Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Faye

My refrigerator was not repairable so Choice will send an e-gift certificate for replacement of fridge. Service was fast/very pleased with that. Choice told me the e-gift would take up to THIRTY days to receive. It’s been almost two weeks so I have to be without a fridge for two more weeks. I called the company at least twice and was told they cannot expedite claim.

1 month ago

check_circle

Verified Customer

star star star star star

Harris

I am very impressed with the company urgent response to my claim. The customer service department is another area that is exceptional compared to other companies I have subscribed to in the past. Whatever the problem is, they take time to put your mind at rest.

1 month ago

check_circle

Verified Customer

star star star star star

Paula Gay

I’ve needed service twice, first time was a clogged sink drain, second time was the AC; both times the service representatives were professional, courteous and knowledgeable. They repaired the issues and I was happy that only I had invested in Choice Home Warranty!

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Suzanne Randall

They did fine for appliances: dryer I still had to pay $600 for water heater, but it could have been double. But when my a/c unit went out,CHOICE Home Warranty chose picked the repair company who came to look & turned in a report that stated my unit looked vandalized or tampered with (suspecting me) so they would not cover replacement of my entire A/C unit, leaving me in the heat. They said there’s nothing they will do, period. I was so desperate & upset, that I used Thumbtack to get a second opinion which was also trying to get me to finance through them for $12,000 plus $3k cash, for a whole new unit. Which I couldn’t get approved for. Now it’s been an entire week and out of the blue a man calls from yet another 3rd company left over from my initial contact to Thumbtack. I told him it’s trashed & I can’t afford a new unit. He asked me if he could just come see for himself, no charge. Of course I said yes. He came and fixed everything for $980. Good as new. I was being scammed by not 1 but 2 companies. When i called Choice to see if they would reimburse me for the repairs due to the damage. They would not allow me to turn in the report from the company who was successful in fixing it. I want to change companies now.

1 month ago

check_circle

Verified Customer

star star star star star_border

Christa Martin

I like the service provided by technicians. The monthly fee is a little high for my budget which will determine if I continue.

3 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Phyllis Rodriguez

The policies and procedures currently in place are not feasible for your customers. A customer should have to wait at least 7 to 10 business days for a refund or replacement of any product from your company. Such practices will likely lead to the closure of your business.

3 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jim Rogers

I think that maybe I am in an area where they have a hard time finding companies to address the problems that I have had. Pretty simple solutions seem like a huge job, such as finding out why my washer overflows! Probably just needs to be rotored! But I am hanging with them because they are trying. Alsp it is almost impossible to call them!

4 days ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Tasha Threatt

My refrigerator went out. They said its more cost efficient to replace it. Then i was told im only getting $567 to buy a refrigerator and its a lowes card so i cant shop were i want to. Then they said it will be 30 days until i even get the gift card. Its the holidays and i dont have a working refrigerator. Great.

4 days ago

check_circle

Verified Customer

star star star star star_border

Evelyn Gomez

Cheaper than the others. One complain though , one of the workers cut a hole in the back wall a left it just wide open.

4 days ago

check_circle

Verified Customer

star star star star_border star_border

Tonia And John Britain

Thought was a good source BUT UNFORTUNATELY too many hidden items not covered & still had to pay deductible THEN HAD TO HIRE A OUTSIDE COMPANY. Not sure will renew.

4 days ago

check_circle

Verified Customer

star star star star star

Mary Doughty

They were so easy to work with and had my problem taken care of in a timely manor. Great experience.

4 days ago

check_circle

Verified Customer

star star star star star

Wanda

I like the fact that someone is always available to assist you with your questions regarding an item that needs servicing. They will address your concerns immediately .

2 weeks ago

check_circle

Verified Customer

star star star star star_border

Jerry

Price continued to increase yearly plus the deductible also increased yearly. Do know company doesn't have much of a choice about those increases due to what happened with the economy over the last 5 years.

2 weeks ago

check_circle

Verified Customer

star star star star star

Robert

Choice Home Warranty has great customer service. We had an issue with a contractor that was resolved in one day to our complete satisfaction. Thanks so much!

2 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Tim

Choice needs to work on approving claims with contractors, if contractors cannot contact anyone then tge claim cannot move forward. Also, tge customer must take another day off once approved work has been granted. To big of hassle for contractors to take a work order.

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Carla

I thought they were a good company. But I am finding out that every time I call in a repair, it is never covered. My last call, I paid my copay and they declined the repair and never gave me the option to get it fixed. I had to call another company, and paid $125. If my copay would have been counted, I would only have paid an additional $60. I still for the life for me can’t understand why it wasn’t covered. The pump on my A/C wasn’t covered either along with a couple other repairs I have had to pay out of pocket. I suggest you keep your money and put it in savings, instead of using CHOICE!!!

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John

I didn’t choose Choice. It was included in my closing. Regional guy (Dave in St Louis) was extremely helpful. Home office assistance was from people that could only speak broken English. They hooked me up with a guy named Ken to see what the problem was with my water softener. He did come out and determined it was shot and needed replacing. I paid him the mandatory $75 service fee. Company arranged for him to come back and replace the filter. He never showed up. D I texted him and he responded he got tied up and would call me. Next day came and went, no call. So I called and texted him and he ignored my attempts to reach out. The company did say that they would send me $500 and I could make my own arrangements, which I did. Still waiting on the check. We’ll see if I get it.

2 weeks ago

check_circle

Verified Customer

star star star_border star_border star_border

Jasmin

I would give you five stars if the plumbing company you guys used was decent. Plumbers electricians and beyond came to my home and did an awful job. Left an open wall with a leaking pipe. I had to hire someone on my own to come correct what these plumbers did. you should really consider changing your contract with the plumbing company you have now. If you need more information, I will be happy to discuss with you.

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Sandra

Prompt to accept claims and receive initial fee. Relatively quick to setup appointments. On the first claim, the assigned company changed suddenly. The technician was great even when the wrong appliance was ordered. On the second claim, the technician seemed a bit lost at what to do and didn't troubleshoot the whole problem. CHW offered a RIDICULOUS amount to replace part of the appliance with one specific vendor that doesn't carry it at all. Moreover, I don't even know who to redeem their ridiculous credit with that vendor. Unable to communicate to decision-making personnel. Customer service limited to few options and hardly helpful. Regret buying a 3-year plan!

2 weeks ago

check_circle

Verified Customer

star star star star star

William

I put in a claim on the electric oven and had a repairman called 2 days later, it took longer to repair but the service I got from Choice Home Warranty was great.

2 weeks ago Edited December 2, 2025

check_circle

Verified Customer

star star_border star_border star_border star_border

Debra

Never buy Choice Home Warranty and Never use All City Appliance, Or Larry Nichols. It is a nightmare that doesn't end. I reported 2 claims Oct the 16th, One being simple that it only requires an ignitor for my counter top gas stove. They said they were sending a check for 433.00 to replace my stove. Still 34 days latter havent seen a dime. The second claim is for my washing machine. Same technician for both claims. Choice authorized The technician to repair my machine. 34 days latter we still have not spoke a word to this technician except through text. Only hearinf from him week before last saying, he has our parts. However he was going to Kansas, I contacted Choice home warranty about my claim. The tried twice to call him and also, text him. Tech said he would be here Tuesday November the 4th. No show, no call, no tech. I text him on Friday Nov 7th, asking if he was coming? He said I am on the schedule for Thursday Nov the13th between 11Am and 3Pm. He didn't even have the decency to call, text or send up a smoke signal. I left him a MESSAGE THAT i AM REPORTING HIM TO BETTER BUSINESS. Monday morning Nov 17th I spoke again with Choice Home warranty asking they send another technician. I told them that I need my machine fixed. They told me all they could do is reach out to the technician and would contact me within 24 hours. Here we go again.

2 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Ramon

WELL, IF THE COMPANY YOU HIRED TO DO THE JOB, LIES AND PROMISE THEY WILL THE JOB AND YOU SAY CAN NOT DO A HANGING LAMP WHO I AM GOING TO BELIEVE ? THIS KIND OF PEOPLE IS GOING TO KEEP TAKING ADVANTAGE OF THE PEOPLE TAKE $$$ .

2 weeks ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Delight

WHAT IS GOING ON HERE. I AM VERY UPSET WITH THE WAY YOU ARE HANDLING MY CLAIM. THE KITCHEN FAUCET IS RUNNING SLOW/DRIZZLE AFTER YOU TURNED OFF THE WATER TO REPAIR MY BATHTUB FAUCET UPSTAIRS. YOU SHOULD CLEAN/BLOW OUT THE LINES HERE. THE ABOVE CLAIM IS FOR MY DOWNSTAIRS BATHROOM. THERE IS A LEAN UNDER THE SINK. SENTIEL PLUMBING TOOK PHOTOS AND SAID THERE IS 2 LEAKS---I PAID HIM $75.00 AND HE REPORTED THE CLAIM AND YOU SENT HIM AWAY WITHOUT ANY REPAIRS---NOW YOU HAVE ASSIGNED ANOTHER PLUMBER TO COME AND MAKE REPAIRS. THIS DOES NOT MAKE ANY SENSE AND I WANT THESE REPAIRS COMPLETED. IF I GO ON SOCIALMEDIA AND REPORT THE RUN-AROUND I AM GETTING WITHOUT RESOLUTION---IT WILL NOT LOOK GOOD FOR YOU . I HAVE BEEN A LONGTIME CUSTOMER AND I STILL HAVE A LONG TIME CONTRACT. I DESERVE BETTER TREATMENT THAN THIS. HAVE A SUPERVISOR CONTACT ME AND LET'S GET THIS PROBLEM RESOLVED. DELIGHT FLANAGAN

3 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Jermaine

They cannot seem to find a reputable company to fix our refrigerator ice maker. They’ve sent the same company out 3 times already and will be sending them a 4th time. We had to call twice to finally get the 4th appointment.

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Lizette

I have to work with it as I trusted what it said they will do. I have had to use it twice since buying and had some set backs with communication issues but things got settled and work was completed

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Bradley Jackson

Very good experience. The only problem that I experienced involved too many individuals trying to connect with me for contract renewal. It was bothersome amd annoying. I would have appreciated fewer call s and texts.!

4 weeks ago

check_circle

Verified Customer

star star star star star

Jamis Jackson

They have been great all across the board for me and my clients. Excellent customer services and great coverages. They are also very smooth and quick when it comes to claims!

4 weeks ago

check_circle

Verified Customer

star star star star star

Ronald Baker

They responded the same day to the request and determined the response within twenty four hours as well as processing the refund for an item that could not be repaired.

4 weeks ago

check_circle

Verified Customer

star star star star star

Evangeline Herrin

So far so good. All contractors are very competent, except for one who made us wait almost 3 weeks for refrigerator repair. Other than that very good!

4 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Carlos Morris

I was told it was a good company, but I am having issues getting my microwave fixed. I have not been offered enough money to replace or fix my microwave and they are making me find a a replacement, what a hassle. Still waiting to find out how to resolve my problem.

4 weeks ago

check_circle

Verified Customer

star star star star star

Judith Jordan

As soon as I submit a request for assistance the team responds within the hour. The service information is sent to my email and within 2 days they arrive.

4 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Jon Doyle Neuenswander

They gave me a good deal for multiple years but they don’t provide very clear information on what is and isn’t covered, so we thought garage door springs were covered based on what they did have in written in their covered list, but they said it wasn’t. Being vague about coverage isn’t ok with customers.

4 weeks ago

check_circle

Verified Customer

star star star star star

Malisa D Cheshier

I had an issue with my heat and air and had an appointment the next day. Easy to work with fast and the company they sent was awesome nice punctual and polite

4 weeks ago

check_circle

Verified Customer

star star star star star

Vernon Campbell

Previous home warranty service was extremely slow and was more expensive. Choice Home Warranty has demonstrated very prompt service and less expensive.

4 weeks ago

check_circle

Verified Customer

star star star star_border star_border

Zulma

I have one outstanding claim that remains to be completed. It should have been completed yet getting the contractor to return was a bit difficult. I did call choice and they are having him return but it is not done yet. We had another claim and it was denied. I appealed it and the person who handled that was very dismissive.

4 weeks ago

star star star star star

Richard Decker

My LG refrigerator started making noise. I placed a ticket on Monday, got a person assigned in less than an hour. The service person came the next day and replaced the faulty part. This was the best service call I have ever received and my first for Choice Home Warranty since switching from another company.

1 week ago

check_circle

Verified Customer

star star star star star_border

Oscar

I've been with CHW for a few years, and so far I am pleased with the swiftly responses when I file a claim, and the contractors they are associated with, also respond quickly , to schedule a time when their technician will arrive to our hoiuse.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Tom Shutt

I've had to call Choice two times. The first time for a microwave and it didn't take that long and they fix it. The second time for a washer. They told me it would be up to 45 days before they could get me a gift card from Lowe's to purchase a washer. After 3 weeks of having to go to the laundromat every week I called and asked them to send me the check that I was going out and buying the washer that day. They told me they would do that. I am still waiting for that check and it's very close to 45 days now

1 month ago

check_circle

Verified Customer

star star star star star

Cynthia

Choice Home warranty is a great company, reported a claim and the attention that was giving to my situation was promptly handled. I was contacted by Tech who can and fixed the problem. I would recommend Choice Home Warranty.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Harrysara

I have canceled my warranty with choice home warranty. I was quoted $396.00 for three years and six months free. The payment was going to be in three installments, I said okay, when I got my first bill it was $475and change. I called Jonathan. back and he said that he would see what he could do and asked me to wait. When he took too long I hung up.!I got hold of A MANAGER and she said she would get back to me in 24-48 hours. Never heard from her. I called Citi bank and dispute the charge and it was canceled.

1 month ago

check_circle

Verified Customer

star star star star star_border

Armando

My only issue is the amount they cover, I'm down about 3k, this year. I've had 3 issues and and barely covered. I have a 75$ per visit and then i have to pay for install and in some cases I've paid over 80% of cost to get out down right, they claim they are responsible. Bit, that's the reason i purchased this ins. When i moved down south

1 month ago

check_circle

Verified Customer

star star star star star

JoAnne Yoder

It truly is twenty 47.My refrigerator made the most horribleest noise.And I called at three o'clock in the morning, and someone was actually there.I truly appreciate them helping me out with my refrigerator.

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Michael Royer

Some items seem to be covered while others are not clear. After a claim was denied, I requested an appeal and was given a review, but no feedback afterwards on the review by the case manager. It was pretty straightforward, but was left up to me to make contact rather than addressing the issue after my appeal. Obviously, they will will continue to deny the claim for whatever reason, so I'm chose not to play their game.

1 month ago

check_circle

Verified Customer

star star star star star

Karyn Smith

My real estate agent recommended this company. So far, it has been very good. I was able to get the broken garbage disposal fixed and now I have a leaky faucet that needs repair.

1 month ago

check_circle

Verified Customer

star star star star star

Gerry Nixon

Had them for years.they have always been real good about getting stuff fixed promptly. Patrick from Honest Construction was the man..in and out in an 1hr.new disposal works perfectly.

1 month ago

check_circle

Verified Customer

star star star star star

Horace Smith

I appreciate it the professionalism and a prompt response to my problem. Being a new customer, I was impressed. They will become highly recommended to my friends and family. A+ service ,I'm locked in for many years to come.

1 month ago

check_circle

Verified Customer

star star star star star

ELIZABETH and PATRICK GALL

I was very pleased for how fast y’all handled it and the person that can fix it was very professional and proud. I’ve got you for my home warranty. I’ve been telling others about you.

1 month ago

check_circle

Verified Customer

star star star_border star_border star_border

Rose

They were pretty good on some repairs and a huge nightmare on others. I do NOT care to use them again as they put me through at least 4 horrible experiences including my last teair. They scheduled me 2 weeks out and then did not show. Then the company had no ticket gor the tepair and Choice put me into forever review until they reported the repair as completed when no one ever showed up to do the repair while Im out of the country. I e had to pay a lot of money for a maid service to take my Airbnb laundry to a laundromat because my dryer was never repaired!!!! Who needs this kind of hassle. The year of hell they put me through for my shower controller lost me a months rent $3000 and a lost tenant and a yeat if hell while I was traveling the world. They never fixed it and I had to hire my own olumber to finally replace the faucet that one of their 7 plumbers they sent over 1+ year broke!!!! Who wants this in their life???? Not me!!!!

1 month ago

check_circle

Verified Customer

star star star star star

Martin

Ac system not working but they took care of the issue, we're now happy and satisfied. Thank you Choice Home ins. Also, good service to the tech.co. Air zone and Weather tech .

1 month ago Edited November 8, 2025

check_circle

Verified Customer

star star star star star_border

Donna

A white girl it was provided for my electronic fireplace to be repaired. Gentleman who received a request stated that he didn’t work on fireplace. I received no follow back up from choice. I call a few weeks later to figure out what happened and was told that choice don’t service fireplace. That situation could have been handled better.

1 month ago

Choice Home Warranty Reviews