Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Cynthia Gregory Elmore

Reputation for excellent service and I have been very satisfied. Suzanne M. was very professional and gave excellent customer service.

6 days ago

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David

Put in claim, HVAC tech scheduled, and now things are working again. Easy and nice experience. Good HVAC company worked with me.

6 days ago

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Bobby

The service provider was on time,and was concerned with my situation..He also made sure I was satisfied with the service, and I was satisfied.

6 days ago

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Ken

They’re the best rated company of all, & they have been great on the 2 claims we’ve had. Would highly recommend them.

6 days ago

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Jeffrey

Failure to follow through. Took weeks to order the part when it was approved the same day the technician came out. I called multiple times and there seemed to be no urgency. Akeya (supervisor) was ineffective and detached. She had multiple opportunities to say we got you covered, but displayed a negative attitude in tbe entire conversation. I hope it was recorded. Very disappointing for my first experience with Choice. And Runyon appliance dropped the ball as well. Fiasco which didn’t need to happen

6 days ago

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Louis

Awesome company I was sceptical at first but after my first service call I would highly recommend Fred's appliance was outstanding

6 days ago

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renard littles

It was cheaper than the warranty I had before. But cheaper is not always better. Also the age of the appliance or whatever you want to fix has to be a certain age or y'all don't pay for it. Then you prorated and then charge $50 to cancel. Wow!

6 days ago

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Kevin Martin

I don’t like that when I call choice to have a customer service rep or a supervisor call me back no one ever calls me back! So I’ll call back several more times and the person I’m talking to says let me expedite your call it’s all a big LIE,because no one ever picks or call me back!im still waiting for someone to call me back from January 13 and 14 2026 that’s a DAMN shame!

6 days ago

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Lauren Robison

Sellers of my house paid for a year when I first bought, and I had a good experience so decided to keep renewing the warranty.

6 days ago

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Linda Gongora

Great and fast at getting my repair done. I love the service and would recommend Choice Home Warranty to everybody. Thank you 👍😇🙏

6 days ago

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Charles Chaney

Always respond to my needs. Workmen contact when coming for appointments and very considerate. Work is efficient and done on first visit

6 days ago

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Leonard

On several occasions now, one repair to our furnace, that turned out to be quite expensive and another with a repair to a toilet was handled efficiently and without any problems with paying the bill.

2 weeks ago

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Deanne

I originally had a failing refrigerator. I was going out of town for the holidays. I was proactive and filed a claim with. A serviceman came out December 10 and said it was a fan and he would order the part. December 11 another company came out and said it was low on coolant and added that. December 22, 2025 my neighbor called and said it wasn't cooling. As a result I lost all my food. Had the 2nd service call advised me to move food to another refrigerator that could have been avoided. As I was gone till the new year the second service tech came back January 2nd,2026. He applied a leak fix that did not work. All this time and they said they would replace it. At $818 that was a small price for all my time and food loss then they said it would be another 30 days for the check to arrive. I still have not got the check.

2 weeks ago

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Michael Bieles

From my research Choice Home Warranty had a five star review and a lot of positive reviews from customers. I called in my first claim and Choice was on the repair right away. Very satisfied.

3 weeks ago

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Donald

We were not notified that common practice required semiannual "contracted documentation" for continueing covered "coverage. We have a son-in-law who worked AC/heat and he has been our primary point of cntact to review our AC/heating unit for yrars. Now with our years long contract with CHW we endeded up with a $10,000+ bill to Keep our couverage?!!?

3 weeks ago

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Harold

Because your scheduling is pathetic. I was not able to speak with anyone and your system gave me a day that did not work for me. I called back and then was able to speak with someone who supposedly changed the appointment to the following day. Well, they didn’t do their job correctly and the technician calls me while I’m at a doctor’s appointment and tells me that he is 10 minutes away from my house. Not on the new appointment date, but the original appointment date that I had changed with Choice. Simply pathetic. I will give a shout out to the technician who came and did the repair, he was great. But as far as Choice is concerned, I’m really disappointed in your system of appointment scheduling. Now want me to renew for over $2000? I’ve had Choice for 5 1/2 years and only two service calls have been made by me. You guys have certainly gotten your money’s worth from me and then some. Sincerely, Harold L.

3 weeks ago

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Susan

My first claim was a plumbing stoppage and the rep. that was sent had no intention of fixing the problem, He was there to verify that what I told Choice when I called in the claim was accurate. Choice had to approve the claim and sent the plumber out a few days later to fix the stoppage. On my second claim I was made to pay my $100 service call fee when I called in the claim. When Eyebee arrived to repair the washer not spinning claim I was made to pay the $100 again or he would remove the part that he used to fix the washer.

3 weeks ago

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Samuel

This was my first time requiring help with an appliance and the technician had to come out three time before he was able to perform the repair. The first time to assess the repair required and order the parts. The second visit to repair the appliance but the parts had not arrived. The third after I received the parts to complete the repairs. One trip too many!

3 weeks ago

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Craig

Luis was able to find the 2 parts that was needed to repair my heater. He contacted me to set up the appointment at my convenience to come back to install the parts. The heater is working great now!

3 weeks ago

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John

I only wish the Home warranty companies were better at explaining to customers what is truly covered and not. They were ok. But, it seems to be what is happening in home warranties. Some are big scammers.

3 weeks ago

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Constance

My first experience went well. I needed a new garbage disposal. The technician replaced it in less than 1 hour. On my second experience I was sent plumbers who didn’t own the tools to complete the job. The next plumber they scheduled for that job called the day before to cancel because he would not be paid by me. (He was rather rude on the phone. ) I had already paid the required fee to the first plumber. I then found my own plumber, who fixed my leaking whirlpool tub faucet. I did not use Choice, it had become too frustrating.

3 weeks ago

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Robert

I've had Choice Home Warranty for a couple of years and used it a couple times. The first time took exorbitantly long for a technician to be assigned to a simple plumbing job (leaky faucet). Unfortunately, the technician also broke it worse. Regardless, after a bit of waiting for new parts, it was installed and works well. The second time was just over a month ago. I called about my stove not working properly. One burner was overheating and would not hold temp. A technician was assigned extremely quickly and came to look at the stove within a couple days. He diagnosed a faulty burner element and an infinite switch. Since the cost was going to be $500, Choice said they would replace the stove. However, this is where I feel I received better value at my prior warranty company. Choice offered me just under $400 to replace my electric stove, which would be in the form of a e-gift card from Lowe's. They stated they were offering me the fair replacement "wholesale price" value. However, they didn't take into consideration the type of stove I had, as well as the features such as oven cleaning and convection settings. The absolute cheapest electric stove at Lowe's was about $520...which was the old-style coil burner elements. I talked with a representative, who was extremely pleasant, and she was able to increase my gift card to $485. Still not great since a comparable stove to the one I owned was around $750-$800, but I said fine, that will work. Again, here is the main issue I have with their service. The final claim happened on Dec 5th...it took them 19 more days to send me an electronic gift card. As this was right before Christmas and I had company coming over for the holidays, I needed a working stove. So essentially, I had to purchase a stove to ensure I would get a pre-Christmas delivery, and now I have gift card (received on Dec 24th) to Lowe's I need to utilize. It really just doesn't make a ton of sense. The technician they hired was great, the customer service rep was nice enough, but taking almost 20 days to send me an email gift card is ridiculous, not even counting I can't buy a stove for wholesale prices. I'm not saying their a bad company, but my last home warranty company was much better.

4 weeks ago

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Verified Customer

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Gwynne

Apparently I am paying Choice Home Warranty every month. I had a problem with my furnace they sent a very nice guy who fixed my problem. It took a couple tries but he returned with no complaints and all is well.

4 weeks ago

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George

Because it seemed to be well recommended. But we had an oven motherboard go bad, which meant they couldn’t repair it. We received a Lowe’s gift card for ~$900, but the replacement (same brand, size 27”, similar features) costs ~$3,200 at Lowe’s. So the replacement costs us ~$2,300! Or we get the much cheaper replacement, with few available alternatives to select from, instead. Neither solution is desirable and certainly wasn’t understood when we signed up. We even had a local appliance repair look at our ovens for maintenance and diagnostics before we signed up. So this really was an unexpected surprise. Sears Home Services would’ve fully replaced, based on our experience about 12 years ago (refrigerator). Choice offered absolutely no other options for us, not even a cash card that we could use at another retailer.

4 weeks ago Edited January 14, 2026

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Verified Customer

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Marlene

I think another option to offer: a benefit coverage with your current vendor, perhaps similar to health insurance ie; in network and out of network benefits. I know that my current vendor will prioritize my service call for service within 4 hrs for emergency services

4 weeks ago

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Dana Street

4 weeks ago

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Debbie

Customer service is great however the process to get the eCard to replace a much-needed appliance is way too extensive. Once the replacement value has been determined it should NOT take 25+ days to receive an online eCard. This cost the customers additional funds plus time wasted. We were without a washing machine for 39 days, 4 weeks for tech to come out, order parts, return to replace parts and then determine the parts replaced could not fix the washer. Had to utilize laundry mats! They are expensive and time consuming, not to mention NOT the most sanitized. The process should be reviewed for timely processing and delivery of the eCard . Frustrating but really appreciate the customer service representatives. They are most appreciative for our business and emphasize with the issue. Customer service gets a 5 star, process gets a 3!!!

1 month ago

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Nancy Weiskircher

Much better response to our needs. They were here to help the next day.! After our last time we were not going to renew our plan. But we were told that they changed ownership so we decided to keep the plan and so far so good..

1 month ago

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Jean

I Have a contract with Choice for many years. I recently renewed it. I was very happy with the last work that was done on my Microwave. I must say though that there have been several occasions that I thought something should be covered and it wasn't. Thank You

1 month ago

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Kay Nikookary

Easy to work with. But most importantly the vendors that they send out are very competent and get the job done. It's not just being able to be responsive it's also sending out good people that we can trust allowing into our home and to get the job done without repeat visits. Thank you so much for excellent service consistently.

1 month ago

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Lois

They're easy to call. However, after that , not so much. I filed a claim. Got an appt without an issue. The technician was great! Unable to get the issue fixed as replacement parts for my kitchen aid fridge aren't available any more. So, the refrigerator runs without a problem! However, 818$ covers maybe 60% of a replacement. So. I called, again! Spoke with a wonderful guy. He would put a rush on a request to get the gift cards for Lowes to a check for 818$ Great, been almost 3 weeks. Nothing seems important to to this customer. I've paid for 4 hrs of service! Ill definitely be more picky when renewal comes around! Just waiting for the $!

1 month ago

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Daniel

Up until now,, as a warranty company and customer service reps have been responsive and efficient in addressing my claims and how they are processed. However, The company policy’s arbitrary 30 day wait time for reimbursement is outdated and unrealistic. If a customer is in need of appliance repair/ replacement they may not have that kind of upfront money on hand while the warranty company who’s te payment is already subjectively reduced . To add insult to injury to they then require customer to wait for 30 days without even a tentative date or courtesy of when reimbursement might be occur. I am a retired elderly customer who has always maintained current on payments or even in advance at the behest of the company, supposedly for my benefit. Guess what company is not attempting to do the same for me. This policy is wrong and needs to be reexamed. I had to use my limited savings and only hope I will be reimbursed with the subjective amount pre determined - not explained from or by the company.

1 month ago

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Wayne

Customer service rep was kind, courteous understanding, helpful assigned my claim to a reputable repair facility and bill. The technician was phenomenal. Came out. Checked the system diagnosed everything and replaced a component. That was bad highly recommend five stars all the way.

1 month ago

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Cecile Cabasal

Quick response to claims. Technicians are assigned in a timely manner, they are prompt, competent, professional , skillful and great expertise. Extremely satisfied with Choice Home Warranty’s handling of claims from scheduling repairs to the completion of the job order. Highly recommend.

1 month ago

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Robert Mcclendon

I've been with Choice and had only positive experiences thru 5hrew claims! Rapid, professional response and completely reliable and effective repair contractors! I've gotten only exemplary support from Choice Home Warranty!

1 month ago

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Gloria Lozano

I have never had any problems with you guys. Someone always comes out to the home with in a day and half. But I do recommend that San Antonio Plumbing not be used. Maybe I am wrong. But when they get here there’s seems to be something they r not allowed to do. Like caulk a tub. I was very surprise they couldn’t do it.

1 month ago

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Albert Roberts

Fired last warranty company as they had outrageous price increase. I do have an issue with Choice as contract calls for $100 co payment and service provider said nope. $103 is the amount with no prior disclosure of their convince fee add on. I paid the $103 as I want the problem fixed and am still waiting for part to come on. Told it may he as late as Tuesday, which is over a week since reporting and initial diagnosis.

1 month ago

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Dennis

1 month ago

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Charles

1 month ago

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Lance

Overall, average service, but much, much, much better than American Home Shield (a truly dishonest company). At first, the process was quick and professional, and in the end, we received a credit voucher for our washing machine when it couldn't be repaired. However, once the voucher was offered, they didn't provide the electronic credit for around four weeks. I almost rated them 3 stars since I think withholding the payment for that long is egregious.

1 month ago

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Crystal

I appreciate that CHW schedules technicians on my behalf. My bigger concern is whether or not the technicians are vetted or not. My last two warranty requests were not fulfilled and were cancelled by the technician - either due to a no-show or a lackluster enthusiasm surrounding the work that needed to be performed. I provided feedback regarding both companies and suggest you removed them both from your bank of available companies going forward.

1 month ago

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Patricia

When I need a repair on anything in my home, it is comforting that I can call businesses who work with Choce Home Warranty to fix it at the set price arranged through Choice Home Warranty.I have used this service on many occasions. If it is fixable, they fix it, or if the appliance is too old they will tell me that it must be replaced.

1 month ago

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Ralph

I've had to call Choice Home Warranty twice for service. The first time I needed a new refrigerator, and I had to wait a whole month before I received the gift card for Lowes to purchase another one. Fortunately, I had another refrigerator in the garage, but it was very inconvenient to have to into my garage every time I needed something out of the refrigerator. Plus, I did not like the fact that I was limited to shopping at only one store. My second time was just recently to repair my washing machine. This transaction went very smoothly, however, I don't think the part that the service man fixed was the part that needed replaced. It's still making a lot of noise when it agitates.

2 months ago

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Joan Nua, AS

I had a frustrating experience with the service. I wished they could arrive at the scheduled appointment, but it took a long time to get my hot water tank fixed, and I had to deal with multiple technicians without resolution. Eventually, I had to handle it myself. Additionally, my air conditioning broke down around the same time, adding to my dissatisfaction.

2 months ago

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Steven Nua, AS

I had a mixed experience with customer support. Initially, the contact process was a bit clunky, but once I reached a technician, they resolved my air conditioning issue quickly. My experience largely depended on the quality of the assigned company. On another occasion, I had a broken refrigerator door. The repairman was prompt, and the entire door was replaced efficiently. Overall, it can vary based on the technician, but I've generally had good experiences.

2 months ago

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Ana Nua, AS

I usually handle everything through email, but when I called customer service, they were efficient and got straight to the point. I had a plumbing issue, and they responded quickly to resolve it. However, my experience with a pool pump warranty claim was less smooth; I had to reach out to them after the contractor failed to communicate. Overall, their support is mostly reliable, but there's room for improvement.

2 months ago

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Susan Nua, AS

I had a mixed experience with their service. While they are responsive online, their warranty coverage is unclear and inconsistent. I faced issues with unapproved charges and vague explanations for denied claims. However, they did manage to repair my stove, but it took multiple visits to get a knowledgeable technician. Overall, communication could be improved.

2 months ago

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Janet Nua, AS

I've generally had a positive experience with customer support. They promptly sent someone out to resolve my issues, which has been wonderful. However, I was disappointed when I had to replace my stove. The compensation offered didn’t significantly cover the cost of a new one. Overall, the service has been reliable, but there's room for improvement in compensation.

2 months ago

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Michael Nua, AS

The initial contact on the website was a bit clunky, but once I reached someone, the service was excellent. They honored my repairs and handled warranty issues smoothly. I had a broken refrigerator door, and they quickly arranged a repair, even sending the replacement door before the technician arrived. They also did a fantastic job replacing my garage door motor. Overall, I'm very satisfied with their service!

2 months ago

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Michael Nua, AS

I've had a rental property and faced various issues, but every time I called for help, the service was incredibly responsive and quick. Compared to other warranty companies I've used, there's no comparison. They make the claims process easy by sending a contractor promptly to evaluate and repair the problem. Overall, a very routine and satisfactory experience!

2 months ago

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