Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Marilyn Richmond, Virginia

Heard good feedback about CHW and decided to try them. Had policy for a year before using due to my air conditioning. Contacting CHW was easy through online. Appointment was set and dispatched very quickly. I was very happy due to the 90° weather. All was a smooth process and I plan on keeping my policy with them. I recommend CHW for all your needs for home service. Keep up the good work.

1 month ago

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Mary Budd, Illinois

I’ve been paying for years and finally needed to use the coverage and I’ve been very pleased. First the professional technician fixed my 20 year old refrigerator. Next my dishwasher broke down and a Lowe’s gift card was issued to me for about half the cost of a new one. Next my washing machine lid wouldn’t stay open and the hinges were no longer available so now I’m waiting for my actual Lowe’s gift card to be issued. This is unfortunately taking longer than my other issues and I’m still waiting for the replacement gift card. My only complaint is that the monthly price increased twice within this year and I was never notified. Now that concerns me.

2 months ago

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Verified Customer

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Peggy Rockingham, North Carolina

You think why not all warranty companies are the same and then you find out that that statement is wrong they are not all the same I've tried several before I signed up with choice and I'm glad I did sign up with choice because they were better than all the other ones that we're bugging me on the phone all the time to sign up. One company told me after they took my money that they didn't have anybody in my area they wanted me to go shopping to find somebody to fix the problem and then the other company wanted me to pay the company that I found the full price and they would reimburse me for the work that was done, I said no thanks that's not what I signed up for and canceled with them. Next was choice what a difference choice made .... and I'm very happy with them.

2 months ago

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Verified Customer

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Laurene Breitkreutz Houston, Texas

Had never use such a service before but took a chance and joined. My first incidence of using- water heater was leaking. It was still in warranty from before I signed with Choice. The leak stemmed from a manufacturer issue but the tech Choice sent was knowledgeable and had the part on his truck and the fee was a flat fee. Since then, we had a plugged drain line from AC. Not an issue for Choice. We were charged for 2 people and a lot of time as the plumbing company sent someone who was NOT knowledgeable and we were charged $325 for what should have been to blow the clog out which maybe should be $175.00 max. They just lost a customer.

2 months ago

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Alexander Springfield, VA

Choice provides prompt service on my claims. All work activities were done to my satisfaction with no outstanding issue.

18 hours ago

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Elene Redding, CA

It was easy to get ahold of them and they were very prompt in getting a licensed electrical person to my home to remedy the problem.

1 day ago

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Bruce Lesiewicz Harvard, IL

You did not tell me every claim Is 100.00,and theni have to pay almost 1600.00to sears when they finally take the job 2 weeks later with no heat ,or knowing what's going on.O hired you choose not some one else.You make it seem easy but don't really explain to people.

1 day ago

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Verified Customer

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Randy Daphne, AL

After 2 years of looking into Home warranties, we decided this was the best choice. 1st time using was excellent experience.

1 day ago

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Carrie Pikesville, MD

It was insane trying to get a contractor for my service request. There were contractors blowing up my email claiming they were trying to confirm my request AFTER I RECEIVED CONFIRMATION FOR A SERVICE COMPANY!!!

1 day ago

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Verified Customer

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Robert Boca Raton, FL

Your service people come after a long window to come and a whole day to arrive. When here he has no idea of the problem and then they leave and order necessary parts and another week goes by and another day with 12 hour window

1 day ago

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Verified Customer

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Karen Phoenix, AZ

Have used Choice Home Warranty twice now. Never any problems scheduling or getting the best repair people here. Well worth signing up for.

1 day ago

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Joyce Shelbyville, KY

Saw their ad on Facebook. I have been very satisfied with the 2 claims I have had. The service man is always professional.

1 day ago

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Verified Customer

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Gilbert Corona, CA

Since we sign up with Choice Home Warranty couple of months ago were Amazing. They found good technicians to repair our appliances.

1 day ago

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Verified Customer

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Charles Irmo, SC

To be honest I had high hopes for CHW. But my first claim is just full of disappointment. What happened to the protection that they’ll fix or replace your appliance. I have a top line Jenn Air Range. The electric cartridge on top doesn’t work anymore. They can’t fix it because parts no longer available. So instead of replacing the range they will only send a Lowe’s card for Almost $400. That will not replace a $3500 dollar appliance. So again most disappointed with CHW. They really did not come through with their promises.

1 day ago

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Verified Customer

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ANDREW Gretna, LA

I purchased a home warranty to cover the hvac and others. When I purchased the warranty, both of my ac units were running fine(one was older than the other). One of them stops working and my claim gets denied because the ac wasn't in working condition. Now I am paying a monthly fee for nothing since the one reason i got it is because I knew the older one was on numbered days. Its a scam and I will be canceling my account.

2 days ago

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Verified Customer

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john Spring Branch, TX

that is still under consideration, after calling a problem and getting a 2 star rating septic company to come out and look at my problem and he did not address it. it leaves a lot of room for improvement on your selection of companies. Also I have my quarterly septic inspection on the 13th of November will let you know if they have found a problem.

2 days ago

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Carol Oklahoma City, OK

The response from the time one puts in a request for repair to the time someone contacts you in most cases is within 1-2 days.

2 days ago

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James Hallstead, PA

My technician, Cody was excellent. He diagnosed the problem. The parts are presently on order waiting for them to be installed once they come in.

2 days ago

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Donald Lawrenceville, GA

It seems that nothing they send people out to fix is covered and I end up paying for the visit and cost to repair. The amount of emails I get, 3 a day, is crazy. They offer huge discount but I can’t use them because I’m already member.

2 days ago

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Verified Customer

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Debra Fort Collins, CO

It took a month to get my dryer fixed the first time and then corners were cut and it broke down soon after that fortunately that one took less time as I’m 74 years old and disabled so it is needed and now I have my Furnace that has been down for three weeks. It is cold at night and it is desperately needed. The first guy came out did something to it so it actually worked then I had some guys that came out Saturday Halloween and whatever they did it has not worked since then and I need heat in my house if I get sick, I am going to hold you responsible. I pay my bill and I expect results.

2 days ago

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Verified Customer

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Barbra Cardone Naples, FL

I was pleasantly surprised from the initial call to the completion of service! I’m very happy I purchased this service.

3 days ago

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Alton Campbell Wakulla Springs, FL

This company seems a lot better in response time and the contractors that fix appliances are a lot better. Also the price is more reasonable

3 days ago

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Stanley Elkins Warren, OH

Having a hard time getting my first claim resolved. I still have a plumbing problem. I have tried to contact the contractor and have heard nothing back. Not sure what to do at this point.

3 days ago

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Verified Customer

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GEORGETTE J YORK Aurora, CO

Our technician, Emmit, was perfect. Courteous, friendly, and a LG dishwasher guru. It doesn't get any better than Emmit and Choice Home Warranty.

3 days ago

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Verified Customer

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Beverly Goins Alexandria, VA

Whenever I called for a repair service I get a prompt response. I have spoken with a few associates and they have been very helpful and polite.

3 days ago

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Maurice Cordova Colorado Springs, CO

When I filed a claim, they were quick to get someone to come out and take care of the issue with my plumbing. Response was great.

3 days ago

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Jerome/Michelle Clyne Tucson, AZ

CHOICE HOME WARRANTY: is an excellent company, very professional, and they are very fast. I called them, they had electrician out in 3 hours.

3 days ago

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Verified Customer

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Tess Ray Knoxville, TN

They’re very quick to respond and have Service technicians to my home. Chosen technicians are very knowledgeable and courteous.

3 days ago

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Verified Customer

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Kathryn Dew Oceanside, CA

I have tried a few home warranties. Choice is the only one with which I have had no problems. Easy claims, great companies. Very satisfied.

3 days ago

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Verified Customer

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Richard Gundersen Jay, FL

Scott from Savenowcooling was very knowledgeable and professional, put a bandaid on my problem, we will see how that helps.

3 days ago

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Cindy Olinghouse Newman, CA

Lil dissapointed in process claim took just a min but the rest took awhile i had homeserve u called they sent tech he cked out problem reported to them n it got fixed right then n there i had no heat for a week with choice

3 days ago

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Verified Customer

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Wanda Carlsbad, CA

I canceled the appt with Sears since they weren't going to come out for more than a week. It was in the 100's% temp and I couldn't wait that long. I was able to get someone to come out the next day and my unit was fixed. Could you reimburse me for any portion of the bill?

1 week ago

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Verified Customer

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Anthony Lady Lake, FL

Choice did install a new system to replace my old unit that died. I was surprised to learn I had a $5,000.00 deductible for "UNCOVERED" parts. Other than that, I saved over $5,000.00 with their support and actions

1 week ago

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Verified Customer

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Edie Baytown, TX

Choice Home Warranty has always done right by me. It’s always good to know that I am covered by a reputable warranty company when an appliance breaks down.

1 week ago

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Verified Customer

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Gary Augusta, GA

I had no choice but to give up expecting help from Choice with repairing my refrigerator after almost two weeks of waiting for a repair team. The first subcontractor didn’t show up to the scheduled repair twice and the one that finally came openly admitted that he didn’t know how to fix my refrigerator and still charged me $100 for his useless diagnosis . I finally just went to Samsung for a certified Samsung repair person who was able to bring up the Engineer screen on my refrigerator that showed what was wrong with my refrigerator in a matter of seconds. However, when I informed Choice that I went through Samsung and asked if I could get some form of compensation , I was taken through a run around, and finally told them to just close my claim, and I’d just pay out of pocket rather than going through a run around. Choice Warranty, you are about to lose a loyal customer!!!

1 week ago

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Verified Customer

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David Conroe, TX

Part of my HVAC system failed, but its failure required multiple parts of the system to be replaced due to incompatibility of the refrigerant with the other parts. My cost to replace the system > $17K; Choice Home warranty payment to me < $700.

1 week ago

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Verified Customer

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MaryAnn Western Springs, IL

I am over 80 years old and have been very agitated with Choice. Choice sent plumbers out 4 times to fix a running toilet. I paid $75 each time ($300). None of the plumbers could fix it and Choice refused to replace he toilet. The toilet is still running after their plumber fooled around with it and wouldn't come back to fix it. I have the bulb tied with a string attached to my faucet to stop the toilet from running up my water bill. They wanted me to pay another $75 for another plumber. For what? another $75 to have the plumber say replace it, and Choice decline it. Plus my monthly payments !!!!! Very disappointing and aggravating experience. My toilet is still running and Choice will do nothing but tell me to pay more money for nothing. I would not recommend them.

1 week ago

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Marty and Paula Toronto, Ontario

I like the app. It is super easy to file a claim. I will say that my opinion of the expedition of sending a technician is something to be desired. I understand it isn’t always easy to find a company or technician to accept the job, but I think that all can be done in a day. For example, being without AC in the middle of a San Antonio summer is completely undesirable. Now if I were to call a company here in town, they would be here the day I called

1 day ago

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Verified Customer

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Eddie Stockbridge, GA

I didn’t have appliances protection; my friend recommended CHW and I signed up because she said she only had great experience with CHW. I joined and eventually needed services and everything was great.

2 weeks ago

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Verified Customer

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Arthur Hagerstown, MD

It pretty much came with the house when I bought it. The service call was good. I did not like waiting three weeks for the e-card with the partial amount to replace my clothes washer. The wait was more obvious because Jessica sent all three requests for reviews before I received the e-card, whic came three hours AFTER the "last chance" to review. It would have been nice to have the $100 service fee included on the e-card, and the cheapest replacement will still cost over $100 more than the amount of the e-card, but it's better than nothing, and the failed machine was pretty old.

2 weeks ago

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Verified Customer

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ALLEN/VERNICE Missouri City, TX

Numerous repairs were conducted to our satisfaction and only one left us feeling disrespected and disappointed. Appeals team took word of incompetent electrician over facts. We had to call another company to handle repairs where problem was identified in 15 minutes and completed.

2 weeks ago

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Verified Customer

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James Henderson, NV

However still waiting for a check it’s been three weeks no check. I still don’t have a refrigerator. Takes too long for the Check to come. Shouldn’t be out of the refrigerator this long.

2 weeks ago

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Jonathan Midland, TX

The good reviews and close friends who had review of other Home warranty services made me make the decision to purchace my Choice Home warranty. Which in turn with my most resent claim was taken care of perfectly.

2 weeks ago

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Carol Plano, TX

2 weeks ago

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Tom Louisville, KY

The service tech they sent was very professional,and he was on. time. He repaired the washer and double checked by running it through a cycle. Found something else wrong with it and fixed that problem.

3 weeks ago

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Verified Customer

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Glenda Upper Marlboro, MD

Anytime I call for service I am given an immediate appointment and the technician's always fix the problem and are professional and competent technicians. Choice is the best ever and I've tried them all.

3 weeks ago

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Ada Bakersfield, CA

No problems when I have made appointments. They usually come out on the next day or so. The problems are resolved. I haven't had any problems with them. So far, so 👍 good.

3 weeks ago

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Tom Jacksonville, FL

Saw the advertisement, took the home warranty, surprised to see price go up so much, and deductible also went up. I will say the vendors who handled my repairs were professional and quick-on the repairs

3 weeks ago

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Arne Alvin, TX

I've utilized CHW for several years and make a claim only when I need help. While my latest claim has resulted in the decision to provide replacement funds rather than repair my refrigerator. To make me wait for 30 days to receive the funds to replace my non-funtioning refrigerator seems absurd to me and not customer friendly. Just my thought as I patiently wait to buy groceries!

3 weeks ago

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Vinicio Orlando, FL

Had issues with another home warranty where issues were never addressed. Decided to go to choice after much research and had one claim in and a huge difference in service and ease. Happy customer

3 weeks ago

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