Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Lawrence Frisco, Texas

The service providers they send to fix warranty claims are very knowledgeable of the appliance needing repair. This was not the case of the warranty company I used in the past. Additionally Choice is very responsive to your need as claims are handled promptly with excellent followup, showing much concern in resolving promptly

1 month ago

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Verified Customer

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Grace Ramirez Rancho Cucamonga, California

We have had great service with using Choice Home Warranty. Our AC unit replaced and our pool pump was replaced twice. We are definitely delighted with the service. The AC unit was not fully covered, and we had to pay for the service not the unit itself.

1 month ago

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Verified Customer

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Sydney Sumter, South Carolina

It’s always easy to make a claim, but I hate that it schedules the appointments for you without asking for your availabilities and we have to contact the company separately to change the days or times. It can be inconvenient because sometimes the appointment gets set up for the next day and then sometimes those companies aren’t great about answering the phone when you call them to tell them that the time they choose won’t work. Other than that, I’ve never had any other problems with Choice Home Warranty.

1 month ago

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Verified Customer

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Sarah Oswego, South Carolina

Choice Warranty has been a life saver for me this year when my air conditioner went out in the hottest month of this year. They also came through for me on last year as well. Choice Warranty is a top rated company for anyone looking to save money when unexpected repairs occur.

1 month ago

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Verified Customer

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Hussein Austin, Texas

The one time that I solicited their services was when I needed electrical work done. Their associate was very helpful and got the job done and the part was covered. So far, I’m quite satisfied with their service although their customer service hub is located overseas. But they are courteous and very helpful..

1 month ago

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Verified Customer

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Alison Houston, Texas

I acquired the home warranty purchased with purchase of a house. The 2 times I needed to get things done while still renting, were positive experiences. I cannot afford to renew now that I own and it’s expired, but I would highly recommend them.❗️👍

1 month ago

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Verified Customer

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Russell Euless, Texas

Choice was listed as the best warranty company in our area. Lately they have denied too many requests for service. Changes in their expectations for maintaining covered items. The technician comes out, looks at the issue, takes pictures and says I’ll submit it for approval, if approved, I’ll be back! I still have a non working item, a few days later I get a letter from Choice repair is denied. You’re wasting the technicians time, and my time. Nothing is repaired but you got paid for the annual fee, I need to find someone to make the repair at a higher cost. Both we and the four people we referred to Choice are looking for other options.

1 month ago

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Verified Customer

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Sandra Denver, Colorado

I liked the concept of the warranty and we had enough items to make it worthwhile. The first experiences were bad and we had proof that some of the chosen repair people were not reliable nor honest. But the way our plan was set up, we'll not have to spend any more money since it was collected up front. I spoke with the new manager and it sounds like they are working on the problems. The first repair we had (washer) was a dream. I need to call him again soon.

1 month ago

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Verified Customer

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Penny Norfolk, Virginia

Choices responded quickly to my request. They contacted a great company with TCM Appliance Repair Travis who called and text me promptly. Travis repaired our dryer with excellent skills and quickly. To everyone involved many thanks.

1 month ago

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Verified Customer

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Thomas Apex, North Carolina

This year I have used Choice Home Warranty twice. Both times quality contractors showed up to complete minor projects that were well beyond my skills and, even with the deductible, it was far less than I would have spent otherwise. Good job

1 month ago

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Verified Customer

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Ronald Marlton, New Jersey

I have had Choice Home Warranty for less than a year and had to use it for a refrigerator repair. The repair company that was sent by Choice Home Warranty came out the next day and completed the repair. The refrigerator is working great. My only complaint is one month after signing up with Choice Home Warranty they started running ads about 1 month free and or a discounted rate. When I called about this potential savings I was told, Sorry new customers only.

1 month ago

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Verified Customer

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Nancy Valley Springs, California

Peace of mind on major expenses for our home. The actual service is somewhat delayed because of Choice setting appointments, but Choice is very prompt in responding to need for service, also accessible online. Good follow up, good repair companies.

1 month ago

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Verified Customer

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Art Phoenix, Arizona

Called CHW and reported my refrigerator's ice maker quit working. A few days later the repairman came out and checked for the problem. Ordered the parts, came back 3 days later and installed new parts. Been working like new ever since.

1 month ago

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Verified Customer

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Susan Seattle, Washington

When I had a plumbing issue, CHW found a plumber right away. He came out the next day and solved the (challenging) problem quickly. He was prompt and knowledgeable and cleaned up when done. Everything about the job was done very professionally. Highly recommend.

1 month ago

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Verified Customer

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David / Mutia Peters Houston, Texas

Choice Home Warranty is far the best plan I have purchased. The service was quick and the repair team had the part in his truck. That is the service everyone needs. I recommend Choice Home Warranty. I have the plan on two homes

1 month ago

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Verified Customer

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Charles M Pankey Jr Columbus, Ohio

The tech was there before me which was good. By the time I got there he already had the outside together. To me it didn't take him too long, before I know it, I can start feeling the difference in my house. Within 2 hrs the whole house was cool. The tech did an excellent job and I very appreciative of his work.

1 month ago

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Verified Customer

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Patricia McCown Sparks, Nevada

The rep who took my request was fabulous. He asked a very few questions and told me exactly what would happen next and when. It all worked just as he said and the company they chose to fix my issue was great as well . It was the quickest and smoothest of any body I’ve ever dealt with, especially a second and third party sotuation.

1 month ago

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Chantal Sanchez Miami, Florida

Worth it.. I find a lot of value having the peace of mind knowing if anything breaks down, its just a ticket submit away from being quickly handled. Now I can say that sometimes, with the info provided to contact the contractor, I have found that they won't answer the phone. Like in my recent incident. They scheduled the technician to come out during hours that no one was home. I tried to call to reschedule and was unable to get a hold with the contact info provided. That's my only complaint. I wish when submitting the request we have the option to pick a time that works for us from the get go.

2 weeks ago

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John Fishman Noblesville, Indiana

I selected Choice Home Warranty after reviewing strong reviews and customer ratings. I was impressed by the fair, competitive pricing they offered. Although I had been a customer for nearly two years without filing a claim, my first service experience gave me a clear measure of their responsiveness. When my water heater failed, the claim process was straightforward and efficient from start to finish. The plumber assigned to the job was professional, courteous, and informative, and once his report was submitted, Choice approved the claim promptly and the installation was completed on schedule at a reasonable cost. Based on this first claim experience, Choice Home Warranty delivered reliable service, clear value, and a level of execution that earned my confidence and recommendation.

2 weeks ago

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Tiffany T Charlotte, North Carolina

My recent water heater claim with Choice Home Warranty had some hiccups in the beginning, including an initial technician visit and some scheduling issues. However, the claim was ultimately resolved successfully. Choice Home Warranty approved the replacement, communicated the non-covered cost to me, and the process moved forward. I was pleasantly surprised when the assigned plumbing company, Simrel's Plumbing, was able to come out earlier than expected with the replacement unit and complete the installation the same day. My final experience was very positive, and I appreciate that the situation was ultimately handled and resolved to my satisfaction.

3 weeks ago

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J W Denver, Colorado

So there are are a ton of good things about my recent call experience. One not so good that is a Choice Issue and not a contractor issue First off, Choice responded very quickly and dispatched someone toy home right away. Ken from Ken's Heating and Air was awesome. He had everything he needed to fix my A/C system on the 1st visit. This was impressive compared to all other encounters with other home warranty companies. The one issue was that Choice required a $75 hold on my credit card making me think that the technician might be getting paid this for their trip fee. Instead, Choice hold the auth in case I fail to pay the technician? Not even did the technician know but acknowledged that he sees this all of the time with Choice. So now, I have $150 being held up on my card until Choice releases their $75. This could be done better.

3 weeks ago

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Truk C San Jose, California

Decided to subscribe in Dec of 2025 because I heard great things about Choice Home warranty. Most of the warranties on my home appliances came to an end so I felt at risk if something went out. Within this first year I've had a refrigerator, garagedoor coils, and oven that needed repairs. The claim process has been flawless and efficient. Within the first couple days of filing a claim a technician was scheduled, the only waiting period was for the needed parts to make repairs. The communication with the different contractors has always been pleasant. When juggling work , kids and life this investment has definitely been worth it.

3 weeks ago

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William Harris Bristol, Virginia

I like Choice, but I wasn't with the scheduling of this claim. I made this claim on a Monday and was told my appointment was set for the next day. After waiting all day, I got a text from Platinum asking me to call them. I was asked questions that I’d answered before. Submitted to LG. Next day, more questions. Submitted to LG. Nothing. I called Platinum again on Friday and was finally told my appointment would be the following Wednesday. CSR apologized for the delay. Nine days to get a repairman, four of which were wasted just making the appointment, is not acceptable. You can do better. Please stop making appointments the day a claim is submitted that can’t be honored.

4 weeks ago

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Verified Customer

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Jerome Cipponeri USA

2 months ago

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Verified Customer

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Jean Louis Oldsmar, Florida

My experience with Choice Home warranty has been very positive. The peace of mind and the number of successful claims make this plan a very strong value. Choice Home Warranty has been dependable, straightforward, and definitely worth the coverage cost. If you want a plan that actually honors it's coverage and handles repairs promptly without drama, my experience shows that they deliver. I would recommend them to all my friends and family members

2 months ago

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Verified Customer

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Zandra Ross USA

2 months ago

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Verified Customer

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Pat Bart Los Angeles, California

I like how easy it is to put in a claim. I like how quickly Choice responds to my claims. I like that Choice Home will arrange to fix what can be fixed and will replace what can’t be fixed. I don’t like it when any company I deal with raises their prices for no apparent reason. I think $100 is too high for just coming out to assess the problem. So far I trust Choice Home to help me take care of my home on a fixed income. Thank you for the opportunity to share this information.

2 months ago

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Verified Customer

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Jason Farino Las Vegas, Nevada

Well first off I don't like that you give me the survey before the person even comes out because of things just like this I was given an 11 to 3 window and the person didn't even show up till 3:30 they didn't call me tell me they're going to be late I had to call them and find out they were going to be late. A lot of the contractors that Choice units are three star sometimes only four star if you want to be a five-star company only use four and five star service providers I shouldn't spend my whole day and then not even get the courtesy of a call to let me know you're going to be late when I've been waiting for 4 hours. This is not directly choices fault but it is indirectly their choice to use subpar companies.

2 months ago

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Verified Customer

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Diane Crownsville, Maryland

After CHW denied my claim to to replace my fridge, they gave me the opportunity to appeal their decision. I spoke with a Rep. to review and access the issue. She sent a second Tech out, which confirmed a replacement was need. CHW then said the claim was now honored and the replacement covered. I'm really not pleased with the replacement amount for a GE top of the line refidgerator ($818), that it took nearly 4 weeks to complete the process and not having a refridgerator for 4 weeks, and another possible 4 weeks to receiv e the reimbursement check ( 15 - 30 days). I did nothing wrong, just filed a claim and expected CHW to do their part.

3 months ago

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Verified Customer

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Leon and Gwendolyn Bryant Washington, District of Columbia

What I like or dislike is very dependent on the service provided by the technicians who take the call. The last Service call was handled by Dalton of Yellow Springs Plumbing based out of Frederick, Maryland. All 10s across the board. Stellar. Beyond satisfied. Prior to this service call; all three members of my family who have individual CHOICE warranty contracts and had received basic satisfactory or unsatisfactory service from those service technicians, to the point we all conference call to see if we wanted to continue our individual property contracts. Until Dalton of Yellow Springs PLUMBING, the service received had been MEH…not good or bad…just okay.

3 months ago

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Verified Customer

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Judith Mulder Chicago, Illinois

I heard and read excellent reviews....that's why I chose Choice! We had an great experience with the guy who repaired our garage door

1 week ago

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Curtis Antioch, California

My current claim is for a 24 year old gas water heater which has a normal life span of 15 years. The Plumber recommended replacing it due to the age and condition of the internal parts. Rather than replacing it, Choice Warranty has only approved a single part with labor.

2 days ago

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Andres C Houston, Texas

Easy to file service claims. However, for my last claim for A/c service when the outside unit fan stopped due to maybe capacitor, the technician could not come until after 4 days. I had to move to a hotel, and get another tech to fix it.

3 days ago

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Barri Lynn Purdy Saint Stephen, South Carolina

Amanda was very polite and explained a lot to me. She also made sure that my well and septic tank were covered. I appreciated the understanding she had about my finances. I'll recommend this company to my friends 🧡

3 days ago

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Josephine Perriello Loxahatchee, Florida

Choice warranty is great. I called them. I get an appointment and they tried to expedite a person to me to Repair so far I’ve been very pleased. I think everybody should go with Choice warranty

5 days ago

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JM910 Covington, Louisiana

The technician with Pearl Plumbing was awesome. He was quick, kept the bathroom clean while he fixed my toilet, and was very nice and respectful. He did his job quickly and efficiently, and I would be happy to have him back.

1 week ago

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PAB Buena Vista, Colorado

Rylee was the best technician I've ever had. He was knowledgeable, professional and very personable. He actually felt more like a friend. He is a great asset to your company.

1 week ago

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Verified Customer

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Fermin Euless, Texas

I have had fairly good service with this company. However, I was greatly disappointed to see an approximately $15 increase for my monthly service. For people like me who are retired and on a fixed income, that's quite a jump. When I called to speak to someone about it, they seemed unconcerned and rather dismissive about my concerns.

2 weeks ago

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Verified Customer

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Rexx Houston, Texas

Choice Home Warranty has this best home service companies avaiable to fix my house problems. They are quick to respond, on time for the appointment, and excel at their craft.

2 weeks ago

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Verified Customer

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BOBBIE Des Moines, Iowa

Continued coverage. The reason for my review is; It took 3 weeks to get replacement garbage disposal put in. Installer stated, Choice Home Warranty took you off my list for today.

2 weeks ago

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Sandra Cleveland, Tennessee

My refrigerator freezer is out of commission. Worker came and looked at it, said seal is broken and drain is not working. It has been 3 weeks I have called twice and I keep being told that the part isn’t in.😡 Good thing I have another freezer.

2 weeks ago

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Carol Roxana, Illinois

was disappointed when are ac wasn't working. your agent cancelled our appointment and we had to wait 9 days with 90 degrees outside..I called local and they had to put new ac in..and choice wouldn't pay anything on ac ...still have policy but am questioning. we are 85 and 93 years old and we would have died without ac

2 weeks ago

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Dewayne Houston, Texas

All home warranty companies have. Dry onesie contrats and lots of “outs” in processing your claim. They will cover the very basics while spending as little as possible. Choice is very responsive we you place a claim but it may take several days to respond with a fix. When it’s comfort control it’s a long time.

2 weeks ago

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Verified Customer

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Brian Houston, Texas

The first time I used the warranty the repair person installed a new fan on the unit outside, wasn’t the greatest job had to come back many times to get the fan to stop vibrating Finally got it fixed

2 weeks ago

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Sandra Atlanta, Georgia

2 weeks ago

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Lorraine Hicksville, New York

Lately the service has been bad. I had a hot water tank that burst- didn’t get a call back for 5 days - got my own plumber and Choice gave me nothing. Spent over $2,000. That is unacceptable/ can’t have a burst tank for that long. Prior to that a plumber from choice came to fix pipe for dishwasher- he took apart my sink and said he could only do it if I paid him $150 more. Again unacceptable

3 weeks ago

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Verified Customer

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Richard Lexington, South Carolina

Working with your Off-Shore Call Center is very difficult as they will deviate from the script. Ability to schedule service is good and at a good price for services offered. The main issue is customer service with No Stateside help when a problem develops.

3 weeks ago

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Verified Customer

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Robbie Long Columbus, Ohio

Fair pricing on their 3-year contract. The rep explained everything in detail. So much better than the warranty company we had for the past twenty years.

3 weeks ago

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Suzanne Penn Hills, Pennsylvania

When I have had a need, they immediately schedule an appointment with the needed serviceman. I am very happy with the attentive care I have received.

3 weeks ago

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Verified Customer

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Arturo Lehi, Utah

CHW responded promptly when I requested service for my AC. Also as importantly, the technician who repaired my AC was very professional, knowledgeable and honest.

3 weeks ago

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