Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Verified Customer

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Sue and Richard Maga Allison Park, Pennsylvania

Excellent. My garbage disposal broke, leaking. All I had to do was get a bucket and call choice. They handled the rest, replaced the disposal. Love choice!

1 month ago

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Verified Customer

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Sulay Bulnes Orlando, Florida

I love the fact that when I need to put in a claim I can do it online. The claim is reviewed and within 24 hours I have been assigned someone that is doing the repair.

1 month ago

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Verified Customer

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Cindy Hayes San Francisco, California

I have a problem with my plumbing. The clog has been cleared, but there is additional work that must be done to keep this from happening. I informed Choice - they sent an email saying to contact the blockage company. The problem is, they don't do the type of work that is needed to really fix my problem.

1 month ago

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Verified Customer

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John Rockwell Maryville, Tennessee

They have been great at addressing all issues to date. Some companies do everything they can to avoid covering concerns. These guys are great. Only issue has been that it is hard to speak with a live agent when calling them.

1 month ago

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Debbie Brown Pikeville, Kentucky

It’s so convenient to book an appointment online within minutes. The technician that was dispatched to my claim had been here before and was very courteous and helpful. Return appointment was scheduled that day and parts shipped.

2 weeks ago

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Pamela Olzman Sells, Arizona

The Staff at CHW communicated well through the whole process of our A/C claim. They were finally able to get an HVAC technician out to us after 4 days without our A/C working in over 100 degree heat. The tech was able to quickly fix the issue and our A/C was up and running in about 30 minutes! I'd give 5 stars if it hadn't taken 4 days for the tech to come out! Overall great service. Thank you!

2 weeks ago

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Kelly Carrera Bakersfield, California

Specifically my account executive Becca S. has always been very communicative and helpful in explaining how the process works and guiding me and following up. I highly recommend her to all of my clients that need a home warranty!

2 weeks ago

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Charles Ritcher Goose Creek, Kentucky

I liked the service personnel that did the work orders. I liked when the hot water heater developed a leak that they replaced it as provided in the contract. I did not like that when the microwave went bad that they only gave me their value a cheaper microwave. I was responsible for purchasing and and had to pay the replacement cost for the installation.

2 weeks ago

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Kari Brinkman Detroit, Michigan

It took forever to find someone to look at the garage door that is now 30 years old. The technician said they could replace the parts, it it is so old and in such bad shape that it is a good possibility that it could just break again right away since the rest of the unit is starting to wear as well. CHW said they would only pay to replace the parts, even though the technician informed that the safest thing would be to replace the unit, as the major parts needing replaced could potentially end up causing the chain to snap and harm someone. When I signed up for the warranty I was informed that if something was that far gone, it could be fully replaced. While I am grateful they are willing to pay what they would for the part replacement. I feel that given the age of the garage door opener, it was obviously taken care of and for safety reason and fiscal responsibility, replacing would make much more financial sense, as the part to fix is almost 300.00 and a new opener is 675. Meaning if that part snaps because the rest of the unit is so old and worn out, there would be another 85.00 service fee and likely another 300 or more dollars for another repair. I think this should really be reviewed and looked at again for reconsideration. Thanks

3 weeks ago

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James Stone Temple, Texas

He was running late but stayed in touch with us and let us know his progress and he was very friendly and explained everything and knew exactly what was wrong right away. We are waiting on some parts but we expected that. I'm sure he will do an exceptional job doing the actual repair.

3 weeks ago

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Beatrice Cobb Rollingwood, Texas

We have four warranty contracts and have been very happy customers overall. The only issue we encountered was with an A/C claim,( Choice Home Warranty approved) which stemmed from an inexperienced contractor. Because we needed the issue resolved quickly, we resolved the matter by using a manufacturer-certiefied company and paid for the service ourselves .

3 weeks ago

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Kathryn Huber Penn Hills, Pennsylvania

the technician from LG who came to fix my dryer was on time, professional and had my once noisy dryer working with so little sound that I noticed how noisy everything else is! I would absolutely recommend him and would welcome him back into my home should I ever need another LG appliance repair.

4 weeks ago

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Verified Customer

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Sylvia Brookins Phoenix, Arizona

Did deep comparison to other warranty companies. Choice offered the best coverage and price point for my needs. Having this coverage helps me sleep at night knowing I’m covered.

2 months ago

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Verified Customer

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Eric Beckstrom Dallas, Texas

I frankly chose Choice Home Warranty because they offered a promotion price. I have used the service twice in just under a year, and have been satisfied each time. The repair partners have been responsive and professional. I have no complaints about them.

2 months ago

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Verified Customer

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Daniel Tosiello Pt Orange, Florida

Contractor was contacted quickly. Technician was great. Very disappointing warranty response upon call from Technician when he arrived. Garage spring snapped, need replacement and adjusting. He advised me that the second spring was poor and should be replaced also. Choice warranty decided they would not replace the second spring and WOULD NOT PAY FOR THE ADJUSTMENT WHICH IS A NECESSITY!! Extremely disappointed & will have to consider another company when due for renewal

2 months ago

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Verified Customer

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David Mcdonald Birmingham, Alabama

I needed some Warranty protection for my appliances that no longer had their warranty. I got an offer from Choice Home Warranty and have been for 3 or 4 years. They have been great for the times that I've had to use them and their services. And the monthly rate seems standard with other similar services.

2 months ago

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Verified Customer

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Judith Calderon Budd, Illinois

They sent out a great service technician very promptly and he replenished the Freon and said that I had a minor leak but that repair/replacement wasn’t needed yet. So far so good!

2 months ago

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Verified Customer

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Phil Danley Davidson, North Carolina

Because I’ve been with them for over 10 years and they’re reading number one but they’re very very slow and solve problems. That’s my only beef with Choice way too slow.

2 months ago

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Verified Customer

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Linda Katz Santa Clarita, California

I was changing plans so I looked up the best plan. Choice came up. Had excellent reviews so I chose the plan. The pull broke on my garage door and they came the next day and it was fixed.

2 months ago

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Verified Customer

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Stephen Enos Schertz, Texas

Great Customer Service they were here when we needed them and they didn’t let us down great place to do business with Will definitely recommend this company to friends and family

2 months ago

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Verified Customer

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Patricia Jiles Marrero, Louisiana

I’m pleased with services I received for my a/c unit, really quick response to my claim and the service technician that repaired my unit was excellent. The price for Choice Home Warranty is very reasonable.

2 months ago

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Verified Customer

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Michelle Gun Barrel City, Texas

I have paid for this home warranty for over 2 years, now. I have rarely put in a claim. I just recently did put in a claim for my Stove Top (built in the island). The technician said he would be back as soon as the part arrived. Then I get notification that it is not covered. I have 4 burners, one is just fine, one I have to start with a lighter, one I have have to turn to "ignite" then down to low and back to ignite and then it works. The fourth one doesn't work at all. The gas line has pulled away and gas does not reach that burner. This just happened and was nothing that we did to it. I still had to pay for this visit (copay) even though you didn't allow the technician to complete. Also, when I FIRST signed up, the sales guy said that Choice Home Warranty offers a visit for heat ducts, electrical and plumbing inspection to make sure all is working properly. No one ever showed up to do this and when I asked again, they said you do not offer this benefit. To say the least, we are very disappointed and my husband wants me to call American Shield because several friends use them with no problems.

2 months ago

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Verified Customer

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Debbie

We have been with Choice Home Warranty for quite a while. They have handled everything so far. We have had a little glitch with this latest repair but they are working to get it resolved.

2 months ago

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Verified Customer

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Derek

Choice Home Warranty has been our warranty company for years. They are quick to arrange appointments that are convenient for us. The last need was for electrical service and the electrician was prompt and thorough.

2 months ago

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Verified Customer

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Richard

At first we were skeptical but once I needed to call Choice Home Warranty, the service is great. They truly stand behind there words. Have and will continue to make others aware.

2 months ago

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Verified Customer

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Linda

I've done 3 claims. Two claims were handled right away. The third one was to use my own service that I had a maintenance contract with. I had t jump through a few hoops to get that approved for reimbursement and reimbursements was about 60% of the cost.

2 months ago

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Pat Clements Toledo, Ohio

The man from Sears was polite and asked what was the problem . I explained the air conditioner wouldn't stop running. It's over 20 years old. He ran some tests, checked everything out and determined it was bad wiring. He showed me the wires and replaced them. He ran more tests to make sure it was running efficiently. He was thorough with his testing and explained everything. I respect someone who takes the time to listen to what I have to say and then go about solving the problem. Very happy with this person.

1 month ago

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Angela Mascia Millan New York, New York

This is the second time that Alex solved an electrical problem for me. He is professional, courteous and uses his top notch skills to figure out solutions. However the overall customer service of CHW is poor. Multiple emails with different dates and times are constantly rescheduled. The partner service providers are wonderful, shownup on time and deliver excellent service

1 month ago

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Dissatisfied Customer Ventura, California

The technicians were great. They came and we’re friendly and assessed the situation and gave me clear information and their follow up was great. That all said, I would never recommend this particular home warranty company. They did not fully cover the job. They covered the labor, but not all of the materials. Typically insurance covers replacement value and this did not. I would definitely tell people not to not to use this company.

1 month ago

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Gina Stepp Azusa, California

Really appreciated the personable and knowledgeable person I spoke to—Christopher didn't give me a spiel, just answered my questions and helped me compare Choice coverage to my previous (American Home Shield). AHS had jumped in price by almost $50 in one month, which was half again what I was already paying them monthly. So I was done. In contrast, Choice is much more affordable and the coverage is the same. It ended up being a no-brainer. Made the only "Choice" that made sense.

1 month ago

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Choice Warranty Palm Springs, California

Send tech out right away and he spent time fixing the problem and said if it continues to happen then to call again and the AC stopped working again and I called and they set up an appointment to look at AC again to find out what is going on, also when I call Choice Warranty they seem very helpful with what is happening and are quick to set up an appointment so the problem can be fixed.

1 month ago

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BUD SISSON Waxahachie, Texas

I’m pleased with my experience with Choice. All the representatives I talked with were very helpful. I wasn’t very happy with the first technician they sent out however my second opinion tech was very thorough and explained how cost of the repairs outweighed the replacement cost. I’m expecting delivery on my new machine in two days. I’m satisfied with the experience.

1 month ago

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Wayne A Mauri, Sr. Swedesboro, New Jersey

This is the first time I used Choice Home Warranty, and I must say I was very skeptical of the type of service I was going to get since it was Mamorial day weekend. After filing my claim online I received a response the next day, and was told they were working on contacting a contractor to address the problem with my stove. They referred a contractor within 2 days. The contractor was James from AJE who turned out to be a very competent professional that fixed my problem within a week. Thanks, Choice Home Warranty.

1 month ago

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William C. Powell II Knoxville, Tennessee

We had trouble with our washer and when I called Choice, they immediately handled it and gt a repairman out here right away for the brand of washer we had. He was only here ess than an hour and to be quite honest with you, the washer works better now than when we bought it! We are extremely impressed with how fast and how professional all parties concerned were and I highly recommend Choice Home Warranty for ALL your needs in your home!

1 month ago

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Verified Customer

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Dawn

The agent, Christina Williams, is extremely helpful and wonderful to work with! I bought my home 3 months ago and used my warranty for an issue with my refrigerator. The problem was fixed quickly and the process was smooth and easy!

3 months ago

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Verified Customer

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Darlene

Gave me a good rate. I'm not singling out Home Warranty but it would be good if they elucidate ahead of time disqualifying things like simple scratches on the outside of a water heater that do nothing to the function of the heater but deny a claim. They sent out a shady guy anyway because after draining it it worked fine. The other thing is maybe they should also tell homeowners what is considered annual maintenance in a PDF or something accessible so the homeowner knows exactly the expectation and are also not denied a claim. These things are not made clear ahead of time. Choice is not the only one who does it. They all do it. Better off saving the money for the home warranty and hiring people recommended locally. Probably won't be getting another one at this point.

3 months ago

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Verified Customer

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Susana

The day before my husband passed … I was shopping for best prices and stars reviews. Since then I had two claims and CHOICE didn’t disappoint. Easy to file the claim. Great APP to navigate and immediate turn around. Had two claims and two claims closed and I am a happy camper right now.

3 months ago

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Verified Customer

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Collie

I really liked filing the claim online. The respond time was great. Authorize Services was able to get an earlier appointment and Chris, the technician, was able to fix the problem with the washer in about 30 minutes. This process was great.

3 months ago

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Verified Customer

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Sheryl

The main problem was the long wait for getting service & Tech at my home to fix refrigerator/freezer after 2 contacts & loss of over $400 worth of food! But I realize that the process comes with delays! Thing is just like you must have running water - one must also have cool refrigeration & freezer!!!!! Thank you CHOICE!

3 months ago

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Verified Customer

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Charlene

This worked out fine but I still have trust issues with your company over my previous problem. The sales person promised everything to me but asked no questions about my needs and DID NOT tell me that you wouldn't cover 2 of the same items. In my case it was a stand-alone freezer because I also had a refrigerator with a freezer. I did not like the way I thought I bought something and then you changed the rules. I still would not feel right about recommending your company. But, with that said the people that repaired my dryer were wonderful.

3 months ago

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Verified Customer

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Nancy

I researched Home Warranty companies and was impressed with the ratings for Choice. When I called to speak with the representative they were very professional, helpful and friendly. After answering all my questions I determined that this was the company I would sign up with.

3 months ago

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Verified Customer

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Juan

My tension spring for my garage broke. I filled out the information in the portal for the app. It was easy and I'll do it again. The technicians who came out and fixed my garage did a great job and represented their company and choice home warranty very well.

3 months ago

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Verified Customer

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Evelyn

The technician that choice warranty sent to my house fixed my clothes dryer are very good and respectful and very knowledgeable. He also helped me clean the area. It’s worth to have this insurance cause they send the right person for the job. Thanks.

3 months ago

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Verified Customer

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Oscar

I chose choice home warranty because according to reviews that I have read stating that they were #1 among the best top 10 so I decided to give them a try and so far they haven’t been a disappointment, I’ve had two problems made claims and the next day they sent technicians and solved them. I’m very happy with my Choice!

3 months ago

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Verified Customer

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Colleen Prettyman

I chose Choice Home Warranty because I live in a very rural area and I had another company that was happy to take my money but couldn't provide service providers when my air conditioning went out, the plumbing had an issue and my dryer stopped working. I ended up paying out of pocket and waiting for reimbursement. I haven't had to do that with Choice. I might have to wait a few days (which is why I bought a portable AC unit) and I can't use my preferred providers but I guess that's how it goes?

3 months ago

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Verified Customer

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Mary

I thought they would be different and pass on conversations to the people that needed to know when I called in and told them my phone was down for a week. Ii gave them my sister's phone number and that is all that got passed to whoever. I didn't hear about that I might have to pay 250.00 dollars until they had already took my 100.00. I f I had been told this they wouldn't have got my money. I am so angry and disappointed that I wasn't told, then they tell me to read my online info which I have none of and didn't receive anything about what it pays and don't pay. You can cancel my claim since I don't have 250.00 dollars to pay. L Carol J.

3 months ago

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Verified Customer

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S

I was very unhappy with the reimbursement process for the leak behind wall issue. I submitted a claim for service. Choice's response - "We can dispatch a plumber in 4-days or 96 hours. Meaning allow water and ruin your property or belongings until our service provider arrives! Unsatisfactory in view as a water leak results in a flooded basement, etc. Suggest you change the way you do business by dispatching your service providers immediately or FULLY REIMBURSE THE CUSTOMER HIS/HER FUNDS FOR HAVING THE ISSUE RESOLVED. Why? Choice would have, most likely paid their service the provided the same amount of money. In a nutshell...piss poor service and customer care!

3 months ago

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Verified Customer

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Rosemarie

I previously had a policy with Choice. While I only required 1 service call it was completed on time. My new policy required. a technician to service my 16 years old Maytag washer. The call was promptly answered and it was declared that the machine parts that were required were no longer available. They sent a check for $625, but it took 1 month. This is never explained in the policy. It’s a very long time without a washer. Don’t understand why this payment could not be more speedy

3 months ago

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Verified Customer

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Lisa

Had an electrical problem on one side of our house that ended up being a bad GFI. All electrical outlets were not working despite it running the refrigerator. One outlet still not working, but wasn’t covered under warranty. Happy to have everything mostly covered and fixed; however, disappointed that the one outlet was not covered. Overall, great service.

3 months ago

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Verified Customer

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Sharon Young St. Louis, Missouri

Most of the service sent to do the call have been excellent.

5 days ago

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