Choice Home Warranty: Read 47,659 User Reviews From Real Homeowners

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Verified Customer

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Ursula Neal

I was pleasantly surprised how smooth my first ever call for repair service went. From start to finish everything was done professionally and with great care. The technician was very well trained and had the problem figured out very quickly. He explained everything he was doing. A part had to be ordered and was installed a week later since it was Christmas week. 🎄 Happy New Year to you all !

2 months ago

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Verified Customer

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Freddie

I recently had an issue with one of our appliances. I submitted a claim via their website & scheduled a service call within a few days. It was easy & fast to submit the claim. The Technician who came was punctual, courteous, professional, & very knowledgeable. It only took a shirt time for him to diagnose & fix the issue. I have had Choice Home Warranty for over five years & I had used them several times, and I have been very satisfied with there service. I would recommend them to all my family and friends. Thank you Choice Home Warranty.

2 months ago

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Verified Customer

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Dell Brown

Out of the 3 home warranty companies I have been with, Choice Home Warranty is the best! They actually show up and reasonably fast at that. Also fixed my problems same day both times I have had to call them to fix something. I have older appliances so I need the peace of mind knowing I can count on them to get it fixed properly. I highly recommend them to everyone I know.

2 months ago

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Verified Customer

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Sandra Hamilton

Love your company and the safe feeling I have knowing your here for me any time I need to ask a question your always here for me. Now that my husband of over 50 years is gone home and I’m so happy that when I have had to call you yoyr akways helpful and easy to talk with. I hope all who work for your company have a beautiful and blessed new year. Thank you $andra H. 1308 Dixie Down Court Henderson N.

2 months ago

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Verified Customer

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Thomas

I wasn't thinking straight about your rules when your service rep said he (I thinking you) wanted pay up front so I told him I'd give him half and only when the job was complete like the next day the other half. I should have told him to get it from you but I was only think about heat for my pet. I am only hoping you can see it in your heart to reimburse me if not the other, actually less than half $5004.00, then at least something to make me feel like a saved some money having Choice Policy. I notice Sam seems to be avoiding me since I paid him $200.00 extra dollars for a new humidifier. I sent Elizabeth Mollina a glowing review via email as your standard reporting method became too cumbersome getting involved with Google and passwords, 6 and even 4 didgit verifying codes before it would let my report using your system go to you. After spending over and hour trying to make it work I gave up and called Elizabeth to see if I could use email.

3 months ago

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Verified Customer

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Alfred Howard

I chose Choice Home Warranty because I needed a warranty company that knows their way around building repairs such as plumbing electrical appliances. Choice Home Warranty has met those challenges with top quality repair companies with good reviews and kind people. I learned about this company from a relative in my home town Cleveland Oh. And have had great experiences with Choice Home Warranty. The operator or receptionist is doing a great job with finding the best contractor for each job that has been an inconvenience in my home. Thank you for all your help in keeping my home running smoothly.

3 months ago

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Verified Customer

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Valerie

Everything I have ever needed done when something went wrong in my house that is covered is fixed great

4 days ago

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Mary

Dryer died 5 months after moving in. 20-25 years old and didn’t have a serial #. Warranty was not honored because of that. Listed way down in contract. Disappointing and more than aggravating. I had to pay full price for new machine.

5 days ago

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Verified Customer

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Joanne

Our home is getting older and so are we, therefore we don’t want unexpected expenses. Also, it can be hard to find contractors and having a warranty makes it easier.

5 days ago

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Stewart

Checked reviews of about 6 or 7 home warranty companies and chose Choice based on that information as well as price.

6 days ago

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Verified Customer

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Randy

He was good new what he was doing and explained what was going on and what went wrong hope that helps

1 week ago

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Carolyn

I am very disappointed with this warranty company. I recently had to replace my stove that they refused to fix. They gave me a paltry $420 toward a stove that I had to buy for 4 times that amount for a stove to match my existing appliances. They promise a lot but don’t come through. I will not be renewing my policy.

1 week ago

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Verified Customer

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Gene

I wanted to pick up a home warranty for my property. They have proven no different, increasing twice on the payment for the initial call and only wanting to repair or replace small itemized jobs. Even after replacement you have to wait a month for an E-GIFT card..??? It's computer generated. Im without a refrigerator for 30 days waiting on a gift card that is delivered via email.

2 weeks ago

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Verified Customer

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Stella

It was easy to open the ticket, in 1 day we received the name of the company who fixed our problem. Everything was done in a very professional manner.

2 weeks ago

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Verified Customer

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Ralph

I have had real really great service and prompt response on issues in my home. There needs to be some clarity in some policy wording. I have had some great response from claim management team on my latest issues.

2 weeks ago

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Verified Customer

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Anjana

Don't buy from choice warranty this is a worst company. Worst experience If your HVAC system breaks in winter as it was worst in feb 2026 Choice policy they want you to wait die in cold wheather . Once you put a claim They will send their service agents after a week appointment and they will evaluate and than you wait for the choice to approve the claim status Nothing is done yet after a week of bad worst winter of 2026 Pathetic disgusting policy we had Bad luck They will never disclose this when you make a contract this is for real happened to me so be careful I cancelled the policy nothing paid for the repairs done because we did not wait for approval

2 weeks ago

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Verified Customer

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Sharon

I’ve had two claims. Both were late. First on did a company change because they couldn’t come out after confirming. Waiting since 7 this morning and repair person is verifying with you after I had already confirmed with him. When the first tech came he fixed the problem but it was 6:30 pm when he got her. But really polite and helpful. Still waiting for second tech to get here.

2 weeks ago

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Verified Customer

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Stephen

They have a great reputation. My garage door would not open. They honored the warranty and the serviceman adjusted the springs to allow the door to open.

2 weeks ago

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Verified Customer

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Rhonda

After calling and reporting my microwave repair need the serviceman called the very next day for the appointment and in two days he came and actually had the part!

2 weeks ago

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Verified Customer

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Glenna

CHW took my claim and had a repair person at my home within 2 hours. The problem was fixed. That's the best experience I've ever had with a home warrenty company.

2 weeks ago

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Verified Customer

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Deana

I thought it would help me as a widow and save me money. There are so many things that they wouldn’t cover or they took so long to agree to a diagnosis from a worker that it cost me more money while them water was leaking because they couldn’t settle on a diagnosis from several plumbers , the thing that broke the camels back was when my furnace broke on one of the coldest days here in Kansas it was 15° out. My house went down to 50°. It was a Sunday afternoon very hard to find anyone to come and look at it. I found a good company to come out and the loud loud noise that I could hear was the most broken motor… I need a new furnace.. I called Choice told him the situation and was told you are not an emergency company. Therefore it may be at least 48 hours before they can get back to me.. I could not stay in this freezing house . I had a furnace installed the next day and you would not pay for the new furnace because I did not wait 48 hours or more for you to send me the technician what a scam I have told everyone in my neighborhood and my next-door neighbors website not to go with Choice Home Warranty that was only one example I have several more

3 weeks ago

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Verified Customer

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Sandra

I was pleased with my technician and his knowledge and demeaner. However I think the $100 service call was too high since it took him less than 15 minutes!!

3 weeks ago

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Verified Customer

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Laird

Very easy to start help but schedule time changed 4 times and final time was 3 hours off and warranty co and appliance co both knew both time for that date were dr appointments were scheduled and just by chance was 45 min between appointment’. Then damage to appliance is not available or needed for appliance to operate just appearance only problem i cannot get copy of tech service result each choice and fridgadair say need to get copy from other co. Not good for customer thus it would not recommend company for responsible coverage!!!!! How to end survey????? I cannot recommend amazing as your way of ending survey!!!!!!

3 weeks ago

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Verified Customer

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Larry

I have been with Choice Home Warranty for a good while. They provide peace of mind when faced with electrical, plumbing, HVAC or appliance repair needs.

3 weeks ago

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Verified Customer

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Dorothy

I am glad to have became a member of The choice home warranty group there's no hassles from the beginning two end . Just make the call they'll do the rest also the staff is very nice and very helpful. Ms.Dee

3 weeks ago

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Verified Customer

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Terrie

I don't think any company should give you $400. 00 for a washing machine in 2026. I don't believe you should have to wait 30 days for a replacement. I was with American Home Shield for almost 20 years. They replaced stove, refrigerator and water heater. The only reason I left them was the monthly cost was a $100.00. But Choice home warranty has been such a disappointment! I've never ever expected to have to wait for a replacement for 30 days. Who can go without a washing machine for a month? I've contacted the Attorney General's office. I know Arizona won a law suit and won! This is disgraceful what they are doing! I've also contacted the local news channel to do an investigative report.

3 weeks ago

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Verified Customer

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Claire Omrod

We thought the service man was very good. He identified the problem and we were back up and running I a very short time. The only problem came from the wait for the appt. We had 4 days without AC which required us to have to buy a window unit. Sine we care for our 93 ye old know who’s is very ill going without AC wasn’t an option. This should have not been needed and we wasted $219. Please do a better job for your clients.

3 weeks ago

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Verified Customer

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Alice Dills

They were great when I had a claim. Very quick response and a wonderful service call. But they’ve raised my premium twice now without letting me know. The last increase was 30%!

3 weeks ago

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Verified Customer

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Raymond and Cynthia Cooney

I originally had Choice when I purchased my home. We had several issues in the first year or so but some were just because we misunderstood the operation of some appliances. We paid the service fee as we knew that was the deal. But when we had a real problem with our water heater it was nothing but a hassle. We ended up paying almost $600 out of pocket, including the service fee and there was no actual available option to us. We could call out another plumber, but Choice would only reimburse the same amount, and they were more expensive. Basically, the plumber who did the job was the only one and they insisted on adding expense, without really explaining why. The lady at Choice that we did speak with, multiple times, was a very poor listener, was very defensive, interrupted us so we couldn't really explain our concerns and essentially had a take-it-or-leave-it approach. Had she taken the time to listen to our concerns, spoken to the plumber to understand the situation and shown some interest in resolving the issues, we would have been much happier. But I gotta say, you pay a plumber only $300 in labor to replace a water heater? Others were in the range of over $1000 in labor alone.

3 weeks ago

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Verified Customer

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Elaine Berg

I had my dishwasher and my washing machine repaired and I was happy with that. I did put an order in for septic pump because it was backing up in the house and I’ve heard nothing since.

3 weeks ago

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Verified Customer

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Stephanie Johnson

I have nothing but good things to say. Workmen came out in a timely matter, fixed the problems I was experiencing and I was satisfied with their work.

3 weeks ago

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Verified Customer

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Ellen

I had several different times/days given to me for the work to be done, however, in the end I was very pleased with the company and workman who was sent out. It turned out to be much less of a problem than I thought, so will be able to review better if I have another issue.

1 month ago

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Verified Customer

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Leann

1 month ago

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Nellie

The very same day I placed a call, is the very day someone called me and they came and fixed my heater. I was so very impressed with the time, curtesy and professionalism! Thank you Choice Home!

1 month ago

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Verified Customer

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Rebecca

A warranty was transferred to me by the seller of my new home. This company was also recommended by my realtor before we knew there was a transferable policy. I have been very pleased with their service. The only change I would suggest is that their service scheduling could be a bit more interactive / policyholder friendly. Thank you!

1 month ago

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Verified Customer

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Joe

So far, for the last three jobs I have realized that I could have done it cheaper myself, then the $85.00 copay that I pay for every visit! Not to mention the monthly fees on top of that. Don't know if I going to continue this service.

1 month ago

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Verified Customer

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Gilberto

Have been a valued customer n have received above average service, but totally disappointed in the way my recent claim was handle, especially when it could have easily been classified an emergency......u r more than welcomed to call or email me for details. Needles to say was stuck w a $900+ bill, which was not even partially offset with some sort of refund......I'm seriously considering terminating service,,,,the next few days will determine my actions on the matter.

1 month ago

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Verified Customer

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Stephanie

I returned from vacation and my boiler was stuck on. Home Warranty scheduled an appointment for service. The problem resolved itself before the technician arrived but was glad help was scheduled.

1 month ago

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Verified Customer

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Samuel

Because they were very polite, and was very helpful, they processed my claim very quickly and everything went very well. Yes I will, recommend your company to all my friends 🧡 love you, Mr Samuel M. Thank you

1 month ago

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Verified Customer

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Wendy Terry

Choice Home Warranty makes using a home warranty company so simple. I've had several others in the past and this is my favorite. No hassles and no haggling, they just get done what needs to get done!

1 month ago

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Verified Customer

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Mary

They are dependable. The gentleman did a great job of fixing my washer. Very professional and knew what the problem was. He ordered the part and returned and repaired it. Whoopee. I can wash clothes again. Thanks

1 month ago

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Verified Customer

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Melissa

We have been with Choice Home Warranty for over a year and are very pleased. The claims submission process is quick and easy; response time is quick and assigning a contractor is hassle free.

1 month ago

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Verified Customer

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Marshall Johnson

The process of making a claim/request for service was fairly easy and I was contacted to arrange an appointment for service within a short (less than 24 hours) period of time.

1 month ago

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Verified Customer

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Vicki Roe

I had reviewed choice some time ago and is very happy with my choice. I have had them for several years with no problems. Thank you for all of your help! All of the contractors are very professional. Thank you!

1 month ago

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Verified Customer

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inderjit sarao

I was extremely happy with the service I received through CHW. My furnace stopped working and service person that came to service was very good he was professional with his work.

1 month ago

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Verified Customer

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Diane

I chose CHW because I had 3 appliances that are 32 years old. My only complaint was that when my washer quit running, it took CHW 3 weeks to get a technician to come to my home. I didn't mind for my washing machine, but I wouldn't want to be without A/C for 3 weeks in July.

1 month ago

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Verified Customer

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Steven

Immediate response scheduling repair and claim approved in 1 day. Very impressed. Technician kept us informed part had to be ordered. And let us know when he was headed to our house for the appointment.

1 month ago

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Verified Customer

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Janet

They were quick to respond and sent repairman within a few days. However , I don't understand why it takes so long to receive the Lowes gift card/voucher. As a family of 5, we need that to replace the unrepairable refrigerator.

1 month ago

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Verified Customer

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Tim

Email Choice Home Warranty for service, and received a call the same day. After the first visit, a part was ordered. When the part delivered, it was installed within two days..

1 month ago

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Verified Customer

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Jean

I was told I would get a knowledgeable and qualified plumber. Well the plumber never showed up when he said he would and with waiting 4-5 days, Choice told me to get my own plumber which I did. he came the day I called and put in a new water heater the next day which was Jan. 2nd and You approved his estimate and I have yet to see the check from you for the labor.

1 month ago

Choice Home Warranty Reviews