Choice Home Warranty: Read 43,693 User Reviews From Real Homeowners

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Verified Customer

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marc howard

Easy process to start a claim, so far the company you chose for the repair is competent and professional unlike past experiences with our former home warranty.

3 weeks ago

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Verified Customer

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Billie Vanderwall

Enjoyed the fast resolve of the issue I had. Will definitely continue to keep my loyalty with choice. Friendly employees definitely does not go unnoticed.

3 weeks ago

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Lawrence Early

The Company addressed my issue fast no questions asked did exactly what is in the contract and made sure my issue was resolved. Technician friendly and knowledgeable

3 weeks ago

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Shelly

Love Choice home warranty! They really watch out for me and my family they just replaced our pool pump on our in the ground pool ! Thank you Choice ! Shelly Fiorelli

3 weeks ago

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Adam Delgado

I was disappointed with Choice on my last service request for not covering the part that needed replacing. It was $105 and I have a 5 year $2k warranty plan. I’m searching for another company, thanks for the reminder.👍

3 weeks ago

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Verified Customer

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C. S.

I dislike how Choice wastes my time by sending me an email saying I could find my own repair person and get reimbursed. That wasted 3 days by the time I got hold of someone again. I had told you to make a note in my file saying I never wanted to do that, so don’t send me that email. Then, I got an email with a handyman service. I declined that because they were not a licensed electrician. Now, I’m waiting to be assigned to a licensed electrician. Your employee said you don’t call to find this person and assign them. She said you wait for them to offer their services. I had CHW in Las Vegas for years. They were excellent and professional. It’s been tough here as service very slow. Disappointing who you are trying to send out instead of licensed workers.

1 month ago

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Karen

I’ve used Choice Home Warranty twice and both times I’ve had excellent results!! Each time they came the same day and fixed the problem right away. I would definitely recommend them!!

1 month ago

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Terry

Fair. Initially we were assigned a technician that came to the house diagnosed the problem, took my $75.00 service charge and disappeared. This took 2 weeks of waiting before another technician was assigned to the claim. They have decided to replace the unit with an ecard that they say may take up to 30 days. Totally unacceptable, as far as consideration for the customer.

1 month ago

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Demetrius

Customer service is very nice, but I have a problem with the amount it takes for someone to come to my home and fix my problem, when sometime its a real emergency which Choice dont offer that. My last was a plumbing problem that needed to be taken care of immediately,I was informed that the earliest a technician can come was a week; with that being said I may change my warranty company.

1 month ago

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Samuel

I called for heater repair on Friday, repair came on Monday. Had to contact Choice before ordering parts. Choice decided it didn't need both parts requested. One part installed a week later. Not fixed. Oked second part previously requested. Waited another week. Repair service installed part on Saturday. Heater working OK.

1 month ago

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kap

Good, prompt service, especially by the GE tech, Justin , who handled my problem. Ordered a part, it came quickly, and he installed it when it arrived. Excellent service by him.

1 month ago

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Verified Customer

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Larry

Choice did a good job jlgetting the repair man out twice. Universal repaire came out twice. The repairman rude and didn't fix the problem the first time. Had to cole back after we complained.

1 month ago

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William

Choice's response to me was fast, however, where I live the repair service company will wait until they have more services in my area before they will return to finish the repair

1 month ago

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Verified Customer

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Victor

I've paid in the past over 200 dollars just for the service provider to let me know I needed a new water heater!This leads me to believe Choice home warranty is a viable option!

1 month ago

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Verified Customer

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Sagan Simon

They made the process of filing a claim and getting my furnace repaired (in the dead of winter, mind you) very easy, painless, and fast. The claim was filed, approved, and resolved in a little over 48 hours.

1 month ago

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Verified Customer

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Dean

Not happy with the additional charges for miscellaneous non compatible items. No breakdown of parts or labor was provided. And if I didn't agree to pay, everything Choice was going to cover was voiding the entire claim. Blackmail at its best!

1 month ago

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Verified Customer

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Sue

I purchased this plan to cover major breakdowns. When my husband passed away, I felt I needed a backup plan. CHW has been anything but. My dishwasher broke down and CHW declined to purchase parts of repair it but I still had to pay $85. in addition to the monthly charge. My heating pump went down. I paid the $85. Although we were suffering 0 degree temperatures for a week or two, CHW took a month or more and would only allow a PARTIAL REPAIR. Again, although I paid the $85. service call and all monthly payments, I was required to pay an additional $150. to complete the job! ProMan, the repair company hired by CHW were very polite, professional and completed the job immediately on approval from CHW. CHW was the party that DELAYED the repair. I intend to cancel my home warranty with CHW.

1 month ago

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Verified Customer

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Kent Ingalsbe

I called and a repairman was scheduled for the following day. The service provider was timely, knowledgeable, repaired my washer quickly and gave me information to help avoid the same problem in the future.

1 month ago

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Verified Customer

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Zeeshan Ali Mohammad

Great service by CHW. If your home isn’t new or has an age of 15+ years, it’s always good to take a reliable home warranty rather than spending 100’s of dollars on costly labor for every small/big issue at your home.

1 month ago

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Verified Customer

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VERNA And Marion T CLEMENTS

I liked the prompt response to my claim assigning a technician and receiving almost immediate contact from a technician. Also the technician was excellent and resolved my issues

1 month ago

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Dennis

Excellent I can’t thank Choice Home Warranty for being there when I needed them. My heat pump/air conditioner went out and Choice Home Warranty didn’t hesitate to cover the unit.

1 month ago

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Becky Skarda

I’ve had efficient service from this home warranty. For the price it’s totally worth it!! If it’s plumbing that Can be an issue. I don’t know why unless there is a shortage of them or what but you could have to wait weeks for a plumber:/ otherwise I would have rated 5 stars

1 month ago

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Ron

I found the service to be somewhat unresponsive when I called for help. However, I had a positive experience when they couldn't repair my refrigerator and credited me towards a new one. I did face an issue with scheduling my hot water heater repair, as I wasn't informed that weekend service wasn't available. Overall, my experience was satisfactory.

2 months ago

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Verified Customer

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David

I had an issue with my hot water heater and made an appointment for repairs. I wasn't aware that weekend service wasn't available, which was a bit frustrating, but overall, the process went smoothly. I filled out the claim form online, and they quickly assigned a company to help. Everything was handled well according to the policy.

2 months ago

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Karen

I had a mixed experience with their service. The technician who came was very helpful and polite, which I appreciated. However, while they cover repairs sometimes, it often feels like a struggle to get them approved. My dryer still has issues with the door opening unexpectedly, even after being fixed, which is frustrating. Overall, good service but inconsistent repair coverage.

2 months ago

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Verified Customer

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Agapito Menifee, CA

I found the customer service to be quite satisfactory. They responded promptly and addressed all my questions, even if not all answers were to my liking. I recently used their service for my furnace, and they quickly sent a technician who took great care of the issue. Overall, a positive experience!

2 months ago

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Verified Customer

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Gloria

I've consistently received prompt and professional service. Every time I've called for repairs, they responded quickly and completed the work efficiently, including fixing ceiling fans and air conditioning issues. Their customer service is polite, and I appreciate how timely everything is handled. Highly recommend!

2 months ago

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Verified Customer

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Don Lazard

I had a great experience with customer service. They were prompt and professional, handling my repairs efficiently. When I used my warranty, they sent someone out quickly, and everything was resolved in no time. Overall, I was impressed with the timely response and the courteous staff.

2 months ago

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Verified Customer

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Janet

I had a great experience with Choice Home Warranty. They were efficient in getting repair people to us during a challenging time. When our garbage disposal needed replacing, the process was smooth. Additionally, they quickly sent a repairman for our furnace issues during the cold months. Overall, their service was helpful and timely.

2 months ago

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Verified Customer

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Chris

I had a disappointing experience with Choice Warranty. The technicians they sent were not knowledgeable and far from local, leading me to hire my own. In contrast, I had a positive experience with independent contractors who responded quickly and fixed my washing machine issue with ease. Overall, my experience has been quite mixed.

2 months ago

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Anonymously

I had a fantastic experience with the service! They responded quickly to my inquiries, and the independent contractors arrived the next day to fix my washing machine. They had the necessary part on hand and repaired it immediately. Overall, everything was handled perfectly, leaving me very satisfied with the support I received.

2 months ago

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Verified Customer

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Yichao

I had a great experience with Choice Home Warranty. When my water heater failed, I filled out the claim form online, and they quickly assigned a company to help. Everything went smoothly and according to policy. They also assisted in replacing my garbage disposal without any issues. Highly recommend their service!

2 months ago

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Verified Customer

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Tony

I had a great experience using the online service request system. I received prompt communication from the repair company, and they scheduled an appointment for the very next day. The serviceman was efficient, and the issue was resolved quickly with a timely repair. Overall, I'm very impressed with the service!

2 months ago

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Verified Customer

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Sheryl

I had a great experience with customer service. They quickly understood my needs and sent someone knowledgeable to fix my issues. I also used my warranty recently for various problems in my homes, and they handled everything promptly, keeping me informed throughout the process. Overall, I'm very satisfied with their service!

2 months ago

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Verified Customer

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Madleine

I had a mixed experience with the service. While communication could improve, I was pleased with the prompt response when my furnace broke down. The technician quickly diagnosed the issue and replaced the faulty part, getting everything back in working order. Overall, I'm satisfied with the repair service, despite a couple of minor hiccups.

2 months ago

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Verified Customer

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Annette

I had a great experience with customer support. They were very responsive and helpful when I needed to replace my washing machine and hot water heater. Their assistance made the process much easier, and I truly appreciated their attentiveness.

2 months ago

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Verified Customer

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Ivan

I had a great experience with the service. They were very responsive and addressed my requests quickly. My issues with the garage door and a leak were handled appropriately, and I was satisfied with how they resolved the problems, including a previous issue with the refrigerator's ice maker. Overall, excellent service!

2 months ago

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Verified Customer

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Adeola

I've had mixed experiences with customer service. While they dispatch technicians quickly, the wait times for parts can be frustrating. I've dealt with unreliable technicians before, and I'm currently waiting for my electrical issue to be resolved. Overall, I appreciate their efforts but wish they could improve their supply chain to expedite repairs.

2 months ago

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Verified Customer

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Jasmine

Customer support has been a mixed bag. While I've had some accommodating experiences, there were also instances where my warranty claims were mishandled, leaving me frustrated. However, I appreciate the prompt response when my sink went out. Overall, it's been a blend of good and bad experiences.

2 months ago

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Theresa

I had mixed experiences with the service. The first visit was confusing; the technician wasn’t clear about the microwave needing replacement, which left me disappointed with my options. However, the second visit for my washing machine was excellent. The repairman quickly addressed the issue, and I was very satisfied with the outcome. Overall, one good experience and one that could be improved.

2 months ago

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Jodi

I had a great experience with customer support; they were polite and knowledgeable. I submitted a work order for my air conditioning unit, and the technician arrived promptly the next day. Unlike my previous home warranty, the entire process was quick and efficient, taking less than a week to resolve. Highly satisfied!

2 months ago

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Verified Customer

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Venantius

I had a positive experience with the repair service. The technician was polite, humble, and knowledgeable, completing the job efficiently without expecting anything in return. Although I had a couple of minor issues in the past, overall, I'm satisfied with their service and would recommend them for appliance repairs.

2 months ago

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Anonymously

I've had positive experiences with Choice, receiving quick responses even on weekends. However, I wish for more personal communication when needed. Recently, they promptly addressed an AC issue, and their technician was very helpful. A similar experience occurred with my furnace repair, where the response was also quick and efficient. Overall, a reliable service!

2 months ago

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Verified Customer

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Jennifer

I've always had a positive experience with customer support. They promptly arrange for a technician whenever I need assistance. Recently, I had a clog in my drain, and they sent someone to fix it within a day. Just great customer service overall!

2 months ago

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Verified Customer

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John

I've had ongoing issues with my refrigerator since summer. Despite multiple appointments and a technician's visit, the problems remain unresolved, leading to water damage in my home. Communication has been poor, and I feel let down by the service. I filed a claim, but the lack of follow-through is frustrating.

2 months ago

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Verified Customer

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Jeff

I had a great experience with their service. They were very responsive and exceeded my expectations by sending someone out earlier than promised when my kitchen light fixture needed replacement. I appreciated their quick action, especially after dealing with a washing machine issue that required urgent attention. Overall, very satisfied!

2 months ago

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Jeff

I found the service incredibly easy and efficient. When something broke in my kitchen, I called for assistance, and they promptly came to fix the issue. Overall, it was a great experience with responsive support that made the process smooth.

2 months ago

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William

I had a great experience with the service. They promptly addressed my needs and resolved a toilet issue I had last month. Their quick response and effective solution made the whole process smooth and hassle-free. Highly recommend!

2 months ago

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Jill

I've had mixed experiences with the service. While most interactions were good, the delay in receiving an e-gift card for my broken washing machine was frustrating, forcing me to use a laundromat for weeks. On a positive note, when my heater broke, the warranty company promptly addressed the issue after I had to call my own contractor. Overall, there's room for improvement in communication and response times.

2 months ago

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Michael

I had a great experience with their service. They were very responsive and exceeded my expectations by sending a technician out on New Year's Day to fix my appliance. I also appreciated their quick response when my washing machine was vibrating excessively; they scheduled a visit sooner than expected. Overall, I'm very satisfied!

2 months ago

Choice Home Warranty Reviews