Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

Mathewkutty

I found it challenging to connect with someone in person when I needed assistance, as it's often hard to get a response. However, my last experience was positive; everything went smoothly, and I received timely follow-up the next day. Overall, the service works well when I reach out.

1 week ago

check_circle

Verified Customer

star star star star star_border

Gloria

I had a generally good experience with Choice Home Warranty, though there was one situation that could have been smoother. I faced an issue with my bathroom plumbing, and while there was some back and forth regarding coverage, we eventually resolved it. Overall, my satisfaction has varied, but I appreciate the eventual resolution.

1 week ago

check_circle

Verified Customer

star star star star star_border

Pattie

I had mixed experiences with the service. Initially, they sent someone to fix my garage door, which was great, but the follow-up on my garage door opener issue was disappointing. They replaced it with an inferior product that isn't compatible, and I wasn't offered a replacement or further assistance. Overall, I'm unhappy with the lack of support.

1 week ago

check_circle

Verified Customer

star star star star star_border

Thomas

I had an issue with my air conditioning not working for a couple of weeks. When I reached out, the representative was apologetic but it took too long to find a contractor. Eventually, they assured me that someone would come to assess and fix the equipment. Overall, the response was okay, but the delay was frustrating.

1 week ago

check_circle

Verified Customer

star star star star star_border

Anonymously

I had a great experience with their customer support. They were responsive and resolved my warranty issues quickly, with a contractor on-site within a day or two each time. Overall, I was very satisfied with their service and would recommend them for their efficiency.

1 week ago

check_circle

Verified Customer

star star star star star

Lieutenant

I had a very good experience with customer support. I recently used their service and they are providing me with a new appliance. I'm currently waiting for the check, but overall, the process has been smooth so far.

1 week ago

check_circle

Verified Customer

star star star star star_border

Mindy

I had a decent experience with the service. Although I hadn't used it in a while, when I did, everything was completed satisfactorily. They were very responsive and made an appointment promptly. There was a minor issue with parts, but overall, they handled it well. I would recommend them for their efficiency.

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Tina LeBron Tucson, AZ

I had a frustrating experience with my dishwasher repair. Appointments were scheduled but no one showed up, leaving me in limbo. When I used the warranty, the contractor set a late evening appointment but also failed to arrive. It was disturbing to prepare food thinking they would come, only to be let down. Now I understand the importance of confirming with the contractor.

1 week ago

check_circle

Verified Customer

star star star star star_border

Brad

I had a great experience with the mechanic who was very knowledgeable and effectively resolved my issue. When my air conditioner broke in Florida, I called the company, and they came out the same day. Although they arrived a bit later than expected, everything worked out well in the end. Highly recommend their service!

1 week ago

check_circle

Verified Customer

star star star star star_border

Charles

I had a mixed experience. Initially, I faced some challenges getting the right part, as the service team had to come out multiple times. However, once everything was sorted, the repairs were done satisfactorily. Overall, I'm pleased with the outcome despite the initial hiccups.

1 week ago

check_circle

Verified Customer

star star star star star_border

Joan

I had a mixed experience. Initially, I was frustrated due to receiving incorrect information, which affected my overall satisfaction. However, I recently had a positive encounter when they promptly addressed a garage door issue at my home. Overall, there were ups and downs, but the timely resolution of the garage door repair was a highlight.

1 week ago

check_circle

Verified Customer

star star star star star_border

Anonymously

I've had mostly positive experiences with your services, but I faced issues with my garage door opener and washing machine that left me frustrated. While the online system is easy to use, it lacks clarity on coverage and personal interaction when needed. Overall, the service is good, but more direct communication would enhance the experience.

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Diana

I had mixed experiences with the warranty service. One time, they refused to repair my washer due to a supposed pest issue, despite it being old. The technicians varied in skill; one was good, but others seemed clueless. I struggled with a microwave issue too, where I felt the compensation was inadequate. Overall, the service has been frustrating and inconsistent, leaving me questioning the value of the warranty.

1 week ago

check_circle

Verified Customer

star star star star star_border

Anonymously

I've had to use the warranty a couple of times, and generally, the service has been good. Repairs were handled quickly, but I did face an issue with my washing machine that cost me quite a bit to fix myself. Overall, I'm satisfied with the service, despite a couple of frustrating experiences.

1 week ago

check_circle

Verified Customer

star star star star star_border

Robert

I had a mixed experience with the service. The mechanic was knowledgeable and resolved the issue, but my air conditioner repair took longer than expected. They did manage to fix it the same day, which was a plus. Overall, the service was timely, but communication about the timing could be improved.

1 week ago

check_circle

Verified Customer

star star star star star_border

Michael

I had a great experience with the repair service. Coordination was seamless, and everything was handled flawlessly. My garbage disposal was leaking, and after submitting the paperwork online, the team showed up promptly to fix it. Overall, I'm very satisfied with the service provided!

1 week ago

check_circle

Verified Customer

star star star star star_border

Billy

I’ve had a good experience with the support team. They followed up on my inquiries and addressed my issues, although it took some time to get everything settled. I was pleased with the resolution regarding my dryer and overall, I’m satisfied with the service provided.

1 week ago

check_circle

Verified Customer

star star star star star_border

Brian

I had a great experience with the service. Coordination for repairs was flawless, and when my garbage disposal leaked, the team handled it efficiently. I also had a refrigerator issue that couldn't be fixed, but Choice quickly provided options for a replacement, which was delivered and installed without hassle. Overall, very satisfied!

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Gwendolyn Tork Boynton Beach, FL

I've had a mixed experience with Choice Warranty. While they answered my questions and resolved my pool issue without problems, I was disappointed with the customer service. I was told they don't outsource, yet I often received calls from representatives who struggled with English. Additionally, my friend had a much better experience with her warranty, which adds to my frustration.

1 week ago

check_circle

Verified Customer

star star star star star_border

Anonymously

I had mixed experiences with the service. While they met my needs during one interaction, another issue with my pool motor remained unresolved. Additionally, a broken dishwasher was not fixed despite a technician's visit. Overall, there's room for improvement in addressing customer issues.

1 week ago

check_circle

Verified Customer

star star star star star_border

Paul

I've had a frustrating experience with customer support. They only acknowledged my claim but haven't taken any real action. Communication has been minimal, and I feel like I'm left in the dark. While they were easy to contact, the lack of follow-through is disappointing. I’m still waiting for a proper resolution regarding my broken refrigerator.

1 week ago

check_circle

Verified Customer

star star star star star_border

Angela

I had to wait for help with my urgent issue, but the next day I received a response. Unfortunately, I had to replace my leaking hot water heater, which was a hassle. Overall, the service was okay, but the waiting time could be improved.

1 week ago

check_circle

Verified Customer

star star star star star

Tom

I like a home warranty for my property as it gives me great peace of mind. Choice has been an excellent selection for my home warranty company because of their excellent and quick response to my requests and service calls It's quick and easy to put in my service request on the computer and I love the prompt response

2 weeks ago

check_circle

Verified Customer

star star star star star

John Eastin

The vendor was quickly on top of the matter and dispatched a tech who fixed our dishwasher problem very quickly. They were there within the window of time they provided me. My son said the man was very polite and professional. I would recommend Choice Home Warranty to anyone!

2 weeks ago

check_circle

Verified Customer

star star star star star

Ricardo Cubillas

I'm very satisfied with the service, parts and labor provided by Choice Home Warranty. My AC unit broke down during the last heat wave in SoCal and they replaced the entire AC system. I had to pay for some non-covered services but it was expected and I had no problem with it.

2 weeks ago Edited October 23, 2024

check_circle

Verified Customer

star star star star star_border

Gertrude Steinhauer

First James fixed the fryer knob so it would work while the part came in. Said he would order the part and call me when it should arrive. A week later I call him and he said he is waiting for the part to come in. Another week goes by and I call him and he said it arrived and would call with a time to come out. Later that week I get a notice of two days he would be available. He did come out and fixed my dryer! I cad to call him because he never responded to text messages till the end!

3 weeks ago

check_circle

Verified Customer

star star star star star

Vincent Dsouza

Choice home warranty has a reasonable quality of customer service. They response for claim is quicker than when compared to other warranty companies. The choice home warranty App is very helpful to file the claim and check the status.

3 weeks ago

check_circle

Verified Customer

star star star star star_border

Lucy

The second time I reached out to them made me very happy. The communication was excellent. The appt with the plumber was within the week. The young man that fixed my problem was amazing. It was great paying a set amount. I will definitely renew my contract, although the first time I contacted them with an air conditioner problem did not go well. The second time I contacted them was amazing.

3 weeks ago

check_circle

Verified Customer

star star star star star

Ruthelen Wright

My experience was great! The young man that came to my house and handled my problem with the garage door was pleasant well informed and did not mess around. He got right to it. I wish I had his name so I could give it to you. Thank you for checking.

3 weeks ago

check_circle

Verified Customer

star star star star star

Theresa

I've had a great experience with customer service. Every time I call, I reach a real person who helps me promptly. I recently needed to change my assigned technician, and it was an easy process. After moving into my new home, my air conditioning needed attention, and the team responded quickly and resolved the issue without any concerns. Highly recommend!

1 month ago

check_circle

Verified Customer

star star star star star

Robert

I had a mixed experience with the service. Some repairs went well, but there were issues with the plumbing repair where I felt the technicians pushed for replacements instead of repairs, costing me unnecessarily. Additionally, I faced a frustrating situation with a refrigerator issue that left me out of pocket. Overall, I hope they can improve their assessment process.

1 month ago

check_circle

Verified Customer

star star star star star

Phillip

I had a positive experience with customer service; they were courteous and efficient in scheduling my technician. However, I was disappointed to learn that the water dispenser issue on my refrigerator isn't covered by the warranty, despite the refrigerator being under warranty. On a previous service, they quickly identified and resolved an ice maker issue, so I appreciate their promptness.

1 month ago

check_circle

Verified Customer

star star star star star

Laverne

I've had mixed experiences with the service. They were prompt in addressing my air conditioning issue initially, but there was a frustrating delay on another occasion where the technician didn't show up. Fortunately, the last technician was excellent and resolved the problem quickly. Overall, the service quality varies, but I appreciate the responsiveness when it matters.

1 month ago

check_circle

Verified Customer

star star star star star

Minnie

I had mixed experiences with the service. While I appreciated the quick response to my garbage disposal issue, there were challenges with the warranty process. The first company I contacted was unresponsive and prioritized other customers due to weather delays. Overall, the speed of service was commendable, but the initial hurdles were frustrating.

1 month ago

check_circle

Verified Customer

star star star star star

Jeffery

I had mixed experiences with the home warranty service. While they quickly sent someone for a leaky sink, the ongoing air conditioning issue has been frustrating, with repairs dragging on and more problems arising. Scheduling was also a hassle, as there were multiple reschedules. Overall, their response time is decent, but the quality of repairs needs improvement.

1 month ago

check_circle

Verified Customer

star star star star star

John

Customer service has improved significantly, with quick response times for repairs. However, I've faced issues with claim denials based on incorrect information, leaving me frustrated. While I had fast help for urgent repairs, the inconsistency in coverage is disappointing. Overall, the service is good, but there's room for improvement in communication and claims handling.

1 month ago

check_circle

Verified Customer

star star star star star

Jeffrey

I had a great experience with Choice. They responded quickly to my plumbing issue and sent a professional who fixed my toilet efficiently. He was thorough and courteous, asking if I had any other plumbing problems while he was there. I appreciate their service and am glad I chose them. My recent experience with a water heater was less favorable, as it wasn't covered under warranty, but overall, I trust their service.

1 month ago

check_circle

Verified Customer

star star star star star

Kirsi

I had mixed experiences with customer service. Sometimes it felt challenging to get in touch and find the right answers, but on other occasions, they were quite responsive. I faced an issue with my dishwasher that turned out to be a simple fix, but the initial wait for service was frustrating. Overall, the support was decent, but there's room for improvement.

1 month ago

check_circle

Verified Customer

star star star star star

Deborah

I had mixed experiences with my service calls. The air conditioning repair was frustrating; it took too long to get help, and I had to pay out of pocket for a quick fix. In contrast, the garage door repair was excellent—prompt service and clear communication. Overall, I wouldn't recommend using this service for air conditioning needs but was satisfied with the garage door experience.

1 month ago

check_circle

Verified Customer

star star star star star

Arnetha

I had a mixed experience with service. While my stove repair was quick, my refrigerator repair has been delayed due to parts being on order. However, I was pleased with the air conditioning repair; they replaced just the motor and fan instead of pushing for a costly new unit. Overall, I'm satisfied with the outcomes, but communication on delays could improve.

1 month ago

check_circle

Verified Customer

star star star star star

Brenda

I had mixed experiences with my service calls. The air conditioning issue was frustrating; it took too long to get help and I had to hire my own contractor. However, the garage door repair was excellent—quick service and good communication. The ice maker repair was also timely and efficient. Overall, I wouldn't recommend using certain services due to poor responsiveness.

1 month ago

check_circle

Verified Customer

star star star star star

Lori

Firstly I'd like to thank the company that returned to complete the job that was started July 3rd. Choice was not helpful at all. You guys paid no attention to the fact the job wasn't properly done. The company did. You guys told me I'd have to pay and additional 85.00$ .The company satisfied me. I'm wondering why I'm still allowing your company to go in my checking account. Your company needs to listen more to the customer. I'd love to hear from you!!

1 month ago

check_circle

Verified Customer

star star star star star

Rick

choice had an excellent service company come and take care of my garage door failure, not only was it fixed, it was replaced. The technician was very professional and worked hard to make sure the job was done correctly. I have been a customer for many years and without exception, things have been taken care of an a professional maner. The last issue was a dryer failure. Same service, same positive results. I have no complaints.

1 month ago

check_circle

Verified Customer

star star star star star_border

David

In general the service has been pretty good and the contractors have been competent. The issue that I have is that Choice won't approve replacing failed equipment with something similar. The recirculation pump had a timer but the only one approved to replace it was one without a timer. The only ceiling fan they would approve was builder grade so I ended up buying a better fan. The technician said they would refund me the $75 that Choice would approve. As yet, I have not received the refund. So basically it seems that if something needs to be replaced, Choice will only approve the cheapest option rather than replacing it with something similar to the original equipment.

1 month ago

check_circle

Verified Customer

star star star star star

Georgeann Price

We've had choice home warranty the last 4 years and are extremely pleased with the services they have helped us with. Thank you 😊

8 hours ago

check_circle

Verified Customer

star star star star star

Terrell

Very affordable and easy to communicate with. The quality of service is very good. I highly recommend Choice Home Warranty.

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Julie

Sprinkler head in ceiling burst (cold weather); tech came but couldn't repair. Kitchen faucet repaired promptly. Hot water heater repaired promptly. Refrigerator claim denied; appealed--after 10 years of working properly, defect couldn't have been anything other than normal wear and tear, but appeal denied. I'm unhappy!

1 week ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Alison

We chose Choice Home Warranty because of the reviews online. However, we have been nothing but disappointed with the service. Basically, we need our water heater replaced. Choice has sent 4 plumbers to our house (at $100 per visit), each of whom has said the heater needs replacing. Choice has refused to replace it, even though the plumbers said it could start leaking at any moment and flood our house. Not only that but their customer service canceled appointments without telling us. They also denied claims and didn't let us know, we had to call them and ask why. They don't disclose what the plumber said when they denied the claim, even though the plumbers have said there should not be a way for them to deny it. When we submitted claims, we got emails saying someone will be coming between a certain time but when that time occurred no one showed up and we'd get a call from that company saying that Choice never scheduled a time but submitted a request. Overall, the process has very unpleasant and unhelpful.

1 week ago

check_circle

Verified Customer

star star star star_border star_border

George

Not sure how to rate. They responded quickly, assigned a technician but my washing machine is still not fixed. I filed the claim on 8/20/2024. IT is now 10/23/2024 and still not fixed. I even spent $40.00 on an old washing machine so we could wassh clothes

1 week ago

check_circle

Verified Customer

star star star star_border star_border

Maragret

I had a frustrating experience with the warranty service. Appointments were set but the contractor never showed up, leaving us unprepared and disturbed. Coverage for our appliances was inconsistent, with several claims denied. Overall, the lack of communication and reliability from service providers was disappointing.

1 week ago

Choice Home Warranty Reviews