Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Glenn Lyda Maiden, NC

Customer portal never works. Request service and response back is very slow

2 years ago

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Todd Lake Worth, FL

Very few vendors and not helpful with issue. American home Shied is way better

2 years ago

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Pam

Nothing is covered keep getting denied on claims

2 years ago

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Kathy Whitehall, MI

Claim scheduling and approval very inconvenient

2 years ago

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Tracey McCuan Marietta, GA

Claims are rarely approved. This was a waste of money in my opinion.

2 years ago

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Renee Greensboro, NC

CHW never wants to pay for an item that needs to be replaced

2 years ago

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Dean Los Angeles, CA

It took days to get service tech there was no choice of who to use

2 years ago

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James Marshall, TX

I have had a pending claim for over 6 months and have had no response

2 years ago Edited January 10, 2024

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Virginia Chesapeake Beach, MD

Took too long to get help and 85.00 is too much when we pay monthly

2 years ago Edited January 12, 2024

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John Saint Simons Island, GA

It's too hard to get in touch with anybody there.

3 years ago

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Jerry Pinehurst, TX

When we call to get questions answered, they were no help whatsoever.

3 years ago

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David Johnsrud Apache Junction, AZ

Parts are here but no repairs scheduled in the near future!!!!

3 years ago

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Tom Dickson Plano, TX

Very slow to get the AC and later the heat going.

3 years ago

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Stuart Weston New Port Richey, FL

Poor service customer service lies owes me $75 and never got my money

3 years ago

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Brandee Summerfield West Liberty, IA

No service being provided and many of the agents and a supervisor were awful.

3 years ago

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Rogene Alto, NM

Filed the claim on Nov 1 and didn't get service until November 28

3 years ago

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Cathy Williams Joppa, MD

It has been taking one month and it is still not fix fridge

3 years ago

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Melissa C. Covington, GA

Price is affordable and service/product is subpar. .

3 years ago

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Carrie Plummer New Orleans, LA

Service people sent out, are incompetent

3 years ago

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Susan Hyman Beaumont, TX

Cover very little that breaks or goes wrong

3 years ago

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Micheal K Murphy Spring Branch, TX

3 weeks now with a stopped up toilet and still no repaireman

3 years ago

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Pamela Fernandez El Paso, TX

Because I am not willing to put up with bad customer service.

3 years ago

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Lee Wright Memphis, TN

Repairman took our $65 service fee and never showed up again.

3 years ago

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Virginia Lemaster Louisville, KY

Takes to long to get anything done been without fridge for almost a month

3 years ago

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Damon Sublett Wichita, KS

Terrible coverage. Cheap repairs. Doesn't pay for full replacement if needed.

3 years ago

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Jay Kobus Green Valley, AZ

deceiving methods to avoid payment for repairs etc

3 years ago

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Bill Williams Thorndale, TX

Difficulties in scheduling, no follow-up.

3 years ago

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Stephen Kraft Canton, GA

You refuse to listen to me and the appeal process is only an appeal in name

3 years ago

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Wayne Wong Las Vegas, NV

My electric is out and they scheduled an appointment for me a week later!

3 years ago

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Susan Diaz El Paso, TX

Quick and reliable service technician very knowledgeable and professional

3 years ago

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Venita Keller Saint Louis, MO

Terrible communication, unclear policies. No

3 years ago

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Doris Butler District Heights, MD

Because some of the technicians are shady.

3 years ago

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Natasha Russell Oklahoma City, OK

My experience was horrible every time I needed home repairs

3 years ago

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Michael powell Mesa, AZ

Wouldn't finish the job. Plumber wanted $500 for labor to finish.

3 years ago

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Kerry O Smith Rex, GA

They do not honor their agree when it comes to replacing an appliance (s).

3 years ago

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Debra Richards-Bellis Lyman, SC

Poor coverage to no coverage for legit appliances and poor help

3 years ago

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Christine Grantham Houston, TX

Engineers are very good. But company doesn't like paying out for repairs

3 years ago

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Patricia Grovetown, GA

Disappointed in their inability to resolve issues.

3 years ago

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Gozelski Kay Salisbury, NC

So far, problem not solved. Very unresponsive.

3 years ago

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Harold Decuir San Antonio, TX

Ridiculous reason for denial "customer did not know what caused the problem"

3 years ago

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Deborah Walker Upper Marlboro, MD

Am still waiting for stove fan repair over three weeks

3 years ago

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Lottie Flath Lake City, TN

They caused an issue and then refused to pay For it

3 years ago

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Viki Powell Theodore, AL

Lack of communication of denied services

3 years ago

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Teresa Leavell Ozark, AR

Very slow response in addressing claims! Poor communications!

3 years ago

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Estelle M Savage Holiday, FL

Waiting for choice to put a valve in the back of my refrigerator

3 years ago

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Spencer Kansas City, MO

Doesn't screen contractors for best service

3 years ago

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Darene Street

First incident handled within a week. However, the leaking fridge from early this month is still leaking and not repaired.

3 years ago Edited January 10, 2024

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Trent Roanoke, TX

Lack of communication and timeline to get things fixed.

3 years ago

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Edward Wetherell Bridgewater, VA

Fixed garage door but only covered half of cost.

3 years ago

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Sean Leatherberry Philadelphia, PA

Not one item I have placed a claim on has been fixed

3 years ago

Choice Home Warranty Reviews