Choice Home Warranty: Read 47,871 User Reviews From Real Homeowners

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Kyle Lisa

We are not that satisfied with Choice Home Warranty and their customer service is very poor.

1 year ago Edited June 21, 2024

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Rei Wilson Hollywood, FL

Person was nice but special offer should be offered at six months so you can experience and save for it

2 years ago

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Chuck Kati Buckhannon, WV

Very Poor Service Warranty Not Being Honored Problem Still Not Resolved (We are going on 17 Days Since the Claim was opened) All I get is excuses, no results on my Toilet issue!

2 years ago

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Rafael Orange City, FL

They are horrible they claim to repair this or that but in their contracts they have many exclusions so read the fine print andbe prepared to have incompetent companies come to your home many F rated by BBB

2 years ago

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Lanita Ross Baltimore, MD

This was my first time using the service. It was easy to file claim. So far so good.

2 years ago

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Norman Ortiz El Paso, TX

The gentleman handling my request was cordial & professional. But I have not tried the service just yet?

2 years ago

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Nini New York, NY

Choice home warranty Guarantee worked flawlessly for my budget cost whereas plan repairs.

2 years ago Edited June 22, 2023

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Sally Garcia San Antonio, TX

This is my plan they take long to fix appliances my case my fridge I was without one fir 3 months with my kids all my food went bad they don't reimburse fir food

2 years ago

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Unhappy Customer Long Beach, CA

Unfortunately, this company has a merge with home warranty of America. I was told since February 2022, and since then I’ve had nothing but issues. From a horrible customer service to horrible service technicians.

2 years ago

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Kenneth Britt Waldorf, MD

Great rates. With this changing economy and living on a budget this was the perfect company to choose.

3 years ago

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Gregory Caldwell Rockledge, FL

Customer service experience is always great and handles all my home needs in a timely manner

3 years ago Edited January 17, 2024

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Maria Las Vegas, NV

great customer service! Luke P helped me with getting the most discount from Choice Home Warranty.

3 years ago

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Doug Foerch Vernon Hills, IL

It’s a decent cost vs quality of service. We put in two claims. One was covered well and the other one was only partially covered.

4 years ago Edited December 16, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Brenda Anderson

I had a membership with Choice but was not pleased with their service. My salesman promised me that they covered pre-existing conditions and they do not. I canceled my membership and they kept almost half !!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 16th, 2021

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Katherine Carter Burlington, NC

Daniel had excellent customer service. Answered all my questions and made me feel comfortable

4 years ago

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Chelsea Gangadeen Washington, DC

It appears that a lot is covered, and it is easy to put in a claim. But some things are not clear and end up not being covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 16th, 2021

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Verified Customer

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Sanjay

LAME EXCUSES PLEASE DO NOT WASTE YOUR MONEY

9 months ago Edited July 3, 2025

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William

Very slow service no piece of mind moving forward!!!!

9 months ago

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X

No comment no comment no comment no comment!!!

10 months ago

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Roni

They replace your items with the cheapest ones out there.

10 months ago

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Verified Customer

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Muhammad Qureshi

Customer suffer between bad technician and choice

10 months ago

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Shea Drummond

Claims just get denied. They don't help you.

10 months ago

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Verified Customer

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Rishi

Scam ! Choice Home Warranty is a Big Scam !!

11 months ago

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Verified Customer

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Gerald

has not responded to questions about our dishwasher.

3 months ago

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Joey Raskie

They don’t know the definition of Modification vs replacement of the same part.

6 months ago

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Verified Customer

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Mukesh

Denied 50% of claims, only paid 10% towards replacement appliances.

8 months ago

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Verified Customer

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Judith Fernandes

Gave me 388 for my oven, couldn't fix it. Rip off Company!!!!!

1 year ago Edited January 5, 2026

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Verified Customer

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JANET SCHMIDT

They come up with excuses to not cover anything. Very dishonest company.

1 year ago

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Verified Customer

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Alan

Did not give me a fair market price to replace my refigerator.

1 year ago

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Tushar

Not happy with the first visit to provide the first issue to my appliance

1 year ago

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Shad ISMAIL JERRY WELLS

Bad service don’t recommend to anyone vendors don’t responds

1 year ago

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Verified Customer

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Cecile

AWAITING SINCE DECEMBER FOR AN APPOINTMENT TO DUCTWORK

1 year ago

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Verified Customer

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Mary Lynn Mollner

The service and that they denied my claim.

1 year ago

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Verified Customer

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John

Choice failed to return a call about getting a new AC.

1 year ago

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Verified Customer

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JLS66

Whenever I call them about a problem, they find a way to deny the claim.

1 year ago

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Verified Customer

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Linda Wadsworth

Rates continue to go up but the service does not

1 year ago

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Mario

They refused to Service my sump pump. Awful customer service.

1 year ago

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Verified Customer

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Stanley sandle

no good, you said that you would fix my freezer, but so far I am still waiting?

1 year ago

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Verified Customer

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Jimmy

My service call was not fixed. The professionalism of customer service sucks!

1 year ago

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Verified Customer

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Tony Erskine

Don’t honor policy and make it difficult to file claim.

1 year ago

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Verified Customer

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Ginny

Friendly people, but still have a claim open.

1 year ago

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Verified Customer

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Luis

Horrible I cancelled Terrible service Your vendors are subpar

1 year ago

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Sonya

They find every excuse so they don’t have to fix anything.

1 year ago

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Verified Customer

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Mike

Terrible service did not honor my claim unjustly denied claim

1 year ago

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Verified Customer

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Nisha Saria

Most of the time they will try not to approve the claim

1 year ago

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Verified Customer

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Nizar

Do not trust them read the fine prints.!

1 year ago Edited September 9, 2024

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Verified Customer

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Michael Walker

Lie lie lies i been without air for a month and the still taking my money

1 year ago

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Verified Customer

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Joseph Butler

Filed a claim in. May 2024. Still as of today I have not been made whole

1 year ago

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Verified Customer

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Delores

Choice Home Warranty do not answer the phone when you call with a problem.

1 year ago

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Verified Customer

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P

Not completely satisfied with the terms and coverage

1 year ago

Choice Home Warranty Reviews