Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

star star star star star

Diana Streeter Jacksonville, FL

Technician was knowledgeable and very professional.

4 years ago

star star star star star

LaDonna Anderson Oklahoma City, OK

Great customer service, assistant very helpful.

4 years ago

star star star star star

John L Whitehead Richmond, VA

The service was Professional and showed up on time.

4 years ago

star star star star star_border

stephen ness Riverhead, NY

This time it was much better then the last time I used choice

4 years ago

star star_border star_border star_border star_border

Ginger Robertson Louisville, KY

My furnace went out and I was told I would need to replace it. The tech said you would not cover it. I will NEVER buy your service again😡!!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 5th, 2021

star star star star star

Larry Lane Southaven, MS

CHW has been very responsive to our home system issues

4 years ago

star star star star star

Lois Brown Montgomery, AL

I am satisfied with the service, and customer service

4 years ago

star star star_border star_border star_border

James Lovelady Florence, MS

Second time I had an appointment setup by choice and service man didn’t show up until the next day

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 24th, 2021

star star star star star

Ruben Gonzales Minneapolis, MN

Great job for getting Sears to fix my refrigerator

4 years ago

star star star star star

Rodney Carter Decatur, AL

Timely and on point of issues, well worth the investment.

4 years ago

star star star star star_border

Domenick Disimone Bloomfield, NJ

I called for leaking sink. Response in 2 days and fixed! Tech was a great guy!

4 years ago

star star star star star

Randolph Truitt Yuma, AZ

Their agent was helpful and knowlegable!

4 years ago

star star star star_border star_border

Donn E Fair Oaks, CA

The price for coverage is great. There's a lot of fine print and things not covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

star star star star star

April Holder Gallatin, TN

Easy process starting claim over the phone.

4 years ago

star star star star star

Cedric Charlotte, NC

PERFECT PROFESSIONAL SERVICE IN A TIMELY MANNER

4 years ago

star star star star star

John Cayton Nolensville, TN

They’ve been responsive and covered all claims.

4 years ago

star star star star star

pamela blasie Cape Coral, FL

Quick service professional . Problem fixed .

4 years ago Edited January 10, 2024

star star star star star_border

bryan palmer Fresno, TX

Easy to file a claim. Technician response usually within 24 hours.

4 years ago

star star star star star

Arlene Dauz Silver Spring, MD

Very easy to start a claim. Fast response to request.

4 years ago

star star star star star

Marnie Hoffman St. Petersburg, FL

Always professional and extremely efficient!!

4 years ago

star star star star star

michael michael Scottsdale, AZ

They listened to my problem and made the right decision.

4 years ago

star star star star star

Rosa Coventry, RI

They done good by me so far, very Knowledgeable

4 years ago

star star star star star

Melanie Sanders

fast and easy claim process and great service experts.

4 years ago Edited January 10, 2024

star star star star star

Monique Stephens Miami, FL

Never a problem getting a technician. And fast service.

4 years ago

star star star star star

Helen Jones Columbus, GA

The plumber was on time and did a good job.

4 years ago

star star star star star_border

Susan Preston Irmo, SC

Takes too long to get appointments and too long to get replacement.

4 years ago

star star star star_border star_border

Robert Vaught Las Vegas, NV

I don't like how you denied my pool service request. I am sure I will be changing companies.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jun. 11th, 2021

star star star star star

Sheree Adams CO

Great customer service with speedy service

4 years ago

star star star star star

Yavuz Bayhan Little Rock, AR

Great customer experience. Great offers.

4 years ago

star star star star star

Patti A. Derby, KS

Plumber was excellent efficient fast and friendly

4 years ago

star star star star star_border

Judy Miller Casar, NC

Pretty easy to navigate their website, fairly easy to file a claim

4 years ago

star star star star star

Pat Lunsford Cumming, GA

Excellent service and prompt response to request

4 years ago Edited January 10, 2024

star star star star star_border

Michael Pryor Clarkesville, GA

The price is a value add. Claims can take time to get processed.

4 years ago

star star_border star_border star_border star_border

Curtis White Trussville, AL

I did not like the customer service that I received on the phone. The wait was too long & the person on the phone was rude.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

star star star star star

Minnie Taylor Madison, AL

Timely and professional handling of my claim!

4 years ago

star star star star star_border

Enrique Quiroz Covington, GA

Choice Home Warranty responds immediately to my request for service.

4 years ago Edited September 14, 2021

star star star star star

Clora Harris Flowery Branch, GA

Very Knowledgeable Very professional very courtesy

4 years ago

star star star star star

JOSARY QUINONES Dover, DE

Detailed explanation of what was wrong with the problem

4 years ago

star star star star star

Nancy Gulick St Louis, MO

They r great to work with, esp our broker, David S

4 years ago

star star star star star_border

Betty Liggins Lanham, MD

What I like best about Choice Home Warranty you can make a claim 7 days a week.

4 years ago

star star star star star

Nora Garcia Corpus Christi, TX

Friendly knowledgeable customer service representative

4 years ago

star star_border star_border star_border star_border

B Key Quinlan, TX

Your refusal to cover the last two claims has left a very bad taste in my mouth. Will probably be cancelling in the next few days!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 1st, 2021

star star_border star_border star_border star_border

apple Charlotte, NC

The customer service is good, but what they cover is not so good. If you need to get things fixed then I would recommend another company.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 1st, 2021

star star star star star

Lorenzo

Fast and prompt service so far I am real pleased.

4 years ago Edited April 1, 2024

star star star star star

Candis Hitchcock Denver, CO

Very pleasant and knowledgeable representative.

4 years ago

star star star star star

Joyce Stephens Rio Vista, TX

I was seat up a contractor sooner than i expected

4 years ago

star star star star star

ERIC KUBE Kissimmee, FL

Very attentive to detail, friendly service, on time

4 years ago

star star star star star_border

Jacqueline Whyde Chicago, IL

Good coverage just takes some time to get someone to come out

4 years ago

star star star star star

Carmen Tellado Ruskin, FL

Excelent answer in our claims. Very competent staff.

4 years ago

star star_border star_border star_border star_border

Judith Myrtle Beach, SC

Service people good; reps have not supplied contract as req 3 times. Addl not truthful Re cost of shower head replacement said no cost

4 years ago

Choice Home Warranty Reviews