Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Joe Long Sterling Heights, MI

I like the ease of entering a claim and the quick service

4 years ago

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Barry Boca Raton, FL

Prompt and came as promised. A good company to deal with.

4 years ago Edited January 10, 2024

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renato estrella Kissimmee, FL

prompt response to claims, friendly agents

4 years ago

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Dionne Ebanks Houston, TX

Prompt communication and resolution on broken appliance.

4 years ago

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Ad Winter Park, FL

Great customer service and answered all my questions

4 years ago

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Georgeiana Scott Baton Rouge, LA

Contract on a over the range microwave is not good. Customers should be offer a wholesale price voucher to purchase another one.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 16th, 2021

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Ocean Kochak Austin, TX

The timing and communication can be waaaay better. Quality and customer service was good.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 11th, 2021

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Carl Robinson Queens, NY

The technician seemed to know what he was doing and was very helpfully.

4 years ago Edited January 26, 2023

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Ray Claus Avon, IN

CHW has service assigned quickly, often same day

4 years ago Edited September 14, 2021

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Jennifer Toebbe Cincinnati, OH

I called and they resolved the issue in minutes!!!

4 years ago

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Nelson Prada McKinney, TX

Knowledgeable and explained everything that they were doing

4 years ago

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david wittenmeier Winchester, TN

Promptly responded. And provided great service.

4 years ago

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Nancy Lopez

I don’t appreciate price being raised without advised as to why.

4 years ago Edited May 6, 2024

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SusanC Montgomery, TX

Very easy experience. The tech they sent was wonderful.

4 years ago

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bhupen gandhi Farmington, MI

they take care of the issue friendly cutomer service

4 years ago

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David Urwiler Houston, TX

It appears their goal is to get out of paying for any repairs. The assessments are made after you pay for the service visit.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 4th, 2021

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Catherine Cook Hamburg, NY

Better coverage for less than current home warranty.

4 years ago

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Erin Prindiville Hamtramck, MI

Claim was done quickly and good follow through.

4 years ago

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Jerry W BELL Mesquite, TX

I don't understand why NOTHING is ever covered by you people..... We paid some $2,700 for this warranty and it 's always not covered!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

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George Kuforiji Salem, OR

I liked the immediate response of being setup for repairs

4 years ago

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Kamal chakrabarty New York, NY

Please read all the fine prints or else you will get a warranty that will hardly cover any important items of your household

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage

Feb. 24th, 2021

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lene m Pooler, GA

My first time submitting a claim I was denied. I am now appealing the decision this claim is valid and is covered under my policy.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 24th, 2021

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Veronica Rosales Anna, TX

Very Unsatisfied with the service from choice home warranty they don’t wanna replace The issues that you have they just wanna declined everything

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Feb. 22nd, 2021

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Lawrence kurtzer Taunton, MA

The tech fix my problem. He was super please use him again

4 years ago

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Maggi Cedano Cranston, RI

I will say they work fast approved my claim

4 years ago

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Gary Montgomery, TX

Timely response. Too many loop holes that allow you to deny a claim.

4 years ago

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Camille Coakley FL

Did very well and professional. Quick service.

4 years ago Edited January 10, 2024

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L Fox ,

Great customer service and timely response

4 years ago

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Frances Millington, TN

Very helpful. Pleasant to speak to the lady.

4 years ago

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Jacqueline Rouse ,

Filing a claim was quick & easy. I got constant updates.

4 years ago

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chris tucker ,

Francis C was great! He explained everything very well.

4 years ago

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kay williamson Yanceyville, NC

They are quick with respond time and get a technician fast

4 years ago

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Re W Macomb, MI

Fast and efficient service. They settled my claim within days.

4 years ago

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Carole Sgouris Port Saint Lucie, FL

Easy to call and place a claim Friendly customer service

4 years ago

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Carmen Quezada Phoenix, AZ

Answered all my questions Helpful And informative

4 years ago

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Harris Husted Abilene, TX

Good service on time. Agent knew his stuff

4 years ago

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Karin Marsh Hutchinson, KS

CHW is slow with providing decisions while we are still waiting for an appliance to be repaired.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 9th, 2021

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Joan Branch Davenport, FL

The plumber came promptly and fixed the problem.

4 years ago

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Evelyn Virginia Beach, VA

Choice is good to take your money right away when you cancel the policy Choice give a hard time to refund your money.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 9th, 2021

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Ken Marler Franklin, TN

Horrible. Why have a warranty that does not cover broken and malfunctioning items? I am in the process of cancelling as soon as possible. Horrible

4 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage
We regret losing you as a customer.

Feb. 9th, 2021

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Kendra Dixon Las Vegas, NV

Fast professional help when I needed it thank you

4 years ago

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AL Laine Attleboro, MA

I called in a service call 2 days ago for a plumber to be exact, I am still without water. No one has called to say a thing

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that Quinn Mechanical Contractors has been assigned to your claim and an appointment has been scheduled for Wednesday February 3rd, 2021 between the hours of 11:00 AM and 03:00 PM.

Feb. 2nd, 2021

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Kepha Arcemont Covington, LA

Company uses rust or corrosion to get out of paying for old a/c units even though the technician told me the compressor failed due to old age!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 2nd, 2021

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Santadarshan Sadhu Rockville, MD

Very quick service was provided and addressed the issue.

4 years ago

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Janet Maginot Schererville, IN

Very timely response to requests for service

4 years ago

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maria lilagan Anchorage, AK

Better than last year. Prompt. Efficient.

4 years ago

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SDenice Moyd ,

Rep is knowledgeable and helpful with your concern about service needs

4 years ago

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Daniel Duah

I had a frustrating experience with the service. They seemed reluctant to address my issues, taking an unreasonable amount of time to fix my air conditioning. Despite multiple calls and temporary fixes, the problem persisted. However, I do appreciate their service team for being responsive whenever I reached out.

4 years ago Edited January 10, 2024

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Walter Moote Hyattsville, MD

Very misleading advertising concerning coverage. Example is covering water heater without covering water heater tank, which is the major component

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement . We encourage all of our customers to review their coverage.

Jan. 28th, 2021

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anthony ciervo Bellmore, NY

excellent and prompt service, highly reccomend

4 years ago

Choice Home Warranty Reviews