Choice Home Warranty: Read 52,598 User Reviews From Real Homeowners

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Verified Customer

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Tamara

Friendly and concerned rep, quick to response

6 years ago

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Jim

Disappointed with service tech. I don't think he was totally honest with me.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 15th, 2019

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McGehean

safe & efficient in resolving my problem

6 years ago

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Preeti

Great service by company. Prompt follow up

6 years ago

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Amy deaton

Respond quickly, efficient, professional

7 years ago Edited January 10, 2024

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Sherry

Too long to get a repairman to my house plus they came up with an excuse to deny a claim to repair my ac unit

7 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 16th, 2019

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Verified Customer

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Chichi

Choice Home Warranty is an Affordable home warranty

7 years ago

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Lucille philon

i been without a washer since the 8,8, 19

7 years ago

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JOSEPH OLENIK

had to wait several days before ac tech was available

7 years ago

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Harvey Gordon

They do a very good job in servicing clients.0

7 years ago

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Carolyn Teal

So far I''ve not been impressed by the third party company

7 years ago

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Kunku Kang

Quick response but many restrictions with coverage

7 years ago

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Frances Murchison

They do a good job at proving service fast

7 years ago

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marie

Takes too long for claim to be sent to customer.

7 years ago

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Jabee

They are easy to talk with, and they respond quickly

7 years ago

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Tawana

Excellent service and great affordable prices.

7 years ago

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Roderick Twymon Rhome, TX

Easy way to submit and track your claim.

7 years ago Edited May 9, 2025

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Stephen Frain

Little glitches in their prcoess that i hadn't expected

7 years ago

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janice

my house was built in 1964, everything is preexisisting so nothing is under warenty

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Verified Customer

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Lenor Langan

they send good people to fix your problems

7 years ago

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JT Beaty

Never cover anything, the companies they send are not professional & do not have a great understanding of their trades

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Sep. 5th, 2019

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Patricia Gonzales

Took so long to get my air fixed but when he came he did a great job

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback Patricia.

Sep. 9th, 2019

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Verified Customer

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Lola Sherman

Only my last service was covered, they find reasons not to cover.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback Lola.

Sep. 9th, 2019

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Verified Customer

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Mac

Good Service but takes long time to get technician

7 years ago

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leo

always ans all queastion and vely healfull

7 years ago

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Leticia Adu

responsiveness and attention to my request

7 years ago

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JEFFREY WEISSMAN

Have not had to use them yet, so there is no fair way of ginving them a rating

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 27th, 2019

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Linda Hirtzel

Only covers certain things. Furnace wouldn't start without a part that needed to be fixed. That part wasn't covered.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 29th, 2019

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Gabriel Flowery Branch, GA

The service is good but I had an issue that was not covered and so they didn't come.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 26th, 2019

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Verified Customer

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Diane Peters

They are a reap off, NEVER pay a full claim they fine reasons not to. make sure you read small print and exclusions

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

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Verified Customer

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Darlene Pabis

unable to provide 'needed' repairs in a timely fashion. Did not provide compensation as indicated in emails.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 21st, 2019

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Nancy Wentworth

Fine line on what is covered and response time for approval

7 years ago

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Mitzie

Most repair companies do not want to work with home warranties.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 19th, 2019

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Barry Stone

So far, items that have broken are not covered: Septic pump, instant hot water, tankless water heaters to name a few.

7 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 15th, 2019

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Verified Customer

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AW

looks like it covers most. i have not presented any claims

7 years ago

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Anonymous

Thought it was a good program but it was not what I expected it to be, I had to pay for repairs when they came out.

7 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 1st, 2019

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Verified Customer

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Penny Wiggs

Prolblems always solve Best customer service

7 years ago Edited January 10, 2024

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Kim

I have asked for my information packet twice, still haven't received one thing. I am going to cancel.

8 years ago

Reply from Choice Home Warranty

We appreciate your feedback. Our Consumer Advocate will contact you directly to further assist you.

Sep. 7th, 2018

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Verified Customer

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Patrick malpass

Terrible service and did not come through with what was promised. I am so disappointed that I choose this service.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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John Malone Canton, GA

Haven't used it yet, but coverage, cost appeared better than Sears,2-10

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 15th, 2018

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Verified Customer

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Steve Skinner

customer service, knowledge of sales representative

8 years ago

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Lois Cohrs

Contract contained too many exclusions and limitations. Too many negative reviews

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Verified Customer

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Enoch Michael Mounts Sr. Bessemer, AL

Still waiting on Refrig being fixed 12 days now still not fixed

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly to assist.

Aug. 7th, 2018

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Verified Customer

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Julian Suazo Lake Jackson, TX

have come back to fix repairs they had done previously

9 years ago

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Joon Closter, NJ

Many common problems are not covered and there are often hidden fees (because some damages are only partially coverred)

9 years ago

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Nguyen Jensen Las Vegas, NV

They are very helpful. I recommend everybody use it.

9 years ago

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CM Windham Missouri City, TX

Job well done fromfiling the claim through completion

9 years ago

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Trina Wesley Katy, TX

very helpful and caring, attentive and fast response time

9 years ago

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Len S Waldorf, MD

efficient, did not wait a long time to talk to an agent

9 years ago

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Betty L Shaw Indianapolis, IN

Upset that they don't cover water heaters

9 years ago

Choice Home Warranty Reviews