Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Krissi441 Chicago, IL

Not happy. I was told I could find my own repairman and less than half of the cost for repair was covered. So disappointed. Will be cancelling the warranty

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 5th, 2020

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Thomas Bueno Houston, TX

Still waiting for a call back. We have an emergency but no one has called us back.

6 years ago

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Lawrence Sneed Raleigh, NC

The technician did a good job of making sure my unit was prepared for the summer months.

6 years ago Edited September 14, 2021

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Debjit Mukherjee Mesa, AZ

Standard home warranty repair jobs are taking too long to schedule, and are being left incomplete after technician visits.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

May. 1st, 2020

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Tonja Gaugh Spring, TX

Put in a request on line and the next day my issue got fixed.

6 years ago

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Ruthie L. Pride Memphis, TN

I like the timely service and the quality of repair service.

6 years ago

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Shelly Ballwin, MO

Randy was very professional and identified the plumbing problem right away.

6 years ago

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B Glenn City of Saint Peters, MO

2 years into the 3 year contact, at least 7 claims. I Have been disappointed with the outcome of every single claim. Needless to say I will not be renewing.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 28th, 2020

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Eva Jones and Lewis Howard Milwaukee, WI

The response turn around is excellent and pricing is better than most

6 years ago

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Linda Columbia, TN

I made my claim, Choice had someone coming to my house the next day. I so appreciate that so much!

6 years ago

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Carolyn Caldwell ,

Service arrived early - was very professional - found the problem and fixed it.

6 years ago

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Perry cole Norcross, GA

Very terrible customer service. And takes forever for them to fix your items or appliances. Do not purchase a warranty from this company!!!!!😡😡😡😡

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on our website.

Apr. 27th, 2020

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Jenny Atterbury DeKalb, IL

New customer and pleased with quick service. Received call back about claim very next day.

6 years ago

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Sherie Bregoli Seneca, SC

Quick response. Was able to handle my claim fast. Very friendly staff.

6 years ago

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Dennis Cooley Mesa, AZ

The claim was tended too fast and was done in a timely manner.

6 years ago

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yomary mercado ,

Great experience had it for 3 years. Excellent customer service .

6 years ago

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Alan Totten Augusta, GA

I called Choice Home and within 2 days my problem was resolved! Thank you so much!

6 years ago

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Kimberly Peterkin Wake Forest, NC

The prompt attention to our concerns and courteous representatives.

6 years ago

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n m Pearland, TX

My first experience over the phone was pleasant. Matt was very helpful.

6 years ago

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Robert Meister Okatie, SC

So far Chice Home Warranty has done all I have asked and fixed every thing

6 years ago

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Nary Duran Greer, SC

You guys are a joke. Super disappointed expecting my service to be covered and it end up not covering. Waste of my money paying monthly and for someone to come out!!!!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 7th, 2020

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Kemberly Ragan Thomasville, NC

I've had the same issue again with my A.C. that wasn't covered so we paid out of our pocket. Same thing now, says not covered again even though it was repaired. Done with HCW

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 30th, 2020

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Steven Pounds Wimberley, TX

You people have a LONG way to go in order to claim you provide a positive experience!! You put WAY TOO MUCH of your effort into NOT upholding your end of the deal!

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 30th, 2020

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Linette Whitten Crosby, TX

Usually really good. Not happy with replacing an $800 washer with $400. That’s ridiculous.

6 years ago

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Jeff Las Vegas, NV

Great service and the company who came to do the repairs was great as well.

6 years ago

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Tamara Alexander , TX

Quick and super easy!!! The provider called and was prompt and very polite.

6 years ago

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Robyn Thomas Dayton, OH

They always been very responsive when ever I have needed them. Great company.

6 years ago

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Jeff Hancock Houston, TX

They responded quick and made the diagnosis quick. Happy with their response.

6 years ago

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Marilyn Torres-Sierra Phoenix, AZ

Maurice was an outstanding CSR. Very informative and accommodating.

6 years ago

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Walquis Washington, DC

Great service! Responded very fast and plumber was also excellent.

6 years ago

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Lynn M Paulsen Powell, WY

It was very difficult to understand the Customer Service Agent because of her accent. To replace a sewer line they only will pay $500.00, not very much in my book.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement

Mar. 3rd, 2020

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Amberhayes25 Orange, CA

I really enjoy how fast they get our home needs serviced as needed. Thank you

6 years ago

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Valerie Barnes Capitol Heights, MD

Always fast with great technicians! Definitely reccomend Choice!

6 years ago

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Ricardo Diaz Tucson, AZ

Super fast service ,i get the appointment at next day to fix my ac

6 years ago

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ed schwenk Phoenix, AZ

I love the fact they are very fast to get your claim out and taken care of. They have great prices.

6 years ago Edited September 14, 2021

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the great gamer Millington, TN

I put claim in, and immediately they had booked an technician to come out to reinder services.

6 years ago

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Janet M Khalil Texas City, TX

Speaking to Shauntel kept me from cancelling my account. She was professional and kind.

6 years ago

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Deena Krawczyk Schererville, IN

They addressed by problem and got the right repair person out there promptly.

6 years ago

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Jwvaughn OK

Most cases have been very timely, technicians very knowledgeable and courteous.

6 years ago Edited January 10, 2024

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Dennis DeFrain Phoenix, AZ

Great guy! Took care of the problem right away! So easy to work with!

6 years ago

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Claudia Rogers Arlington, TX

Choice Warranty has always been prompt to help with the problem.

6 years ago

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Tiffany Z Gibbstown, NJ

A technician came out in a timely fashion and fixed the issue we were having.

6 years ago

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Manu Patel Windermere, FL

excellent. ExplIned me all I my questions thoroughly and very professionally.

6 years ago

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nannc Fayetteville, NC

very nice customer service so i just started so no need to call thank god :)

6 years ago

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Antynette Fayetteville, NC

The service is good, however, I’ve never called and found everything covered there was always an exception, always

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 14th, 2020

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Ronald Ellis Johns Island, SC

your representative was knowledgable, courteous and pleasant.

6 years ago

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Joan Seton Tucson, AZ

Good experience, Matt from Warrior was here twice...very knowlegable !

6 years ago

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Jenny Taylor Wichita, KS

Not getting the warranty we paid for. Too many loopholes that the consumer is not aware of. I would save your money or look into another company.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 8th, 2020

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Allen Beaumont, TX

Lightfoot AC technician was very knowledgeable and personable

6 years ago

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Yaw Greenbelt, MD

Choice Home Warranty makes a conscious effort to send qualified service company's most of the time.

6 years ago

Choice Home Warranty Reviews