Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Anna

Every time I have used them, I have been satisfied with their work. The workers they send out are professional, friendly, and know their jobs. They explain to me what the problem is and write up the method by how it was repaired.

3 months ago

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Mike

Choice did a good job finding vendor to do the repair - unfortunately Js heat and air keeps telling me he is waiting for approval. According to Choice you show approved for repair. Now he is not returning calls. Maybe Choice will have to find another vendor to do the repair. We were told we need a new relay and thermostat. Should not be a big deal. That was last Friday last time I spoke with the repair service he said no parts. I made one phone call and found the parts.

3 months ago

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Charlotte

I liked what was presented to me in how the claim process worked and the cost. I recently had to file a claim, and everything went very smoothly!!! I have been with some other home warranty companies that were a nightmare. So happy with Choice Home Warranty!!!

3 months ago

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Harold

I am a realtor and have had clients with other warranty companies. Choice Warranty is by far the best. My issue got immediate attention. The technicians were very knowledgeable and always on time. I highly recommend Choice Warranty. Plus the price for a one year contract is very reasonable.

3 months ago Edited November 8, 2025

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Richard

The Technician from Johnson Builders was vice and polite and did his job in a timely manner. Yes I would recommend Choice Home Warranty. Although it took longer then anticipated to resolve the matter of fixing the water heater then inspected. My first call to them was made on October 6th. and the water heater was not fixed until the 28th of October. Maybe the warranty company and the people they use to fix things could have a better system of getting the matter at hand resolved sooner.

3 months ago

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Adam

I’ve been with Choice Home Warranty for five years and will complete a sixth year because of a free-year promotion. My experience has been mixed—repairs do get handled, but the company consistently looks for the lowest-cost solution. When replacement is required, they instruct technicians to choose the cheapest option available, which has meant lower-quality parts or appliances than what was originally installed. For example, I’ve received a weaker garage door spring, and a very basic built-in microwave replacement. While I appreciate that coverage exists and issues are eventually resolved, it often feels like savings for the company come before long-term quality for the customer.

3 months ago

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Harold

I have been a member of CHW since July 31, 2025. At the start, in September, I had an issue with our. Garage door. A Technician came to our home within a week and the issue was resolved. I submitted another claim for repair of a leak and a drain stoppage. The stoppage was taken care of very quickly, but there seems to be some type of delay for the leak. I was offered a chance to sign a three year contract for almost $2000.00 because I was starting to trust CHW, the service changed for me. It has been a month now and the leak has not been repaired, plus I have a hole in my guest bathroom ceiling that can’t be repaired until the leak is resolved. I missed two physician appointments waiting for the technicians that never came and there’s a lack of communication between the contractor and CHW. I will get an appointment date from CHW via email and another text from the contractor with a totally different date. I have contacted customer service four times concerning this issue and they are just as confused as I am. If it was possible for me to cancel my contract and receive a full refund, I would. Sometimes I regret changing over from American Preferred Home Warranty. The company was expensive, but reliable.

3 months ago Edited November 8, 2025

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Verified Customer

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Joseph

Second plumbing issue within five weeks for same issue. The second plumber spent twice the time to rooter the toilet and so far no repeat of the problem.......test was when we had the family dinner with same folks previously.....no problem this time...

3 months ago

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Pam

Up until the last few contractors I raved about choice to everyone and have even had some coworkers buy plans. But recently and specially the last 3 visits which were 2 different contractors I’ve been greatly disappointed! The last one who was also the 1st of the last 3 was the worst! Rude, not helpful in talking to me about what was actually broke left without resolving issues or confirming that it would be approved for parts to be ordered! I had to contact choice AND him to find out when he would be back! And this was for a heating problem and it was quite cold in the house at night. Also both times didn’t have a receipt for me or didn’t provide one later as he promised ALSO wanted cash!!!

3 months ago

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Verified Customer

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Wanda West

Service was beyond my expectations. The appointment was made quickly after I submitted the claim and the technician was on time and kept in contact with me on when he would arrive. Had to go get a part for my stove and came right back. I highly recommend Choice Home Warranty.

3 months ago

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Ronald Boucher

I had an a/c issue and notified Choice. The service man came out and fixed the problem. He unclogged a drain line and charged $1700 to remove mold that he said wasn’t covered. Three months later I had the same clogged line. The same tech game out. He fixed the problem and indicated that, if it happens again, I should consider replacing the line. (About $300). Three weeks later I had the same clogged line. This time I called my a/c man. He unclogged the line and gave me a one year guarantee and volunteered to check it in six months. All for $200. I would prefer to call myown tech and have Choice cover any major repair.

3 months ago

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Verified Customer

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vincent turchiano

Had many fears (most notably my hvac) when buying my first home. Realtor recommended a home warranty. Chose Choice at random and am happy I did. They have been phenomenal. I’m going on 4 years and will have 2 left on my warranty. After the 6 years are up, I will most likely get another 6 year deal. Worth every penny

3 months ago

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Verified Customer

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robert wardin

A skilled plumber came to my house to fix a clogged kitchen drain. He was very knowledgeable about the issues. Replace a few parts, unclogged the drain and was done in less than 30 minutes. Also, the service call was done within 4 hours of when reported the problem.

3 months ago Edited November 8, 2025

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Verified Customer

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Nancy

My husband had a stroke and he always would fix or know what was wrong with stuff. Since he can’t do anything anymore I thought this was an answer to some of my worries. Sure enough my oven quit working! The appliance repair guys were super nice and fixed it quickly!

3 months ago

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Verified Customer

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Geralyn

Its an awesome company they do all the work for you you don't have to find your own contractor to come and look at whatever you have wrong you just wait for email they set up the appointment you pay your service fee and that's it

3 months ago

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Verified Customer

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Catherine

I'm so happy with Choice Home Warranty! I've had to use it twice in the last few months and I couldn't be more satisfied!! Reasonable response time, Nothing more than $100 service fee!! I highly appreciate this home warranty!!

3 months ago

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Verified Customer

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Jolie

It's not the contractor per se; its more so of the process to get a repair completed (shouldn't take several weeks for a simple repair due to the requirement for multiple requests and multiple charges). I do not like the fact that when there is an issue, it takes multiple contractors to resolve. Why not assign to a contractor and have them complete the job from start to finish and include it as one. For example, contractor took a look at what the issue was ($75); input the request for service (assigned to a NEW contractor) who kept putting me off for several weeks and felt that coming at 8PM was okay with me with young children in the home. I called you all to say that it was unacceptable and to please assign to original contractor, who was able to take care of within a few days (another $75). Why does it take two different contractors to do something that could have been taken care of within days of the initial call? Alot of time was wasted and my tenant still has a hole in their ceiling from the water damage. I chose to not input another request in for the repair, in order to avoid the $75 deductible when it is related to the original issue.

3 months ago

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Verified Customer

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Faye

My refrigerator was not repairable so Choice will send an e-gift certificate for replacement of fridge. Service was fast/very pleased with that. Choice told me the e-gift would take up to THIRTY days to receive. It’s been almost two weeks so I have to be without a fridge for two more weeks. I called the company at least twice and was told they cannot expedite claim.

3 months ago

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Tiffany

Awesome job refrigerator people great. Very happy impressed

5 days ago

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Paul

I is an easy process and they respond to questions quickly.

5 days ago

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Helena Robles

Since I have the warranty it made sense to use choice. Glad I did.

5 days ago

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Bosley's Rental Property

Great job keep up the good work. I have water now. Thank you.

5 days ago Edited February 6, 2026

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Verified Customer

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Allan

Easy to set an appointment. Service was completed as promised.

5 days ago

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Lynn

Totally by mistake. You say that you cover everything, but in reality you don't cover anything. You have a loop hole that gets you out of paying for most things Disgusting!

5 days ago

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Verified Customer

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Linda

They are very competent and timely. I have had a good experience with them

5 days ago

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Raj

Found responsive for handling my two claims in last two years

5 days ago

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Janet

Choice Home Warranty has great reviews and that's what I go by.

5 days ago

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Nate

Easy to request service and it saves money on any repair that is needed

5 days ago

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Verified Customer

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Alice

Plumber was on time, thorough and polite. What more could a person ask for.

5 days ago

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Verified Customer

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Lawrence

The plumbing company they sent out found and fixed the problem.

6 days ago

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Doreen

they declined to fix a mini split a/c unit stating it was a power surge. The tech said it wasn't, it was normal age. had no power outage for this decision to made

6 days ago

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Cindy Davis

Because they do good work and are very good at what they do

6 days ago

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Dorethia

I have been with Choice for decades but the customer service has deteriorated. I cannot refer my friends to Choice

6 days ago

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Verified Customer

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Barry

Choice Home Warranty was highly rated. I’m happy with my choice so far.

6 days ago

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Laurie

It was time to take home warranties serious so I searched for one and found Choice Home Warranty.

6 days ago

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Verified Customer

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Kay

They reply quick and take care of your problem immediately no waiting !

6 days ago

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Verified Customer

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Patricia

It’s been a very good experience so far. Everything done quickly and well.

6 days ago

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Ramona Rodriguez

It took to long for washer to be repaired. The claim was placed on 1/12 and it wasn't until 2/3 when it was fixed.

6 days ago

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Verified Customer

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Frank

Great service, responsive techicians, earned value having CHW.

6 days ago

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Chiquetta

Ease of use, and quick response, kept me aware of time to complete the task.

6 days ago

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Denise

The quality of providers seems to have increased this year so keep improving selection

6 days ago

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Valarie

Reliable company and always send top notch service tech. Highly recommended!!

6 days ago

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Tonya EVANS

Choice Home Warranty works with me when I need to use them for a claim.

6 days ago

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Tonya Avery

Wonderful , straight to the point and didn’t overcharge me

6 days ago

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Terry Montgomery

I was impressed with your service and the technician. Thank you

6 days ago

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Helion Acosta

CHW took care of my water heater issue, fast and efficiently.

6 days ago

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Christopher Pennington

Great value for the price! The service was fast and professional!

6 days ago

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Denise Jensen

My daughter has had good experiences with CHW and she recommended Choice.

6 days ago

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John Fitzgerald

I called in 3 times for my refrigerator to find out why it was not covered and never received a call back or explanation.wasn’t covered and called i

6 days ago

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Verified Customer

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Paul DiMercurio

So far so good. The last man that came to fix my washing machine did a great job.

6 days ago

Choice Home Warranty Reviews