Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Jay Budd, Illinois

There were a few times I requested a certain company. They lady said she did it, but did not. When customer request someone specifically it should be honored esp if the tec is on board.

1 month ago

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Verified Customer

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Kelly Socastee, South Carolina

I have had the need to use them a couple times and have been very pleased with their timeliness and coverage. I think they are great.

1 month ago

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Verified Customer

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Anne Sandler Valley Springs, California

The assignment was made promptly, the technician came as promised, he was very competent, toilets are now flushing properly.

1 month ago

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Verified Customer

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Lisa Jordan McCormick, South Carolina

Trey D. one of your contractors, took my service fee, disassembled your kitchen faucet, and never returned to complete the repair. he said you all approved him to do the plumbing and electrical work. I gave hime $200 via cash app and said he will return the next day and didn't. That's frustrating and would make anyone question the value of Choice Home Warranty.

1 month ago

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Verified Customer

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Ken Rams Jacksonville, Florida

Choice warranty is easy to deal with. The technicians they have lined up are very knowledgeable and make all the effort to get the job done.

1 month ago

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Verified Customer

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John Mahon Stafford, Virginia

The technician provided quick efficient service; the technician identified the problem and replaced the part in less than a half hour.

1 month ago

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Verified Customer

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Jo Ann Wagner Sherwood, Arkansas

Best prices for the coverage I needed. I have had great support when I’ve had an issue. Service has been great and staff are very helpful .

1 month ago

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Verified Customer

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Rosanna Minter San Francisco, California

I wanted to have the repair insurance so to speak for my imp appliances and so far we’ve used them twice and each time the results were very goodI

1 month ago

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Verified Customer

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Malaya Gamble Baltimore, Maryland

No follow through on service. Been waiting for a response on replacement of my AC since May. Back and forth between them and the now second contractor they set us up with, who is avoiding calls regarding missing information (Troy from Comfort Heating and Cooling)

1 month ago

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Verified Customer

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Robert and Cindi Trujillo San Diego, California

Your review process is horrible especially when you deny a request. Then on top of it the customer has to pay a service fee. The service fee should be refunded by choice if choice denies the request based off ff of the statement the company writes to the adjudicator who makes the decision. The unfortunate part is that both your companies that you CHOICE finds and the adjudicator has are in cohuts and usually strike down or accept the darn decision. Your processes are horrible

1 month ago

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Sandra Lecanto, Florida

Angelo came out and found the issue very quickly. Only problem was the parts store was closed. I now have to wait till Monday to get my a/c back. Do you know what it feels like to be 90 in my house

2 weeks ago

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Charles Bird San Diego, California

This is about the 4th solicited review by Choice Home Warranty. This company should be avoided. They are very slow to line up needed technician's ( took 48 hours on the last claim), their contractors DON’t like working for Choice Home Warranty as they are not properly paid and routinely bad mouth CHW. The coverage is not good. A routine hot water heater replacement cost me $1150. Even with exclusions listed on their contract it should not have cost me so much. A complaint has been filed with the state department of insurance after a unsuccessful call to the CHW case manager. I would definitely avoid them and instead put money aside in an account for home repair issues.

3 weeks ago

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Jane Ford Denver, Colorado

They sent out service repair people that were not qualified to do the work. I have had to call someone else in to my home to correct the mistakes that were made and of course, had to pay them on top of the fee I had already paid to Choice. They advertise that they will take care of repairs in a short period of time and they indicate the repair will be totally covered. I had to replace my refrigerator that cost $2500.00. It took forever to get approval to buy another one. With all the hassle involved, I received a check for $300.00. There are other times I went through this same process and ended up with a very small check. I would not recommend this company. Their advertising is false.

3 weeks ago

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Debra Winter Pomona, California

I recently had to use Choice when my tenants moved out. There were a number of items that had been neglected. choice warranty has been responsive so far. I still have a few outstanding issues so I can’t give them 5 stars yet. Definitely better than a few other companies that I’ve used in the past.

3 weeks ago

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Lisa Polk Millersville, Maryland

The custom and service was absolutely amazing. All my questions were answered, and I received one free month applied to my coverage today. The agent was very helpful in helping me establish a plan. Thank you Choice Home

3 weeks ago

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Steve Gordon Charlotte, North Carolina

Customer service was great. Very helpful. They keep us informed of when the technician would be here and what time. The technician was a Great guy. Very nice and helpful and he fixed our problem with the refrigerator.

3 weeks ago

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Robert Kelley Cumming, Georgia

It's great to have prepaid protection at a reasonable cost. It's also nice to not have to locate a contractor to fix problems as they come up. My biggest complaint is that sometimes the repair appointments that are schedule can be more than a week out.

3 weeks ago

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Antonia Muñoz Pharr, Texas

I am a blessed to know that I talk to a young man named Anthony Acosta, And he provide me for the all the information that I need about the company. I was very pleased for this young man thank you, Antony.

4 weeks ago

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Chandler Crawford Lee, Massachusetts

Brandon was amazing! Kind, thoughtful, patiently read through everything. I am sure my blood pressure is lover now that I have signed up with Choice Home Warranty. THANK YOU!!

4 weeks ago

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Verified Customer

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Reggie Wolfe San Antonio, Texas

Choice has always been efficient with handling the claim and their service providers are reliable and perform repairs professionally and Ensure the work is done right.

2 months ago

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Verified Customer

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Cathy Barnes Lubbock, Texas

I was thinking I would be able to get assistance with different issues that arise in my home! However CHW takes to long to get back with me must of the time and I end up going on nextdoor app and finding a person who cab get to me right away!

2 months ago

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Verified Customer

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Linda Diller Chicago, Illinois

I had a leaking water heater that needed to be replaced. From the first call to the order of parts and it took a week .The plumbing company that called was clean and quick .

2 months ago

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Verified Customer

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Wesley Castagno Lecanto, Florida

We got Chice Home Warranty. Approximately two months later, our washing machine went on the fritz. I called Choice and within two days our washing machine was fixed.

2 months ago

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Verified Customer

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YumaMel Yuma, Arizona

I prefer to with spend my money with companies that always have human a person to talk to . I prefer to do spend my money with companies that answere my call. I prefer to spend my money with companies that are proactive in the customers problem.

2 months ago

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Mike Arzu Sr. Ashburn, Virginia

Not enough H Vac contractors in the high desert I had to wait 3 weeks for my central air system to be fixed because I had to wait for the company you provided gave me an appointment dated July 28, 2026; my cooling system went down July 5, 2026. Platinum Repair who is located in Los Angles to come to the city of Barstow in the High desert, during those days' temperatures were above 100 degrees.

1 month ago

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Julie College Station, Texas

Technician was professional, experienced, efficient, and very thorough. He explained what was wrong with my air conditioning system and what he did to repair it. He was excellent and I was very impressed with his service. Thank you.

1 month ago

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Maria R Ramirez San Antonio, Texas

Sometimes the company you contract with can be rude. I called the main company doing the work because of a invoice they sent with a different amount than the one is should be paying. When I quested it the telephone rep got facetious with me to point if being rude. Not customer service oriented at all and a bad representative of your companies choice in contractors.

1 month ago

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Terri Crawford Columbus, Ohio

I've been with choice for about 8 yrs, I also have my dad's home on choice & several friends. Only have had a few small issues, Customer Service would get me to who I needed to speak with to fix my concerns!! I will stay with this company as long as they continue their Great Service!! Thanks Choice

1 month ago

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Mathen Mathew Houston, Texas

Quick response to AC repair with qualified and competent repair technician. Evaporator fan motor repair authorized for replacement with a good after market motor. However, Choice made me pay $325 in labor costs for minimal wiring modification for the motor installation. I asked the company how much the labor would cost if I was paying the bill myself and they said about $350 in labor and about $500 for the motor. So Choice essentially paid for the after market motor and I had to pay for 93% of the labor. Does that does sound like a peace of mind Warranty repair to you?

1 month ago

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Shirley Itson Bonita Springs, Florida

I was very happy with the tech that come out he is his job he didn't try to pressure me into buying anything didn't try to tell me something was wrong with it if it wasn't he told me exactly what it was and he fixed it and cleaned up and he left and it was a good day

1 month ago

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Rama Toulon Canyon Lake, Texas

Overall it is quite easy to file a claim. The speed of the contractor varies though and sometimes that can be the difference between satisfaction to frustration, especially when you are the one responsible for conducting your own dry out services which can get quite expensive in both paying an outside source and the electric bill when it comes due.

1 month ago

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Brandi Mora [Richard Bryan ES] Las Vegas, Nevada

I'm writing this as a review of initial sign-up for a policy. I can't speak to service, and fingers crossed, I never have to use them. BUT the customer service was great. They walked me through different options to save money by paying for 3 years in advance and how to get reimbursed if I changed my mind before the 3 years are up.

1 month ago

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Theresa Jones Phoenix, Arizona

American Home Pros were great. Chase was very professional and helpful. He explained what happened and how he was going to fix it. He was very, very good! I understood what he said and trusted him . This was a "great" experience for me. Thank you, Theresa Jones

1 month ago

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Pete Cheney Lenoir City, Tennessee

They came out exactly when they said they would and Andrew was fantastic. Didn’t have the part the day it was needed so they got it in as fast as they could. Called us and said they had the part and they came the next morning and put it in and everything’s great.

1 month ago

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Barb Fulton Buena Vista, Colorado

This warranty gives me a little extra peace of mind that if I have any problems with the covered systems, I won't have a huge bill to repair or replace it. I've used it twice over the last three years, and both times it's been a great experience. The claims are easy to enter and the service technicians have been great.

1 month ago

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Lucinda Baylor Aurora, Colorado

I was so surprised being a first time I ever submitted for a claim. AI was very good to deal with and I could not believe the response time from the Tech. My appointment is in less than 14 hours. Would love another survey after the Tech comes to my house so you can know how his company did.

1 month ago

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Edythe Norfolk, Virginia

The Technician was great. Had the best personality and explained everything. On time, called to say he was on his way. Great choice in choosing this company. Explained the next step and said he would get back with me once he hear from Choice. Thanks.

1 month ago

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Craig and Cindy Raab Medford, Oregon

Greg Thank you for coming out and fixing our water leak. We truly appreciate your professionalism, hard work, and attention to detail. It’s such a relief to have everything back in working order. We’re grateful for your excellent service and will gladly recommend you to anyone in need of a great plumber. Thank you again!

1 month ago

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Valerie Johnson New York, New York

I’m new to this home warranty service but the representative on the phone was very pleasant and provided a promo that made giving Choice worth a try. I will appreciate the peace of mind knowing that I won’t have to depend on or bother family or friends if something goes wrong. I’m gonna be optimistic.

1 month ago

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Toni Petrocelli Toms River, New Jersey

I asked for a service call because there was water on the floor near it but when you he LG service man name was Dennis he throughly looked at ever and could not find water dripping out he to watch it and to call him directly if I see any water on the floor

1 month ago

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Caroline L Wylie, Texas

Tech was polite, respectful, and had a great sense of humour. He also had some tips and advice to keep my dryer running longer. Much appreciated! Choice has raised their prices so much though, we will be going with another company.

1 month ago

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paula m bryant Germantown, Maryland

They sent a AC company out that was over priced and they knew the amount that they wasn't paying was the price and knew they wasn't gonna pay instead of me recommending my own AC unit for the price that they approve to pay and he is licensed and they wouldn't accept him the service is horrible..

1 month ago

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Dawn Pt Orange, Florida

I have only had one issue with Choice Home Warranty, I had the compressor for my R22 AC unit go bad , and choice home warranty would only replace the condenser as the R22 was no longer available, I had to upgrade to the current R32, The air handler was not covered because it was not " broken " , however it would also not work with the R32 Condenser either. The AC Unit needs both parts to work , unfortunately they cared very little that the AC didn't work. So they are good for somethings but not for a failing system that includes two components for it to work.

1 month ago

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DamonDeleon Philadelphia, Pennsylvania

Well why does it take so long for the credit to hit my acct.Your technician 86ed my washer.He said It would be too much work to fix it.Ok I said I totally understand,but why should it take a month to pay the claim,you’re always on time when you take my payment and I need the same consideration.Going to the laundromat is not an ideal way to spend my day.

1 month ago

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Kurt Frohlich Reno, Nevada

Making the request for service, in this case an electrician, was easy. We got a contractor assigned within a few hours, and were kept informed all along the way via emails from Choice. Contractor showed up on a little early, was finished in 20 minutes.

1 month ago

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Tina Waters Pine Hills, Florida

The customer service was great. I was treated with respect and kindness. My problem was resolved within that day and was given advise on how to avoid the problem in the future. Thank you for caring about my problem with a smile.

1 month ago

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Al Rullman Washington, District of Columbia

Fast and easy. Filed claim, two days later had appointment to come service. On time for service within an hour of service had an answer to replace appliance. Last warranty company we had took 6 months to decide on plan of action. Very happy with choice

1 month ago

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Vicki Johnson Dallas, Texas

When I made the appointment a service provider picked up the order within a hour and had me scheduled for the following day. The Technician arrived early and was courteous, located the issue and kept me informed throughout the process. The automated information is great to let you know what is happening every step of the way.

1 month ago

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Laura Yates Raleigh, North Carolina

I've overall been very happy with Choice Home Warranty. I had one claim regarding my furnace in February and the customer service was not good. But the provider was good and the work got done. Since then, I've had to make several other claims. All handled super fast and by very good providers. Definitely recommend!

1 month ago

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Noli C Orlando, Florida

Easy website. The AC company assigned has been responsive. They had to come twice to fully diagnose the leaking AC due to weather constraints. They have submitted the report to CHW and we are waiting for their authorization to proceed with the work.

1 month ago

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