Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Carrie King Robertson Upper Marlboro, Maryland

We have been happy with the survey until recently. When issues have arised with the heat pump and hot water tank, it seems like you do not want to pay. You either keep delaying the appointments until we just cancel it and replace the item ourselves or you find some issue and state that we did not maintain the unit, even though we had a company come to maintain the unit. Very dissappointed lately in the service,

1 month ago

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Kim Krieger Whites Creek, Tennessee

The ease of reporting and scheduling was awesome. As was the technician. My only criticism was time from reporting to appointment. If this had been a major problem we would have been in trouble.

1 month ago

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Debra Dunson Pomona, California

Choice Home Warranty (CHW) asked me for a review. So, here it is. In my opinion, CHW has denied covering a claim too many times. It doesn’t make sense to me to pay hundreds of dollars for the warranty per year, pay the $75 service appointment fee, then have to pay hundreds of dollars for the repair because CHW would not cover it. They use erroneous reasons not to cover claims. One recent example is, “It’s not due to normal wear and tear”. I don’t know how else a drain pipe under my 40+ year old house would get a crack in it. I certainly (as a disabled senior) did not crawl under my house and break it. So, I had to pay the $75 service fee for them to tell me I had to pay the plumber myself. Another example is an appliance was too expensive to repair (apparently) and CHW said it needed to be replaced instead. However, they did not replace it. They gave me “cash in lieu” and told me I had to replace it myself. However, the cash in lieu was about 1/4 of the actual cost of replacing the appliance. Again, why am I paying for a warranty when I can take that money, plus the $75 service fee, and put it towards replacing the appliance and save money in the process. When my warranty with CHW expires, I will not be renewing it and will just set that money aside to pay for the repairs/replacements myself. And save $75 (and a lot of headaches) in the process.

1 month ago

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Charles Ashwaubenon, Wisconsin

The technician arrived five minutes before the scheduled time. He explained thoroughly what was wrong. He was able to fix the issue in less than an hour. I would highly recommend him.

1 month ago

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Linda A Liljedahl Baton Rouge, Louisiana

I appreciated its price and value for most claims. However, when disagreement arose, I disliked its lack of communication, rationale and final adamant decisions. Also, while I approved of most of the independent contractors, the poorly ones were really lousy!

1 month ago

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Don Harris Hawthorne, California

The service tech arrived as promised and opened the stoppage. However he discovered more problems and gave me an estimate for $7500. Now I’m asking you to please review my policy to see if any of this is covered. I’m a 75 yr old senior living in a fixed income and can’t afford it but it really needs to be done. Thank you. Don H.

1 month ago

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Andria I. Surprise, Arizona

Choice is amazing, they have saved me thousands of dollars over the past 10 years. I've had them for multiple homes now. I always renew, and will always use them over other compnaies!

1 month ago

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gilley1970 jeffnpw1 Greenwood Village, Colorado

Doesn't seem to be a lot of flexibility with reimbursement claims when the home owner get the problem fixed. with out going through the proper channels. I know there have to be policies, just thinking a bit more consideration would be great.

1 month ago

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M Holliman McDonough, Georgia

Tony was very professional. He fixed the problem quickly and effortlessly . I appreciate Temp Catchers came out so quickly after speaking to me and following up afterwards. I would definitely use them again.

1 month ago

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Marie Damaska Phoenix, Arizona

I have had service from Choice Home Warranty. If you dont receive great service you can let Choice know and they will make it right. Thats what makes Choice so worth it. They always have your back!

1 month ago

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Suzanne Nielson Boise, Idaho

We were so pleased at how quickly Choice Home Warranty responded to our request for service. Our service provider was able to arrive in less than 22 hours, was friendly, personable, and well qualified. Great service.

1 month ago

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Ricky Dunbar Houston, Texas

I like Choice Home Warranty because they are professional. They are fast with appointments and they always keep you informed. I will recommend them to everybody. You will not be disappointed

1 month ago

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Ginny Planck Fagan Phoenix, Arizona

The installers, Ramee and Jager, were punctual, professional, efficient, informative, and easy to work with. The job was estimated to be 6 to 8 hours and they were done in 4! And it was done right!!!

1 month ago

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Robert Nagy Loxley, Alabama

Whoever initially reviews the4 claims do not do their due diligence when reviewing claims. They are denied because whoever reviews the request does not read the entire claim. When calling and finally getting an individual they advise that a review would be done after rebutting the disapproval then getting a response that is nonsensical. I have no alternative but to continue to use this company because I paid until 2029. That was a mistake.

1 month ago

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sylvia ostolaza Novato, California

I just signed up and this was my initial claim. First experience was great. Technician on time, appeared to be knowledgeable and professional. Fixed on first visit is always a relief

1 month ago

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April Samosky Vernon, Wisconsin

The messaging to me about my service was so delayed. I didn’t even get a notice a tech was assigned until I saw the temporary hold voided on my card which prompted me to go onto my account and see the appointment. Then had the tech not personally texted me I wouldn’t have known his timing at all. The email saying your tech is on the way happened after he left.

1 month ago

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David Trowbridge Nashville, Tennessee

I have only filed one claim. They found their approved service company and sent out an AC technician. Within 5 minutes he found the problem. t was a broken wire. After the wire was reattached the system came on right away. So far, I am pleased with the service the warranty covered.

1 month ago

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Carlos Mercado Chicago, Illinois

The two different contractors were excellent. My issue is that two different contractors have told me what the issue is and both times the claim was denied for what is actually needed. It’s a covered component but Choice Warranty wants them to “try” other repairs before approving what is actually needed. It has cost me two separate services charges and possibly a third if this repair attempt doesn’t work out. I paid my money up front for coverage. Choice Warranty should replace the part recommended and needed according to their contractors.

1 month ago

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Camille Ortiz Ashburn, Virginia

Putting in claim was easy. Service tech analyzed issue with washer CT and submitted his report. I received an email the next day stating I was eligible for a replacement. Highly recommend

1 month ago

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Barbara Jefferson New Orleans, Louisiana

The technician came within the time frame and was very professional. He explained the problem and stated that the garbage disposal needed to be replaced. The technician purchased the new disposal and installed it in a timely manner.

1 month ago

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Verified Customer

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Esther

There is absolutely no communication between the warranty company, the maintenance company and the customer. You are left to figure out the next steps on your own. We had the first maintenance guy come in in February, they supposedly fired him, sent another guy 2 weeks later to do the same thing the first guy confirmed was the problem and it is now April and we are still waiting for someone to finish the job that was approved to be fixed and finished in February. I have been without a working bathroom for 3 months now. Worst company experience I’ve ever had to deal with!! I do not recommend!!

3 months ago

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Verified Customer

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Kelly

I didn't have much information on choosing a Home Warranty Company. Choice has limited companies in my area to work with. First company came and gave a quote for a new HVAC unit, out of pocket just over $4,200 out of pocket, In less then 12 hours Choice would not provide them with the equipment and were looking for a new company. New company came and gave another estimate. $6,700 out of pocket with Choice providing the equipment AND I had to appeal because for the second approval, they wanted work done that they didn't feel needed to be done with the first estimate. We had the second comapny do the work and were happy with the company, but for the frustration and an extra $2,500, we could have had the work done on our own for about the same. Everyone gives different answers for every question you have, service fee was $75 when I joined and never told of an increase, $100 now. Case Manager was the only one worth working with, but for the costs, We would have been better with a home warranty.

3 months ago Edited April 13, 2026

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Verified Customer

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Peter

I’m NOT satisfied with this warranty. I have a refrigerator ice maker that has an air leak that constantly melts my ice and then freezes up my ice maker. Drives everyone crazy! This has been going on for a good while now and Choice Warranty will NOT fix the problem!! Do you people forget that your best advertising are your customers? I’m going to cancel this policy because of this issue! I am upset because I need a refrigerator that works properly! I do not recommend Choice Warranty!

3 months ago

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Verified Customer

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Daniel

Competent reliable help when it was needed. Technician was experienced in the inner workings of everything involved with my issue. The right person at the right time.

3 months ago

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Verified Customer

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Larry

Submitting a claim was seamless. The service company they contracted with knew what had to be done to correct the issue and repairs were done as promised.

3 months ago

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Verified Customer

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Daniel

The people came out to do repairs on my garage door opener and door and said I need work on my springs and other stuff but said I wasn’t covered by my coverage does cover these repairs. Also a sears technician came out to work on my mini split in the garage and said he doesn’t work on those and then charged me $75 to tell me I needed to replace my filter on n my HVAC system.

3 months ago

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Verified Customer

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James

Excellent service. I did not leave a review last time because my reply was too short, so I added, but was told it was still too short - so I gave up!

3 months ago

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Verified Customer

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Ed

Choice created a problem by sending two different contractors to fix our dishwasher and wouldn’t help in solving the problem. They left us hanging out there to resolve the issues created by sending two different contractors. Then basically saying they didn’t know how it happened.

3 months ago

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Verified Customer

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Danielolga

Quick service, didn’t have to wait to long for someone to come check out our dishwasher, service company they sent was very knowledgeable and quick to repair problem.

3 months ago

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Verified Customer

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Bruce

Read the fine print! It is not a “warranty “ if you must pay a percentage of the product and the installation cost. That isn’t even insurance. You want me to pay over $1700 to fix my A/C. That is not doable in my world.

3 months ago

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Verified Customer

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Jack

The warranty was bought by the seller of our home. We have peace of mind knowing if something goes wrong the warranty will help pay as well as find a good repairman.

3 months ago

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Verified Customer

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Linnea and Jason T. Pett

If I could go into the negative range, I would push those stars. I bought a six year VIP insurance policy. Began to have trouble with my AC unit in the upper floor sometime ago and didn’t get a very quick response to someone coming out. When that company sent someone out at Choice’s instruction , the verdict was that it needed a leak test. If it hadn’t been been for myself and my son both calling numerous times I’m not sure we would’ve even gotten the test. Now that it has been done and the unit is not fixable, we are being told that Choice has to order a new machine, but that Choice is not paying promptly for units to be sent out to those who need them. Ones ordered last fall still have not been fought by Choice and sent so that they can be installed. Obviously, I am not happy. If I’m amazed at anything, it’s that company that had such a good writing has gone downhill so quickly.

3 months ago

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Verified Customer

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john hill

I would like a follow-up call. Our refrigerator “cooling drawer” is still FREEZING our foods. We had a technician come to the house and he thought it was just a “setting problem”. We continue to be frustrated with the issue. Call me at 214.551.7002 or my wife at 214.551.7001.

3 months ago Edited April 7, 2026

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Verified Customer

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Rene J Garcia

What I like about him he said they really respond quick to your needs. They don’t make you wait forever to send someone to take care of the problem.

3 months ago

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Verified Customer

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Richard Vierra

They did what they promised. My Ice Maker broke down, I called, set up an appointment, the technician was right o time, and twenty minutes later it was fixed

3 months ago

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Verified Customer

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Nick and Krystle Watt

I am a little disappointed that I paid $75 for a technician to come out and fix our air conditioner only to find out that the warranty doesn’t cover anything. As a new homeowner and client of choice home warranty, I expected at the very least coverage on the maintenance that keeps appliances running properly. I ended up paying out of pocket to have the unit fixed. I do like that It is easy to make a claim on the website but that hardly makes up for what we had to pay already and it does not seem to be worth the money.

3 months ago

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Verified Customer

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Pattie Williams

Previously, I had another warranty company and a repair man came to fix something and he said he would rather deal with choice home warranty than the one I had

3 months ago

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Verified Customer

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Pearce

Super company that follows through and does A+ services of all kinds. 100% happy after joining their team and recommend them w/out a doubt👍❣️❣️❣️❣️❣️

3 months ago

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Verified Customer

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Robert

Have had 3-4 claims with Choice in the last five years, but had a bad experience in February when Choice rejected a claim because the technician claimed customer abuse of the product which was impossible…and Choice would not budge. Will probably cancel Choice this month.

3 months ago

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Verified Customer

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Roberto Louis

I’m very satisfied with choice home warranty, , my brother recommended them to me 2 years ago and I would definitely recommend them to other families and friends

3 months ago

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Verified Customer

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Vickey Allen

Choice home warranty is great. Whenever I have a problem with appliances, the right person is always sent out and they know what they’re doing. Very pleasant people.

3 months ago

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Verified Customer

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John

The policy worked well for us, and the technicians were assigned in a timely manner during the first year of our policy, which was included with the purchase of our home five years ago. After that first year, we decided to continue the coverage and get a longer service contract. The quality of service has declined since then and the wait time for technicians to be assigned has increased. I am currently almost 2 weeks waiting for someone to fix or diagnose the problem with my water heater.

3 months ago

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Verified Customer

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Lydia

It had a good price for peace of mind, They came and ordered the part and took care of it all with ease. Only question is. Did my rate increase? I noticed that it used to be 49.00 and now im being billed more. 68.58

3 months ago

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Verified Customer

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Brenda

A friend of mine recommended CHW so I chose it. I have been pleased with their promptness in handling all of my concerns. They are friendly, reliable, and affordable.

3 months ago

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Verified Customer

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Clifford

If the repair is a simple appliance like washer, dryer or dishwasher, I haven’t had too many issues. I have had issues getting a tech for my AC and garage door opener. Many techs won’t work with a warranty company or don’t want to just do the quick fix. I have had to wait a long time while they try to find a part before replacing the device.

3 months ago

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Verified Customer

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Lila

After friends suggested Chw, several years ago, I signed up for 6 years. The premium was good and I have had good results with companies that Choice sends.

3 months ago

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Verified Customer

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Raff

The first scheduled tech never arrived. Had to message Choice a few times to get a replacement company. The new tech diagnosed the issue quickly; washing machine unit needed replacing. Choice would send eLowes card for replacement amount. Took a month before funds were disburse. If I was banking on those funds to purchase replacement, I would have been without for a full month or longer.

3 months ago

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Verified Customer

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Tabitha

The local technicians actually doing the work are great! The challenges with scheduling is a real problem. Choice automatically schedules a day and time without consulting the client (me), so regardless of work schedule of family responsibility the schedule is preset. It also takes quite while to get service…..

3 months ago

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Verified Customer

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Ting-Wei Shieh Los Angeles, California

too a week to fix the issue, overall, it is a good job.

6 days ago

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Bill Homeyer Dallas, Texas

Washer started leaking water from one of the main components went to website and filed a claim with hours I was assigned a LG tech who contacted me and asked if I could send a photo said they had to order the part and would contact me when they would be out to fix it. Took a couple days and the tech contacted and fixed the problem. Great Job!

2 months ago

Choice Home Warranty Reviews