Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Richard

Waited 22 days before I got my new air conditioner. No excuse for having to wait so long. No one of any authority would return my calls. They have no problem taking my money each month but seem to have no regard for older people when they have a claim.

2 months ago

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Verified Customer

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B

Unfortunately my experience with this company has left many things to be desired. I had an appliance go out and they refused to fix it and instead cut me a check.. problem is the check for for 200 less than the cheapest model anywhere.. then install and extra parts for the new model were required (which i understand install isnt part of the warranty). I ended up paying 500$ out of pocket that I didn't have. No a happy customer with their policies and will be switching.

2 months ago

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Verified Customer

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Karen Mial-Covington Tilia Boomer

I love the company that came out to get my AC up and running. When they found out that I almost had a heat stroke, they got right on it as soon as possible.

2 months ago

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Verified Customer

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NATALIA TOMASSINI

I liked that a tech came out and fixed my Air conditioner quickly. Then with my Refrigerator breaking down I am still waiting a month later for the tech to return with the apparatus yo fix the refrigerator. I was not informed on the timeline when someone will return with the piece to fix it a month later I am still waiting. I have to go out daily to eat. What’s up? When will it be fixed or relaxed I am waiting. Not amazing

2 months ago

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Verified Customer

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Kim White

The support described in the warranty policy is not supported through action. Oftentimes, when we created a claim, the technician would find that the defective parts weren’t covered or the that item wasn’t broken thereby denying my claim. I paid extra for the roof coverage. When I attempted to make a claim, the technician claimed that there was no leak. There was a water stain on the ceiling and I have video of the sound of the leak during a rain storm. Coincidentally, the same technician made an offer to do an independent inspection and make any repairs that he found - outside of the Choice relationship. This misdiagnosis and subsequent independent offer happened repeatedly. We’re better off paying for repairs out of pocket. The warranty was a waste of money.

2 months ago

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Verified Customer

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Jason Linenberger

I liked that Choice Home Wareanty fixed my dryer and refrigerator when they both had issues. I am still disappointed that you didn't fix my Lennox thermostat when it broke because of an exclusion and left me with an $1,800 repair to get my AC working at the start of summer in Texas

2 months ago

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Verified Customer

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LaDawnya Martin

I could not figure out how to do half a star or that would be my rating. I just canceled my plan with them and it took 3 calls arguing with them to accomplish that task. Prior to that I requested a service call and they never assigned me a tech I called them once and said asked about it and they said they were working on it. This was my fridge btw so we were basically living out of ice chests and getting ice for them daily. After about a week I called again and they said they were still working on it but they would authorize me to get my own tech. I did and he came out and thought he fixed it but did not so I have lost most everything in my freezer twice now. My tech came out 2 more times and still could not id the problem. When getting your own tech you have to pay everything out of pocket to your tech and then they decide what they will cover and reimburse you, allegedly… So I am over 300$ deep to the tech now fridge not fixed that is not counting all the money I lost on food. And no I am not on food stamps or any other state or tribally funded assistance. So now is when I call and ask to cancel my plan and as I mentioned before it took 3 calls and arguing to get then done. So it is safe to say I am extremely disappointed in this company and would strongly recommend anyone I talk to not to use them. I have not been reimbursed yet and they told me over a week ago the check was in the mail. How they electronically deposited my cancellation credit and I did have that in my account this morning.

2 months ago

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Sheila Adams

From start to finish the process was seamless. The person that we were scheduled with was personable and knowledgeable in his field. (Electrical) Not only that but my husband and I learned a lot that day. He can do work for us anytime. I would've gotten his name had I thought I would do a survey 🙂

1 month ago

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Desmond Proctor

Shawn Nourieli was an excellent representative to coordinate with in developing my home warranty policy. Very easy to communicate with and understanding of the time I needed to review options. I didn't feel pressured, but was also able to quickly determine that Choice Home Warranty had the best policy for our home!

1 month ago

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Richard Harrison

I bought a policy because our 2010 house had original appliances when we bought it in 2020. This year, the refrigerator finally died and was so old parts are no longer available. CHW offered me a fair amount to enable me to replace the failed unit.

1 month ago

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Bina Patel

I chose the Choice Home Warranty because my son’s in laws had a policy and he said they are doing very good service . That’s why I chose. Any time I call them always answers and solve my problems and I have called them 3 times and fixed them all. Great service and friendly customer care.

1 month ago

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Verified Customer

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Marty

This service is amazing! The on-line form made it easy to schedule a repair appointment. The service technician was an expert! He had the parts needed on his truck, he was prompt, and very friendly.

3 months ago

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Verified Customer

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Charles M Wadro

I think your voice recognition system is incredible. It feels like you are actually speaking with someone! The process is good. Sometimes it is hard to reach the repair person, but so far, all have been good. I am pleased.

3 months ago

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Verified Customer

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Eleanor Howard

I recommended Choice Warranty to Gina Londoff and she purchased her home warranty. I have recommended you to others I know. I am overall pleased with the service I have received from your company...

3 months ago

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Verified Customer

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Barbara Jones

The first repairman who did the Refrigerator was outstanding…prompt, efficient, polite, clean The guy who came to repair the Dryer ….. said an electrician needed to check it out. So he did not repair it. When I tried to call the electrician and reschedule, his phone mail was full. So I had to call CHW who cancelled the appointment. Recall I am without a Dryer and days are passing. I, myself, finally called in an electrician/dryer repairman who replaced dryer and 220Line parts . The dryer now works fine. No Thsnks to CHW

3 months ago

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Verified Customer

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RICHARD STAUFFER

Been very happy with. Their coverage is very good and their communication is very strong. We have used the warranty a few times and they have always been very responsive and the vendors they work with are superb!!

3 months ago

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Verified Customer

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Joyce Tate

I’was satisfied with the services of the-A/C vendor, but the man who was sent out to repair the stove did more damage than the actual repair! Now, I’m trying to figure out how do I get my stove back up and running again without having to pay another fee! I am afraid they are going to send this man back to my house! He clearly doesn’t know how to repair an LG Double Oven! I’m so disappointed!

3 months ago

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Verified Customer

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Lance

I have 2 properties covered by choice and this month I noticed a approximately $20 increase in my monthly premium and I was not notified that it was going to happen nor was I given an explanation of why the increase occurred. That's bad business. As far as the overall service, its been adequate.

3 months ago

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Verified Customer

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Claudio

I’ve had Choice Home Warranty for a few years, and so far the experience has been positive. When things have broken down, they’ve covered everything that was on my policy. Will renew again.

3 months ago

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Verified Customer

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Christine

when I buy Choice Home warranty, they said it is fast appointment especially in Texas for air conditioning; however, the tech appointment keep delaying to the point that tenants put complaints to Fort Worth city. City has send inspectors to the house and issue an immediate issue fixes. Choice seems to find that an opportunity to delay all process such that the owner has to fix the problem prior to their approval from Choice. And Choice then use it as a reason not to reimburse to their clients. I find it as a scam. all of their agents, techs, and case managers are working super slowly to the point that you give up on the claim and find your own technician to fix your problems. In addition, the HVAC technicians they sent out maybe not having a lot of knowledge, techs are guessing the issues and temporary fix, then appointment again to try different way. Does everyone have time to keep sitting there waiting for them to keep trying and suffering with high heat, and we all have job to do! I am not sure if this is a delay tactic to save company money when it gets called for fixing the issue especially on HVAC system. I have business and buying long term plans with Choice, but now I feel that this may not be a good choice after all after dealing with them in many cases. I am not happy at all!!!! For small fixes, they do. but for big fixes, which we signed up for after all, they find the way to reject the claims

3 months ago

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Verified Customer

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Julianna

I think the warranty it’s self is very nice to have and gave me peace of mind knowing i had a service to call if i had any issues, however the sales people calling to get you to renew your warranty are ridiculous. I fully understand wanted to get a sale and commission and whatever incentives they are getting from their company. But calling multiple times a day everyday for MONTHS before a policy expires is ridiculous. My finance and i would get multiple calls a day from different people all trying to get us to buy a different policy with different payment plans. They also email and text and send mail even after i told multiple sales people that we are not interested. we can’t afford to continue their services they kept calling. then i got an email saying they tried to charge a card on file for a month to month plan that we DID NOT sign up for. when i called to ask them why they are charging me i got an automated system saying they would call back..they finally call back and they person im talking to cant help me and says they will transfer me and she just sent me right back to their automated message.

3 months ago

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Verified Customer

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George L Rich Jr

Some of your warranty company agents are not as good as they think they are. A recent warranty agent came to my home and changed a part that did not solve my furnace problem. I had to get another company to come and fix the problem.

3 months ago

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Verified Customer

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E . Z. Folsom, CA

I had mixed experiences with Choice Home Warranty. While their service was helpful and responsive for my refrigerator issue, I faced frustration with my microwave repair. I was charged for a service that wasn't covered under warranty, and it took time to resolve. Overall, I've had some good support, but the warranty details could be clearer.

3 months ago

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Verified Customer

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Cynthia

I had a frustrating experience with customer service. I was repeatedly hung up on while trying to resolve a claim. When my washing machine broke, it took two months to receive a check after they couldn't repair it. I also had issues with my warranty; they took a while to respond, but eventually, they did fix the problem. Overall, the service was slow and disappointing.

3 months ago

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Verified Customer

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Anonymous

I had a mixed experience with customer support. The tech was generally responsive and scheduled appointments reasonably well, but one took longer than expected. During a recent AC issue, the tech diagnosed the problem accurately, but I had to handle some maintenance myself, which wasn't covered under warranty. Overall, it was a decent experience.

3 months ago

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Verified Customer

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Donald

I had a frustrating experience with Choice Home Warranty. After reporting a blockage, I was told to submit multiple claims, leading to confusion and double payment, which was ultimately denied. Additionally, reaching customer service was difficult and slow. While everything else seems fine, these issues have left me dissatisfied.

3 months ago

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Verified Customer

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Yilin

I had a plumbing issue this summer and tried to use my AC, but unfortunately, it didn't work. I was hoping for better results. Overall, my experience has been frustrating, and I need assistance to resolve these problems.

3 months ago

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Verified Customer

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Anant

I had a good experience overall with Choice Warranty. My last service was excellent, but I did face some delays with the repair technician during a previous visit, which was frustrating. My HVAC system had issues, and the air conditioning needed repairs, prompting my call for assistance. Overall, I'm satisfied with the service.

3 months ago

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Verified Customer

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Lynne

I've had mixed experiences with the product. Initially, it seems promising, but I'm uncertain about its long-term durability. Adjusting it requires some effort, but it appears to hold up well. However, my first claim regarding my air conditioner fan was denied for coverage, which was frustrating since nothing unusual happened. Overall, it looks good, but the support could improve.

3 months ago

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Verified Customer

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Yande

I've had a frustrating experience with customer service. While the technicians do a good job when they finally arrive, the wait times are excessively long, often taking much longer than promised. I recently had a claim that took weeks to resolve, and I'm still waiting for a gift card to replace my dryer. Overall, the service needs improvement.

3 months ago

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Verified Customer

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Deborah Abdelgainy Rancho Cucamonga, CA

I had a great experience with the plumbing service. Their customer service was friendly and helpful. I had a backup kitchen sink issue that I couldn't fix myself, but the plumber arrived promptly and worked diligently to resolve it. Since then, everything has been functioning perfectly!

3 months ago

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Verified Customer

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Carol

I had no experience with customer support, so I can't comment on that. However, when I requested a service online, they sent someone quickly who did a great job. Unfortunately, I've had ongoing issues with my refrigerator, and while the technician fixed it last time, the problem keeps coming back.

3 months ago

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Verified Customer

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Dennis

I had mixed experiences with the service. While I faced delays with my air conditioning repair, which took longer than expected, I was pleased that the warranty company covered the costs and the technician arrived promptly to fix the issue. However, the overseas call center made communication a bit challenging.

3 months ago

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Verified Customer

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Clint

I've had some mixed experiences with customer service. One issue with my refrigerator took over three weeks to resolve, and I'm still waiting on a part. On another occasion, I had a quick approval for a service, but I'm still waiting on a gift card. Overall, while some resolutions took time and effort, they eventually worked out satisfactorily.

3 months ago

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Verified Customer

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Anthony

I had a positive experience making a claim; it was convenient to call and receive a callback without waiting. My appointment was scheduled smoothly, and the issue was resolved. However, I'm still waiting for a part for my refrigerator repair, which has taken some time, but I'm glad I'm covered for it.

3 months ago

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Anonymous

I found the support satisfactory, though it could be improved. The convenience of the warranty was helpful when my AC broke down during a heatwave. Unfortunately, I had to wait a few days for a technician, which was uncomfortable. Overall, I appreciate the service but wish they could respond faster in urgent situations.

3 months ago

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John

I had a positive experience with the loan closure; it was handled quickly and efficiently. However, I did have a moment of confusion during the call when the representative seemed to forget the question. Overall, the service was satisfactory, and my cooker was fixed promptly.

3 months ago

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Angie

I had a quick response when I needed support, which was great. However, when my AC broke down during a heatwave, it took a few days to get a technician out. I appreciate the service, but the delay in finding help was frustrating, especially in such hot weather. Overall, my experience was mixed.

3 months ago

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Gloria

I had a good experience with the plumbing service; they were punctual and completed the job efficiently. However, I'm currently facing issues with my air conditioner, which is quite old. While the warranty covers parts, the service provider seems reluctant to assist with the installation. Overall, the initial service was great, but I'm frustrated with the warranty situation.

3 months ago

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Verified Customer

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Modupe

I had a frustrating experience with the service. They were willing to talk but ultimately unhelpful. I had plumbing issues that they didn't address properly, and after multiple discussions, I felt dismissed. It was incredibly disappointing and left me feeling like my concerns were not taken seriously.

3 months ago

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Verified Customer

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Latasha Houston, TX

I had a frustrating experience with customer support. Despite multiple attempts to reach them via phone and email, I received no callbacks. My initial service took longer than expected, and my recent issue with an air conditioning leak was mishandled. They wanted me to pay a fee despite my contract stating otherwise, and I couldn't get anyone to discuss my concerns. Overall, the lack of communication led me to cancel my service.

3 months ago

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Verified Customer

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Cherie Nelson Atlanta, GA

I had a mixed experience with customer support. For minor issues like dryer and electrical repairs, they were quick and efficient. However, when my air conditioning broke, the process was frustrating and took far too long. I felt like I had to fight for a satisfactory resolution, especially during the summer heat. Overall, they need to improve handling major repairs.

3 months ago

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Verified Customer

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Ivan

My air conditioner went out. I took a week or so to get a technician out once he came out and diagnosed that the system was unrepairable Choice Home Werry took about two weeks to line up new equipment and get the job done.

3 months ago

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Verified Customer

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Scott

I have had my policy with Choice Home Warranty for just over two years and have made two claims in that time. Both claims were handled quickly, efficiently and satisfactorily by both Choice and the technicians they used.

3 months ago

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Luther GREEN

I think choice warranty is the best company to have

2 days ago

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Wie L and Linda Tjiong

Prompt service. Technician was competent.

2 days ago

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David Yankana

Good service and prompt response on service calls

2 days ago

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Doreen Meissner

The monthly and trip fees are reasonable.

2 days ago

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Luis Gonzalez

Quick response and turn around time! Great service!

2 days ago

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Phil and Charlotte McGovern

Great service when I needed them to repair my dishwasher.

2 days ago

Choice Home Warranty Reviews