Choice Home Warranty: Read 43,693 User Reviews From Real Homeowners

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Verified Customer

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Anonymously

I had a great experience using my warranty for my stove; the response was immediate and the issue was resolved quickly. I also had a plumbing issue in one of my bathrooms. Although it took some time for them to arrive, I appreciated their courteousness and thoroughness in checking for any deeper problems. Overall, a positive experience!

3 months ago

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Verified Customer

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AK

For small repairs that are are difficult to get out of, Choice covers the cost of repairs. However, when it comes to larger amounts that are close to (or higher than) the covered amount for an appliance, they give unreasonable excuses to get out if covering it. For example, they claim that a malfunctioning mechanism in a built-in microwave door is because of "damage" because a part inside the door is "broken" and the only option is to replace the entire door. On the other hand, the replacement cost for an appliance is nowhere close to the cost of even a Builder-grade equivalent. They also try to default your payment to a Lowe's gift card instead of a check.

3 months ago

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Verified Customer

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Beverly

The technician was very professional and explained every step of the way what he was doing. He didn't try to take advantage of my elderly mother by trying to get her to invest in new appliances that she didn't need, like ATLAS does/did. Also, Choice sent text messages before, during and after technician provided the services.

3 months ago

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Verified Customer

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Kelly

In the 8 years that I have had choice I have had to replace a built in oven and they only paid me $300 and they are at least minimum 1200 plus installation. I had a dryer That needed to be replaced they plaid nothing and said it was my problem. I have had An air Condition replaced 2 years ago$4,000 out of my own pocket And it took 2 months in the middle of summer. I had a bathroom leak upstairs they tore out my ceiling downstairs Fix the leak which was only Something something in the bathtub that needed to be replaced so they didn't need to rip out the wall Then I had to make a new claim and pay again to get the drywall down stairs fixed Which they did not texture they just filled the hole and drywalled but not texture.And now I have My heater not working it's 52 in my house And Looked at it Looked at it and said it probably really switched And left and 2 weeks later I had to call him back They said they would have the part on mon. I waited all day and never heard from them. I still have no heat. ( 1st call was Dec 12)

3 months ago

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Verified Customer

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Tamika Garret And Michael Green

I’ve been a customer with Choice Home Warranty for about 7 - 8 yrs. I have coverage on three properties. One being a rental property. The cost of the plan is what initially enticed me. My dislike is when it comes to larger cost items they are quick to deny a claim and then if you appeal they give you a fraction of the cost of the repair in “pity money” things that should be deemed normal wear and tear are met a denial. They do not offer accurate replacement value when appliances need to be repaired. Good technicians are a needle in a hay stack. I’ve also been with worst companies so in comparison they’re just ok. It sometimes feels like you’re penalized for filing a claim but that’s why we pay for coverage to use it when needed. I only file when absolutely necessary.

3 months ago

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Verified Customer

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Bill Carson

So far at this point, everything is right on spot. Good response, good follow up, and very happy with where we are. We have the selected company coming tomorrow for our reason for calling and hope it goes as well as how it's gone with. ChoiceHomeWarrenty.

3 months ago

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Verified Customer

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Chimere Sweeney

I love Choice! We've been rocking and rolling with the company for nearly two years. My husband and I have been so pleased with the service we've received thus far. This is certanly worth the money and the deductible. I'm thankful for Choice. My heat was fixed before this brutally cold winter. Thanks, Choice! Love y'all!

3 months ago Edited March 18, 2025

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Verified Customer

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Daniel Webber

Great job! Our tech showed up on time and was very courteous! Found the problem with our dishwasher pretty quickly. I was very happy that he ran through a complete wash cycle to make sure the issue was resolved and if there was anything else not working correctly. 5 stars for sure!!

3 months ago

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Verified Customer

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Danny Stoller

Best service I have received, just wish I could Get a Visa Debit card instead of a Lowe's Card. It's difficult to wait a month for a washing machine so I had to go out and buy it already than that. The company has gotten much better since I started service with them.

3 months ago

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Verified Customer

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Jon Kelley

I’m in the process of having my refrigerator replaced. I had to buy on 12/23 because mine was leaking. I called and requested to get a check instead of a gift card to Lowe’s in the amount of $494.00. It was a quick diagnosis that determined I needed a new refrigerator because the mine couldn’t be repaired. Thank you!

3 months ago

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Verified Customer

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Damaris Mendez Ortega

I was pleased by the prompt response. I called on Saturday night and by Monday morning the technician was at my home. I did have to wait for an approval for a replacement part but this took less than 24 hours. The technician returned the following day with the part and repaired the water feeder within minutes. Very satisfied with the results.

3 months ago

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Verified Customer

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Clarence

I have only had one encounter. I was extremely disappointed that my refrigerator was dismissed as having a prior problem. I hadn't had a problem with it before I reported it to you. My microwave was fixed without incident during same house call. The repairman expressed his dislike of having to travel so far. I hope in the event of an appliance failure in the future, it will be faster to get a repairman to my house. I don't have the money to pay upfront. The repairman himself was awesome. He was very professional, courteous, and explained his findings accurately. I referred my sister in law to choice and I was suppose to get a reward of some kind. I have not received anything.

3 months ago

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Verified Customer

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Eileen

To date, I have no negative remarks. I have been pleased with Choice.

3 days ago

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Verified Customer

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Judy

I was under the impression I would just pay a co-pay, but that’s not true. I always end up paying for parts for service plus the co-pay.

1 week ago

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Verified Customer

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Anthony

From start to finish was to easy. The tec was on time and knew his job

1 week ago

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Chief Joseph

We were not satisfied with our previous home warranty company, which the coverage just expired. So, we narrowed our choices down to three companies; Choice, AHS, and Select. Although AHS and Select thought they were making us offers we couldn't refuse (sorry for the Godfather quote), Michael L at Choice was the only one that did not sound like a used car salesman, was patient answering all our questions thoroughly, and more than willing to work with us extensively on price and service fees. This is why we went with Choice; price, coverage, and customer service. Hopefully if we ever do have to file a service request with Choice, we receive the same OUTSTANDING customer care, service, and support that Michael L. provided!

2 months ago

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Verified Customer

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David

The problem I have with Choice is they don't always have the Best repair companies working for them, Have had some good experiences , and some Bad experiences like my Hot water heater, they put in a inferior unit the one I had you could adjust the temp this one you cant. the other issue I had they didn't hook it up right I called them on it and they got Pissed at me , and wouldn't come back and pick up the old one, like they said they would. I reported it to you and you called them and they refused to come back.

4 months ago Edited January 13, 2025

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Verified Customer

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Mechele Siler

I absolutely loved from start to finish the efficiency, time and the customer service I received from Door Posh. The technician’s name that was sent out was Mark. He called when he was about 30 minutes away and he arrived on time . Mark was very polite with great interaction skills!!! Not only that but he assessed all of his options while replacing and cleaning a few components. Mark repaired my problem after being here maybe 20 minutes. I highly recommend Choice Home Warranty and Door Posh! Thanks for a job well done 👍🏼

4 months ago

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Verified Customer

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Susan Brannan

We had 2 service calls this week! The first was for the dryer and the technician was awesome! He was knowledgeable and kept in contact with us before his arrival. The second call was for the kitchen faucet. The tech was friendly and courteous. He did a great job! He was knowledgeable and took his time diagnosing the problem. He had to replace the faucet. I had a good experience with both Reps!

4 months ago

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Verified Customer

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Lea

We bought this new whole home warranty in August. Our home is only 6 years old so we didn't really expect to have a need to use it, but we are the type of people that take out extra warranties for all of our purchase so we thought why not protect our entire home. This included our inground pool pump. Wouldn't you know it, 45 days after purchasing the warranty our pool pump died. Choice approved the claim without any issues. We are so glad we went with Choice Home Warranty.

5 months ago

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Verified Customer

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Pamela

I was hesitant about using this company when I read reviews but I am sure glad I did. They sent a tech to check our air conditioner because it was losing Freon. That tech could not find the leak. We paid the $100 service fee as expected. The company then found another company that came and found the leak. Choice agreed to replace the air conditioner. Everyone responded quickly to our need. Do be careful to read the “fine print” on what is not covered. The AC and installation cost us over $2000 which was far less than an $8000 quote we had gotten from another company before remembering we were paying for this warranty service. We did have to check the website for communication. I had not known they contacted another company until they called. Their communication could improve. That is the only reason I give a 4 star instead of a 5 star rating.

5 months ago

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Verified Customer

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Anonymously

I had a frustrating experience with their service. The initial electrician lacked confidence, and when I asked for a second opinion, they refused. It turned out the issue was a simple fix, but I had to fight for a refund for the incompetent service. On the plus side, they respond quickly when I need appointments, but the quality of work needs improvement.

5 months ago

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Verified Customer

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Karen

Customer support has been a mixed experience for me. While they are generally helpful, there are times when my concerns feel unheard. I also had an issue with my warranty; they sent the wrong person to fix my bathroom, which added to my frustration. Overall, I believe there's room for improvement in both listening to customers and executing service requests.

5 months ago

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Verified Customer

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Winifred

I was very pleased with the rapid response by Choice Home Warranty when my washer developed a leak! They contracted with a very reputable home service company that once specialized in my washer brand. Sears Home Service inspected my washer, determined the problem, ordered parts which were delivered to my home, & the same technician returned to complete the repair! The total repair was completed in 2 weeks! This is significant as I live in Hawaii where everything takes longer (shipping, appointments, etc.) I was also impressed with the technician’s professionalism & capability. All done! Thank you, Choice Home Warranty!

6 months ago

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Verified Customer

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Five ?? shop NA

8 months ago

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Mike Alvarez

Requested service for a leaking shower faucet, they replaced the cartridge but did not cover the handle which was stripped. So had to pay extra for the faucet handle so we could use the shower.

3 days ago

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Verified Customer

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Diane Hofeling

HCW is supposedly lock in with Whirlpool. Much dissatisfaction with interaction with Whirlpool/ S&S Appliance. Going on 3 weeks with a broken, unprepared washer!

2 weeks ago

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Verified Customer

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Anthony

Having CW puts your mind at ease knowing if I got an issue I just make a call,no searching for for someone

2 weeks ago

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Verified Customer

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John

Totally satisfied. Repairmen went the extra mile to fix our stove. Couldn't be happier with the service.

2 weeks ago

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Verified Customer

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Byungyong

I like their service because it covers both parts and labor. It would cost a lot more if I had to pay out of pocket.

3 weeks ago

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Verified Customer

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Pamela Cofer

The extra cost besides the $75 for them to come out there was always an extra cost. I didn’t realize the warranty didn’t pay for it all.

3 weeks ago

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Verified Customer

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Jon Batista

Great service so far. Was skeptical at first but very glad how my claim went and with the quality of work.

3 weeks ago

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Verified Customer

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Damary McNeill

It’s okay. Just you need to call customer back about the claim. So we know when it is going to be resolved.

3 weeks ago

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Verified Customer

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Cindy

I’ve been waiting for a dishwasher to be fixed for a few weeks. It’s loaded with water every time I call they say they can’t get anybody that I can hire somebody if I want and then they’d have to clear it and nobody around here wants to do that. I need help

3 weeks ago

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Verified Customer

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Jeffrey James

The technicians are very knowledgeable and polite. They were very thorough on completing the repairs as needed.

3 weeks ago

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Verified Customer

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Ben Zeilman

Choice has been super easy to work with when filing a claim. No issue getting it approved. Worth the money.

3 weeks ago

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Verified Customer

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Nicole Zamora

Their customer service is horrible. The coverage is useless. Rarely is any claim covered. I would never recommend them and I will not be renewing my contract. If the survey allowed zero stars that would be my rating but it requires at least 1 star to move forward.

3 weeks ago

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Verified Customer

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Edwina Mallory-Caldwell

I've been pleased with the service that I have received from the repair companies that have been sent to provide me service.

4 weeks ago

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Lewis perez

Worst experience with this company. I was approved for a water heater replacement but they refused to pay for the installation. So I discovered that they will only pay $300 for the installation and will leave the rest to the customer which was $455. Nowhere in the contract does it mention that they will only pay $300 for labor and or installation. They use the term "uncovered cost" and try to blame it on the plumbing company they use. The only other option they gave me was to buy the water heater myself and they would reimburse me after sending in the receipt. However, they only offered me $417 dollars for the water heater which costed over $1500. Stay away from this company!

1 week ago

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Verified Customer

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Darrell

It took way too long to get a technician. I ended up paying for one myself, he determined that the repair by your previous technician, about 20 months ago was wired improperly and was the source of my issues including the super high electric bills that I was getting

1 month ago

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Stephanie White

I dislike the amount of time it takes to get service. I did not sign up for this program so that I could find my own contractor. I was assured by your sales team that there were many, many contractors in my area. This was the biggest lie of all. The closest is about 1 1/2 hours away. Not really a happy customer.

1 month ago

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Verified Customer

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Toni

The plumber came, said he could not open my drain. I pd the $75 and had another plumber come a few days later,. He opened the drain and charged me $350. I spoke to Tania and she said she would send me an email to attach my bill to and would refund me $165. I have not heard from her, maybe she got busy.

1 month ago

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Verified Customer

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Twila Hopkins

My furnace went out and after submitting my claim to Choice Home Warranty, the contractor came out the same day and filed the furnace! Outstanding!!

1 month ago

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Verified Customer

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Kathryn

I an truly happy with Home Choice Warranty. I appreciate, their customer service and how quickly they respond to service calls.

1 month ago

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Verified Customer

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Krystal

It was quick and easy to schedule a service call, and I was able to follow up and change the appointment given to me when needed.

1 month ago

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Verified Customer

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Barbara

Choice responded to my request quickly and worked out an issue with a service worker that was used. Great support and customer service.

1 month ago

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Verified Customer

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Nick

They took a long time to assign a contractor to my claim. I did observe that the contractor did not due a complete in investigation. When choice warranty assigned another contractor, he was located 1 5 hous away a d refuse to come unless he had more business in my area, when I called choice warranty on why they assigned a contractor so far away they replied he was the first one to answer the call for service. That told me that you don't hire quality contractors.

1 month ago

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Verified Customer

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Ivonne Gonzalez and Joaquin Gonzalez Senior

I'm very happy with Choice Home Warranty. They take care of my claims very fast. I would highly recommend them to everyone.

1 month ago

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Verified Customer

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Debra Monahan

I like that the repair man was here soon after I called... and on time. He has fixed other things here before, including this same washer.

1 month ago

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Benjamin Rabinowitz

I had a water heater go out. They came over and tried to fix it but that same night it went out again. The technician said he needed to be replaced. It was taking too long so I had to pay for a new water heater aside from the warranty. So Choice warranty never came through for me. Extremely disappointed and so I canceled my Choice Home Warranty!

1 month ago

Choice Home Warranty Reviews