Choice Home Warranty: Read 42,108 User Reviews From Real Homeowners

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Verified Customer

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HenHenK

I made two claims to repair a very old bathroom light/fan/heater combo. The fan and heater elements have not worked well since the repairs. I had an appliance professional look at the light combo, and he said that the entire light combo needs to be replaced with a new fixture. But CHW sent the same company to fix the same problem. If I make another claim to repair the light combo, will CHW send the same company again to make a temporary fix on a 66 year-old fixture? I have also made a claim on a step-in bathtub shower wand. However, the company said that they could not repair the wand. No resolution was made. So I had to pay the $75 copay and the shower wand was not repaired. In this case, I believe that a qualified plumbing company should have been dispatched or I should have received a refund for the copay that I paid the plumbing company.

3 months ago

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Verified Customer

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Tina Do

The customer service quickly scheduled the technician from manufacturer come to diagnosis and repair the freezer of my refrigerator. The technician is very good, quickly find the problem, order the part. Then, he come back to replace the part. My freezer is working fine now. Thank you!

3 months ago

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Verified Customer

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LeslieS

Regular service calls for minor repairs are handled timely and efficiently. Bigger issues like an aged AC unit (more than 15 years old) which needs to be replaced due to necessary parts that are no longer available takes way too long for a decision to be made (felt like too many obstacles were purposely but in motion) and then you still have to pay a chunk of money due to the upgraded system. It's getting replaced (has been authorized anyway) but we are now 7 weeks without AC in a never-ending heat wave in Tennessee and still have to wait another two weeks for the service tech schedule. Knowing this up front will reduce your frustration and expectations.

3 months ago

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Verified Customer

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Richard

Okay this is my second time to reply to this questionnaire. The ac tech a several days to get compressor. The first one he got from the supplier he said that it didn’t look good. So he said that they were going to order one. At that point I think he should have tried to get one from another supplier. Once he got here with the new one, he installed it in no time at all. Three or four days ago it froze up. Got it to work. But he never called back or offered to come back and check it out. Which I think is poor customer service. I would still recommend him but with caution.

3 months ago

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Verified Customer

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Tiffanie

The overall experience has been somewhat of a challenge scheduling appointments then after the vendors don’t show up getting with someone to help you is the challenge it took me three tries is speaking with five managers to get the proper help but other than that, I did finally get the help that I need my refrigerator repaired. I would say choice Home Warranty need to check their vendors before they appoint them.

3 months ago

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Verified Customer

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Kathleen

Polite and knowledgeable associates at Home Choice and at the vendor that did repairs. Everything was completed in one week. I was shocked. The last company I had took 4 months. Very happy with everything from beginning to end. I would recommend highly to friends and family

3 months ago

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Verified Customer

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Juliet Bethishou

Our garage door motor fell apart. I called and they send a technician in 48 hours and he reported that it is not fixable and right in less than 30mins, they issued a replacement for the garage door opener. He replaced it with a new unit

3 months ago

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Verified Customer

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Walter Childs

For this particular claim during interaction with choice, home warranty went really well . the subcontractor was very supportive when he came out to the house they were able to diagnose our problem and take Care of it in a relatively fast manner.

3 months ago

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Verified Customer

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Leo Carter

I've been worth this CHW for 12+ years. The price of my policy, very reasonable for the service I get. Have I ever had an issue with one of the technicians they sent? Yes. And I let CHW know about it. Their customer service is the best. I refer them to all my family and friends. You can't go wrong with CHW.

3 months ago

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Verified Customer

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Richard Hall

A/C went out 6pm Saturday night, outside temp @ 105. Earliest appt was 12 days out which in 105+ temp was unacceptable Had to get emergency tech who came out on Sunday evening @ a cost of$790. Warranty final got a appt for Tuesday which I accepted. Understanding that it’s Summer and lots of claims but almost 2 weeks was terrible. House inside on Sunday was hi 90s low 100s

3 months ago

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Verified Customer

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Linda

Converse Repair Center sent Trey to evaluate our issue on our dashboard on our cooktop. He arrived within window of time, he was very friendly, knew the part needed immediately and ordered it. He returned the following week to install. It was a Very quick and efficient job. Thank you!

3 months ago

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Verified Customer

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Azamjo

They were fairly quick in sending a garage repairman who replaced the opening system. There was a hitch in that the door would open but not close the next day. They sent him back out fairly quickly again and he replaced the safety sensors and it works fine now.

3 months ago

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Verified Customer

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Samuel Garrett

My claim was processed in a timely manner. A work order was submitted to a contractor, the contractor came out to our home, gave us a diagnosis of the issue with our refrigerator and repaired it with outstanding skills and professionalism. That technician was from Sears Repair. His name was Tim.

3 months ago

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Verified Customer

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Eileen Stuber

The technician fixed the issue we had. He was very professional, polite, and explained what he did and showed us the old part. Very good service! Not his fault, but we were given a window of time between 8 am and noon. He didn't arrive until after 2. I had to call Choice Home Warranty twice to get the status of our appointment. They should have called me.

3 months ago

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Verified Customer

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Cheri Salazar

Scheduling a repair with Choice Home Warranty was super easy and fast. The automatic appointment notification was great it had all of the details I needed and the technician they assigned to my project was the perfect fit and got the job done just as easy and fast!!

3 months ago

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Verified Customer

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Ron

My main complaint is - took 2mths to determine issues and determine the refrigerator would not be fixed and another month to receive an lowes E-Card. Because of the time involved we had purchased a refrigerator prior to Choices decision not to fix the appliance. To our dismay we brought the refrigerator at Home Depot not lowes. Had we know Choice only issued e-cards for lowes we would have gone there. I requested a home depot card but was denied. So, yes we got a partial reimbursement for the broken refrigerator but took 3mths to finalize everything. Most families can't go three mths without a refrigerator! If we have an issue in the future and are unable for Choice to determine a solution, we will shop lowes and wait for the outcome. Another complaint - I attempted to call Choice numerous time attempting to find out our status. Left our phone number as required but no call back for approx 2wks!

3 months ago

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Verified Customer

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Tommy Steele

Choice Home Warranty did an outstanding job with my AC claim. After accepting the claim , selecting a company to do the repairs, the schedule was lengthy and would have resulted in us having no AC for over a week. After consulting with them, they worked with the contractor to get it done within two days. Great job

3 months ago

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Verified Customer

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Chuck Cerny

I've been usingCHW for many years. I like that they assign a competent professional to handle any problem I've ever had. There have been a couple times I had to pay part of the cost but I experienced that with other companies as well. I feel I get treated fairly with Choice.

3 months ago

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Verified Customer

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Michael Brown

I pay for the service fee and have to pay for the part too. What are you all paying ? This is the worst home warranty I have ever had.

1 day ago

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Verified Customer

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Juan

For something that I don’t use a lot, it’s very convenient for me.

1 day ago

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Verified Customer

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Karen

Choice Home Warranty does not have enough qualified vendors to support the customers. I am waiting right now for them to assign a Plumber it's been 6 Days

1 day ago

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Verified Customer

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Abdul Wali

Best customer service beast phone service and fast action thank you so much!

5 days ago

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Verified Customer

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Linda / lewis Neal

All venders have been very quick to be in touch so I appreciate that.

6 days ago

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Verified Customer

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Sylvester

I requested two plumbing repairs, and not one of those jobs was completed! I paid both service fees for nothing.

6 days ago

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Verified Customer

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Stewart

I needed a repair to my air conditioning unit that stopped functioning in the middle of the summer season. This was the first time I was using my benefit so didn’t know what to expect. I was thrilled with the experience. I had someone come the next day. He identified the problem and was able to make the repair during that initial visit. I’m back up and running and have had so no subsequent problems. Overall, it was a great first experience with Choice.

4 months ago

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Verified Customer

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Larry Beard

Once I reaches out to Choice they had a repairman come out in 2 days to diagnose the problem. He ordered the replacement parts for the dryer. We were very pleased from beginning to end. My out of pocket expense was $85. Before contacting Choice I reached out to the Samsung and they did a video call diagnostic said we may not have the replacement parts and then offered me a discount on a new dryer.

4 months ago

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Verified Customer

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Dolores Fitzgibbon

Some of the things I like about Choice Home Warranty are cost and a variety of plans to choose from. I've used the plan twice and when needing a repair their online program was very easy to use . Just ad promised I was notified quickly with a response to a repair and scheduling options and a choice of cash or credit card. I'm very happy that I chose Choice and only sorry for having waited so long to commit.

4 months ago

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Verified Customer

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Sam Turner

Overall this has been a positive experience. I was offered to choose and contact the repairman I wanted and once approved and repairs completed I was to submit my receipt for reimbursement. There is a small learning curve to the process as a new customer but they communicate frequently and help you to successfully submit a claim for reimbursement. I am glad that I purchased the Home Warranty through Choice Home Warranty and have already signed up for another year. It has only been a few days since submitting my request so the check hasn’t arrived but I am confident that this will work just as seamlessly. Their Customer Support was quick and professional and eased any concerns I had related to the company and its quality of service.

4 months ago

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Verified Customer

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Dorothy Hurt

I had an issue with my refrigerator. They did come out several times to work on it. It had a twofold issue. Inside top would stay cool. I had tons of food, spoil and almost had a gallon at milk, blow up. And also the ice maker would not work. The icemaker was covered under warranty due to a recall. Samsung declared the ice maker not repairable. So after that Choice, home warranty would not come and fix the Refrigerator cooling part. So I had to spend money. I did not have to replace my refrigerator. Now the good part. My AC quit working right when we were having the heat waves. They had somebody out the next day to repair it, and all is good. Overall choice warranty is very good. I think every time I have called. They have been here the next day. And the online portal is great!

4 months ago

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Verified Customer

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katzkafe2

I'm really very pleased with the service I've received with Choice Home Warranty. I've had 2 claims so far and they were resolved in a timely manner, and the vendors are superb. They communicated they received claim, gave claim number, gave updates on locating a vendor for the job. Once found gave time of service and all the vendors info. Put my mind at ease with all the information and communication via text, and email.

4 months ago

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Verified Customer

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Lorraine

I had two calls so far. The dryer could not be fixed and a gift card was issued for Lowes, however, the amount for a replacement was only $388.00, which is not enough for a new dryer. I was very disappointed. The second one call was for a washer, which was repaired. It was my understanding that if an appliance could not be repaired, it would be replaced,not half replaced.

4 months ago

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Verified Customer

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Joanne

I had a great experience with a service company. They were quick to respond and provided excellent service. The technician who came was very polite and courteous. I had an issue with my hot water heater, and they had someone out the next day to fix it. The whole process was fast and efficient. I highly recommend this company for their prompt and professional service

4 months ago

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Verified Customer

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Frances

I recently reached out to this company for some help, and after a bit of a bumpy start with getting a response, they eventually got back to me and are hopefully working on resolving my issue. Overall, I've had positive experiences with them in the past, except for one incident with my dishwasher. Despite that, I still recommend them to others as they usually do a good job. Looking forward to having my dishwasher fixed and hopefully upgrading my rating to a 10. Thank you!

4 months ago

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Verified Customer

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Sara

I had a great experience with this company. They were quick to respond to my air conditioning problem and had someone out the next day. The service was efficient and cost-effective. I appreciated the option to purchase a warranty in advance at a reasonable price. The staff provided me with different ideas that ended up saving me money in the long run. Overall, I found their prices fair and the service top-notch. I highly recommend them for any HVAC needs.

4 months ago

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Verified Customer

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Bruce

My geothermal furnace recently stopped working, specifically the fan. The issue was intermittent, making it hard to diagnose, especially since the technicians were not too familiar with geothermal systems. Despite this, they were diligent in following up and ensuring the job was completed correctly. Overall, I appreciated their efforts in resolving the problem.

4 months ago

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Verified Customer

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Balasubramaniamshalini

I had to request a repair for my AC that wasn't working, and the customer support was excellent. They came on time, fixed the issue immediately, and I was satisfied with their service. However, I also had a request for my dryer, and although the customer support was good, the service technician didn't have the necessary part and had to come back a week later. This caused a delay in the service, so I would rate it lower. Overall, the AC repair service was great, but the dryer service had some issues.

4 months ago

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Verified Customer

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Carmen

I had an excellent experience with the technicians who came to my house. They arrived on time and quickly identified the problem. When I called, they were polite and explained everything clearly. My sister-in-law suggested texting them, which worked better for communication. The technicians were clean and professional in their work. Overall, they were excellent and I highly recommend their services.

4 months ago

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Verified Customer

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Betty

I recently had a positive experience with Choice Home Warranty. They promptly resolved an issue with my air conditioning unit at a rental property. The technician was efficient and recommended getting a new unit, which has been working well according to the tenant. I appreciate their quick response and handling of a scheduling mix-up without any hassle. Overall, I am satisfied with their service and would recommend them based on my experience.

4 months ago

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Verified Customer

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Hugo

I have been a satisfied customer of this company for many years. Their professionalism and commitment to customer satisfaction are commendable. Whenever I have had to use my warranty, the service has been timely and satisfactory. I have even extended their insurance coverage to my son's home. Overall, I am totally satisfied with their service and would highly recommend them.

4 months ago

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Verified Customer

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Anonymous

I have had a positive experience with this company. Their technician responded within 24 hours and fixed my issue promptly. I've had to call them twice, and they have always been efficient and reliable. Recently, my dishwasher had a problem, and they quickly diagnosed and fixed it. I appreciate their timely service and friendly staff. Overall, I have never had any issues with them, and they have consistently delivered on their promises.

4 months ago

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Verified Customer

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Albert

I recently had a positive experience with Choice Home Warranty. When I had an issue, their service desk directed me to a technician who efficiently fixed the problem. This was the first time I used their services in our new home, so I don't have much experience with them yet, but so far, they seem very good. Compared to other warranties I've used, Choice Home Warranty appears to be more streamlined. Overall, I would give them an A+ rating.

4 months ago

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Verified Customer

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Cheryl

I recently had a great experience with this HVAC company. When I had an issue with my system, they responded promptly and sent knowledgeable technicians. Even though the problem couldn't be fixed immediately, they were fantastic and at the top of my list. Just a month later, I had another positive experience with them. They are definitely number one in my book.

4 months ago

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Verified Customer

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Heather

I recently had to request a repair for my air conditioning unit through AI Home Warranty. Living in a hot area, AC is essential, and their quick response impressed me. I submitted a claim in the evening and had a repair person scheduled for the next day. The service was prompt and efficient, a significant improvement from my previous warranty provider. AI Home Warranty's value and speedy processing of claims make them a great choice for homeowners.

4 months ago

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Verified Customer

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Margaret

I recently had a positive experience with this company. Despite some initial concerns about the service, they were able to send someone out within 24 hours to fix the issue. I only had to pay $75 for the service, and they were able to resolve the problem without any additional charges. Overall, I am satisfied with their service and even purchased a long-term policy with them for five years.

4 months ago

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Verified Customer

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Sheila

I recently had a positive experience with a repair service. The technician efficiently fixed my stove door that had issues, providing great service. I've used the warranty for plumbing and washing machine repairs, saving money in the long run. Overall, the service has been worth the initial cost, giving back in valuable repairs and savings for my family.

4 months ago

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Verified Customer

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Bernard

I was impressed with the quick service and knowledgeable repairman from this company who fixed my garage door opener. They were responsive and sent qualified mechanics promptly. In comparison to my previous experience with another warranty company, the service was much faster and more efficient. The competitive pricing and quality service make them a top choice for home repairs.

4 months ago

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Verified Customer

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Anonymous

I only needed their service once when my refrigerator needed a new compressor. They scheduled promptly, fixed the issue efficiently, and did a great job. However, they keep sending me emails about specials and joining, even though I'm already a member. It's unnecessary and a waste of their time. I have them on file for both my personal and rental properties.

4 months ago

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Verified Customer

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Scott

I had a positive experience with this service. They were quick to respond and had a different policy for parent plans, which was convenient. The flexibility and communication were great, especially in scheduling appointments. They were prompt in sending out contractors, unlike other places. The video recording feature for issues was helpful. Overall, the service was efficient and accommodating to my needs.

4 months ago

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Verified Customer

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George

I have had great experiences with this service. Every time I call, they quickly find someone and set up appointments without any issues. They handle everything efficiently, from setting up to fixing the problem. I have used their service multiple times, and it has always been consistent. They take care of any extra costs and ensure the job is done well. I have never had any problems and that's why I keep renewing my subscription.

4 months ago

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Verified Customer

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Barbara

I had a great experience with the service provider for my washing machine repair. They were prompt, efficient, and the process was seamless. I made a claim online late at night and by the next morning, they were already in touch. The repair was done smoothly and on time, with a part needing to be ordered, but the overall experience was hassle-free. Highly recommend their services.

4 months ago

Choice Home Warranty Reviews