Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Verified Customer

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Patricia

I recently had a great experience with Choice Home Warranty. The technician arrived a day earlier than expected, which was a pleasant surprise. He was professional, cordial, and did an excellent job fixing a leak near my dryer hookup. I only noticed the leak when getting a new washer and dryer installed. Choice took care of the issue promptly, allowing me to proceed with the installation. Overall, I was very satisfied with the service provided by Choice Home Warranty.

4 months ago

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Verified Customer

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Barbara

I had a great experience with the service provider for my washing machine repair. They were prompt, efficient, and the process was seamless. I made a claim online late at night and by the next morning, they were already in touch. The repair was done smoothly and on time, with a part needing to be ordered, but the overall experience was hassle-free. Highly recommend their services.

4 months ago

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Verified Customer

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Scott

I had a positive experience with this service. They were quick to respond and had a different policy for parent plans, which was convenient. The flexibility and communication were great, especially in scheduling appointments. They were prompt in sending out contractors, unlike other places. The video recording feature for issues was helpful. Overall, the service was efficient and accommodating to my needs.

4 months ago

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Verified Customer

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George

I have had great experiences with this service. Every time I call, they quickly find someone and set up appointments without any issues. They handle everything efficiently, from setting up to fixing the problem. I have used their service multiple times, and it has always been consistent. They take care of any extra costs and ensure the job is done well. I have never had any problems and that's why I keep renewing my subscription.

4 months ago

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Verified Customer

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Bernard

I was impressed with the quick service and knowledgeable repairman from this company who fixed my garage door opener. They were responsive and sent qualified mechanics promptly. In comparison to my previous experience with another warranty company, the service was much faster and more efficient. The competitive pricing and quality service make them a top choice for home repairs.

4 months ago

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Verified Customer

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Anonymous

I recently had an issue with my toilet and had to call a plumber for help. The representative on the phone was a bit confused at first, but once we got that sorted out, the plumber arrived promptly. He quickly fixed the problem, and I was impressed with his professionalism and efficiency. Overall, it was a positive experience, and I would definitely recommend their services.

4 months ago

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Verified Customer

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Louise

Great system for contact, oversight of my problems by a single individual and she's really on top of her game, plus she has excellent back-up. Things are just "supposed to" happen - they do! Then there's follow-up later to make sure all service/repairs have solved the problem. I've had another "top-rated" home warranty. Choice Home Warranty is way out in front in every way!

4 months ago

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chenrichs05@hotmail.com

4 months ago

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Verified Customer

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Angela Cabiya

I had 3 problems in my home. My stove top burners quit working, my shower head was spraying the ceiling due to clogging I. The rain head and the previous owners left us with clogged bath tubs, sinks and a toilet that would keep running and not fill the tank. I’m pleased to say all of our problems have been taken care of. They were always on time, knowledgeable and professional. They worked around my schedule which I was so thankful for!

4 months ago

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Verified Customer

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Cheryl

I had a problem with my stackable washer and dryer. The first time I called on it I bd was having water coming out the door. Only one man came out knowing that it was a 2 man job, he removed the part that you put softener or bleach in so every time I did laundry I had to dump the water that filled up in the drawer. I dealt with that for 6 months and called back, 2 men came cleaned out the drawer put the part back in and out worked fine. It wasn’t about water pressure like the first guy said ! It was fixed with the 2guys that came last! I’m very happy

4 months ago

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Verified Customer

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Justine

The communication between Florida Pro Services and me was very slow. Finally, once it was approved it went quickly and the technician (John) from Florida Pro Services was great. But, I was out of air conditioning for 10 days at 99 and 100 degree weather and I am 86 years old with a heart condition and being without air was brutal. I feel there should have been better communication with me. On day 11 John came back and got my air conditioning system going and all is well!!

4 months ago

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Verified Customer

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Brian

I’m new to Choice, I’ve only used them once for a cooktop. Everyone was nice,. The only complaint I would have is the longevity from the time you call for something broke until somebody actually shows up. I can see where this will be extremely problematic in the summer if your air-conditioning broke. So far so good. I have several houses. I’m giving this one year. If it works, I will get the warranty on all of them.

4 months ago

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Verified Customer

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Beverly

"They were very quick to respond. Repair man they sent was very knowledgeable and friendly. He arrived on time with new hot water heater and went to town to get the parts that he didn't have with him. He explained what had happened with old heater and what we could expect with the new one. He was very neat and cleaned everything up before he left.

4 months ago

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Verified Customer

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Ronald

Choice Home Warranty provided quick responses for my problems. Sometimes a week is too long to wait for a repair. I would like the assigned repair company to call and let me know that they have the repair order and see if they are able to get to me sooner. This last problem, the repair facility never did call. Another company was assigned but this was another week. The 2nd repair facility couldn't find a clean out and poured a chemical in the drain to open it. he said that should do it but to wait a few hours for it to work and left. The drain did drain better but does fill up after a few minutes. Maybe he should have called back and verify that the problem was solved but did not. He was very polite and had a professional appearance. I would rate him with an 8 out of 10. I guess I will buy a commercial grade drain cleaner and see if that works. I may need to locate where the drain clean out is. this may require me to hire a plumber ti do that??

4 months ago

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Verified Customer

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Alexander

I have filed two separate claims in the last few months. Both times they were addressed by Choice Warranty on the same day and a repair person was out within the week. The repair companies were both professional and informative and solved my problems immediately. I have had great experiences with this company and will continue to renew their service.

5 months ago

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Verified Customer

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Ernesto

Mark and Kaylon, the two guys that came to service my water heater did a very good job. They were on time, checked everything out, found the problem, even checked with their manager to verify their findings. They fixed the problem and checked to make sure everything was working right, cleaned up and left. These young men were the best servicemen that have ever come to fix something at my home. I paid for 7 years and am several years into the contract and the contractors have been below scale until now. I finally got something fixed.

5 months ago

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Verified Customer

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Sylvia

I've only had Choice Home Warranty about 2 months. In that short time, both my refrigerator (icemaker) and stovetop were in need of repair after an energy surge. Not sure it caused the icemaker problem, but definitely did the stove. They sent repairmen out in a very timely manner (Frigidaire) and as soon as parts were obtained, it was fixed. It's terrible to be out of ice in Florida with the type temperatures we're having now, so was very happy to get my ice back.

5 months ago

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Verified Customer

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Teresa

Very satisfied with the service it was easy to place a claim and prompt schedule service

1 week ago

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Ricardo

Got right, no more problems so far with the dishwasher. I hope it doesn’t break down again

1 week ago

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Roger

Choice Home Warranty is very reliable. They took care of my refrigerator quickly.

1 week ago

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Himanshu Singh

6 months ago

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Gerardo Garza Weslaco, TX

There were two different visits from two different service techs. Both techs were friendly, cordial and efficient with the washer task. First one diagnosed the issue and ordered a drain pump. The second installed the pump. Just about all is great with the Choice Home Warranty except: I would prefer that the appointment time specified on the CHW site would be more precise. In my case when I received the email before the service date (and later went to the site) it specified the appointment time from 8:00 AM to 5:00 PM. It would be better if appointment was narrowed down to a more specific time. As both my wife and I both work we cannot just take a entire day off. But if a more specific time was specified, say for instance 2 PM, then we could leave for our house before the appointment time and be there when the tech arrives as opposed to being at home all day waiting to see what time the tech arrives. Other than that everything else was good.

7 months ago

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Verified Customer

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Angela

Whenever I called, they always answered my questions, even though I didn't agree with them. I used it just recently because there was a plumbing issue in the guest bathroom and the water went into the closet, into the back bedroom. And I thought that Choice Home Warranty would send someone to maybe suck up the water and clean the carpet in there, and they didn't. I guess that wasn't part of the plan. They fixed the issue and the person was very nice and everything and the issue is resolved. I used Choice to replace a ceiling fan and the technician was wonderful. It's just that when the technician called his boss about my ceiling fan, he had the boss on speakerphone, and you know what the boss said? He said, "Go to Lowe's and get the cheapest ceiling fan you can find." And I heard him and I got hot, I got really upset about that. I said, "No, you go to wherever you go and you get a ceiling fan just like the one that you're taking down." So they did put one in just like the one that they took down and everything's been working fine since then.

8 months ago

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Verified Customer

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Luveta

I've never spoken to anyone personally. I've always gone online. I had one claim and I just went online and took care of it. I used my warranty when we had a really bad cold spell here. The heater wasn't heating the house. I called them and told them I needed someone to come and check it because it wasn't working and it was really cold during that time. And they set up an appointment and emailed me the information. I was a little aggravated because we didn't have any heat. And it was so cold, but I understood that everybody probably was having problems with their heater when we had that cold spell. So, the guy did call me that they got to come out and said he had an appointment and that he would come out right away. So he did come earlier than the appointment that was scheduled. He was awesome, he looked at everything, he knew exactly right away what the problem was, he had the part with him. He fixed it, a super professional man, and got it started working, it started heating up immediately. So with setting up the service, I was at first I was disappointed because we were cold, and we had to wait, but then all of a sudden he got somebody to come and he called and we got in quicker. So it was really a positive experience after all.

8 months ago

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Verified Customer

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Doris

We needed to replace our in-wall air conditioning and heating unit last year. And initially, I sent in the claim and because of the company that they had sent to our house, it took several months before it was resolved. And finally, it turned out fine. We did get a new unit for our wall unit, so it turned out fine. It just took, it took 4 or 5 months to get it settled. They came in and worked on the clothes dryer, and everything was great there. As for the warranty company itself, yes, they gave us the parts we needed to complete the claims. So everything with the warranty company was fine. It was just that we had one trouble with the heating and air conditioning company that came out.

8 months ago

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Verified Customer

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Lorraine

Very good 👍🏼 ** I was scheduled and the company called but I canceled because my freezer started working again.

2 weeks ago

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Edwin

The person that came out to fix my problem didn't fix it. When I got home from work, they were looking for other things to fix. Not a good experience. I called my own person, and they fixed the problem right away.

2 weeks ago

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Carlos

I have only had one problem to consider with choice so the sample size is small. They did approve my repair so that says something for them

2 weeks ago

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Timothy

CHW absolutely sucks. My a/c went out. They never told me that I would have to pay almost 5k to have it replaced, when I signed up , they told me that all I would have to pay is the service charge. $75. Stay away from these crooks

2 weeks ago

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Verified Customer

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Robert

Technician they sent was knowledgeable and professional. He explained the issue and was able to resolve the leak.

2 weeks ago

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GEORGIANA PELLEY

So far I have had good luck with choice once my appointment is initiated and put in too place that's the hardest too get through

3 weeks ago

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Lois Stone

I’m very disappointed that my ceiling fan was not completely covered. The electrician was great, but I would not recommend Choice home warranty to any of my clients. First American would’ve covered the whole Ceiling Fan. I’m still waiting for my $250 which I have not received yet.

3 weeks ago

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Verified Customer

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Anna Iannelli

I was disappointed that my washing machine issue wasn’t under Choice warranty. I pay for this every month/year and it doesn’t seem to benefit Me whatsoever.

3 weeks ago

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Verified Customer

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Nadine Bennett

Both service guys were nice & friendly. First time I have used this service . Well worth the monthly premiums.

3 weeks ago

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Verified Customer

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Shannon H

Creating a claim is easy, the service ticket is put in quickly and the issue is resolved quickly. Thank you!

3 weeks ago

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Eilene

I don't like it when I need service the contractors don't work on the weekend. I end up spending money and losing money because I have take off work. This last contractor needs to come out a 3rd time because the dryer is still doing the same thing.

3 weeks ago

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Verified Customer

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Patsy Lummus

Didn't cover cracked spray arm in dishwasher, didn't fix stove, sent $300 for $1800.00 cost of stove. Got ok to fix ice machine but haven't heard anything from choice in over month

3 weeks ago

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Margaret

The service was generally good, with polite and efficient technicians. However, I faced issues with coverage for my pool equipment, leading to multiple visits without resolution. It was frustrating to pay for services that didn't address my needs. Overall, while the staff was nice, the coverage policies left much to be desired.

1 month ago

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Verified Customer

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Mary

I had a mixed experience with the warranty service. Initially, they were helpful in sending someone to assist with my claim. However, when I needed to use the warranty for my refrigerator, I was informed that the issue wasn’t covered. The appeal process was frustrating, as I never received a promised follow-up call, leading me to cancel my claim. Overall, I was disappointed with the lack of communication.

1 month ago

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Verified Customer

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Martha

I like the way you send out good repairmen or evaluators about issues but I have called repeatedly about the money you offered and I agreed to for bad washer. I replaced washer with my savings awaiting money promised in June. I am awaiting my money offered which I accepted

1 month ago

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Ryan

When you call for the warranty you speak to people outside of the US and they read off a script. Even though it maybe listed that they repair something there are a lot of exceptions they don’t tell you about. They had to get someone 3 hours away to do my repair which they don’t cover most of it still costing me $1000.

1 month ago

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Verified Customer

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Zonia Gatlin

On latest call the plumbing company came in right away and resolved my problem. Fortunately I have not used Choice services too often

1 month ago

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Verified Customer

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Jane

The technition was very nice. Part arrived 3 weeks before he could come back. (not enough techs) Wrong part. Waiting another month. Been since right after the 4th of July when stove top was out.

1 month ago

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Celia

Appointments with repairmen are usually within a couple of days. However, some of the repairman are difficult to communicate with and one did not show up for multiple appointments.

1 month ago

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Verified Customer

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Elouise

This company is amazing. the only time you have to call them is when there is an issue with the technicians. Otherwise, everything is done online.

1 month ago

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Verified Customer

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Jacqueline

Customer service was very good regarding my recent claim and the technician that fixed my microwave was efficient and fixed the problem quickly.

1 month ago

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Verified Customer

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Charles

They don"t live up to warranty and leave you with no option but to accept, we will repair or you just have to keep paying servicemen. Select reply is we're nor replacing your dishwasher. Never received a call from Choice explaining g why my dishwasher would not be replaced@?! This has drug on since Feburary 2024.

1 month ago

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Verified Customer

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Kaycee

A little better communication between Choice and the vendors it uses...seems that there was a lot of going back and forth, he said-she said before the work got done.

1 month ago

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Verified Customer

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Sandra

Very fast service. And when your tollite stops working you sure need that. Very satisfied with the speed and excellent service I received.

1 month ago

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Verified Customer

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HDale Dudley

AC unit not cooling was reported, T-stat was set on 75, house temp was 81 degrees and outside unit was running constant. Prompt response from CW and from AC contractor was great. AC tech was great, informed me and CW, that the problem with my 12yr old AC unit was inefficiency, Only 10 degree difference across the coils but should be 18 to 21 degree difference. AC tech stated to me the unit needed to be replaced and turned in his report to CW. CW reported to me "NO PROBLEM FOUND". THANKS

1 month ago

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