Choice Home Warranty: Read 42,109 User Reviews From Real Homeowners

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Verified Customer

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Sam

Once you get a Technician at your home, they do an excellent Job. The problem is with getting a response that doesn’t take 2-3 weeks to get you help. Also I had an appointment canceled and rescheduled the day they were supposed to come out after waiting 2 weeks. You need a website dedicated to customer complaints and you might learn something. I had this a few years ago and I liked it a lot, you could pick your own Tech. , the tech. Would call in and CHW would approve the bill, simple. When you call to report a problem, it sounds like a crowded room of immigrants who can’t understand anything. That’s the main problem, communication.

4 months ago

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Verified Customer

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Howard McCaleb

choice home warranty is real quick to take the money out of my bank account and on time every month had a warranty problem with dryer they oked paying for the dryer but said it would take 30 days to get a voucher from them so we could purchase a new dryer why not just cut the customer a check and be done with it plus we could have just purchased the new dryer now we have to wait 30 days for them to email a voucher and we take it to lowes and still have to put money with it to get the new dryer after a months wait. There is no reason for them to take that long.

4 months ago

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Verified Customer

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David Morris

Choice Home Warranty hs treated us very well this year in that they have helped us replace a roof mounted AC/Heating unit, a kitchen faucet and a refrigerator. In some cases it has taken quite some time for the process to be completed. While I understand the reasons for some of the delays, I am still a bit disappointed I how much time it does take. However, ido highly recommend CHW to anyone in the market for a home warranty policy.

4 months ago

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Verified Customer

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Julie

Had a plumbing problem and put in a request for service. I got an email from choice saying that a plumber was coming That day and it was 1 PM when I got it! I never received a phone call from the company or a follow up from choice. Very frustrating. I ended up putting three bottles of liquid plumber down the drain to limp it along. When I signed up also for the five-year plan, they promised me to extra services. When I called and tried to use one of the services a year and a half into the five years, they said that I didn’t have that service available to me unbelievably frustrating to pay that much in advance and not have the service.

4 months ago

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Verified Customer

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Jim Franklin

Timely response! Sears repair contacted us the following day and arrived that day to repair the dryer problem. Ordered replacement parts which were several days in delivery. The repair person gave us a date the parts would arrive and was there on that date to complete repair. Best service we could have hoped for.

4 months ago

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Verified Customer

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Don

I've used the warranty service 3 times, the first I thought was very bad as I had a micro wave quit and Choice would not repair or install a new unit instead they gave a cash settlement for the cheapest SS model available leaving me to install the micro wave. The second and third times I used Choice were for AC problems and both times the service was superior, but due to the micro wave problem I couldn't give a five star rating, although the two AC repairs were both 5 stars.

4 months ago

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Verified Customer

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John

It was so great to have Choice there when I needed service. The peace of mind and friendly rapid response to my needs were very impressive. The instant response and friendly knowledgeable technician that responded gives you peace of mind.

4 months ago

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Verified Customer

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Hector

They need to get serial # and product info To avoid problems to be told to go read your contract if I call the company they should tell me the items not covered before they send someone when they sell it they tell everything's covered or replaced

4 months ago

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Verified Customer

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Pat

I have had mixed experiences with Choice Warranty, most of them unsatisfactory. When submitting a claim, it has taken a week or longer for a technician to arrive. The communication with the technicians has been difficult. If you are in no rush, Choice Warranty may be a good choice. But, I have been without a functioning washing machine for over a month now. My understating was that if an appliance was unable to be repaired, it would be replaced. That is not the case. With my washing machine which can not be repaired, they sent me a gift card to Lowe’s for $343. Here are no washing machines for that price.

4 months ago

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Verified Customer

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Richard

The immediate response was great. Also the project was completed within a timely manner. The Technican who responded was extremely knowledgeable and courteous. I was definitely satisfied with the services provided by Choice Home Warranty.

4 months ago

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Verified Customer

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Tez Tez

I like the attentiveness and the service, from what I have experienced dealing with choice home warranty is they take care of their customers and make sure things get done whether it's your appliances or anything that's covered by your insurance.

4 months ago

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Verified Customer

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Dora

They took care of all my problems. The only thing that was not perfect was that it took a little longer to get a repair person as I live in a small community and quite a ways from a fairly large town but I still wouldn’t want to be without Choice Warranty. Thank you Choice Warranty.

4 months ago

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Verified Customer

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Evelyn Mara

I've had a warranty in place for 2-1/2 years. This is the first time I've used it. The old Kenmore washer that came with the house was making a huge racket and shaking hard on the spin cycle. The repairman adjusted the rear legs, which reduced the noise and shaking but hasn't eliminated it. I guess it will have to break down completely before I can get a replacement. It also appears that Sears (whose repairman was sent) is overbooking their people; the repairman was 2-1/2 hours late for my afternoon appointment.

4 months ago

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Verified Customer

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Charles

Fast response from the time I filed a claim until completion. The first visit was enlightening, the tech was thorough and sincere. He accessed the problem, ordered the parts needed, set up a date for the repair, we received the parts within 2 days, the other Tech came as scheduled, completed the job in about an hour.

4 months ago

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Verified Customer

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Orlando

I bought 5 years in advance well worth the savings getting an extra 1 year too. 2 service calls went real well especially replacing the mother board on my spa. Very satisfied. I recommend all the time and my us a realtor and recommends Choice

4 months ago

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Verified Customer

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Chanda

The only thing I don't like that no one called me that Friday that I stayed home from work, I had to called them for my service,that not right at all they gave me a times 11:00 until 3:00p.m. someone came after I called them.

4 months ago

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Verified Customer

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Joseph

Customer service is atrocious. The sales people lie to you about what they're going to cover, even after you tell them you need a specific coverage. Only to find out when filing a claim that the claim is denied for not being covered and say you can add at next renewal but now they know there is an issue so future claims are automatically denied on that item.

4 months ago

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Verified Customer

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Christine Higdon

I do not like that I have to wait up to 30 days to receive my buy out money so I can replace my washing machine. I'm disabled and on a tight budget and with 4th of July sales I would be paying less out of pocket if I had my promised money. It's been 2 weeks and still no 343.00 Lowes e card. Very disappointed with all this! As for sending technician out was great.

4 months ago

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Verified Customer

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Joseph Belanto

Choice Home Warranty is very straightforward with what is covered and what is not. So you know upfront if you should submit a claim or not. And the items they don't cover are mainly parts that go through a lot of wear and tear, so I wouldn't expect them to be covered in the first place.

4 months ago

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Verified Customer

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Mary Cashman

From the time I made the phone call to make a claim, everything went very smoothly, they had a technician out the very same day. He diagnosed the problem and ordered the part. Came back as soon as the part was in and fixed the problem with my microwave. I was very happy with the service I received . Thee red service was amazing

4 months ago

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Verified Customer

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D M

I was really happy with my claims person, Latasha W. She was real responsive to my communication and resolved my claim issue wit no problem. I still need to be refunded for a part that Sears did not need, but I'm sure she will get his taken care of.

4 months ago

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Verified Customer

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Shelly

Loved Corridor plumbing...I had to call choice warranty 4 times over 7 days before they had a provider...went 10 days not able to use our downstairs toilet. They would tell me they would call back and did not. When Corridor took the job they erred great!

4 months ago

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Verified Customer

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Nicole Mcelroy

Choice has a seamless process for claims and reimbursement. I had an ease of time requesting assistance and when they couldn’t provide a tech to assist they allowed me to find my own and reimbursed the claims without conflict. So happy with my service over the past 3 years.

4 months ago

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Verified Customer

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Carole

I was not happy with All Fix Service LLC that you sent to look at my ceiling fan with lights. I have talked to them a number of times about what the tec h said was the matter and I was told something en tirely different. Then when I wanted them to repair the light fixture (at my expense which I felt was wrong) they told me they were too busy to even quote me a price. Not very good business practice. Thank you for listening. C arole A. W.

4 months ago

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Verified Customer

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Hiep

Choice has saved me thousand of dollars already this year 2024. My A/C blower broke down, the job costed me at least 800$, but only paid 165$. This just one example. I highly recommended Choice to all penny pinchers out there.

4 months ago

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Verified Customer

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Shearin

I was very satisfied with the work done by this company. The quality of their service was excellent and I would highly recommend them to my friends. The staff was professional and efficient, and they completed the job in a timely manner. Overall, a great experience and I will definitely be using their services again in the future.

4 months ago

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Verified Customer

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Rayna

I recently had some plumbing problems and decided to contact Choice Warranty for assistance. They quickly sent someone to address the issue, which I greatly appreciated. The service provided was efficient and resolved the problem effectively. I was pleased with the prompt response and the overall experience with Choice Warranty.

4 months ago

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Verified Customer

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Rebecca

I recently had a great experience with a plumbing service. They were quick to schedule someone to fix a leaking toilet. The technician replaced the steel and bolt efficiently. I've used their services multiple times and have always been satisfied with their prompt response and quality work. Highly recommend them for any plumbing needs.

4 months ago

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Verified Customer

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Harold

I recently had a positive experience with the company. They were very helpful and promptly sent someone to repair the issue. The last service I used was for a hot water heater, and I am very satisfied with the outcome. Overall, I believe this is a great company that provides excellent service.

4 months ago

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Verified Customer

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Terri Hocking

We had a leaky toilet and the service was prompt and friendly. The issue was fixed right away, and we were very satisfied with the quick response. The staff was courteous and professional throughout the process. Overall, a positive experience with great service.

4 months ago

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Verified Customer

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Cynthia

I have no complaints about the service I received. Everything has been positive. I recently used the service and was in the process of resolving an issue with my ice maker. They had to order a new door for the ice maker, which is currently being replaced. Overall, the experience has been awesome and the staff has been great.

4 months ago

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Verified Customer

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Sheila

I had an experience with the service where they charged me twice for fixing issues they didn't resolve the first time. It was frustrating because we needed the service, but the situation wasn't ideal. I felt like I had to pay for their mistakes.

4 months ago

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Verified Customer

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Tolou

I recently had a plumbing issue and encountered some difficulty opening a claim due to a previous one being closed. After contacting customer service multiple times, I was able to get assistance in putting the claim through. Overall, my experience has been positive so far, and I am waiting to see the outcome.

4 months ago

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Verified Customer

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Jan

I recently had an issue with my garbage disposal, and I must say, the service I received was exceptional. The technician was prompt, knowledgeable, and very pleasant. He quickly fixed the problem, and I was thoroughly impressed with his expertise. I highly recommend their services for any plumbing issues.

4 months ago

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Verified Customer

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Bonnie Graham Forney, TX

The refrigerator completely stopped working and needed multiple repairs. Despite being promised a credit card for Lowe's to purchase a new refrigerator, I have yet to receive it. I am eager to follow up on this issue and receive the compensation I am entitled to as a customer.

4 months ago

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Verified Customer

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Francine

I contacted the company about my air conditioner not blowing cold and they promptly sent a technician the next day. The technician fixed the issue within 45 minutes. I was impressed with the quick response and efficient service.

4 months ago

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Verified Customer

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Marcus

We recently experienced plumbing problems in our bathroom and laundry room. Thankfully, the vendor promptly came out and successfully resolved the issues. The service was efficient and effective, leaving us satisfied with the outcome. Overall, we had a positive experience with the vendor and would recommend their services to others in need of plumbing assistance.

4 months ago

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Verified Customer

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Penny

I'm a bit frustrated with the slow response to my pool pump issue. It took a week to get a replacement, but it seems like the cheapest option was used. I was hoping for a new one if my pool heater or AC broke, but it seems there's a limit on replacements per year. Disappointing service overall.

4 months ago

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Verified Customer

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Ronald

I recently had a positive experience with a repair service for my washer. The technician was professional and did a great job explaining the issue and what needed to be done. The repair was timely and efficient. Overall, I was satisfied with the service provided.

4 months ago

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Verified Customer

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Ankil

I was impressed by the quick response and action taken by Choice Warranty when I had an issue with my appliance. They sent someone promptly to diagnose and fix the problem. Overall, I had a positive experience with their service.

4 months ago

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Verified Customer

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Dawn

I was impressed with the prompt response I received when I needed assistance with my air conditioning units. The team was quick to address our needs, ensuring a smooth and efficient process. Overall, I had a positive experience with their service.

4 months ago

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Verified Customer

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Adam

I recently had to put in a claim for my AC that went out around 1:00 AM. The process was quick and easy, and someone was able to come out to fix it within 36 hours, which was impressive to me. As of now, I have no complaints.

4 months ago

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Verified Customer

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Chris

I recently had an issue with my electric stove's burner, but the service was quick and efficient. The technician came promptly, ordered the necessary part, and replaced it without any hassle. Everything seems to be working perfectly fine now. I'm satisfied with the service provided.

4 months ago

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Verified Customer

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John

I was impressed with how quickly they addressed my question and resolved the issue. The customer service team was efficient and effective in fixing the problem with my dish disposal, sink disposal, and air conditioning. Overall, I had a positive experience with their services.

4 months ago

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Verified Customer

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Susan

I had a great experience with the air conditioner service. When it wouldn't turn on, they were quick to respond and very professional. The technician who came out was wonderful and they were prompt. I felt comfortable and well taken care of, like a family member. Overall, I was very happy with the service and would highly recommend them.

4 months ago

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Verified Customer

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Alan

I only had to use the service twice, and both times they were punctual. The delivery was quick, within the next day. I did have to use customer service once for an acquisition issue, and they were helpful. Overall, I am satisfied with the service provided.

4 months ago

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Glen

I find the insurance company to be somewhat unreliable in covering necessary repairs promptly. They took a long time to approve replacing a part for my heater, lacked urgency in addressing issues, and refused to cover a water leak that required immediate attention. While they eventually came to check my hot water heater and air conditioning, their lack of responsiveness and reluctance to cover essential repairs is concerning.

4 months ago

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Verified Customer

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Barbara

I recently had a plumbing issue in my bathroom. They were quick to respond and had the problem fixed within a day. The plumbers were friendly, courteous, and did an excellent job. Overall, I was very satisfied with their service and would highly recommend them for any plumbing needs.

4 months ago

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Verified Customer

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Paul

I had an issue with my toilet and needed a warranty service. The company responded quickly, fixed the problem within two days, and I haven't had any issues since. I've used their services multiple times, and they always come promptly and get the job done efficiently. They are a reputable company that delivers on their promises.

4 months ago

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Verified Customer

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Angie

I have used the warranty service twice since purchasing, and both times were very responsive, receptive, and quick in resolving the issues. The most recent was for air conditioning problems, which were fixed within a couple of days. The online service request is user-friendly and easy to navigate. Overall, I am satisfied with the service provided.

4 months ago

Choice Home Warranty Reviews