Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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M Hines Fayetteville, North Carolina

The tech was knowledgeable, informative and careful. He was on time and ensured that my problem was resolved.

5 days ago

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Tariq Butt Groveton, Virginia

We are out of AC for 5 days, how this warranty work, not acceptable, very much inconvenience. The small issue which can be replaced in one hour Straching out to 5 days and end of the day they asking me to pay $380 additional. This cost i can hire a contractor my self and done on same day.

1 week ago

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Verified Customer

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Charles Jones Concord, Tennessee

The technician arrived ontime, was knowledgable, and professional. We would highly recommend them.

2 weeks ago

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Verified Customer

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Michael North Prairie, Wisconsin

They made me a good financial deal. However, I really was not pleased with their concern for me or any problems that should have been covered and were not.

2 weeks ago

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Verified Customer

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Doug Myrtle Beach, South Carolina

You charged me over $3,000 Sept 18, 2025 for an air conditioner replacement. Has issues, under warranty and I still had to pay for a service visit Very disappointing and NOT good customer service Doug Daly

2 weeks ago

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Verified Customer

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Richard Damascus, Maryland

They said they would replace my washer I have waited over 60 days and no check yet.I am still waiting. I am thinking Home choice warranty doesn’t live up to their promise. I don’t recommend them at all.

2 weeks ago

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Verified Customer

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Shirley Louisville, Kentucky

Very pleased with your concern and the service man. Will stay with your company.

2 weeks ago

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Verified Customer

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Deb Mechanicsburg, Pennsylvania

Former owner had Choice and I 'inherited' it from them. I chose to continue, to take the worry of system failures away.

2 weeks ago

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Verified Customer

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Walter San Francisco, California

They do what they say they will do! Very refreshing to find a company that practices good ethics.

2 weeks ago

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Verified Customer

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FredJDobelbowerand Phoenix, Arizona

We have been with them for several years and have had only 9ne problem which they resolved

2 weeks ago

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Verified Customer

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Cynthia Greensboro, North Carolina

Claims are usually approved quickly. Got my water heater approved and installed in 2days.

2 weeks ago

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Verified Customer

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Kyle Mesick, Michigan

Living many miles away from a second home makes sense to have a company that can assist getting techs to you quickly.

3 weeks ago

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Verified Customer

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Janet Sunnyvale, California

For the second time a claim has been denied . This time it is due to a wrong interpretation of aa function of the pool which I have appealed . If this continues , I will be cancelling my contract with Choice HW.

3 weeks ago

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Verified Customer

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Teresa Boulder Creek, California

You do not provide services that you publish. I have been a customer of Choice Warranty since 2024. I have a broken dishwasher panel that you said you do not cover. Exactly what do you cover if it broken?

3 weeks ago

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Verified Customer

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Sharon Green Buford, Georgia

Handling claims in a timely manner as well as keeping customers informed with updates.

3 weeks ago

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Verified Customer

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Sandy Baton Rouge, Louisiana

Terrible service, said they performed service they did not perform and based on that denied claim. I got second opinion, who ended up resolving the problem, and they still denied claim. Would never recommend them.

3 weeks ago

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Verified Customer

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Larry Baldwin Chester, Virginia

I had bad luck with one of your competitors & decided to try Choice. So far so good!

3 weeks ago

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Verified Customer

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StephanieAndBryan Carloover, Virginia

Once we got on track things went well the technician was good he did the job correctly

3 weeks ago

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Verified Customer

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Preston/Sheila West Bradenton, Florida

First true experience with Choice. We’ve been 3 weeks without a functioning refrigerator. Poor experience. We’re performing a restart and hope this goes better

3 weeks ago

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Verified Customer

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Kris Kalispell, Montana

My last home warranty company didn't seem to want to pay for anything which ended up costing me a lot of money.

3 weeks ago

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Verified Customer

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Vicki Bullhead City, Arizona

I took a chance, your slow at getting people out, you closed a open claim before the item was working. You need more humans to speak to, I hate AI's. 😒 I I

3 weeks ago

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Verified Customer

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DapoANDJudy Tampa, Florida

Jessica and Kelly are awesome. They explain things and they really try to help you

3 weeks ago

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Verified Customer

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Sandra Atlanta, Georgia

Choice had been great to work with, but now they are not. Their current skills of working with you and problem resolution are severely lacking. Very Frustrating

3 weeks ago

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Verified Customer

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Tina Montgomery, Alabama

Dislike how long in take the get funds distributed. It takes 30 days to get a E-card sent to your email makes no since at all. I still haven’t received funds for refrigerator

3 weeks ago

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Verified Customer

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Peter Ayres Palmetto Bay, Florida

Choice is a very reasonably priced plan with competent professionals who stand behind their work

3 weeks ago

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Verified Customer

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Carlos Robles Houston, Texas

I had a very good experience with CHW. They respond to all my claims immediately.

3 weeks ago

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Verified Customer

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Kathy And Joseph Vinski Blountstown, Florida

Last few times I have had to get repairs done. They were done quickly and efficiently.

3 weeks ago

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Verified Customer

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Joshua Treem Crownsville, Maryland

I chose CHW based on the scope of the warranties provided and the company’s reputation

3 weeks ago

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Verified Customer

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Julie Adams Garden City, South Carolina

Great company to use and work with for home warranty work. Highly recommend them.

3 weeks ago

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Verified Customer

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Nancy Bryan Las Vegas, Nevada

Timely repair of my garage door and 100% great service from the garage door repair company.

3 weeks ago

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Verified Customer

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Yvonne Acosta Hesperia, California

They have great service, however last year I was very disappointed in my service

3 weeks ago

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Verified Customer

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Anthony Walkertown, North Carolina

Choice Home Warranty took care of my airconditioner repair with professional care.

3 weeks ago

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Verified Customer

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Dawson Wade Greenwood Village, Colorado

I love the fact that it was easy to do a claim on line and the response time was awesome.

4 weeks ago

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Verified Customer

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Rodolfo Valley Springs, California

Some of the Technitians do not know much, and if they have to order parts you have to wait until the next circle they come to your area, I have been with my broken refrigerator since July 14 and still broken.

4 weeks ago

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Verified Customer

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Steve Budd, Illinois

4 weeks ago

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Verified Customer

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Thomas

I wasn't thinking straight about your rules when your service rep said he (I thinking you) wanted pay up front so I told him I'd give him half and only when the job was complete like the next day the other half. I should have told him to get it from you but I was only think about heat for my pet. I am only hoping you can see it in your heart to reimburse me if not the other, actually less than half $5004.00, then at least something to make me feel like a saved some money having Choice Policy. I notice Sam seems to be avoiding me since I paid him $200.00 extra dollars for a new humidifier. I sent Elizabeth Mollina a glowing review via email as your standard reporting method became too cumbersome getting involved with Google and passwords, 6 and even 4 didgit verifying codes before it would let my report using your system go to you. After spending over and hour trying to make it work I gave up and called Elizabeth to see if I could use email.

9 months ago

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Verified Customer

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Alfred Howard

I chose Choice Home Warranty because I needed a warranty company that knows their way around building repairs such as plumbing electrical appliances. Choice Home Warranty has met those challenges with top quality repair companies with good reviews and kind people. I learned about this company from a relative in my home town Cleveland Oh. And have had great experiences with Choice Home Warranty. The operator or receptionist is doing a great job with finding the best contractor for each job that has been an inconvenience in my home. Thank you for all your help in keeping my home running smoothly.

9 months ago

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Verified Customer

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Gordon DeLima

Shortly before my Choice Warranty was going to expire. I was contacted by an agent of Choice Warranty. My 5yrs warranty I recently had was expiring. Two day before it expired my Gas Water Heater I had for 5 years was leaking. I called Choice Warranty to put in a claim. The very next day, Choice Warranty had sent a Plummer to inspect my water heater, only to find out the water heater was completely gone. The Plummer requested to have the Gas Water Heater replaced. Within 24hours Choice Warranty approved my claim and a new water heater was installed. I had a payment to make but to cover the new water heater but Choice Warranty covered most of the cost. I’m glad I still had a couple of days left to fix my water heater. I was going to cancel my coverage once it expired because of financial problem. The agent was able to work out a 3 years warranty plan with 4 payments for 4 month. Giving me 3 years of coverages for my house. Thank you Choice Warranty for your speedy action when a situation occurs. Choice Warranty had excellent Customer Service, Very knowledgeable agents and friendly staffs. I made the right choice in choosing Choice Home Warranty. Sincerely, 5 year customer Gordon…..

9 months ago

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Verified Customer

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Jo

I’ve had policy over a year and didn’t need it, had actually forgotten about it. Proud I had it, seems like everything hit at once. AC stopped cooling last month of warmer weather, they came quickly and added Freon and checked other stuff. Within 2 weeks oven quit working of course right before holidays! Then same week it got real cold for Texas and of course heat wouldn’t work in central unit or gas heater on wall. It wasn’t covered due to power surge, wasn’t happy about that but still they fixed it cheaper than any other estimates. And told us about extra grounding precautions. Choice Home Warranty is great, Thank God for good people like them! In the end I’m very happy with results and service. I’m hoping this is the cycle of three and we’re done with this!!

10 months ago

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Verified Customer

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William e smith JR

Our washing machine is leaking water from the bottom and the garage floor was flooding. We have all of our appliances covered by Choice Home Warranty, so we called to have it repaired. The technician they sent to check it out determined that the pump seal was leaking and needed replacement. He was informed that due to the age of the washing machine the seal was no longer available. The technician called Choice Home Warranty and explained why the washer could not be repaired. Choice then sent us a email saying that they are are sending us a electronic Lowe's credit for $406.00 towards the purchase of a replacement washer. We are now waiting for the $406.00 electronic credit. I am very pleased with action Choice took to correct our washer problem.

10 months ago

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Verified Customer

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Dunn

They offered a discounted plan, which was pretty hard to refuse. First time I had to have someone come to repair my HVAC, the ability to request a technician wasn't too difficult and the time range for the home visit kept. This time I was not in a rush, so all was ok with the first date arranged, but when they offered to move up the call, I couldn't be happier. That was follow up! Technician was knowledgeable, friendly and even gave me some pointers on heating a cold basement; in conclusion - all went well, and it wasn't a traumatic encounter when the visit needed to be paid for. 5 stars this time, hoping it continues on this path.

10 months ago

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Verified Customer

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Yolanda

I've been w/ choose home warranty for over 5 years now. And they have been truly a life saver, unexpectec situations that occurred involving appliances, plumbing and etc., etera would normally cost a homeowner thousands of dollars, but being with choice, home warranty has saved me thousands of dollars because I only pay for the tech to come out and based on the techs finding, they report it back to choice home warranty who then will approve or disapprove. I can't recall anytime that choice. Home warranty has ever disapproved any of my items to be either repaired or replaced- I've always had my items approved. Never have my claim request ever been denied - Choice Home Warranty my number one Exeptional maintenance home warranty service provider that I would definitely recommend to all home owners as they have nothing to loose but a whole lot to gain w/ Choice Home Warranty.

10 months ago

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Verified Customer

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Vickie Seal

This particular experience with my a/c going out in 90 degrees weather was wonderful. Choice immediately assigned my claim to Danielle K and she was outstanding. She listened, she heard me and she responded quickly. The service contractor they sent out was Blu Home Service and we have never experienced such a qualified, professional and personable contractors. I have not always been happy with Choice but when I renewed this year the young man assured me they had a lot more service contractors in my area and promised better service in the future. Choice lived up to that young man’s word. Danielle deserves a huge shout out as well as Blu Home Service.

11 months ago

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Verlillian Rucker Alpharetta, Georgia

I’ve heard nothing but good things about Choice Hone Warranty. Representative was very professional and answered questions accordingly.

1 week ago

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shelby Morgan Fayetteville, Arkansas

They have made assumptions on my AC denied my claim. No factors presented to prove why. The details for appeal are in motion. Considering i just switched from over 13 yrs of American Home Sheild, now question my move to Choice.

1 week ago

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L Z Phoenix, Arizona

This time a GE tech came out, great! Experdience with Choice is a bit less than ok - automated phone, ok co's come out and when it comes to replaceing items, Choice will replace with the cheapest option, does not match what you have

1 week ago

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Roy or Michelle Bartlesville, Oklahoma

Daniel F. provided excellent customer care. He answered my questions promptly. He was very knowledgeable and professional.

1 week ago

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Stephen Gloss Elgin, Illinois

It took 10 days to get a plumber to my home. I received a email stating my appointment had been moved up and another email reminding me of this moved up appointment. Nobody showed up. I contacted the vendor they had not received notice from Choice

1 week ago

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JODEE A WOODS Grove, Oklahoma

They have responded in a timely fashion. Thank you for your attention to this matter. I have contacted a local provider and they will be out today.

1 week ago

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Verified Customer

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Teresa Bedford, Texas

Choice doesn’t help me find a company for my AC. They set an appointment and then the company Choice referred cancels on me. This is the second time this has happened. My AC is still out of service . With this Texas weather it is unbearable.

1 month ago

Choice Home Warranty Reviews