Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Verified Customer

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Ronald

Customer support was slow to respond initially, but once they made contact, the service was good. I had to use my warranty for pressure problems at home, and they replaced the pressure valve, resolving the issue. Overall, I was satisfied with the outcome.

4 months ago

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Verified Customer

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Anonymous

I recently had a positive experience with their service, as they are quite good. However, I was unsure about the remaining payments I have to make and was looking for clarification. Despite my confusion, the service was satisfactory.

4 months ago

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Verified Customer

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Anonymous

Choice Home Warranty was quick to respond when I needed a contractor for my sink disposal. The contractor they sent was efficient, knowledgeable, and got the job done well. I appreciate their prompt service and the quality of work provided. It was a positive experience overall.

4 months ago

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Verified Customer

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Patricia

I had an issue with my hot water heater, but the repair service sent someone promptly to fix it. The repair people were efficient and resolved the problem to my satisfaction. Overall, I have no complaints about the service provided.

4 months ago

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Verified Customer

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Cathy

I had a great experience with Choice Warranty when my dishwasher broke down right before my policy started. They covered the cost of fixing it, and I only had to pay the service fee. They won me over completely with their excellent service.

4 months ago

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Verified Customer

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Belinda

I recently had to contact customer service for repairs on my washer and was pleased with the prompt response and service. The claim process was smooth, and the repairmen sent were professional and efficient. Overall, I have had a positive experience with the customer service provided.

4 months ago

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Verified Customer

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Carolyn

I recently used the services of a technician to repair my dishwasher, and I must say it was a great experience. The technician was very professional and pleasant to be around. He fixed the issue efficiently, and now my dishwasher is working perfectly. I highly recommend their services.

4 months ago

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Verified Customer

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Patricia

Choice Home Warrenty was unable to fix my refrigerator. Sent an e-mail gift card for Lowe’s to help purchase a new one. Took a couple weeks to get the gift card. Impressed they were up front that they couldn’t fix it & offered the gift card.

4 months ago

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Candace

Our disposal quit working and we called Choice. They had a man here the next day, he had a new garbage disposal on his truck and installed it in about 1/2 hour. We quit our last home warranty service, AHS, when it took two weeks to get our microwave replaced and we had to pay for most of it. Choice is great.

4 months ago

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Verified Customer

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Charline

Tariq from Beltway Air was wonderful !! He agreed to add me on at the end of a long day because I was a Senior Citizen !! He was here from 8:30-9:30 pm !! He and the last technician agree that if my Freon (?) runs low again I probably have a leak in the system and it will have to be replaced 🤣

4 months ago

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Verified Customer

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Michael

I had a issue with my dryer call Choice Home Warranty put in a claim painless process technician was very knowledgeable and professional fix the problem no issues, I’m very happy and satisfied with the results… Awesome job!

4 months ago

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Verified Customer

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Beverly T

I submitted a claim for my AC unit and thinking that it would be a day or so before I received a call or email; it was within an hour that I had an HVAC company contact me to come out and check the unit, The Technician was very knowledgeable and within two hours I had a work AC and a cool bedroom. I would definitely recommend Choice Home Warranty.

4 months ago

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Verified Customer

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Karen Bouchard

We needed an HVAC repair. The inspection was done, but the techs did not send the information to CHW. I called CHW to see what the repair plan was, and discovered they had no information. CHW contacted the company, and the work was then completed. CHW may want to reconsider contracting with this company. We needed a replacement for our stove, because sensors had failed and replacement parts were not available. We were told that they would give us a Lowes gift card that would allow us to replace our stove with one of similar capacity and features. The least expensive one of similar features was $649.00. CHW offered us $300.00. When I called and spoke with a case manager, she raised the amount to $595.00. The gift card would be emailed in 15 to 30 days. That leaves us without a stove for that period. I should not have needed to fight for the funds necessary to replace our appliance. We insure 2 homes with CHW and are disappointed.

4 months ago

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Verified Customer

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Dores Jay-Pang

CHW responded very fast to my request to fix the shower head which was leaking gor sevarl days. The plumber who CHW choose was very knowledgeable and professional. He knew exactly what was needed; he did a good job replacing parts and stopping the water leakage. I recommend CHW for your home. Try it! You won't regret it!

4 months ago

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Glenn Barker

I have only filed 1 work order with Choice in about my first year. Everything went good. But once i bought my contract (6 years) after that day i have not heard one word from your company!!!! Most company's sent out a monthly newsletter, or a spring -fall notice for you to do tune-ups on units. BUT NOTHING FROM YOU GUYS!! I had AHS for 3 years and they gave FREE spring A/C and FREE fall heating tune-ups.

4 months ago

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Verified Customer

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Albert Wade

Choice home warranty has took care of us on a few things, our ice maker, our AC, but the plumbing is totally Wrong! They can pick and choose what they will pay for and what you will pay for. We had a leak, it turns out it was at the water heater. The plumber came out three times to stop the leak. The last time he took pictures of the water heater and said he was going to put in for a new one. Well I get an appointment set up to put in the water heater, I thought, and the fella comes in again to take pictures of the water heater. And charges another $75! He said because they gave him a new PO number. Then I found out that choice home warranty considers the water heater separate from the plumbing! Water runs through it, water runs from wherever they purify it all the way to the tap. To me it seems like they could pick and choose what they will pay for, "Oh, that piece of pipe, that's not part of the home choice warranty so you have to pay for it". It started out My part was $1,100+, So I had them take off their labor which they were charging me and that knocked it down to $700. We can afford the $700 as much as we could afford the $1,100!

4 months ago Edited June 28, 2024

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Verified Customer

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S Roselle

Choice Home Warranty is quick to respond, assign, and dispatch technicians when I file a claim. Unlike my previous home warranty company, the companies CHW assigned companies who are highly reputable with qualified and honest technicians. I have been more than pleased with CHW.

4 months ago

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Verified Customer

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Sharon Harvey

My last service call for my AC unit went very well!! Johnny arrived timely and discovered the issue immediately. Thankfully, I didn’t need a new unit. Johnny wore shoe protectors, which I appreciated because I had not long before had new carpet installed. It was an overall great experience!!

4 months ago

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Candyman

We started off on a bad note, first just being able to fine someone was hard, then this guy wanted to collect more money after I already gave him the 75 dollar deductible very disappointed with that. After talking with someone and stating my case, she agreed and we were able to work out the situation. Sometimes you just have bad ppl working for you...

4 months ago

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Linda

4 months ago Edited June 10, 2024

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Najat Tajuddin

Immediate attention. The claim payout process is confusing. I accepted your offer for payment for my replacement microwave before I knew that's what I did and I wasn't sure who was responsible for installing the replacement which should definitely be covered. However, the amount I received wouldn't cover installation. Also waiting 30 days to receive anything by email (e-Credit) is insane to me.

4 months ago

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Verified Customer

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Mary Ann Wood

My first service call after a week they could not get anyone to run my call. I was told to get my own service person which I did and they said they would pay me if I paid them. Well The payment never came. I also contacted my area Choice representative and told him about the problem and I still never got my $400 + back. I am a realtor and had them on My preferred list !! not any more !’ I have had 2 other calls recently and the service person came out of Neosho M. he does not come real quickly but he has always called me and made his appointment and has come at the appointment time and fixed the problem. Until I get my money back I won’t put them back on my Preferred list!!

4 months ago

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Verified Customer

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Michael

The service people are highly skilled- the cost is as they say $85 per call. The time to get a service technician out is longer than it should be. My fridge went out one night -2 days to set up a Service Technician, then 2 weeks before they come out-then 2 weeks for part to come in and the technician return to install— good thing I had a older spare to use

4 months ago

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Verified Customer

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Regina Goad

Very fast response to a claim. I had a broken washing machine, I submitted a claim and the next day I had a response and the repair man came ordered parts and the following week everything was done. I have had other home warranties before and none of them were close to the response of Choice Home Warranty!

4 months ago

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Verified Customer

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Lawrence

Experienced technician resourced for the problem. First technician evaluation questioned and followed up with a second technician. The second was more experienced with our energy efficiency hvac system. The problem was solved quickly and greatly appreciated.

4 months ago

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Verified Customer

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Steve

Addressed the issue quickly by sending a qualified technician to check and diagnose the problem. Once the issue was diagnosed, Choice Home Warranty sent me the decision to replace the unit with my out of pocket expense and once I approved it they ordered the unit and it was replaced within 3 days.

4 months ago

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Tony Morris

The service tech who arrived was outstanding. It took just a few minutes to find the fridge issue. My only negative was getting the first appointment, that was canceled twice….too much work load? And times for service…… 11 am to 3pm, appoint. was cancelled 1st time 2nd time very similar, but ETA was about 5pm. I’m not sure if it’s a shortage of service techs, or too many calls per day?? I give the Tech 5 Stars, But two weeks later the part was installed. In a high-end rental it doesn’t look good. Tony M. Destin, FL

4 months ago

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Verified Customer

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Melissa

Was happy with everything until they decided it would be less expensive to replace my washing washing machine, than fix it, and only approved a little over $300 for me to but a new one, when the very least expensive one I could find anywhere was $489. That does not even include delivery and set up. Seems to me, replacing my washer for a new one should mean to cover the cost entirely of a new one, and to deliver it and set it up. The cheapest brand and cheapest model was was $489, yet they only want to give me$324. And expect me to pay the difference, plus delivery and set up.

4 months ago

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Verified Customer

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Mark Bizzell

While they responded relatively quickly they do not seem to know what everyone is doing. I had them send someone because of a leak in the slab my house was built on, had to call them because they had not reached out to the vendor and was told I would have to pay $455 of a $955 bill. Okay, it happens. Then while I called them back another report stated I would have to pay $78. GREAT! Then they went back to check the earlier notes, changed it BACK to $455 because I agreed to. Of course I agreed initially because I had water coming into my house. If I had known it would only be $78 I would have never agreed to the $455. No one would call me back about the discrepancy, respond to texts. I don’t do business that way and will not work with a business that does.

4 months ago

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Verified Customer

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Jon Paul Figueroa

So I’m trying to give this company a chance but I have been very frustrated with the warranty company as well as the venders they send out for repairs. Communication is a very big problem. You put in a claim, get an appointment date from the warranty company, then the repair guy gives another date. Then on the day the repair guy is scheduled to come, they text you with another date and time which was very inconsiderate being that I had to take the day off to be available. Then when they respond and look at the unit needing repair, the vender says you need a new unit but all the other parts needed are not included and the cost is as crazy. So I got a second opinion on the repair and the other company says it could be fixed. I don’t mind paying for things if they are truly needed but the up charge for something not needed is not good business.

4 months ago

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Verified Customer

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Betty

They sent 2 repair men from Sears & they did nothing to repair my oven. I paid $75 for nothing. I called again & they sent a repairman from J &L & he knew right away what the problem is. I paid another $75. He determined I needed a new oven. Choice only would pay $666 towards a new wall oven which cost over $2,500. I tried to get them to give me a little more, but they said no.

4 months ago

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Verified Customer

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TheDianna09

One evening I needed help with my air conditioning unit. It, fortunately, was not an emergency. I called Choice Home Warranty to discuss the problem. Well, the office I needed to reach was closed for the day. I barely got to speak my peace when the guy just hung up on me. Well, I called again. He hung up again. I called a third time, this time I shouted, "Don't hang up on me." Finally he just told me the office was closed. I was disgusted. They also raised their prices some months back. I must add that they did send me help with my air conditioning unit.

5 months ago

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Verified Customer

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Marlene

I needed my air conditioner repaired and they fixed it and they gave me a new air conditioner at half the price I would’ve had to pay someone else. I’ve only used them twice, but they are fantastic and I will certainly renew next year when I come to thank you.

5 months ago

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Verified Customer

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GreatHomeiwner

Choice Home Warranty has been a great home warranty company to work along with all the craftsmen they have working on my homeowner claims. They are exceptionally responsive and address any questions I may have. You can’t go wrong with Choice.

5 months ago

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Verified Customer

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Irene Battle

The response from Choice Home Warranty and from the technician that came out were very quick. The technician was very professional. He was thorough and explained the issue clearly. He gave me the information I needed to understand why his report would reflect repairing my appliance wouldn't be feasible.

5 months ago

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Verified Customer

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Keith Heck

My family was suffering when the AC stopped working. I filed a claim on Sunday and Monday was a holiday. They had someone out Wednesday. The repairman was quick and professional. No hassle whatsoever. Choice is great. I have had them for three years. No complaints.

5 months ago

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Carol

5 months ago

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Estelle

I like being able to call for service and I don't have to search and check references of service company. I like that if my appliances or systems can't be repaired, they will be replaced, or a cash offer will be made. I don't like that it takes 30 days to receive replacement or cash. Being without a vital, essential part of your home, 30 days is a long time.

5 months ago

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Verified Customer

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Kirk

Our repair company needed to order a part for dishwasher repair. Too many requests like this one came while I waited for repair! Now it is finished. We still have a few particulates sticking to dishes, but I hope repeated usage of dishwasher will end that. The service company was wonderful!

5 months ago

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Philip Suarez

Very efficient! They actually covered what they promised they would!! VERY unlike home warranty companies! So I guess Choice Home Warranty is different. Web site intuitive enough once you get used to it. Glad I have a multi-year plan! I was able to use my own, trusted vendor to replace my pool pump.

5 months ago

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Verified Customer

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Ceceliajeanie

My experience with Choice Home Warranty was very good I was very pleased with the service I received and how quickly it took me to get the appointment I needed to get my system running correctly and also with the following up on the phone call with Formula Air to make sure I had the time I needed to get my system fixed.

5 months ago

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Brian

The fan motor recently went out on the outdoor portion of my AC system. I called on Saturday and they had a technician out on Tuesday. I was lucky that summer had not started yet, otherwise we would’ve had to get a hotel. I’m hoping that if I need them again they can get someone here much sooner. That’s my only gripe. Otherwise I would have to call someone myself which would make my warranty useless

5 months ago

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Shelly

A good company but have to be careful because not all of parts are covered sometimes

1 week ago

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William D Patton

Excellent customer service and prompt attention to my claims.

1 week ago

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Steve McLendon

Our A/C went out in and when I submitted a claim to Choice Home Warranty it was after 11p as I was about to go to bed. At 7a the next morning my phone rang, was an A/C company wanting to come out and look at my problem. They came out that afternoon, discovered I needed a total unit replacement of my 5-ton AC. The next day I received notice from CHW that my claim had been approved and let me know how much my out of pocket expense would be for the non-covered work. I approved my expense part and the A/C installer called me later to set up a time to bring/install the new unit. Long shory short: from my initial submission of a claim to the restoration of A/C in my home was 4 business days (Thurs-->Monday early afternoon. And, I'm happy to say, the new unit cools much better and faster than my old one.

3 months ago

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Robert Hansen

This is my second Warranty issue on the same Microwave within two weeks. Both of my encounters were excellent. Unfortunately, the first serve call didn't work out. A computer board was replaced , but that did not resolve the complete problem and required a second service call [#246554220] 7/10//24. That call determined that the computer board was faulty and a new board would be ordered. Than new Appointment is set for 7/24/24 7am-11am [Progress AC & Appliances LLC]. I was charged $75 for each Technician Service Call for the same problem or the same piece of appliance within about 2 weeks. Putting all that aside, I am very happy with Choice Home Warranty's responses. I even recommended, within the last 10 days, your service to my friend, David K. T. and he took a 3 year policy.

3 months ago

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Verified Customer

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Wanda Banks

Easy to file, document & work thru a claim. I can update my claim whenever I want and get a response back from the claims team in a reasonable amount of time. Their repairmen can service a long list of appliances, but we had one that was not on the list. They were easy to work with and understanding about us getting our own technician out to access our problem. The 4th claim we filed was on our dryer. Even though the dryer was out of warranty, the manufacturer replaced the dryer free of charge so no need for Choice Warranty to pay out. But they did walk thru the process with me.

5 months ago Edited August 9, 2024

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Verified Customer

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Craig

The service was provided the same day I called it in. Great customer service. The repairman was excellent and did a great job on repair. Choice Home Warranty seems to have the best Home Warranty service available at this current time. As long as the service remains as good as it is with the price of warranty coverage remaining as it is; I will stay with Choice Home Warranty and recommend it to others.

6 months ago

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Verified Customer

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Erlinda

At first I thought my last claim was being ignored. But when they finally authorized the AC repair, it went really quick and my son was very satisfied with the work that the technician Jacob did . Yes, my warranty will expire in August and I do want to renew the service. i do hope you can give me a better deal . Please let me know what I need to do to renew. Thank you. Erlinda

6 months ago

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Joanne Wang

I always receive a response from Choice within 24 hours after submitting a claim. For small projects, this is definitely a relief. The vendors are generally busy but good, except Sears Home Services (very unreliable and a lot of employees seem not happy). I hope Choice will have more small business vendors, those are generally professional and thorough.

6 months ago

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