Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Marcel Jofre

Great service so far. I’ve just had the service for a few months and requested one service.

3 weeks ago

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Dwayne Lizar

The service has been excellent and response times have, for the most part. Very good.

3 weeks ago

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Robert and Anna Kearns

I have been happy with Choice Warranty. Always able to help keep my house in tip top shape. Thanks

3 weeks ago

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April/Scott Wakeford

My $75 service fee jumped to over $800 to take care of broken water heater. Shocked me. Had to have hot water, no one to dispute this for over a week, so felt had to pay it.

3 weeks ago

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Crystal Hardwick

Excellent customer service and speedy service! I appreciate Choice Home Warranty so much!

3 weeks ago

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Cheretta/Sam Manov

Actually, CHW is getting better. Better contractor's. We have several homes covered by CHW. Thank you 😊

3 weeks ago

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David Cox

Submitting a claim through the Choice Home Warranty website has been a breeze—it's quick and user-friendly. I’ve been especially impressed with how fast they review and decide on claims; the turnaround time has been lightning fast. My only dislike is with the local repair services they assigned—none of the issues were resolved on the first visit. That said, every repair was successfully completed on the second trip, and I only had to pay the standard service fee for the inital visit each time, with no extra charges for labor or parts. All in all, it's a fair trade-off for the convenience and coverage.

9 months ago

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Norma Mankawich

First of all, Walter passed away. Please take his name off…it is upsetting to get messages for him. I understand you had no way of knowing this. Your service was very good. But,….recently the spring broke in my garage door and my car was in side the garage. It could not have been a worst time.. I'm had doctor appointment I had to,get to.And , my daughter was very ill and I had to go,to her house and take care of her.I called a local person that we used before and he come out that day and fixed it.$375.00.when I called your office, they so they do not reimburse for a situation like that. Very very disappointed. Very very ,,,

10 months ago

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Garycarmen

It wasn't real easy to make the claim s. I'm technologically challenged. I can do it now but the first time was not fun. It is easier to go online than connect with an agent. I'm not having much luck with my claims. The first claim was my microwave. A technician came twice but is still not working. It worked for about a day. The servings claim was my lg refrigerator. It needed some parts for the lower drawers. They hit reach other and don't close without force. The Trevor's cane and replaced the parts but it still hits. The boys for the technician was extremely rude and obnoxious and would not listen to me at all. The tech was great! He came back to fix it but had to go back and look at a schematic too determine if a part was missing. He was really professional. At this time my microwave is not heating and the drawers on the fridge are still hitting

10 months ago

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Cindy

My oven stopped working and my eyes on my stove top was arking and making noiand wasn't getting contaminated nope getting hot, I asked Stormy if they could replace the oven and stove and she said they couldn't, she fixed the stove but after 3 or 4 days after the parts came in and she came back and fixed it it all working but like 3 or 4 days later my big right front eye stopped working and still making arking and sparking noise and want come on, so what happens when my stove or eyes sparks and catches on fire when I. Not jer and burns my house down, cause to get the to come out and check on it again I will have to pay 85.00 again

10 months ago Edited May 29, 2025

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Verified Customer

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Ludy Invernizzi

I am so grateful to have purchased this product through Choice Home Warranty. They covered 100% of the damage part and negotiated the other part on my behalf. My A/C until was 20 years old and the handler needed full replacement . The handler’s parts and labor were fully covered. Now the compressor, though that was still operational and did not need to be replaced had to be replaced in order for Choice Home Warranty to cover the handler. I know this may not make sense to many, but it does to me. They negotiated the price of a new compressor and the labor to install as well. All in all, a 5 ton A/C Carrier Unit set us back $3,500. In my opinion, this was a great purchase. Thank you Truist A/C and Choice Home Warranty.

10 months ago

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Verified Customer

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Ronald

I’ve had a great experience with Choice Home Warranty so far. From the moment I signed up, the process has been straightforward and the customer service has been responsive and professional. I recently filed a claim for my HVAC system, and the entire process — from scheduling the technician to getting the issue began — has been handled quickly and efficiently. What I really appreciate is the peace of mind this service provides. Home repairs can be unpredictable and expensive, but with Choice Home Warranty, I know I’m covered. The coverage is comprehensive, the prices are reasonable, and the team genuinely seems to care about helping their customers. Highly recommend to any homeowner looking for dependable protection and solid support when things go wrong!

11 months ago

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Debora

Service went well.The technician did a great job and talked me through everything that was needed to be fixed.

1 month ago

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Judy

The best part was Troy Johnson who deserves a 5. Frustrating for [people not up on IT to not talk to a human during process.

1 month ago

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Judy

Had a repairman here with 24 hrs....great service...had to wait for a part...he came as soon as received.....

1 month ago

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James

Had an issue with my furnace and within days they had a company here to fix my problem. Glad I had them

1 month ago

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Robert

Everything is fine except the telephone service. Being on hold for long periods of time and being transferred is a pain where a pill won't reach.

1 month ago

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christopher london

1 month ago

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Marjory

I have been disappointed with Choice in the past, but this was a good experience. Supposedly they are trying to make improvements with their service.

1 month ago

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Edward

Like coverage and service. Hope it remains the same or better. However, why do you keep sending ads about discounts?

1 month ago

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Gregory

There reputation, and reviews convinced me to give you a try. It has turned out to be a good choice

1 month ago

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William Robinson

I received a timely response. And service was provided a day earlier than scheduled. The serviceman was excellent

1 month ago

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Barbara

We haven't had any problems at all. No complaint whats so every and we have been with for many years

1 month ago

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Susan Liberman

Well thank goodness I haven’t really needed that much service but when I have they have come through beautifully.

1 month ago

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RONALD AUBREY

I wasn't home when the technician arrived, however I found his work wonderful, everything is working fine.

1 month ago

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Debra Estes

My refrigerator suddenly stopped working. The technician was very helpful and no solution was very very easy.

1 month ago

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Stephen Vincent

For the most part they have been excellent. Did a great job with my microwave. Did a terrible job with my central vacuum system.

1 month ago

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William Martinek

They came on time and did a really good job to check out. My appliances. Technicians were the best very happy with choice home warranty.

1 month ago

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Dianne Ufret

I made a call , because there was a loud noise coming from my hvac unit. The tech came and checked. No noise now.

1 month ago

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deborah and John king

I liked that they did everything to get my refrigerator working in a timely manner. Thanks 🙏🏾

1 month ago

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Jason

Quick and easy service, my first claim went exactly as they told me it would when I signed up. No hidden secrets!!

2 months ago

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Sabrina

Very unprofessional. The company they sent to fix normal wear and tear was just a scam. Only came to collect the visit fee in cash with no receipt and did not attempt to fix anything. I then received an email from Choice home warranty that nothing was covered. This is a joke of a company

2 months ago

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HU WANG Family Admin Account Calendar

I submitted a claim totaling $1,750, including nearly $1,200 in material costs. The reimbursement I received was only $197 – a fraction of what I actually paid. The claims team based their decision on a random Home Depot price for a sump pump, completely ignoring the actual scope of work and documented expenses. There was no proper reassessment, and they refused to consider my explanation of the actual costs. Despite my appeal, they failed to consider the facts. If a company won’t take the time to evaluate a claim fairly, they should not be trusted. I’m now left with no choice but to escalate this matter through consumer complaints and legal channels. Poor customer service, unrealistic assessment, and zero accountability. I strongly advise others to look elsewhere.

2 weeks ago

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Verified Customer

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Jeanine

I haven’t had many claims but then ones I submitted was done timely and the one that was a little controversial was resolved to my liking.

2 months ago

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James

The appliance vendors do not honor the Choice appmt schedules in many cases. No one is watching the vendors. The system does not allow you to change vendors when they are not arriving on schedule as given by choice

2 months ago

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Cynthia Gregory Elmore

Reputation for excellent service and I have been very satisfied. Suzanne M. was very professional and gave excellent customer service.

2 months ago

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David

Put in claim, HVAC tech scheduled, and now things are working again. Easy and nice experience. Good HVAC company worked with me.

2 months ago

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Bobby

The service provider was on time,and was concerned with my situation..He also made sure I was satisfied with the service, and I was satisfied.

2 months ago

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Ken

They’re the best rated company of all, & they have been great on the 2 claims we’ve had. Would highly recommend them.

2 months ago

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Jeffrey

Failure to follow through. Took weeks to order the part when it was approved the same day the technician came out. I called multiple times and there seemed to be no urgency. Akeya (supervisor) was ineffective and detached. She had multiple opportunities to say we got you covered, but displayed a negative attitude in tbe entire conversation. I hope it was recorded. Very disappointing for my first experience with Choice. And Runyon appliance dropped the ball as well. Fiasco which didn’t need to happen

2 months ago

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renard littles

It was cheaper than the warranty I had before. But cheaper is not always better. Also the age of the appliance or whatever you want to fix has to be a certain age or y'all don't pay for it. Then you prorated and then charge $50 to cancel. Wow!

2 months ago

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Kevin Martin

I don’t like that when I call choice to have a customer service rep or a supervisor call me back no one ever calls me back! So I’ll call back several more times and the person I’m talking to says let me expedite your call it’s all a big LIE,because no one ever picks or call me back!im still waiting for someone to call me back from January 13 and 14 2026 that’s a DAMN shame!

2 months ago

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Lauren Robison

Sellers of my house paid for a year when I first bought, and I had a good experience so decided to keep renewing the warranty.

2 months ago

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Linda Gongora

Great and fast at getting my repair done. I love the service and would recommend Choice Home Warranty to everybody. Thank you 👍😇🙏

2 months ago

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Charles Chaney

Always respond to my needs. Workmen contact when coming for appointments and very considerate. Work is efficient and done on first visit

2 months ago

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Brenda

First claim tech did not fix ac contactor. He didnt not return calls. We ended up paying out of pocket for new contactor and thermostate and Choice Warranty did not reimburse and we did not get a refund for $85 service fee. We are out of pocket $85 + $50 + 150. We have an new issue now with pan for inside unit, called for service and they sent the same service Sears tech. We refused his service and was not charged. Awaiting new service tech. Will review when the new service tech comes out.

2 months ago

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Susan

They gave me a fraction of the cost to replace my range after I had made payments for three years to their company I just thought they could do better. If I had put that money aside myself instead of giving it to them I would have been able to replace my stove and have money left over. I think they are a money grab company. You may have better luck. I have since cancelled my policy with them.

2 months ago

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Arrie

Rating about company were good when I chose this company. However when trying to call about my recent claim I had a difficult time getting a response from the office.

2 months ago

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Susan

This is a terrible company. They don’t answer their phones. They immediately take the money for the trip charge & do nothing. Ours sat in his truck for 1/2 hour & left. They close out your claim without notice. They don’t fix what you called them for. They say they’ll refer it for approval for repairs & that’s it. Never get back to you. The new scam is they’ll allow you to find your own company to do the work & will reimburse that company then if the repairs have been approved. Do Not do business with this company.

2 months ago

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Nevia

Not much to tell. I was checking out the best warranties on line and Choice was on the top, read it and a couple more, then I made my decision on it!

2 months ago

Choice Home Warranty Reviews