Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

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Mitchell

support team will contact you shortly after you file a claim. Then they will stay with you throughout the process until your claim is finalized.

2 months ago

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Randolph

N deed to warrant my 3 year old appliances and a/c heater, water heater as most manufacturer warranties have begun to expire.

2 months ago

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Barbara Bolton

Pro Price Heating & Cooling were quick to resolve the issue with the Air Conditioner. The technician was very polite , friendly and efficient

2 months ago

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Janice Gibbons

Had to cancel with Choice warranty and go to AHS. I was with.AHS for decades. They were fantastic. Replaced several appliances under my warranty. The premiums started to go up so I switched to Choice Warranty and the experience was horrible! They declined repairs on a blower fan that had outlived its life expectancy by two decades. Pay less get less.! I’m going back to American home shield

2 months ago

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Kim Huber

Overall the most important is consistency with getting the right people to do the job Unfortunately the staff do not have any leaway to modify a situation if needed

2 months ago

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Maria A Bender

I have my primary residence as well as a rental unit covered by Choice. I have placed service calls for both and had wonderful service.

2 months ago

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Celia

The contractors that I encounter was very knowledgable of the problems. I have had only great experiences with the services.

2 months ago

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Draughan family

I was very pleased with the service I received this past week. The technician was knowledgeable and professional. He arrived at the time noted and he was fast and thorough. I will recommend CHW to my family and friends.

1 month ago

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Cynthia

I switched from AHS to this company nearly four years ago and have not been disappointed so far. We’ve had four issues that warranted using the warranty. Each time the process was smooth. I appreciate that.

1 month ago

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Peter Vidi

New to Choice. Let’s see how they do. Sign up monthly. Contacted subsequent to signing up by another person who wanted me to sign up for 42 months a a discount. Told him I was not interested. He pressed to get the sale. I ultimately hung up. Not a good introduction. Pressure sale.

1 month ago

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Stephanie Morris

1 month ago

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Martina Brown

I give choice 2 stars I have been happy with choice for about 5 plus years. I would have given them 5 star but this last service call changed my score for choice. My AC was not working so I made a warrant call for my AC I paid the service fee. The service company came out to checkout my AC they said that it wasn't the AC that I had no electricity in my attic and so it needed a electrician. I put in a service call for the electrical. The electrician came and checked the electrical panel, the attic, the AC exchangers inside and outside they all had power he also checked the thermostat and it didn't work I asked if he was going to replace it. He stated that it was a heating and cooling problem. I would have to have them come back out. I called choice back because the service company that came out for the AC was not truthful about what they found and didn't check the thermostat to see if that was the problem so I had to call out another company (electrical). That cost me another service fee when I asked if they would refund my service fee because the AC company wasn't truthful when they came out. So I feel like I should not have to pay a service fee for the electrician if the AC company wasn't truthful. I have a video of the electrician in the attic checking for electricity and it had electricity in the attic. I was a loyal customer of choice and I feel choice lost stars for that. Choice needs to make it right if a company that they use is not truthful with there customers and your customer has to come out with another service fee because they were not truthful choice should refund the fee for the unreliable company.

1 month ago

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Verified Customer

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Charles T. Burton

We had washing machine that went bad in December 2025 that came with the house in 2006. We purchased the home in August 2015. Everything work well for 10 years. We notified CHOICE per contract. 2 techs visit and said it count not be repaired. Choice advised that the tech's could not locate a model # on the GE washer. So, now Choice advised they could not repair or replace the washer without a model #. We did not cause the problem of no model # on the washer. So Choice gave us a check of $300.00 for a new GE Profile Clothes Washer from Lowe's that cost $805.71. So Choice paid 37% and we paid 63% plus $75.00 service fee. That is a total cost of $580.71 to us when it should have been cover complete by CHOICE contract minus the $75.00 service fee. We had to go 6 weeks without a clothes washer and the expense of the new washer. To this date no one from CHOICE has ever told us when making the contract that we needed to be responsible to have or even know the Model on any of out appliances. In closing, we are cancelling our 6+ years contract which is now remaining just over 5 years still remaining. We will also advise the other neighbors that we got for CHOICE to cover of our problems since December 2025 with CHOICE over the last 2 months. If you have any questions or concerns we can be reached at 1 (301) 437-3503 or Email at Burtonssfd19@atlanticbb.net. There is no way that CHOICE is rated #1.

3 months ago

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Verified Customer

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Velma Taylor

The tradesperson was knowledgeable, polite and completed the job quickly. The cost of my contract was very reasonable and inclusive of house appliances, systems, etc

3 months ago

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Kim

As any warranty company, the process is a bit slow, although, once the tech arrived, the part replacement approval time was very fast. Better than the last company I worked with.

3 months ago

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Zarmina

I was assigned to BTS TOP TO BOTTOM It was not a good experience The technician came twice didn't fix the leakage I called back and they put the urgent tax to the technician again he still did not call me or text me ! I had to call CHW back again that claim was cancelked and another claim was opened !!! I'm really hoping this time I will be assigned to a reliable company)technician.

3 months ago

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Yolanda

I was extremely pleased when the tech came and fixed it. I was pleased with the tech that came to look at my washer. BUT I then get a message that since it had been looked before, it was not eligible to be fixed. I wound up buying a new one.

3 months ago

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Brian

Great job. The approval process for an obviously covered issue took the longest time. Poor plumber was sitting in wait after submitting photos for approval.

3 months ago

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Ricardo

I’m new with choice home warranty but the experience that I had with the last technician that fixed my refrigerator was excellent. They were punctual and very efficient

3 months ago

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Susan

I selected Choice Home Warranty based on reviews by consumers on multiple hone warranty businesses. Overall, I'm pleased with the services I've received to date from their providers.

3 months ago

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Goldendaine

Excellent service thank you but now if I can get my car out of the garage the door won’t open the large spring is broken that I turned in yesterday !

3 months ago

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Marilyn Borntrager

Have been working with Choice for several years, they keep improving their service. So far, just one glitch, otherwise, happy with Choice and their coverage.

3 months ago

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Rafael Suarez

On 1/20/26 I summit a claim because of the washer machine was not working, the company Fizsmart appliance services came in, “fixed “ the washer machine but 4 days later there was a water leak. I called them multiple times and told them the problem but I am still waiting

3 months ago

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Verified Customer

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Christopher Kvapil

So far Choice has covered all repairs and that’s great! The problem is getting a qualified and professional company out. So far I have found a wonderful plumber who is on speed dial from now on!

3 months ago

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tony graves

I enjoy choice of chose choice because of their speedy response constant communication and follow up. Genuinely concerned with how their service was conducted.

3 months ago

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Walter

Your installer was very knowledgeable for the overall installation , the product on spot , installed correctly, I now have Hot Water , Recommendation. YES

3 months ago

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Jennifer

There aren’t many other options. If there were, I’d seriously look into switching. There seems to be no sense of urgency and each time there seems to be an issue. Rarely do you get the issue fixed the first visit. Then it’s a waiting game. But they have no issue cashing my checks as soon as the get them.

3 months ago

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Linda Mahoney

Very responsive. Like the service. Gave it a 4 rating because when my oil fired hot water heater went it wasn’t covered and I was told when signing water heaters were covered.

3 months ago

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Deepak

Always respond to your messages However all the agents may not give you consistent solution , each one will present a solution that is not the one you heard before

3 months ago

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Jerry Gold

The review is more based on the undependable service of the service provider assigned to repair my refrigerator He missed one appointment and failed to let me know he was sick, and then no showed to more scheduled appointments, Tech was was very nice and when he finally showed up de the work quickly and to date seem refrigerator is working ok. Service provider was had to contact by phone or text. Good communication was disappointing.

3 months ago

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Verified Customer

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Andreas

Your sales person lied to me to get a sale. I was deceived into thinking you would get me service within two days or be there if there is a problem. Once you assigned my claim to Whirlpool, you immediately changed the claim to complete. Whirlpool sent a text but did not have a technician out for a week. After part was ordered and received, they still did not have a technician scheduled to install parts. As long you are selecting Whirlpool for appliance claims your customers are waiting at least two weeks to get service. Your online chat did not provide me any help. Please change this feedback rating to a zero. I did not put this word "Amazing!' in this block. That is very deceiving.

3 months ago

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Shirley

I kept seeing advertisements and their rates were affordable. They were very responsive and within a few days, my refrigerator/freezer was repaired and I am happy.

3 months ago

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Karen

Made a claim on my microwave on Jan. 20. A repairman was sent out on Jan.24 and he determined that the appliance needed a part that was not available and he would research to see if he could locate the part. As of Feb 5 I have had no communication from either Choice Home Warranty or the repairman.

3 months ago

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Al Aguilar

I really liked the initial service call, however, parts have been ordered and they have not arrived yet. The initial service call was 19 Jan 2026. The refrigerator is clean and empty. Having to use ice chests in the meantime...

3 months ago

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Milton Jones

I had a great experience with Choice Home Warranty. There was great customer service and solved the issue. Thank so much for being punctual and helpful.

3 months ago

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J

The service is slow, took three weeks to fix my plumbing issue. The reason it takes a little longer because the computer generates the schedule day and time instead of a person. You can call the professional but they’re so busy they go off the computer scheduling.

3 months ago

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Charlynn

The last transaction with Choice was not a pleasant experience with the first agent. I ended up asking for a supervisor. He said he could not transfer me and a supervisor would call me back. 3 days later I'm still waiting for that call. I call Choice again. The second agent I would give five stars. Company assigned to my plumbing issue could not accommodate the time frame. 5 hour leeway is a big gap. 1star. She suggested I be reassigned to another company. I need 2 call back Choice to get another company. This time I ask to be assigned to Airpro Master. I was assigned to them once before. 5 stars for Airpro.

3 months ago

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Francis

I’m disillusioned with Choice Home Warranty and will probably not renew later this year. They were unable to find any company in my area to repair my broken garage door. I had to find my own repair company and none of the ones I contacted would accept/work with Choice Home Warranty. In fact Precision garage doors doesn’t accept any home warranty companies

3 months ago

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Anthony Germinder

Still waiting for my permits that Urgent Drain never submitted since JANUARY 9 , 2026 MEAN while I can't put nothing back until the INSPECTORS come one plumber and the other inspector is electrical and you are asking me for a rateing .. this is upsetting for me , a big inconvenience!!!

3 months ago

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David lonetta Canales

Easy to open the ticket quick response. I had someone here at the house within a day and the repairs got approved. Everything worked exactly like it should.

3 months ago

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justin allen

I have been ok with Choice Warranty price wise. But their claim approval and denial is crazy. They are big to deny very rarely approve.. But the last time I used them at my rental property they were great...

3 months ago

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Matthew Chavez

The repair company that Choice Home Warranty chose to work on my job continues to order the wrong parts. The repair technician shows extreme incompetence. I am left without a washing machine for a month now. After the first mistake I think Choice Home Warranty should have just ordered a new washing machine. Instead I face what could potentially be 2 months without a washing machine. I have been with Choice Home Warranty for 10 years and have never seen experienced this kind of poor customer service. I am seriously thinking about going to another Insurance Provider. Shame on you guys! After repeatedly increasing premiums every 2 years!

3 months ago

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Manuel Crawford

I received a call from your company and I also have a friend and they really enjoyed and now I’m enjoying the service thank you for doing a really good job

3 months ago

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Nancy Wallace

After making a call when our dryer went out, got a call from the tech. He was here earlier then the time set. He fixed it in a short time and was extremely nice.

3 months ago

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Arthur

I was disappointed that the main water valve (not the street valve) was not covered by the warranty. I had to call a local plumber to get water turns back on because Choice couldn’t get to us for another week. That cost me an additional $160.00 on top of the $65.00 service call by the Choice plumber.

3 months ago

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Ron Phoenix, Arizona

Recommended by previous owner. All is OK

3 days ago

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Diane

I have had home warrànty only once before, when I got the call this time. I listened heard some of the same things but changes as well. For me last time was back the 1990s. It was good to hear some things changed some remain the same and quality of service goes up.

2 months ago

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Richard Mottley

Had a plumbing issue and contacted Choice Home Warranty to file a claim. They sent One Good Plumber to me. Mr. Cheneau called stating he would be at my residence to check the issue. He came out immediately took care of issue. I'm pleased with Choice Home Warranty and One Good Plumber.

2 months ago

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Henry Vaden

Choice Home Warranty had someone out to fix my heat pump within hours. In my experience with other companies it took a day or two before I was even contacted. I really appreciate CHW’s level of excellence and the cost is great as well.

3 months ago

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Leonard

On several occasions now, one repair to our furnace, that turned out to be quite expensive and another with a repair to a toilet was handled efficiently and without any problems with paying the bill.

4 months ago

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