Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Jolie

It's not the contractor per se; its more so of the process to get a repair completed (shouldn't take several weeks for a simple repair due to the requirement for multiple requests and multiple charges). I do not like the fact that when there is an issue, it takes multiple contractors to resolve. Why not assign to a contractor and have them complete the job from start to finish and include it as one. For example, contractor took a look at what the issue was ($75); input the request for service (assigned to a NEW contractor) who kept putting me off for several weeks and felt that coming at 8PM was okay with me with young children in the home. I called you all to say that it was unacceptable and to please assign to original contractor, who was able to take care of within a few days (another $75). Why does it take two different contractors to do something that could have been taken care of within days of the initial call? Alot of time was wasted and my tenant still has a hole in their ceiling from the water damage. I chose to not input another request in for the repair, in order to avoid the $75 deductible when it is related to the original issue.

5 months ago

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Verified Customer

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Faye

My refrigerator was not repairable so Choice will send an e-gift certificate for replacement of fridge. Service was fast/very pleased with that. Choice told me the e-gift would take up to THIRTY days to receive. It’s been almost two weeks so I have to be without a fridge for two more weeks. I called the company at least twice and was told they cannot expedite claim.

5 months ago

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Verified Customer

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Harris

I am very impressed with the company urgent response to my claim. The customer service department is another area that is exceptional compared to other companies I have subscribed to in the past. Whatever the problem is, they take time to put your mind at rest.

5 months ago

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Verified Customer

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Paula Gay

I’ve needed service twice, first time was a clogged sink drain, second time was the AC; both times the service representatives were professional, courteous and knowledgeable. They repaired the issues and I was happy that only I had invested in Choice Home Warranty!

5 months ago

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Verified Customer

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Suzanne Randall

They did fine for appliances: dryer I still had to pay $600 for water heater, but it could have been double. But when my a/c unit went out,CHOICE Home Warranty chose picked the repair company who came to look & turned in a report that stated my unit looked vandalized or tampered with (suspecting me) so they would not cover replacement of my entire A/C unit, leaving me in the heat. They said there’s nothing they will do, period. I was so desperate & upset, that I used Thumbtack to get a second opinion which was also trying to get me to finance through them for $12,000 plus $3k cash, for a whole new unit. Which I couldn’t get approved for. Now it’s been an entire week and out of the blue a man calls from yet another 3rd company left over from my initial contact to Thumbtack. I told him it’s trashed & I can’t afford a new unit. He asked me if he could just come see for himself, no charge. Of course I said yes. He came and fixed everything for $980. Good as new. I was being scammed by not 1 but 2 companies. When i called Choice to see if they would reimburse me for the repairs due to the damage. They would not allow me to turn in the report from the company who was successful in fixing it. I want to change companies now.

5 months ago

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Verified Customer

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Mike Ansbro

From start to finish the project was handled very professional. I called with my issue for my AC unit. They called the AC repair people they came out diagnosed the problem went back and got approval. Ordered the part and came back and installed it. AC units working great now.

5 months ago

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Verified Customer

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Janice Pate

Technician was great but because I could only guess water heater (due to wet area) but it turned out to be a STOPPAGE I was charged 2 service fees ($150) and NO free fee as promised. There is NO WAY I could have known the actual diagnosis at the time of complaint! *When previously tried to leave good report on tech the site would not accept the submission.

5 months ago

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Verified Customer

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Vincent Maiorino

I’m happy with the contract price and co pay , so far I’ve had two service calls the company that fixed my washing machine was very good and not a long waiting time . “ Not so happy with “ the company that fixed my microwave as it took two visits and a long wait in between each visit

5 months ago

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Verified Customer

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Alexis

Your company was recommended to me. I chose your company also due to reviews .

1 week ago

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Verified Customer

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Sharon

I was able to get my dishwasher repaired without any problem at all.

1 week ago

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Verified Customer

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Kristie

Quick and easy service! I love that I can get help with one click!

1 week ago

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Verified Customer

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Karen

Choice Home Warranty covers what I needed at an affordable price.

1 week ago

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Verified Customer

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Sara

I was supposed to have a follow up call with a claims case manager and thy didn’t call me at my appt time and they didn’t call me at the rescheduled time either.

1 week ago

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Verified Customer

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Bob

On-time - Thorough - Professional - Followed thru and ordered the needed part

1 week ago

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Verified Customer

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Andrea

I like how soon they made an appointment and found a plumber for me!

1 week ago

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Al

I am Very satisfied. I recommend Choice Responsive and timely

1 week ago

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Kim

Several conflicting emails. Can't find anyone, find your own. We found someone but don't need to pay the $75, pay the $75.

1 week ago

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Verified Customer

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CONSTANCE FARRIS

I'm very pleased with Choice Home Warranty. My refrigerator recently quit suddenly. I put in the claim and they had a repairman out within a couple of days (a miracle where I live), he identified the problem very quickly, ordered the parts and was able to have me up and operational again with a week. If that sounds like a long time, my previous home warranty wouldn't even have had a technician out within that time frame.

6 months ago

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Verified Customer

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Paulette Lorz

I have used the Choice Home Warranty plan twice now. Both times the individual service providers they aligned me with were professional, courteous and helpful in providing any information I might need. It took a couple of days longer than if I had call some major company on my own but I actually got better more satisfactory service and would request that same providers should I need help again with a similar problem.

7 months ago

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Verified Customer

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Patricia

I've had a positive experience with customer service. They responded quickly and efficiently to my requests, making the process hassle-free. I've used my warranty for various appliances, and each time they provided great service, saving me money. However, there was one instance with my oven door where I had to pay for a repair that wasn't completed satisfactorily.

7 months ago

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Verified Customer

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Niel

I had a positive experience with their quick response and efficient service during my last interaction. However, I faced an issue with my oven door where the repair wasn't completed despite a service visit. Overall, I've used their service multiple times for different appliances, and while there was a minor delay, everything was ultimately fixed satisfactorily.

7 months ago

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Verified Customer

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Neree

I had a great experience with customer service; they were always helpful and never made me feel like my questions were dumb. I appreciate that homeownership is a learning process. However, I did have an issue when scheduling a maintenance visit, as I received no notification about the technician's arrival. Overall, I was impressed with the quick response to my AC issue on a weekend, which is crucial in the Texas heat!

7 months ago

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Verified Customer

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Natino

I had to call multiple times before getting a response, but once I did, the service was satisfactory. I had an issue with my washing machine due to a clogged drain from a rug I washed. The technician was professional and provided a clear estimate. Although they couldn't fix it, they replaced it, and everything went smoothly. Overall, a decent experience.

7 months ago

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Verified Customer

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Emit

I had a mixed experience with my warranty services. For minor repairs like a dryer and electrical issues, everything was handled quickly and efficiently. However, replacing my air conditioner was a nightmare. I faced significant delays and had to fight for it, spending a long time without AC during the summer. Overall, the technician was professional, but the major repairs were frustrating.

7 months ago

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Verified Customer

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Marshall

I found the room darkening feature of the shades to be very effective; they truly do the job they were intended for and look nice while being easy to operate. I also had a great experience with the service; the salesperson was helpful, and the plumber arrived right on time, did the job efficiently, and left without any issues. Overall, I’m very satisfied!

7 months ago

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Verified Customer

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Herminio

I found the process straightforward and efficient; my claim was handled promptly, and the technician was polite and responsive. However, my experience with the stove repair was less satisfactory, as it took longer than expected due to the need to take the stove elsewhere for repairs. Overall, while the air conditioning issue was resolved quickly, the stove repair left something to be desired.

7 months ago

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Verified Customer

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Donna

The AC technicians were on time, very experienced, and friendly. They detected the problem with our AC system, and did the necessary repairs within an hour! We recommended Choice & their technicians to some of our neighbors, but unfortunately they were talked into buying a new AC system by AC companies costing them thousands of dollars! Thank you Choice for repairing our system & saving us thousands of dollars!!! .

7 months ago

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Verified Customer

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Sally Meredith

Both washing machine and dryer broke down within a week of each other so I called warranty businesses and compared their prices. I chose Choice Home Warranty and after a month of using the laundry mat I made appointments to get each machine fixed. The repairman for the dryer came first and fixed it right away. Then the same day the washing machine repair man came and fixed it within a few minutes replaced the agitator and my machine was working again. They both did a excellent job and repaired them quickly.

7 months ago

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Verified Customer

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Marla

The company named O's Home Improvement installed the water heater to my satisfaction. But he stripped the water valve to the house. Chicago came out and turned the water off from the main (street). Once the company named USA Water and Plumbing came and fixed my water valve in the house, I was left with the water heater not working (gas not on) and I didn't know how to turn it on. O's home improvement never responded. I therefore, called someone to come and finish hooking up the water heater. That's my only complaint. He could have just walked me through the process over the phone, but, he didn't respond! I even call Choice Home trying to connect with him. Overall, he did an excellent job installing the water heater and USA changed my valve quick and he was very professional! Thank You

8 months ago

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Verified Customer

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Francesco

I’ve had my refrigerator, my dishwasher, my toilet and my washing machine serviced . They came on the day and time specified and did a great job. The monthly fee to cover appliances, air conditioning, electrical, plumbing etc is very reasonable and I highly recommend it. I told my nephew who said he was definitely going to look into it and my brother.

8 months ago

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Verified Customer

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Thomas

Choice Home Warranty is a great company and I am happy to have them. I had three different situations filed all three claims. One was for an electrical problem, the other was plumbing and one for a refrigerator. All three services (separately) where performed, fixed and just charged at my contract claim rate. I had them for six months now and am pleasantly surprised and happy! I highly recommend!

8 months ago

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Verified Customer

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Inobepie1031

Overall I appreciate how easy it is to file a claim and how smooth and quickly the process works. Once a company is assigned to the claim, the company information is available and I can communicate with them directly. One downfall is that you cannot combine related issues and have to file separate claims and pay for each, even if the same company is completing the work on the same day. Another issue is if the problem in the claim continues to be a problem, you can’t reopen the claim and update the information, you have to file another claim. All in all, I’d recommend Choice Home Warranty to anyone in need of a home warranty company.

8 months ago

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Verified Customer

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Michael

It was easy to schedule a service appointment. The service man was very professional and friendly.

2 weeks ago

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Verified Customer

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Jerry

Needed seal fixed on refrigerator. Repairman did a fast and great work to fix it.

2 weeks ago

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Verified Customer

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Christina

I don't like that I can't pick a day and time that is convenient for us. Not a fan of the $100 service fee

2 weeks ago

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Verified Customer

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Jeanne

The companies sent to address my concerns were very courteous and did a great job.

2 weeks ago

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David Carloni

The reason I chose Choice Home wanted she was because they were recommended to me by a friend.

2 weeks ago

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Harvey

They are very polite and efficiant. They also try hard to satisfy thier customers.

3 weeks ago

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Norman

only one claim and was denied, despite the fact that the tech that inspected it vouced for the validity of the claim. quite a scam. I expect that every claim is denied for some bogus reason.

3 weeks ago

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Verified Customer

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Denise

It is a very good company. Sends out a technician when you need one. Can always count on them!

3 weeks ago

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Verified Customer

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Maryann

They were here checking out the problem quickly. Quick to assess and resolve the problem.

3 weeks ago

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Karen

We paid up front in full for our contract but CHO was also charging a monthly fee on our credit card which we didnt notice for a few months.we had to dispute the charges and cancel our card. Very unethical!

3 weeks ago

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Verified Customer

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Mario

On time. Responsive. Technician was knowledgeable. I’m very satisfied with.

3 weeks ago

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Verified Customer

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Jb

Thay got my washing machine fixed fast i was very satified with theb company that thay sent out

3 weeks ago

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Benjamin

Tech is a part changer when parts don't work he blames it on over loading. Out of all my years with warranty co this the worst choice is not a member friend. Just a money collector

3 weeks ago

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Verified Customer

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Hank

The settlement was unrealistic after two Service companies and 12 days of no washer we gave up.

3 weeks ago

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Verified Customer

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Ewel Duane Wilson

Awesome response to our need and serviced promptly. I really appreciate the care given to my family

3 weeks ago

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Verified Customer

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Ken McKenzie

Tried to use it twice and they denied my claim. And the monthly payment went up $22.00 more a month. Done with this stupid Compan. Get your crap together and stop stealing money from customers.

3 weeks ago

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Verified Customer

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Marilyn Sidney

Prompt and professional service / issues, rectified,, and pleasant and courteous service man

3 weeks ago

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Marcel Jofre

Great service so far. I’ve just had the service for a few months and requested one service.

3 weeks ago

Choice Home Warranty Reviews