Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Rosalie Manassas, Virginia

CHW has provided quality support as we have used them many times. We have been very satisfied with the service techs that have been provided.

1 month ago

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Robert Euless, Texas

Kind considerate and will make corrections IF a mistake is made in billing or appointment status. Which is very important now days.

1 month ago

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Ruby Wyoming Township, Minnesota

I needed a new hot water heater and called Choice Home to replace it for me & i was very pleased with their workmanship & a reasonable price.

1 month ago

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Verified Customer

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Trent Corpus Christi, Texas

Choice Home Warranty scheduled and paid a portion of the repair/replacement of my AC. Just in time for the Houston heatwave.

1 month ago

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Verified Customer

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Susan Mancuso Carbondale, Pennsylvania

The company comes through whenever there is an issue. I would rather use my own people but have no issue with the service reps they send.

1 month ago

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Susan Ashland, Kentucky

When they could not fix my free standing oven, they offered my 450.00. This is no where near the cost of replacement. I tried to appeal, but they did not have any desire to negotiate the replacement cost. i was only offered this or nothing. The customer rep was not helpful and not nice.

1 month ago

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Verified Customer

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Ronald Bentonia, Mississippi

Choice Home Warranty was included with our home purchase. We have had to make two claims and are very happy with the service provided.

1 month ago

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Verified Customer

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Cathy Tempe, Arizona

I had Choice for several yrs then switched to a co that didn’t serve their customers .. many poor outcomes. Choice Home Warranty Comes Through every time!

1 month ago

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Jo Dallas, Texas

I think the process leaves a lot to be desired. The technician tells you one thing and then reports a different thing. The warranty company doesn’t even do a good job following up. I wouldn’t recommend anybody to use this. They don’t look for a way to help you they look for a way to deny even the technician who was on site stated the same thing.

1 month ago

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Jerod Clark Katy, Texas

The price was competitive and the response time for claims has been pretty good, but the technician quality has been questionable - in particular the Aid Conditioner vendor was not good.

1 month ago

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Verified Customer

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Todd Herman Norfolk, Virginia

I believed it to be best value for the dollar. The most comprehensive coverage. Time will tell! I hope I have no issues going forward.

1 month ago

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Verified Customer

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Paola Fernandez Rana Fort Lauderdale, Florida

Everything ran very smoothly and my washer was repaired quickly. It turned out to just be a part that had been recalled and needed to be replaced.

1 month ago

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Sarah Cambridge, Kentucky

Could not get specific answer or help! Repairing water line leak required cutting through drywall to get to the line. Repair if drywall should be included with original claim. It is being treated as a separate claim and has been denied!’

1 month ago

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Verified Customer

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Jennifer Los Angeles, California

We got the warrenty with our home purchase, took them 42 days to fix our air conditioner during the hottest month of the year. Ghosted me when I reached out and when I did get through to someone nobody actually helped. Did eventually get fixed just in time for autumn...

1 month ago

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Verified Customer

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Norman San Diego, California

My air conditioner wasn't working I called Choice an a technican repaired it the next morning very professional can't say enough.

1 month ago

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Mandana Greenwood Village, Colorado

I love the customer service. Being with them for a short time and no complain so far. They immediately took care of me when I needed

1 month ago

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Bob Charlotte, North Carolina

Their price is very competitive and their service to get you a repair person is extremely quick. So far the repair companies they use have been excellent.

1 month ago

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Rodney Matthews, North Carolina

I wish I could put a minus on that 1 star. I was with this company for roughly 5 years and in that time I only use the service about 2 or 3 times. Me microwave went out last month and I file a claim. The tech came out and determined that it needed to be replaced. CHW informed me that my claim was approved for a replacement and I would receive a gift card ($194.00) from Lowes and that I would be responsible for purchase and installing. You do the math. This process don't work for and I am still waiting on my $194.00 card from Lowes. I DO NOT RECOMMEND CHW!!!!

1 month ago

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Verified Customer

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Walter Sandy Springs, Georgia

The price with veterans discount. Each time i had to call them the company they sent to do the repair was efficient and professional.

1 month ago

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TRISHA West Bend, Wisconsin

Small appliance repairs were easy to manage. Large repair (AC)were denied. This was determined after they were jnabek to find a tech in our area & we were unable to find a technician who would work with them (bad rep). We had to hire our own and request reimbursement. The reasoning given for rhe denial was it was "pre-existing wear & tear" which is the obvious reason warranties are purchased. It clearly passed inspection before the home was purchased & broke around 40 days after moving in. I would shop around before purchasing from them.

1 month ago

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Verified Customer

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Robert Whites Creek, Tennessee

I've been waiting weeks for them to get the parts I had to personally pay for, which is okay, this project has taken weeks to resolve with multiple appeals and the end is nowhere in sight. I'm 74 years old and in Tennessee without air conditioner. I believe a 2 star rating from me was more than appropriate.

1 month ago

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Verified Customer

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Elton Texarkana, Texas

Dishwasher needed repair and they chose to replace it instead with an E coupon for Lowe’s. The amount of the coupon only covered 60 percent of the cheapest dishwasher available at Lowe’s. They told me to notify them when I got it to have it installed and now they are saying they don’t pay for installation of dishwashers. Additionally it took over a month to get the coupon. Shady at best !!!

1 month ago

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Verified Customer

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Stephanie Dalton St. Peters, Missouri

Service was provided in a prompt, professional way. Technician was friendly and communicative and completed the service quickly and expertly

1 month ago

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Steve Gandy Chapel Hill, North Carolina

The original case worker scheduled a meeting with me and did not show. I then had to work with two different case workers to get the case moving. Also, Sean provided no follow up after missing his call.

1 month ago

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Verified Customer

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Rick Reno, Nevada

Great company just takes to long once they approve a replacement I need my Washer and it can take up to 30days to get a replacement authorization

1 month ago

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Rose Loxahatchee, Florida

I’ve had other house insurance usually takes a few weeks choice has been very fast. A couple of days at the most. So far very good workers.

1 month ago

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Verified Customer

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Mark A Chavez Rockwall, Texas

Quick and easy to contact and get support. The service technician they used was excellent. Thank you Choice Home Warranty...

1 month ago

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Michael Oklahoma City, Oklahoma

AC in summer took a month to get fixed. Using sears instead of a local tech made scheduling a nightmare and then choice hides behind a chicken and egg loophole to not payout. AC is broken but it’s the old system, can’t replace old system due to regulations yet choice only pays to repair same parts. If you’re going to cover a system then cover it without the loopholes.

1 month ago

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Verified Customer

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Marguerite Las Vegas, Nevada

I was told by other friends that Choice Home Warranty was a good company to have a warranty with. So I have chosen Choice Home Warranty.

1 month ago

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Verified Customer

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Joyce Dallas, Texas

Choice sent the job to a plumbing company who came out in a timely manner, I didn't like the fact that the company made an appoint that wasn't good for me, so I was greatly inconvenienced, could not reach the company to adjust the schedule. The initial plumber fixed what he showed me as the issue ,yet less than 2 weeks later there was still a leak. 2nd plumber found a different leak , I paid a 2nd 75.00 but the leak involves the sink itself ,therefore is not covered .there is no guarantee that your issue will be paid for ,there is always an exception. Hasn't been worth it for me.

1 month ago

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Verified Customer

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Yurika Oakland, California

I do not recommend Choice Home Warranty. My claim has been stuck for weeks because the vendor they sent refuses to submit the diagnosis. Whirlpool confirmed the technician is responsible, but CHW keeps giving me the same scripted responses and refuses to escalate or reassign the claim.This company takes your money but does not follow through when you actually need service. I’ve wasted time, energy, and patience dealing with their non‑responsive process.

1 month ago

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Verified Customer

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Bill Columbia, Missouri

My first claim for a ceiling fan was denied after the Tech explained the issue to CHW. The first time the tech was scheduled to arrive, he kept texting excuses why he couldn't make it that day. The process, if my claim had been accepted, meant I would have to go purchase the ceiling fan and then have the tech come back to install and then I would have to go through some process to get reimbursed. I canceled my plan.

1 month ago

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Verified Customer

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Anthony Jefferson Township, Ohio

Well..I still have an open claim and I am waiting on the technician to come back to my home to finish up...parts had to be ordered several months ago and I have not heard anything back

1 month ago

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Cynthia Conyers, Georgia

I need a garage door opener replaced. The company came out and replaced it in the same day. Also, they were very professional and friendly.

1 month ago

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Larry Oklahoma City, Oklahoma

Choice has been fast to get my problems taken care of ASAP. I HAD TWO PROBLEMS, ONE AFTER THE OTHER. No problem for Choice warranty.

1 month ago

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Johnlyn Charlotte, North Carolina

Was prompt with responding but I do feel that paying $62 every month and then charging $100 copay when you need a repair is a little too steep.

1 month ago

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Roberta/Michael Phoenix, Arizona

They did the repair and it was well done. I would certainly recommend them to other people that I know. Keep on keeping on

1 month ago

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Syl Hicksville, New York

many and not all contractors were excellent in making repairs. some wore booties on their shoes when entering the house. their cleanup was less than average.

1 month ago

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Verified Customer

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Edalio Carloover, Virginia

It's not a choice, it's a buyer beware, classic bait and switch... 4 different service calls for the exact same Refrigerator/Freezer problem. Raising my co-pay to $100.00 from $80. And not honoring a promotional 2 free months. Now I have to wait up to 30 days for a partial payout of $800.00 for a fridge that cost $2,500. And still left without a settlement that's fair and true... I would never use Choice Home Warranty again... Now they're literally marketing the same exact bait and switch promotion, with $75 service calls co-pays and a month for free. Byers beware...

1 month ago

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Verified Customer

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Melanie Louisville, Kentucky

If I could leave a zero stars I would horrible! Horrible horrible horrible. Always an excuse to anything! Never paid for my claim. Had an excuse and kept blaming appliance company when appliance company came out twice and did everything home choice needed. We ended up just canceling our warranty after over a month of excuses and not having a fridge. All my food was bad. I told them I had a child and my food was moldy and her medicine went bad they didn’t care. Just kept on with excuses! Run the other way look for another company don’t do it

1 month ago

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Verified Customer

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Ray Rockford, Illinois

They came up as the number one Home Warranty service but they send Services that take forever to fix my appliances. Been waiting a month now to fix my stove panel that isn’t working.

1 month ago

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Verified Customer

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Gari-Sue Greene Flowing Wells, Arizona

I got tired of being shuffled around by another home warranty system, and someone said they had Choice so I decided to give it a try

1 month ago

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Amanda Valley Springs, California

Was looking for a home a warranty, when I purchased wasn’t disclosed to me I would have to pay the majority of my AC replacement. I was told after the deductible everything would be covered nope that’s not true.

1 month ago

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Verified Customer

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Elizabeth San Jose, California

I purchased a home warranty and have found poor communication between Choice Warranty and their client, me. After a company picked up the ticket for repair on my well, they were told they had to order parts from their supplier and weeks of back order, parts unavailable the company advised Choice Warranty they would need to find another company to take care of the well. I was never advised and without water at my house for over 5 weeks. This occurred Memorial weekend and as of today Sept 8th, my well has not been fixed. I eventually got water by hooking up to the city.

1 month ago

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Verified Customer

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Tyrone Rogers Los Angeles, California

I really like the quick response from Customer Service and repair promptness. I have been with Choice a few years, and highly recommend them..

1 month ago

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Edmund Auger Fort Worth, Texas

Choice Warranty has been reliable and consistent in handling my repairs. Repair vendors have been efficient and competent.

1 month ago

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Christen Grazulis Phoenix, Arizona

Choice Home Warranty was provided to us upon the purchase of our home. We have had several claims and Choice has taken care of everything!

1 month ago

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Jennifer Payne Nacogdoches, Texas

Renewed my contract and first maintenance issue was denied. Didn’t realize the past owners failed to do the right thing, and I ended up paying for it. Will not renew next time.

1 month ago

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Mindy Winslow East Stroudsburg, Pennsylvania

Not great, they wouldn’t cover anything on my pool pump. My washer still doesn’t always drawn properly and my dryer still doesn’t dry in one cycle. It takes multiple cycles to dry blankets, towels.

1 month ago

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carla smith Kansas City, Missouri

The cost and customer service that I have experienced so fiat was superb compared to another company I was with for 26 years! Highly recommend!

1 month ago

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