Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Judy

I had a frustrating experience with customer support. They provided assistance but were not effective in problem-solving. I faced issues with a leaking water heater, and despite sending someone, no real help was offered. Additionally, a garage door repair referral resulted in poor workmanship that needed to be redone. Overall, I was disappointed with the service.

5 months ago

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Verified Customer

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Marcus

I found the service to be quite efficient. The technician arrived on schedule and resolved the issue quickly. However, I was disappointed that they wouldn't cover the sewer clog. Despite that, the technician was able to identify the problem with my circuit breaker outlets right away. Overall, a mixed experience.

5 months ago

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Verified Customer

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Maury

I've had a great experience with the service. They were responsive to my requests and sent out excellent technicians. I've used my warranty multiple times for issues like my refrigerator and hot water heater, and each time they provided prompt and effective service, saving me money and hassle. Highly recommend!

5 months ago

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Verified Customer

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Anonymous

I've had mixed experiences with this service. My air conditioner fan broke, but they claimed it wasn't covered due to 'normal wear and tear,' which I found confusing since nothing unusual happened. I also faced issues with plumbing. Overall, I'm disappointed with the coverage and clarity of their policies.

5 months ago

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Verified Customer

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Lakeshia

I had a frustrating experience with the service. The representatives were knowledgeable but slow to resolve my issues. It took too long to schedule repairs for my AC, and when they finally sent someone, they weren't local. I ended up waiting weeks in the heat, and despite my efforts to escalate, I'm still without help. The process feels inefficient and poorly managed.

5 months ago

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Verified Customer

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Gleness

I had a mixed experience with customer service. It took multiple calls to get a response, and while some issues were resolved quickly, others left me frustrated. I also dealt with a clogged washing machine after washing a rug, which added to the hassle. Overall, the resolutions took longer than expected, but they eventually addressed my concerns.

5 months ago

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Verified Customer

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Anonymous

I had a great experience with customer service; they clearly communicated what to expect and delivered on their promises. The process was simple, and I've used their services for various appliances without issues. Overall, I'm very satisfied with the service provided.

5 months ago

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Verified Customer

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Anonymous

I had no experience with customer support, so I can't comment on that. However, my attempts to use the warranty were frustrating—long waits for service and a disrespectful representative regarding reimbursement left me dissatisfied. On a positive note, my online service request was handled quickly and well. Overall, mixed experiences.

5 months ago

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Verified Customer

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Bohdan

I recently had a technician come out for my washing machine, and he quickly diagnosed the issue. I now know what needs to be replaced. Additionally, I used my warranty for a plumbing job, and I was really pleased with how well it was handled. Overall, a great experience with both services!

5 months ago

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Verified Customer

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Kathy

I had mixed experiences with the service. While the representatives are knowledgeable and pleasant, it often takes too long to assign cases, which can be frustrating. However, when technicians do arrive, they resolve issues efficiently. Overall, customer service is good, but the assignment process needs improvement.

5 months ago

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Verified Customer

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Rosetta

I had an issue with my air conditioning, but the service was prompt and efficient. The technician came out quickly, fixed the problem, and it was covered by my warranty, which was a relief. I also appreciated the easy claim process and the convenience of not having to wait on hold for help. Overall, a great experience!

5 months ago

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Verified Customer

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Richard

I've had ongoing issues with my refrigerator, and although a technician fixed it last time, the problem keeps coming back. The washing machine also had problems; a technician identified the issue, and now I plan to replace it. Scheduling technicians can take a while, which adds to the frustration.

5 months ago

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Verified Customer

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Geneveive

I've had a positive experience with customer support, as they are always available by phone and provide direct contact with technicians. My recent plumbing issues were resolved efficiently, but I’m disappointed that major appliances aren't covered under the warranty. Minor issues like leaks are handled well, but significant repairs like AC replacements aren't included.

5 months ago

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Verified Customer

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Robert

I had a rough experience with my home warranty when my AC was out for an extended period, and they were unhelpful. However, my recent interactions have been positive; they responded quickly to my issues. I switched from another provider due to poor service and have been pleased with Choice, even recommending it to friends.

5 months ago

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Verified Customer

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Sylvia

I had a great experience with Choice Warranty. The technician was timely, knowledgeable, and professional. He quickly identified the issue with my water and resolved it in about 15 minutes. He explained everything clearly, and I was very pleased with the service. Highly recommend!

5 months ago

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Verified Customer

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Mr

I had a great experience with Choice Warranty. The technician was professional, knowledgeable, and resolved my water issue quickly. Unlike my previous experience with another company, Choice delivered on their promises and provided excellent service. I'm very pleased with the outcome!

5 months ago

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Verified Customer

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Gregory

I had a disappointing experience with customer support. My last service took longer than expected and my issue remains unresolved. Although I usually receive timely assistance, this time it took longer to get a response. I felt frustrated and questioned if I was speaking to a real person. Overall, I'm not satisfied with the service.

5 months ago

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Verified Customer

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Denise

I was impressed with the professionalism and courtesy of the service team. Their strong work ethic made a positive impression. However, I've faced issues with warranty support, where some items weren't covered despite being part of my property. On a positive note, I purchased the service for my daughter, and they resolved her air conditioning problem quickly, which left us very satisfied.

5 months ago

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Verified Customer

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Debra

I had a great experience with my blinds; they effectively block out the sun on hot days and are user-friendly. The turnaround time for any claims was excellent. Although my dryer repair took longer than expected, the technician was delightful and responsive, ultimately coming out the next day after I reached out. Overall, I'm very satisfied!

5 months ago

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Verified Customer

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Queen

I'm really upset with the service right now, and I don't feel comfortable giving any ratings. It's just not a good time for me to discuss my experience. I appreciate the call, but I need to decline providing feedback at this moment.

5 months ago

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Verified Customer

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Connie

I had a frustrating experience with my home warranty. While they are reachable, their assistance is often lacking. After a recent water heater issue, I ended up paying out of pocket despite having coverage. Additionally, my refrigerator repair was poorly handled, as the same problem recurred shortly after. Communication has been a challenge, and I feel like I'm left in the dark.

5 months ago

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Verified Customer

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Suryanarayana

I recently had to use my home warranty due to a plumbing issue with my toilet tank leaking. I was pleasantly surprised by how quickly Choice Home Warranty responded. The plumber arrived the next day and resolved the problem efficiently. Overall, a great experience with their service!

5 months ago

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Verified Customer

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William

I chose your company as I heard that it had a great reputation.

1 week ago

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Verified Customer

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Shang

The contracted service technician fixed our heater faster and effectively.

1 week ago

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Kelly H

I called choice warranty for three different things on Thursday. My washing machine kept coding power failure, my ice maker on my refrigerator stopped putting out big ice and only shaved , and a dishwasher wasn’t heating up properly. The technician arrived on Friday. It was a little difficult setting up the appointment because of scheduling differences, but we got it pretty quickly. They accommodated me and I was very grateful for that. The technician was nice and patient. He fixed my ice maker right then and diagnosed my washing machine. The parts are already ordered for it. Come to find out my dishwasher is heating properly. If you have plastic dishes for your children sometimes they don’t dry like regular dishes 🤣. I’m very happy with the rapid response and professional service.

3 months ago

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Verified Customer

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Donna

The AC technicians were on time, very experienced, and friendly. They detected the problem with our AC system, and did the necessary repairs within an hour! We recommended Choice & their technicians to some of our neighbors, but unfortunately they were talked into buying a new AC system by AC companies costing them thousands of dollars! Thank you Choice for repairing our system & saving us thousands of dollars!!! .

6 months ago

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Verified Customer

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Sally Meredith

Both washing machine and dryer broke down within a week of each other so I called warranty businesses and compared their prices. I chose Choice Home Warranty and after a month of using the laundry mat I made appointments to get each machine fixed. The repairman for the dryer came first and fixed it right away. Then the same day the washing machine repair man came and fixed it within a few minutes replaced the agitator and my machine was working again. They both did a excellent job and repaired them quickly.

6 months ago

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Verified Customer

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Marla

The company named O's Home Improvement installed the water heater to my satisfaction. But he stripped the water valve to the house. Chicago came out and turned the water off from the main (street). Once the company named USA Water and Plumbing came and fixed my water valve in the house, I was left with the water heater not working (gas not on) and I didn't know how to turn it on. O's home improvement never responded. I therefore, called someone to come and finish hooking up the water heater. That's my only complaint. He could have just walked me through the process over the phone, but, he didn't respond! I even call Choice Home trying to connect with him. Overall, he did an excellent job installing the water heater and USA changed my valve quick and he was very professional! Thank You

6 months ago

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Verified Customer

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Francesco

I’ve had my refrigerator, my dishwasher, my toilet and my washing machine serviced . They came on the day and time specified and did a great job. The monthly fee to cover appliances, air conditioning, electrical, plumbing etc is very reasonable and I highly recommend it. I told my nephew who said he was definitely going to look into it and my brother.

6 months ago

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Verified Customer

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Thomas

Choice Home Warranty is a great company and I am happy to have them. I had three different situations filed all three claims. One was for an electrical problem, the other was plumbing and one for a refrigerator. All three services (separately) where performed, fixed and just charged at my contract claim rate. I had them for six months now and am pleasantly surprised and happy! I highly recommend!

7 months ago

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Verified Customer

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Inobepie1031

Overall I appreciate how easy it is to file a claim and how smooth and quickly the process works. Once a company is assigned to the claim, the company information is available and I can communicate with them directly. One downfall is that you cannot combine related issues and have to file separate claims and pay for each, even if the same company is completing the work on the same day. Another issue is if the problem in the claim continues to be a problem, you can’t reopen the claim and update the information, you have to file another claim. All in all, I’d recommend Choice Home Warranty to anyone in need of a home warranty company.

7 months ago

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Verified Customer

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Charlotte

Choice Home Warranty was the EASIEST warranty company I ever worked with. I had my first claim with them, a broken ice maker. My initial reporting had a response from them within 24 hours. The repairman was TOP NOTCHED. He knew what he was doing, was funny, polite, professional and we couldn't ask for more. We paid our deductible and that was it. No mickey mousing around. I had two other warranty companies over the past 16 years and they were horrible to deal with. CHOOSE Choice Home Warranty company.

7 months ago Edited July 7, 2025

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Verified Customer

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Terence M Carroll

On our 2nd claim tech found our washer could not be repaired, bearings were not available anymore, We went out to purchase a new washer and found we could not find one for less than $600 dollars . Choice would only allow $406 dollars so we had to lay out the rest out of pocket plus the $75 dollars for the service call . We thought washer would be fully covered by Choice !

7 months ago

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Verified Customer

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Simenthia Palmer

It was easy to submit my request. The tech comae out assessed the job and reported back to Choice. It was approved quickly and they were on it. I received a quote for work that needed to be done. It only took a few days between ordering parts, installation and me having a new working air conditioning unit. I recently switched form another warranty company, so have not been with Choice that long, but I have to say I’m impressed.

7 months ago

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Verified Customer

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JC Cuevas

Choice home warranty is the best. They have never failed me not even once each time I needed repair. They are prompt, and professional. Last week they fixed my dryer and replaced parts the same day. Last month I called them because my furnace heater is not turning on abd it was cold in the house. They arrived as promised and said I needed new furnace and few days later they approved it to replace a new furnace and replaced it in ni time. Alex the HVAC person was nice, honest, and prompt and fixed it. Choice home is is the best. I love it.

7 months ago

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Verified Customer

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Jan

The Company was responsive when my double oven stopped working. It turned out it was the front top electronic panel needed replacement. They contracted with a Company that came out right away and they diagnosed the part and ordered it. When it came in, the Technician came out quickly to install it but it turned out he needed a 2nd person. It was rescheduled, and I now have a working oven! I am happy with my decision to sign up for a 3-year plan with Choice Warranty!

7 months ago

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Verified Customer

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Scott

its good to have when you need it. its worth noting that we have had this company a long time. In the begging it was not so good. I had repairs they just forgot about or closed ticket for no reason and in order to save time i just paid someone to do it. Since then they have moved to a new system that allows the guy to get instant approvals and fix items in one visit. That is nice but also has some issues for example. Choice allowed 700 dollars for parts on a 400 dollar washer. Not and issue for me my wash machine was fixed and works great. but if stuff like that happens i worry how long they will keep doing it.... over all and through the years they have came through with their own ups and downs.

7 months ago Edited January 15, 2026

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Verified Customer

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walter ohlemutz

it is very difficult to find the right contractor to repair or replace a particular item, especially if name brands are involved like with Refrigerators, Ovens, Dishwashers etc. Choice has all these contractors and appliance repair companies under contract and will select the appropriate company to handle your claim in a very short response time . You could not get that kind of response if you did this on your own.

7 months ago

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Verified Customer

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Nancy

I would definitely recommend choice home warranty to anyone. I've had things break down and choice home warranty was there to save the day. They replaced my broken washing machine they emptied my septic tank they didn't fix my central air conditioner unit though. Customer service is polite and quite helpful answering questions and helping you understand the process. Im very happy with Choice home warranty and you will be also.

7 months ago

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Verified Customer

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Ray USA

8 months ago

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Lousharon

The first warranty claim took 6 weeks to complete for a door bell chime. The last two were much better in getting the repairs completed. The other issue I have is that when it comes to replacement you only paid me for what The first call took for a door bell chime repair took over 6 weeks and I had to spend over 12 hours on the phone with you until the repair was completed. The last two repairs were much better to complete the repairs. The other issue I have is that when it comes to replacement you only paid me for what my dishwasher was worth and not the cost of a new replacement. I was told during my first contact with you that if an item couldn't be fixed you would replace that item with a new appliance at no additional cost. I was told you would replace the dishwasher or any other appliance no matter what the age ould not have purchased the warranty if I didn't think it had value. age if you couldn't be repaired

8 months ago

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Verified Customer

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Sheryl Traylor

I’ve tried 2 other warranty companies where I was with one for over 15 years and the second for 2 years. I changed companies because their technicians were not always experienced. On several occasions they had to send other technicians to correct problems created by the first technician. I found Choice to have excellent quality checks on their selection of technicians.

8 months ago

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Verified Customer

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Michael

We had an original problem that was solved by calling another HVAC contractor. This contractor traveled to and from our home that is close to 300 miles from us. We were his only call here. He was very personable and capable. He filled the freon in our AC unit and that solved the problem. He said to give him a call if we had any other problems with the unit within 30 days.

8 months ago

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Verified Customer

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Rossanna

The resolution representative was very patient, helpful and understanding. If it was not for her I would have closed my two accounts with Choice Home Warranty. The claims department never tried to make any concessions for the problem even though I believe the technician did not initially make a correct statement as to the issues at hand. Even after the video presented which did not reflect a torn anything on the refrigerator (it was usual wear and tear for being 7 years old. There are circumstances where they be abuse but I provide exception properties with high end appliances. I still feel CHW should have paid for the part.

8 months ago

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Gloria Paul

“The last technician was exceptionally great, just keep up this type of service and I’ll past the word around!!!”

5 days ago

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Verified Customer

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Karen Saladin

I have been without a refridgerator for 2 months. We have repairman scheduled to cone to the house but they don't show up. 2 months is totally unacceotabke. I would recommend that no one do business withChoice.unacceot

2 weeks ago

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Verified Customer

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Keith

Covered 5 year old washer circuit board with no pushback. However, would not cover ice maker on 14 year old fridge.

2 weeks ago

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Verified Customer

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Calvin

No one was able to come out to fix my kitchen water until 4 days later. In the meantime I was suppose to let water leak on my kitchen floor, unsatisfactory respond. Service was not provided. Unhappy customer!

3 weeks ago

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Verified Customer

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Frank

Choice Home Warranty has provided excellent service every time we have had an issue at our home.

3 weeks ago

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Verified Customer

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Eileen Gianola

Service is perfect. Quick, knowledgeable fixed! Love knowing they fix the problem and it's done!

3 weeks ago

Choice Home Warranty Reviews