Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Sulay Bulnes Orlando, Florida

I love the fact that when I need to put in a claim I can do it online. The claim is reviewed and within 24 hours I have been assigned someone that is doing the repair.

3 months ago

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Verified Customer

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Cindy Hayes San Francisco, California

I have a problem with my plumbing. The clog has been cleared, but there is additional work that must be done to keep this from happening. I informed Choice - they sent an email saying to contact the blockage company. The problem is, they don't do the type of work that is needed to really fix my problem.

3 months ago

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Verified Customer

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John Rockwell Maryville, Tennessee

They have been great at addressing all issues to date. Some companies do everything they can to avoid covering concerns. These guys are great. Only issue has been that it is hard to speak with a live agent when calling them.

3 months ago

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Verified Customer

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Nageswara Uppu Menomonee Falls, Wisconsin

Had an issue with my water heater burner not firing, call Choice. They sent a technician right away, approved the claim and was able to replace the unit or the weekend.

3 months ago

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Verified Customer

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Nyla McCarthy Portland, Oregon

I was not asdigned a tech for 3 days. He then did not cone to the appointment. I had to negotiate the AI system online, which is not user-friendly, and ended up managing to get a real person. My case was then reassigned. 24 hours later I received an email suggesting I find my own repair person and I would be reimbursed. This is not great customer service

3 months ago

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Laurie Chapman San Diego, California

Anthony acres, Was a pleasure to speak with and setting up my home warranty. He is very knowledgeable in his product of the company. I feel very confident that my home is in good hands if anything should happen like they say it’s better to have it not need it then need it and not have it.

2 months ago

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Debbie Brown Pikeville, Kentucky

It’s so convenient to book an appointment online within minutes. The technician that was dispatched to my claim had been here before and was very courteous and helpful. Return appointment was scheduled that day and parts shipped.

2 months ago

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Pamela Olzman Sells, Arizona

The Staff at CHW communicated well through the whole process of our A/C claim. They were finally able to get an HVAC technician out to us after 4 days without our A/C working in over 100 degree heat. The tech was able to quickly fix the issue and our A/C was up and running in about 30 minutes! I'd give 5 stars if it hadn't taken 4 days for the tech to come out! Overall great service. Thank you!

2 months ago

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Kelly Carrera Bakersfield, California

Specifically my account executive Becca S. has always been very communicative and helpful in explaining how the process works and guiding me and following up. I highly recommend her to all of my clients that need a home warranty!

2 months ago

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Charles Ritcher Goose Creek, Kentucky

I liked the service personnel that did the work orders. I liked when the hot water heater developed a leak that they replaced it as provided in the contract. I did not like that when the microwave went bad that they only gave me their value a cheaper microwave. I was responsible for purchasing and and had to pay the replacement cost for the installation.

2 months ago

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Kari Brinkman Detroit, Michigan

It took forever to find someone to look at the garage door that is now 30 years old. The technician said they could replace the parts, it it is so old and in such bad shape that it is a good possibility that it could just break again right away since the rest of the unit is starting to wear as well. CHW said they would only pay to replace the parts, even though the technician informed that the safest thing would be to replace the unit, as the major parts needing replaced could potentially end up causing the chain to snap and harm someone. When I signed up for the warranty I was informed that if something was that far gone, it could be fully replaced. While I am grateful they are willing to pay what they would for the part replacement. I feel that given the age of the garage door opener, it was obviously taken care of and for safety reason and fiscal responsibility, replacing would make much more financial sense, as the part to fix is almost 300.00 and a new opener is 675. Meaning if that part snaps because the rest of the unit is so old and worn out, there would be another 85.00 service fee and likely another 300 or more dollars for another repair. I think this should really be reviewed and looked at again for reconsideration. Thanks

2 months ago

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James Stone Temple, Texas

He was running late but stayed in touch with us and let us know his progress and he was very friendly and explained everything and knew exactly what was wrong right away. We are waiting on some parts but we expected that. I'm sure he will do an exceptional job doing the actual repair.

2 months ago

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Beatrice Cobb Rollingwood, Texas

We have four warranty contracts and have been very happy customers overall. The only issue we encountered was with an A/C claim,( Choice Home Warranty approved) which stemmed from an inexperienced contractor. Because we needed the issue resolved quickly, we resolved the matter by using a manufacturer-certiefied company and paid for the service ourselves .

2 months ago

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Kathryn Huber Penn Hills, Pennsylvania

the technician from LG who came to fix my dryer was on time, professional and had my once noisy dryer working with so little sound that I noticed how noisy everything else is! I would absolutely recommend him and would welcome him back into my home should I ever need another LG appliance repair.

2 months ago

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Beth Clark Springfield, Virginia

I have had 2 technicians address issues since getting the warranty. The first was horrible. My attic fan was not working. The technician came in, looked at the attic fan and said it was working -- it was not -- I paid him and he left and the fan still was not working. He was in and out in 5 minutes. My other experience was positive. So I am currently waiting for a technician to again check out the attic fan and am hoping that this one does his job.

2 months ago

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Geri Abel Middletown, Delaware

Nick came out and even though the problem I wad was not covered, he did an excellent job. Our water heater is 11 years old and since we didn’t want to have a flooding problem, Nick is going to replace it for us and we were satisfied with his knowledge and compassion in helping us to get a new one instead of waiting for this one to go.

2 months ago Edited July 1, 2026

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William Chester, New York

I liked the honest explanation the program offered when I first made contact with the program. I was given an explanation as to what Choice offered and everything stated has been shown to be true. This is an honest and professional program.

2 months ago

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David Crissman Santa Clarita, California

Upon making a claim, I receive a notification of service within an hour or two and then the technician calls and the work is usually completed within 48 hours. I am very satisfied with Choice and do not hesitate to recommend to friends and relatives.

2 months ago

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Surletha Hicks Columbus, Georgia

This is a good company for small repairs. I do know if any other company would do better when it comes to replacing the item. But after you have gotten a second opinion that agrees with the first opinion, that should be enough to help pay for a replacement without looking for excuses to get out of keeping your word to share in the replacement costs.

2 months ago

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Barry Kluger Phoenix, Arizona

I had two tech visits today, one for my dryer and one for my dishwasher. I was pleasantly surprised by the amazing service and coverage from CHW. I have been leery of coverage through warranty companies, but this experience was seamless. Both vendors were thoroughly professional, neat, personable and explained what was being done.

2 months ago

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Guy Byrd Charlottesville, Virginia

I can only comment on my enrollment experience yesterday, which was handled by "Jake". If Choice Home Warranty lives up to all the things Jake told me, including his statement that my monthly fee will not be increased after twelve months, then I will be a happy new customer.

2 months ago

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Sabrina Small Houston, Texas

I trust them to do the job right it takes a little long to get an appointment maybe about a week but once the technician gets here, he tells me exactly what’s going on. What part he has to get and how long he think it’ll take to get here once he gets the part schedules me another appointment to come right back out and the job is done so I’m very satisfied at this point.

2 months ago

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Verified Customer

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Michelle Gun Barrel City, Texas

I have paid for this home warranty for over 2 years, now. I have rarely put in a claim. I just recently did put in a claim for my Stove Top (built in the island). The technician said he would be back as soon as the part arrived. Then I get notification that it is not covered. I have 4 burners, one is just fine, one I have to start with a lighter, one I have have to turn to "ignite" then down to low and back to ignite and then it works. The fourth one doesn't work at all. The gas line has pulled away and gas does not reach that burner. This just happened and was nothing that we did to it. I still had to pay for this visit (copay) even though you didn't allow the technician to complete. Also, when I FIRST signed up, the sales guy said that Choice Home Warranty offers a visit for heat ducts, electrical and plumbing inspection to make sure all is working properly. No one ever showed up to do this and when I asked again, they said you do not offer this benefit. To say the least, we are very disappointed and my husband wants me to call American Shield because several friends use them with no problems.

4 months ago

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Verified Customer

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Debbie

We have been with Choice Home Warranty for quite a while. They have handled everything so far. We have had a little glitch with this latest repair but they are working to get it resolved.

4 months ago

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Verified Customer

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Derek

Choice Home Warranty has been our warranty company for years. They are quick to arrange appointments that are convenient for us. The last need was for electrical service and the electrician was prompt and thorough.

4 months ago

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Verified Customer

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Richard

At first we were skeptical but once I needed to call Choice Home Warranty, the service is great. They truly stand behind there words. Have and will continue to make others aware.

4 months ago

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Verified Customer

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Linda

I've done 3 claims. Two claims were handled right away. The third one was to use my own service that I had a maintenance contract with. I had t jump through a few hoops to get that approved for reimbursement and reimbursements was about 60% of the cost.

4 months ago

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Verified Customer

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Rama

I am with Choice warranty for 3 yrs now and used their service many times. But for one experience it was good. I was able to manage my rental home even while not being around.

4 months ago

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Verified Customer

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Dwayne

Choice covered items my previous warranty company did not. Trying to get someone on the phone was a task, but I learned the online claim process, I prefer it now.and found it to be better at navigating through the process

4 months ago

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Verified Customer

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Mary

They reacted quickly to my request for assistance. Wading thru the AI part was a bit frustrating. I did manage to finally reach a human. The Plummer they sent did quickly solve my problem.

4 months ago

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Verified Customer

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Louis

I have been with CHW for quite some time, although I wish I could get same day service I realize that that's not realistic. CHW has always come through for me. The customer service is excellent.

4 months ago

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Verified Customer

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Mary

The team was knowledgeable and professional and kept me informed every step of the way. They cleaned the area and had my air conditioner running like new in a reasonable amount of time.

4 months ago

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Verified Customer

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Justin And Shannon Holder

So far, our experience has been great. Choice Home Warranty finds us a tech in a timely manner when we submit a claim, and they’ve covered many things so far when we need them to!

4 months ago

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Verified Customer

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Gayle

Everything they told me went the way they said. They were prompt in responding to my claim and service men were great. They showed up when they said and completed the repairs quickly. scam

4 months ago

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Verified Customer

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Lonnie

It was the best decision i made to choose Choice. You have gone beyond the expecte. Great serice, response and the tecnicians ver nowledgeable and professional. I would recommend everyone joinCHOICE HW

4 months ago

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Verified Customer

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Todd

The original claims agents are very friendly and helpful. But in our latest claim, we had a unique plumbing issue that had to be upgraded to a claims specialist. While she was knowledgeable, she was also very cold in explaining why they would only pay for “builder’s grade” as per the contract. The original plumber got frustrated and pulled out.

4 months ago

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Verified Customer

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Steve

I received a quick response & an appointment to repair my washing machine within a couple of days. The technician from LG was great & completed repairs on first visit. Perfect! Service expected, service delivered.

4 months ago

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Verified Customer

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Howard

Choice was very efficient at assigning me a company. After that it was a little rocky. Slow to get here. Did not fix right. However very accommodating about coming back. Now it is wait and see if it works.

4 months ago

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Verified Customer

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Diane

The initial call was quickly responded to. The technician was great. Parts had to be ordered and after at least three weeks still have not arrived. So the issue has not been resolved. I hope I don’t have to pay another service fee.

4 months ago

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Verified Customer

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Binh

Choice Home Warranty (CHW) assigned second contractor next day after the first contractor had failed to show up. I think CHW is very efficient, good business practices. Thank you very much!

4 months ago

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Verified Customer

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Nagwa

My choice was based on reviews. It was a smooth process to sign up. My first appliance service request went smoothly. Although the service company changed the time I requested.

4 months ago

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Verified Customer

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Dan E Pasquini

I was disappointed in the technician. He was very difficult to understand. He is Vietnamese otherwise competent. I also had trouble understanding your people as most had heavy accents. It was very frustrating at times getting Choice and the technician on the same page. However once the installers came out they did a terrific job.

4 months ago

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Verified Customer

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Aleta Rairigh

Repairman was very professional. Fixed the pipe in no time. Choice Home Warranty is very reasonable in cost. They respond in a timely manner. Thank you Choice Home Warranty! Highly recommend.

4 months ago

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Verified Customer

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Gale Baker

They were friendly and professional. The work lasted longer than expected because of waiting for a part. The plumber was on time, friendly and professional. I would recommend them.

4 months ago

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William Bill and Caroline Mullenholz

Extremely pleased with their services and the quick response to our claim. The service providers are very efficient, complete the job as expected and as important clean up their workspace when finished.

4 months ago

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Verified Customer

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Norma Tyner

Service call was quick from start to finish. Rays Appliance Co call me within 24 hrs with home visit time/date came out fixed my ovens problem and I’ve been using it since!!!

4 months ago

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Verified Customer

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Sonya Ivory

They were able to send a technician out the next day, but I would've preferred the same day, since I filed a claim at 5am. Nevertheless, the technician was able to resolve the issue with my furnace, without him needing to make numerous trips to my home, once ordered parts came in and that's another plus.

4 months ago

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Verified Customer

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Joanne Freeland

They respond immediately and make sure somebody comes out to take care of your problem efficiently. After my experiences over the years, my daughter even has choice home now. Thank you.

4 months ago

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Rosa And jose Cacho

I’m very impressed with Choice Home Warranty, when I did my repair ticket on line they got to work and gave the appointment with the technician that came and fixed my problem. Best house warranty ever! Thank you!

4 months ago

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Verified Customer

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Paulina Quintero

I needed to experience another service, the previous one I had was not good. Once I moved to Choice warranty I know what it means to have peace of mind. They do have my back when something breaks in my home.

4 months ago

Choice Home Warranty Reviews