Choice Home Warranty: Read 48,233 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Karen

The service representatives and delivery personnel are always very helpful. Did not take long to get a replacement refrigerator. The only issue I had was I had to wait 30 days to get an ecard from Lowes. Also I was hoping I could use it at any department store.

6 months ago Edited November 20, 2025

check_circle

Verified Customer

star star star star star_border

Mark

Technician was on time but could not find anything wrong with our pipes. The problem could have been the gaskets on the faucets, but since they were not leaking he said he could not look at the faucets as this would not be covered under the warranty. I would think the warranty should have included the option for the technician to also look at the faucets to find out if they were the problem.

6 months ago

check_circle

Verified Customer

star star star star star

Sheridan

I have a home warranty with Choice. My evaporator coil on my HVAC unit was leaking and I filed a claim with them. Filing the claim was easy and their response was fast. A technician came to my home and looked at my HVAC unit, filed a report and my claim was approved. The technician then came and replaced my HVAC unit it.

6 months ago Edited November 20, 2025

check_circle

Verified Customer

star star star star star

Manuel

Honesty and delivery. I used to have homeowners insurance with a competitor that never fully honored any of my claims submitted. Choice Home Warranty honored my first claim completely and expeditiously. I strongly recommend CHW to anyone looking for peace of mind in homeowners insurance coverage.

6 months ago

check_circle

Verified Customer

star star star star star

Shirley Mack

I was skeptical at first when I read some of tge reviews but people do not believe the negative reviews Choice Home Warranty is the best 👌 I highly recommend them they were out the next day and about the next week my GE Washer was up and running Choice Home Warranty you Rock 🪨

6 months ago

check_circle

Verified Customer

star star star star star

ELVA GRIFFIN

A few years ago your advertisement showing the benefits of having a home warranty with a roof repair option sold me on the idea. Recently, it was super easy to file a claim request and follow up. I'm glad I made the decision on CHW.

6 months ago

check_circle

Verified Customer

star star star star star

Suzanne Martin Leanna jacoby

Technician was knowledgeable, it was obvious he knew what he was doing. I did have another air conditioner company and was told the unit was on its last leg and would not last long. The unit had s fine just needed some tightening.

6 months ago

check_circle

Verified Customer

star star star star star

Richard Van Sant

I purchased a home that had a balance of choice home warranty remaining on their contract so I went ahead and used them a couple of times I’ve had no problems. They’ve been pretty pretty good on showing up and I would use them again.

6 months ago

check_circle

Verified Customer

star star star star star

Robert G Anderson

We’ve had very good experiences. This resent time a plumber was here the same day !!😃 Other times over the years we’ve been very pleased with the work men you’ve sent. That are constantly efficient , professional and personable.

6 months ago

check_circle

Verified Customer

star star star star star

Josette Lauture Charles USA

6 months ago

check_circle

Verified Customer

star star star star_border star_border

Sharon

The company, SA Plumbing was a little sketchy, one week they claimed yo make is all the way to the city line. The next week 6 days later they couldn't go that far yet they charged me full price of running there camera down the line. They claimed we're unable to go that far but since used camera they charged full $515.00 after my complaining they agreed to refund 1/2 until they completed the repair at an estimated 4400.00 cost. I contacted another company and was quoted 1500.00 - 2000.00; so guess who is opening the line. And repairing the line is NOT covered by warranty I saw as my responsibility to choose where MY money went.

6 months ago

check_circle

Verified Customer

star star star star star

Anna

Every time I have used them, I have been satisfied with their work. The workers they send out are professional, friendly, and know their jobs. They explain to me what the problem is and write up the method by how it was repaired.

6 months ago

check_circle

Verified Customer

star star star star star_border

Mike

Choice did a good job finding vendor to do the repair - unfortunately Js heat and air keeps telling me he is waiting for approval. According to Choice you show approved for repair. Now he is not returning calls. Maybe Choice will have to find another vendor to do the repair. We were told we need a new relay and thermostat. Should not be a big deal. That was last Friday last time I spoke with the repair service he said no parts. I made one phone call and found the parts.

6 months ago

check_circle

Verified Customer

star star star star star

Charlotte

I liked what was presented to me in how the claim process worked and the cost. I recently had to file a claim, and everything went very smoothly!!! I have been with some other home warranty companies that were a nightmare. So happy with Choice Home Warranty!!!

6 months ago

check_circle

Verified Customer

star star star star star

Harold

I am a realtor and have had clients with other warranty companies. Choice Warranty is by far the best. My issue got immediate attention. The technicians were very knowledgeable and always on time. I highly recommend Choice Warranty. Plus the price for a one year contract is very reasonable.

6 months ago Edited November 8, 2025

check_circle

Verified Customer

star star star star star_border

Richard

The Technician from Johnson Builders was vice and polite and did his job in a timely manner. Yes I would recommend Choice Home Warranty. Although it took longer then anticipated to resolve the matter of fixing the water heater then inspected. My first call to them was made on October 6th. and the water heater was not fixed until the 28th of October. Maybe the warranty company and the people they use to fix things could have a better system of getting the matter at hand resolved sooner.

6 months ago

check_circle

Verified Customer

star star star star_border star_border

Adam

I’ve been with Choice Home Warranty for five years and will complete a sixth year because of a free-year promotion. My experience has been mixed—repairs do get handled, but the company consistently looks for the lowest-cost solution. When replacement is required, they instruct technicians to choose the cheapest option available, which has meant lower-quality parts or appliances than what was originally installed. For example, I’ve received a weaker garage door spring, and a very basic built-in microwave replacement. While I appreciate that coverage exists and issues are eventually resolved, it often feels like savings for the company come before long-term quality for the customer.

6 months ago

check_circle

Verified Customer

star star star star_border star_border

Harold

I have been a member of CHW since July 31, 2025. At the start, in September, I had an issue with our. Garage door. A Technician came to our home within a week and the issue was resolved. I submitted another claim for repair of a leak and a drain stoppage. The stoppage was taken care of very quickly, but there seems to be some type of delay for the leak. I was offered a chance to sign a three year contract for almost $2000.00 because I was starting to trust CHW, the service changed for me. It has been a month now and the leak has not been repaired, plus I have a hole in my guest bathroom ceiling that can’t be repaired until the leak is resolved. I missed two physician appointments waiting for the technicians that never came and there’s a lack of communication between the contractor and CHW. I will get an appointment date from CHW via email and another text from the contractor with a totally different date. I have contacted customer service four times concerning this issue and they are just as confused as I am. If it was possible for me to cancel my contract and receive a full refund, I would. Sometimes I regret changing over from American Preferred Home Warranty. The company was expensive, but reliable.

6 months ago Edited November 8, 2025

check_circle

Verified Customer

star star star star star

Joseph

Second plumbing issue within five weeks for same issue. The second plumber spent twice the time to rooter the toilet and so far no repeat of the problem.......test was when we had the family dinner with same folks previously.....no problem this time...

6 months ago

check_circle

Verified Customer

star star star star_border star_border

Pam

Up until the last few contractors I raved about choice to everyone and have even had some coworkers buy plans. But recently and specially the last 3 visits which were 2 different contractors I’ve been greatly disappointed! The last one who was also the 1st of the last 3 was the worst! Rude, not helpful in talking to me about what was actually broke left without resolving issues or confirming that it would be approved for parts to be ordered! I had to contact choice AND him to find out when he would be back! And this was for a heating problem and it was quite cold in the house at night. Also both times didn’t have a receipt for me or didn’t provide one later as he promised ALSO wanted cash!!!

6 months ago

check_circle

Verified Customer

star star star star star

Wanda West

Service was beyond my expectations. The appointment was made quickly after I submitted the claim and the technician was on time and kept in contact with me on when he would arrive. Had to go get a part for my stove and came right back. I highly recommend Choice Home Warranty.

6 months ago

check_circle

Verified Customer

star star star star_border star_border

Ronald Boucher

I had an a/c issue and notified Choice. The service man came out and fixed the problem. He unclogged a drain line and charged $1700 to remove mold that he said wasn’t covered. Three months later I had the same clogged line. The same tech game out. He fixed the problem and indicated that, if it happens again, I should consider replacing the line. (About $300). Three weeks later I had the same clogged line. This time I called my a/c man. He unclogged the line and gave me a one year guarantee and volunteered to check it in six months. All for $200. I would prefer to call myown tech and have Choice cover any major repair.

6 months ago

check_circle

Verified Customer

star star star star star

vincent turchiano

Had many fears (most notably my hvac) when buying my first home. Realtor recommended a home warranty. Chose Choice at random and am happy I did. They have been phenomenal. I’m going on 4 years and will have 2 left on my warranty. After the 6 years are up, I will most likely get another 6 year deal. Worth every penny

6 months ago

check_circle

Verified Customer

star star star star star

robert wardin

A skilled plumber came to my house to fix a clogged kitchen drain. He was very knowledgeable about the issues. Replace a few parts, unclogged the drain and was done in less than 30 minutes. Also, the service call was done within 4 hours of when reported the problem.

6 months ago Edited November 8, 2025

check_circle

Verified Customer

star star star star star

Nancy

My husband had a stroke and he always would fix or know what was wrong with stuff. Since he can’t do anything anymore I thought this was an answer to some of my worries. Sure enough my oven quit working! The appliance repair guys were super nice and fixed it quickly!

6 months ago

check_circle

Verified Customer

star star star star star

Geralyn

Its an awesome company they do all the work for you you don't have to find your own contractor to come and look at whatever you have wrong you just wait for email they set up the appointment you pay your service fee and that's it

6 months ago

check_circle

Verified Customer

star star star star star

Catherine

I'm so happy with Choice Home Warranty! I've had to use it twice in the last few months and I couldn't be more satisfied!! Reasonable response time, Nothing more than $100 service fee!! I highly appreciate this home warranty!!

7 months ago

check_circle

Verified Customer

star star star star_border star_border

Jolie

It's not the contractor per se; its more so of the process to get a repair completed (shouldn't take several weeks for a simple repair due to the requirement for multiple requests and multiple charges). I do not like the fact that when there is an issue, it takes multiple contractors to resolve. Why not assign to a contractor and have them complete the job from start to finish and include it as one. For example, contractor took a look at what the issue was ($75); input the request for service (assigned to a NEW contractor) who kept putting me off for several weeks and felt that coming at 8PM was okay with me with young children in the home. I called you all to say that it was unacceptable and to please assign to original contractor, who was able to take care of within a few days (another $75). Why does it take two different contractors to do something that could have been taken care of within days of the initial call? Alot of time was wasted and my tenant still has a hole in their ceiling from the water damage. I chose to not input another request in for the repair, in order to avoid the $75 deductible when it is related to the original issue.

7 months ago

check_circle

Verified Customer

star star star star star_border

Faye

My refrigerator was not repairable so Choice will send an e-gift certificate for replacement of fridge. Service was fast/very pleased with that. Choice told me the e-gift would take up to THIRTY days to receive. It’s been almost two weeks so I have to be without a fridge for two more weeks. I called the company at least twice and was told they cannot expedite claim.

7 months ago

check_circle

Verified Customer

star star star star star

Harris

I am very impressed with the company urgent response to my claim. The customer service department is another area that is exceptional compared to other companies I have subscribed to in the past. Whatever the problem is, they take time to put your mind at rest.

7 months ago

check_circle

Verified Customer

star star star star star

Paula Gay

I’ve needed service twice, first time was a clogged sink drain, second time was the AC; both times the service representatives were professional, courteous and knowledgeable. They repaired the issues and I was happy that only I had invested in Choice Home Warranty!

7 months ago

check_circle

Verified Customer

star star star star_border star_border

Suzanne Randall

They did fine for appliances: dryer I still had to pay $600 for water heater, but it could have been double. But when my a/c unit went out,CHOICE Home Warranty chose picked the repair company who came to look & turned in a report that stated my unit looked vandalized or tampered with (suspecting me) so they would not cover replacement of my entire A/C unit, leaving me in the heat. They said there’s nothing they will do, period. I was so desperate & upset, that I used Thumbtack to get a second opinion which was also trying to get me to finance through them for $12,000 plus $3k cash, for a whole new unit. Which I couldn’t get approved for. Now it’s been an entire week and out of the blue a man calls from yet another 3rd company left over from my initial contact to Thumbtack. I told him it’s trashed & I can’t afford a new unit. He asked me if he could just come see for himself, no charge. Of course I said yes. He came and fixed everything for $980. Good as new. I was being scammed by not 1 but 2 companies. When i called Choice to see if they would reimburse me for the repairs due to the damage. They would not allow me to turn in the report from the company who was successful in fixing it. I want to change companies now.

7 months ago

check_circle

Verified Customer

star star star star star

Mike Ansbro

From start to finish the project was handled very professional. I called with my issue for my AC unit. They called the AC repair people they came out diagnosed the problem went back and got approval. Ordered the part and came back and installed it. AC units working great now.

7 months ago

check_circle

Verified Customer

star star star star star_border

Janice Pate

Technician was great but because I could only guess water heater (due to wet area) but it turned out to be a STOPPAGE I was charged 2 service fees ($150) and NO free fee as promised. There is NO WAY I could have known the actual diagnosis at the time of complaint! *When previously tried to leave good report on tech the site would not accept the submission.

7 months ago

check_circle

Verified Customer

star star star star star

Vincent Maiorino

I’m happy with the contract price and co pay , so far I’ve had two service calls the company that fixed my washing machine was very good and not a long waiting time . “ Not so happy with “ the company that fixed my microwave as it took two visits and a long wait in between each visit

7 months ago

check_circle

Verified Customer

star star star star star_border

Rebecca

Overall, I'd recommend Choice Home Warranty. They've never denied any of our claims. We've had electrical, plumbing, A/C, and refrigerator claims since we purchased our home 4 years ago. Sometimes it's hit and miss with the companies they use to service the claims. Both of our air conditioning units have gone out multiple times. Although it took months of band-aid fixes, the units were eventually replaced (a few years apart). That alone is worth having the warranty!

8 months ago

check_circle

Verified Customer

star star star star star_border

Kim

Choice Home Warranty turns out to be one of the best things we've ever signed up for! All but one of the issues we've had have been taken care of in a timely manner by very professional and knowledgable technicians. When we had a plumbing issue, Choice Home Warranty was very prompt with communication but was unable in the end to get a plumber to come out and in turn told us to go ahead and get our own. I recommend Choice Home Warranty to any homeowner.

8 months ago

check_circle

Verified Customer

star star star star_border star_border

Michael

So, we chose Choice Home Warranty because of what I've read online about the services you provide. But after paying our monthly fees over a period of time and having an issue with our Hot Water Heater we submitted a claim. Upon doing so I was contacted by a service technician who came during a storm and pretty late at night. He was removed from the service for an unknown reason. I was then told that CHW has the option to send out another technician for a second opinion. Makes me feel like CHW does not trust their technicians on their call list. Makes me worry if we made the right choice in our home warranty company. The work was completed, the technician did an outstanding job. I was given the option to pay out of pocket first, so I did, and now I'm waiting for my refund. This process was a lot more complicated than I expected. And I'm barely getting paid back what I paid out of pocket. So, I'm second guessing whether or not this is even worth it.

8 months ago

check_circle

Verified Customer

star star star star star

Steven Balslov

Though there was some delays because of getting parts, I felt that in both of my cases, the team's that you selected on Long Island to help me did a great job. I don’t know why I had to pay $325 for the hot water heater, but the AC went well.

8 months ago

check_circle

Verified Customer

star star star star_border star_border

Carolyn Mahoney

Claim One went just fine but it took two service calls and I had to pay trip call twice. The microwave is now replaced Claim Two was totally unsatisfactory. The garbage disposal didn’t work - I pushed the button at the bottom several times - it wouldn’t start and the sink was backing up. CHW referred the claim to a service company that changed the service appointment window three times - sometimes at the last minute. This was so UNSATISFACTORY that I finally paid to have someone install a new garbage disposal. This incident has made me question as to whether I’ll renew. On top of all the above, CHW hasn’t sent the check for microwave replacement on Claim One

8 months ago

check_circle

Verified Customer

star star star star star_border

Corinne

I expected an email confirming my appointment. I waited almost two weeks for a notification, when the gentleman unexpectedly arrived one morning at 9:00 a.m. without notice. Fortunately, we were home. I learned afterward that a message had been sent to my account, saying when he would arrive. Unless a person knows to check there, it's frustrating waiting for some sort of confirmation. An email or text providing the appointment would be appreciated.

8 months ago

check_circle

Verified Customer

star star star star star_border

Archie& Kim Girlinghouse

What I like about Choice Home Warranty is dead they try they stay in touch and they try to finish out with a say they're going to do just sad that companies that are doing the work for Choice Home Warranty or not worth hiring because they're deceptive but some of them are worth hiring and do what they say they're going to do but probably a third that's what they say they're going to do. Thank you Kim

8 months ago

check_circle

Verified Customer

star star star star star

Michael

Choice Home Warranty (CHW) sent a very competent technician from "#1 Garage Door" to replace my garage door opener. The job was done well and CHW paid for the new garage door opener and installation. I was very pleased with the service.

8 months ago

check_circle

Verified Customer

star star star star star_border

Vocida

The fact that they were quick with getting someone out for the problem. Dislike the fact of the reimbursement amount is way less than what I purchase my product for. And the fact that I have to pay for server to come out and still have to come out of pocket to replace my product. Truth be told I really can take that monthly payment and just put it aside and save the money myself. But I do appreciate something than nothing.

8 months ago

check_circle

Verified Customer

star star star star star_border

Suzanne Haley

I thank you for requesting my opinion. There was a quick response to my garbage disposal breakdown. It operated quietly and worked well before. Replacement was approved, which I’m grateful for. When I talked with the salesman who explained Choice, he said a breakdown would result in the same or comparable product. The replacement company used a cheaper and loud model. I can live with this one, but I sincerely hope and expect any future replacement will be equal in value and performance. Again, thank you! Sue Haley

8 months ago

check_circle

Verified Customer

star star star star star

Larry Gatlin

CHW found good electricians out of Brownsville They worked the whole system very professionally Only took few minutes to identify 2 problems seemingly interconnected I am very pleased Response by CHW was good once you get past AI to the follow up

8 months ago

check_circle

Verified Customer

star star star star star_border

William Baskin

Overall, the company has been great to deal with. For some repairs I get approval for parts within Minutes, which is amazing. Other repairs can require up to a week or two, which means some Aplliance or feature in my home is not working while I await approval. It tends to be on the bigger jobs like an air conditioner or refrigerator. That’s why I deducted one star. Compared to my previous Home Warranty company Choice is substantially better comparatively.

8 months ago

star star star star star

Dale Salyers Dallas, Texas

The serviceman was professional and knowledgeable. We were very satisfied with the service.

4 days ago

star star_border star_border star_border star_border

linda mace Columbia, South Carolina

sent hvac person out to look at my air conditioner and the tech said Choice would pay for Freon, but now they're saying they won't. this is a bunch of nonsense. why am i paying for a warranty if you don't pay for anything???

4 days ago

star star star star star

Shirley Scott Little Rock, Arkansas

Easy to access covered items and easy to file a claim. Response by a Contractor is timely.

5 days ago

Choice Home Warranty Reviews