Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Barry Nua, AS

I had some issues with customer support regarding my washer, as they struggled to find parts. Eventually, they provided me with a store credit, which was insufficient for my needs. However, the service for my oven repair was excellent. The technician was prompt and resolved the mix-up efficiently, completing the job satisfactorily.

3 months ago

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Gregory Nua, AS

I had a frustrating experience with customer support. My service requests went unanswered, and I was told they weren't covered, which was confusing. After a plumbing issue, the repair was done well, but they left a hole in my wall and refused to repair it. This has happened multiple times, and it seems they don't consider the full scope of the repairs needed. Overall, I'm disappointed with the service.

3 months ago

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Lyris R. Peak Omaha, NE

I had mixed experiences with the service. Sometimes, claims didn't go through, which was frustrating. However, my last online claim was handled well and resolved satisfactorily. Additionally, we've had issues with our air conditioning recently, but I feel like my concerns are being addressed.

3 months ago

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Fred Nua, AS

Had a frustrating experience with my refrigerator repair. Multiple technicians came, some struggled with communication and didn't resolve the issue. While other services like light fixtures and plumbing were great, the refrigerator situation was a huge disappointment. I renewed my warranty, hoping for better service next time.

3 months ago

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Anonymously Nua, AS

I've had mixed experiences with my warranty. While most claims have been covered, there was a frustrating instance where my HVAC system was denied due to cleaning issues, despite its wear. Additionally, a plumbing issue led to unsatisfactory options, forcing me to cancel and restart the process. Overall, it's been a bit of a hassle.

3 months ago

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Anonymously Nua, AS

I found the service frustrating. The plumbing issue was not addressed properly, and the options provided didn't meet my needs, leading to a cancellation and a complete redo. Additionally, the repair team failed to communicate their arrival time, which added to the inconvenience. Overall, my experience was disappointing.

3 months ago

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Lewis Nua, AS

I've experienced significant delays in getting technicians for my service requests, which is frustrating given my consistent payments. Additionally, when I had to use my warranty for a new stove, I was disappointed with the compensation offered, as it barely covered the cost of a new appliance. Overall, the service has not met my expectations.

3 months ago

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Jodie Nua, AS

I had mixed experiences with Choice. While they handled my refrigerator issue well and quickly provided funds for a replacement, my water heater problem was frustrating. It took days without hot water, and despite multiple calls, I received little follow-up. Overall, inconsistent service left me disappointed.

3 months ago

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Donna Nua, AS

I've had a frustrating experience with the service. It takes far too long to get a technician to my location despite paying for the service regularly. Recently, I had to use a warranty for my old stove, but the compensation was disappointingly low compared to the cost of a new one, leaving me with a significant out-of-pocket expense.

3 months ago

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Sandra Nua, AS

I've had mixed experiences. Most of the time, the service is good, and they are friendly and helpful, although communication can be a challenge due to language barriers. I recently had a shower issue, and they responded promptly to fix it, which I appreciated. However, I don't have the time to engage in lengthy discussions or follow-ups.

3 months ago

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Douglas Nua, AS

I had a good experience with my refrigerator repair; they handled it promptly. However, my plumbing issue was a nightmare. The technician barely looked at the problem before leaving for vacation, claiming it was tampered with, which was untrue. Choice Warranty refused to cover the repair, forcing me to pay out of pocket for another company. Disappointed!

3 months ago

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Verified Customer

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Theal

Real estate person indicated this warranty service, however on my reclaim with plumbing I need updates on the repair. BNE sent the master plumbing service out. Plus the piping was not repaired but a sealant applied to the leak. My claim # 308086894. I Need Further investigation on WHY?

3 months ago

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Verified Customer

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Jack

Great reputation . Prompt response to submission of claim.

2 days ago

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MARCIA STAFFORD

Even thou everything is automated and I was never able to speak to a agent, everything went seamless. The contractor contactor 3M was amazing, they contacted me within 24 hours and was out the very next day and made the repair.

2 months ago

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Stephanie

We needed our refrigerator fixed. On the day of the appointment, the service provider never showed up. The second time it was scheduled, the provider called in sick. Finally, the 3rd time, the fridge was finally fixed and the provider did a decent job. Choice needs to find better service providers because Electrolux/Frigidaire were very unreliable.

4 months ago

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Verified Customer

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Joe Martinez

For the service and the people that represent the company with there experience technical staff ..I’ve recommended you to my neighbor for your services and professional prices

4 months ago

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Everette Or Janice Miller

Scheduling of service and the quality and professionalism of the service providers as compared to previous home warranty company is unmatched. Excellent providers and excellent results!!!

4 months ago

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Verified Customer

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Carolyn Fredrickson

Choice Home Warranty met our needs. We purchased a home with appliances ,some dated . We were very pleased with the service we received. Serviceman (Alex) was knowledgeable and was very professional.

4 months ago

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Verified Customer

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R L Fisher

Most recent experience was outstanding. Fixed my (refrigerator) freezer using a fantastic company. Highly experienced and skilled, professional and friendly. I am very pleased.

4 months ago

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Emily

They were prompt in responding to schedule and appointment but the companies they hire need to have appointments available on Fridays and give a better time frame other than between 8am to 5pm, especially for the people who can't take off work for the whole day

4 months ago

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Charles

Value and Price. Was with another big name company but the protection package was getting pricy. I now receive the same package and protection with great customer service but at a better price.

4 months ago

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Donna

I had two visits from the repair company.. Anthony or Tony was the technician. On the first round, he said, he fixed something to what he suggested with a hose. The tenants in the building observed him not doing anything except taking the panel off the bottom. It leaked a day or two later because they ran the dishwasher. I called back and he went out again and fixed something in the rotating blade. I was unhappy with his lack of thoroughness. He still left the kick panel off the dishwasher. I was frustrated.

4 months ago

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Verified Customer

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Linda

I purchased this warranty company 5 years ago and they have not let me down. They responded quickly with approval set up for repair of our refrigerator icemaker within a day.

4 months ago

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Gail

I had a pretty good experience with prior home , but not so great with this one. the vendors were not always reliable, some never returned to finish the job. And now, i sold myhome and want to cancel for a refund of my premiums... they are charging me the cost of repairs against the unused premium....so that i barely get a refund. very disappointed.

4 months ago

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Verified Customer

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Jong

For simple washer button replacement, I had to call 5 times to set up the confirmed appointment. The other 4 attempts did not go through. They need to re-evaluate process and also process to send schedule confirmation by email. Eventually, it was fixed.

4 months ago

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Layla

I like how easy it is to submit a claim and the technicians that I’ve worked with. However, replacing any appliance is a lot more work that how they sell it. To replace our dishwasher, they gave us a Lowe’s gift card with the wholesale value of a dishwasher. Let me tell you, you CAN NOT find a dishwasher for $250 at Lowe’s, and that doesn’t include delivery or installation. It’s extremely limiting and honestly so disappointing.

4 months ago

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Verified Customer

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Kathy

I’m a retired Realtor and have sold many home warranties. I finally decided to purchase one for myself and am I glad I did! I have had 2 claims with great results. I will definitely keep this valuable insurance.

4 months ago

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Verified Customer

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Matthew

I like the idea of having a home warranty, and Choice Home Warranty is outstanding at taking my money every month, but a claim takes forever. I went a literal month without hot water and then decided to fix it myself. Submitted a claim for a dishwasher and still has not been fixed. The technicians for both claims make an appointment, then cancel, then set another one, and cancel. I realize that it is the companies that Choice Home Warranty chooses and not the actual warranty company, but they are the ones overall in charge. I pay monthly, and if I would have been in a year contract, I could not have dropped them and been stuck. I am waiting to get my dishwasher repaired, then see if I continue with Choice Home Warranty or not. Paying monthly, I have that choice.

4 months ago

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Verified Customer

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Everett

Gave an excellent price for 3 years and coverage is good.......BUT, my first time calling for service (minor claim) was denied but partially approved, upon appeal, with me paying extra to repair........disappointed since I did not fully understand the "why"......

4 months ago

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Verified Customer

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Evi

I chose Choice’s home Warranty after we had a bad experience with a competitor of yours. I am so happy I have made the switch Choice is the best home warranty so far and I recommend it.

4 months ago

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Verified Customer

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John Fickel

This was our first time using CHW. The service was quick to assign a provider to fix our heater. The provide was fantastic. He was efficient and knowledgeable about the repair needed to fix the heater. Thanks! JF

4 months ago Edited November 8, 2025

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Verified Customer

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Neil Crespi

Have been with Choice for years. We used Choice twice in the last few weeks. Appointments were made the same day and service was done the very next day byFlawless Plumbing. We are very happy with both Choice and Flawless

4 months ago

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Verified Customer

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Gary Bodensteiner

I had it for several years already and it’s a great company. The people come when they’re supposed to come and do what they’re supposed to do and I would say that’s one of the top rated warranty companies.

4 months ago

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Verified Customer

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Evelyn Ortin

Choice Home Warranty response immediately Whenever I submit a claim. I am very satisfied with the outcome. I even recommended Choice to my friend Adelina Lask and she got the service.

4 months ago

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Verified Customer

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Donna Ploc

They’re a great company to work with. I had repair done on my HVAC and it is still an open ticket as they’re working hard to get something fixed. Choice picks great vendors who care about their customers like they do..

4 months ago

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Verified Customer

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Estina Wooley

They’re quick to have someone at your house working on your issues. Only one time did I have to ask for another service provider. The record of the company scheduled weren’t good. Choice didn’t question though and sent another company.

4 months ago

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Jeri

I am very disappointed in how long v it is taking to get my dishwaser back operating. I am an 86 yr old widow and am really missing my dishwasher as I cannot stand long at a time to wash my dishes. My technician is very professional, but is having to wait on parts for my dishwasher. It is old and parts are not always available. There was also a fire in back part of this appliance plus water pump stopped and I really would feel safer with a new one. Hope it will be fixed soon.

4 months ago

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Verified Customer

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Don Wilson

I understand from reviews that it is a reliable company and has great customer service and fast service when I needed service I found that to be true I would highly recommend them

4 months ago

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Lorna

We paid extra for our salt water pool system to be covered, our heater has always been well maintained but is over 20 years old - a plastic cap, which was old and now brittle, came off and they claimed they would not cover this as they said it was not normal wear and tear. It was absolutely wear and tear, and I had two pool technicians say so, including their own technician they sent over ! They said they didn't care how many technicians said that, they would not cover this. Then I said I paid over $3500 for this home warrantee plan and she snapped back you'd had more claims then that! NOT MY FAULT, and is that the reason they don't want to cover this claim, it certainly looks that way - we are taking this to arbitration. They are not covering the heater which is absolutely covered in our contract

4 months ago Edited November 8, 2025

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Verified Customer

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William Cencula

Job was done professionally by Veterans Plumbing. It seems like the final approval could have been done a more timely basis. Being without hot water for over 4 days seemed long. But working great now.

4 months ago

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Joseph

like the quick response to get a repairman, don't like the response time to follow up on what the repairman suggested. this should not be another questionnaire. this should have been the resolution. we are still without a working dishwasher.

4 months ago

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Verified Customer

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David

Their website is very easy to set up a claim and track. The personnel that they choose to come out and do the repairs are phenomenal people. I highly recommend using this company for your home warranties.

4 months ago Edited November 8, 2025

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Steve

It was supposed to be #1 when I chose it. But they are terrible about getting you help when they don’t have a vendor at hand. Takes forever for the reimbursement program. They can’t find a vendor, and I do, they should take care of it, not drag me thru an approval before giving me the ok to have repair made. A/C quits, it needs fixed NOW, not after weeks of red tape while I suffer with NO A/C!

4 months ago

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Verified Customer

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Tina

Been working with Choice for several years now. Good time frame for service calls and knowledgeable service techs that accomodate for service issue to come earlier if they can.

4 months ago

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John

I put in a request to have my refrigerator fixed and 5 weeks later, I had to call LG to get it fixed. The original complaint was the ice machine and I still don’t have the new part. The second complaint was the compressor and Choice denied that. I called LG, it was still under warranty and in 2 days, 2 day, 2 days, the refrigerator is fixed. Still haven’t received the new ice maker from 5 weeks ago.

4 months ago

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Verified Customer

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Artis

Choice Home Warranty are quick to respond to your service requests and they follow up on your service if there are any additional issues or concerns that arise during your service period.

4 months ago

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Debra

Did the research and felt Choice was the #1 leader in home warranty ratings. My first experience with a claim was terrific. Arrived next day and resolved my AC needs. Feel really good about my Choice for this warranty.

4 months ago

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Elizabeth

I’ve been very disappointed in their service being expedited at a timely fashion. They sent out a contractor to fix my Appliance. That contractor decline to provide services. Then the company sent out another contractor who seen even more on interested in investigating my Appliance. Then they said that they would order parts And that was over a week ago and I still haven’t heard back from the second contractor. I am considering withdrawing my service with Choice because this has been going on over three weeks now. I wish they knew competent repair technicians that speak clear English.

4 months ago Edited November 8, 2025

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Michael

Choice is not locked into the service company system they assign when u file a claim. I had to call the service co. assigned to set up an appointment as what Choice gave me was wrong. One company never showed up after I made an appointment so I had Choice give me another one which delayed getting my problem water heater started again over a week. I also don't think Choice give you a fair buy out on an appliance. I will look for another warranty company when my 3 years are up.

4 months ago

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Oscar

I've been with CHW for a few years, and so far I am pleased with the swiftly responses when I file a claim, and the contractors they are associated with, also respond quickly , to schedule a time when their technician will arrive to our hoiuse.

4 months ago

Choice Home Warranty Reviews