Choice Home Warranty: Read 42,109 User Reviews From Real Homeowners

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Verified Customer

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Zonia Gatlin

On latest call the plumbing company came in right away and resolved my problem. Fortunately I have not used Choice services too often

2 months ago

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Jane

The technition was very nice. Part arrived 3 weeks before he could come back. (not enough techs) Wrong part. Waiting another month. Been since right after the 4th of July when stove top was out.

2 months ago

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Celia

Appointments with repairmen are usually within a couple of days. However, some of the repairman are difficult to communicate with and one did not show up for multiple appointments.

2 months ago

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Elouise

This company is amazing. the only time you have to call them is when there is an issue with the technicians. Otherwise, everything is done online.

2 months ago

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Jacqueline

Customer service was very good regarding my recent claim and the technician that fixed my microwave was efficient and fixed the problem quickly.

2 months ago

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Charles

They don"t live up to warranty and leave you with no option but to accept, we will repair or you just have to keep paying servicemen. Select reply is we're nor replacing your dishwasher. Never received a call from Choice explaining g why my dishwasher would not be replaced@?! This has drug on since Feburary 2024.

2 months ago

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Verified Customer

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Kaycee

A little better communication between Choice and the vendors it uses...seems that there was a lot of going back and forth, he said-she said before the work got done.

2 months ago

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Sandra

Very fast service. And when your tollite stops working you sure need that. Very satisfied with the speed and excellent service I received.

2 months ago

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HDale Dudley

AC unit not cooling was reported, T-stat was set on 75, house temp was 81 degrees and outside unit was running constant. Prompt response from CW and from AC contractor was great. AC tech was great, informed me and CW, that the problem with my 12yr old AC unit was inefficiency, Only 10 degree difference across the coils but should be 18 to 21 degree difference. AC tech stated to me the unit needed to be replaced and turned in his report to CW. CW reported to me "NO PROBLEM FOUND". THANKS

2 months ago

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Verified Customer

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Tina

Got a repair technician out quickly. But only covered $500 of a $4880 water leak repair. Pretty disappointed in the coverage. Have policy for this kind of situation and they find a way to not cover the cost or even part of it. Not the first time this has happened. 😞

2 months ago

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Verified Customer

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Margaret

I filed an air-conditioning claim on August 14, tomorrow is September 12 and the service is still not been completed. I’ve spent over an hour on the phone daily between calling the warranty company, the air conditioning technicians, and now the manager at carrier is involved, but for some reason, no one can get the orders straight to complete the installation. I am over 65 years old and have been living in hundred degree temperatures without an air conditioning for nearly a month.

2 months ago

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Robin

I was able to contact the service technician myself to schedule a better time and he came out within 24 hours and fixed the problem in 15 minutes!!

2 months ago

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Lisa

I was denied a claim when the company they they sent to my house works for them and said the claim should 100 percent should be covered I have been with out being able to use my kitchen sink over a month since I made the claim and still waiting Hopefully who ever receives thi review can do the right thing I paid my bill in full for the warranty. Thank you

2 months ago

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Verified Customer

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Dshavatt

Great service, good, stable pricing for return customers like me. That's what keeps me coming back for warranties on two houses!

2 months ago

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Theresa

While the first company were not able the do the repair for three weeks choice found another company and got my repair done in a few days

2 months ago

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Salah Kfoury

The whole process worked well from calling the service to assigning the work to getting it done within a couple of days all went seamless. Thank you.

2 months ago

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Verified Customer

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Donna And Wade Hutchison / Clark

Excellent Service. I truly appreciate Choice Hone Warranty. Three complete repair items were sent. The time between the repair assessment and the repair was a bit long.

2 months ago

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Verified Customer

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Keith Lewis

Great value for the money; the service was performed well and in an extremely timely manner. I highly recommend CHW for home warranty coverage!

2 months ago

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Verified Customer

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Jesse

I have two Minisplit a/c units. One was repaired then the other had the same problem identical and they denied second unit based on they said they should not have repaired the first on with same problem. They are pitiful. If they should not have repaired the first one then they wouldn’t have. They blamed it on the company they themselves recommended. First unit repaired is working fine. Never buy choice home warranty.

2 months ago

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Verified Customer

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Robert

it looks like Choice picked Sears to come fix our AC unit. they pushed the date out till Oct 12th that was unacceptable, my wife and my self are 75 yrs old and I just got out of hospital the day before I filled the claim. I call Choice and your CS person told me to call Sears to move up the date. Sears said they could not. We would have been without AC for over 15 days with no AC. It was anything but amazing Bob Hooey my account 178230976

2 months ago

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Terry

I have had 2 claims. The first one the repairman didn't know what he was doing. The second repairman was from Sears and he was great.

2 months ago

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Salvatore Louis Azzara

Reported my bedroom section of my central AC was out August 06, 2024. As of today September 06 2024 ( 1 Whole Summer Month) my unit is still no repaired. I have made dozens of telephone calls and spent hours on the phone with Choice. I reported this nightmare to the BBB and am thinking of going legal. I am 84 yrs old with a history of serrious heart issues.

2 months ago

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Verified Customer

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Donald

I called at least 4 times to stop service due to the property being sold. But each time I called I was placed on hold then disconnected, placed in the queue. Then disconnected promised a call back. Never received it. The only reason I can come up with is to collect more payments since I'm on auto pay. Maybe this review will get someone to call me. I'm going to terminate the service.

2 months ago Edited September 9, 2024

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Verified Customer

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Donald

Dislike they use loop holes in their contract to not pay for repairs . They always side with the repair technician even though there was proof that the repair technician made a mistake and was hoping we didn’t catch it , so that way they would have to send out another technician or just deny the claim so they don’t have to pay for it and leave me , the customer with a broken washer . Would not recommend .

2 months ago

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Jose

Follow up with contracted vendors to verify: 1. Whether parts have been ordered or not? 2. Whether parts have been received or not? 3. Repairs are being performed In a timely manner..

2 months ago

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Victoria

They are not a good company. They do not follow through and do not suppose their customers. We went 23 days without hot water and the only thing they would say is “please give us more time to find someone. We understand your frustration.” I don’t think they have any grasp of what customer service really means or just how much it costs to shower outside or at a truck stop. They are the WORST! Sure took my premiums though. IF I COULD GIVE A NEGATIVE RATING I WOULD!!!

2 months ago Edited September 9, 2024

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Verified Customer

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Sarah Perez

I’ve had a few service calls and all but one were approved. All the issues were fixed in a timely manner. I’ve been very pleased with them.

2 months ago

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Diane Sullivan

I paid 65.00 to AC tech that told us our AC was leaking and would report to Choice but reported that our AC was in good working condition. I don’t have 65.00 just to throw around. I tried to call the AC man but he did not answer, If you can’t give us 65.00 back then at least get us a credit for $65.00 and we can use it toward getting our garage door opener looked at as it’s not working right even though I put new batteries in it. Thanks

2 months ago Edited September 9, 2024

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Verified Customer

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Gwladys Axelrod

Found a reason not to even find a cause of a leak in my plumbing. I need a service that will do a maintenance call for each appliance once a year. It really has to be urgent with Choice. Going with someone else who meets my needs. I paid over $500 a year and got nothing!

2 months ago

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William

Choice provides terrific feedback and organization of all claims, It tries to make the process run smoothly. Occasionally the outside "technitions" it finds to perform the needed work may not be the very best but Choice always tries to make it work.

1 month ago

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Verified Customer

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Susan

I don’t know what to say! I put in a claim on July 12 for Oven not working. Tech has been here 3-4 times now but it’s still not working. He was here last Sunday 8/11/24 and said it still won’t kick on… now after almost a week I’ve heard nothing from Choice Home Warranty…

3 months ago

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Verified Customer

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Dennis

Didn't like the fact that the first offer was low, it was changed when I called though. I didn't like that the funds are in the form of a Lowe's gift card and having to wait 30 days to get it. In the mean time I had to go buy a new dryer now I'll have a Lowe's gift to try and spend. If there is that kind of wait wait 30 days a Visa or Master Card gift card would be the better choice.

3 months ago

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Verified Customer

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Deby

It was easy to report. A little hard to understand what I was responsible for and if I had to use their person for the repair. I was happy with the repair and the amount if saved me by having Choice coverage.

3 months ago

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Verified Customer

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Miriam

This was my first claim filed with Choice Home Warrenty and if I knew how slow and unresponsive this company would be I would never have purchased my warrenty with them. I submitted a claim for my fridge on July 1st and they claimed for over a week that they could not get a contractor in to see the unit. I called on July 8th and had someone come out that day. My fridge was deemed irreperable so I submitted photos and documentation from the contractor recommending a new unit be purchased. I was told I would receive a gift card from Lowe's to cover the cost of a replacement unit. The exact same fridge that had broken cost $100 more at Lowe's than the amount of the gift card and it was currently on sale due to Independence Day. I was not trying to upgrade or get anything more than what was under warranty and I had to pay out of pocket for that. I was also told that I would receive my gift card in the next 30 days. It was impossible to wait until I receive the gift card to buy a new fridge since I had already been without one for over a week. So now I have a unused Lowe's gift card and a credit card bill of almost $600. Too bad I'm stuck with Choice for another 5 eyars

3 months ago

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Verified Customer

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Victor

Made two claims and would get an automatic appointment for the service but within an hour the appointment date and time would change. For one of my claims a guy came out and barely did anything to our AC unit and let us know he needed to get paid beforehand then told us we needed to call an electrician for that. Then we reached out for an electrician and noticed that the appointment that was made was not going to work out for us since we both work. I called and asked if he had any other day with a later time and the guy just blatantly said “no I don’t know what to tell you.” Didn’t even offer to find another day for us. I canceled that appointment and then called to schedule another company and within the hour I had three appointments made then canceled, rescheduled and canceled again.

3 months ago

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Verified Customer

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Gary

We supposedly had “replacement” for our stove/oven appliance but they gave us a very We supposedly had “replacement” for our stove/oven appliance but they gave us a We We supposedly had “replacement” for our stove/oven appliance but they gave us a small fraction of what it would cost to replace even for the cheapest model. In addition, they would only give us a Lowe’s gift card not a check. We are forced to purchase only from Lowes now. Obviously, they get a kickback. Worse of all, we had to wait a minimum of three weeks for them to just email the gift card. Save yourself the hassle and find another warranty company although I fear they are all the same kind of crooks!

3 months ago

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Verified Customer

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Mehari

i would give zero and never recommend . bought their warranty . It happened that i claim pressure valve of heater water replacement , they sent me checking guys and paid $75 and and the company asked repair cost . i asked them what they mean repair cost, they said go fix yourself and send us the cost and then reimburse you , weird - right ! , anyways I called my area company to fix it and sent them the receipt. and they replied since you already paid we do not cover it . I called customer service and transferred to so called manager , said since you buy the house recently we do not cover it . I explained the house and the pressure valave was working fine and now needs repair and showed the inspection done after i bought the house , he said we do not reimburse you, really , why then i bought you warranty. I just hung the phone , do not let them make my day feel headache. never never recommend them, scam-

3 months ago

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Joanna Nunez

3 months ago

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Joshua

**Review for Choice Home Warranty:** I am extremely disappointed with Choice Home Warranty. They are just like all other home warranty companies that place the burden of scheduling with the contractors on the customer. While they may facilitate the initial connections, they do nothing to ensure timelines are adhered to or that work is completed promptly. I've had an open problem ticket for almost two months now, and Choice Home Warranty has done absolutely nothing to resolve it. Every time I call them, I receive the same unhelpful response: "We thought you were okay with the timeline because you said nothing." This is unacceptable and highly frustrating. The lack of proactive customer service and follow-through on their part is unbelievable. I would not recommend Choice Home Warranty to anyone looking for reliable and efficient service.

3 months ago

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Verified Customer

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MICHELE ELLISON

My refrigerator/freeer quit working on July 17. You sent a technician out on the 20th and he said the appliance was not able to be fixed. He sent in his report and I never heard a word back from anybody. I asked the technician to send it again, which he did. Still nothing. I tried calling CHW SEVERAL times but I got recordings telling me to leave my phone number and some one will call me back. They never did. I finally got in touch with a representative that was involved in my last claim and she told me they didn’t receive a “diagnosis “ so she reinstated my claim and is sending out another technician! I have been without a refrigerator and freezer for 20 days.i am not happy with CHW at all. If it was a couple hundred dollars, I would handle it myself but a new refrigerator is too expensive That’s why I bought a home warranty which apparently is useless. Never again! Very poor customer service. Nobody ever contacted me that there was a problem with the service technicians report. I think they hope you’ll get discouraged enough and will just go away. I would not recommend CHW for a home warranty.

3 months ago

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Verified Customer

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Jose C Navarro

So far I’m please with the prompt response to my claims and the following appointments. The tech is very knowledgeable, easy to talk to and respectful. I like him.

3 months ago

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Frederick Mayes

3 months ago

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Alex Kuo

Technician arrived on time and gave us 30 minutes head-up, replaced our toilet and provided tips on other appliances. Overall great experience with their services.

3 months ago

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Jarvis Moore

I have had to use my warranty twice. Both times the response was quick from Choice. Also the vendor contact was timley and the repair done with no further problems.

3 months ago

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Todd Deweber

They have exceeded the estimated time to dispatch a technician on multiple occasions (1 week). Then once dispatched you have to wait until the technician can make an appointment (2-3 weeks). After a technician comes out they do a song and dance with choice about finding replacement parts or replacing your appliance (4-5 weeks). When choice finally decides to cut you a measly Lowe's gift certificate for you appliance they don't send it to you for another month. So you can expect if you are a choice customer to be without a critical home appliance for 2-3 months. There's is no way I will ever use them again or recommend them. You're better off saving your money in a savings account and just buying a new appliance or paying a local handy man.

3 months ago

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Verified Customer

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Walker Morris

One of my a/c units has been out of service since 7/14/24. I am now on my third assigned contractor who is scheduled for 8/5/24. This is the 22nd day in a hot summer without that unit in operation. The reliable, established companies, who value customer service reputations, won’t work for you because you nickle and dime them to death. I had AHS for several years and they were terrible, but you guys make them look good! Your contract says you will repair or replace, but for hot water heaters it only means “replace the unit”. It cost me $925 labor plus my $75 dollar service fee to get it installed. I’m sure this rating will never be seen by the CHW CEO, but I can hope it does!

3 months ago

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Verified Customer

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Sam Redden

In 2 years I have had 2 claims and it has cost me $800.00 to replace my 2 appliances. And yet I'm paying you for a home warranty to fix or replace my home appliances. This is all BS. I could of taken the money I'm paying you to replace what I need. I will not renew my warranty with you. Plus I excepted an offer from you and it's been a month and I still have not received my money. You told me that you can only offer me an appliances at cost. When I can't get it at cost. So how am I supposed to replace it at cost. And you only give a gift card to Lows and they are one of the most expensive places to get appliances.

3 months ago

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Verified Customer

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Charles

There is absolutely nothing wrong with the service through independent contractors that are hired by choice warranty. The problem comes when there is an emergency such as diabetic medicine not being able to be cooled because the refrigerator is out, and we can’t get it repaired even though we have had the parts for three days now; it is going to be 12 days from the time it quit working until we maybe can get it fixed. I have begged them to assign a technician to come and put the parts in, but they say that they have no control over their own schedules. They are just sent where to be and what to do. I am very disappointed in choice because of the way they handle repairs. Is absolutely ridiculous that you cannot get somebody to help you in an emergency situation. My husband is 74 and a 100% disabled two tour Vietnam vet with dementia, diabetes, and so many things wrong with him there too numerous to mention , and I am 70 and disabled as well. We have no food that belongs in our refrigerator; because of this we have a piddly little ice chest to put ice in, and I am not at all happy about this as whole thing. We are being told that we cannot get a repair date until August 7 , one person even told me August 12. I could really raise cane and call people that I know but I haven’t done that yet. This is ridiculous. Absolutely ridiculous! Something must be done about these situations. There was a time when we could call Sears home warranty, which is what we used to have, and if we got the parts in that day, they were here the next day. I just don’t have the words to tell you how angry I am and I don’t get angry!

3 months ago

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Verified Customer

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Dannielle

Choice warranty assured me that If An appliance was broke and needed to be replaced that it would be replaced and all I would pay is the $75 deductible Currently They came to the conclusion that my dishwasher at my property needs replaced. They are only giving me a $246. Check to replace the dishwasher, the cheapest dishwasher I found is over $400 so I have to pay the difference of that installation. Choice warranty is not truthful when you are signing up with them about replacement works. I was with a different home warranty company before them and I will be going back to this company because of this.

3 months ago

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Verified Customer

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Kimberly HarrisCoates

You guys are great! One thing I will say is that it'd be helpful if you provided updates from vendors. I've had a request in to fix my dryer but a part had to be ordered. the vendor, has not updated me on the progress - It's been about 3 weeks. I will reach back out to them but it'd help if they were prompted to update us.

3 months ago

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