Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Denise

I don’t like the fact that I have to have a different contractor in here every time I make a call even if it’s for the same system. I had a parade of them a year or so ago for a problem with my downstairs commode, and the problem still isn’t fixed. As a matter fact it’s worse. We’re living with it because we don’t like the fact that I have to have strangers in our home EVERY TIME

5 months ago

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Verified Customer

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Melita

Prompt response when a claim is initiated ,visit in Les than 24 hours of filing claim. The technician was quite knowledgeable and explained the issue with my appliance.My appliance was replaced; I am very pleased with HCW

5 months ago

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Verified Customer

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Ross and Linda Thomas

Our issues have involved our HVAC system losing refrigerant. The previous contractors couldn't locate the problem. The contractor who visited in May found that a worn gauge was the reason we were losing our refrigerant. We have been waiting almost four weeks for the replacement gage. My husband called Choice to report our frustration, which resulted in the contractor calling to tell us that he had been busy, and the part was due to arrive on June 4th, so he would make sure that one was set aside for us; it's a week later and he hasn't called back.

5 months ago

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Verified Customer

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Linda

Choice Warranty will send out professionals

1 week ago

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Paul

Choice home warranty is Groovy man Groovy

1 week ago

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Verified Customer

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Michele

Helpful, quick to respond and replace unit

1 week ago

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Michael Oliver

I’ve been with Choice for over a year now. I have always found them responsive and professional. The quality of people they have sent over have been good except one. Which leads me to a nice story. I had an issue with an appliance guy. He was unprofessional, barely looked at the equipment and (shocker) misdiagnosed. When I notified Choice, they didn’t give me excuses. They quickly sent over a new person, fixed my appliance and did not charge me for a new appt. Every company will encounter an issue. The good ones will react fast and fix it.

3 months ago

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Dilip

My refrigerator was not cooling so I filed a claim online. I got the claim # and notification that a technician will come in 2-3 days. Sure enough I got a call from the Tech on the 3rd day who also gave me the approx. time when he would come. He diagnosed the issue which involved problems with the compressor and leak. He reported the issue to CHOICE. They gave me the option of replacing the refrigerator since mine was not repairable. The credit would be in the form of gift card to one of the vendors, hoping it'll come fast before the labor day weekend so I can avail of the sales.

3 months ago

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Howie

not a gimmick, not a scam! CHW is the real deal. Like clock work. We submitted a claim and appointment was set up. Arrived on time, diagnosed the issue with our refrigerator. Said it would take a couple of weeks for the final approval and when parts available another appointment would be made. CHW emailed and called with time to install new parts. Again arrived on time and all is great. It would be nice if other companies would have such great customer service. thank you Howie

3 months ago

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Phil Sutherland

I had Choice Home Warranty in Texas. I found them very competent, and since I now live in California, just signed up for a 3 year plan. The agent representative that contacted me about a Home Warranty, Moe, was very professional, and answered all my questions. I also was very pleased with the cost for their plan. I highly recommend Choice Home Warranty!

3 months ago

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Susan Russell

This rating is for our current experience with Choice Warranty. Prior to this claim, a 2 rating at best! We have requested a technician for a few situations and never were given any assistance. This includes a furnace failure in February. We paid out of pocket for a new HVAC, a refrigerator, and a washer. Supposedly no technicians were willing to work with Choice Warranty. We asked to have our account closed. Why pay a monthly charge for no service rendered? While our account was still open, our dishwasher leaked. We filed a claim and Rob showed up. Wow! Not only that, for the first time, Choice stayed on top of the claim! The dishwasher is working, we are educated and happy, and Choice Warranty’s redeemed.

3 months ago

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Verified Customer

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Sherri Barrett

My last experience with CHW was very good. We had a problem with our dishwasher. The tech was on time, knowledgeable and made the repair. We did have a questionable experience with another Warranty call. We gave up on the situation eventually and made us weary of what to expect. However this one was a 5 Star!!!!!

5 months ago

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Verified Customer

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Cindy Barrett

My first experience was great. I made the phone call to CHW, an electrician contacted me shortly and made an appointment, I paid my $75, and he fixed my problem. It would have definitely cost me well over 75!! So far, I am well pleased!

5 months ago

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Verified Customer

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Dennis

Great thus far I have had two service calls and both were professional and resulted in a completed repair. One repair took about a week to get the part so we were without a washer for a bit but they kept us informed and it did get repaired.

6 months ago

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Verified Customer

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Brenda

It's complicated, I thought that when service was provided and the product was approved, I thought that I did not have to worry about replacing it myself. Yes, my system was approved but for the amount of the approval was not enough to cover my replacement. So because you do not want mismatch appliances in your home, I ended up having to pay out of pocket cash as well. I think that you need to explain to senior citizens what the Replacement Process means in more details. Because the e-gift card is less than what the merchant is selling for your replacement and you have end up paying the difference

6 months ago

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Verified Customer

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Jose

I called Choice Home Warranty I spoke with a Rep. He got my information and told me they will call me they did and they made appt. For the very next Day. I did not need any parts for the Ice Maker because the part Was not broken .

6 months ago

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Verified Customer

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Sally and David Blair

I love Choice. Their service people who come to your home are great. You pay the technician, not choice , so you know it will be fixed. I had AHS before and they charged before arrival and did nothing if technician failed ..and also replacement of plumbing parts were not comparable. Choice Hone Warranty has done an excellent job

6 months ago

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Verified Customer

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Jim

Choice Warranty was quick to respond to my refrigerator not making ice. They got back with the name of the vendor to service my claim. The vendor was pleasant and courteous on the initial visit even tho there was no call when they didn’t show up the day schedule due to over scheduling. I didn’t hear from the vendor again until 2 weeks later. During that visit the vendor was rude and in professional. I reported to Choice and they contacted the vendor while I was on the phone. I expect the part to come in and be installed by the vendor.

6 months ago

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Verified Customer

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Craig

I like everything about Choice. My single experience to date met with great customer service and the contractor who arrived at my home was courteous and professional. My appliance had to be replaced so I was given a Loews gift card for a fair amount. Unfortunately, it took 20 days to get the card. Much too long.

6 months ago

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Verified Customer

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James

The service technician was on time and was courteous when he arrived. He went to work and kept me informed on what was being done. Diagnosed the problem parts were ordered and returned and finished the repair. So far with only one repair they did a good job on communicating the steps being taken to accommodate my issue.

6 months ago

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Verified Customer

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Eldon Lopez

The warranty was sold as a 5-year package to lock in rates. Essentially, that also locks the purchaser from going elsewhere if it doesn't work out. Contractors are hit or miss. Sometimes great, other times, horribly under trained. Customer service is outsourced to a call center in the Philippines where no meaningful decisions can be made at their level if there's a problem. When an appliance is not repairable, they do offer good fair market value for a replacement in the form of a gift card. The catch is that it takes up to 30 days to receive it so be prepared to live without that appliance until it arrives. (It took 30 days to the day: 2 days for scheduling, a week and a half for a decision after approval of the amount, the rest was waiting time for the card to be emailed. Overall, I'm glad I have it, but it could be a lot better.

6 months ago Edited November 8, 2025

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Verified Customer

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Robert

They offer affordable friendly service. They are flexible, accommodating to your needs. I was kept informed during the entire service needed. The technicians were professional, friendly and kept us informed during the service required. I would recommend this company to anyone.

6 months ago

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Verified Customer

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John

I recently used my warranty for an ice maker repair, and I was pleasantly surprised by the prompt assistance I received. The team was very helpful in addressing my warranty needs, ensuring that the repair was completed in a timely manner. Overall, I'm satisfied with the service and support provided.

6 months ago

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Verified Customer

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Karen

I had a good experience with the service. They quickly addressed my garbage disposal issue, and when I had hot water heater problems, they came out promptly to fix it. Overall, I was satisfied with their response time and the quality of work.

6 months ago

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Verified Customer

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Linda

I had a great experience with customer service. They were very courteous and responsive to my needs, addressing my air conditioning and water heater issues promptly. They always follow up quickly and ensure everything is fixed right away. They even resolved a leaking refrigerator issue efficiently. Overall, excellent service!

6 months ago

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Verified Customer

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Nadine

I had a positive experience getting my ice maker fixed; the repair was done promptly. However, I was frustrated by having to pay upfront before the work was completed. Overall, the repairman for my washer also did a great job, but I wish the payment process was different.

6 months ago

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Verified Customer

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John

I had a mixed experience with my warranty service. Recently, I had to pay out of pocket for a thermostat replacement because my claim was denied, which was frustrating. However, in the past, my warranty worked seamlessly, and everything was taken care of without any issues. It's been hit or miss, so I hope for better service in the future.

6 months ago

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Verified Customer

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Vickie

I had a great experience with customer service. The representative was friendly and attentive, ensuring my needs were addressed promptly. I appreciated speaking with a human who listened carefully and took immediate action. My warranty issue was resolved quickly, and I'm now just waiting for the parts. Overall, a very positive interaction!

6 months ago

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Verified Customer

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Floridine

I had a very positive experience with customer support. They were quick to respond and very supportive throughout the process. When I used my warranty, there were no issues at all; the technician came promptly and took care of everything I needed. I hope for continued good service in the future!

6 months ago

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Verified Customer

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Anonymously

I had a great experience with customer service. They quickly addressed my stovetop issue and are working on finding the part needed for the repair. My clothes washer was also fixed within a week after it stopped spinning properly. Overall, I'm impressed with their responsiveness and efficiency!

6 months ago

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Verified Customer

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Mario

I had a great experience with customer support! They were prompt and handled my request the very next day. I also had my garbage disposal fixed quickly, and the service was efficient and professional. Overall, I'm very satisfied with the quick response and quality of service provided.

6 months ago

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Verified Customer

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Patricia

I had a great experience with the repair service. The technician was prompt and fixed my washing machine on the same day. He also quickly identified the issue with my dishwasher and handled it professionally. Although there was a slight mix-up with the scheduling, I was pleased with the overall service and the technician's friendliness.

6 months ago

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Verified Customer

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Bruce

I had a great experience with their service. They were courteous and prompt in their responses. I initially reached out online, and they quickly connected me with someone who resolved my issue. Recently, I also had them fix my oven, and they sent a technician who replaced everything efficiently. Overall, I'm very satisfied with their service!

6 months ago

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Verified Customer

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Carl

I had no support initially and didn't reach out, but my issue was resolved quickly. I was able to schedule an appointment with a technician within a couple of months, and he was very helpful. My microwave had stopped working, but the service I received was excellent in fixing the problem.

6 months ago

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Verified Customer

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Lisa

I had a very frustrating experience with my dryer service; despite multiple calls, it remains unfixed. In contrast, when I needed my washing machine repaired, the technician was prompt, had the necessary part, and completed the repair on the same day. It's disappointing how inconsistent the service has been.

6 months ago

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Verified Customer

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Jaime

I had a great experience with customer support! I submitted my claim online for a garbage disposal repair, and they responded quickly. They were out the next day to fix it, which was impressive. Overall, I was very satisfied with the service and how efficiently they handled my request.

6 months ago

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Verified Customer

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Diana

I had an issue with my washer and microwave last month, and I'm still waiting for a response about the repairs. I'm trying to use my warranty right now, and while they are currently assisting me, the delay has been frustrating. I hope to see quicker resolutions in the future.

6 months ago

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Verified Customer

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Diane

I found their service to be very efficient; they always arrive on time and complete the job in one visit. They thoroughly answered all my questions, which was helpful. However, I did have to utilize my warranty multiple times recently, but overall, my experience has been positive.

6 months ago

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Verified Customer

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Jane

I had some issues with my water heater and had to use the warranty a few times, but the company replaced it without any hassle. I was able to get an appointment with a technician quickly, and he was very good. However, I didn't have any support when I needed it initially, which was frustrating.

6 months ago

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Verified Customer

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Clifford

I had a very positive experience with the service. They were quick to resolve my issue with the pool heating element, sending someone out within a couple of days. The technician was professional, neat, and left the area clean. Overall, I was very satisfied with the prompt and efficient service.

6 months ago

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Verified Customer

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Cheryl

I had mixed experiences with their service. Initially, it took a while to get help for a leaking water heater, as the person I reached out to was unresponsive. However, when they sent a plumber, he arrived promptly and did an excellent job fixing our refrigerator. He was knowledgeable and communicated well, which I appreciated.

6 months ago

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Verified Customer

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Kimberly Katy, TX

I had a very positive experience with the service. They were quick to resolve the issue we faced with our light switch, and the technician did an excellent job. We only needed assistance once for our pool heating element, but it was handled smoothly without any problems. Highly recommend!

6 months ago

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Verified Customer

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Willie

I had a great experience with their service. They were fast and efficient in communication, quickly sending a technician when my air conditioner broke down. They also handled other issues I had, like a water leak, promptly. I just wish they offered a discount for citizens, but overall, I'm very satisfied with their help.

6 months ago

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Verified Customer

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Gustavo

I had a decent experience with customer service. Initially, my washer stopped spinning properly, leaving my clothes wet. However, parts arrived quickly, and it was repaired within a week. The response time from customer service was a bit slow, but they eventually addressed my concerns. Overall, I appreciate their efforts to fix the issue.

6 months ago

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Verified Customer

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Curtis

I recently called for a plumber, and while it took a couple of days for them to respond, I was pleased with the service. I've used them a couple of times in the last few months and had positive experiences both times. They handled a scheduling conflict well and delivered great results, leaving me very satisfied overall.

6 months ago

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Verified Customer

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Michael

I had a mixed experience with Choice. Last year, I used my warranty for my refrigerator and found the service lacking, having to call back several times. However, when I had issues with my bedroom light fixtures, they sent a technician who replaced them efficiently, leading to a positive outcome. Overall, my experience has been quite unfavorable.

6 months ago

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Verified Customer

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Hannah

I've had mixed experiences with the service. Initially, they were responsive and helpful, but I've faced ongoing issues with my refrigerator. Multiple technicians have given conflicting diagnoses, leading to repeated visits without resolution. I really hope they improve their contractor quality for better reliability.

6 months ago

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Verified Customer

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Jeradine

I've had great experiences with their customer service. Whenever I call, they quickly assign someone to address my issue. Recently, when I needed warranty service for my refrigerator, they were prompt in scheduling an appointment. They also responded immediately when my air conditioning broke down. Highly satisfied!

6 months ago

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Anonymously

I've always had a positive experience with their service. They respond quickly, and their agents are helpful. I recently used their service for my garage door opener, and the turnaround time was fine. However, I wish the process could be quicker since I often find myself short on time.

6 months ago

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Verified Customer

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Gary

I had a great experience with Choice Warranty for our rental home. The service process was seamless and efficient, whether it was for the dishwasher or garbage disposal issues. Technicians arrived promptly and resolved everything quickly. Overall, I find their service worth the cost and highly recommend them!

6 months ago

Choice Home Warranty Reviews