Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Carlos Torres

Having a contract with choice was the main reason I chose to work with them. The representative that came to do the repair on my refrigerator was very polite, on time and completed his job in a timely manner. I would love to have him return if ever needed the service again

6 months ago

check_circle

Verified Customer

star star star star star

Kimberly Wyatt

To be honest my last warranty took us through a lot and was not right. We needed another home warranty and through my job I was able to find choice home warranty. I have only used it once and it was great no issues. So for me and my family so far so good.

6 months ago

check_circle

Verified Customer

star star star star star

Christyl

Even though it sometimes the service folks are not able to respond immediately, Choice quickly approves parts and service to get the appliances up and running quickly. They also always send reliable and competent service people.

6 months ago

check_circle

Verified Customer

star star star star star

Luis Miranda

I’ve had to use Choice home warranty a few times. Every time I have the vendors contact me immediately, book an appointment, show up on time, and take care of business. I’ve had no issue with the vendors that Choice Home Warranty uses.

6 months ago

check_circle

Verified Customer

star star star star star

Diane

When I needed help with getting my dryer repaired the process was user friendly. I input my information and needs, I got a response with in 30 minutes telling who the contractor would be and the day and time to expect him. Later in the week he arrived as promised and diagnosed the problem and fixed it.

6 months ago

check_circle

Verified Customer

star star star star star

Richard

The service person was on time. Diagnosed the issue and proceeded to complete the repairs needed quickly . When pulling the dishwasher out, he took his time to protect the flooring from being scratched or damaged when moving it to be worked on, and when replacing it back in its spot.

6 months ago

check_circle

Verified Customer

star star star star star

Robert

We've had to make several claims, three (3) for our refrigerator, and two (2) for our dishwasher, and CHW always comes through. It's so darn easy to make a claim. One of the claims for our refrigerator, it needed a new board, and CHW quickly approved the repair. I highly recommend CHW.

6 months ago

check_circle

Verified Customer

star star star star_border star_border

Richard

orginally i thought it was a good idea; but I never use it for the first 2 years of a 5 yr deal. When i realized that i could have used it when my furnace and heat pump went out and had to be replaced I tried to get them to help. they said it was to late to turn in a claim. $13000 mistake. Later I contacted them about a dish washer after 2 months they found a repairman who came and looked at it. He reported back that it would be cheaper to replace than repair. Choice depreciated it and paid me like $ 185 towards a new one. So i went out and bought a new one $600. gave the old one to a recycler. A year later that old dishwasher that was to costly to repair was being used by someone , they had never had it repaired and it was still working. (bad advice from repairman) $400 dollar mistake. That same repairman fixed my icemaker before he got a mile down road it quit working. However last month i called and reported the icemaker problem and a problem with my microwave within a week a repairman scheduled and looked at both appliances. He is trying to find parts for the icemaker and did repair the microwave. For that thank you choice home repair

6 months ago

check_circle

Verified Customer

star star star star star

Ranee Jones

Im very impressed with my Choice Home Warranty. Their app makes filing a claim super easy, you get immediate response and tracking. Appointment for contractors have been made the same day with repairs being done in a couple days of days. Their service providers have also been top notch!

6 months ago

check_circle

Verified Customer

star star star star star

Susan

It's so easy to go online to request a service you receive notificatio that it is being processed. Whenvthe company picks up the order you are notified of the appt The techs that I have dealt with are courteous and knowledgeable

7 months ago

check_circle

Verified Customer

star star star star star

Michele

It was a stab in the dark and a hopeful heart. Tried two other companies and was disappointed. I believe we have used your services twice and were pleased with the comminication, professionalism and service were top notch.

7 months ago

check_circle

Verified Customer

star star star star star

Jeanne Leja

The person I spoke with at the time Frank was very persuasive and even sold my policy and my son‘s policy the first time I used you. I was very disappointed. I felt like I was used and had to pay $75 for coverage that wasn’t gonna be covered, but the second time I was very happy they covered the repair

7 months ago

check_circle

Verified Customer

star star star star star

RODNEY THOMPSON Chattanooga, Tennessee

He came with a tank because they called in advance to save a trip.,He filled out the forms for my warranty and they denied the claim. He did the work and I paid him.. He was kind and did the work in a short period of time and I feel like I made a friend

7 months ago Edited August 3, 2026

check_circle

Verified Customer

star star star star star

Marc And Susan Beals

This is my first time using them, so I want to make that clear. I hope in the future if I have to use Choice Home Warranty, the experience will be just as good as this. Choice kept me informed when they were going to arrive, and the service person was very cordial and efficient.

7 months ago

check_circle

Verified Customer

star star star star star

Joanne Jackson

Choice Home Warranty vey professional, understanding about your needing of service, and quick turnaround time when sending help regarding your need. I have shared my great experience with some of my family. Keep up the good customer service.

7 months ago

check_circle

Verified Customer

star star star star star

Shang Wichita, Kansas

It was easy to file the repair claim on line. Although it take a little longer than expected for the contract company to dispatch the repair technician (8 days), the technician did a great job to quickly fix the problem of my garage door opener.

7 months ago Edited August 30, 2026

check_circle

Verified Customer

star star star star star

Leon Houston

Love the service had the opportunity to use this service and the people I dealt with were very accommodating. Booked my appointment quickly and the service man called prior to arriving, performed his duties professionally and responsibly.

7 months ago

check_circle

Verified Customer

star star star star star_border

Rene

Choice Home Warranty is a great company to work with. The unfortunate part is the contractor that they sent out to assess the issue is not a great company, nor are they knowledgeable. They were trying to come out to address the issue that should've been handled by the warranty and get paid as a side job. The issue fell into the scope of our coverage. Yet we still have no resolution.

7 months ago

check_circle

Verified Customer

star star star star star

Ann

I received a policy when I purchased my home and had to use it a couple of times. When it came time to renew I didn't have a second thought because I'd had two great experiences already. Having the warranty gives me peace of mind.

7 months ago

check_circle

Verified Customer

star star star star star_border

Andrea

Most things are good customer service is friendly. Trying to get service in my area is difficult but when they finally do find a rep to come they are professional and timely. Although it takes a while. I was out of heat for almost 3 weeks during a very cold snap. I still have not had a microwave and it has been going on since October. They needed to send out a rep who looked at it made his repair details for them a second time to say they will reimburse me for buying a new one. I requested a check and I am still waiting for it.

7 months ago

check_circle

Verified Customer

star star star star star

Henry

Best bang for the buck. Had a dryer issue(no heat). Went online to Choice and filled out some simple information and the repair man showed up within 2 days. Got it fixed and running again quickly. You hope you don't have to use it, but it's great to have when things go wrong at home.

7 months ago

check_circle

Verified Customer

star star star star star

Abhishek

Super super amazing and great choice home warranty. It has saved my kits of money and I’m not joking. They are the best and choice home warranty services is on time, quick and very reliable. Two thumbs up for choice home warranty 👍🏼👍🏼 will definitely surely recommend

7 months ago

check_circle

Verified Customer

star star star star star

Linda

I’ve been a loyal customer of CHW since 2017. I have never had a bad experience with them ever. Whenever I make a claim it’s normally picked up in a timely manner. The up front cost 💲 is responsible compared to other companies. I’m pleased with their professionalism and their ability and dedication.

7 months ago

check_circle

Verified Customer

star star star star star

Fred

The service with Choice Home was flaw less. The Tech that came out diagnosed the problem immediately. He explained that it wasn't our dryer but the dryer vent. He referred us to another Tech who came out the same day and fixed the problem.

7 months ago

check_circle

Verified Customer

star star star star star

Jimmie

I just recently had a major problem with refrigerator. Choice Home warranty sent a competive repair professional who did a job fixing the problem. I have a long term commitment with them and I'm pleased with their assistance in helping their consumers.

7 months ago

check_circle

Verified Customer

star star star star_border star_border

Agnes

The Ads for Choice Home Warranty was very good. I had my first claim regarding a leak in my shower. They sent their Plumber contact, damage was assessed by one of the plumbers, gave his recommendations and one of the recommendations is to order the parts from DELTA since it has a lifetime warranty and CHW does not cover parts. We did. The work was delayed because DELTA was unable to send the parts in a timely manner. 5 weeks later the Plumbing company came and fixed the leak. We were charged $75.00 extra for cutting the "bonnet" part and that was okay with us. What we were not happy about is the way they left the fixture as is. If we were told that it needed other parts to make it look like a professional job and CHW does not cover those parts, we would have considered purchasing them ourselves. I never had this experience from our old home warranty. If you want the picture of the finished work, send me a link where to sent it to. Hope for a better experience with any repairs.

7 months ago

check_circle

Verified Customer

star star star star star_border

Shepherd

I have been with Choice for more than 10 years and they always respond quickly when I have a problem with my appliances. I also get follow up quickly if the technicians sent did not fix the assigned item. I simply request that they send highly experienced people and not someone doing OJT. I have been satisfied with them keeping my appliances working . They also helped replaced a gas stove and dryer that had served their time. They are easy to work with I do appreciate my associationj with them.

7 months ago

check_circle

Verified Customer

star star star star star

Patricia

Choice home warranty came with my house. However. I had a couple of problems and Choice had repair people out within a couple of days, all were efficient and knowledgeable and made the necessary repairs. I then purchased Choice Home Warrenty for a 3 year term. And I will renew when it is time.

7 months ago

check_circle

Verified Customer

star star star star star

Joseph P Cannavino

The two times I had to use Choice, I received great service. The two companies assigned my claims were very professional, on time, and preform very efficiently. They arrived on the time indicated, did the repairs, cleaned up. Was very happy with the service.

7 months ago

check_circle

Verified Customer

star star star star star

Paulette Latimer

7 months ago

check_circle

Verified Customer

star star star star star

Arlene

My son in law recommended the company to me. I recently became a client and had my at first claim about one month ago. The technician was very knowledgeable, very pleasant. He completed the job in a timely manner. Including cleaning everything up. I was very pleased i'm recommending.

7 months ago

check_circle

Verified Customer

star star star star star

Eric

Have had Choice Home Warranty for a couple of years now, only had to file claims twice, but both times, the service personnel they sent to the house to do the repairs hit it out of the park. Well trained, polite, neat, knowledgeable.

7 months ago

check_circle

Verified Customer

star star star star star

Judy

I’ve never had to but am glad I have this Warranty for when I will need it ! It’s health insurance for your home. I’ve had others through the years and they for the most part paid off when needed but but alas merged with another company and it deteriorated

7 months ago

check_circle

Verified Customer

star star star star_border star_border

David

I shopped and signed up for 6 years. I've used it once for an ice maker, (fine) I used it for a water heater, it took a while , but in the end, it worked out. My garage door spring broke after mty wife went out, locking in my truck which I need daily , (ON A SATURDAY). Your answer was they'll be out Wednesday. Couldn't wait I called a reputable company out of St. George, Utah, they weren't on your list, (well they should be). I talked to your rep in Florida she thought I'd be able to get reimbursement if I went to an outside company . It cost me $2,200.00 because I COULD NOT WAIT) YOU MUST BROADEN YOUR LIST OF SUBS. CHOICE WAS A BIG MISTAKE. When it rains it pours ,our heat went out this weekend, I called , you hooked me up with AB&E heating and plumbing after waiting the weekend with no heat. They came yesterday and are working on the repairs. I'm seeing now that there are uncovered costs totalling $450, for what ? Edgar is working on it . Overall I will not refer any body to you in the future. Choice was the wrong Choice ! David B 145 Admiral Benbow Way Mesquite, Nevada 89027 435 659-5098 Call me or email me at your convenience !

7 months ago

check_circle

Verified Customer

star star star star_border star_border

Debbie

Customer service is great however the process to get the eCard to replace a much-needed appliance is way too extensive. Once the replacement value has been determined it should NOT take 25+ days to receive an online eCard. This cost the customers additional funds plus time wasted. We were without a washing machine for 39 days, 4 weeks for tech to come out, order parts, return to replace parts and then determine the parts replaced could not fix the washer. Had to utilize laundry mats! They are expensive and time consuming, not to mention NOT the most sanitized. The process should be reviewed for timely processing and delivery of the eCard . Frustrating but really appreciate the customer service representatives. They are most appreciative for our business and emphasize with the issue. Customer service gets a 5 star, process gets a 3!!!

7 months ago

check_circle

Verified Customer

star star star star star

Nancy Weiskircher

Much better response to our needs. They were here to help the next day.! After our last time we were not going to renew our plan. But we were told that they changed ownership so we decided to keep the plan and so far so good..

7 months ago

check_circle

Verified Customer

star star star star star

Jean

I Have a contract with Choice for many years. I recently renewed it. I was very happy with the last work that was done on my Microwave. I must say though that there have been several occasions that I thought something should be covered and it wasn't. Thank You

7 months ago

check_circle

Verified Customer

star star star star star

Kay Nikookary

Easy to work with. But most importantly the vendors that they send out are very competent and get the job done. It's not just being able to be responsive it's also sending out good people that we can trust allowing into our home and to get the job done without repeat visits. Thank you so much for excellent service consistently.

7 months ago

check_circle

Verified Customer

star star star star star

Manish Lakhangaonkar New York City, New York

I have been with Choice since 2021 and never had any issue with my claims.They are always prompt and able to schedule the technician on time.My only request to CHW is to improve their communications with customers regarding the claims like sharing the diagnosis and tracking the technician.

7 months ago Edited April 29, 2026

check_circle

Verified Customer

star star star star_border star_border

Lois

They're easy to call. However, after that , not so much. I filed a claim. Got an appt without an issue. The technician was great! Unable to get the issue fixed as replacement parts for my kitchen aid fridge aren't available any more. So, the refrigerator runs without a problem! However, 818$ covers maybe 60% of a replacement. So. I called, again! Spoke with a wonderful guy. He would put a rush on a request to get the gift cards for Lowes to a check for 818$ Great, been almost 3 weeks. Nothing seems important to to this customer. I've paid for 4 hrs of service! Ill definitely be more picky when renewal comes around! Just waiting for the $!

7 months ago

check_circle

Verified Customer

star star star star_border star_border

Daniel

Up until now,, as a warranty company and customer service reps have been responsive and efficient in addressing my claims and how they are processed. However, The company policy’s arbitrary 30 day wait time for reimbursement is outdated and unrealistic. If a customer is in need of appliance repair/ replacement they may not have that kind of upfront money on hand while the warranty company who’s te payment is already subjectively reduced . To add insult to injury to they then require customer to wait for 30 days without even a tentative date or courtesy of when reimbursement might be occur. I am a retired elderly customer who has always maintained current on payments or even in advance at the behest of the company, supposedly for my benefit. Guess what company is not attempting to do the same for me. This policy is wrong and needs to be reexamed. I had to use my limited savings and only hope I will be reimbursed with the subjective amount pre determined - not explained from or by the company.

7 months ago

check_circle

Verified Customer

star star star star star

Wayne

Customer service rep was kind, courteous understanding, helpful assigned my claim to a reputable repair facility and bill. The technician was phenomenal. Came out. Checked the system diagnosed everything and replaced a component. That was bad highly recommend five stars all the way.

7 months ago

check_circle

Verified Customer

star star star star star

Cecile Cabasal

Quick response to claims. Technicians are assigned in a timely manner, they are prompt, competent, professional , skillful and great expertise. Extremely satisfied with Choice Home Warranty’s handling of claims from scheduling repairs to the completion of the job order. Highly recommend.

7 months ago

check_circle

Verified Customer

star star star star star

Robert Mcclendon

I've been with Choice and had only positive experiences thru 5hrew claims! Rapid, professional response and completely reliable and effective repair contractors! I've gotten only exemplary support from Choice Home Warranty!

8 months ago

check_circle

Verified Customer

star star star star star

Gloria Lozano

I have never had any problems with you guys. Someone always comes out to the home with in a day and half. But I do recommend that San Antonio Plumbing not be used. Maybe I am wrong. But when they get here there’s seems to be something they r not allowed to do. Like caulk a tub. I was very surprise they couldn’t do it.

8 months ago

check_circle

Verified Customer

star star star star star_border

Albert Roberts

Fired last warranty company as they had outrageous price increase. I do have an issue with Choice as contract calls for $100 co payment and service provider said nope. $103 is the amount with no prior disclosure of their convince fee add on. I paid the $103 as I want the problem fixed and am still waiting for part to come on. Told it may he as late as Tuesday, which is over a week since reporting and initial diagnosis.

8 months ago

check_circle

Verified Customer

star star star star star

Dennis

8 months ago

check_circle

Verified Customer

star star star star star

Charles

8 months ago

check_circle

Verified Customer

star star star star star_border

Lance

Overall, average service, but much, much, much better than American Home Shield (a truly dishonest company). At first, the process was quick and professional, and in the end, we received a credit voucher for our washing machine when it couldn't be repaired. However, once the voucher was offered, they didn't provide the electronic credit for around four weeks. I almost rated them 3 stars since I think withholding the payment for that long is egregious.

8 months ago

check_circle

Verified Customer

star star star star star_border

Crystal

I appreciate that CHW schedules technicians on my behalf. My bigger concern is whether or not the technicians are vetted or not. My last two warranty requests were not fulfilled and were cancelled by the technician - either due to a no-show or a lackluster enthusiasm surrounding the work that needed to be performed. I provided feedback regarding both companies and suggest you removed them both from your bank of available companies going forward.

8 months ago

Choice Home Warranty Reviews