Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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David

I initially faced some issues with customer service and communication when I first started using their service, leading to delays in fixing my air conditioner. However, my recent experiences have been positive. They responded quickly to my oven and heater problems, providing efficient service. Overall, I'm thankful for their support and improvements.

7 months ago

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Verified Customer

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Mae

I had an issue with my dishwasher that took a while to resolve. The service agent was responsive and worked with me to get it fixed after changing companies. However, the wait time was frustrating, and I also had problems with the sensor and switch in my dryer. Overall, the service was helpful but could improve on timeliness.

7 months ago

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Verified Customer

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Kathleentheresa

I've had mixed experiences with my warranty service. While they respond quickly for minor issues, getting urgent repairs, like a water heater, can take too long. However, when they do come, the technicians are efficient and do a great job. Overall, I'm satisfied, but I wish they could handle emergencies better.

7 months ago

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Verified Customer

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Jerry

I had a great experience with the service. They quickly responded during a storm and arrived as soon as it was safe. They also resolved an electrical issue with my faulty switch efficiently. Additionally, they previously helped with my pool heater. Overall, very satisfied with their timely and effective assistance!

7 months ago

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Verified Customer

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Kim

I had an excellent experience with the service for my dishwasher. They responded promptly to my online service call and kept me updated on the technician's arrival. The technician was reliable, and my dishwasher is now working perfectly. I appreciate their easy-to-use portal and effective communication throughout the process.

7 months ago

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Verified Customer

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Rod

I had a great experience getting my hot water heater replaced; the service was excellent. They also handled the replacement of my dead freezer downstairs efficiently. Overall, I’m very satisfied with their work and would recommend them for appliance replacements!

7 months ago

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Verified Customer

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Linda

I had a positive experience with Choice when my refrigerator stopped cooling. They promptly connected me to a technician who was friendly and efficient, ordering the necessary part and returning to fix it quickly. However, I had an issue with ductwork in the attic; they attributed the problem to incorrect installation, which we don't agree with. Overall, I’m satisfied with their service.

7 months ago

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Verified Customer

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Agnes

I primarily handled everything online and only contacted customer support for the initial setup. My last experience with my warranty was frustrating; when I had a leak in my shower, the coverage was inadequate, leading to unexpected costs for plumbing repairs. Overall, I found the service lacking when it came to warranty support.

7 months ago

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Verified Customer

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Yvette

I had a positive experience with customer service. When my freezer broke, they promptly sent a technician who informed me it was beyond repair and needed replacement. Additionally, I was very satisfied with the service when my hot water heater was replaced. Overall, great job!

7 months ago

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Verified Customer

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GWEN E Wizner Sacramento, CA

I had a mixed experience with my warranty service. They were prompt in responding to my furnace issue, which I appreciated. However, I faced delays when I had a leak under my kitchen sink, taking several days for assistance. Overall, while their service is reliable, the time frame could improve.

7 months ago

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Verified Customer

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Carmen Murphey

I had a great experience with the service. They were very professional and communicated well throughout the process. Signing up was easy, and using my warranty for a clogged toilet was straightforward. They responded quickly to my issue, and the technician was friendly. Overall, it was a hassle-free experience!

7 months ago

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Verified Customer

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Marsha

I've used their service multiple times, and each experience has been positive. They promptly fixed my dishwasher, and the technician was reliable and efficient. I'm very satisfied with the service and would recommend them to others looking for appliance repairs.

7 months ago

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Verified Customer

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Laura

I haven't interacted much with customer support, as I managed everything online, but they were responsive. My experience with the plumbing service was great; they arrived on time and worked within my schedule. However, I've faced issues with some contractors. Overall, Choice Warranty has been prompt in their responses, though contractor reliability varies.

7 months ago

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Verified Customer

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Ruth

I've had mixed experiences with the service. Technicians aren't always available as quickly as I'd like, which has been frustrating. I've called for various issues, including leaks and a ceiling fan replacement. While the technician arrived promptly, the fan still isn't working because the entire fixture needs replacing, and the technician isn't local. Overall, I wish the response time could improve.

7 months ago

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Verified Customer

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Patricia

I had a positive experience with the service. They were always available when I needed help. The technician was prompt and efficient, fixing my washing machine quickly. I've also used their service for plumbing issues and air conditioning, and each time, I've been satisfied with the results. Overall, a reliable choice for home repairs!

7 months ago

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Verified Customer

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Myra

I had a great experience with customer support! They repaired my refrigerator's ice maker quickly and efficiently. The technician was always available and responsive. I also had an issue with my washing machine, and they handled it smoothly, returning with the necessary part in just a couple of days. Overall, I'm very satisfied with their service!

7 months ago

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Verified Customer

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Bowen

I had a great experience with customer service. They were prompt, courteous, and professional, addressing my issues right away. When I called, I received a confirmation number and a follow-up call within a week to resolve my refrigerator problem. The repair was completed efficiently, and everything worked out well!

7 months ago

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Verified Customer

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Kaye

I received prompt and accurate information for my needs, and the response time was impressive. When I needed to use my warranty for a sump pump issue, a technician was sent out quickly. He diagnosed the problem effectively and resolved it. Overall, a great experience!

7 months ago

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Verified Customer

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Patricia

I had a plumbing issue recently and while the technician did a great job, the communication throughout the process was lacking. It would have been helpful to have better updates and information from the service team. Overall, the service was good, but communication needs improvement.

7 months ago

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Verified Customer

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Cordell

I had a great experience with the service! Scheduling a claim was easy, and they promptly fixed my stove while compensating me for my refrigerator. The process was quick and hassle-free, taking less than half an hour. I also learned about my pool issues thanks to their helpful advice. Highly recommend for home maintenance!

7 months ago

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Verified Customer

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Raila

I've had a positive experience with the company. They promptly fixed my kitchen sink faucet when it needed repair. Additionally, when I faced a serious issue with my refrigerator, they offered me credit to purchase a new one, which was a sensible solution. Overall, I appreciate their service and responsiveness.

7 months ago

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Verified Customer

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John

I found the service to be quick, but sometimes the representatives struggle to understand my issues. I've had multiple visits for my dryer, which is still making strange noises after being 'fixed.' Additionally, while the refrigerator's ice maker works fine, I've had temperature control and light issues with other appliances. Overall, I'm frustrated with the inconsistency.

7 months ago

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Verified Customer

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Norma

I've had a mixed experience with customer service. While some representatives have been helpful, others have been frustrating to deal with, leading to repeated follow-ups and unresolved claims. My LG dishwasher had a known defect, requiring multiple service calls over the years, which felt like a waste of time and money. Overall, the service varies greatly depending on the representative.

7 months ago

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Verified Customer

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Pushkar

I had mixed experiences with warranty companies. One was good, and the other wasn't as great. However, this company has been better than others I've tried. They are responsive and take care of calls promptly. Currently, I'm in the process of using the warranty for my refrigerator, and so far, it's going well.

7 months ago

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Verified Customer

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Susanne

I had mixed experiences with customer service. While one interaction was positive, another was frustrating. I faced issues when trying to use my warranty for an outside plumbing problem, only to find out that coverage didn’t extend to hoses or faucets running through the house. Overall, my experience was a blend of good and bad.

7 months ago

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Verified Customer

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Randall

I recently reached out to customer support regarding an issue with a stovetop that needed a gas control knob repaired. The office personnel were helpful, but I struggled to recall specifics about my recent experience. Overall, I appreciate the assistance, though I wish I could provide more details.

7 months ago

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Verified Customer

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Blaine

I had mixed experiences with the service. They were prompt and courteous when I called about my ice maker, though they couldn't find the issue initially. Thankfully, it has been working fine since. I also used my warranty for my dishwasher, which took some time to get the part, but they handled it well and now everything is great!

7 months ago

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Verified Customer

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Anonymously

I had a great experience with customer service. They respond quickly and keep me updated on my claims, even while I was overseas. Recently, they efficiently handled my garbage disposal issue and replaced my AC unit without excessive costs. I'm very grateful for their prompt and communicative support!

7 months ago

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Verified Customer

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Anonymously

I've had a great experience with their service. Whenever I have an issue, they're quick to respond and send reliable professionals to fix my problems. Recently, my dishwasher broke, and they promptly sent a repairman who had the necessary parts to fix it right away. The low fee for the service is fantastic too!

7 months ago

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Verified Customer

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John

I find the automated service generally efficient, but there have been frustrating instances when issues arose, like with my air conditioning. It was a hassle finding my own repair service and dealing with the back and forth. However, most experiences have been smooth, like when I had an ice maker issue that was resolved quickly, even if it took a little time to diagnose.

7 months ago

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Verified Customer

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John

I primarily handled everything online, rarely needing customer support except for the initial setup. My last experience with my warranty was disappointing; it only partially covered a shower leak, leading to unexpected extra costs for plumbing. While they eventually addressed my needs, the coverage limitations were frustrating.

7 months ago

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Verified Customer

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Lorenz Kuhn

We had Choice for about 10 years and we have always been taken care of quickly when we submit a claim. Peace of mind, we have had to have garage door repairs, a/c repairs, Hotwater heater repairs, toilet repairs, refrigerator, oven, dishwasher and washing machine repairs. Pretty smooth and good customer service.

7 months ago

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Verified Customer

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Trish

I like having a home warranty as a safety net for our household. Home repairs can add up quickly, and the cost of maintaining a home is constant. This warranty helps my family keep up our home quickly when an appliance breaks down.

7 months ago

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Verified Customer

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Burnell Wilson

I think they are great warranty company they don't hesitate to get someone on the job and it doesn't matter how many times you need to use the warranty they will uphold their end of the deal I think they are a wonderful company two thumbs up 👍👍

8 months ago

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Verified Customer

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Nand Rai

Choice warranty service is very good Most of things get done in timely manner There is one exception that for appliance service appointment took three days after we calledIt should have taken about one day But things were done properly We recommend this company

8 months ago

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Verified Customer

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Everton Harrison

I like the fact that once I place the service call every thing that was promised seamlessly happened. The local service provider was top no Professional and informative . Assess order parts and came by in 2 days to complete the job. Every thing is working. I am a happy and satisfied customer!

8 months ago

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Verified Customer

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Karen Sherek

The first technician we called on regarding our air conditioner, was on time for a professional and no hidden cost except for the $85 fee. The company, clockwise plumbing, I was not impressed with very very much. Although they finally came out today to fix my water heater after not hearing from them so I had to call the company and ask for an appointment myself. I and my husband are not happy that we also had to pay for products needed for the service. We wanted a warranty program where we only pay the $85 fee as noted in the contract. We should not have to pay extra for products needed for something that needs replacing.

8 months ago

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Verified Customer

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Saketa

I'm extremely satisfied. My only complaint would be for extra small things like service calls that were made and no work was done maybe a little percentage back would be good. I mean all he did was flip the switch on a breaker box. That was an expensive lesson learned there. $85 to flip a switch. But oh well you live and you learn.

8 months ago

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Verified Customer

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Jose

Pros: It is very easy to file a claim with Choice Home Warranty (CHW). When filing a claim, a service provider is immediately sought by CHW followed by scheduling an appointment for service. Cons: The time for the service provider to obtain the necessary parts for the repair is not consistent. In some cases, parts are obtained the same day and in others it has taken up to 3 weeks.

8 months ago

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Verified Customer

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Jimmy

I am giving Home Warranty 5 stars because they took care of my broken Hot Water Tank issue with not problems. The process was smooth & it did not take long. The company AT YOUR SERVICE HEATING AND COOLING was great! I would highly recommend Choice Home Warranty! Jimmy Mitchell

8 months ago

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Verified Customer

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Burt

I love Choice Home Warranty I I have had to call them 3-4 times and every time I got a quick response and a date was set to fix my problem. All my problems were fixed in a good amount of time. Have told couple friends and one of them even signed with them! I am a happy customer and would recommend.

8 months ago

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Verified Customer

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Rebecca

I’ve been very happy that I finally signed up with Choice Warranty. And I’d be very satisfied on the great customer service that Choice Warranty has provided me. I purchased the WARRANTY for my two homes and very very happy and I thank Choice Warranty and continue to recommend this WARRANTY to my friends and neighbours

8 months ago

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Verified Customer

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James Mcaleese

I like the fact that if you report the need for service, they get back to you ASAP. The companies that have responded to my needs have all been excellent reputable reliable companies. I joined choice home warranty because I couldn’t get quality technicians in my town. They got them to come there and quickly excellent company.

8 months ago

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Teisha Marie Coriale Combes (Tish)

Whenever there is an issue that I felt needed further resolution, I always got help and manage to get excellent care. Explaining and perseverance things get under control never give up because it is amazing to be comfortable knowing that if something goes wrong with your home to do is help and will save money.

8 months ago

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Frank Socia

I do not like this unit you installed . It is not valences very good . It vibrates things out of my window . I wake the house up using it late . I’m glad you text me because I was about to call you this garbage disposal works but it a bad u it or bad design . I would like it changed out for a unit at least as good as I had . The old one did not vibrate this bad broken . I would appreciate you taking care of this matter . I just want to be another satisfied customer of choice home warenty if this is fixed I will go back to a 5 and continue getting you more customers. I just sent a lady from Social security to talk on Feb 7

8 months ago

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Chris Graham

The response of the selected provider to show up and get the repair done. One week is to long to wait for a service repair work to be completed

5 days ago

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Verified Customer

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Phillip

Great company, great response, great follow-up and feedback. A+ service.

2 weeks ago

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William

So far it has been a great company when we needed to submit a claim.

2 weeks ago

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Ken

Friends and family referred me to Choice and it turned out to be very good.

2 weeks ago

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Maxine

Because I have a warranty with them And like the work performed

2 weeks ago

Choice Home Warranty Reviews