Choice Home Warranty: Read 42,109 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star

Esther

I recently used this service for my garage and I was very pleased with the results. The customer service was great and the job was done efficiently. I highly recommend them for any garage needs.

4 months ago

check_circle

Verified Customer

star star star star star

Jennifer

I had a great experience with the service for my broken dryer. The technician was prompt, efficient, and fixed it within an hour. He was hospitable and professional. I am satisfied with the service and coverage provided.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Sharon

I had a frustrating experience with Choice Home Warranty when my dishwasher overflowed. Despite not having an actual explosion or fire, the language barrier with the customer service representatives led to a lack of support. I had to hire someone to fix the issue myself. While I've had positive experiences with Choice in the past, this incident left me disappointed and feeling unsupported.

4 months ago

check_circle

Verified Customer

star star star star star_border

Barbara

I contacted customer support for a backed-up drain issue at the back of my house. They responded quickly and sent someone to fix it. The company approved the repair, which was covered under normal wear and tear. Overall, I was satisfied with the service, even though I didn't have to use it often.

4 months ago

check_circle

Verified Customer

star star star star star_border

Crystal

This product is overall correct and not just a one-time visit. I am satisfied with the service provided. The staff was friendly and efficient, making the experience enjoyable. I would recommend this to others looking for a reliable option.

4 months ago

check_circle

Verified Customer

star star star star star_border

Hector

I was disappointed with the service as it took longer than expected for someone to arrive at my home to fix the backed-up cesspool. The delay caused inconvenience as we couldn't use the water. Additionally, the service fee was higher than quoted without any prior notice of the increase.

4 months ago

check_circle

Verified Customer

star star star star star

Audrey

I had a frustrating experience with the warranty service as the person did not show up as scheduled, leading to a rescheduling. The representative apologized, but the lack of follow-through was disappointing.

4 months ago

check_circle

Verified Customer

star star star star star_border

Don

I had an issue with my HVAC system and the service was subpar. The technician didn't show up for 3 days, then claimed my compressor was falling apart based on unrelated pictures. I informed the company but was mostly satisfied otherwise. Customer service needs improvement.

4 months ago

check_circle

Verified Customer

star star star star star

Matthew

When helping me, Choice Warranty was fast in approving and setting an appointment to fix my dishwasher. Unfortunately, it couldn't be fixed, so Choice allowed for its replacement.

5 months ago

check_circle

Verified Customer

star star star star star

Kirk McLachlan

Great Service quick and reliable! Well worth the money saved, the piece of mind that if something goes wrong with the items covered that it will be taken care of. A very positive experience with Choice Home Warranty company.

5 months ago

check_circle

Verified Customer

star star star star star

Amber Grubbs

As a single person, it has been a life saver to have a dependable and affordable service ready to quickly resolve any home concerns! I definitely recommend Choice Home Warranty.

5 months ago

check_circle

Verified Customer

star star star star star

Mary

I was really impressed with the people I communicated with about my claim. They were very patient with me trying to get all the information they needed. But we made it through okay ✅ The site is very user friendly

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Philip

It took to long to find a service tech to fix refrigerator. As a result I had to provide another fridge until resolved. Then offered a gift card for Lowes to buy a new fridge. I still have not received the card. This kind of resolution is not satisfactory. Just a few months ago I purchased home warranty protection and prepaid for 3 years on 3 different properties. Hopefully I won’t need to use the warranty again but am concerned about service received if needed.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Morris

Fridge was not cooling. Contacted Choice who sent a tech out. Tech said compressor, evaporator coil, dryer, and filter needed to be replaced. Choice did not approve even though our warranty covered repair or replce "all components and parts including integral freezer unit"Choice then send out another tech and he said I needed the same repair. Sofar, I have not heard back from CHOICE.

5 months ago

check_circle

Verified Customer

star star star star star

Sherril

The technician quickly identified the problem with my AC. I received an email that the replacement part was ordered and I would be contacted when technician would return to install part.

5 months ago

check_circle

Verified Customer

star star star star star_border

Julio Padilla

One of the technicians was excellent but others were not the same. You should check the quality of the third companies. In general, it is very good to have your insurance. I am planning to renew my contract even if I do not use it.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Stephen

Submitted a claim for our AC. CHW wouldn’t replace just the part that needed to be replaced. They said the whole system needed to be changed. It would have cost us several thousands of dollars. We got our AC fixed by other means, it’s working fine. Thinking seriously about changing our home warranty policy with CHW and going with another provider.

5 months ago

check_circle

Verified Customer

star star star star star

Miriam Eve Tidwell

Father and son arrived on time and were very thorough. They answered many questions, and for the first time since moving into this home 4 years ago, the air works like it is supposed to. Thank you very much

5 months ago Edited June 13, 2024

check_circle

Verified Customer

star star star_border star_border star_border

Jim Transue

When I first made the claim was very happy at how easy it was to create and how friendly the persons were. I, however, was able to reset the breaker myself and thereby resolving the issue. I got back in touch with the warranty company and cancelled the request. But it started to act up again and I made a second request and that has been a nightmare. All I got then was word salad saying it had been marked as resolved and I got the impression that was the end of it. No service company has contacted me since then, although I continue having issues that I have to figure a work around for as I don't feel they will bother with me again.

5 months ago

check_circle

Verified Customer

star star star star star

Susan Will

Pete the repairman was wonderful. He tried, repeatedly to repair our grandpa washing machine. A replacement was recommended and we received the gift card within 30 days. The new washer is awesome.

5 months ago

check_circle

Verified Customer

star star star star star_border

Oscar

Choice Warranty has been very responsive to all my various service requests . Only concern. CW needs to be little quicker in letting the customer know the results, of the finding of any service tech, that performs a service call and parts, needing to be ordered to fix the issue, needing repairs. Other then that, have no issues with CW.

5 months ago

check_circle

Verified Customer

star star star star star

Grace Alonzo

Repair was scheduled promptly. Technician scheduled work to be done ASAP as requested. The technician arrived on time. The technician was efficient and finished the job in a timely manner. He was courteous and polite.

5 months ago

check_circle

Verified Customer

star star star star star

Leslie Hawkins Pierce

They dispatched a veteran technician to look at my stove immediately and within a few days my stove was fixed! The service provider was knowledgeable and gave excellent customer service…my oven is working like new!!!

5 months ago

check_circle

Verified Customer

star star star star star_border

LEOPOLDO CRUZ

The resolution of claim was swift and well handled. The installation team was very good. The only objection that I could have is that it took five days to have the new units delivered. With the current heat wave and no A/C that was quite tough

5 months ago

check_circle

Verified Customer

star star star star star

John

Enjoying peace of mind that this service allows us. Occasionally the selected repair person leaves a little bit to be desired. I wish they would do a better job of screening the people.

5 months ago

check_circle

Verified Customer

star star star star star_border

Thomas McLaughlin

Communication can be a bit confusing phone call text msgs e mails. I prefer 1 sorce of communication. The tech was knowledgeable and to the point. It took 2 house calls and numerous calls to get my ice maker repaired after 1 month of down time it appears the ice dispenser is working. Shout out to Robert.

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Mike

In all honesty , I haven’t had them very long but, so far, I am not impressed. It is very difficult to get in touch with a real person who is usually very difficult to understand. In general, the response times from the contractors has been way too long, sometimes up to as much as five days. The contractors I’ve dealt with have been, with one exception, sub-par. On one occasion, I was charged an extra $450 because of some minuscule fine print in an unrelated part of the contract. I must say, even though I eventually fired my previous Home Warranty company, that never happened with them. I really had no choice but to pay since it involved a water leak. Overall, I am having second thoughts about Choice home warranty.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

John Hintzen

The technician was not friendly, he was almost rude. He did additional damage to my washer that was not damaged before. He said he had to order parts for the washer. A week later he came back with the new parts and installed them. After he left I tried to use the washer and it would operate the way it used to. You have to restart it several times before it would get enough water to wash a load of clothes. and it stops after the first spin cycle. You have to open the washer door for approximately a minute and after you close it it completes the last spin cycle

5 months ago

check_circle

Verified Customer

star star star star star_border

Vesta

Repair people for AC have been very quick and good. Repair for garage door did not know what he was doing, had to come back a second time. Plumber took a long time to come didn’t have equipment to find my problem. Was very hard to load receipts

5 months ago

check_circle

Verified Customer

star star star star star_border

Diane Littlejohn

Last Sommer I had issues with my AC. We had record heat. I waited 3 weeks, they couldn’t find nobody that was willing to work with them. Ended up paying it myself and they paid me back. This time it was my garage door opener and had no problems. It was done in 4 days.

5 months ago

check_circle

Verified Customer

star star star star star

Justin Hayes

My garage door spring broke. Called choice and they sent a guy out to fix it. It took 2 days but that was no big deal. I handed the guy my deductible and he fixed it and left. So easy. I bought a 3 year membership to choice.

5 months ago

check_circle

Verified Customer

star star star star star_border

Janice Nelson

I have no issues per se, but the repair person we were assigned was/is very unorganized. My first appointment was June 4, then June 8 and I received a call a few days ago setting it for June 14. When I explained that this was the 3rd time, they changed it back to the 8th, we will see..

5 months ago

check_circle

Verified Customer

star star star star star

Gene Stidham

Great response time. High quality technicians as well, not the bottom of the barrel type that AHS would try to send us. Even when there is a small mixup (first water heater size was a bit short), CHOICE corrected it quickly

5 months ago

check_circle

Verified Customer

star star star star star

Karen Vincenzi

It is definitely worth the peace of mind that it brings. Whether I call or go online, there is immediate response both from the claim and the professionals that will be assisting us in repair or replacement.

5 months ago

check_circle

Verified Customer

star star star star star_border

Bill Hendrickson

I love being able to call and get things fixed! I’m NOT a fan of the Plumber sent out to fix a problem! Made it worse, said it was fixed and cost me $2800! There were several issues in the contract never discussed when we signed up for the protection plan! Not sure if we’ll renew it!

5 months ago

check_circle

Verified Customer

star star star star star

Bunmi Bamigbetan

The technician was professional, decent and knowledgeable.

1 week ago

check_circle

Verified Customer

star star star star star

Regina Long

Service and the work that is done by technicians

1 week ago

check_circle

Verified Customer

star star star star star

Laura Baker

I appreciate that they send good people who do a good job.

1 week ago

star star star star star_border

Barbara

Overall, I think it’s good. But there can be some improvements because I’m still waiting for my check from Lowe’s so I can go buy a new stove and it takes 30 days to receive that. I would give it 3 1/2 stars because of the problems I have with the stove. But that’s OK I’ll wait. I also didn’t know until I asked that it would be a Lowe’s email, not a Choice warranty email to get my Lowe’s card to buy another stove. So I need to be sure and check my spam which I think would be good to let your Customer Service rep. Tell the customer to check their spam if you have any questions you can call me

3 months ago

check_circle

Verified Customer

star star star star star_border

Carol

6 months ago

check_circle

Verified Customer

star star star star star_border

Estelle

I like being able to call for service and I don't have to search and check references of service company. I like that if my appliances or systems can't be repaired, they will be replaced, or a cash offer will be made. I don't like that it takes 30 days to receive replacement or cash. Being without a vital, essential part of your home, 30 days is a long time.

6 months ago

check_circle

Verified Customer

star star star star star

Kirk

Our repair company needed to order a part for dishwasher repair. Too many requests like this one came while I waited for repair! Now it is finished. We still have a few particulates sticking to dishes, but I hope repeated usage of dishwasher will end that. The service company was wonderful!

6 months ago

check_circle

Verified Customer

star star star star star

Philip Suarez

Very efficient! They actually covered what they promised they would!! VERY unlike home warranty companies! So I guess Choice Home Warranty is different. Web site intuitive enough once you get used to it. Glad I have a multi-year plan! I was able to use my own, trusted vendor to replace my pool pump.

6 months ago

check_circle

Verified Customer

star star star star star

Ceceliajeanie

My experience with Choice Home Warranty was very good I was very pleased with the service I received and how quickly it took me to get the appointment I needed to get my system running correctly and also with the following up on the phone call with Formula Air to make sure I had the time I needed to get my system fixed.

6 months ago

check_circle

Verified Customer

star star star star star_border

Brian

The fan motor recently went out on the outdoor portion of my AC system. I called on Saturday and they had a technician out on Tuesday. I was lucky that summer had not started yet, otherwise we would’ve had to get a hotel. I’m hoping that if I need them again they can get someone here much sooner. That’s my only gripe. Otherwise I would have to call someone myself which would make my warranty useless

6 months ago

check_circle

Verified Customer

star star star star star

risaac6324@aol.com

Their technician arrived on time, dressed in clean appropriate clothing, was polite, professional and obviously well trained in his profession. I am very pleased with their selection of technicians, and highly recommend this company to anyone looking for warranty coverage.

6 months ago

check_circle

Verified Customer

star star star star_border star_border

Everett

The home warranty process only works if the warranty company provides their share of the bargain. Availability of service providers is a huge issue. We've had some seamless experiences which were great. However recent needs of plumbing and appliance servicing have been very frustrating. We were 3.5 weeks without a refrigerator in our kitchen due to scheduling a provider which we ended up having to secure ourselves. When he arrived, he had to fill out paperwork to validate the issue and estimated cost for repair. When the repair was done, the labor ended up being higher than what Choice said they would pay so we ended up paying more out-of-pocket than the contracted Choice fee of $65.00. For plumbing, a provider showed up for a recent stoppage that didn't have the equipment to provide the service, so another plumber had to be called. Through exposure to plumbers for several issues, we have learned that the process wasn't just complicated for the homeowner, but also the provider. We've had recommendations for other warranty companies that they prefer because it isn't as complicated on their end as Choice. Our contract is nearing expiration, and we are looking for another provider

6 months ago

check_circle

Verified Customer

star star star star star

Ismael Villa

The service provided by JM Water Heaters and Drains was very thorough. The technician (Jerameel M) that came to the house to provide the service was very professional and respectful. He explained step by step what needed to be done. I am pleased with the work that was done. Ismael V.

6 months ago

check_circle

Verified Customer

star star star star star_border

Jian

I have good experience with two of my three clams. One is microwave replacement and the other is fixing a problem with one of my AC units. But I had a bad experience with one of the claims, that is leaked coil of an AC system. The problem was not fixed and ball was kicking back and forth between customer service and service company. I ended up calling on a different company to replace the unit with my own money. It was ver disappointing.

6 months ago

check_circle

Verified Customer

star star star star star

Gene

Choice home warranty has responded properly, and directly to my recent request. Technicians that were sent were both respectful, professional, and completed the job in a timely manner. I have recommended choice home warranty to a number of people and would do so again.

6 months ago

Choice Home Warranty Reviews