Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Verified Customer

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Miguel Paredes

The first claim worked out well. It took a little longer than hoped for to get the parts for the repair to be completed, but the job got done. I paid the service fee and they took care of the rest. The technicians were very good.

5 months ago

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David

Takes too long to get a technician out every time I’ve had to do a claim. Usually have to wait anywhere from 3-5 days just to get someone to come out. Hard not having Air Conditioniner or working washer dryer for that long. Then they come out and usually say it will be between 5-7 days before the parts come in. So ur without ur household working items from 1-2 weeks. Wish they got out faster.

5 months ago

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Roy Varney

Policy states it covers ductwork and I pay additional for roofrepairs. Choice denied my claim to repair a roof leak and recently denied a claim to repair/replace ductwork damaged from normal wear and tear: stating it wasn't normal wear, which it definitely was do to age and normal wear from condensation of the HVAC unit itself.

5 months ago

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Verified Customer

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Michael Bogdan

although i moved into a relatively new house with new appliance, i knew from experience that things break. I have used CHS several times now within the last 6 months and they have delivered each time.

5 months ago

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Verified Customer

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Billy

Great service, quick respond, very professional technician.

1 week ago

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Kim

Always a quick response if we need a repair!

1 week ago

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Deanna

They do not care if you get service in a timely manner. If they schedule you with a provider at a time that does not work, too bad for you.

1 week ago

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Kari

Over promise and under deliver. The sell you on a policy they don’t follow through with and then come up with excuses. Worst company ever

1 week ago Edited October 30, 2024

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Barbara

While it's nice knowing the cost, it sometime takes a while for service.

1 week ago

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Barbara

Overall, I think it’s good. But there can be some improvements because I’m still waiting for my check from Lowe’s so I can go buy a new stove and it takes 30 days to receive that. I would give it 3 1/2 stars because of the problems I have with the stove. But that’s OK I’ll wait. I also didn’t know until I asked that it would be a Lowe’s email, not a Choice warranty email to get my Lowe’s card to buy another stove. So I need to be sure and check my spam which I think would be good to let your Customer Service rep. Tell the customer to check their spam if you have any questions you can call me

3 months ago

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Verified Customer

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risaac6324@aol.com

Their technician arrived on time, dressed in clean appropriate clothing, was polite, professional and obviously well trained in his profession. I am very pleased with their selection of technicians, and highly recommend this company to anyone looking for warranty coverage.

5 months ago

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Everett

The home warranty process only works if the warranty company provides their share of the bargain. Availability of service providers is a huge issue. We've had some seamless experiences which were great. However recent needs of plumbing and appliance servicing have been very frustrating. We were 3.5 weeks without a refrigerator in our kitchen due to scheduling a provider which we ended up having to secure ourselves. When he arrived, he had to fill out paperwork to validate the issue and estimated cost for repair. When the repair was done, the labor ended up being higher than what Choice said they would pay so we ended up paying more out-of-pocket than the contracted Choice fee of $65.00. For plumbing, a provider showed up for a recent stoppage that didn't have the equipment to provide the service, so another plumber had to be called. Through exposure to plumbers for several issues, we have learned that the process wasn't just complicated for the homeowner, but also the provider. We've had recommendations for other warranty companies that they prefer because it isn't as complicated on their end as Choice. Our contract is nearing expiration, and we are looking for another provider

5 months ago

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Verified Customer

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Ismael Villa

The service provided by JM Water Heaters and Drains was very thorough. The technician (Jerameel M) that came to the house to provide the service was very professional and respectful. He explained step by step what needed to be done. I am pleased with the work that was done. Ismael V.

5 months ago

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Jian

I have good experience with two of my three clams. One is microwave replacement and the other is fixing a problem with one of my AC units. But I had a bad experience with one of the claims, that is leaked coil of an AC system. The problem was not fixed and ball was kicking back and forth between customer service and service company. I ended up calling on a different company to replace the unit with my own money. It was ver disappointing.

5 months ago

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Verified Customer

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Gene

Choice home warranty has responded properly, and directly to my recent request. Technicians that were sent were both respectful, professional, and completed the job in a timely manner. I have recommended choice home warranty to a number of people and would do so again.

6 months ago

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Verified Customer

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Barbara Lewis

The gentleman that was sent this time was very professional. We have used Choice in the past we a mix of professionals. However, this young man explained as he went. Our microwave is working perfectly. I would hope if we need service again that we will get the Same young man

6 months ago

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Verified Customer

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Glenn

Unlike last summer when it took almost a month to get someone to fix our air conditioner, we were prompted to make an appointment within a short period of time for this issue. The technician was professional and showed up at the set appointment time.

6 months ago

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Verified Customer

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Joann Estilette

Choice really came through for us when we needed it. We were skeptical and you actually proved us wrong. Thank you ! The company you sent out was a great company and their workmanship and professionalism exceeded our expectations.

6 months ago

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Verified Customer

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Wener

I originally received great service from Choice Home Warranty but this year my heat went out in one the coldest times of the year and it took over 2 weeks to get someone assigned to me. Recently my oven stopped working and a contractor came out to fixed the issue, now when you turn the oven on the gas smell is so strong that it made me physically sick. I called Choice Home Warranty 5 times and kept getting transferred to automated message saying leave your phone number, you will receive a call back which I never did. I ended up calling the contractor who will come and look at it on Friday 4/19.

6 months ago

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Verified Customer

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Ed

I think Choice has an excellent home warranty program. They settled my refrigerator issue and dishwasher break down quickly and effectively. The dishwasher repair company however didn’t finish the job properly but that’s somewhat separate from Choice.

6 months ago

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Michael

We've had it for less than a year. Our water heater needed replaced. The plumber was condescending, rude and terrible communicating with us. I refuse to let him back in my house. The second plumber who came to fix the whole house humidifier was wonderful. We have a toilet leaking into the basement ceiling. We were told we could request the plumber we liked, that was over a week ago. We've called and talked to a person direct who gave us his number but we're just told I'll talk with management. I called again and left a message. Today I still haven't heard anything so I called the claims line she was more helpful and I left a message with the plumber we like to accept the claim. I'm mixed with how I feel about this company. I've had terrible and good experiences. I've been promised wonderful things but they haven't been delivered yet. I want this company to be good, I renewed for three years. It's $75 for a service call. I was charged $460 installation fee for the hot water heater, that was a few months ago, but now I was told they don't charge an installation fee anymore. Good luck

6 months ago

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Verified Customer

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Phil

Can be helpful depending on the situation. Sometimes you run into those situations that are just not covered. Also, a lot of time for cases they come and find the problem. But do not have the parts to do the repair. For someone that lives alone and does not work at home. It can be an inconvenience due to having to take multiple time away from their job and losing those hours.

6 months ago

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Verified Customer

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Roxie

I have (3) Choice Home Warranty policies: (1) in my primary home and (2) in rental duplexes. Some issues have been dealt with quickly and efficiently by vendors I would to like use again. Others were terrible. They could understand to contact my tenant and for scheduling. Once the technician rescheduled several times at the last minute and never showed up at the final visit, then blamed me for not being available...after my tenant took off work three times to be there. I do not like that they will not allow me to choose a technician who has been there previously, who is respectful and competent. They send out a work order to a list of service companies and it is first-come-first-hired. My most recent experience was asking for repair of my irrigation pump. First they said someone would call me in 24-48 hours. 4 days later they said they did not have a qualified vendor in my area, I could schedule my own vendor. I scheduled my regular pump repair guy. Within 6 hours of that I got a text message saying someone would be there the next day. I cancelled my regular pump guy. I waited on the CHW vendor, and texted him later when he no-showed. He said he does not work on pumps and told CHW that. The next day I got a message telling me to choose my own vendor. I started working on that when I got a text from a plumber saying he would be at my house the next morning. That guy did a good job, fixed the problem with the pump switch and I am happy with his work. In summary: I would like to have the same technicians at my house every time. I would like to use my technician if they will accept the terms of CHW. I want recourse if the technician does not show up.

6 months ago

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Verified Customer

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Norma Ritchison (NormaAnn)

I was really pleased with the Choice Home Warranty. I had a Service Repair Technician here promptly for 2 problems. He repaired my Dishwasher and tried to repair my Washing machine but, was unable. Choice Home Warranty then gave me a credit to Lowe's on a new Washing machine. Fantastic!

6 months ago

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Verified Customer

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Pankaj

I am really happy with the this company. Best service no doubt about it. I am still thinking to Renew my contract. I had a claim and it was done by 80% . They said I have to claim again and pay again for $85/- to finished for 20% work which was not done under My First Claim . Sorry

6 months ago

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Myriam

Is a peace of mind to have home warranty. Choice warranty are quick to respond and keep you up to date. I never ha any issues until this last time. The service was prompt but the communication was conflicting. The sattus, the plan of action and the communication came from different sources with different details and customer expectations which made confusing and delayed the process a bit.

6 months ago

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Verified Customer

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Norma Cruz

The guys that came out to do some work on my electrical did a fantastic job, knew what they were doing. Also the guys that came to fix my garage door did a good job too. They all worked very professionally. Very nice guys.

7 months ago

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Verified Customer

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Theresa George

I’ve just made my very first claim and was very happy with the outcome. The technicians that came out were prompt and knowledgeable. The cost for repair was more than the worth of the stove. We received an e-gift card within three weeks. Pleasantly surprised!

7 months ago

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Verified Customer

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Tania Grade

It was very easy to file my claim online the company was great to respond. They came out very quickly. They fixed my problem and everything was seamless in a matter of one to two days. My problem was solved. I would highly recommend choice warranty.

7 months ago

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Verified Customer

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Scott Moore

This was probably the best in all of the previous claims in the past years. Had a vendor contact me in less than 24 hours and he was very professional to talk with. He explained things to me so I could understand as a home owner. Took his time and looked at the system in detail. Great choice in sending him to my home

7 months ago

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Verified Customer

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Yvonne

It took way too long to get someone to come to look at my washing machine. It was 5 weeks before anyone came and that was after I found the repair man my self. And then Choice Home Warranty did not pay the difference for the service call. I was supposed to pay $65.00 for a service call but when I call a man I had to pay $109.00 for the service call and I was not paid the difference. And since the machine could not be fixed Choice Home Warranty agreed to replace it and they only paid $343.00 and there is no way you can get a washing machine for that amount of money. The whole deal was a night mare.

7 months ago

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Verified Customer

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George Caguimbal

Having the peace of mind that all your major appliances are covered if they were to ever break down. And if Choice Home Warranty can not fix it, they will replace it with one that is compatible with the same one that broke down.

7 months ago

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Verified Customer

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Sherry

One service call this year. Easy to schedule service. Service person was efficient and courteous. I responded by text regarding the issue with my washer. Part was ordered and here when service personnel arrived. So far, issue seems to have been resolved.

7 months ago

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Verified Customer

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Thomas

The communication with Customer Service is superb. When I have had any type of problem, the Team works to get a technician as soon as possible. If the problem cannot be fixed/repaired by the technician, Choice is right there with a replacement plan.

7 months ago

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Verified Customer

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Gloria

I haven’t had a problem with choice home warranty. I have had problems thru the years that I have had a contact with the company. I receive the service promised, either the appliance is fixed or replaced. The only obstacle is the lack of technicians willing to travel to my location so I wait a bit longer than I expected.

7 months ago

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Verified Customer

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Jack Houck

Reimbursement takes for ever Getting reimbursement For a defective item takes forever. Our dishwasher needed to be replaced.. The technician was able to make a temporary repair but the partial reimbursement from Lowe’s took to long - we still don’t have it , So that we were forced to purchase a new unit so we wouldn’t be with out a washer while we were waiting for the partial reimburse from Lowe’s.

7 months ago

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Verified Customer

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douglas turner

The service response was very prompt the people that I've talked to at the Choice were on top of the game the technician that they sent out was well versed on the product he had several parts in his truck he did a great job and I would have recommend them and you again for any of the repairs

7 months ago

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Verified Customer

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Reba Wilmoth

You have always come as soon as possible. The technicians are always polite and super nice. I would recommend you highly. I’m so glad that I have this it’s a great relief for me. Since my husband passed away you have been a lifesaver.

7 months ago

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Verified Customer

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Estella Torrez

I like it because of the money I have saved when repairing my home appliances. Also, the repairmen which have come to repair my appliances, have been very responsible, respective, and knowledgeable about the appliances and what needs to be done to get them up and running again.

7 months ago

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Linda

When people buy a home warranty they are trying to save money. Your company uses tactics that cost the members more money. When a person pays into your company for 6-8 years and has a problem an appliance that cost more than it did when they purchased it they are not looking to put out money to replace their appliance especially if they are retired living on a fixed income. The money they paid into your company for many years should suffice for a few extra dollars to get them a up to date appliance. In the long run it saves them and your company. It is unfair to go that and it doesn’t make for good business. Your monthly price goes up as well which means their is enough in the kiddy to bring your customers up to speed and it’s a win win. I never said your company was amazing.

7 months ago

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William Jones

Was not real happy with our frigerator repair. Work done great but when parts came in, slow on returning to install them and was charged an additional $150.11. We were told by the repair person that some of parts weren't covered. That they were altered parts. All the parts that were replaced came with the LG refrigerator, how can they altered? Altered means changed by someone. They have not been changed by anyone. I would like a call from Choice to explain these charges. Thank you William Jones

7 months ago

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Narasimha

I used I think about 3 weeks ago for an electrical issue in my home. So I registered online, I complained online, and then I got a technician that day, the technician came and did the job. I was pretty happy with that. I have one more complaint that I filed last week, but the technician is gonna be coming 1 week later. This is on a, on a roof problem. Sometimes I feel like they should assign technicians quickly, not wait for the problem to become worse.

7 months ago

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Mary

I thought my dishwasher was leaking, but it turns out it wasn't, it was just backing up into my garbage disposal, and that was coming out a little bit from the pipe. So he picked up the garbage disposal, which in turn fixed the dishwasher. They were timely and the person that they sent out was really great.

7 months ago

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Verified Customer

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Duncan

The warranty was on a refrigerator and it turned out very well, the parts were delivered to the house. And the two guys were there, the first one and the second one, we're both very good. the guys are very quiet, got on with the work, no problem and we are happy with the result, and they were very clean about the job as well.

7 months ago

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Ellen

I called on my warranty and explain the situation with my item, and initially was declined and told that it was not covered but after contacting my representative, I was, and waiting a few days, I was told that it would be covered. And in the long term, it was, it was taken care of. So I was very happy. Choice is always come through, but unfortunately, sometimes it takes a fight before it comes through.

7 months ago

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Dee

I had two different leaks in my house. One was my toilet and one was like a sprinkler or the faucet outside. And they came and they did both of them in one time, so I didn't have to pay for it twice. I thought that was pretty amazing.

7 months ago

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Richard Marinelli

I am happy with responsiveness and quality of the people and technician we have interacted with. I’m a little different at the support I received for my new refrigerator. Technician came out and diagnosed problem quickly. I received a message from Choice that my compressor was under warranty and I had to go directly to the manufacturer. They did give me an 800 number. I paid for the Choice technician but the GE technician did not charge me and came back again no charge to finish installation. I don’t think I should have been charged because it was under warranty and I would have at least liked to have Choice tell me upfront that I should have contacted the manufacturer first

7 months ago

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Sharmistha banerjee Rumson, NJ

The gentleman who came to fix our oven was very nice, took great care to clean the burners, and fixed them. However, about a month later I recognized an issue with front left burner. It won't turn on unless I turn on the back left and front left burner at the same time.

7 months ago

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Karen Woodbridge, VA

The premise behind getting a home warranty is a great idea, but only if it actually works and is useful. I have been w/out a fully functioning washer now for close to 2 months. Technician #1 was prompt and communicated well the situation, was even able to get it functioning partially while we waited for parts. Unfortunately one part is no longer available, he recommended replacement. CHW didn't agree and assigned tech #2. Tech #2 hasno showed/no call and not even an acknowledgment of receiving my messages. So here I sit w no washer and it is being assigned to yet another company. Not worth the hassle. For my stove claim they were very prompt but the problem is you have to wait for parts, and as luck would have it, the part sent was defective, so had to reorder and without the use of it for another week. Seems like it will be less stressful to put the money spent on the warranty into a rainy day fund and just speak directly to the repair companies.

7 months ago

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Andrea Temple, TX

I am thankful that my HVAC unit was replaced. The guys that did the work - from EMS - were terrific! Very happy with new unit. What I am not happy about is the lack of paperwork; invoices, warranties, itemized list of costs and the dollar amount CHW actually covered. It was still a significant out-of-pocket expense for me, but again, I'm thankful for the new unit and great work done. Thank you.

7 months ago

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