Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Patricia

When I need a repair on anything in my home, it is comforting that I can call businesses who work with Choce Home Warranty to fix it at the set price arranged through Choice Home Warranty.I have used this service on many occasions. If it is fixable, they fix it, or if the appliance is too old they will tell me that it must be replaced.

8 months ago

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Verified Customer

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Bruce

Choice sent me a message that a tech would be here at a curtain time and day they didn't show up and choice got another company and these guys were great. Everything worked out wonderfully. Than k you choice home warranty.

8 months ago

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Verified Customer

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Deborah

We are having a terrible time getting our double wall ovens fixed. These KitchenAid ovens are practically new. We have been doing without our ovens for about one month, and this time of year we should be baking cookies! We had an appointment scheduled, but then it was cancelled—no call or email or text. Everything seems to be going out at the same time. Our built in microwave also went out. We were offered $180 for it. It will cost $1800 to replace it. Our built in refrigerator apparently could not be repaired also. Again we were offered a minimal amount to replace the refrigerator. I had to pay over $8000 to get a new refrigerator. This whole experience has been devastating. I am considering not renewing my plan. There needs to be an option to replace an appliance with an appliance of at least equal value.

8 months ago

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Verified Customer

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Sherry

I like being able to file a claim online, and usually I am contacted pretty quickly by a repair company. I’ve had a few claims through the years, and only once a repair person did not show up. My washer died and they sent me a check towards a new one because it was not worth it to fix it.

8 months ago

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Verified Customer

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Karen

The warranty provides a simple and relatively inexpensive way for a customer to get a tradesman/ technician to address each specific issue. But the rates paid to the technicians are so low compared to the norm where I live, that you wait weeks, for someone to be located and assigned. They do offer you the chance to find your own technician and get reimbursed. But they offer $100 per hr and the technician rate is 2 or 3 x that so you only actually get a small amount of the repair reimbursed.

8 months ago

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Verified Customer

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Carol

Choice Home Warranty is a reputable company that is true to it's word. If they can't fix your item, they will replace it. Their repairmen are knowledgeable and efficent. I have had occasion to use their services more than once and would recommend Choice Home Warranty without hesitation to anyone.

8 months ago

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Verified Customer

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Richard Nua, AS

I've had mixed experiences with customer support. Often, I have to wait for a callback, which can be frustrating. The first service visit I scheduled had a lot of miscommunication, but the subsequent visit went smoothly. Recently, I needed a furnace replacement, and I'm still waiting for it to be installed. Overall, it's been a decent experience despite some hiccups.

8 months ago

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Verified Customer

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Robert Nua, AS

I had an issue with the appliance repair service. They didn't communicate well and arrived without notifying us in advance. Additionally, the washer malfunctioned and wouldn't stop running. Overall, the experience was frustrating due to the lack of communication and unresolved appliance issues.

8 months ago

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Verified Customer

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Robert Nua, AS

I had a great experience with customer support; they listened to my issues and responded quickly. Although there was a mix-up with the scheduling of the technician, it was resolved without any problems. The technician was efficient and fixed my oven promptly. Overall, I've always received good service for my appliances.

8 months ago

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Verified Customer

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Claudia Nua, AS

I had a great experience with the service! They were fast and reliable when my water heater boiler erupted, arriving in less than an hour. They also quickly fixed my microwave when it started turning off suddenly. The technician was knowledgeable and efficiently addressed the issues. Highly recommend!

8 months ago

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Verified Customer

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Joseph Nua, AS

I've always had a great experience with their service. They listen to my problems and respond quickly, ensuring everything is taken care of. Recently, my dishwasher broke down, and they had someone out to fix it the very next day. The part was installed shortly after, and now it's working perfectly again. Highly recommend!

8 months ago

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Verified Customer

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Sandra Nua, AS

I had a mixed experience with the service. While they were prompt in fixing my shower issue, I faced delays with the refrigerator ice maker repairs. The first time, it was just a filter replacement, but the second required a more extensive fix. Overall, the service is good, but communication could improve.

8 months ago

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Verified Customer

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Veronica Nua, AS

I had a great experience with their service. They were kind and resolved my issue promptly. I had no problems with my contract. They also fixed broken toilets quickly and replaced my refrigerator without any hassle. Overall, everything worked out well!

8 months ago

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Verified Customer

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Anonymously Nua, AS

I found it difficult to reach customer support, and the technicians often cite loopholes in coverage. For instance, they refused to honor a claim due to rust, which seems unfair when the appliance has been functioning well. However, I did have a positive experience when they fixed my broken toilets promptly.

8 months ago

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Verified Customer

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David Nua, AS

I've used Choice Home Warranty multiple times and have consistently received good results. Their responses are quick and efficient, making the process smooth whenever I've needed assistance. Overall, I'm satisfied with their service.

8 months ago

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Verified Customer

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Janet Allison Nua, AS

I had a mixed experience with Home Choice Warranty. At times, claims didn't go through smoothly, but when I reached out online, they were responsive and quick to send someone out. Recently, when my washer broke, they had a technician here within a day to fix it. Overall, their service has been decent, with prompt responses and resolutions.

8 months ago

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Verified Customer

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Edward Nua, AS

I recently had a great experience with their service. When my garbage disposal broke, they sent someone out quickly. I also had a water heater issue, and they replaced it without any hassle. Overall, I'm very happy with the quick turnaround and responsive support, despite some minor problems I've encountered.

8 months ago

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Verified Customer

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Rita Nua, AS

I recently called in for assistance with my hot water heater, and I was impressed with the prompt service. They sent someone out quickly to resolve the issue with my central cooling system as well, which made me very happy. Overall, I'm satisfied with their responsiveness and support!

8 months ago

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Verified Customer

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Kristen Nua, AS

I've generally had a positive experience with service. They responded well to issues with my air conditioner, stove, and microwave, making necessary repairs. However, I was a bit disappointed with the compensation for my stove, as it didn't cover the full cost of a replacement. Overall, their service has been wonderful.

8 months ago

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Verified Customer

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Benny Nua, AS

I had a great experience with Choice Warranty. They responded promptly to my air conditioning issue while my daughter was visiting. The technician arrived the same day and fixed it quickly. I also had a plumbing issue that was resolved within two days without any hassle. Excellent service overall!

8 months ago

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Verified Customer

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Ramon Nua, AS

I've had a great experience with their service. They're usually fast and reliable. When my water heater malfunctioned, they replaced it quickly and without any hassle. I was pleasantly surprised by how quickly they responded, sending someone to replace it within just a couple of days. Highly satisfied!

8 months ago

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Verified Customer

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Annette Nua, AS

I had a great experience with Choice for my AC issue in Tucson. They were very responsive and had a technician out quickly. The service was prompt, and my problem was resolved efficiently. I was very happy with their support during this hot weather!

8 months ago

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Verified Customer

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John Nua, AS

I had a frustrating experience with my home warranty provider. When my air conditioner's circulation motor failed, they initially claimed it wasn't covered due to the manufacturer's warranty. After researching Florida's new law, I had to prove it was expired. They seemed aware of the law but made the process difficult. Despite this, I re-signed for another term, hoping for better service next time.

8 months ago

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Verified Customer

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Justin Nua, AS

I had mixed experiences with the service. They were responsive and reached out to me, which I appreciated. However, I faced issues with communication during the repair of my water heater. The technician didn't inform my tenant properly, leading to missed appointments. Overall, while the service was good, communication needs improvement.

8 months ago

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Verified Customer

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Art Nua, AS

I had a mixed experience. While the service was generally good, there were delays in getting a technician assigned and a long wait for my water heater replacement during an emergency. They struggled to find parts for my washer and ended up offering a store card that barely covers my expenses. Overall, I’m unhappy with the handling of urgent issues.

8 months ago

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Verified Customer

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Joe Nua, AS

I found the service to be quite easy and efficient. They promptly addressed my plumbing leaks and repaired my washing machine. I also appreciated their quick response to my garage door opener issue, which was fixed in no time. Overall, I felt satisfied with the support and the value I received.

8 months ago

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Verified Customer

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Alex Nua, AS

I had a frustrating experience with the warranty service; they often found reasons to deny my claims. However, when I finally got through, they diagnosed a recurring issue with my refrigerator and managed to fix it. Overall, the service was hit or miss, but they did resolve my problem in the end.

8 months ago

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Verified Customer

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Anonymously Nua, AS

I had a positive experience using the website and found the customer support efficient. My ice maker was fixed promptly, and when the washing machine pump failed, they responded quickly to my claim, sending someone out within two days. Overall, I'm satisfied with the service.

8 months ago

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Verified Customer

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Anonymously Nua, AS

I had some issues with my refrigerator, and the technician diagnosed the ongoing problem efficiently. The claim process was smooth, and I was contacted by a technician within a few days. Overall, I’m satisfied with the service and the prompt response to my concerns.

8 months ago

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Verified Customer

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Ena Nua, AS

I had a frustrating experience with customer service. While the representative was polite and repeated questions for clarity, I felt my concerns were not addressed effectively. I was denied the assistance I expected, and despite having a warranty, my issue was not resolved in a timely manner. Overall, I was disappointed with the response and service quality.

8 months ago

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Verified Customer

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Mary kirton Wimauma, FL

I had a very frustrating experience with Choice. Communication was poor, and it took far too long to resolve my water heater issue—five days without hot water! Despite making several calls, I felt ignored. Eventually, they offered to reimburse for my own plumber, but the delay was unacceptable. On a positive note, they did respond quickly to a bathroom leak. Overall, my experience has been mixed.

8 months ago

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Verified Customer

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Glenn Nua, AS

I found Choice Home Warranty to be quite responsive when I needed assistance, addressing my dishwasher issue quickly, although I was frustrated about the software update charge. The process for getting a new microwave involved delays and self-installation, which was unfortunate. Overall, their service has been good, but the vendor issues need improvement.

8 months ago

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Verified Customer

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Linda Nua, AS

I've had mostly positive experiences with my appliances service. They promptly fixed my refrigerator and dryer, but I had an issue with my garage door opener that they wouldn't cover, leading me to buy a new one. However, their technician was excellent—very customer-oriented and explained all my options clearly.

8 months ago

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Verified Customer

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Dennis Nua, AS

Choice Home Warranty has been fantastic in responding to my needs. They quickly addressed my dishwasher issue and sent someone out within two days when my refrigerator broke. Although the repair couldn't be done due to part availability, they efficiently provided funds for a replacement the next day. Highly satisfied with their service!

8 months ago

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Verified Customer

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Anonymously Nua, AS

I had a frustrating experience with the service. After a flood in my house, it took days for someone to respond. The second issue was a dripping kitchen faucet, which also went unaddressed for too long. Overall, the response time was disappointing and left me feeling neglected during urgent situations.

8 months ago

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Verified Customer

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Kathleen Nua, AS

I had a plumbing issue at one of my homes, and they scheduled a visit promptly, fixing the problem quickly. I also had an air conditioning issue while my daughter was in Florida with her family. I advised her to call Choice Warranty, and they came out the same day and resolved it. Overall, their service has been excellent and timely!

8 months ago

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Verified Customer

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Anonymously Nua, AS

I've had mixed experiences with customer support. Sometimes they send unprofessional technicians who don't meet expectations, making the service hit or miss. I've also faced long hold times and had to call back for assistance. While there are good representatives, consistency is lacking, so caution is advised when relying on their service.

8 months ago

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Verified Customer

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Carolyn Nua, AS

I rarely deal with customer service directly, but when I do, they get straight to the point. I had an issue with my pool pump warranty claim; although I had trouble getting in touch with the contractor, Choice Warranty was responsive. They contacted him and resolved the issue promptly. Overall, my experience has been positive.

8 months ago

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Thelma Hill-Foster Miami, Florida

The technician was very knowledgeable and got the job done as quickly as possible.

4 days ago

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Ian J Jabloner Atlanta, Georgia

He was professional and friendly and explained everything to me. I would highly recommend him.

6 days ago

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Sergio Villalobos Atlanta, Georgia

They are irresponsible; they left my air conditioner dismantled and said they wouldn't take responsibility. They should have left the unit the way it was, but instead, they left it in worse condition.

6 days ago

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King JC Krew Tampa, Florida

The technician was great. CHW is horrible!!! I’ve been without air conditioning for 15 days!!!

1 week ago

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Rita Grosser Sweden, New York

I liked Choice Home Warranty very much. My problems were with Sears Service. Home Choice solved the problems

1 week ago

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Verified Customer

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Peter Budd, Illinois

Seems to be legitimate. Good so far. One repair was well done.

2 weeks ago

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Tracy Norfolk, Virginia

Awful!! They said due to our bad experience, they would cut our monthly payments down. Once this agreement was made, they cancelled us without notice.

2 weeks ago

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HarveandJennifer North Las Vegas, Nevada

To save money. I have Choice for several years and they. See to do a good job.

2 weeks ago

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Renee Phoenix, Arizona

The pricing is good and it is very convenient with online options.

2 weeks ago

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NancyPrice Tampa, Florida

They got us a repairman in a short time that was able to take are of our issue

2 weeks ago

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Sandra Richardson, Texas

Kill the AI. He couldn’t stop talking. Needs reprogramming or replaced. When I finally got a human i got helped.

2 weeks ago

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Verified Customer

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FRANCIS Jacksonville, Florida

Switched from AHS many years ago. $75 is reasonable for each event.

2 weeks ago

Choice Home Warranty Reviews