Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Vivian Ortega Budd, Illinois

He arrived on the early side on approximate time frame which I really appreciated since the extreme heat week had just started.

2 weeks ago

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Tracy D Boswell Budd, Illinois

They came and diagnosed the problem that day and fixed half the problem. Ordered the part and replaced it when it came in. Excellent work!!

2 weeks ago

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Mary lyne Ona, Florida

I just signed up the representative was courteous well informed and very helpful to me He explained the policy and detail to me which was very appreciative

3 weeks ago

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SQ vonKatt Manahawkin, New Jersey

We had a service call for a gas leak in our dryer. The representative came out the next day but didn’t have the part which he stated was in stock. I have not heard back on the repair of my dryer.

3 weeks ago

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Sam Ruble Atlanta, Georgia

Juan showed up on time and was professional, thorough, and fixed my problem. I would highly recommend Home Defense for Plumbing problems.

3 weeks ago Edited June 30, 2026

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Louis Kokkinakos Perry Hall, Maryland

Delords was awesome very respectful and quickly to get the job done. Had shoes covered when he came in to the house. I highly recommend his service.

3 weeks ago

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Verified Customer

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Linda Dallas, Texas

Took a chance after having a terrible experience with American Home Warranty. So far all has been good.

2 months ago

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Verified Customer

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Simone Paris, Ile-de-France

The plumber who came to my house took care of the leak. He was efficient and professional. Thank you.

2 months ago

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Verified Customer

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Randy Carroll Houston, Texas

I chose Choice because they told me that they had fixed their service issues. That’s not the case. The response time is usually unacceptable and I end up calling someone else and paying for the repair out of my pocket. No need for a warranty that doesn’t perform. I won’t be renewing again. They are NOT Amazing.

2 months ago

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Verified Customer

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Patricia Frazier Knoxville, Tennessee

Wanted the warranty and thought we’d give Choice Home a chance. So far, we are very pleased with the service.

2 months ago

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Verified Customer

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Michele Kennedy-Kouadio Cambridge, Massachusetts

Personable fast response plumber Able to talk to some to address questions or issue Competitive rate

2 months ago

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Verified Customer

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John Beaumont, Texas

I called Choice Home Warranty about an issue and they came out the next day to fix. Excellent service!!

2 months ago

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Verified Customer

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Michele Lobo Budd, Illinois

The service provides peace of mind when you are living in an older home but the momthly service price keeps climbing even when jot using it.

2 months ago

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Verified Customer

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Johnny Vo North Las Vegas, Nevada

So far í have been satisfied with CHW. It offered fast response to my issue and i am happy with result

2 months ago

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Verified Customer

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Paul Colorado Springs, Colorado

Claim processed within and contractor assigned within a few hours. Contractor was awesome and out the next day

2 months ago

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Verified Customer

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Beverly Parsons Fairfax, Virginia

I absolutely love Choice!!!!!! They are so easy to work with! I tell EVERYONE about Choice Home Warranty

2 months ago

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Verified Customer

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Denis Billmyre Mt Laurel, New Jersey

It’s a more expanded warranty than other ones available and it’s also the lease cost for the house call.

2 months ago

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Verified Customer

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Mahesh Surendran New York City, New York

Choice Warranty is very helpful when an appliance breaks down. I wish they would cover installation costs though!

2 months ago

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Verified Customer

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Charles And Lynne Rosenfield San Juan, Puerto Rico

AARP originally recommended Choice Warranty and thus far have had mostly good experience with its contractors.

2 months ago

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Verified Customer

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Anna Guthier Dallas, Texas

I was happy with them until they decided 272$ was a fair REPLACEMENT price for a 4 year old Bosch 1400$ dishwasher. After putting me on hold and calling the repairman, the gave me 350$. The part was only 423 which I purchased. I will not buy or recommend CHW to anyone at this point.

2 months ago

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Verified Customer

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Ray Capps Greenwood Village, Colorado

U guys came thru with a great ac guy and fixed my problem just as you promised.. that speaks volumes.. tks

2 months ago

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Verified Customer

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Karen Lumb Cicero, New York

The rep knew what to do. He made it so that the freezer would work then he replaced the temperature control

2 months ago

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Verified Customer

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Lyn/Juli Diaz/Wright Loxahatchee, Florida

They were very responsive. Workman plumber came on time and was knowledgeable and professional and e

2 months ago

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Verified Customer

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Donna Epting Atlanta, Georgia

The 3* review is related to the very large increase in the monthly premium cost and the increase in the cost for an appointment for service from $75 to $100.

2 months ago

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Verified Customer

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Faith Smith Richardson, Texas

Only have used them once. I really liked the person they found to send here & so far everything is still good.

2 months ago

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Verified Customer

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Tami

I will be discontinuing my warranty service due to technicians not showing up or responding to calls. Also it’s terrible and bad business practice to not reimburse my service fee after two technicians bailed and I’ve had a hole in my ceiling for over a month.

2 months ago

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Verified Customer

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Brian

I chose Choice Home Warranty after being told if an appliance could not be fixed , it would be replaced. That is not the case. Was told I would be given a gift card for an amount that won’t even buy one of the cheapest dish washers . And on top of that, I was told it could be up to a month before I receive that gift card.

2 months ago

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Verified Customer

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Joy

The company in my view did not honor the contract, my fridge was not repairable, they ininally denid the claim, only after I threatened, they came up with two payments, about 40 percent of a new similar unit, now Im worried is this the playbook for any additionally claims ??? not a HAPPY CAMPER with the company PERIOD.

2 months ago

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Verified Customer

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William

First time I used CH for dishwasher everything was good. When I needed them for my dryer they failed spectacularly. Techs were here twice and they never got my dryer fixed and I eventually had to buy a new dryer out of pocket with no compensation. Definitely wouldn’t recommend them to anyone.

2 months ago

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Verified Customer

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Brenda

I chose Choice Home Warranty after reviewing several companies. They had the best coverage for the price.

2 months ago

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JR Foerster Phoenix, Arizona

Very easy to file a claim and get a visit scheduled with the repair company. Had it all done within minutes. They garage door repair company will be out next week. Thank you!

1 month ago

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carolyn patricia mcclain Florissant, Missouri

Justin was extremely courteous. I liked the price Choice quoted; itis definitely more in my budget. If Choice lives up to what is covered in the contract Choice will have a customer for life.

1 month ago

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Swapna chebrolu Shawnee, Kansas

Had issues with my sump pump and choice warranty was very fast in setting up an appointment with a plumber and everything was taken care of in just couple days.

1 month ago

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William Baldridge Miami, Florida

Great customer service. Excellent service repair. I highly recommend Choice Home Warranty. I have a CHW for my primary home and my investment property.

1 month ago

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Pankaj Agarwal Providence, Rhode Island

I filed a claim with Choice Home Warranty to repair my AC unit on April 16. They assigned a contractor, but the technician did not arrive until April 28. After inspecting the system, they identified a problem but could not determine the root cause and said they needed to submit additional information through the Choice Home Warranty portal. A week later, after hearing nothing, I contacted the contractor only to discover that no documentation had been uploaded. Despite the extreme summer heat and the fact that my AC was not working, neither the contractor nor Choice Home Warranty seemed concerned about resolving the issue. After multiple frustrating phone calls and constant follow-ups on my end, Choice Home Warranty assigned a second contractor. This contractor was scheduled to visit on May 26 but never showed up. When I called, I was told they were too busy and would need to reschedule sometime in June. At this point, more than 50 days have passed since I opened the claim, and my AC is still not repaired. I have spent countless hours making phone calls, following up, and trying to get updates, yet there is still no resolution. The lack of urgency, poor communication, and failure to coordinate qualified contractors has been extremely disappointing. If you expect timely service when critical home systems fail, especially during the hottest part of the year, I cannot recommend Choice Home Warranty based on my experience.

1 month ago

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JoAnn Bunch Carloover, Virginia

I dislike when I initially call without reaching anyone and no space to leave messages but then what I did like a representative reach out to me to put in my claim

1 month ago

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Mia Leib Richardson, Texas

So far, Choice Home Warranty, has not disappointed. The agents, whom I talked to, have been very helpful in explaining the "Why", "How", and"When". Really impressed!

1 month ago

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Billie DeWitt San Angelo, Texas

The technician was very courteous and professional. He arrived at the time he said he would. He was very efficient and diagnosed the problem quickly and efficiently.

1 month ago

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MDP470185 Budd, Illinois

Excellent service. The service technician was very professional & made the necessary repair promptly. My central ac unit runs better than before the breakdown.

1 month ago

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James Tuyls San Jose, California

Disappointed that Choice is only paying enough to purchase a inferior pool pump. Very surprised that we have to pay an additional $727.22 to have a pump of equal quality to that which we had.

1 month ago

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Shatekia Harris Ashburn, Virginia

Takes a long time to get a technician dispatched. Took me almost 2 1/2 weeks to get an appointment to get my air fixed. Then the technician that was dispatched no longer worked with the warranty company so I had to wait to get another appointment after that. It was almost one month that I didn’t have air in my house in 90° weather.

1 month ago

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Jimmy Anchorage, Alaska

I had to cancel my appointment at the last minute, and this service provided was professional. He didn't miss a beat, and this weird situation proceeded without a hitch.

1 month ago

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jacque brown Las Vegas, Nevada

The water heater went out while I was on vacation. I was able to file a claim through the app and set an appointment to meet the technician as soon as I arrived home.

1 month ago

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ungaror@comcast.net Loxahatchee, Florida

The service rep was efficient and responsible. He isolated the issue quickly and had the part on hand to address the problem. It was a very professional operation.

1 month ago

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Teresa Brooks Oklahoma City, Oklahoma

They are great I had plumbing problem nothing was draining I emailed them they sent someone out and fixed it. they have saved me at least 8.00 they are amazing!

1 month ago

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George Fisher Lilburn, Georgia

The rep was helpful since I had just gotten out of the hospital the day before. Had my system running in about 30 minutes. Two other companies did the no show or call previously. Big Dawg came thru.

1 month ago

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Mike Gainesville, Georgia

The people answering your phones suck and don't understand English. This past technician was AWESOME! But the three before him for other claims were awful. And you have a propensity to deny claims. A three star is generous.

1 month ago

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Anonymous Maricopa, Arizona

Price increased without warning. Takes a couple days (or more) to get someone out. Everyone (the companies)who has come out for repairs have been great EXCEPT the AC company they sent. Poor service, took 3 weeks to replace the ac in the hottest week.. house was 90 degrees inside.

1 month ago

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Sue Zerlin Houston, Texas

He was pleasant to deal with, and professional in his demeanor. For something that I was concerned would be a big problem, he found the issue and resolved it very quickly.

1 month ago

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Crystal Brown Florissant, Missouri

I have had a horrible experience. My furnace fan went out in March and I am still waiting to be serviced. My appt was reschedule 4x by Sears with no call (received blower fan at my house after ordering twice). Last Sears appt they did not show up. Waited from 7-4pm and at 345pm get a text saying sorry we missed you, with a covered up camera pic. After taking off work on May 20th. It's been since March with no air. Tempts above 80. We get it re-assigned (new company) to May 22 and the guy comes out and then leaves because he says CW did not answer the phone and needed approval. Here it is May 31 and still without the blower so we can run the AC. I have an appt Monday June 1st. We shall see March 26-June 1st

1 month ago

Choice Home Warranty Reviews