Choice Home Warranty: Read 42,109 User Reviews From Real Homeowners

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Verified Customer

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Gene

Choice home warranty has responded properly, and directly to my recent request. Technicians that were sent were both respectful, professional, and completed the job in a timely manner. I have recommended choice home warranty to a number of people and would do so again.

6 months ago

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Verified Customer

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Barbara Lewis

The gentleman that was sent this time was very professional. We have used Choice in the past we a mix of professionals. However, this young man explained as he went. Our microwave is working perfectly. I would hope if we need service again that we will get the Same young man

6 months ago

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Verified Customer

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Glenn

Unlike last summer when it took almost a month to get someone to fix our air conditioner, we were prompted to make an appointment within a short period of time for this issue. The technician was professional and showed up at the set appointment time.

6 months ago

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Verified Customer

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Joann Estilette

Choice really came through for us when we needed it. We were skeptical and you actually proved us wrong. Thank you ! The company you sent out was a great company and their workmanship and professionalism exceeded our expectations.

6 months ago

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Verified Customer

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Wener

I originally received great service from Choice Home Warranty but this year my heat went out in one the coldest times of the year and it took over 2 weeks to get someone assigned to me. Recently my oven stopped working and a contractor came out to fixed the issue, now when you turn the oven on the gas smell is so strong that it made me physically sick. I called Choice Home Warranty 5 times and kept getting transferred to automated message saying leave your phone number, you will receive a call back which I never did. I ended up calling the contractor who will come and look at it on Friday 4/19.

7 months ago

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Verified Customer

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Ed

I think Choice has an excellent home warranty program. They settled my refrigerator issue and dishwasher break down quickly and effectively. The dishwasher repair company however didn’t finish the job properly but that’s somewhat separate from Choice.

7 months ago

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Verified Customer

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Michael

We've had it for less than a year. Our water heater needed replaced. The plumber was condescending, rude and terrible communicating with us. I refuse to let him back in my house. The second plumber who came to fix the whole house humidifier was wonderful. We have a toilet leaking into the basement ceiling. We were told we could request the plumber we liked, that was over a week ago. We've called and talked to a person direct who gave us his number but we're just told I'll talk with management. I called again and left a message. Today I still haven't heard anything so I called the claims line she was more helpful and I left a message with the plumber we like to accept the claim. I'm mixed with how I feel about this company. I've had terrible and good experiences. I've been promised wonderful things but they haven't been delivered yet. I want this company to be good, I renewed for three years. It's $75 for a service call. I was charged $460 installation fee for the hot water heater, that was a few months ago, but now I was told they don't charge an installation fee anymore. Good luck

7 months ago

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Verified Customer

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Phil

Can be helpful depending on the situation. Sometimes you run into those situations that are just not covered. Also, a lot of time for cases they come and find the problem. But do not have the parts to do the repair. For someone that lives alone and does not work at home. It can be an inconvenience due to having to take multiple time away from their job and losing those hours.

7 months ago

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Verified Customer

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Roxie

I have (3) Choice Home Warranty policies: (1) in my primary home and (2) in rental duplexes. Some issues have been dealt with quickly and efficiently by vendors I would to like use again. Others were terrible. They could understand to contact my tenant and for scheduling. Once the technician rescheduled several times at the last minute and never showed up at the final visit, then blamed me for not being available...after my tenant took off work three times to be there. I do not like that they will not allow me to choose a technician who has been there previously, who is respectful and competent. They send out a work order to a list of service companies and it is first-come-first-hired. My most recent experience was asking for repair of my irrigation pump. First they said someone would call me in 24-48 hours. 4 days later they said they did not have a qualified vendor in my area, I could schedule my own vendor. I scheduled my regular pump repair guy. Within 6 hours of that I got a text message saying someone would be there the next day. I cancelled my regular pump guy. I waited on the CHW vendor, and texted him later when he no-showed. He said he does not work on pumps and told CHW that. The next day I got a message telling me to choose my own vendor. I started working on that when I got a text from a plumber saying he would be at my house the next morning. That guy did a good job, fixed the problem with the pump switch and I am happy with his work. In summary: I would like to have the same technicians at my house every time. I would like to use my technician if they will accept the terms of CHW. I want recourse if the technician does not show up.

7 months ago

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Verified Customer

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Norma Ritchison (NormaAnn)

I was really pleased with the Choice Home Warranty. I had a Service Repair Technician here promptly for 2 problems. He repaired my Dishwasher and tried to repair my Washing machine but, was unable. Choice Home Warranty then gave me a credit to Lowe's on a new Washing machine. Fantastic!

7 months ago

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Verified Customer

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Pankaj

I am really happy with the this company. Best service no doubt about it. I am still thinking to Renew my contract. I had a claim and it was done by 80% . They said I have to claim again and pay again for $85/- to finished for 20% work which was not done under My First Claim . Sorry

7 months ago

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Verified Customer

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Myriam

Is a peace of mind to have home warranty. Choice warranty are quick to respond and keep you up to date. I never ha any issues until this last time. The service was prompt but the communication was conflicting. The sattus, the plan of action and the communication came from different sources with different details and customer expectations which made confusing and delayed the process a bit.

7 months ago

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Verified Customer

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Norma Cruz

The guys that came out to do some work on my electrical did a fantastic job, knew what they were doing. Also the guys that came to fix my garage door did a good job too. They all worked very professionally. Very nice guys.

7 months ago

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Verified Customer

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Theresa George

I’ve just made my very first claim and was very happy with the outcome. The technicians that came out were prompt and knowledgeable. The cost for repair was more than the worth of the stove. We received an e-gift card within three weeks. Pleasantly surprised!

7 months ago

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Verified Customer

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Tania Grade

It was very easy to file my claim online the company was great to respond. They came out very quickly. They fixed my problem and everything was seamless in a matter of one to two days. My problem was solved. I would highly recommend choice warranty.

7 months ago

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Verified Customer

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Scott Moore

This was probably the best in all of the previous claims in the past years. Had a vendor contact me in less than 24 hours and he was very professional to talk with. He explained things to me so I could understand as a home owner. Took his time and looked at the system in detail. Great choice in sending him to my home

7 months ago

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Verified Customer

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Yvonne

It took way too long to get someone to come to look at my washing machine. It was 5 weeks before anyone came and that was after I found the repair man my self. And then Choice Home Warranty did not pay the difference for the service call. I was supposed to pay $65.00 for a service call but when I call a man I had to pay $109.00 for the service call and I was not paid the difference. And since the machine could not be fixed Choice Home Warranty agreed to replace it and they only paid $343.00 and there is no way you can get a washing machine for that amount of money. The whole deal was a night mare.

7 months ago

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Verified Customer

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George Caguimbal

Having the peace of mind that all your major appliances are covered if they were to ever break down. And if Choice Home Warranty can not fix it, they will replace it with one that is compatible with the same one that broke down.

7 months ago

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Verified Customer

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Sherry

One service call this year. Easy to schedule service. Service person was efficient and courteous. I responded by text regarding the issue with my washer. Part was ordered and here when service personnel arrived. So far, issue seems to have been resolved.

7 months ago

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Verified Customer

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Thomas

The communication with Customer Service is superb. When I have had any type of problem, the Team works to get a technician as soon as possible. If the problem cannot be fixed/repaired by the technician, Choice is right there with a replacement plan.

7 months ago

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Verified Customer

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Gloria

I haven’t had a problem with choice home warranty. I have had problems thru the years that I have had a contact with the company. I receive the service promised, either the appliance is fixed or replaced. The only obstacle is the lack of technicians willing to travel to my location so I wait a bit longer than I expected.

7 months ago

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Verified Customer

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Jack Houck

Reimbursement takes for ever Getting reimbursement For a defective item takes forever. Our dishwasher needed to be replaced.. The technician was able to make a temporary repair but the partial reimbursement from Lowe’s took to long - we still don’t have it , So that we were forced to purchase a new unit so we wouldn’t be with out a washer while we were waiting for the partial reimburse from Lowe’s.

7 months ago

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Verified Customer

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douglas turner

The service response was very prompt the people that I've talked to at the Choice were on top of the game the technician that they sent out was well versed on the product he had several parts in his truck he did a great job and I would have recommend them and you again for any of the repairs

7 months ago

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Verified Customer

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Reba Wilmoth

You have always come as soon as possible. The technicians are always polite and super nice. I would recommend you highly. I’m so glad that I have this it’s a great relief for me. Since my husband passed away you have been a lifesaver.

7 months ago

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Verified Customer

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Estella Torrez

I like it because of the money I have saved when repairing my home appliances. Also, the repairmen which have come to repair my appliances, have been very responsible, respective, and knowledgeable about the appliances and what needs to be done to get them up and running again.

7 months ago

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Verified Customer

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Linda

When people buy a home warranty they are trying to save money. Your company uses tactics that cost the members more money. When a person pays into your company for 6-8 years and has a problem an appliance that cost more than it did when they purchased it they are not looking to put out money to replace their appliance especially if they are retired living on a fixed income. The money they paid into your company for many years should suffice for a few extra dollars to get them a up to date appliance. In the long run it saves them and your company. It is unfair to go that and it doesn’t make for good business. Your monthly price goes up as well which means their is enough in the kiddy to bring your customers up to speed and it’s a win win. I never said your company was amazing.

7 months ago

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Verified Customer

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William Jones

Was not real happy with our frigerator repair. Work done great but when parts came in, slow on returning to install them and was charged an additional $150.11. We were told by the repair person that some of parts weren't covered. That they were altered parts. All the parts that were replaced came with the LG refrigerator, how can they altered? Altered means changed by someone. They have not been changed by anyone. I would like a call from Choice to explain these charges. Thank you William Jones

7 months ago

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Verified Customer

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Narasimha

I used I think about 3 weeks ago for an electrical issue in my home. So I registered online, I complained online, and then I got a technician that day, the technician came and did the job. I was pretty happy with that. I have one more complaint that I filed last week, but the technician is gonna be coming 1 week later. This is on a, on a roof problem. Sometimes I feel like they should assign technicians quickly, not wait for the problem to become worse.

8 months ago

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Verified Customer

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Ellen

I called on my warranty and explain the situation with my item, and initially was declined and told that it was not covered but after contacting my representative, I was, and waiting a few days, I was told that it would be covered. And in the long term, it was, it was taken care of. So I was very happy. Choice is always come through, but unfortunately, sometimes it takes a fight before it comes through.

8 months ago

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Verified Customer

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Duncan

The warranty was on a refrigerator and it turned out very well, the parts were delivered to the house. And the two guys were there, the first one and the second one, we're both very good. the guys are very quiet, got on with the work, no problem and we are happy with the result, and they were very clean about the job as well.

8 months ago

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Verified Customer

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Mary

I thought my dishwasher was leaking, but it turns out it wasn't, it was just backing up into my garbage disposal, and that was coming out a little bit from the pipe. So he picked up the garbage disposal, which in turn fixed the dishwasher. They were timely and the person that they sent out was really great.

8 months ago

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Verified Customer

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Dee

I had two different leaks in my house. One was my toilet and one was like a sprinkler or the faucet outside. And they came and they did both of them in one time, so I didn't have to pay for it twice. I thought that was pretty amazing.

8 months ago

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Verified Customer

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Richard Marinelli

I am happy with responsiveness and quality of the people and technician we have interacted with. I’m a little different at the support I received for my new refrigerator. Technician came out and diagnosed problem quickly. I received a message from Choice that my compressor was under warranty and I had to go directly to the manufacturer. They did give me an 800 number. I paid for the Choice technician but the GE technician did not charge me and came back again no charge to finish installation. I don’t think I should have been charged because it was under warranty and I would have at least liked to have Choice tell me upfront that I should have contacted the manufacturer first

8 months ago

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Verified Customer

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Sharmistha banerjee Rumson, NJ

The gentleman who came to fix our oven was very nice, took great care to clean the burners, and fixed them. However, about a month later I recognized an issue with front left burner. It won't turn on unless I turn on the back left and front left burner at the same time.

8 months ago

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Verified Customer

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Karen Woodbridge, VA

The premise behind getting a home warranty is a great idea, but only if it actually works and is useful. I have been w/out a fully functioning washer now for close to 2 months. Technician #1 was prompt and communicated well the situation, was even able to get it functioning partially while we waited for parts. Unfortunately one part is no longer available, he recommended replacement. CHW didn't agree and assigned tech #2. Tech #2 hasno showed/no call and not even an acknowledgment of receiving my messages. So here I sit w no washer and it is being assigned to yet another company. Not worth the hassle. For my stove claim they were very prompt but the problem is you have to wait for parts, and as luck would have it, the part sent was defective, so had to reorder and without the use of it for another week. Seems like it will be less stressful to put the money spent on the warranty into a rainy day fund and just speak directly to the repair companies.

8 months ago

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Verified Customer

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Andrea Temple, TX

I am thankful that my HVAC unit was replaced. The guys that did the work - from EMS - were terrific! Very happy with new unit. What I am not happy about is the lack of paperwork; invoices, warranties, itemized list of costs and the dollar amount CHW actually covered. It was still a significant out-of-pocket expense for me, but again, I'm thankful for the new unit and great work done. Thank you.

8 months ago

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Verified Customer

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Sherry Wright Louisville, KY

Choice Home Warranty is great but the vendors are sometime slow still waiting for repair of toilet Called Monday was told they may have an eta next week close to a month now don’t think they have ordered part yet unbelievable

8 months ago

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Verified Customer

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Danny Crew Fort Mill, SC

Very nice company. Everyone we met were knowledgeable and helpful. I had to order a part that was under warranty, and the company initiated a call several weeks later to see if I was ready to install the part. They came the next day. Highly recommend.

8 months ago

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Verified Customer

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Carol Ville Platte, LA

Overall experience was positive with seamless application, communication and service. Choice does what they say. Service people are always professional, knowledgeable and skilled. Should I ever need garage door service again, please send TI. He was excellent.

8 months ago

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Verified Customer

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Denise Wojciech Aurora, CO

This was my first time using Choice home warranty. I filled a claim for my garage door and it was quick and easy to get someone here to fix it. So far I am really happy with the company. I purchased a 5 years warranty, but haven't needed to use it on the first year. I will leave more reviews as the years go by and I need to use it again.

8 months ago

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Verified Customer

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Vicky Council Bluffs, IA

I liked the way the service technician was able to check our washer out within 2 weeks of notifying you that the washer was not working correctly. After he examined it and determined that he could no longer get the correct parts, he notified CHW. And, within 5 minutes, we were told that CHW would pay for a new washer for replacement.

8 months ago

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Verified Customer

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Johnny

I don’t have any dislikes about choice home warranty. It sanded us money.

2 weeks ago

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Verified Customer

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Raymond

Terrible service, or lack thereof. Too many excuses and loopholes used to avoid repairing appliance. DO NOT RENEW MY CONTRACTS.

3 weeks ago

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Verified Customer

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James

The repair man was polite and on time. I would let him return to my house at anytime

3 weeks ago

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Verified Customer

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Shelly

A good company but have to be careful because not all of parts are covered sometimes

4 weeks ago

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Verified Customer

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William D Patton

Excellent customer service and prompt attention to my claims.

4 weeks ago

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Robert Hansen

This is my second Warranty issue on the same Microwave within two weeks. Both of my encounters were excellent. Unfortunately, the first serve call didn't work out. A computer board was replaced , but that did not resolve the complete problem and required a second service call [#246554220] 7/10//24. That call determined that the computer board was faulty and a new board would be ordered. Than new Appointment is set for 7/24/24 7am-11am [Progress AC & Appliances LLC]. I was charged $75 for each Technician Service Call for the same problem or the same piece of appliance within about 2 weeks. Putting all that aside, I am very happy with Choice Home Warranty's responses. I even recommended, within the last 10 days, your service to my friend, David K. T. and he took a 3 year policy.

4 months ago

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Kamilia

I have tried several different Home Warranty companies Before I joined CHW, and they were nothing but nightmares. I have been with Choice Home Warranty since September 6, 2023 Ever since, I used their service twice. The first time was when we had a problem with our bathroom shower faucet. I called them, and the agent who helped me was very courteous and very professional. She gave our contact information to the service company and sent us an email with all the details of the service company. The service agent who contact us and set an appointment with us, came over the next day. He was very professional, he replaced the faucet, and fixed the problem the same day. The second time I used CHW's service when our water heater all of the sudden in the middle of the night was making very loud noise. I called CHW's Customer Service first thing in the morning, it happened to be on a Sunday. The plumber who came to replace the water heater was one of the best. He went and bought us a new water heater, and replace it the same day. He was very professional and did an excellent job. I would like to take this opportunity to thank the CHW's Customer Service team for their professionalism and their fast responsive skills. Also I would like to thank the management team at CHW in processing and helping their customers' claims in a timely manner and for a job well done. I will make sure to recommend Choice Home Warranty to all our friends and family members.

4 months ago

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Verified Customer

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Michael

I used it when the heating was not working properly, and I was able to call on a Friday. However, service was not going to be available until Tuesday under normal circumstances. I was able to contact the repair person and move it to that Friday, but I had to pay an extra hundred dollars. The service guy was excellent. He was very knowledgeable, and we were up and running within 2 to 3 hours from his arrival.

8 months ago

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Verified Customer

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Shannon

They've just been helpful every time that I've called they've gotten a person out as soon as they could. And then if they couldn't fix it right away, they were able to get it replaced. There's only one bad thing, though. My microwave stopped heating, and they couldn't fix it. So they replaced it, but they only replaced it for the amount of how much the wholesale cost was. And then I had to pay to get it installed. That was very frustrating.

8 months ago

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