Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

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Verified Customer

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Gregory

I had a disappointing experience with customer support. My last service took longer than expected and my issue remains unresolved. Although I usually receive timely assistance, this time it took longer to get a response. I felt frustrated and questioned if I was speaking to a real person. Overall, I'm not satisfied with the service.

7 months ago

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Queen

I'm really upset with the service right now, and I don't feel comfortable giving any ratings. It's just not a good time for me to discuss my experience. I appreciate the call, but I need to decline providing feedback at this moment.

7 months ago

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Verified Customer

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Mr

I had a great experience with Choice Warranty. The technician was professional, knowledgeable, and resolved my water issue quickly. Unlike my previous experience with another company, Choice delivered on their promises and provided excellent service. I'm very pleased with the outcome!

7 months ago

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Verified Customer

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Sylvia

I had a great experience with Choice Warranty. The technician was timely, knowledgeable, and professional. He quickly identified the issue with my water and resolved it in about 15 minutes. He explained everything clearly, and I was very pleased with the service. Highly recommend!

7 months ago

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Verified Customer

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Debra

I had a great experience with my blinds; they effectively block out the sun on hot days and are user-friendly. The turnaround time for any claims was excellent. Although my dryer repair took longer than expected, the technician was delightful and responsive, ultimately coming out the next day after I reached out. Overall, I'm very satisfied!

7 months ago

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Verified Customer

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Connie

I had a frustrating experience with my home warranty. While they are reachable, their assistance is often lacking. After a recent water heater issue, I ended up paying out of pocket despite having coverage. Additionally, my refrigerator repair was poorly handled, as the same problem recurred shortly after. Communication has been a challenge, and I feel like I'm left in the dark.

7 months ago

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Verified Customer

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Denise

I was impressed with the professionalism and courtesy of the service team. Their strong work ethic made a positive impression. However, I've faced issues with warranty support, where some items weren't covered despite being part of my property. On a positive note, I purchased the service for my daughter, and they resolved her air conditioning problem quickly, which left us very satisfied.

7 months ago

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Clifton

Dislike the fact that it was times I couldn't get in touch with Choice to find out my claim status. It is misleading to advertise 100% availability and the phones shut down at 5pm! Be transparent up front about your availability. Online is availability but not for everyone. If you are going to offer use of client's technician with reimbursement, give the client time to respond before it is withdrawn. Again your availability is important.

7 months ago

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Bonnie Pettis

I am frustrated with the "outsourcing" of customer service and feel the "language barrier at times created or creates a lot of issues, for me specifically with my claim. I have been waiting since June 27th for a repair. An appointment was made without my knowledge or seeing if I had work the day it was made, I called to rescheduled and asked that they have the company doing the repair call me. 6 times an appointment was scheduled, 3 times the tech never showed and I was told "he didn't want to travel that far for one job" the other 3 times again I asked that I be called when it was to be scheduled so I could either take off work or make sure someone was home, never received calls, never got a return call. tried to leave messages on the companies voice mail it was always full. They finally got another company who did come out and they were very nice, kind, thorough, and at this point 3 weeks waiting on a part. I hope this isn't going to be another company that does the same as the first.

7 months ago

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Verified Customer

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Scott

I filed a claim and got denied for a reason I felt was your way out. If it weren't for me having such a a great relationship with my warranty rep I would have been a lot harder. B Lenz went above and beyond for us and I appreciate her. Thanks to here I was able to get a lil something which in my eyes is way better than nothing. Thanks B Lenz for being such an amazing rep.

7 months ago

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Verified Customer

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Shelly

I had Choice Warranty at my old house and never had any problems. Was so impressed with it that I put it on my new house. I’ve recommended it to my sister. She got her Warranty through them and now my son and daughter. In law are considering it for their home as well.

7 months ago

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Verified Customer

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Kathleen Yost

Our microwave light kept blowing out and then eventually stopped working. Submitted a work order and in about 10 days a technician came identified the issue ordered a par and returned in a couple of days replaced the board! Works perfectly! Fast response, trained and professional technician! Perfect!

7 months ago

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Verified Customer

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The DesOrmeaux's

I had the misfortune of my refrigerator going out. I opened a claim and within 10 minutes, a contractor contacted me. He was here the next morning. He had the part I needed on his truck and my refrigerator was up and running in under 20 minutes. I'm very happy with the results.

7 months ago

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Verified Customer

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Jan

I contacted company online. They did email me back within a day and said I would be contacted within 48 hours by their referred repair company. It took 48 hours and then another 1-1/2 weeks before they could come out. That’s a long time to be without a refrigerator. Then we were told that it’s a LG warranty problem and I had to contact LG. I gave the 4 stars because of the wait time. The repair guy was very nice and knowledgeable but couldn’t fix it because it was the compressor under LG responsibility.

7 months ago Edited August 11, 2025

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Verified Customer

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Marian

I was super impressed with the ease and speed my claim was handled. Also with the Pro Plumber company that was called they called me promptly and set up an appt. Their service man was professional, speedy and respectful of our home. He did a great job.

7 months ago

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Verified Customer

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Melissa Rorabaugh

We had the absolute best experience with Choice Warranty so far. Shout out to the plumber that was sent out to our home. The gentleman was very knowledgeable, and was able to located, fix and replaced the part(s) that was needed. He also answered all of my questions with expertise. Thank you very much!

7 months ago

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Verified Customer

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Linda

The price is good for everything they cover! Had an excellent experience with the two claims I've placed. Choice deals with very reputable people, reliable and knowledgeable. Thank you Choice for the peace of mind you've given me.

8 months ago

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Verified Customer

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Sandy

Two different repairmen came to my home for garbage disposal repair and living room ceiling fan. Both told me they could not be repaired so the disposal man (Anthony) would return with a new one. Two weeks later I e-mailed asking if he was coming back. He replied he would be there in five days. The ceiling fan repairman (Arturo) offered me the $70 fan replacement (on July 2nd) and I told him I would get my own and call him when I was ready. I called four days later. Did not hear from him so I sent him a text on July 15th asking if he was going to return. He sent a text back asking for my address!!! Can not believe I had to contact them two weeks after they cashed my checks!!!

8 months ago

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Verified Customer

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Ron

Work was done in a timely manner. Choice Home warranty was a good move on our part. We only have one concern, it seems like the new motor may be smaller or something cause the AC is not able to keep the house as cool as it did.

8 months ago

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Pamela

After being a client for over 5 years, I must give my experience mixed reviews. I've had wear and tear of an older appliance dismissed as "abuse." I will say my last few experiences have been more positive. A recent repair of my washing machine was well evaluated, promptly and properly addressed by an excellent professional. I do supervise and pay careful attention to each repair and professional that services my home.

8 months ago

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Verified Customer

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Patricia Jackson

Yallchoice home warranty was good about scheduling my appt only thing I did not like or understand clearly that if something need to be done I have to pay extra 85 never receive and invoice on what the technician did overall your was good

8 months ago

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Verified Customer

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Marian

CHW was very prompt attending to my request for service. I asked them to change service provider because I knew a different one that I had used before and who would come sooner. They complied immediately. The repair was satisfactorily made with no issues unresolved.

8 months ago

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Verified Customer

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Suzanne

The technician seemed to be doing a very good job, but the communication between Choice Home warranty and the service contractors are not very good. I get misinformation from Choice Home Warranty about the scheduled appointment time. It makes it very confusing when Choice Home warranty is telling me a contractor will be there on a certain day and time and then I get another text message from the service contractor that it’s actually on a different day and time.

8 months ago

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Verified Customer

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Melinda Harrington

I filed an online claim on a Thursday evening and didn’t expect to receive services until the next week. I received an email Thursday with a scheduled appointment for the next afternoon. The technician was actually able to repair the ac unit that morning.

8 months ago

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Linda Rollins

The service was prompt, professional, caring and eager to help. The company that sent out a technician was also very prompt. The technician was knowledgeable, and wasted no time getting to the problem. He was personable, and friendly. I'm very happy I have Choice Home warranty!!!

8 months ago

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Verified Customer

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Brice

IT'z A Breeze Inc gave bad service. They showed up on time only once. Did not have the right equipment and smell like marijuana. Did not check the AC unit thoroughly. It took from June 7 to 21 for me to realize I need to get it reassigned to different company to get it complete

8 months ago

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Verified Customer

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Dwight Farr

Exelent way they took care of my gas stove, service tech was very friendly, careful removing hardware troubleshooting it also consulting the managment on its issue and found the problem rather quickly, being the ignighter was malfunctioning, and he had the new one to replace it.👍great job

8 months ago Edited October 9, 2025

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AB

Expedient service. Service guy was friendly and helpful . Fast excellent service

5 days ago

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Verified Customer

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Erika

Very efficient and didn't have any problem getting my washing machine fixed.

2 weeks ago

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Jose

Great company, they provided excellent customer service and warranty!

2 weeks ago

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Carlos

The company delivered as promised, claim was handled quickly.

2 weeks ago

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Kathleen

Everytime I have a problem I have to fight for the coverage I already paid for. Pay 6 yrs in advance is the biggest mistake I ever made. Live & learn people!!!

2 weeks ago

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Verified Customer

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Fran

I have had 3 issues and every time it was handled and repaired very quickly.

2 weeks ago

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Raymond and Shirley Hiebler

So far they have responded to my request in a timely fashion

2 weeks ago

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Rodney

Great service from Technician and quick response from Choice.

3 weeks ago

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Rosemary

I rely on Choice for my repairs. They send the best guy. His name is Max from Fuse HVAC in Orlando

3 weeks ago

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Sandra

Choice Home Warranty was rated number one in home warranty plans

3 weeks ago

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Mai

Their technician is very experienced; they know right away what the problem is.

3 weeks ago

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Tammy

I choose you because of price and we have been pretty happy with the service.

3 weeks ago

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Pamela

When I’ve called them they have always responded in a timely manner

3 weeks ago

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Penelope

Excellent service workman efficient, polite and fix the problem.

3 weeks ago

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Linda

They have a high rating, special pricing for people over 65 and a lower fee for service calls.

3 weeks ago

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Robert

Finally got our broken appliance fixed right the first time.

3 weeks ago

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Allen

When my washer broke Choice did not supply a new one but only part of the cost. That is not what is claimed when you sign up.

3 weeks ago

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Michelle And William Scott Daoust

We bought a 5 year home warranty and received one year free.

3 weeks ago

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Rose

It was recommended by family. I was very satisfied with the service

3 weeks ago

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Teri

Terrible service. When I complained to you folks, you were not willing to correct the situation. After 10 years with Choice, will not renew with Choice in June

3 weeks ago

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Jesse Elmer Tovar

So far so good. I am pleased with the ease of requesting services.

3 weeks ago

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Donna Walsh

The most recent technicians were very professional and knew their trade.

3 weeks ago

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Towanda Byrd

I like what I heard they came out and drain is not 100% but it’s better.

3 weeks ago

Choice Home Warranty Reviews