Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Joyce

The only problem I've had is the plumber never came back when he said he would. But other wise I have nothing but good things to say about Choice Home Warranty.

3 months ago

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Leland Las Vegas, Nevada

Great service I called the main phone number gave my needs the repair man called an hour later and scheduled an appointment for the repair

3 months ago Edited May 27, 2026

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Brett

Do not choose this company they seem like they cover everything however they don’t. They came to my house which is a private residence which the homeowner did some work. The electric went out in the house they sent a check out. Only wanted was the deposit for the visit which was $85. I gave it to him then he went to look at the problem. He said this is commercial. we don’t cover it and left I appealed, but it was his word against mine. I do not live in a commercial residence. I live in a private home. I would not recommend this company.

3 months ago

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Verified Customer

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Sharon Molberg

Welcoming and seemed to be knowledgeable about the generator. I’m so glad I’m getting service from the company Choice Warranty.

3 months ago

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Teresasean

The customer service was great and a repair person was sent out the next day. The repair person was knowledgably and fixed the problem.

3 months ago

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Marzella

Choice home warranty is a great company they get your job done when you call them without delay they're a great business to to have on your side

3 months ago

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Abrahan

It is good to know that if something breaks in your home, Choice Home Warranty has you covered. Nothing else will give you the same peace of mind.

3 months ago

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Verified Customer

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Mark

I like the peace of mind that comes with having a home warranty. Choice Home Warranty is rated the highest of any home warranty companies.

3 months ago

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Zina

The presentation to get you is great! Then the nonsense begins. I'm still waiting 5 months for a microwave that couldn't be fixed. I've emailed and call to be told check with post office, wait a while, and mind you, the little amount won't even cover hald the cost of replacing microwave! Then, the vendors are horrible with keeping appointments and don't value your time! Then, the amount they give you to replace an item, is not even half!

3 months ago

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Barbara

The commitment of its employees to make things right and the professionalism shown on each visit. They were friendly and had good advice.

3 months ago

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Nancy

Jacob from Express Appliance fixed my ice maker issue quickly. He was courteous and knowledgeable. Thank you for solving the problem.

3 months ago

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Lynn

He diagnosed the problem which was a probable fuse blown. We took care of it and haven’t had further problems. Fast, efficient and on time.

3 months ago

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John

They are worthless. They make you wait for there contractors that cannot show up for 7 days, when you complain they say go ahead and get one yourself and they will reimburse you, Then when you file a claim they tell you they will n ot reimburse because you did not get approval of the estimate first. Total rip off. Not the same company I have used in the past

3 months ago

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Robert

The service company you hired have taken 7 weeks to fix my washing wand it’s still not fixed. They told me it will be 2 more weeks before they can come back. Even then there is no guarantee it will be fixed then. This service is unacceptable for me and should be for you too!

3 months ago

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Louise Brown

It was rated number one by Consumer Reports. It’s reasonable and they seem to have efficient and knowledgeable people working with them.

3 months ago

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Linda Hynes

I am very pleased with your company. They get me scheduled quickly and the people that come are very knowledgeable and efficient.

3 months ago

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Rosalyn and David Hunt

The men that came did a great job, everything is working well, they were very respectful they cleaned up after themselves, would recommend.

3 months ago

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Loran Beals

Very responsive to claim reported to Choice website . Had repair tech visit three days later and he repaired dishwasher with needed part same day.

3 months ago

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Susan and Paula Fratazzi

Excellent as long as you do not have a plumbing need. So far, the 2 plumbing needs I submit just didn’t happen. I received emails stating I had missed my appointment?

3 months ago

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Joe Ramos

I had one service call about a month ago because my refrigerator was not working properly, and it got taken care of within a week.

3 months ago

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Verified Customer

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Kathy Long

The company who helped me with my garage door was excellent.Service was fast and my life is less stressful knowing that I have someone to call.

3 months ago

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Verified Customer

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Marilyn A Sheppard

I filed a claim on line in 1-2 days i was contacted by a technician and was taken. Are of in 4 days I believe so far so good

3 months ago

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Linda Pokora

They took care of my refrigerator shutting off due to a fan not working. Someone came the next morning after I filed a claim.

3 months ago

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Debra Langlois

Has not been working out for us. Your employees are very nice but for what I feel I receive I will just take my chances. I am trying to terminate so if you can facilitate that I would appreciate it. I’m cannot afford this monthly payment that went up $20 ish

3 months ago

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Verified Customer

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George

Fast professional service, handles my claims with ease. Very quick response from the vendors. Very happy I chose Choice Home Warranty.

3 months ago

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Charles

That were very professional brought parts they may need took care of problem the first time unlike Mike Holmes always want a buy out that’s crazy

3 months ago

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Camille Ortiz Ashburn, Virginia

Putting in claim was easy. Service tech analyzed issue with washer CT and submitted his report. I received an email the next day stating I was eligible for a replacement. Highly recommend

2 months ago

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Barbara Jefferson New Orleans, Louisiana

The technician came within the time frame and was very professional. He explained the problem and stated that the garbage disposal needed to be replaced. The technician purchased the new disposal and installed it in a timely manner.

2 months ago

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Selpha Odero Boulder Creek, California

I was disappointed by CHW's refusal to pay for the cost of the electrical repair! According to the electrician CHW could only pay $70 and not the total cost of $215!!! I had to payt for the service fee plus the total cost of repair! They didn't even reimburse me for the $70!

2 months ago

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Draughan family

I was very pleased with the service I received this past week. The technician was knowledgeable and professional. He arrived at the time noted and he was fast and thorough. I will recommend CHW to my family and friends.

2 months ago

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Maria

It took over a month for the repair company to provide the repair. We gave them detailed list of repair parts to repair the upper dishwasher rack. First they said they were in stock, then they said no, then they were in stock....third time is a charm? It is repaired....I am pleased with the repair and the technician was good

4 months ago

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Gene

I wanted to pick up a home warranty for my property. They have proven no different, increasing twice on the payment for the initial call and only wanting to repair or replace small itemized jobs. Even after replacement you have to wait a month for an E-GIFT card..??? It's computer generated. Im without a refrigerator for 30 days waiting on a gift card that is delivered via email.

4 months ago

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Verified Customer

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Stella

It was easy to open the ticket, in 1 day we received the name of the company who fixed our problem. Everything was done in a very professional manner.

4 months ago

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Ralph

I have had real really great service and prompt response on issues in my home. There needs to be some clarity in some policy wording. I have had some great response from claim management team on my latest issues.

4 months ago

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Anjana

Don't buy from choice warranty this is a worst company. Worst experience If your HVAC system breaks in winter as it was worst in feb 2026 Choice policy they want you to wait die in cold wheather . Once you put a claim They will send their service agents after a week appointment and they will evaluate and than you wait for the choice to approve the claim status Nothing is done yet after a week of bad worst winter of 2026 Pathetic disgusting policy we had Bad luck They will never disclose this when you make a contract this is for real happened to me so be careful I cancelled the policy nothing paid for the repairs done because we did not wait for approval

4 months ago

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Verified Customer

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Sharon

I’ve had two claims. Both were late. First on did a company change because they couldn’t come out after confirming. Waiting since 7 this morning and repair person is verifying with you after I had already confirmed with him. When the first tech came he fixed the problem but it was 6:30 pm when he got her. But really polite and helpful. Still waiting for second tech to get here.

4 months ago

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Verified Customer

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Stephen

They have a great reputation. My garage door would not open. They honored the warranty and the serviceman adjusted the springs to allow the door to open.

4 months ago

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Rhonda

After calling and reporting my microwave repair need the serviceman called the very next day for the appointment and in two days he came and actually had the part!

4 months ago

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Glenna

CHW took my claim and had a repair person at my home within 2 hours. The problem was fixed. That's the best experience I've ever had with a home warrenty company.

4 months ago

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Deana

I thought it would help me as a widow and save me money. There are so many things that they wouldn’t cover or they took so long to agree to a diagnosis from a worker that it cost me more money while them water was leaking because they couldn’t settle on a diagnosis from several plumbers , the thing that broke the camels back was when my furnace broke on one of the coldest days here in Kansas it was 15° out. My house went down to 50°. It was a Sunday afternoon very hard to find anyone to come and look at it. I found a good company to come out and the loud loud noise that I could hear was the most broken motor… I need a new furnace.. I called Choice told him the situation and was told you are not an emergency company. Therefore it may be at least 48 hours before they can get back to me.. I could not stay in this freezing house . I had a furnace installed the next day and you would not pay for the new furnace because I did not wait 48 hours or more for you to send me the technician what a scam I have told everyone in my neighborhood and my next-door neighbors website not to go with Choice Home Warranty that was only one example I have several more

4 months ago

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Sandra

I was pleased with my technician and his knowledge and demeaner. However I think the $100 service call was too high since it took him less than 15 minutes!!

4 months ago

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Laird

Very easy to start help but schedule time changed 4 times and final time was 3 hours off and warranty co and appliance co both knew both time for that date were dr appointments were scheduled and just by chance was 45 min between appointment’. Then damage to appliance is not available or needed for appliance to operate just appearance only problem i cannot get copy of tech service result each choice and fridgadair say need to get copy from other co. Not good for customer thus it would not recommend company for responsible coverage!!!!! How to end survey????? I cannot recommend amazing as your way of ending survey!!!!!!

4 months ago

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Verified Customer

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Larry

I have been with Choice Home Warranty for a good while. They provide peace of mind when faced with electrical, plumbing, HVAC or appliance repair needs.

4 months ago

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Dorothy

I am glad to have became a member of The choice home warranty group there's no hassles from the beginning two end . Just make the call they'll do the rest also the staff is very nice and very helpful. Ms.Dee

4 months ago

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Terrie

I don't think any company should give you $400. 00 for a washing machine in 2026. I don't believe you should have to wait 30 days for a replacement. I was with American Home Shield for almost 20 years. They replaced stove, refrigerator and water heater. The only reason I left them was the monthly cost was a $100.00. But Choice home warranty has been such a disappointment! I've never ever expected to have to wait for a replacement for 30 days. Who can go without a washing machine for a month? I've contacted the Attorney General's office. I know Arizona won a law suit and won! This is disgraceful what they are doing! I've also contacted the local news channel to do an investigative report.

4 months ago

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Claire Omrod

We thought the service man was very good. He identified the problem and we were back up and running I a very short time. The only problem came from the wait for the appt. We had 4 days without AC which required us to have to buy a window unit. Sine we care for our 93 ye old know who’s is very ill going without AC wasn’t an option. This should have not been needed and we wasted $219. Please do a better job for your clients.

4 months ago

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Verified Customer

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Alice Dills

They were great when I had a claim. Very quick response and a wonderful service call. But they’ve raised my premium twice now without letting me know. The last increase was 30%!

4 months ago

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Raymond and Cynthia Cooney

I originally had Choice when I purchased my home. We had several issues in the first year or so but some were just because we misunderstood the operation of some appliances. We paid the service fee as we knew that was the deal. But when we had a real problem with our water heater it was nothing but a hassle. We ended up paying almost $600 out of pocket, including the service fee and there was no actual available option to us. We could call out another plumber, but Choice would only reimburse the same amount, and they were more expensive. Basically, the plumber who did the job was the only one and they insisted on adding expense, without really explaining why. The lady at Choice that we did speak with, multiple times, was a very poor listener, was very defensive, interrupted us so we couldn't really explain our concerns and essentially had a take-it-or-leave-it approach. Had she taken the time to listen to our concerns, spoken to the plumber to understand the situation and shown some interest in resolving the issues, we would have been much happier. But I gotta say, you pay a plumber only $300 in labor to replace a water heater? Others were in the range of over $1000 in labor alone.

4 months ago

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Elaine Berg

I had my dishwasher and my washing machine repaired and I was happy with that. I did put an order in for septic pump because it was backing up in the house and I’ve heard nothing since.

4 months ago

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Stephanie Johnson

I have nothing but good things to say. Workmen came out in a timely matter, fixed the problems I was experiencing and I was satisfied with their work.

4 months ago

Choice Home Warranty Reviews