Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Sheryl Holmes Buena Vista, Colorado

Quick response fir a company to come out and fix things. So far it does not take a long time for an appt.

1 month ago

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Erma Anderson San Antonio, Texas

Solve the issue very quickly and explain to me how I could avoid it happening again thank you choice

1 month ago

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Jody Holzman Chicago, Illinois

Choice responds quickly and knowledgeable service people are sent to our house. I’m satisfied with their service.

1 month ago

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Ana Oquendo Ruiz Detroit, Michigan

It’s affordable. Service provided was great and timely. Technician very knowledgeable and professional.

1 month ago

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Verified Customer

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JeKia Jackson Birmingham, Alabama

I have enjoyed my time with choice home warranty so far! I’ve had quality contractors come out quickly. No complaints

1 month ago

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Gregory Romano Southampton Township, New Jersey

Sebastian D. handled my initial questions and subsequent sign-up in a very knowledgeable manner and was very pleasurable to deal with. I hope that trend continues.

2 weeks ago

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Button Beck Ashburn, Virginia

I was told that the repair needed was caused by abuse rather than normal wear and tear, wrong. The problem is a tear somewhere in the rubber gasket. I don't know any way by using the washer that you could "abuse" the rubber gasket. Being rubber by itself is something that one would expect wear and tear would be normal after years of use. I feel like the money we pay every month should cover the cost of the repair, no question. Also, when we signed up for this coverage, home warranty, the salesman, told us that either they repair or replace an item if necessary. If this is how you do business then I'm considering cancelling my contract.

3 weeks ago

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Scott Schumacher Huntsville, Alabama

On 11 September, 2026, my water heater br9ke and I contacted Choice Home Warranty to report it. A few days later, they advised a technician would be out. They never came so a second company was identified. A week later, they came out, took a picture but never made a report to CHW. So after a month, a third company was contacted. They came out and examined it and sent a report to CHS with cost to replace it with a 50 gallon tank. CHS refused the claim. Here's the problem that really annoys me. I read the contract and under exclusions, it says no tanks larger than 75 gallons. I have an 80 gallon tank. So I submitted a picture of the label showing it was an 80 gallon tank and called their claims department and said I only wanted a 50 gallon replacement because I dont need a larger one for only 2 people. The representative said they would annotate my file and wait for the technicians report. I said I didn't want to waste my time or the deductible fee if they were going to reject the claim. They said it should they'll get a technician out and wait for the report. So I wasted a month of my time, spent the deductible and got nothing. This is the second time CHW has done this. They will not act in good faith. They are not, in my opinion a responsible company. I know they will say they are just following the contract, but I don't want anything larger than what the contract calls for. They don't even make residential water heaters larger than 50 gallons anymore.

3 weeks ago

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Geo Antioch, California

The repair man was on time and very courteous and appeared that he knew what he was talking about.So he was to order the part and then return with the part to install it.

3 weeks ago

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Jacqueline McCray Dallas, Texas

When I have used them over the years their. Service is usually prompt. I have my air conditioner that I need service with and I hope they are prompt today.

3 weeks ago

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Don Thompson Fort Worth, Texas

I am incredibly frustrated and disappointed in Choice Home Warranty. The garage door vendor came to fix my broken spring (I have 2 but only 1 broke). However, he told me, and he told you, that 1 3/4 inch springs were not available and it would have to be 2 inch springs. This meant both springs had to be replaced, including the one that was not broken. Your authorization team responded that one spring was covered but not both. I called claims twice (one of your reps hung up on me) to protest that to fix the door both had to be replaced. The rep told me my only option was to appeal. I did but vendor was finished before I heard back from anyone, so I had to pay for both springs. Today I had my appeal and this condescending, and as it turns out dishonest, rep told me that the vendor lied to me and that there were 1 3/4 inch springs available and that it was my word against yours. But if that was the case I asked why did you all authorize the one? Why didn't you all tell him both were denied? I kept trying to make the case and he said it was too late and that I agreed to a 'conversion'. I just needed my garage door fixed. He put me on hold for several minutes and came back telling me that he called Winston Garage and said they denied telling me there were no 1 3/4 inch springs available (don't believe him) and that there was nothing that could be done. I am stuck being out of pocket all this money, after purchasing a 3 year plan paid upfront. And you want me to refer my friends to you. NOT. A. CHANCE! What remains to be seen is what I decide to do about being a policy holder if this is how I am going to handled when I have a legitimate claim. Beginning to believe I made a mistake investing in Choice Home Warranty plan.

4 weeks ago

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Verified Customer

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Nancy Garland, Texas

This was the best service guy, Humberto. He was nice, knew the refrigerator and it’s issued. Got to work and took care of the problem.

2 months ago

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Verified Customer

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Judith Mulder Chicago, Illinois

I heard and read excellent reviews....that's why I chose Choice! We had an great experience with the guy who repaired our garage door

2 months ago

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John Bruens Goose Creek, South Carolina

You seem to think that all you need to do is find a qualified repair company but not pay for the repair!!!! If that's all you will do, I can get Angi's list to that for free!!!!

2 months ago

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Verified Customer

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CraigandJessie Ruskin, Florida

Choice Home Warranty coverage solved our issue quickly. Great to have the peace of mind that our house is well protected.

2 months ago

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EvelynTorres Coral Springs, Florida

Love true reviews on trust pilot and was very happy to have trust them because my first experience with my first claim was awesome love this company

2 months ago

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Lydia Detroit, Michigan

I Choice this company because of the great deal I received , but I’m not satisfied with the response time for receiving service . It took days before they found a provider to service me both times !!

2 months ago

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Verified Customer

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Iris Budd, Illinois

Seller of home I purchased. Had use service a short . Moving in and found quick response comfortable talking to the rep inthem is this

2 months ago

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Joseph Babylon, New York

Choice Home Warranty offered the best policy in order to protect my interests. The service person arrived on time and repaired the issue on the spot.

2 months ago

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richard Orlando, Florida

The only negative I have is the the emails on progress where very un organized and confusing but at the end they filled there promises very well

2 months ago

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Pearl New York, New York

I loved everything about this lovely lady. I did leave a previous message as to how knowledgeable and helpful she was. thanks to her and choice.

2 months ago

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Pamela Rangel Albuquerque, New Mexico

I placed a claim & the contractor did not contact me until they were on their way. I was out of town. If they would have contacted me ahead of time, I would have been able to schedule when I was home.

2 months ago

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MargieC Atlanta, Georgia

2 months ago

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David Wilmington, North Carolina

Y'all were ok getting someone to check my water heater and replace it what sticks in my craw is that y'all let the vendor charge me $875 for nothing but 4 pipe connections 3feet copper pipe

2 months ago

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Verified Customer

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Theresa Philadelphia, Pennsylvania

Not happy at all with your company. Would not recommend them. Still waiting for my stove to be fixed...going on 2 weeks now!

2 months ago

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Vernal Jacksonville, Arkansas

I do not recommend a home warranty. They tell you about what they cover, but don't go over what they don't cover or how you can get stuck paying the bill anyway. If you do get one, read the fine print, then read the fine, fine print. They will find a way not to pay or at least not to pay the full amount needed to fix your issue. They also have trouble keeping good technicians to hire because of all the red tape necessary for them to get paid. Home warranties are just not what the salesperson makes them out to be.

2 months ago

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Verified Customer

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Gary Athens, Georgia

They responded to our needs prompty and sent a good technician from Epic to make the necessary repairs to our air conditionint unit. Thank you.

2 months ago

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Felix Butler, Pennsylvania

Got the job done. After one technician couldn't get job done, Choice sent another out and he was awesome. Service was exceptional

2 months ago

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Verified Customer

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Barbara Apex, North Carolina

Submitted my first claim several weeks ago. The response was rapid, and the repair I needed was completed. No problems, no issues, no concerns.

2 months ago

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Bijay Crownsville, Maryland

They took care of my AC repair without any additional cost to me. I had to wait more than 8 days without AC waiting for parts but overall the issue was taken care very well.

2 months ago

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Sylvia Boise, Idaho

Poor quality for replacements if they replace at all. It says there is coverage for Whirlpool tubs but when the jets didn't work they said they didn't cover whirlpool tubs, the policy says it does. The sensor that needs replaced is not made any longer. Just said they are not replacing my tub, and offered $300 when and if I can find a repair. Very disappointed in this company and will not recommend to any of my clients any longer.

2 months ago

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Verified Customer

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Jan San Diego, California

good reputation. I've only used once for my garage door and I was very pleased with the worker and fantastic job he did.

2 months ago

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Shellie Washington, District of Columbia

I friend recommended Choice Home warranty. At the present time I am still waiting on the contractor to complete the approved service.

2 months ago

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Douglas Henderson, Nevada

They’ve sent people that are supposed to know about the situation, but no nothing and yet we still have to pay the $75 fee. They don’t communicate well with each other, nor with the client as to what’s going on with a claim It took over a month to get the process with an air-conditioning heating claim in the heat of Summer to get someone out All they wanna do is put a Band-Aid on the problem, so to speak, so you have the same problem a few months later and have to go through the same process again . Not really fixing anything. I would not recommend this company to anyone

2 months ago

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Verified Customer

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Dan Abilene, Texas

Recommended by friends and the last home warranty plan I had denied my serious and much needed repairs on more than one system

2 months ago

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FranklinSherry San Antonio, Texas

Same day service and problem solved. Thank goodness for resolving this problem on while we were experiencing hot weather.

2 months ago

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Cindy Phoenix, Arizona

I chose due to pricing/coverage. I've been waiting for 1 mo to hear if a part was ordered for my toilet. Called, and it was never ordered. Then plumber was supposed to come to install it. The day of the install, notified he had to reschedule to the following week. The rescheduled day, notified that the part won't be in until the end of the month. So by the time the part is installed, I'll have waited 3 months. Cancelling contract.

2 months ago

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Verified Customer

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Michele Ashburn, Virginia

I have the pool warranty rider. I called in because the pump wasn't pumping correctly. After three days of waiting, they told me I could choose any provider, because they couldn't find one at the time. I did as I was advised and the company replaced a basket which was a very low cost, it was then determined it was the pump. They wouldn't honor the new claim, because I let them put the basket on. I ended up paying 2K out of my pocket. I am going back to AHS where I had no issues. Sometimes cheaper is worth the headache. I would not recommend.

2 months ago

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James Mitchell Lewisville, Texas

Choice was really fast to process my claim and the Technician did a good job providing services needed to resolve issues with my AC System.

2 months ago

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Karen Boulder Creek, California

Choice Home warrenty has excellent customer service and was very quick to respond to my issues. A technician was sent to my home with a day or two.

2 months ago

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Sylvia Crownsville, Maryland

Choice found a reliable company to address my issues with water in my air conditioning closet. They arrived at the time I was promised.

2 months ago

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BillyAKABillie Chicago, Illinois

Choice Home Warranty did it right. Had to repair my double door refrigerator and freezer combination. It cost me a total of $100.

2 months ago

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George Houston, Texas

After filing a claim for my water heater it was denied because they claimed the water heater was not properly maintained meaning it was not flushed When I asked the plumber if he had relayed that information to Choice they said no When I tried to speak to a person at Choice I couldn’t reach anyone I want someone with some balls to contact me and explain to me how that conclusion was reached

2 months ago

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Roy Morgan, Utah

The company followed through on what the salesman told me would happen upon purchasing this particular home warranty company.

2 months ago

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James Georgetown, Texas

The last 2 times, we have had great service from the the service people who came to our house. The wait time was minimal.

2 months ago

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MariaTheresa San Jose, California

The fact that it takes too long to get reimbursed is one of the downsides of Choice Warranty. I had no idea when taking out this Warranty that it takes up to 30 days which is unacceptable in my opinion.

2 months ago

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Joann/Jennifer Prangley North Las Vegas, Nevada

I’m not gonna write a long paragraph the people that have come out to my house. They were very professional and very nice.

2 months ago

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Sandra Jensen Hesperia, California

I cancel my home warranty with choice because they did nothing at all for me all they did was take my $200 and charge me my regular b for the month and add something else I don't know what it was for but I had a plumbing problem which meant that I had to have my septic tank cleaned but instead of getting up plumber that done septic tanks they got one that didn't so that's the reason I had to pay twice

2 months ago

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Verified Customer

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Claudia Russell Cedar Hill, Tennessee

Luckily the technician was both a plummer and electrician or I would have had lost my co-pay. Warning 9/10 garbage deposal issues are electric.

2 months ago

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Meredith McLendon Tull, Arkansas

Quick and easy to get things fixed. Just what you’d want in a warranty company … to solve a problem without adding stress or complications.

2 months ago

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