Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Verified Customer

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Carl London, KY

It is well worth it because you don't have to worry about how you are coming up with $800.-1000. I do believe that it's a little high for us Seniors on SS. We still have to come up with the $75.00 service fee when the service man shows up. I do like the service people they are very friendly and professional. It a comfort knowing they have our backs. Their monthly payment is a little high for people on Social security.

9 months ago Edited January 17, 2024

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Maryann

I think it's very useful. And as soon as we tell them about the problem, they start looking for folks that can fix whatever the problem is, like the stove that got fixed within 3 days or so for the tenant. Also, I had a dishwasher problem. And so the guy came maybe 3 working days later, which was yesterday, and he was wonderful. He said he's going to order a part and put it in. So I'm waiting for when that will happen.

9 months ago

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Verified Customer

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Victor

I have only had to use my warranty one time and there was a miscommunication between the service tech and Choice. But as soon as I was able to reach someone in authority, they cleared it right up and it was manageable and easy. I didn't have to go through a bunch to pay for it or anything like that. And I like having the extended renewal option. It really helped out in just paying it upfront without having to pay an annual fee.

9 months ago

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Verified Customer

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Rusty Zanaty Biloxi, MS

The CHOICE Website is straightforward and easy to navigate to order repairs needed for the Dryer. The Authorized Repair Person who came to diagnose the problem was very well prepared and knowledgeable about the problem Dryer. A few days later the parts were delivered to my house and another Authorized Repair person came and completed the repair. Everyone I delt with were very kind and polite. Thank You.

9 months ago

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Verified Customer

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Peter North Hollywood, CA

The surprise and unannounced follow-up visit by Cornerston Construction tech was at 8:00 am on Friday, January 5. Ordinarily, we would have expected an email or call by your contractor or its technician. The tech installed the new bathroom faucet that I had purchased for about $300. The tech did not install the pop out drain that came with the faucet on our pedestal sink claiming that it takes too much time to install. Having been without an operable sink, I agreed. The tech did not have the correrct 1/2"compression to 1/2" threaded faucet supply line. As such, he asked me to order and install it myself befor we can have an operable faucet in our bathroom. The item is not carried by Home Depot or Lowes. As such, I have ordered online two supply lines that are due in four days. Needless to say, our first experience with Choice was snot too pleasant. When can I expect receiving the refund of $70 for the faucet and supply line that have cost me about $350. No one can buy a batroom faucet for $70. We live in a house that has faucets each over $550.00. Overall, we were pleased with the technical knowledge of the technician Ronaldo who was sent by Cornerstone Construction.

9 months ago

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Verified Customer

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Liana Harris

I signed up with CHW earlier in 2023 (I think around summer). I filed my first claim in December of 2023. My ejector pump went out and the upstairs tub was filling up with water. I filed the claim on 12/22 and on 12/26 both issues were fixed with only paying the service fee charge of $75! They have my respect as I had a HORRIBLE experience with Home Warranty of America. I highly recommend them.

10 months ago

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Verified Customer

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Jessie Hawkins

It was a great turn out. My dryer wasn't spinning. So I did a claim online. They have a check the status. I clicked it and it was just saying I put work order in. I really didn't know how long it would take for them to actually come and fix the dryer. The came the same day actually four hours after putting order in. They fixed my dryer and I was truly grateful.

10 months ago

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Verified Customer

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Sue Modesto, CA

You have been great, it was a problem with my pool at first and the guy you sent out was horrible. He never showed up but called and basically said that ge wouldn’t get paid by choice according to reviews he read. Really unprofessional. You sent another person out he diagnosed it. You authorized right away and pool is back up and running. My washer would not spin, sears came out same day I put in the claim. He ordered parts and it was fixed in a few days.

10 months ago

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Verified Customer

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Merilee Loganville, GA

Needed to call twice in a year and I was taken care of but not as quickly as I would have liked. One time for electrical issue that they arrived the next day. When the heater went out it was 2 days before anyone dispatched to fix the heater so it was a bit cold waiting for the repair person. I am going to renew in May this year but will shop around for lower rate since my renewal has increased over $150 for this year best I am able to tell.

10 months ago

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Verified Customer

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James

I used to it once for my air conditioning and it was terrible. I had to reach out to somebody else and get it repaired because Choice was absolutely no help. But with my refrigerator, everything was fine. Next day service, the gentleman actually called back to make sure everything was going well, and I was very happy with that. Very efficient, very good.

10 months ago

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Verified Customer

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Nancy Pasadena, MD

After my request is accepted, I would like feedback as to the status of the request. You say 24-48 hours but I am wondering what is the progress of the request. I had no heat and was freezing (52degrees). Perhaps a message that you were looking for a repair man. I thought you might have forgotten me. Maybe at the end of a day, you could text or email to tell the customer you are still working for them. My problem was resolved.

10 months ago

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Verified Customer

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Dennis Grand Prairie, TX

I reached out to Choice Home Warranty with a plumbing issue. I was immediately contacted with a date and name of service representative with an appointment. When we spoke, the representative was available the same day. We made the appointment and the service issue was fixed and resolved. Very pleased with the communication and service turn around to resolve the problem.

10 months ago

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Verified Customer

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Martine Phelps Clearfield, UT

After I called Choice Home Warranty, the next morning I had someone come to inspect the situation. He submitted his report confirming that my furnace had cracks and was unsafe to run. The report was received, approved and processed within minutes by Choice Home Warranty. The next morning my new furnace was installed. I could have not expected a more prompt and efficient service.

10 months ago

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Verified Customer

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Sharron Portage, MI

I was anxious a year ago when I signed on with Choice Home Warranty because I had been scammed by another home warranty company. Choice Home Warranty is everything they claim to be. The process of submitting a claim is simple and quick. I have submitted several claims in the last year and I have been very happy with the service. My daughter purchased her first home two months ago and I purchased a year of Choice Home Warranty for her. I would tell anyone wanting a good home warranty company to give Choice a try.

11 months ago

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Verified Customer

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Arthur Rockwall, TX

A Great Company to have in your corner. Only problem is some of the service people they get to repair problems. The last problem I reported was a seal coming off my refrigerator door. The guy came in to fix it, should have replaced it. The very next day the seal is out and coming off again. The seal is worn and should have been replaced. The repairman spent a whole three minutes pushing it back into the slot. Cheap repair… Very Disappointed

11 months ago

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Verified Customer

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Gary Quillin Abilene, TX

I have only had one claim and the technician set an appointment for the estimate but did not show up or call. I emailed Choice Warranty about this disappointment. Almost immediately I received a call from the technician's company with an apology and explanation. Another appointment was set and the technician went above and beyond to solve our issue. I would highly recommend Choice Home Warranty!

11 months ago

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Verified Customer

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Samantha Wielgo Batavia, NY

I have had this insurance for out 2 years now. The few claims I've had to make within these 2 years went well. Only issue I have come across, the area I live in, more rural, finding vendors to come make the repairs at times can be difficult. However, if your patient and don't need something done right away, they will find someone to come do the repair. 2 of the 3 repair vendors were amazing! I have told family and friends about this insurance and how it makes owning a home a little less stressful. There will always be good and bad reviews about companies and the way I see it, if you don't like them you can always go find a different insurance company.

11 months ago

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Verified Customer

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Connie

We were not really thrilled with the service we got on our microwave, but with the dishwasher and the most recent repair, both of those had to be replaced. The most recent one was with the washing machine and it was replacing a part, and that was done very quickly and efficiently. It took about a week from the time the phone call was placed requesting service until the part was acquired and installed.

11 months ago

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Verified Customer

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Elizabeth

They were good technicians that came to the house. They came in, they had the parts, they put the parts in, and the dishwasher now works. It was quick and easy. I thought that when I bought it that if my air conditioner went out on me, they would give me a new air conditioner. But they only give you a percentage. Like if your air conditioner is 7 or 8 years old, they're going to only give you what the air conditioner is worth at that time. And I thought I was going to get a new air conditioner without having to pay anything. So that was my mistake.

11 months ago

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Verified Customer

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Holli

Overall, it was a good experience, but there was a lot unknown prices and fees. They did cover the actual water heater. But there was a lot of extra fees for the repair of the water heater and replacement. It was kind of hard finding the customer service number, but once I was able to find information, I actually wanted to speak to someone. It was kind of hard for me to navigate through the website to find the actual 800 number.

11 months ago

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Verified Customer

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Stephanie

The service fee is nice when it was just maybe 60 bucks. It's a little steep now. They dispatched a repair personnel and they didn't have me waiting and pretty much kept their word as far as when they were coming and and got back to us. It was a reasonable amount of time. Keep up the good work and as long as you keep putting the customers first, I think you guys are on to something really great.

11 months ago

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Verified Customer

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Reginald

One of my air conditioning units went out and I called Choice. I was kind of reluctant based on past experiences with other companies, but I called Choice and immediately they responded to my message, probably within an hour and then a day later a technician called me to set up the appointment. They came out and everything works well now. I think it's a great company and I appreciate Choice Warranty for all that they've done for me.

11 months ago

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Verified Customer

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Dorothy

We've had to use it a number of times. My heating system went out and they had to replace it, which they did pay for. We had some refrigerator issues, but I think it was still under warranty, so I didn't call Choice about that, but my dryer has been the most recent. They are slow sometimes to get the repairs done. I had to wait a couple of weeks to get my dryer repaired.

11 months ago

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Verified Customer

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Dorothea Overland Park, KS

I like that you can pay an agreed amount per visit for getting surprised brake downs fixed in your home the bad part is you make a claim then got to get approved then wait for a random company to schedule an appointment that I my case took 8 or 9 days to come do the work the job was done right it's just that they dont get to come the day of or may be the week of you never know when they will get to you i guess depending on weather and availableity.

11 months ago

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Verified Customer

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Sarah Hobson St Louis, MO

Choice Home Warranty has been great so far on these fronts: 1. Changing out my door locks with the best service ever from Kings Castle Locks and More. The owner came and provided excellent education and thorough service in ensuring my new locks were as secure as possible. She examined everything carefully and provided safety information for my home. She has a realtor background that helped her a lot. 2. Replacing my furnace valve and T pipe after I smelled a leak and found holes on both ends of T pipe. They diagnosed and fixed it all in one day - I hardly had to wait to get to that day, and Sierra Mechanical was wonderful. And Choice Home Warranty covered everything. 3. When I first moved in, my catalytic converter on my A/C went out and there was a major heat wave. I called Choice Home Warranty and they did not have an HVAC who could help right away. It took 3 weeks to get it replaced and then it was hard for the tech to get it approved, and I had to call on the person who sold me the warranty to advocate for me because Choice Home was not ready to replace it. As a new owner of the home, I had no access to the warranty information, which they said was the problem - that it was still under warranty. But with the help of my advocates (Bernie B, the HVAC person they assigned me), I was able to get it approved. So far so good in getting important things covered.

11 months ago

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Verified Customer

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Allyson West Palm Beach, FL

Ordinarily I am more than pleased with this warranty plan. However, the last service I scheduled due to a malfunction with my dishwasher where I paid the designated $75 truck fee left me stranded. The technician dispatched, Mike C aka Michael N quickly decided he could not fix my dishwasher. There is a glitch and the last technician was able to fix it easily, and it appears to be the same issue. This go around, he said the dishwasher was old and he could not get the part. He left me with standing water in the machine and never even looked at the electrical box, he merely tried unplugging it and plugging it back in. He stated he cannot turn it on and therefore cannot fix it. He assured me Choice would replace my dishwasher and to not accept their first lowball offer. I was offered $246 to replace my machine which will only help, not actually replace it. I spoke with my case manager who was very rude and firm that she could not budge and give me a nickel more. She said she was the only person I can speak to. Part of the appeal of this warranty is that it has replacement coverage. It does not say "replacement value" it says "replace." My dishwasher is not being replaced by the warranty company, I am having to replace it and wait weeks or up to a month for a Lowes gift card. I was made to believe the Lowes gift card would be instant then when I went to ask again it also takes 15 days or up to 30 days. Thankfully a dishwasher is not life or death in my home. I am disappointed, not only by the technician who left me with standing water when he couldn't even assist with a shop vac, he left within 10 minutes and then the case or clam manager who had an attitude and could not make a fair resolution of this claim.

11 months ago

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Verified Customer

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Gina

The jobs that they have completed for me have been done well. When I put in a claim, they respond very quickly, but not in the sense of what's convenient. They'll just say you have a technician coming tomorrow at 4:00 and it's usually right away within 24 hours. But that's not how my day works usually. I have things to do and other plans. So I've only had to file a couple of claims but almost all of them I've had to reach out to the technician and change the days, things like that. I think they could do better by saying here are the three dates and you could have a choice - like tomorrow, the next day, or the next week, something like that.

11 months ago

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Verified Customer

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Keith

Once I figured out how to get a hold of you guys, I got most of the claims done without any incident. You guys use an offshore call center, and I'm not a big fan of that. Overall, the people you talk to are very knowledgeable, not so much the offshore people, but the people that you talk to in the United States, they're very astute. They know what they're doing and they're good listeners.

11 months ago

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Verified Customer

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Stephen Columbus, OH

I have had this coverage for several years. I put in 2 claims one dishwasher they paid me $591 based on features. Second one leak under the kitchen sink. It was my garbage disposal. I didn't think they covered that. The plumber went to his truck called them he said I will be back they are covering it. He went and got one and installed same day. I am very happy so far.

11 months ago

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Verified Customer

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Jayashree Tatavarti Brisbane, QLD

This is one place where you can get most issues you come across in a house instead of researching for 10 people for each issue. They will take care of the details and make an appointment depending on the urgency. I personally like that and feel secure. So far we did not have any major disputes with them. Coverage and deductibles depend on your chosen plan.

11 months ago

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Ran Bryant

the technician that came was very good and very informative about the concerns i had about my water heater.

1 week ago

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Rebecca

Choice Home Warranty are fast and efficient customer service. I had no problems. I’m so glad I have them. ❤️

1 week ago

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Verified Customer

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Winifred

I was very pleased with the rapid response by Choice Home Warranty when my washer developed a leak! They contracted with a very reputable home service company that once specialized in my washer brand. Sears Home Service inspected my washer, determined the problem, ordered parts which were delivered to my home, & the same technician returned to complete the repair! The total repair was completed in 2 weeks! This is significant as I live in Hawaii where everything takes longer (shipping, appointments, etc.) I was also impressed with the technician’s professionalism & capability. All done! Thank you, Choice Home Warranty!

2 weeks ago

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Verified Customer

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Marilyn

The length of time it took to resolve the claim was about a month which seemed to be extensive in my opinion.

1 month ago

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Suresh N

All my claims so far have been fully or partially approved and claimed successfully.

1 month ago

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Angela

They don’t give options when you’ve had issues with the company they assigned you in the past. They don’t help you find better options and sometimes you feel like you’re wasting your money on the warranty

1 month ago

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Verified Customer

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Jonathan

Same day appointment with friendly service affordable & corrected appliance system

1 month ago

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Paul

I have had two claims in the last year,both took 6 to 7 weeks to complete REFRIGERATOR AND AIR CONDITIONER Two items that are really missed in the summer!! Very unhappy 😂😂

1 month ago

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Verified Customer

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Timothy

I was pleased that my claim was approved on the first try. Customer service was very friendly.

1 month ago

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Debra

It is very difficult to understand 95% of the customer service reps. In addition, they are quite rude and speak over you.

1 month ago

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Curtis

STILL WAITING FOR A RESOLUTION. Spoke with a lady who refused to explain anything, provide any further information, and was no help at all and told us we could not speak to anyone else also, kind of shocking!

1 month ago

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Leslie

Customer service is terrible. The company does not actively seek out vendors. There is no reason for them to keep me from getting my own vendor for over 3 weeks.

1 month ago

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Roger

Poor service. Poor response. Poor resolution. I have rental properties mgr business and I have several properties warranty with Choice but of late have moved to other companies for my recent properties.

1 month ago

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Verified Customer

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Tammy Forouzesh

The garage door was not completely covered by insurance. Only the motor was covered by insurance but the roller and the spring were not covered.

1 month ago

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Verified Customer

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Tony

1 month ago

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Craig

I've been with them for almost 2 years. Whatever claim I've had, was handled quickly and easily.

1 month ago

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Verified Customer

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Donna

My experience with Choice was satisfying. The contractors were very professional

1 month ago

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Verified Customer

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Joe

Can I give them a 0? Terrible. First valid claim was denied & we followed every instruction. 2nd claim sat for 22 days before they ever assigned someone. Then only after I spoke with Stephanie in the Resolution Dept.

1 month ago

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Verified Customer

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Debra Bell

Didn’t fix the problem. The company doesn’t replace quick enough and doesn’t cover enough of the cost to replace the item. I am very disappointed.

1 month ago

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Verified Customer

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George Mobarak

I am still waiting on a gift card to replace my dishwasher. Which I am only getting about half of what it would cost to replace it. It’s crazy I have to wait a month.

1 month ago

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