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Choice Home Warranty Reviews

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9.4

Overall Score

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Eldon Lopez

The warranty was sold as a 5-year package to lock in rates. Essentially, that also locks the purchaser from going elsewhere if it doesn't work out. Contractors are hit or miss. Sometimes great, other times, horribly under trained. Customer service is outsourced to a call center in the Philippines where no meaningful decisions can be made at their level if there's a problem. When an appliance is not repairable, they do offer good fair market value for a replacement in the form of a gift card. The catch is that it takes up to 30 days to receive it so be prepared to live without that appliance until it arrives. (It took 30 days to the day: 2 days for scheduling, a week and a half for a decision after approval of the amount, the rest was waiting time for the card to be emailed. Overall, I'm glad I have it, but it could be a lot better.

6 months ago Edited November 8, 2025

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Robert

They offer affordable friendly service. They are flexible, accommodating to your needs. I was kept informed during the entire service needed. The technicians were professional, friendly and kept us informed during the service required. I would recommend this company to anyone.

6 months ago

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John

I recently used my warranty for an ice maker repair, and I was pleasantly surprised by the prompt assistance I received. The team was very helpful in addressing my warranty needs, ensuring that the repair was completed in a timely manner. Overall, I'm satisfied with the service and support provided.

7 months ago

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Floridine

I had a very positive experience with customer support. They were quick to respond and very supportive throughout the process. When I used my warranty, there were no issues at all; the technician came promptly and took care of everything I needed. I hope for continued good service in the future!

7 months ago

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Jane

I had some issues with my water heater and had to use the warranty a few times, but the company replaced it without any hassle. I was able to get an appointment with a technician quickly, and he was very good. However, I didn't have any support when I needed it initially, which was frustrating.

7 months ago

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Nadine

I had a positive experience getting my ice maker fixed; the repair was done promptly. However, I was frustrated by having to pay upfront before the work was completed. Overall, the repairman for my washer also did a great job, but I wish the payment process was different.

7 months ago

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Carl

I had no support initially and didn't reach out, but my issue was resolved quickly. I was able to schedule an appointment with a technician within a couple of months, and he was very helpful. My microwave had stopped working, but the service I received was excellent in fixing the problem.

7 months ago

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John

I had a mixed experience with my warranty service. Recently, I had to pay out of pocket for a thermostat replacement because my claim was denied, which was frustrating. However, in the past, my warranty worked seamlessly, and everything was taken care of without any issues. It's been hit or miss, so I hope for better service in the future.

7 months ago

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Vickie

I had a great experience with customer service. The representative was friendly and attentive, ensuring my needs were addressed promptly. I appreciated speaking with a human who listened carefully and took immediate action. My warranty issue was resolved quickly, and I'm now just waiting for the parts. Overall, a very positive interaction!

7 months ago

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Patricia

I had a great experience with the repair service. The technician was prompt and fixed my washing machine on the same day. He also quickly identified the issue with my dishwasher and handled it professionally. Although there was a slight mix-up with the scheduling, I was pleased with the overall service and the technician's friendliness.

7 months ago

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Lisa

I had a very frustrating experience with my dryer service; despite multiple calls, it remains unfixed. In contrast, when I needed my washing machine repaired, the technician was prompt, had the necessary part, and completed the repair on the same day. It's disappointing how inconsistent the service has been.

7 months ago

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Anonymously

I had a great experience with customer service. They quickly addressed my stovetop issue and are working on finding the part needed for the repair. My clothes washer was also fixed within a week after it stopped spinning properly. Overall, I'm impressed with their responsiveness and efficiency!

7 months ago

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Linda

I had a great experience with customer service. They were very courteous and responsive to my needs, addressing my air conditioning and water heater issues promptly. They always follow up quickly and ensure everything is fixed right away. They even resolved a leaking refrigerator issue efficiently. Overall, excellent service!

7 months ago

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Bruce

I had a great experience with their service. They were courteous and prompt in their responses. I initially reached out online, and they quickly connected me with someone who resolved my issue. Recently, I also had them fix my oven, and they sent a technician who replaced everything efficiently. Overall, I'm very satisfied with their service!

7 months ago

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Jaime

I had a great experience with customer support! I submitted my claim online for a garbage disposal repair, and they responded quickly. They were out the next day to fix it, which was impressive. Overall, I was very satisfied with the service and how efficiently they handled my request.

7 months ago

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Diane

I found their service to be very efficient; they always arrive on time and complete the job in one visit. They thoroughly answered all my questions, which was helpful. However, I did have to utilize my warranty multiple times recently, but overall, my experience has been positive.

7 months ago

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Karen

I had a good experience with the service. They quickly addressed my garbage disposal issue, and when I had hot water heater problems, they came out promptly to fix it. Overall, I was satisfied with their response time and the quality of work.

7 months ago

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Mario

I had a great experience with customer support! They were prompt and handled my request the very next day. I also had my garbage disposal fixed quickly, and the service was efficient and professional. Overall, I'm very satisfied with the quick response and quality of service provided.

7 months ago

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Diana

I had an issue with my washer and microwave last month, and I'm still waiting for a response about the repairs. I'm trying to use my warranty right now, and while they are currently assisting me, the delay has been frustrating. I hope to see quicker resolutions in the future.

7 months ago

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Jeradine

I've had great experiences with their customer service. Whenever I call, they quickly assign someone to address my issue. Recently, when I needed warranty service for my refrigerator, they were prompt in scheduling an appointment. They also responded immediately when my air conditioning broke down. Highly satisfied!

7 months ago

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Kimberly Katy, TX

I had a very positive experience with the service. They were quick to resolve the issue we faced with our light switch, and the technician did an excellent job. We only needed assistance once for our pool heating element, but it was handled smoothly without any problems. Highly recommend!

7 months ago

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Hannah

I've had mixed experiences with the service. Initially, they were responsive and helpful, but I've faced ongoing issues with my refrigerator. Multiple technicians have given conflicting diagnoses, leading to repeated visits without resolution. I really hope they improve their contractor quality for better reliability.

7 months ago

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Clifford

I had a very positive experience with the service. They were quick to resolve my issue with the pool heating element, sending someone out within a couple of days. The technician was professional, neat, and left the area clean. Overall, I was very satisfied with the prompt and efficient service.

7 months ago

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Sandra

I've had a good experience overall. They usually respond promptly, and while I had one bad interaction years ago, the staff has been professional since. Recently, I used my warranty for a sink issue, and although they couldn't fix it, they offered a fair solution. Overall, I'm satisfied with the service.

7 months ago

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Cheryl

I had mixed experiences with their service. Initially, it took a while to get help for a leaking water heater, as the person I reached out to was unresponsive. However, when they sent a plumber, he arrived promptly and did an excellent job fixing our refrigerator. He was knowledgeable and communicated well, which I appreciated.

7 months ago

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Corey

I had a great experience overall! The team was quick to respond and kept me informed throughout the process, which made scheduling my appointment seamless. However, I did encounter issues with the website; it often showed errors and wasn't very reliable. Despite this, the service from start to finish was impressive!

7 months ago

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Madeline

I had some issues with my washing machine not draining and leaking. I was impressed with the quick response; they sent someone out the next day to fix it. While it took a bit longer to get everything sorted, I was relieved to find I didn't need to replace my dishwasher after all. Overall, a positive experience!

7 months ago

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Anonymously

I've always had a positive experience with their service. They respond quickly, and their agents are helpful. I recently used their service for my garage door opener, and the turnaround time was fine. However, I wish the process could be quicker since I often find myself short on time.

7 months ago

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Richard

I found the service to be quick and efficient. The technician was knowledgeable and handled the issue with my washer's water pump seamlessly, fixing it promptly. Additionally, the young man who addressed our light switch problem did an excellent job. Overall, a very positive experience!

7 months ago

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Michael

I had a mixed experience with Choice. Last year, I used my warranty for my refrigerator and found the service lacking, having to call back several times. However, when I had issues with my bedroom light fixtures, they sent a technician who replaced them efficiently, leading to a positive outcome. Overall, my experience has been quite unfavorable.

7 months ago

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Gustavo

I had a decent experience with customer service. Initially, my washer stopped spinning properly, leaving my clothes wet. However, parts arrived quickly, and it was repaired within a week. The response time from customer service was a bit slow, but they eventually addressed my concerns. Overall, I appreciate their efforts to fix the issue.

7 months ago

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Willie

I had a great experience with their service. They were fast and efficient in communication, quickly sending a technician when my air conditioner broke down. They also handled other issues I had, like a water leak, promptly. I just wish they offered a discount for citizens, but overall, I'm very satisfied with their help.

7 months ago

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Brenda

I had a great experience with their customer service. They were courteous and knowledgeable, addressing my needs without hassle. When my air conditioning broke, they quickly replaced the fan motor, and everything worked perfectly. I also had a stove issue, which they diagnosed and fixed efficiently. Highly recommend!

7 months ago

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Gary

I had a great experience with Choice Warranty for our rental home. The service process was seamless and efficient, whether it was for the dishwasher or garbage disposal issues. Technicians arrived promptly and resolved everything quickly. Overall, I find their service worth the cost and highly recommend them!

7 months ago

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Curtis

I recently called for a plumber, and while it took a couple of days for them to respond, I was pleased with the service. I've used them a couple of times in the last few months and had positive experiences both times. They handled a scheduling conflict well and delivered great results, leaving me very satisfied overall.

7 months ago

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Stephan

I've had a positive experience with customer support; they were very helpful. However, I did face an issue with having to replace my water heater, which was a bit inconvenient. Overall, I'm satisfied with the service provided.

7 months ago

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Patti

I had a mixed experience with the service. Initially, the first technician scheduled for my warranty issue didn’t show up, which was frustrating. However, the second technician they sent was excellent and resolved my garage door problem efficiently. Overall, the support team was able to connect me with the right help, which I appreciated.

7 months ago

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Susan

I had a mostly positive experience with customer support, resolving issues like a leaking garbage disposal quickly and efficiently. They dispatched a vendor the next day, and I only had to pay a service fee. However, I did face a delay in finding help for my bathtub issue, which was a bit frustrating. Overall, good service!

7 months ago

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Kerrye

I had a quick turnaround when I called for feedback, and they promptly checked my water filter and water pressure. However, there was some confusion when my refrigerator freezer broke. They utilized the warranty and replaced it within a couple of days, which was helpful. Overall, the service was efficient but could improve in clarity.

7 months ago

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Ronnie

I had a mixed experience with the service. Initially, I faced issues with getting a provider to assist me, but this time, the same technician came and efficiently resolved my problem. While the first experience was frustrating due to provider availability, the recent service was much better. Overall, I appreciate the technician's help but hope for improved provider access in the future.

7 months ago

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Vladimir

I had a generally positive experience with customer support, as they were helpful most of the time. However, there was an instance where they couldn't assist due to an act of God, which led to unexpected expenses on my part. On a brighter note, when my garbage disposal leaked, they quickly dispatched a vendor who replaced it for a minimal service fee. Overall, I appreciate their responsiveness.

7 months ago

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Diane

I had issues with my warranty service. They insisted on replacing my dishwasher and AC, but another company fixed the AC quickly and efficiently. The warranty service didn't meet my expectations, as direct calls to repair companies often yield better results. While it costs more, the service is more reliable. Overall, I'm disappointed with the warranty process.

7 months ago

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Pat

I had a generally positive experience with the service; they responded quickly and completed repairs in a timely manner. However, I faced some frustration when my requests for larger repairs were denied, despite having good service for smaller issues. Overall, while I appreciate the efficient service for minor repairs, the inconsistency with major appliances left me a bit disappointed.

7 months ago

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George

I had a good experience with customer support; they responded quickly when I called. However, I'm currently facing issues with my warranty. My technician mentioned that the company wants to implement standard repairs, but my heating is out, and it's an urgent situation. Overall, while support has been helpful, I'm struggling with the warranty process.

7 months ago

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Virgina

I had mixed experiences with the service. Some repairs were quick, but a washer issue took a long time, and I ended up getting my own. The warranty is frustrating; it only lasts a short time, and I couldn't test a pipe repair due to delays with my heater. I had to pay extra for the pipe issue, which was disappointing. Overall, I’m not satisfied with the support.

7 months ago

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Josie

I had a frustrating experience with the warranty service. When my microwave broke, they offered a small refund instead of a repair and refused to send a technician for installation. Recently, I faced plumbing issues, and even though the plumber identified another problem that was a quick fix, they wouldn’t authorize it, forcing me to pay for another visit. Overall, their service has been disappointing.

7 months ago

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Lailah

I've had mixed experiences with Choice. While they are responsive and quick to send someone out, the professionalism of the technicians varies. It took multiple visits to resolve issues with my hot water heater and air conditioning, as the first technicians weren't up to par. I believe they need to improve the quality of their providers for a better overall service.

7 months ago

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Farrokh

I had mixed experiences with the warranty service. While they dispatched a plumber quickly for a water leak, I faced issues with my dishwasher and AC. The repair company insisted on replacements, while another company successfully fixed my AC for less. Overall, I find direct calls to service providers yield better results than going through the warranty.

7 months ago

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Jeffrey

I purchased a Choice Home Warranty in August, 2024 and had my first repair in May, 2025 (Garbage Disposal). The process to schedule a repair was very easy and the repair was completed two days later. I was very pleased with the end-to-end process.

7 months ago

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Reynaldo Garcia

I really had a wonderful experience on Choice Home Warranty! The customer service are polite and the responses are prompt. I will definitely recommend Choice Home Warranty to my friends and relatives! Keep up the good work. Thanks a lot for making my AC functioning again!

7 months ago

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