Choice Home Warranty Reviews
9.3
Overall Score
Verified Customer
Review Source
Javier And Sharlene Canton, GA
When I needed to select a warranty company for my home, Keri S, my real estate representative, steered me towards the best plan available. I chose the Ultimate Plan offered by Choice Home Warranty, and it has proven to be the perfect decision.
During my time with them, I’ve submitted several claims. Each experience was marked by professionalism and exemplary service, leaving me entirely satisfied. The technicians who attended to my home weren’t just professional; they were experts in their field. They efficiently carried out their tasks without a hitch.
Moreover, the support team was consistently outstanding. They promptly addressed any questions or concerns I had. A special mention to Cheryl H from the support staff, who has been particularly remarkable.
For professionals in the real estate industry, I firmly believe there’s only one sound choice: Choice Home Warranty.
Thank you!
3 years ago Edited January 10, 2024
Verified Customer
Review Source
Jannyce Barnes Elk River, MN
I had 2 claims my second year (July and Sept. 2022) on older systems (AC and HVAC) each were over $600. I went the reimbursement route and got my own service person which is an option you have if they cannot find one for you in a reasonable time. They preapproved and reimbursed me no hassles within 30 days. It paid for itself in spades thus far! There is a process you have to follow for making claims and getting preapproval for your service tech. If you follow the procedure, all is well. Even when I sort of messed up, they were wonderful, helpful and understanding. Great customer service with very short hold time. I am recommending to everyone I know. Way cheaper than what I paid for over 20 years in my prior home for emergency plus replacement service through my power company which did not cover nearly all that my Choice plan does (and twice the cost)! I plan to renew every year. Great peace of mind. Plus they have pay options if you need to space out your premium payments. I paid in 3 payments over 3 months.
3 years ago
Verified Customer
Review Source
Eliff Gambrills, MD
I had major surgery and have been in the hospital for almost a month. I came home and I lost my air conditioning. Right after I got home, it was extremely difficult for me to breathe. I contacted choice and I told them my situation. Within three days they've got somebody out here and the gentleman that they sent out here was able to fix my air conditioning immediately. Now he was supposed to come out to me in the evening hours, but instead they conveyed my situation to him and he moved me up and came out in the morning hours which I greatly appreciate. Compassionate towards their customer circumstances.
3 years ago
Verified Customer
Review Source
Sharyn Nordendale Tavares, FL
I've been with Choice for about nine years and I still have three properties with Choice and they've always done a good job. Sometimes I haven't been happy, but they had no control over the wait time on parts, but they've done a good job for us we're very happy. Whenever I call they they do what they can to correct the issue. I've used it so many times, I've used it on my air conditioner which they came out and fixed right away, I just recently had them out here to fixed my refrigerator they put in new compressors and it is working beautifully, they fixed my microwave, they fixed a lot of things over the years.
3 years ago
Verified Customer
Review Source
Donna J McKinney Whitney, TX
On June 14 my oven would not light. I notified Choice Home Warranty. I received a call back and was told they would arrange a call back when a company accepted the job. Received a call from Sears the following morning, and they arranged a repairman for the 17th. Since I live in the country, 50+ miles from a large city, I was thrilled. After updates from Sears Parts and Service regarding time repairman would arrive and diagnose the problem. He told me he would order the parts to be shipped to me and return on July 05 to make repairs. When he came on the fifth, the parts they sent were broken (Unusable). He rescheduled for the 21st and ordered again. The 21st I gave him the new box, they were also broken. So, here it is almost 6 weeks later, I still have no oven, and no date as to when it will be fixed. Let me say though, Choice Home Warranty did a great job, very efficiently, it was Sears who dropped the ball.
3 years ago
Verified Customer
Review Source
Marshall Cameron, NC
Choice Warranty is so much better and more prompt than the other companies I have used. I've got good clear answers to my questions and the coverage has been very good. I had a couple of plumbing leaks and I had dishwasher malfunctions and the dishwasher tech to come out was really one of the best techs I've ever seen. I didn't know how he was gonna get it fixed but he knew exactly what to do and the plumber hasn't got back with me. I can't close it for the whole 4th of July I understand he'll be back in the office on the 11th but he corrected a plumbing problem but we still got one more to go. I'm very satisfied with it and it's a lot more economical than the other one I had. I would recommend Choice, it is very good.
3 years ago
Verified Customer
Review Source
Michele Indianapolis, IN
The service fee doubled and I really wasn't expecting that. It's almost like I can call the vendor myself directly and go through them without a warranty. Choice's service fee went from basically $45-50 to almost $90-$100, so if I don't ever have to use the service that often, it can be 2 years before I ever have to call anyone for any type of service. So I'm paying every month and then I make that one phone call and I've still got paying that service fee.
Every time I've called, I get good customer service. Then someone will be out within 2 to 3 days. I had an issue with one of the vendors that was sent out and I was able to call the customer service back and explain to them what the issue. They were able to make sure that the vendor came back out and did not charge me again because I had been charged twice for the same issue that was never resolved.
3 years ago
Verified Customer
Review Source
Brenda Arden, NC
I love the fact that they have an app. When the second person that was coming to deal with my mess and my HVAC were not talking to each other, I was able to go on the app, send a message, somebody returned my message immediately and then had the provider give me a call. It was great. I've already recommended them to a couple of new people. I had two electrical issues and they sent confident professional capable people out. They were friendly. They helped me with the problem, they were in and out in less than 30 minutes and my problems were solved. I just felt fully supported. I felt like they came to do a good job and they were very helpful. They were very knowledgeable about choice, which was good for me because they could tell me what I could expect. And so I appreciated that.
3 years ago
Verified Customer
Review Source
Nichole Bolingbrook, IL
I've only had to have them come out once. And the one time that I did have to call them to do a service call the customer service representative was very pleasant. They put in my request and the very next day I received an email and the person came out a day later so it was a very positive experience. She made sure someone came out quickly because I needed that so I am very thankful. I actually just recommended them to someone. They are very reliable. I immediately called someone to let them know that the air conditioning wasn't working and they went out out the house to take care of it for me. Everything I've done with them has been top notch, they answer my questions when I call them. Everything's been great.
3 years ago
Verified Customer
Review Source
Elizabeth Clover, SC
Everything was very smooth. When I had to fight for my issues, they were very responsive. I never had any issues with callbacks or anything like that. They were actually really good at responding and keeping everything flowing smoothly. I've actually recommended them to a couple of people. I had both of my units go down at the same time. My HVAC unit. And they had to put those in. They sent a technician out and we realized that it was a surge from lightning strike, which is why both of them went down at the same time and they had them up and running within a couple of days because we had to wait for a part for one of them, but the other one was actually fixed right on the spot. It was actually a very good experience when I had to do a claim.
3 years ago
Verified Customer
Review Source
Sabrina Walls Washington DC
3 years ago
Verified Customer
Review Source
Elvia Mayoral Phoenix, AZ
My home was built 2013, I'm the original owner and value it very much. When I noticed my cabinet underneath my disposal was flooded about 1 inch, I quickly removed plastic items and gray protection mat. I felt so badly that my original (ply wood type, but not) was bubbled. Same wood texture as slide out drawers are made of, but sturdy. I dried wood out as quickly as possible. I knew the water came from garbage disposal since it was still wet after touching the bottom. I'm 66 + in age, but I handled the whole process myself. Your service person came the following mid-morning...reasonable right. Anyway, he verified my evaluation of what had occurred. Quickly went to truck grabbed a new disposal and it was done! I love the efficiency, professionalism and friendly work for sure! Is it possible to have the wood replaced to its original state?
3 years ago
Verified Customer
Review Source
John Surprise, AZ
They answer the phone and send people out right away. I've used it on three separate occasions. We had trouble with our stove and I was not happy with that initial service call because the repairman could not make a repair, choice warranty gave me close to the amount of what it would have been to purchase a new stove. And then I had a problem with my washer and dryer and this time the guy was on top of his game. He came in to check things out. He was in and out probably in an hour. When I called them to fix my AC, they sent a guy out the next morning. It took thirty to forty minutes. So other than my initial service call, I've been very happy with the service and I would really recommend choice warranty to my friends and family. They are pleasant and I am happy with their service. I have had good experiences with them.
3 years ago
Verified Customer
Review Source
Brad Greenwood, IN
On one occasion I had to call them twice but they got technicians out there very quickly. My problems were minor problems but they were still solved quickly so I've been extremely happy. I think it's a good value for your money and I have already recommended them to a friend. One time my oven blew a fuse and they came out and diagnosed the problem and got it working and I was very happy with the result. The technicians were very good and nice. As far as my experience with them goes, they're a very good company and they stand behind what they tell you when they're recruiting you to be a customer.
3 years ago
Verified Customer
Review Source
Robert
I found the warranty claim process to be very accessible and efficient, with an almost immediate response. After using my warranty for my washer, the technician quickly came out, ordered the necessary parts, and scheduled appointments seamlessly. Additionally, when I had an issue with my AC unit, a technician was sent right away to resolve the problem. Overall, I couldn't be happier with the service!
3 years ago Edited January 10, 2024
Verified Customer
Review Source
kenneth griffor Bastrop, TX
technical service was outstanding customer service sent me an email saying great news going to replace your dishwasher for 248 go to lowes we have a kitchen aid dishwasher cost of replacement at lowes 1149 Jessica was assigned to me she told me that it could be bought wholesale for that price so i aske her if it could be repaired instead she told me no the we sending me a check for repair jobs choice is outstand for replacement Jessica needs training in better explaining as to why i neededto replace replace my dishwasher for 1358 wit tax and installation extra your warranty is great for breakdowns and repairs not good for replacement
4 years ago
Verified Customer
Review Source
Francesco Staten Island, NY
Very good customer service. They get back to you very quickly and they answer all your questions. My dryer was not working so I filed the claim online. They scheduled an appointment with a service provider within two days. The service guy came to fix the dryer and it was good. It is a good company, I just wish they would work a little bit better in certain areas of the claim process. They kind of give you a hard time seeing if something is broken and you get it fixed they want you to go through them you know start the process with them first before getting somebody else but sometimes that's not reasonable.
4 years ago
Verified Customer
Review Source
Alyssa
I had purchased this coverage after my old sewer line collapsed. Just in case something else were to happen with my older home. The hot water during showers was running down quickly and so I needed to find someone to look it over and tell me if it needed replaced. I got in the website for Choice and submitted a claim. Within a day I had a service person here to look the water heater over. Indeed it needed replaced. The company chosen by Choice was a reputable one in the city (reassuring). To be honest, feedback I've gotten was that warranty companies usually don't pay much toward the actual cost of replacing large expense repairs/replacements. To my surprise, Choice was willing to pay a large sum of the bill to replace the heater. So, I am very pleased with the whole process.
4 years ago
Verified Customer
Review Source
Gary Ellenton, FL
Choice has been very responsive. I've had 2 claims with the company and it was done over my laptop, which was fine and everything worked out great. I had a dishwasher problem and they reached out to talk. Then he called me and showed up when he said he was gonna be here and fixed the problem. And then I had a problem in my electrical panel was some breakage that kept blowing so again, I put the claim in and was contacted by an electrician here in Ellington. He came by and took care of the problem so. it's all been very positive. I would recommend them to anybody. The claims went in, they were taken care of in a timely matter, and everything went great.
4 years ago
Verified Customer
Review Source
Zechariah Van Harris Sioux Falls, South Dakota
4 years ago
Verified Customer
Review Source
David Borosak Las Vegas, NV
4 years ago
Verified Customer
Review Source
Arnold Ocala, FL
We've only been with them for a couple months but all of our contract with them has been very positive. They're very professional and they're very responsive. Responsiveness is something that's very important to me. I look for that characteristic or that quality.
The only time we've had to use it was for a problem with our garage door opener and they had a guy out here. Originally, they told us it might be a day or a day and a half before they could get someone out here, but they have someone out here the same day. And again, they were very professional, very knowledgeable, and diagnosed the problem fixed it in 20 minutes.
4 years ago
Verified Customer
Review Source
Cathy Arlington, TX
I had American Shield, but you guys were offering a better deal at the time - 3 or 5 years ago - for really good price so that's why we switched.
We had to have a new AC and furnace in 2020 and course things were delayed because of the Covid. The people that came out and put in I think the heater first...that or the AC. And then they had to wait for the heating coil. When they came to install it, they were all very courteous and professional and got the job done. Everything was working just fine. We had them out again maybe two months ago. It's a good company, I would recommend them to anybody. I would recommend to everyone that they have a protection plan on the things in their house. They come in, they do the job- fixed it and then it's working good - and they're on their way. I've had to have them send people back to fix things
4 years ago
Verified Customer
Review Source
Tanya Frankfort, IL
They were very professional. My sink irrigation system which is a garbage disposal went out. And I just called them on particular day to inquire whether or not that was something that was covered under the warranty and they say yes. Three days later I received a call from the provider that was gonna provide the service that came out the next day and it and easy it was no drama, no stress and it was pretty quick and they and the repair people were very professional. I'm a senior, I live alone and it was very important to have someone to come out that I feel comfortable with and safe and that was a rapid response to what my needs were.
4 years ago
Verified Customer
Review Source
EVELYN WINSLOW Philadelphia, PA
I have contacted Choice Home Warranty twice within the past 3 months; the first issue concerned my Hot Water Heater but was resolved within 24 hours and I contacted Choice notified them I no longer needed their services. The second call concerned my home's gas boiler heater only heating half of the house. Once again, I contacted Choice and was given an appointment immediately, the service technician arrived before the scheduled time and was the epitome of professionalism. He listened to what I had to tell him, He was shown the heater's location and he went to work. within the hour he was in my home I could feel the difference. The back of the house was just as warm as the front of the house. He then to each level of my home and confirmed in each room the heater was working properly!h
4 years ago
Verified Customer
Review Source
Vince Wiggins USA
4 years ago
Verified Customer
Review Source
Norman
I found the service to be accommodating overall, though I did have a frustrating experience when my air conditioner broke over a holiday and no one could come. However, they did respond quickly when my sink went out, sending someone within 48 hours. Overall, mixed experiences but decent service.
4 years ago Edited January 10, 2024
Verified Customer
Review Source
Michael & Debra Huddleston, VA
They were very prompt we had the problem and they had contacted someonet o come out and he came out within two days and everything just went very well. We have the the maximum policy and they handle things very well, I'm pleased with them. I think the cost is is reasonable and will continue. We signed up for five years with them and I'm just I'm just very happy with them so far and I would recommend other people. They were very timely and how they handled so I was appreciative of them. They are very good concerning what we we needed done. They've always been very easy to get a hold of and helpful.
4 years ago
Verified Customer
Review Source
Tanya Henderson, NV
When I needed help with concerns or whatever they answered all those questions, were very friendly and even gave me better rate than what was quoted on the website. They can work get done and the y are eputable, very nice how they come out and they keep you up to date on whatever you need. Our dryer stopped working, it was making a loud tumbling sound and I went on the website to submit a claim, got an appointment within twenty four hours and the people came out like within seventy two hours to diagnose the problem. It was very easy process. I'm very pleased with the service. It's really well worth it. I would recommend this little friend or family member for sure.
4 years ago
Verified Customer
Review Source
Dolores Cincinnati, OH
I would recommend them, they have been true to their word true to their promises. Everything was done quickly and proficiently. The people were very professional. My garage door wouldn't go up and down consistently, it would sometimes stop in midstream and I have to push it again and I called and quickly someone came out and they fixed it and told me that if it wasn't working again properly within the next thirty days that they would come out again. I did have to call him, in fact I just called yesterday and I haven't heard back from them as of yet which I'm a little concerned about. I haven't had many claims at all but whatever I had they took care of very promptly and efficiently and I was very satisfied with the results.
4 years ago
Verified Customer
Review Source
Carolyn Wilmington, DE
I really haven't have had a great experience overall. I was a little disappointed last year when my deductible was forty five dollars for a call and then all of a sudden it was changed to seventy five dollars and I didn't know. But when I called they changed it back so that was a great experience, but then this year went up again so I just felt like that was a really big jump. In general I have had nothing but great service. I would recommend them if someone is looking for a great warranty. I had a problem with my washing machine, I had a problem with my garage door opener, a problem with the toilet and all of those things were fixed. There was one thing that wasn't covered but overall they've been great over the last few years that I've had them.
4 years ago
Verified Customer
Review Source
Cheri & Roberto Garland, TX
They chose people to come that knew exactly what to do, exactly when to do it and I didn't have to wait around a whole long time or anything so I you know I appreciate Choice in this matter. We had a clogged sink that also backed into our kitchen sink and when I called about it the guy was prompt coming in and he fixed the kitchen sink right away and it very pleasant. I didn't have to lose any work time for it or anything. Their customer support is great. I have had to make a few claims and I have not had any problems. The people they sent out are professionals and get into us right away. I've had only good experiences with it.
4 years ago
Verified Customer
Review Source
sherri byers Kansas City, MO
I have had good customer service with Choice Home Warranty when I submit a claim it is normally worked within two business days of then sending someone out to correct the problem. When I first started with Choice Home nty my monthly payment was lower and the amount I had to pay the technician was lower and it has since then gone up. To me it's a little pricey but I'm trying to continue with Choice Home Warranty the last Issue was taken care of with no problems. Other things Iv had issues with I had to come out of pocket for which caused me a lot of money and I'm still paying for. But overall, I'm satisfied with Choice Home Warranty services.
4 years ago Edited January 10, 2024
Verified Customer
Review Source
Demetrius Hoschton, GA
Great policy compared to what I was being serviced with before. I just like to with the fact that they have solid companies that they collaborate with because the customer service with those companies are like just as good as any other service if I was to pick him out myself. My garage door broke and they came out within twenty four I think it was twenty four to forty eight hours, and the company came let me know some additional options that I could take in regards to upgrade and I was able to do that and my garage is actually better than it was even if it was to just do it with the way back the way it was before. The cost of the the monthly policy and then the actual deposit you can't beat that price for both of those things and the coverage that I'm given. So I mean it's been really good, I've had to fix a lot of things in my house. Whenever I have a situation or issue is usually resolved within twenty four hours or at least initiated like start there the process within twenty four hours.
4 years ago
Verified Customer
Review Source
Lynn Woodville, TX
I would recommend them to anyone that was looking for a home warranty policy. They do have the have quick response. They get back almost within twenty four hours with a response and a scheduled technician to come out to your home. So far I've had really good service things from the technicians that they sent. And I only have one claim that we are going around about terms of they're honoring the warranty but that's it. I haven't even finished claim specialist yet about it so I don't know how it's going to now but everything else they've been really good about, about either repairing or helping to replace with a portion of the cost. Quick response and the customer service people are very friendly and respectful and even if you're frustrated with something is broken down and and they do follow through on their on their commitments for your warranty. I have used it several times since I've had it and they have sent out qualified technicians to look at the item and make a recommendation for repair replacement you know and In all cases except for one I've had quick response. Either offering money to help replace the item ,I had one conductor heaters go out after I moved in and they offered me a a settlement amount to purchase a new one and it didn't cost cost cover a hundred percent covered about three quarters of it and so there's I'm still waiting for the check it does take a while I guess sixty days for you to get the money back but you know check back in sixty days. It came through the way it's supposed to but so far I've had good response from there. From their people and their online. Claim filing system to work pretty good I think I had one that had trouble going through the other said let it more than once but when that happens they help you. So it's useful
4 years ago
Verified Customer
Review Source
Robin / Stacey Cincinnati, OH
I've had great experiences and so far they've had to come out to our repair my garage door and I had to call him back and they were nice they were courteous they were able to get me with someone right away it didn't take a days or weeks. I called on a whim see and I had someone out to repair it. Unfortunately it's still not working, so I called again yesterday and I have someone coming out this Friday again to repair it and look at it so I'm kind of happy with the rapid service that that that I'm getting. With American shield, there were times when I had to wait more than a week to get someone to come out.
4 years ago
Verified Customer
Review Source
Bill Summerfield, FL
They're efficient, effective and professional, timely. They're here when they say they'll be here and all of those things are important. Most recently we used our warranty for our washer it required four different parts, three of which have come in. The tech was out here he did the job with the three parts that he had and went a step further by enabling my washer to work with close monitoring until the final part got in and with the transportation delivery problems that we're experiencing now nationwide. We've had to reschedule that visit now twice because the part is not in but we understand. But at some point in time it will come in and when when it does I will notify Choice Warranty to get to check back out here for an appointment so couldn't be happier with the status right now, he certainly has done all he could do. It provided the services and covered the appliances that we were looking for.
4 years ago
Verified Customer
Review Source
Binu Nanuet, NY
I used my warranty for my garage door opener, the opener failed and I made a call and within 3 days they scheduled, but I had to postpon it because of personal reasons, but the work was done within a weeks time and it's all perfect. It was very easy and very hassle free and the person they assigned to me worked with my schedule very easily so there was no problem scheduling. So far I'm a new customer but whenever I call for anything they were very positive and they were very nice and explained everything very well. The technician that came out was very professional, he came on the time that he said and he fixed it. It went pretty easy and a nice service.
4 years ago
Verified Customer
Review Source
Deborah Reston, VA
Very positive. Refrigerator ice maker broke and they came out and diagnosed the problem, it was just two step process because I thought it was one part and it was another part involved, so they had to come back and assess that one, once they fixed the one part the first part guy didn't fix the problem so they came back and did a second assessment. It was a different area of the ice maker it was two circuit boards involved so the second one that was causing the problem so once they replaced that the ice maker worked perfectly. They've always been prompt to respond and it always worked out in the two times I had to used. In fact I am in the middle of a claim right now and I'm waiting to for parts to come in but the assessment was done in a matter of days. They were able to identify the problems, of course I had to wait for parts but eventually the item was fixed.
4 years ago
Verified Customer
Review Source
Brandt & Gwyndolan Kannapolis, NC
We are very appreciative of the timely responsiveness and the overall care that's provided by the person that we worked directly with, the Choice representative. The young lady that we worked with is extremely responsive, she gets things done she's extremely knowledgeable and she listened which is the most critical element. They get the job done, they're not one of these companies that is only interested in the company, the level of customer service is excellent. We had a problem with the dishwasher, I called and she sent someone out the same day and they were able to identify the problem. The recommendation was to replace the dishwasher and it's totality and she made that happen very quickly.
4 years ago
Verified Customer
Review Source
Bud Las Vegas, NV
When I bought my current property I had American First who raised the rate considerably so after seeing a commercial for Choice I gave them a call and the rate was good. The service people that come out do a good job. There is also room for improvement but I think the customer service is superb. When I need something, I call and I get a callback from someone who is going to come and service the appliance. One time it was for the dishwasher another for the garbage disposal and another time the fridge. I haven’t had any bad experiences with them. I like that they sell thirteen months of service for a twelve month price and the premiums are much lower than anywhere else. I would recommend them.
4 years ago
Verified Customer
Review Source
Doris Greensboro, NC
I had to use it recently in my dishwasher, water was all underneath my sink I don't know what happened to the dishwasher garbage disposal and they came out right away and they said they have to replace it They replaced it I had to pay the service fee and it's working fine. For the most part I've been totally satisfied with customer support. I just only had one problem with the young man about nine months ago when I called I had a problem with them. Other than than that everybody else has been very professional and helpful. I have been very satisfied and pleased with the work that they have done and I hadn't had any more problems with the issues that they had to come out for. The people was very professional.
4 years ago
Verified Customer
Review Source
Earl Loves Park, IL
I'm very satisfied because they take care of stuff that needs to be done. Our air conditioning wouldn't come on and I called and I got a fast response and the second day it was fixed and I appreciate service like that. I got a fast response when I called about the problem the next day they sent me an email tell me when my appointment was which was the problem and they and the technicians that came out where fantastic. It was a simple problem of a loose wire in the thermostat so, it wasn't a major repair or anything but they were excellent, they were they were very helpful and explained stuff and they were very courteous.
4 years ago
Verified Customer
Review Source
Joseph Green Cove Springs, FL
They answer my calls and once they got a technician out very quickly to find the problem the technician did ask for an additional service and it was denied and I'm not sure why. It was an air conditioning issue and he wanted to do a leak test and that service was denied. They wouldn't approve it I guess because I'm a new customer, I'm not sure why they couldn't tell me either, but you said you need a leak test but it wasn't done because it wasn't approved. I'm happy so far like I said I just don't know why they didn't approved the leak test, but the service was provided quickly the technician came out quick and fixed directly too.
4 years ago
Verified Customer
Review Source
Anonymous Richmond, VA
I have used the warranty for my washing machine and dryer. My washing machine was replaced. The only thing I did not like was I didn't get enough funds to replace the washing machine due to the price increase my machine. The technician that came out did have to come back out on the second time due to it wearing out again so but I was pleased with both the technician and resolution from those two reports. Also I had a still a ceiling fan, a two ceiling fan replaced that technician was great as well because the the the ceiling fans were just gone. The technicians were very nice, respectful and good at resolving the issues.
4 years ago
Verified Customer
Review Source
Jillian
There is something dripping in the basement from one of our pipes and the unfinished section number basement and I submitted a claim on the app and a local professional showed up and they resealed everything and I haven't had any issues. I haven't had any complaints, the local professionals that they assign to my or that it's been assigned to my claims have come out really quickly and addressed my issues and provide me with phone numbers in case there are any issues. I haven't really had too much contact with the customer service because everything was super seamless and easy with the apps. They have a security system partnership with guardian and I forgot to add another camera and the day of the installation when I called in the customer service quickly contacted guardian and made sure that they had complete the installation of the external camera and I didn't really have to jump through any hoops. It was very seamless on and they were super helpful.
4 years ago
Verified Customer
Review Source
Jacqueline Akron, OH
It covers a lot of the Indoor appliances and it's really helpful because sometimes things break down and you might not have the money and and for the most part I've been able to get my claims covered. There's only been one or two that they didn't cover. Every time I call and whoever takes my claims have been very professional and very considerate. I've been pleased so far with the service. I've been with Choice for three or four years so, so far so good. Just recently I had to use my warranty for a garbage disposal problem and I was able to get a new one and the service person came out he was very professional, he was prompt, and they got the job done quite fast so I was pleased. It does save me some money so I've been pleased.
4 years ago
Verified Customer
Review Source
Linda Jacksonville, AR
It's not perfect but is very good and could use a little bit improvement. Pretty much for my experience it has been pretty good and they resolve my issues. I have used my warranty probably two or three different times. Once was with a problem with my toilet and the first technician couldn't fix it. It took him too long to get the part but I called choice home warranty and let them know and they scheduled another technician. The second time was I had a problem with my garbage disposal and they sent someone out and that was fixed. With the exception of one or two technicians everything has been pretty good. I've had some scheduling problems with the technicians, but other than that lately it seems to be on track and on board and whenever I put in a claim within a few days they contact me. So far I think it's gonna work out fine for me. The rate was good the service fee is not bad and so far I am pleased with the service.
4 years ago
Verified Customer
Review Source
Marsha Elko, GA
Whenever I call, I get immediate service. If they cannot provide the service that they use, they will let me use someone that I know and then they will take care of that bill. When you call, they assess your situation and provide the service needed in a very timely manner with professional people that come to your home that are very professional, very considerate and get the job done. Just two weeks ago, my refrigerator door and my freezer tray were messed up, so I had to replace the tray and the door handle and they also fixed my ice machine as well, it was fixed in a timely manner and I was very pleased with the outcome. I would tell anyone that does not have this to purchase it because it is a very good service for what you pay for. It saves you hundreds and hundreds of dollars in the long run. I'm extremely pleased with Choice Home Warranty and I would recommend it to anyone.
5 years ago
Verified Customer
Review Source
James Venice, FL
We've used our warranty twice so far. One was a light not working in the freezer or the refrigerator. We were contacted promptly, he came out had to order a part, came back within a week, and got it fixed very promptly. The second was the dishwasher that was not functioning properly. They came out, did some cleaning work on it, and fixed the problem the first time. Their customer service was very prompt, they immediately responded to my concerns, and their people that they have selected contacted me immediately and were timely in their response. So far I've been pleased with them. I've used other home warranty people before and I actually was very pleased with them. The price that Choice came in with was significantly cheaper than who I used previously and so far I've been pleased with their work.
5 years ago
