Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Ashley

I liked that most times the appointment Was made that day the claim was made. I am mad about having a job done that was okayed, but they wanted the work to be done by this very unprofessional plumber. I was not confident in him so I had a plumber I knew do the job. We took pictures, had the paperwork of the water heater I purchased and they would not reimburse me for what they said they would do for the plumber they sent out. $450 is a lot of money to me.

4 months ago

check_circle

Verified Customer

star star star star star_border

Virginia

There was the wait time with service repair person when ordering parts they do not communicating with Choice Warranty with updates and follow-up with me. I had to contact service person for updates, which should not be my job. When speaking with customer service they did not fully listen to your issues and they just changed the service provider.

4 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Donald

I filed a recent claim. When I pick the item I wanted to file a claim on. It asked what the problem was with the item. I picked from the dropbox the light of the refrigerator. Come to find out I paid a service fee for the guy to come check out the light in the refrigerator. and Choice denied the claim because it wasn’t a mechanical fix. But their excuse for denying the claim was stating that it didn’t show to be damage from wear and tear. They shouldn’t have had it in the drop menu of the appliance I had picked. Because then I wouldn’t of wasted my service fee and file a claim. they wanna argue when you talk to the case manager that is not in the policy to repair items that are not mechanical.

4 months ago

check_circle

Verified Customer

star star star star_border star_border

Alfonso

This is actually a review for the service company you sent to my home for my washing machine. 3 weeks of visits: 1 week wait to assess a week to get the motor another week waiting for the rotor that he broke after trying to change the motor Today, all installed, he leaves, but it still doesn't work They can't come back til next Tuesday another week for him to install everything, run as test, I guess, and say it was done. 10 minutes for my wife to discover its still not working and now waiting til Tuesday just for him to come back and tell us something else

4 months ago

check_circle

Verified Customer

star star star star star

Michael Hencel

Job #1…..refrigerator… Tech was very thorough he knew his job. Job #2…..laundry dryer… Again Tech was very thorough and knew his job. Two different Techs, they both did well.

5 months ago

check_circle

Verified Customer

star star star star star_border

Debbie

The appliance company, Runyon was nice however, it was not noted that I had to call them first before they would come out. They sent a very nice tech, Stefan who figured the problem and said they would have to order the part. This took 2 weeks to get. My dishwasher is fixed and Stefan gave me some great tips.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Lisa

Overall this company does good. I think the most irritating thing about any home warranty is the money allowed for any replacement is manufacturer price which no one can go and buy a replacement for that price. I feel that the amount given should at least be the full amount of lowest priced appliance in that category. Example: stove… amount given $332. Lowest price basic oven found was around 500.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Rachel

I was charged $165.00 for the repair of my refrigerator. I was aware of the $100 service charge, but I was not told about the additional $65.00 charge. With my last home warranty company the price quoted to me was all I paid. The service itself however was EXCELLENT! The repair person was neat, friendly, and courteous. He even called to see if he could come earlier when he realized he was ahead of schedule, which worked fine for us. We would definitely use him again the next time we need a repair.

5 months ago

check_circle

Verified Customer

star star star star star

Bruce

I’ve had 2 claims in the 1 year I’ve had the policy. Both were appointed within 24 hours. Both were completed at their visits. They were knowledgeable, professional, and efficient.

5 months ago

check_circle

Verified Customer

star star star star star_border

Manuel & Connie Ziggy

The technicians visit delayed by a day due to staff shortage. However, he was polite & informative. Due to the fact that my stove was 19yrs old I believe Choice didn't want to deal with the issue & offered me a $333.00 gift card at Lowe's. I requested a check instead, which was approved, I am still waiting for my check.

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Susan

When I bought these policies (4 policies for 3 years), I was told that you had many repair people in our area. Everytime, it is either a long wait for you want me to find someone. I bought these policies because we don't want to find people and get whatever need to be fixed done as fast as possible. I have been told by service people that they don't like working with you and I can't wait to get an authorization because the repair people don't want to wait. If your company wasn't so hard to approve, it would be different. We have had Old Republic for years and they are great. They will approve and get people out fast and will replace if needed...not just give a gift card for less than the product is worth.

5 months ago

check_circle

Verified Customer

star star star star star

Jeannie Perrin

Everytime I have had a claim I have had an appt with a contractor within a weeks time. My appliances have been repaired in a timely manner and I have had good experiences everything.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Charisse Ladson

When contacting Choice Home Warranty for needed repairs it took a little longer to find a service provider, I am guessing it was depending upon what appliance needed to be repaired. Otherwise, the process was fast. I had 2 situations where a Service Tech came out and was able to complete the replacement of parts or tell me what the issue was in minutes. I disagree with the fact of the monthly service plan amount increasing every year; especially after begin with Choice Home Warranty for over 3 years. There should be some type of incentive for long time customers.

5 months ago

check_circle

Verified Customer

star star star star star

Marty

This service is amazing! The on-line form made it easy to schedule a repair appointment. The service technician was an expert! He had the parts needed on his truck, he was prompt, and very friendly.

5 months ago

check_circle

Verified Customer

star star star star star_border

Charles M Wadro

I think your voice recognition system is incredible. It feels like you are actually speaking with someone! The process is good. Sometimes it is hard to reach the repair person, but so far, all have been good. I am pleased.

5 months ago

check_circle

Verified Customer

star star star star star

Eleanor Howard

I recommended Choice Warranty to Gina Londoff and she purchased her home warranty. I have recommended you to others I know. I am overall pleased with the service I have received from your company...

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Barbara Jones

The first repairman who did the Refrigerator was outstanding…prompt, efficient, polite, clean The guy who came to repair the Dryer ….. said an electrician needed to check it out. So he did not repair it. When I tried to call the electrician and reschedule, his phone mail was full. So I had to call CHW who cancelled the appointment. Recall I am without a Dryer and days are passing. I, myself, finally called in an electrician/dryer repairman who replaced dryer and 220Line parts . The dryer now works fine. No Thsnks to CHW

5 months ago

check_circle

Verified Customer

star star star star star

RICHARD STAUFFER

Been very happy with. Their coverage is very good and their communication is very strong. We have used the warranty a few times and they have always been very responsive and the vendors they work with are superb!!

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Joyce Tate

I’was satisfied with the services of the-A/C vendor, but the man who was sent out to repair the stove did more damage than the actual repair! Now, I’m trying to figure out how do I get my stove back up and running again without having to pay another fee! I am afraid they are going to send this man back to my house! He clearly doesn’t know how to repair an LG Double Oven! I’m so disappointed!

5 months ago

check_circle

Verified Customer

star star star star star_border

Lance

I have 2 properties covered by choice and this month I noticed a approximately $20 increase in my monthly premium and I was not notified that it was going to happen nor was I given an explanation of why the increase occurred. That's bad business. As far as the overall service, its been adequate.

5 months ago

check_circle

Verified Customer

star star star star star

Claudio

I’ve had Choice Home Warranty for a few years, and so far the experience has been positive. When things have broken down, they’ve covered everything that was on my policy. Will renew again.

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Christine

when I buy Choice Home warranty, they said it is fast appointment especially in Texas for air conditioning; however, the tech appointment keep delaying to the point that tenants put complaints to Fort Worth city. City has send inspectors to the house and issue an immediate issue fixes. Choice seems to find that an opportunity to delay all process such that the owner has to fix the problem prior to their approval from Choice. And Choice then use it as a reason not to reimburse to their clients. I find it as a scam. all of their agents, techs, and case managers are working super slowly to the point that you give up on the claim and find your own technician to fix your problems. In addition, the HVAC technicians they sent out maybe not having a lot of knowledge, techs are guessing the issues and temporary fix, then appointment again to try different way. Does everyone have time to keep sitting there waiting for them to keep trying and suffering with high heat, and we all have job to do! I am not sure if this is a delay tactic to save company money when it gets called for fixing the issue especially on HVAC system. I have business and buying long term plans with Choice, but now I feel that this may not be a good choice after all after dealing with them in many cases. I am not happy at all!!!! For small fixes, they do. but for big fixes, which we signed up for after all, they find the way to reject the claims

5 months ago

check_circle

Verified Customer

star star star_border star_border star_border

Julianna

I think the warranty it’s self is very nice to have and gave me peace of mind knowing i had a service to call if i had any issues, however the sales people calling to get you to renew your warranty are ridiculous. I fully understand wanted to get a sale and commission and whatever incentives they are getting from their company. But calling multiple times a day everyday for MONTHS before a policy expires is ridiculous. My finance and i would get multiple calls a day from different people all trying to get us to buy a different policy with different payment plans. They also email and text and send mail even after i told multiple sales people that we are not interested. we can’t afford to continue their services they kept calling. then i got an email saying they tried to charge a card on file for a month to month plan that we DID NOT sign up for. when i called to ask them why they are charging me i got an automated system saying they would call back..they finally call back and they person im talking to cant help me and says they will transfer me and she just sent me right back to their automated message.

5 months ago

check_circle

Verified Customer

star star star star star_border

George L Rich Jr

Some of your warranty company agents are not as good as they think they are. A recent warranty agent came to my home and changed a part that did not solve my furnace problem. I had to get another company to come and fix the problem.

5 months ago

check_circle

Verified Customer

star star star star star_border

E . Z. Folsom, CA

I had mixed experiences with Choice Home Warranty. While their service was helpful and responsive for my refrigerator issue, I faced frustration with my microwave repair. I was charged for a service that wasn't covered under warranty, and it took time to resolve. Overall, I've had some good support, but the warranty details could be clearer.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Cynthia

I had a frustrating experience with customer service. I was repeatedly hung up on while trying to resolve a claim. When my washing machine broke, it took two months to receive a check after they couldn't repair it. I also had issues with my warranty; they took a while to respond, but eventually, they did fix the problem. Overall, the service was slow and disappointing.

5 months ago

check_circle

Verified Customer

star star star star star_border

Deborah Abdelgainy Rancho Cucamonga, CA

I had a great experience with the plumbing service. Their customer service was friendly and helpful. I had a backup kitchen sink issue that I couldn't fix myself, but the plumber arrived promptly and worked diligently to resolve it. Since then, everything has been functioning perfectly!

5 months ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I had a mixed experience with customer support. The tech was generally responsive and scheduled appointments reasonably well, but one took longer than expected. During a recent AC issue, the tech diagnosed the problem accurately, but I had to handle some maintenance myself, which wasn't covered under warranty. Overall, it was a decent experience.

5 months ago

check_circle

Verified Customer

star star star star star_border

Anant

I had a good experience overall with Choice Warranty. My last service was excellent, but I did face some delays with the repair technician during a previous visit, which was frustrating. My HVAC system had issues, and the air conditioning needed repairs, prompting my call for assistance. Overall, I'm satisfied with the service.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Lynne

I've had mixed experiences with the product. Initially, it seems promising, but I'm uncertain about its long-term durability. Adjusting it requires some effort, but it appears to hold up well. However, my first claim regarding my air conditioner fan was denied for coverage, which was frustrating since nothing unusual happened. Overall, it looks good, but the support could improve.

5 months ago

check_circle

Verified Customer

star star star star star

Yilin

I had a plumbing issue this summer and tried to use my AC, but unfortunately, it didn't work. I was hoping for better results. Overall, my experience has been frustrating, and I need assistance to resolve these problems.

5 months ago

check_circle

Verified Customer

star star star star star_border

Yande

I've had a frustrating experience with customer service. While the technicians do a good job when they finally arrive, the wait times are excessively long, often taking much longer than promised. I recently had a claim that took weeks to resolve, and I'm still waiting for a gift card to replace my dryer. Overall, the service needs improvement.

5 months ago

check_circle

Verified Customer

star star star star star_border

Donald

I had a frustrating experience with Choice Home Warranty. After reporting a blockage, I was told to submit multiple claims, leading to confusion and double payment, which was ultimately denied. Additionally, reaching customer service was difficult and slow. While everything else seems fine, these issues have left me dissatisfied.

5 months ago

check_circle

Verified Customer

star star star star star_border

Clint

I've had some mixed experiences with customer service. One issue with my refrigerator took over three weeks to resolve, and I'm still waiting on a part. On another occasion, I had a quick approval for a service, but I'm still waiting on a gift card. Overall, while some resolutions took time and effort, they eventually worked out satisfactorily.

5 months ago

check_circle

Verified Customer

star star star star star_border

Anthony

I had a positive experience making a claim; it was convenient to call and receive a callback without waiting. My appointment was scheduled smoothly, and the issue was resolved. However, I'm still waiting for a part for my refrigerator repair, which has taken some time, but I'm glad I'm covered for it.

5 months ago

check_circle

Verified Customer

star star star star star_border

Dennis

I had mixed experiences with the service. While I faced delays with my air conditioning repair, which took longer than expected, I was pleased that the warranty company covered the costs and the technician arrived promptly to fix the issue. However, the overseas call center made communication a bit challenging.

5 months ago

check_circle

Verified Customer

star star star star star_border

Carol

I had no experience with customer support, so I can't comment on that. However, when I requested a service online, they sent someone quickly who did a great job. Unfortunately, I've had ongoing issues with my refrigerator, and while the technician fixed it last time, the problem keeps coming back.

5 months ago

check_circle

Verified Customer

star star star star star_border

Anonymous

I found the support satisfactory, though it could be improved. The convenience of the warranty was helpful when my AC broke down during a heatwave. Unfortunately, I had to wait a few days for a technician, which was uncomfortable. Overall, I appreciate the service but wish they could respond faster in urgent situations.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Cherie Nelson Atlanta, GA

I had a mixed experience with customer support. For minor issues like dryer and electrical repairs, they were quick and efficient. However, when my air conditioning broke, the process was frustrating and took far too long. I felt like I had to fight for a satisfactory resolution, especially during the summer heat. Overall, they need to improve handling major repairs.

5 months ago

check_circle

Verified Customer

star star star star star_border

John

I had a positive experience with the loan closure; it was handled quickly and efficiently. However, I did have a moment of confusion during the call when the representative seemed to forget the question. Overall, the service was satisfactory, and my cooker was fixed promptly.

5 months ago

check_circle

Verified Customer

star star star star star_border

Angie

I had a quick response when I needed support, which was great. However, when my AC broke down during a heatwave, it took a few days to get a technician out. I appreciate the service, but the delay in finding help was frustrating, especially in such hot weather. Overall, my experience was mixed.

5 months ago

check_circle

Verified Customer

star star star star star_border

Modupe

I had a frustrating experience with the service. They were willing to talk but ultimately unhelpful. I had plumbing issues that they didn't address properly, and after multiple discussions, I felt dismissed. It was incredibly disappointing and left me feeling like my concerns were not taken seriously.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Latasha Houston, TX

I had a frustrating experience with customer support. Despite multiple attempts to reach them via phone and email, I received no callbacks. My initial service took longer than expected, and my recent issue with an air conditioning leak was mishandled. They wanted me to pay a fee despite my contract stating otherwise, and I couldn't get anyone to discuss my concerns. Overall, the lack of communication led me to cancel my service.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Gloria

I had a good experience with the plumbing service; they were punctual and completed the job efficiently. However, I'm currently facing issues with my air conditioner, which is quite old. While the warranty covers parts, the service provider seems reluctant to assist with the installation. Overall, the initial service was great, but I'm frustrated with the warranty situation.

5 months ago

check_circle

Verified Customer

star star star star star_border

Patricia

The price is good but some of the service I received was not.

1 week ago

star star star star star

Bella H

I recently signed up for this service and had a great experience with the customer service rep — very professional, helpful, and patient. They helped me choose the right payment plan that fit my needs. I haven’t had to use the service yet, but the sign-up process was smooth and the rate is very reasonable. Hopefully, we won’t need it anytime soon, but I’m feeling confident and hopeful that the service will deliver when the time comes!

3 months ago

check_circle

Verified Customer

star star star star star_border

Clifton

Dislike the fact that it was times I couldn't get in touch with Choice to find out my claim status. It is misleading to advertise 100% availability and the phones shut down at 5pm! Be transparent up front about your availability. Online is availability but not for everyone. If you are going to offer use of client's technician with reimbursement, give the client time to respond before it is withdrawn. Again your availability is important.

5 months ago

check_circle

Verified Customer

star star star star_border star_border

Bonnie Pettis

I am frustrated with the "outsourcing" of customer service and feel the "language barrier at times created or creates a lot of issues, for me specifically with my claim. I have been waiting since June 27th for a repair. An appointment was made without my knowledge or seeing if I had work the day it was made, I called to rescheduled and asked that they have the company doing the repair call me. 6 times an appointment was scheduled, 3 times the tech never showed and I was told "he didn't want to travel that far for one job" the other 3 times again I asked that I be called when it was to be scheduled so I could either take off work or make sure someone was home, never received calls, never got a return call. tried to leave messages on the companies voice mail it was always full. They finally got another company who did come out and they were very nice, kind, thorough, and at this point 3 weeks waiting on a part. I hope this isn't going to be another company that does the same as the first.

5 months ago

check_circle

Verified Customer

star star star star star_border

Scott

I filed a claim and got denied for a reason I felt was your way out. If it weren't for me having such a a great relationship with my warranty rep I would have been a lot harder. B Lenz went above and beyond for us and I appreciate her. Thanks to here I was able to get a lil something which in my eyes is way better than nothing. Thanks B Lenz for being such an amazing rep.

6 months ago

check_circle

Verified Customer

star star star star star

Shelly

I had Choice Warranty at my old house and never had any problems. Was so impressed with it that I put it on my new house. I’ve recommended it to my sister. She got her Warranty through them and now my son and daughter. In law are considering it for their home as well.

6 months ago

Choice Home Warranty Reviews