Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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James Cotati, California

Very easy process. The tech that came to our home was very polite and professional.

1 month ago

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Linda St Louis, Missouri

Warranty came with house 10 years ago. Last 2 air conditioning services have been excellent

1 month ago

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Maria Phoenix, Arizona

It was the best choice for my needs. Their first response was quick, resolving the problem took longer than we expected

1 month ago

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Cyril Philadelphia, Pennsylvania

Good value, was able to negotiate a multi-year contract covering two properties.

1 month ago

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Dennis Atlanta, Georgia

I’m not impressed with Choice Home Warranty and I use to work at the competitors. They low ball you with reimbursements and it takes a couple of weeks before techs can come to the home

1 month ago

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Nan Mclay Lake Elsinore, California

I dont really remember why but I do remember shopping around so i must have thought it was the best choice.

1 month ago

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Trent New Orleans, Louisiana

Price point. Decent coverage. Can't get their billing straight through. I had 2 active policys and I had to catch it

1 month ago

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Gail Ashburn, Virginia

I only used the service twice. The first one was great and the second one I had problems with the contractor.

1 month ago

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Steve Pickering Portland, Oregon

The response time was very quick, and the company fixed my problem very quickly.

1 month ago

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Cornelio Las Vegas, Nevada

Customer service is reliable, everything is call they answer and always get back to me

1 month ago

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Cheryl New Berlin, Wisconsin

I'd had American Home Shield back in Kansas and was not really satisfied. So, I decided to try someone else.

1 month ago

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Kimberly Dallas, Texas

I have had 2 claims that were denied and in each case they were rude and unreceptive to my challenges. I am not pleased with this company and am shopping for a different one.

1 month ago

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Vannie Orlando, Florida

Technician came out on 7/3/26 and to date 7/23/26 my appliance has not been fixed… I am still waiting to hear from him!!!!

1 month ago

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James Slidell, Louisiana

Very disappointed. Considering dropping service. Contractor wanted to replace complete HVAC system when only plenum and coil were suspect. I'm not sure what I'm paying fee for.

1 month ago

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Mike Willard, New Mexico

It takes to long for them to find qualified technicians, Technicians have to wait a long time to get approval for them to approve a repair.

1 month ago

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Beverly North Las Vegas, Nevada

I have not had any issues getting help and services. The new payment policy was confusing at first.

1 month ago

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Kelly Augusta, Georgia

I would not recommend this warranty company to anyone. They do their best to NOT PAY claims and they make you jump through hoops to get anything done. I am very unhappy with the service I have received.

1 month ago

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Allen Greenwood Village, Colorado

Calls are always responded to promptly and the technicians have been very professional.

1 month ago

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Rev.Jerry Chicago, Illinois

Best reputations and prices! Enjoyed using them to fix our ice machine in refrigerator.

1 month ago

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MICHAEL Raleigh, North Carolina

Quality technicians, great service. That’s what you want in a warranty company.

1 month ago

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Don Tempe, Arizona

Referred by my realtor. I had 1 claim. Garage door broke. It took 4 days for service. The service was excellent. The time to get the repair was unacceptable

1 month ago

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Marvin Southfield, Michigan

Everything went smooth with no problems. This was the first time we needed anything.

1 month ago

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Quinton Mount Pleasant, South Carolina

Terrible repair vendors, no accountability, absolute hassle on each and every claim!

1 month ago

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Darwin South Jordan, Utah

I did my homework and found out that choice homework was the best Home warranty!

1 month ago

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Nancy Budd, Illinois

1 month ago

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Robert Jacksonville, Florida

Choice home warranty is not a good company to use, I had to fight and argue with them for over 2 weeks to get our air conditioning fixed..I finally had to work out a deal with the hvac technician

1 month ago

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Cindy Wright Atlanta, Georgia

I've used Choice Home Warranty off & on for over 10 years & have never been let down.

1 month ago

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Sandy Lubbock, Texas

Tried to save money by getting the cheapest home warranty. They don't pay very well. They always have a reason not to pay. Also that price has gone up a couple times. I will be changing.

1 month ago

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Barbara Milazzo Clermont, Florida

The gentleman that fixed our toilets was very knowledgeable and a fast worker. Thank you

1 month ago

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BILLY Athens, Texas

He was quick and clean He got in the house and he got out of the house nice young man

1 month ago

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Maria M. Hammond, Louisiana

The ElectroluxRepair fellow was wonderful. Fast, effective, efficient and professional.

1 month ago

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Jo Katsuki Phoenix, Arizona

They were responsive and provided a quality HVAC company to resolve the issue. Thank You

1 month ago

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Eunjung Lee Miami, Florida

On time and good responding and accurate diagnose and excellent fixing No problem

1 month ago

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Ernest Jones Waldorf, Maryland

Service has been excellent so far‼️ Every home should have a warranty after 5 years old‼️

1 month ago

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Sam Drew Anderson, South Carolina

What in the world is the problem? The election will not answer my calls. He will not come to my house at the promised time.

1 month ago

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Jari

The price is amazing for all that it covers and the claim process couldn’t be any easier. I would HIGHLY recommend Choice Home Warranty for anyone who has any type of appliances/hot water heaters/gas fireplaces/HVAC/sump pump or almost anything else you can think of and are responsible for its repair. A flat fee for a service call with a repair or replace policy. If you file a claim, they send out a tech to repair or replace the product, but if it requires multiple visits, it is all covered under the flat fee you had already paid. I bought another house and the first thing I did was get a policy for the new house, but I did much of anything else. I wouldn’t own or rent without coverage from Choice Home Warranty!!!

1 year ago

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Verified Customer

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SBATTLES

Choice Home Warranty has been a very pleasant experience. Im surprised at how efficient, polite, precise and actually I've gotta say "excellent" they are. Every step was handled with ease. Initial call, next step; contacted within 24 hrs by repair company, appt. made. They showed up on time, called first . Inspected washer, ordered part. 3 days later, called, made appt to install part. Did it. Washer works! Exactly how it should be. I've had 3 different HW companies since buying this home. First Amer. expensive, cost kept going up, didn't even have a claim. 2nd Select, horrible. 3rd Sears, really bad. Choice will be my HW company forever. They make me believe that a company can still be excellent at what they do! No BS.

1 year ago

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Verified Customer

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Tammy

The only thing we’re having difficulty with is getting returned calls when we have an issue! The installation of our new HVAC SYSTEM WAS PERFECT AND CLEAN!! The only problem was we did not get the ac system we were told we were going to get? We asked the installation company to tell CHW WHY, with no avail!! We expected a higher seer rating but that did not happen!! But all in all we are very happy with the new ac!!! They acted fast and we did not have to suffer long at all without ac!! I would definitely recommend CHW BECAUSE OF THE RISING COSTS FOT A NEW AC SYSTEM IS CRAZY AND GETTING WORSE EVERY YEAR ! So we are extremely satisfied with the job that Snowflake ac and Choice Home Warranty did!!!!

1 year ago

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Verified Customer

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David Cox

Submitting a claim through the Choice Home Warranty website has been a breeze—it's quick and user-friendly. I’ve been especially impressed with how fast they review and decide on claims; the turnaround time has been lightning fast. My only dislike is with the local repair services they assigned—none of the issues were resolved on the first visit. That said, every repair was successfully completed on the second trip, and I only had to pay the standard service fee for the inital visit each time, with no extra charges for labor or parts. All in all, it's a fair trade-off for the convenience and coverage.

1 year ago

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Verified Customer

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Norma Mankawich

First of all, Walter passed away. Please take his name off…it is upsetting to get messages for him. I understand you had no way of knowing this. Your service was very good. But,….recently the spring broke in my garage door and my car was in side the garage. It could not have been a worst time.. I'm had doctor appointment I had to,get to.And , my daughter was very ill and I had to go,to her house and take care of her.I called a local person that we used before and he come out that day and fixed it.$375.00.when I called your office, they so they do not reimburse for a situation like that. Very very disappointed. Very very ,,,

1 year ago

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Verified Customer

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Garycarmen

It wasn't real easy to make the claim s. I'm technologically challenged. I can do it now but the first time was not fun. It is easier to go online than connect with an agent. I'm not having much luck with my claims. The first claim was my microwave. A technician came twice but is still not working. It worked for about a day. The servings claim was my lg refrigerator. It needed some parts for the lower drawers. They hit reach other and don't close without force. The Trevor's cane and replaced the parts but it still hits. The boys for the technician was extremely rude and obnoxious and would not listen to me at all. The tech was great! He came back to fix it but had to go back and look at a schematic too determine if a part was missing. He was really professional. At this time my microwave is not heating and the drawers on the fridge are still hitting

1 year ago

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Verified Customer

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Kimberly Katy, Texas

Technician was great and prompt. Washer could not be repaired so I promptly received an email saying I would get an ecard to Lowe’s for 406.00 which was great. However I was then told it could be up to 30 days before I received the ecard and I had already been without a washer for almost two weeks. So I asked for a manager. I was assigned a case manager but couldn’t get an appointment to talk with her for 5 more days so I waited for another Manager that graciously helped me and said I would be receiving a check for the 406.00 instead of an ecard to Lowe’s. I had to front the money for the washer but once I get the check I can put it back

1 year ago Edited August 11, 2026

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Verified Customer

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Ludy Invernizzi

I am so grateful to have purchased this product through Choice Home Warranty. They covered 100% of the damage part and negotiated the other part on my behalf. My A/C until was 20 years old and the handler needed full replacement . The handler’s parts and labor were fully covered. Now the compressor, though that was still operational and did not need to be replaced had to be replaced in order for Choice Home Warranty to cover the handler. I know this may not make sense to many, but it does to me. They negotiated the price of a new compressor and the labor to install as well. All in all, a 5 ton A/C Carrier Unit set us back $3,500. In my opinion, this was a great purchase. Thank you Truist A/C and Choice Home Warranty.

1 year ago

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Verified Customer

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Ronald

I’ve had a great experience with Choice Home Warranty so far. From the moment I signed up, the process has been straightforward and the customer service has been responsive and professional. I recently filed a claim for my HVAC system, and the entire process — from scheduling the technician to getting the issue began — has been handled quickly and efficiently. What I really appreciate is the peace of mind this service provides. Home repairs can be unpredictable and expensive, but with Choice Home Warranty, I know I’m covered. The coverage is comprehensive, the prices are reasonable, and the team genuinely seems to care about helping their customers. Highly recommend to any homeowner looking for dependable protection and solid support when things go wrong!

1 year ago

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Verified Customer

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UT NGUYEN

Overall Good I just have only one issue and would like to bring it up: Recently we did have one issue with the shower faucet leaked ; filed claim have plumbing co came .. I told him the shower catridge issue might need to replace .after technician dudvgssed with co and he worked with CHW then CHW tọc me I ll have to pay $800.00 to replace the main valve..I said No …. And asked to have second opinion but CHW didn’t …i then hire the local hàndy man plumber to purchased the shower catridge and replaced the old one …cost total $175.00!…..I never have any issue in the past til this time….is this the right practice??? Thanks UT Nguyen

1 year ago

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Teri Granados NA

1 year ago

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Loralee

The only thing I've disliked--and it's not happened recently--is that if I've had an appliance problem, they often sent out repair people from Kenmore. Usually, I've had bad luck with repairs from Kenmore, so I've taken to telling CHOICE, don't send Kenmore people anymore. And they haven't. I've never had a major repair issue, like a kitchen range dying or a refrigerator simply biting the dust (so to speak), so I don't know how CHOICE with repairs or replacements with that sort of thing. But I recently renewed my membership for 6 years (Sept. 2030), and a friend has said the warranty will last longer than I will. (That's encouraging! I'm 82).

1 year ago

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Verified Customer

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Liliana Mauro

I had another company for over 20 years . I bought a house in 2004 and was part of a one year contract through the realtor after a year Injustice continued it and paid for it which I carried over on my next two purchases. They kept raising the contract amount every year as much as 20% and the last time was 50%. I had no expensive claims and over this time I paid them over $25,000 . So decided to do some research and came across Choice Home Warranty and after reading reviews I decided to cancel my previous home warranty company and go with Choice Home Warranty. This has been a wonderful experience. I wish I had switched over sooner! I lost so much money! The customer service has been superb. Based in the US and every person I have talked to has been courteous, professional and intelligible. Unlike the previous company who outsources their customer service to foreign countries and employees people who do not have a good command of the English language and do not care about their clients. The service provided by Choice Home Warranty is far superior to any company I’ve dealt with.

1 year ago

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Verified Customer

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Maria Haufsdorfer

This company is excellent and for ral Before when I bought a condo in Stuart I enroll in American Shiel that company lie they will fix nothing and to put an appliance new because they can not fixes is no going to happen the technician you have to paid $125 more than this wonderful insurance and on top of that when American Shield technicians come beside the $125 you have to paid it they want you for fixing to pay more ,the Technician this company send fix the problem and in less than an hours they approve me with a new motor for my air-condition Thanks Choice Home Warranty ! God bless all of you

1 year ago

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Verified Customer

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Patricia Temoneysalmon

I chose Home Warranty because a few if my friends referred me. Initially, I was reluctant but I was not happy with my former service. Well, much to my surprise and delight they were absolutely correct. Whenever there is a concern with my home, I call and the problem is addressed in a professional manner. The technicians have been responsible, respectful and helpful in informing me of what the concern is and usually have the part(s) to correct the situation. I have referred your company and several of them have made the switch and they, too are enjoying your service. Thank you for this survey. I like to balance things out. If my service was not good, I think it’s important to know so you can correct course as needed. If the service is good, I want you to continue and improve going forward. Again, thank you.

1 year ago Edited December 2, 2025

Choice Home Warranty Reviews