Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Samantha Lawton, Oklahoma

I had you come out to my property at 1515 NW Arlingon Ave (Side B) The plumbing company went through the roof for a plumbing issue saying there was no cleanout. Then they were denied by choice to come back and lift up my toilet. But, luckily I'm double covered through American Home Shield!!! The guy just came out and snaked my tub???? He found roots and flushable wipes, told me not to use that and said they would send out a complimentary camera scope!!!!! Meanwhile, this place is an airbnb and choice has cost me over $1,000 in revenue!!! And, it took AHS I day to come? I submitted the order on Thursday, they came on Friday!!

3 months ago

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Bharat Flower Mound, Texas

In terms of AC and microwave, choice has complex rules in approving a repair or providing a coverage amount. Technicians in AC and appliance have expressed their hesitation to do paperwork for choice in these cases.

3 months ago

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Verified Customer

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Elva Amarillo, Texas

I have had Choice Home Warranty for several years. I have had great experience with them and I will be renewing my warranty for as long as I possibly can. I pay for 2 or 3 years at a time.

3 months ago

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Cory Chula Vista, California

I filed 2 claims with 2 bad results. The first was with a defective water relief valve on my water heater. The plumber showed up, didn't physically examine it, said it wasn't leaking, and left. I had told him I was unable to do a yearly flush because of the defective valve and he disregarded what I said. I complained to Choice and they said they were going by the report. The second is for a ceiling fan not working. The technician that arrived checked it and said he would do a report. I had to call Choice several times because the claim would remain open, because the technician never filed a report. Choice finally a month later assigned a second company, but only after I complained. A replacement ceiling fan was approved and was told I would have to call the technician. He said it will cost me 300 dollars! The technician said Choice was supposed to email me with the cost breakdown, which they never did.

3 months ago

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Verified Customer

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Jacob Houston, Texas

It’s my first experience with a home warranty company and I got the expected service from them on a timely manner. It’s working great for my needs.

3 months ago

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Mario Phoenix, Arizona

Had researched and used other home warranty companies and Choice by far exceeds service and expectations. I highly recommend them for your home warranty needs.

3 months ago

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George Pocahontas, Arkansas

Unfortunately, choice home warranty never worked for us. As a rule, there was a long delay between the time we reported a covered problem and the arrival of a qualified technician. In our anecdotal pole of local contractors, we found that none of them liked to work with home warranty companies. When we had a true emergency with a gas leak, we reached out to a local plumber before contacting our home warranty company. Unfortunately, Choice Home Warranty decided to exercise their right to deny our claim. We requested a refund for the remainder of our contract life and would not recommend Choice Home Warranty to anyone.

3 months ago

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Kay Kenney DeLand, Florida

It is a good value and protection from huge repair bills for appliances in the home. A service fee of $100 can save thousands should a big ticket item fail. I like that protection and feel comfortable knowing that a big repair is not going to wirpe out my savings.

3 months ago

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Julie Kenosha, Wisconsin

I had a sewer issue, which was supposed to be covered, but CHW only paid for half. My sewer backed up on a Wednesday and CHW did not get a technician to my house. On Saturday, they told me to get my own repairman. I went 4 days without water. Roto-rooter came to the house on Saturday and fixed the problem (soft blockage). I was charged a higher rate because it was on a Saturday.

3 months ago

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Christopher Victor, Michigan

The sales rep that sells your product visited our Brokerage offices. I explained my recent experience with a fridge replacement. I had a Cadillac fridge, your coverage would cover a used Ford Pinto. Your Chatbot also cancelled my claim during a discussion and I was then told I would need to start over with a new service call... See paragraph "XXXX" I was told. I was then told you were paying the max per your schedule. I asked to see the schedule, that was denied. Another broker shared their horrific experience with a furnace replacement. Her out of pocket was enormous. Further: I have had 2 possibly 3 companies out to service my mini split A/C. Each contractor you sent walked away saying that Choice pays so poorly on the repair of these units, not worth their time. I hired my own. I will never endorse your product. You are so big...you really do not need to care about individual customer service experience Christopher G. 30 years of real estate experience

3 months ago

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Debra/David Staunton, Illinois

I trusted Home Choice Warranty. That was my mistake. I had a drain blockage in my basement. I called to place a claim. HCW said they would have to find a plumber in my area. I waited 24 hours, HCW called to inform me that I would have to find a plumber, unfortunately they couldn’t find a plumber in my area. I called a plumber & he was in my area and was able to get the blockage cleared. I had to pay the bill & CHW didn’t reimburse for my claim. I should’ve checked with the BBB before I trusted CHW. I sent my receipt via email to CHW Which CHW never reimbursed me for service to my home. I will never have anything to do with Home Choice Warranty I feel like ,if their company word isn’t any good than the company is not any good either

3 months ago

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Verified Customer

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William Atlanta, Georgia

Recent claim for an a/c issue. I live in south Texas. Took 4 days to get a tech here and on the day he arrived it started sprinkling and said he could not even check the issue because it involved electricity outside. Ok, I get that. However, instead of prioritizing me for the next day, I had to wait another 4 days for him to come back. When the tech from Sears that Choice contracted with finally came and diagnosed the problem it was day 8. They (Sears) then had to get approval (from Choice) which took another day. Then Choice had to order the equipment needed which took 3 more days. Another contractor that Sears uses for installs called me on day 12 to say they had the equipment order ready and would install it on day 15. On day 15 after a no show to the appointment Choice confirmed in a text message on behalf of the install contractor, the installer ( a fourth company now) called and said they just got the order that day and they will come the next day, which was day 16. All along, no apologies from Choice, they push the issue off on the tech repair company Sears. In the end it was a 4rd party that did the work and did a fine job to no credit of Choice Home Warrenty. Choice hands off the Sears, Sears hands off to a regional company, the regional company contracts it with a local installer. Terrible customer service. My warranty is with Choice and when stuff doesn’t happen they blame their suppliers and do nothing to take charge. I had to constantly follow up to find out what was going on. If it wasn’t for all the money I forked out for a 5 yr contract so I could have “the ease of mind they advertise ” i would have just called a local A/C service company that would have had it all done in 2 days!!

3 months ago

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Verified Customer

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Walter Matthews, North Carolina

Choice has responded very quickly, however finding the right service people has been a problem. The company they found is coming back for the third time to fix our ac. Realizing this time of year they are very busy , but I think they since this is the third time they should come more promptly!

3 months ago

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John Wichita, Kansas

Very fair in all home concerns which have arisen, 24/7. So great to know Choice is there to help curb potentially high expenses with unexpected repairs which may occur!

3 months ago

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Steven West Hills, CA

Choice refuses to replace my equipment with like equipment, all in an effort to reduce their costs.

2 days ago

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Bertha Forest Park, GA

Price to come out is to high and some of the providers are not even worth the cost

2 days ago

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Jeff Fort Mill, SC

Quick to respond. Excellent follow-through

2 days ago

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Lorenzo Snellville, GA

Their not as good as they say they are when it comes to doing repairs.

2 days ago

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Van Matteson, IL

Repair Service is ok. I just have to keep calling to schedule a revisit or to get an update

2 days ago

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Jean Wihbey West Palm Beach, FL

Easy to use. Contractors have been good.

3 days ago

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Dave AND Kathy Klein Wheeling, IL

Was recommended to me and I am glad I got it

3 days ago

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Justin Foy Buffalo, NY

Sometimes they cover things, sometimes they don't... Really hit or miss

4 days ago

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Luis Ortiz Lorton, Virginia

Choice assigned a vendor within the first 5 minutes of placing my claim for appliance repair. The vendor called within the hour to confirm the appointment and was able to show up to fix the problem just as scheduled. Superior service from both Choice and the assigned vendor.

2 months ago

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Ray Seymour Pineville, North Carolina

Richard was the technician that fixed the AC system. He arrived when he said he would and troubleshot the system as it would not start at the outside condenser. He found that an electrical component was faulty and quickly replaced it and reset the compressor and it started providing cold air through the vents.

2 months ago

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PiTT PiTTman Houston, Texas

Working with the Representative to obtain this coverage was a great experience. I was referred by my Grandmother to obtain this coverage. Looking forward to working with them in the event of a claim. Hopefully, they will handle that coverage with the same spirit that was done in helping me to choose the correct coverage.

2 months ago

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C Z Chesterfield, Virginia

I did not think that my 9 1/2 year-old washing machine could be fixed. But it was. I was relieved that I did not have to buy a new washer because then I would’ve wanted a new dryer to match it. Glad I did not have to spend that money.

2 months ago

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John Tumino River Edge, New Jersey

The Choice Home Warranty is simple, smart and easy to use. After calling the company to report a problem, Choice Home Warranty immediately set up an appointment with a reputable repair service to have my dryer repaired. I paid my $100 fee and the servicemen were finished in about an hour. It was a great experience!

2 months ago

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Toni Harris Tullytown, Pennsylvania

My refrigerator wasn’t working. I submitted a claim and in less than 24 hours a service representative was here to evaluate the problem. The representative was very informative and knowledgeable. This was a great experience after having the other warranty company for over 15 years. Switching companies was the best choice I made.

2 months ago

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Joseph Conklin Cottonwood, Arizona

I just purchased my Choice Home Warranty a little more than a month ago. I have already had to have my LG refrigerator repaired and just a couple of days after that was repaired my LG range had a burner go out! I am so glad I bought this Choice Home Warranty when I did! However I am not thrilled with the quality of LG products.

2 months ago

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Melissa Clifton Lewisville, Texas

Shawn the plumber was very professional and knowledgeable. I believe things are fixed. Crossing fingers. It was really great to have a real plumber and not some guy out of the audience helping us. We are seniors with health problems. Nice to have Choice Home Warranty will ask for him again if we have plumbing problems.he did

2 months ago

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Mafu Patel Alafaya, Florida

Its saves your time and money as well as the choice warranty would never send any inexperienced technicians for the job to be done, may it be electrical, appliances, plumbing or air conditioning. Its worth the fees paid for 6 years & is reasonable then other companies & very reliable.

2 months ago

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Shauna Lane Whitehead Crossroads, Florida

The technician that was assigned to the job did not complete the job. I called Choice Home Warranty about my concerns, and the job was reassigned to a different company. I appreciate the representative I spoke with that listened and made sure my concerns were addressed.

2 months ago

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Jane Huerta Ona, Florida

Reponse getting a technician to my home within just a few hours after reporting issue. Within less than 20 hours, the claim was accepted and technician scheduled to replace my water heater. Thank you. CHW did NOT ask me to leave a positive review - just feedback.

2 months ago

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Paul Heard Sun City, California

The technician was very knowledgeable and explained everything to me. He knew what to do immediately which was changing a compaciter on the a/c condenser. It took about 10 minutes. All it cost was the service call. I was very happy.

2 months ago

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Samuel McCaskill Middleburg, Florida

Capricorn plumbing Technician Joshua, is very professional notified us in advance of his arrival time and once he completed his diagnostic of our Air Conditioning unit he explained to me the problem is. I highly recommend Capricorn plumbing Technicians for any and AC and plumbing problems.

2 months ago

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Debbie Phoenix, Arizona

The technicians were fantastic, however in Arizona the urgency to resolve a air conditioner break down from Sunday early morning to not being fixed until Tuesday afternoon is a choice home warranty issue not the technicians they did not receive the work order until Tuesday morning . I would recommend the technicians yes :)

2 months ago

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Sandy C The Woodlands, Texas

Customer service is difficult at times. When your company has sent out a tech to fix an issue and they do a FANTASIC job and you try to get the same GREAT company again that is STILL in your list of companies to use is a STRUGGLE. I understand there is a "system" but when your customers are happy with past vendors/tech it would be nice not to have to jump through hoops!!!

2 months ago

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Dog Mom Ashburn, Virginia

Woke up to water on the floor, panicked!! I’m disabled and live alone…this is the “Best” investment I have ever done! Customer Service was wonderful to work with! Received top service , so was very happy!!! Highly recommend!😋Thank you!

2 months ago

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Kelly Welch San Marcos, California

I made my first claim a few days ago. Gang came to my house within 2 days. He was knowledgeable, friendly and figured out the problem. Choice approved a new garbage disposal without a lot of hassle. So far, a huge thumbs up!!

2 months ago

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VIC FEIST Columbus, Ohio

choice was very easy to sign-up again. i had used choice before. my credit card got hackeed last year and just recently went back to using a credit card. i had pretty much started using a checking accout only. now i am trying a credit card again.

2 months ago

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Rick ODom Norcross, Georgia

been a customer for many many years. service and delivery has been excellent with very few issues during that time. most issues were resolved by the techs that support the process. I really only have only good words to say about CHW and their service providers.

2 months ago

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Brant Garrison Oklahoma City, Oklahoma

Great Home Warranty company to work with still waiting on a response for a plumber in regards to my kitchen sink but aside from that they have been very helpful and respond quickly.

3 months ago

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Verified Customer

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vivian ortega Budd, Illinois

I was very relieved and happy that my first experience calling Choice Warranty was a good one. From the start calling to end of having service provided to fix problem which was my air unit.

3 months ago

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Russell Karaviotis Kihei, Hawaii

I have been delighted and impressed by Choice HW! They were very responsive and quick to deal with my situation and dispatch highly qualified contractors to address the issue at hand.

3 months ago

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Taylor Griffin Saint John, Indiana

Nathan, the service representative, was prompt in his arrival. He was very efficient and professional in his work on my water softener. My unit is now working properly thanks to Nathan.

3 months ago

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Frank Nkabinde Conyers, Georgia

Choice has been good to us. When we call with a claim they respond promptly and they send qualified courteous contractors to do the work as soon as the next day in some cases. They are amazing.

4 months ago

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Rosalind Gaines Carloover, Virginia

Choice home warranty was quick and efficient sending someone for my claim . I was very satisfied with the company they sent and would recommend to any and all to use choice home warranty.

4 months ago

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Heath Olson Austin, Texas

I just picked them because I can’t stand American HomeShield. I’ve used Choice for three repairs and they have taken great care of me. Thanks. I have recommended you all to others

4 months ago

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George Costas Houston, Texas

Well whenever I have had some sort of what I considered a major breakdown and nessassary repair they have always found really good qualified technicians that were able to diagnose and then get the repairs completed in a timely manner.

4 months ago

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Dave And Vicky Young Dallas, Texas

The coverage is decent but CHW is very careful to examine every claim for any reason to deny it. In addition, they are only willing to pay for expenses specifically connected to the failed item, e.g., if you’re water heater goes out, they will only pay for the water heater and not for the connections which must be replaced with the new water heater. Bottom line, you’re only covered for about 50% of the cost of replacing the water heater. It seems that anything that must replaced to get a new, working water heater should be covered.

4 months ago

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