Choice Home Warranty: Read 47,660 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star star_border

RITA KANGOMA

They were very cooperative with all the changing of times and knew right away what the problem was. Thank you.

1 month ago

check_circle

Verified Customer

star star star star star

Ravi Yadav

These people are really awesome. They help same day if any issue in your house equipment.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Andy

My AC unit was approved for replacement and Choice is only reimbursing me one thousand dollars. I feel like Choice misrepresented how the warranty works when I initially purchased the home warranty.

1 month ago

check_circle

Verified Customer

star star star star star

Randy

nothing at this, contractor was on time at each appointment, they did very good job

1 month ago

check_circle

Verified Customer

star star star star star

Douglas

I needed a Home Warranty company And your email happened to pop up at that time.

1 month ago

check_circle

Verified Customer

star star star star star

Paul

The company was rated well and the process for filing claims was easy and reasonable.

1 month ago

check_circle

Verified Customer

star star star star star

Patricia

I have had Choice Home Warranty for a long tome. Issues always resolved quickly with good service

1 month ago

check_circle

Verified Customer

star star star star star

Cedric and Rebecca Ellison

Choice Home Warranty yearly cost is very affordable and they are easy to contact!!

1 month ago

check_circle

Verified Customer

star star star star star

Eddie

Researched ratings on all of the reputable home warranties and Choice came out on top.

1 month ago

check_circle

Verified Customer

star star star star star

Joan

Was discussing home warranties few years back,Choice Home Warranty was recommended 😀.

1 month ago

check_circle

Verified Customer

star star star star star

Stuart

The Plummer was very good. Right now, the problem is fixed. We have a contract with Choice

1 month ago

check_circle

Verified Customer

star star star star star

Claudia Jack

They provide excellent customer service. Employees are courteous and caring. Highly recommend.

1 month ago

check_circle

Verified Customer

star star star star star

Maurice

Always a great Customer Service experience. Super fast and extremely professional.

1 month ago

check_circle

Verified Customer

star star star star star

Rosalind and Darryl Bradley

Excellent customer service. We never have to wait for a long time for someone to come out

1 month ago

check_circle

Verified Customer

star star star star star

Jerome

We pay a resonable fee and they come soon after we call to have an appliance fixed or replaced!

1 month ago

check_circle

Verified Customer

star star star star star_border

Stanley Magness

I checked BBB and what the rating was, was good for me. I have used the one time and was very pleased

1 month ago

check_circle

Verified Customer

star star star star star

Gisele Rue

Got back to me about my heater and got someone to my house right away to fix my heater

1 month ago

check_circle

Verified Customer

star star star star star

Darren Atwood

We’ve been very happy with Choice and the service reps they’ve called in for us.

1 month ago

check_circle

Verified Customer

star star star star star

Linda M Duke

Got a great HVAC company to fix my furnace. Did a great job during the big storm

1 month ago

check_circle

Verified Customer

star star star star_border star_border

Patricia Postel

I have been waiting for over a week to get my furnace fixed, temperatures at record lows and they can’t even tell me when the parts will come in

1 month ago

check_circle

Verified Customer

star star star star star

John Mould

Great customer service when the garbage disposal was clogged. Thanks for the rapid service.

1 month ago

check_circle

Verified Customer

star star star star star

Ramirez and Veronica Cruz

Awesome company very satisfied with everything wouldn’t change for nothing thank you home choice

1 month ago

check_circle

Verified Customer

star star star star star

Margaret Nichols

They responded quickly to my claim and the issue was resolved within 48 hours .

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jason And Kathleen Daniels

choice home warranty will find every excuse in the world to deny your claim. They are extremely creative in telling you that your claim is denied, while in the same breath, ask you to renew your contract. Don’t do it.

1 month ago

check_circle

Verified Customer

star star star star star

Floyd Williams

Very prompt with resolving my issue.Im really glad for a fast fix on my furnace problem. Thank you.

1 month ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Ellen

LFHVAC, the company sent to fix the leak in my furnace did not solve the problem. When he was to come back . never showed up and never called. It was not fixed right the first time and I would like my $75 returned

2 months ago

check_circle

Verified Customer

star star star star star

Alfred Howard

I chose Choice Home Warranty because I needed a warranty company that knows their way around building repairs such as plumbing electrical appliances. Choice Home Warranty has met those challenges with top quality repair companies with good reviews and kind people. I learned about this company from a relative in my home town Cleveland Oh. And have had great experiences with Choice Home Warranty. The operator or receptionist is doing a great job with finding the best contractor for each job that has been an inconvenience in my home. Thank you for all your help in keeping my home running smoothly.

3 months ago

check_circle

Verified Customer

star star star star star

UT NGUYEN

Overall Good I just have only one issue and would like to bring it up: Recently we did have one issue with the shower faucet leaked ; filed claim have plumbing co came .. I told him the shower catridge issue might need to replace .after technician dudvgssed with co and he worked with CHW then CHW tọc me I ll have to pay $800.00 to replace the main valve..I said No …. And asked to have second opinion but CHW didn’t …i then hire the local hàndy man plumber to purchased the shower catridge and replaced the old one …cost total $175.00!…..I never have any issue in the past til this time….is this the right practice??? Thanks UT Nguyen

1 year ago

check_circle

Verified Customer

star star star star star

Teri Granados NA

1 year ago

check_circle

Verified Customer

star star star star star

Loralee

The only thing I've disliked--and it's not happened recently--is that if I've had an appliance problem, they often sent out repair people from Kenmore. Usually, I've had bad luck with repairs from Kenmore, so I've taken to telling CHOICE, don't send Kenmore people anymore. And they haven't. I've never had a major repair issue, like a kitchen range dying or a refrigerator simply biting the dust (so to speak), so I don't know how CHOICE with repairs or replacements with that sort of thing. But I recently renewed my membership for 6 years (Sept. 2030), and a friend has said the warranty will last longer than I will. (That's encouraging! I'm 82).

1 year ago

check_circle

Verified Customer

star star star star star

Liliana Mauro

I had another company for over 20 years . I bought a house in 2004 and was part of a one year contract through the realtor after a year Injustice continued it and paid for it which I carried over on my next two purchases. They kept raising the contract amount every year as much as 20% and the last time was 50%. I had no expensive claims and over this time I paid them over $25,000 . So decided to do some research and came across Choice Home Warranty and after reading reviews I decided to cancel my previous home warranty company and go with Choice Home Warranty. This has been a wonderful experience. I wish I had switched over sooner! I lost so much money! The customer service has been superb. Based in the US and every person I have talked to has been courteous, professional and intelligible. Unlike the previous company who outsources their customer service to foreign countries and employees people who do not have a good command of the English language and do not care about their clients. The service provided by Choice Home Warranty is far superior to any company I’ve dealt with.

1 year ago

check_circle

Verified Customer

star star star star star

Maria Haufsdorfer

This company is excellent and for ral Before when I bought a condo in Stuart I enroll in American Shiel that company lie they will fix nothing and to put an appliance new because they can not fixes is no going to happen the technician you have to paid $125 more than this wonderful insurance and on top of that when American Shield technicians come beside the $125 you have to paid it they want you for fixing to pay more ,the Technician this company send fix the problem and in less than an hours they approve me with a new motor for my air-condition Thanks Choice Home Warranty ! God bless all of you

1 year ago

check_circle

Verified Customer

star star star star star

Patricia Temoneysalmon

I chose Home Warranty because a few if my friends referred me. Initially, I was reluctant but I was not happy with my former service. Well, much to my surprise and delight they were absolutely correct. Whenever there is a concern with my home, I call and the problem is addressed in a professional manner. The technicians have been responsible, respectful and helpful in informing me of what the concern is and usually have the part(s) to correct the situation. I have referred your company and several of them have made the switch and they, too are enjoying your service. Thank you for this survey. I like to balance things out. If my service was not good, I think it’s important to know so you can correct course as needed. If the service is good, I want you to continue and improve going forward. Again, thank you.

1 year ago Edited December 2, 2025

check_circle

Verified Customer

star star star star star

Winifred

I was very pleased with the rapid response by Choice Home Warranty when my washer developed a leak! They contracted with a very reputable home service company that once specialized in my washer brand. Sears Home Service inspected my washer, determined the problem, ordered parts which were delivered to my home, & the same technician returned to complete the repair! The total repair was completed in 2 weeks! This is significant as I live in Hawaii where everything takes longer (shipping, appointments, etc.) I was also impressed with the technician’s professionalism & capability. All done! Thank you, Choice Home Warranty!

1 year ago

check_circle

Verified Customer

star star star star star

Five ?? shop NA

1 year ago

check_circle

Verified Customer

star star star star star

Valerie Hills

I am so impressed with this company and their chosen contractors. I was hesitant to purchase a warranty but it has paid off already!. Filing claim is easy and response and approval fast. I recommend this company highly. The contractor Jonathan from Air Infinity did an excellent job installing my HVAC system and went above and beyond to help me with the whole process. He has genuine concern for his clients and desire to perform his best for them. Finding a young man with such ethic and devotion is refreshing and a blessing to his clients. I thank Choice Home Warranty for their ease and attention to excellent service. They are a blessing!

1 year ago

check_circle

Verified Customer

star star star star star

jim woollen

I disliked the fact that I had to wait over 2 weeks for service to my heating and air conditioning . The problem was no one in my area to fix the unit, but overall they did fix it and I was pleased. I would recommend Choice to all, as I have been with them for about 10 years maybe longer. I have had about 7 calls for service and it has been about 50/50 for repairs made to my satisfaction or they have replaced such things as hot water heater, garbage disposal, washing machine and microwave over the stove . I have already recommended Choice to family members and friends as I have had nothing but positive experiences with them

1 year ago

check_circle

Verified Customer

star star star star star

Mary

For the first time, I had to use my warranty service for a leaking water pipe. I was impressed that there were several ways to contact Choice - online, telephone, emails. Within a day, CHoice had lined up a company to fix my leak and within another day, the company had contacted me to set up my appointment. The company assigned was rated 4.6 out of 5 starts - I was grateful since my last warranty company assigned a repair company with a 1.6 rating and it took 9 days to get to my house to fix my problem. The repair company for my leak came as they said they would and fixed my leak quickly and professionally. I was very pleased with everything - the interactions with Choice, the timing and friendliness of the repair company, and the follow up by Choice.

1 year ago

check_circle

Verified Customer

star star star star star

Himanshu Singh

1 year ago

check_circle

Verified Customer

star star star star star

Gerardo Garza Weslaco, TX

There were two different visits from two different service techs. Both techs were friendly, cordial and efficient with the washer task. First one diagnosed the issue and ordered a drain pump. The second installed the pump. Just about all is great with the Choice Home Warranty except: I would prefer that the appointment time specified on the CHW site would be more precise. In my case when I received the email before the service date (and later went to the site) it specified the appointment time from 8:00 AM to 5:00 PM. It would be better if appointment was narrowed down to a more specific time. As both my wife and I both work we cannot just take a entire day off. But if a more specific time was specified, say for instance 2 PM, then we could leave for our house before the appointment time and be there when the tech arrives as opposed to being at home all day waiting to see what time the tech arrives. Other than that everything else was good.

2 years ago

check_circle

Verified Customer

star star star star star

Angela

Whenever I called, they always answered my questions, even though I didn't agree with them. I used it just recently because there was a plumbing issue in the guest bathroom and the water went into the closet, into the back bedroom. And I thought that Choice Home Warranty would send someone to maybe suck up the water and clean the carpet in there, and they didn't. I guess that wasn't part of the plan. They fixed the issue and the person was very nice and everything and the issue is resolved. I used Choice to replace a ceiling fan and the technician was wonderful. It's just that when the technician called his boss about my ceiling fan, he had the boss on speakerphone, and you know what the boss said? He said, "Go to Lowe's and get the cheapest ceiling fan you can find." And I heard him and I got hot, I got really upset about that. I said, "No, you go to wherever you go and you get a ceiling fan just like the one that you're taking down." So they did put one in just like the one that they took down and everything's been working fine since then.

2 years ago

check_circle

Verified Customer

star star star star star

Doris

We needed to replace our in-wall air conditioning and heating unit last year. And initially, I sent in the claim and because of the company that they had sent to our house, it took several months before it was resolved. And finally, it turned out fine. We did get a new unit for our wall unit, so it turned out fine. It just took, it took 4 or 5 months to get it settled. They came in and worked on the clothes dryer, and everything was great there. As for the warranty company itself, yes, they gave us the parts we needed to complete the claims. So everything with the warranty company was fine. It was just that we had one trouble with the heating and air conditioning company that came out.

2 years ago

check_circle

Verified Customer

star star star star star

Luveta

I've never spoken to anyone personally. I've always gone online. I had one claim and I just went online and took care of it. I used my warranty when we had a really bad cold spell here. The heater wasn't heating the house. I called them and told them I needed someone to come and check it because it wasn't working and it was really cold during that time. And they set up an appointment and emailed me the information. I was a little aggravated because we didn't have any heat. And it was so cold, but I understood that everybody probably was having problems with their heater when we had that cold spell. So, the guy did call me that they got to come out and said he had an appointment and that he would come out right away. So he did come earlier than the appointment that was scheduled. He was awesome, he looked at everything, he knew exactly right away what the problem was, he had the part with him. He fixed it, a super professional man, and got it started working, it started heating up immediately. So with setting up the service, I was at first I was disappointed because we were cold, and we had to wait, but then all of a sudden he got somebody to come and he called and we got in quicker. So it was really a positive experience after all.

2 years ago

check_circle

Verified Customer

star star star star star

Jeffrey

I had some electrical issues in my house. I had a whole wall that didn't work. So I would say about ten outlets that did not work. And I was pretty sure they're on the same power breaker, but I wasn't for sure. So I called a professional through Choice. I called Choice and Choice found me a professional. And he did a great job. Problem solved, everything works. They just made it simple. They text message, email, whatever. They did a great job. I used to be a customer of American Home Shield for over 21 years, but their co-pays got up to $100. And the monthly bill was $100, so I'm getting the same coverage at Choice for $60 to $50 a month. And the co-pays are only $75. So that's a big deal to me.

2 years ago

check_circle

Verified Customer

star star star star star

Anonymous

I've used it 2 times. The first time, it wasn't all that good, and the second time, it was just a good experience. I didn't have to call in customer support. I just opened a ticket online, and I just followed up on the status online. I had to use it earlier for my refrigerator, and they asked me to contact the manufacturer and get it fixed through the manufacturer. So I was able to get it done. I've just used it 2 times. And the second time, it was just a good experience. The first time, it wasn't all that good. So I'll just give it some more time before I make any comments. I would certainly recommend it to a friend.

2 years ago

check_circle

Verified Customer

star star star star star

Sasan

They are always responsive and resolve problems. Other than providing excellent service, I would have to comment that it is at a very good value. We, for many years, used another famous home warranty company and at the suggestion of a friend we switched to Choice. It was essentially half the cost and much, much better service. We have used the warranty several times in the past few months, just file the claim online and within 24 hours, there was a response. And usually within a few days, we had a technician come and work on the issue. And in non-urgent situations, the issue got resolved within the latest within 2 weeks.

2 years ago

check_circle

Verified Customer

star star star star star

kini tran

I have had Choice 2x times, 1 at 4 years and 6 months bonus and another at another 3 years and 6 months and both times had coverage that more than paid what was covered for all the appliances and certain things that breakdown in the house from leakage of showers in the second floor to plumbing in the toilets and sinks, to most of my appliances that were fixed or if not, given a credit to purchase another appliance from clothes washers, to dishwasher to microwave. I highly recommend them. AC is not much coverage really under specific terms so I don't rely on them for that. They are a solid company and back up most coverages. Oh yes and I just change my failing garage opener that was covered. They also do coverage on the springs of the garage I hear if that ever fails.

2 years ago

check_circle

Verified Customer

star star star star star

Rosemary

I like them so much. The last appointment that I made was for a refrigerator malfunction. My refrigerator stopped working and with the gentleman who was supposed to come out, I had to cancel it because it was still under warranty with LG. He spent some time with me on the phone and he went through a whole bunch of things with me. He was very helpful without even coming out. I had to cancel the appointment, but he called anyway to make sure and was extremely informative. He also gave me a lot of good information about the actual LG refrigerator that I had. So I was impressed with the customer service I got.

2 years ago

check_circle

Verified Customer

star star star star star

Jeanne Old Lyme, CT

My first claim was a disaster as they denied the claim a day before the service man was suppose to be here. Once I got this corrected after 3 phone calls. The service man was here on time and was very professional but had to go back to company if they would approve it. Came back after and got clock working but the main call for light staying on after you turn stove off was not done although this was what my original phone call was about. Will try again later to see if I can get this fixed. 2nd claim was quick and easy although he charged me for a new remote which I expected but he also charged me for the small wheel the cable for the garage door goes up and down on. Garage door is working beautifully and I am satisfied.

2 years ago

check_circle

Verified Customer

star star star star star

Vicki Sun City, AZ

I had an excellent technician who fixed my heater by installing a new motor. I would use this man again. He was professional and knowledgeable. What I dont LIKE I filled out your survey and gave high ratings, but when i wrote my response there were not 50= words. It wouldnt let me submit it. It took much longer than the 2 minutes I finally said, " the hell with it" and didnt submit it because I couldn't until I wrote 50 words. That is not right. You should accept what people say and not put a limit on the number of words. I am angry about that and it will effect if I continue with Choice or not

2 years ago

Choice Home Warranty Reviews