Choice Home Warranty: Read 50,610 User Reviews From Real Homeowners

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Verified Customer

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Sharon Myers

Very poor service from previous warranty company. Haven’t had anything done by you people. This is the first time. So far things have been going good. I was supposed to hear from someone yesterday or today so far nothing. But they said new disposal should be installed today or tomorrow and I still haven’t heard anything. So I can’t leave you a star until I hear something from somebody thank you very much.

9 months ago

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Verified Customer

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Julian Atencio

The technician came and looked at the refrigerator and realized he needed a part. Did not have the part with him but the next day he was able to acquire one came back and the refrigerator is fixed.. I have used home choice warranty several times and they always do an outstanding job. I would definitely recommend this to any other home owner looking for a house warranty.

9 months ago

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Verified Customer

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Joeangel

After the first person sent out did not complete the repair, they allowed us to find our own technician , who was able to come out right away and fix the issue. We had to pay upfront but we’re assured that we would be reimbursed for the entire amount within 30 days. The new pool pump that was installed works perfectly, so we were pleased that it got done quickly and professionally.

9 months ago

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Verified Customer

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Daniel

My heat pump suddenly stopped working, and I was quickly connected to an HVAC company right after my claim. A tech came next day but it took almost three hours for him to diagnose and find the problem. Two parts were needed, got an approval from CHW. It took almost a week to receive the ordered parts. And the tech came next day and fixed it in less than an hour. Great job!

9 months ago

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Verified Customer

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Cassandra

Had a stove that was "years old " oven to burn out. I called Choice made appointment for Technician to come and check the stove. Tech came less than 10 minutes saw what the problem was. Documented that stove needed to be replaced. Took little less than 30 days to receive digital gift card towards replacment. I chose Choice because after researching home warranty companies they had the better rating from other customers that used Choice. This was the first time that I filed a claim. I am satisfied with my first time experience with Choice.

9 months ago

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Verified Customer

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Ron Lewis USA

9 months ago

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Verified Customer

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Tahnya

My hot water heater was leaking and I contacted Choice Home Warranty. They contacted a company Home Defense Plumbing and they came out quickly to assess the problem and found I would need a new hot water heater. They then approved this, and I received a new water heater. I did have to pay $480 out of pocket, which I don't understand; I thought it would be covered 100% after paying the $100 service call fee. So, I guess $580 is better than a couple of thousand dollars.

9 months ago

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Verified Customer

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Richard

I called regarding my refrigerator was leaking some water dripping on my tiles. Called Choice and spoke a very kind and friendly agent who took all the information. She gave a phone me number for Whirlpool and and in a few hours I got a call from the authorized company. An agent came within 48 hours and in about 20 minutes solved the problem. There was a build up ice . The technician applied some heat and was all done. Thanks .

9 months ago

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Verified Customer

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Lisa

Recemtly we had a problem with our heating & air conditioner. I thought 9t was a thermostat issue. A tech came out and checked the system . She determined our furnace was running fine and air conditioner was operating fine. She installed a new thermostat and programed it to our specfic needs . She also instructed me on how to use it and our problem was solved. Very pleased with the entire way the situation was handled and resolved.

9 months ago

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Verified Customer

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Robert

The company was highly rated and the price was right. We had become dissatisfied with our previous company, because they always seemed to come up with some technicality that prevented the repair from being covered. Choice does not have that problem. The choice technicians have always fixed the problem with no questions or technicalities. I guess or only issue is scheduling a technician seems to always be nearly a week out. So far this has not been a problem although it means we have to “live with the problem” for longer than we would like.

9 months ago

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Verified Customer

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Christine

Now that I am a senior citizen I wanted to protect my appliances as they are very expensive to repair/replace. I reached out to CHW on Oct 30 at 1:24 am when I woke up very cold with my thermostat reading 59. Not terrible, but I have been waiting nearly one week now to have an HVAC Pro assigned to my claim. I chatted with them on line, twice in this interim, but just got the "bot answer", something like....... We are sorry you're cold but please have patience... Really? I live in southeast MA, it's going to be in the 30s next week . I called on the phone this morning and left my number for a call back. I was called in 18 minutes. The Rep offered a reimbursement option, but was afraid it will not be covered if the 'diagnosis' from a person of my choosing does not get approved, I'm out the full price charged by the contractor. The Rep understood and when I told her the same issue occurred and was repaired on Oct 9th, just 20 days ago, she was able to reopen the old claim and the same HVAC person I had before (and he was very good) is coming in two days. TALKING WITH A HUMAN IS A VERY GOOD THING! Thank you CHW.

9 months ago

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Verified Customer

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Mike

I did not have any experience with home warranties. I asked around my friends, family, and neighbors. I was quite surprised to find out that they all had quite a range of different home warranty companies. None of them really stood out, but Choice Home Warranty seemed like it had a pretty good average satisfaction rating across the board. So I decided to go with Choice. I recently made a claim for my garage door opener that stopped working. Everything was fine and I am satisfied with the service, except ( according to the technician, the SOP for Choice was to always try to repair first and replacement was the final option if all else fails ). My repairs took 4 separate visits, spanning a couple of weeks due to having to order parts and waiting. The parts were major components of the opener and it did not make any sense to me, seemed faster and cheaper to just replace the whole complete unit ? He replaced a part, it failed... replaced another part, and it seemed fine. But a few days later the opener failed again. He replaced parts again and it failed. He came back a few days later and replaced the main assy, and things have been good since. Now, I understand that for a major appliance like a refrigerator, or washer / dryer, I can understand that. But a garage opener ? The repair technician was great, friendly and professional. The claims taker at Choice was also great, friendly, professional, and honestly seemed like she wanted to take care of my issue. My one and only concern is that the monthly rate for coverage is way too expensive. And this is what I hear from everyone. Some have cancelled their coverage stating that is is probably better to just set that money aside for when you need it. That is and average of about $ 700 a year. Go 2-3 years without a claim and you have $ 2,100 stashed away for when you need it. What about 5 -6 years that you don't have a claim ? Look, i'm not stupid. Its like any other insurance coverage, it's a gamble. There is always a possibility for a future expensive disaster. And when that time comes, you will be happy to have the protection and coverage. BUT, regardless, the monthly cost is still rather high. I'm on the fence about it. I'll continue to keep my policy, but I don't know for how long I can afford to do so ? Just my 2 cents worth, thank you for letting me speak. Mike M.

10 months ago Edited November 8, 2025

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Verified Customer

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Dianne Wente

My dishwasher wasn’t working properly. CHW responded to my request right away properly and was leaving a film on everything CHW responded to my request right away. They sent Mike W from whirlpool service to check the situation. He did a remarkable job and now it looks works brand new one. Thank you, Choice home #Warranty For taking care of this promptly. Everyone that I’ve ever spoken to at CHW has been amazing thank you! and sent Mike W from whirlpools service to help. Remarkable job and now it works like a new one!

10 months ago Edited November 20, 2025

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Verified Customer

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Valerie

10 months ago Edited November 8, 2025

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Richard Los Angeles, California

Like all but wish that when a claim is filed it can take a week or more before a service provider is available

1 week ago

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Lisa Lewis Wilmington, North Carolina

Using the online access is easy and helps you access information about the claim. Real time data and it’s great!

1 week ago

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Verdell Mckinney Gainesville, Florida

I was very pleased with the representative Ronald his expertise courtesy and information knowledge was great thank you

1 week ago

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Sylvia Hanson Wyldwood, Texas

I just signed up for CHW so I can say I Am anxious to experience their Service. The Services they provide will be useful when something falls.

1 week ago

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Joanne Harrison Budd, Illinois

The tech was good it’s you all that I’m disappointed in because you all charged my card and I had to pay the tech when I then ask for you all to put the money back on my card then you tell me it will take 2 to 5 days to get it when it only took yall 2 seconds to take it from me

1 week ago

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James Blackledge Crownsville, Maryland

I appreciate the fast service. I received a reply within a couple of hours after filing a claim. Excellent!

1 week ago

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Verified Customer

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Tom Houston, Texas

I was impressed with the national rating of Choice Home Warranty. So far, I have only had one claim with Choice Home Warranty. The garbage disposal quite working, I contacted Choice and they assigned a repair person in a short period of time. An appointment was arranged, the repair technician arrived on time, was very professional and efficient. He determined that the disposal could not be repaired and needed to be replaced. He received authorization from Choice to replace the disposal which was done the same day. I wish all repair jobs, such as automobile repairs, went as quickly and easily as this one did.

4 weeks ago

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Verified Customer

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Maricris Houston, Texas

I am so glad I made the decision to sign up with Choice. A friend of mine was talking about his home warranty (with a different company,) and it prompted me to consider getting one. A bit of research led me to Choice, and I enrolled, not knowing at the time that many months later I would be contacting them for three different issues within a single month! In the month of July, I noticed a leaking pipe outside, my dryer stopped working, and my A/C broke amidst sweltering Houston heat. Choice arranged for all three repairs quickly and efficiently, and the providers were all professional, prompt, and skilled. I shared my experience with the friend who initially introduced me to the concept of Home Warranties, and he ended up canceling his service and switching to Choice :)

4 weeks ago

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Verified Customer

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MichaelGiamalis Pembroke Pines, Florida

It was recommended by our neighbor. First time we called for an issue… seamless! Thank you💜

1 month ago

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Debra Las Vegas, Nevada

Customer service is amazing. Always gets me an appointment for whatever I need done right away.

1 month ago

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Verified Customer

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Jean Groveland, Florida

respond very quickly technicians are knowledgeable and courteous so far no problems

1 month ago

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Verified Customer

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Thelma Hillsboro, Oregon

It basically one of the best decisions me and my daughters made for home warranty.

1 month ago

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Verified Customer

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Devin Crownsville, Maryland

I have no complaints. They have been solid over the last couple years. Highly recommended

1 month ago

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Verified Customer

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JAMES Las Vegas, Nevada

It seemed like their culture was more customer oriented and much different from AHS their predecessor!

1 month ago

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Verified Customer

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Geraldine Palmetto, Florida

My needs were taken care immediately with a qualified technician recommended by Choice Warranty.

1 month ago

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Verified Customer

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Janet Silver Spring, Maryland

I have been a client for a lot of years. I think originally it offered an exceptional deal over competitors pricing.

1 month ago

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Josefina San Antonio, Texas

Al principio todo muy bien pero para resolver si califico para k me arreglen lo de mi claim ya va a ser una semana y no me resuelven nada ni siquieta un mensaje o algo

1 month ago

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Verified Customer

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Joyce Klein, Texas

Easy to schedule. Professional service repairman and repairs kept the appliance running.

1 month ago

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Verified Customer

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Joyce Sturdivant Forney, Texas

My claim for leaking spigot which comes out of garage was denied. Choice said not part of house. But it is!

1 month ago

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Verified Customer

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Barbara Rutter San Antonio, Texas

Always sent repair person within a day or two and always got my problem resolved very good company

1 month ago

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Carmela Aquino San Diego, California

Very fast and professional service ! They helped me get the work done fast without any issue !

1 month ago

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Jose Peralta New Orleans, Louisiana

Best value: prompt service, quality providers, and great deal (reasonable cost). Thank you!

1 month ago

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Shawn Decatur, Alabama

There was a lot of miscommunication, the process was long, it was confusing. Choice charged us $75 and so did the vendor. Several phone calls to straighten out.

1 month ago

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Miguel Silver Springs, Nevada

The service tach was great. But waiting for the replacement was horrible. I went one month without a washer. I had to go to the public laundry mat to do my was.

1 month ago

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Tracy Holloway Birmingham, Alabama

I have not heard anything from the plumber in two weeks. My hot water heater is still leaking, and I have mold that is in my garage, because my hot water heater has not been installed. You all have not been much help either.

1 month ago

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Ray Esqueda Reno, Nevada

I’m not receiving customer service and I’m very dissatisfied. I’ve made my monthly payments and appreciate service

1 month ago

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Darrel Saperstein Huntley, Illinois

The service and ease of use is great. If contractors would call the tenant directly, that would be a big plus.

1 month ago

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Kelli Donnelly New Castle, Delaware

Great experience. I filed my claim and scheduled the repair. All was completed within 2 days.

1 month ago

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Verified Customer

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Lana Weeks Ashburn, Virginia

Easy to put in claim, Quick response, and had a great experience with the company sent .

1 month ago

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Eric Gaithersburg, Maryland

You cancelled our electrician . I had to place a claim for it be be decided it WAS COVERED ! You wouldn’t cover the plumber putting in a new shower head. We’re done and going to a different company.

1 month ago

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Verified Customer

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Mary Centerville, Tennessee

You understand the importance of being able to make a claim quickly and efficiently.

1 month ago

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Cindylee Palm Harbor, Florida

been with CHW before....told my daughter and friends about CHW and they all came on board!

1 month ago

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Janet Thornapple Township, Michigan

Would not recommend to anybody. Charged my account numerous times after I cancelled, and have yet to receive it back. I wouldn't of rated them 0 stars but I had to give them something.

1 month ago

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Linda/Mario/Sonya Hope Mills, North Carolina

Follow up when needed, if didn't have a repair solution, replacement was an option!

1 month ago

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Tamara Baltimore, Maryland

Paid for a service call and my pool heater was never fixed. The repair person said I needed a replacement and it fell on deaf ears. I did not renew. I have chosen another company. I will never use or recommend this company

1 month ago

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Verified Customer

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Gabrial Phoenix, Arizona

The appliance repair was scheduled quickly, and the issue was fixed in the first visit. Great job!

1 month ago

Choice Home Warranty Reviews