Choice Home Warranty: Read 48,982 User Reviews From Real Homeowners

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Dierdre

I received recommendations from friends. I had a water heater hat had to be replaced and the communications were timely. The servicemen who actually did the work were wonderful

4 months ago

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Ron

they sent someone out to look at problem right away great but i think they could have asked a few more questions about the problem and let us know it wasn' t covered under our plan and saved us the $75 service fee

4 months ago

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Charles T. Burton

We had washing machine that went bad in December 2025 that came with the house in 2006. We purchased the home in August 2015. Everything work well for 10 years. We notified CHOICE per contract. 2 techs visit and said it count not be repaired. Choice advised that the tech's could not locate a model # on the GE washer. So, now Choice advised they could not repair or replace the washer without a model #. We did not cause the problem of no model # on the washer. So Choice gave us a check of $300.00 for a new GE Profile Clothes Washer from Lowe's that cost $805.71. So Choice paid 37% and we paid 63% plus $75.00 service fee. That is a total cost of $580.71 to us when it should have been cover complete by CHOICE contract minus the $75.00 service fee. We had to go 6 weeks without a clothes washer and the expense of the new washer. To this date no one from CHOICE has ever told us when making the contract that we needed to be responsible to have or even know the Model on any of out appliances. In closing, we are cancelling our 6+ years contract which is now remaining just over 5 years still remaining. We will also advise the other neighbors that we got for CHOICE to cover of our problems since December 2025 with CHOICE over the last 2 months. If you have any questions or concerns we can be reached at 1 (301) 437-3503 or Email at Burtonssfd19@atlanticbb.net. There is no way that CHOICE is rated #1.

5 months ago

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Velma Taylor

The tradesperson was knowledgeable, polite and completed the job quickly. The cost of my contract was very reasonable and inclusive of house appliances, systems, etc

5 months ago

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Kim

As any warranty company, the process is a bit slow, although, once the tech arrived, the part replacement approval time was very fast. Better than the last company I worked with.

5 months ago

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Zarmina

I was assigned to BTS TOP TO BOTTOM It was not a good experience The technician came twice didn't fix the leakage I called back and they put the urgent tax to the technician again he still did not call me or text me ! I had to call CHW back again that claim was cancelked and another claim was opened !!! I'm really hoping this time I will be assigned to a reliable company)technician.

5 months ago

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Yolanda

I was extremely pleased when the tech came and fixed it. I was pleased with the tech that came to look at my washer. BUT I then get a message that since it had been looked before, it was not eligible to be fixed. I wound up buying a new one.

5 months ago

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Brian

Great job. The approval process for an obviously covered issue took the longest time. Poor plumber was sitting in wait after submitting photos for approval.

5 months ago

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Ricardo

I’m new with choice home warranty but the experience that I had with the last technician that fixed my refrigerator was excellent. They were punctual and very efficient

5 months ago

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Susan

I selected Choice Home Warranty based on reviews by consumers on multiple hone warranty businesses. Overall, I'm pleased with the services I've received to date from their providers.

5 months ago

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Goldendaine

Excellent service thank you but now if I can get my car out of the garage the door won’t open the large spring is broken that I turned in yesterday !

5 months ago

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Marilyn Borntrager

Have been working with Choice for several years, they keep improving their service. So far, just one glitch, otherwise, happy with Choice and their coverage.

5 months ago

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Rafael Suarez

On 1/20/26 I summit a claim because of the washer machine was not working, the company Fizsmart appliance services came in, “fixed “ the washer machine but 4 days later there was a water leak. I called them multiple times and told them the problem but I am still waiting

5 months ago

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Christopher Kvapil

So far Choice has covered all repairs and that’s great! The problem is getting a qualified and professional company out. So far I have found a wonderful plumber who is on speed dial from now on!

5 months ago

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tony graves

I enjoy choice of chose choice because of their speedy response constant communication and follow up. Genuinely concerned with how their service was conducted.

5 months ago

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Walter

Your installer was very knowledgeable for the overall installation , the product on spot , installed correctly, I now have Hot Water , Recommendation. YES

5 months ago

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Jennifer

There aren’t many other options. If there were, I’d seriously look into switching. There seems to be no sense of urgency and each time there seems to be an issue. Rarely do you get the issue fixed the first visit. Then it’s a waiting game. But they have no issue cashing my checks as soon as the get them.

5 months ago

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Linda Mahoney

Very responsive. Like the service. Gave it a 4 rating because when my oil fired hot water heater went it wasn’t covered and I was told when signing water heaters were covered.

5 months ago

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Deepak

Always respond to your messages However all the agents may not give you consistent solution , each one will present a solution that is not the one you heard before

5 months ago

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Jerry Gold

The review is more based on the undependable service of the service provider assigned to repair my refrigerator He missed one appointment and failed to let me know he was sick, and then no showed to more scheduled appointments, Tech was was very nice and when he finally showed up de the work quickly and to date seem refrigerator is working ok. Service provider was had to contact by phone or text. Good communication was disappointing.

5 months ago

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Verified Customer

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Andreas

Your sales person lied to me to get a sale. I was deceived into thinking you would get me service within two days or be there if there is a problem. Once you assigned my claim to Whirlpool, you immediately changed the claim to complete. Whirlpool sent a text but did not have a technician out for a week. After part was ordered and received, they still did not have a technician scheduled to install parts. As long you are selecting Whirlpool for appliance claims your customers are waiting at least two weeks to get service. Your online chat did not provide me any help. Please change this feedback rating to a zero. I did not put this word "Amazing!' in this block. That is very deceiving.

5 months ago

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Shirley

I kept seeing advertisements and their rates were affordable. They were very responsive and within a few days, my refrigerator/freezer was repaired and I am happy.

5 months ago

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Karen

Made a claim on my microwave on Jan. 20. A repairman was sent out on Jan.24 and he determined that the appliance needed a part that was not available and he would research to see if he could locate the part. As of Feb 5 I have had no communication from either Choice Home Warranty or the repairman.

5 months ago

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Al Aguilar

I really liked the initial service call, however, parts have been ordered and they have not arrived yet. The initial service call was 19 Jan 2026. The refrigerator is clean and empty. Having to use ice chests in the meantime...

5 months ago

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Milton Jones

I had a great experience with Choice Home Warranty. There was great customer service and solved the issue. Thank so much for being punctual and helpful.

5 months ago

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J

The service is slow, took three weeks to fix my plumbing issue. The reason it takes a little longer because the computer generates the schedule day and time instead of a person. You can call the professional but they’re so busy they go off the computer scheduling.

5 months ago

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Charlynn

The last transaction with Choice was not a pleasant experience with the first agent. I ended up asking for a supervisor. He said he could not transfer me and a supervisor would call me back. 3 days later I'm still waiting for that call. I call Choice again. The second agent I would give five stars. Company assigned to my plumbing issue could not accommodate the time frame. 5 hour leeway is a big gap. 1star. She suggested I be reassigned to another company. I need 2 call back Choice to get another company. This time I ask to be assigned to Airpro Master. I was assigned to them once before. 5 stars for Airpro.

5 months ago

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Francis

I’m disillusioned with Choice Home Warranty and will probably not renew later this year. They were unable to find any company in my area to repair my broken garage door. I had to find my own repair company and none of the ones I contacted would accept/work with Choice Home Warranty. In fact Precision garage doors doesn’t accept any home warranty companies

5 months ago

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Anthony Germinder

Still waiting for my permits that Urgent Drain never submitted since JANUARY 9 , 2026 MEAN while I can't put nothing back until the INSPECTORS come one plumber and the other inspector is electrical and you are asking me for a rateing .. this is upsetting for me , a big inconvenience!!!

5 months ago

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David lonetta Canales

Easy to open the ticket quick response. I had someone here at the house within a day and the repairs got approved. Everything worked exactly like it should.

5 months ago

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justin allen

I have been ok with Choice Warranty price wise. But their claim approval and denial is crazy. They are big to deny very rarely approve.. But the last time I used them at my rental property they were great...

5 months ago

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Matthew Chavez

The repair company that Choice Home Warranty chose to work on my job continues to order the wrong parts. The repair technician shows extreme incompetence. I am left without a washing machine for a month now. After the first mistake I think Choice Home Warranty should have just ordered a new washing machine. Instead I face what could potentially be 2 months without a washing machine. I have been with Choice Home Warranty for 10 years and have never seen experienced this kind of poor customer service. I am seriously thinking about going to another Insurance Provider. Shame on you guys! After repeatedly increasing premiums every 2 years!

5 months ago

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Manuel Crawford

I received a call from your company and I also have a friend and they really enjoyed and now I’m enjoying the service thank you for doing a really good job

5 months ago

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Nancy Wallace

After making a call when our dryer went out, got a call from the tech. He was here earlier then the time set. He fixed it in a short time and was extremely nice.

5 months ago

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Arthur

I was disappointed that the main water valve (not the street valve) was not covered by the warranty. I had to call a local plumber to get water turns back on because Choice couldn’t get to us for another week. That cost me an additional $160.00 on top of the $65.00 service call by the Choice plumber.

5 months ago

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Drucilla

We have had choice warranty for many years. They always send out the best repairman. They stand behind their word. We\nWouldn't have any other company

5 months ago

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Sheila

The company is easy to contact. Claims that I have put in have been taken care of within one or two weeks. Each service person has been professional and pleasant.

5 months ago

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Ting-Wei Shieh Los Angeles, California

too a week to fix the issue, overall, it is a good job.

1 week ago

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Donna Epting

The peace of mind and convenience of having someone to call is great; however having the monthly premium increase by more than $10 ($120+/year) and having the cost for a claim increase from $75 to $100 is causing me to think about researching for a less expensive option.

3 months ago

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Krystal Henry

I have had home warranty of America for the past 11 years, but have heard amazing things about Choice Home Warranty and while I haven't had any repairs they have been amazing during the set up process and answering all of my questions.

3 months ago

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Danika Brooks

As a previous client with AHS, I saw the difference immediately and am very pleased with my decision to go with Choice. I had someone from Whirlpool come to my home to repair my refrigerator in a timely manner, based on my availability.

3 months ago

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Terro M

Filed a claim on Sunday. Claim was accepted on Monday. Worker came and fixed the issue on Tuesday. Worker came out showed me what was wrong and educated on the issue and told me i can contact him personally and my insurance if something happens again. Service was great.

3 months ago

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Harold

Because your scheduling is pathetic. I was not able to speak with anyone and your system gave me a day that did not work for me. I called back and then was able to speak with someone who supposedly changed the appointment to the following day. Well, they didn’t do their job correctly and the technician calls me while I’m at a doctor’s appointment and tells me that he is 10 minutes away from my house. Not on the new appointment date, but the original appointment date that I had changed with Choice. Simply pathetic. I will give a shout out to the technician who came and did the repair, he was great. But as far as Choice is concerned, I’m really disappointed in your system of appointment scheduling. Now want me to renew for over $2000? I’ve had Choice for 5 1/2 years and only two service calls have been made by me. You guys have certainly gotten your money’s worth from me and then some. Sincerely, Harold L.

6 months ago

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Susan

My first claim was a plumbing stoppage and the rep. that was sent had no intention of fixing the problem, He was there to verify that what I told Choice when I called in the claim was accurate. Choice had to approve the claim and sent the plumber out a few days later to fix the stoppage. On my second claim I was made to pay my $100 service call fee when I called in the claim. When Eyebee arrived to repair the washer not spinning claim I was made to pay the $100 again or he would remove the part that he used to fix the washer.

6 months ago

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Samuel

This was my first time requiring help with an appliance and the technician had to come out three time before he was able to perform the repair. The first time to assess the repair required and order the parts. The second visit to repair the appliance but the parts had not arrived. The third after I received the parts to complete the repairs. One trip too many!

6 months ago

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Craig

Luis was able to find the 2 parts that was needed to repair my heater. He contacted me to set up the appointment at my convenience to come back to install the parts. The heater is working great now!

6 months ago

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John

I only wish the Home warranty companies were better at explaining to customers what is truly covered and not. They were ok. But, it seems to be what is happening in home warranties. Some are big scammers.

6 months ago

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Constance

My first experience went well. I needed a new garbage disposal. The technician replaced it in less than 1 hour. On my second experience I was sent plumbers who didn’t own the tools to complete the job. The next plumber they scheduled for that job called the day before to cancel because he would not be paid by me. (He was rather rude on the phone. ) I had already paid the required fee to the first plumber. I then found my own plumber, who fixed my leaking whirlpool tub faucet. I did not use Choice, it had become too frustrating.

6 months ago

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Robert

I've had Choice Home Warranty for a couple of years and used it a couple times. The first time took exorbitantly long for a technician to be assigned to a simple plumbing job (leaky faucet). Unfortunately, the technician also broke it worse. Regardless, after a bit of waiting for new parts, it was installed and works well. The second time was just over a month ago. I called about my stove not working properly. One burner was overheating and would not hold temp. A technician was assigned extremely quickly and came to look at the stove within a couple days. He diagnosed a faulty burner element and an infinite switch. Since the cost was going to be $500, Choice said they would replace the stove. However, this is where I feel I received better value at my prior warranty company. Choice offered me just under $400 to replace my electric stove, which would be in the form of a e-gift card from Lowe's. They stated they were offering me the fair replacement "wholesale price" value. However, they didn't take into consideration the type of stove I had, as well as the features such as oven cleaning and convection settings. The absolute cheapest electric stove at Lowe's was about $520...which was the old-style coil burner elements. I talked with a representative, who was extremely pleasant, and she was able to increase my gift card to $485. Still not great since a comparable stove to the one I owned was around $750-$800, but I said fine, that will work. Again, here is the main issue I have with their service. The final claim happened on Dec 5th...it took them 19 more days to send me an electronic gift card. As this was right before Christmas and I had company coming over for the holidays, I needed a working stove. So essentially, I had to purchase a stove to ensure I would get a pre-Christmas delivery, and now I have gift card (received on Dec 24th) to Lowe's I need to utilize. It really just doesn't make a ton of sense. The technician they hired was great, the customer service rep was nice enough, but taking almost 20 days to send me an email gift card is ridiculous, not even counting I can't buy a stove for wholesale prices. I'm not saying their a bad company, but my last home warranty company was much better.

6 months ago

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Gwynne

Apparently I am paying Choice Home Warranty every month. I had a problem with my furnace they sent a very nice guy who fixed my problem. It took a couple tries but he returned with no complaints and all is well.

6 months ago

Choice Home Warranty Reviews