Choice Home Warranty: Read 46,188 User Reviews From Real Homeowners

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Verified Customer

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Maria Sierra

I have been a member for the past few years and so far i haven’t had any issues with their staff or services. For the most part all the contractors have been working the issues at the house without any problems. Only bad experience i had was that i had to pay twice the flat fee for the initial issue i was having at the house. Other than that i am fine with them. The flat rate went up. Convenient and economical for a single parent budget.

7 months ago

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Verified Customer

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DG72

They are ok for a home warranty company but when the cost to fix something is large like fixing an ac outside fan or inside heating furnace etc., they find a way to. It pay most or none of the cost. For instance, with my ac fan outside, they said a tear in the caged outside fan was abnormal and they would not pay to replace or fix it. The outside unit at the time was 20 years old and they wrongly accused me of doing so something to it. For my inside furnace they paid less than 50% of the overall cost and would not breakdown what was being paid for. For smaller things they are ok. We are about to leave them.

7 months ago

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Verified Customer

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Doris

CHW, is the best home warranty company I have ever had. Whatever I have a warranty on CHW takes care of it. I have never had a problem with CHW solving problems regarding my home situation. I highly recommend CHW for anyone who needs a home warranty.

7 months ago

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Verified Customer

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Heather

I had no problems filing a claim and them sending someone who was so nice to my home to fix the problem. There was no argument not hassle and no problem with getting coverage. It’s well worth the money I pay for peace of mind.

7 months ago

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Verified Customer

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James Kneup

Range repair went great. Washer repair was not so great. A hose and a door seal needed replaced. Technician took photos. Submitted for authorization. The claim was initially declined. I appealed. When I spoke to the adjuster I asked her if she had reviewed the photos. She had not. After a tense discussion she approved the claim. The rest went great

7 months ago

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Verified Customer

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Sabrina Zueck

I just switched to Choice Home Warranty and they are everything I wanted I get a live person to speak to they help me get my claim started and they right away send someone out to fix my problem in less than 24 hours. This is what I pay for. Thank you so much!

7 months ago

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Verified Customer

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Jack and Bonnie Stevenson

Very simple process from start to finish. Scheduled service on line was given a service date and time. Tech came out took a look, next day received quote for replacement of Furnace as it wasn’t repairable. Choice covered about 75% of the cost.

7 months ago

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Verified Customer

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Chester Womack

I must say, CHOICE WARRANTY has really fulfilled his customer service obligation! Not only did they come promptly to provide service. They also approved the required replacement and installation as advertised! For those of you who are afraid of home warranty services, please take time out and choose CHOICE WARRANTY! Job well done!

7 months ago

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Verified Customer

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Edwin Rosado

Awesome service, did the claim in 5 min, tech went to my property next day in the morning. Renew compressor and receiver drier for the fridge and got it up and going the same day in a few hours. Great service and will definitely be using your services in other properties I will be buying soon.

7 months ago

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Verified Customer

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Felisa

This company provides deep discounts for military and veterans. Customer service is friendly but I love being able to leave a message for my claim and I received a claim number within 30-60 min. I am extremely happy with my decision to use this company.

7 months ago

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Verified Customer

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Monica

Prompt quick response to my most recent claim. My icemaker broke on my refrigerator and repairs were completed within about a week only because they had to order a part. If parts were available to on initial inspection my claim would have been completed within a couple of days. My claim from start to finish was handled very well.

8 months ago

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Verified Customer

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Monica

The company and workers were very understanding of or problem. They made a point to take care of the situation in a timely manner. I would definitely recommend Choice Warranty to anyone that’s in need for service with a smile

8 months ago

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Verified Customer

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Anonymously

I had a frustrating experience with the garage door repair; after multiple visits, they claimed parts weren't covered and asked for more money. However, my recent furnace replacement was smooth and efficient. Customer support has been reliable for me, but the inconsistency in service quality is concerning.

8 months ago

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Verified Customer

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Richard

I had a great experience with their service. Whenever I encountered an issue, they responded quickly and efficiently. My dishwasher broke down, and they sent someone out the next day to fix it. I've also had a couple of refrigerators and a disposal replaced without any hassle. Overall, I'm very satisfied with their prompt and effective support!

8 months ago

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Verified Customer

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Anonymously

Overall, my experience with Choice Warranty has been positive, but there are areas for improvement. Customer service can be slow, especially when trying to reach a vendor I already know. I appreciate the vendors in their network, but the response time could be quicker. Additionally, there have been some policy ambiguities regarding coverage that caused confusion. However, I still value their service over my previous warranty company.

8 months ago

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Verified Customer

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Robert

I've had a great experience with customer support. They've always been responsive and quick to fix any issues I've had, like a recent furnace replacement that went smoothly. Even when my dishwasher door wouldn't stay closed, they ordered the necessary part and came back promptly to complete the repair. Overall, very satisfied with the service!

8 months ago

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Verified Customer

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Raymond

I had a great experience with customer service. They promptly fixed my stove and provided compensation for my refrigerator that had stopped working. I appreciate their quick response and willingness to resolve the issues I faced!

8 months ago

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Verified Customer

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Antonietta

I've had mixed experiences with the service. Technicians aren't always available as quickly as I'd like. Recently, a technician came promptly to replace my ceiling fan, but it still isn't working because he needs to replace the entire fixture and isn't local. I've faced similar delays with other appliances too.

8 months ago

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Verified Customer

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Paula

I've been without my washing machine for a long time and I'm very upset with the lack of communication from the contractor. They seem indifferent to my situation. However, when I had an electrical issue, the technician was polite and explained everything clearly. Overall, my experience with customer service has been disappointing.

8 months ago

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Verified Customer

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Robert

I had a great experience with the service. The technician was prompt and polite, explaining the electrical issue clearly while fixing my outlet. I appreciated the quick follow-up call and the convenient scheduling options. Overall, I couldn't have asked for better customer support!

8 months ago

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Verified Customer

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Tina

I've been pleased with the prompt responses and follow-ups from Choice Home Warranty. They quickly rescheduled a technician for my freezer issue after a mix-up. However, I had to call someone else for my heating problem, as I wasn't sure if it was duct work or the heat pump. Overall, I'm satisfied with their service.

8 months ago

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Verified Customer

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Roger

I had a great experience when I needed support during a weather storm; help arrived promptly once it was safe. However, I faced some issues with warranty repairs, as they required multiple visits to address an electrical problem with a faulty switch. Overall, the service worked out well in the end.

8 months ago

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Verified Customer

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James

I've had great experiences with Choice Warranty. They respond quickly to my repair requests, and their technicians are efficient and knowledgeable. Recently, they fixed my refrigerator and dryer promptly, which left me very satisfied. Their service is reliable, and I appreciate how they take care of my problems.

8 months ago

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Verified Customer

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Brenda

I had a great experience with the service team. They were prompt, courteous, and knowledgeable. Although it took some time to get the necessary part for my dishwasher, the technicians were accommodating and efficient. My appliance is now fixed and working perfectly. Highly recommend their service!

8 months ago

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Verified Customer

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Cheryl

I've had a positive experience with customer support. When my dishwasher and dryer broke, they quickly scheduled repairs, and both were fixed in a timely manner. Additionally, when my kitchen sink faucet needed attention, a plumber was sent out to resolve the issue efficiently. Overall, I've encountered no problems with the company.

8 months ago

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Verified Customer

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Kay

I found the service to be very helpful when I called with my question. I had an issue with my hot water heater and received a quick response. They promptly arranged for someone to come out and fix the problem. Overall, I was satisfied with the assistance I received.

8 months ago

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Verified Customer

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Mae

I had an issue with my dishwasher that took a while to resolve. The service agent was responsive and worked with me to get it fixed after changing companies. However, the wait time was frustrating, and I also had problems with the sensor and switch in my dryer. Overall, the service was helpful but could improve on timeliness.

8 months ago

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Verified Customer

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Kim

I had an excellent experience with the service for my dishwasher. They responded promptly to my online service call and kept me updated on the technician's arrival. The technician was reliable, and my dishwasher is now working perfectly. I appreciate their easy-to-use portal and effective communication throughout the process.

8 months ago

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Verified Customer

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David

I initially faced some issues with customer service and communication when I first started using their service, leading to delays in fixing my air conditioner. However, my recent experiences have been positive. They responded quickly to my oven and heater problems, providing efficient service. Overall, I'm thankful for their support and improvements.

8 months ago

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Verified Customer

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Kathleentheresa

I've had mixed experiences with my warranty service. While they respond quickly for minor issues, getting urgent repairs, like a water heater, can take too long. However, when they do come, the technicians are efficient and do a great job. Overall, I'm satisfied, but I wish they could handle emergencies better.

8 months ago

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Verified Customer

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Rod

I had a great experience getting my hot water heater replaced; the service was excellent. They also handled the replacement of my dead freezer downstairs efficiently. Overall, I’m very satisfied with their work and would recommend them for appliance replacements!

8 months ago

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Verified Customer

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Linda

I had a positive experience with Choice when my refrigerator stopped cooling. They promptly connected me to a technician who was friendly and efficient, ordering the necessary part and returning to fix it quickly. However, I had an issue with ductwork in the attic; they attributed the problem to incorrect installation, which we don't agree with. Overall, I’m satisfied with their service.

8 months ago

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Verified Customer

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Jerry

I had a great experience with the service. They quickly responded during a storm and arrived as soon as it was safe. They also resolved an electrical issue with my faulty switch efficiently. Additionally, they previously helped with my pool heater. Overall, very satisfied with their timely and effective assistance!

8 months ago

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Verified Customer

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Yvette

I had a positive experience with customer service. When my freezer broke, they promptly sent a technician who informed me it was beyond repair and needed replacement. Additionally, I was very satisfied with the service when my hot water heater was replaced. Overall, great job!

8 months ago

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Verified Customer

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Carmen Murphey

I had a great experience with the service. They were very professional and communicated well throughout the process. Signing up was easy, and using my warranty for a clogged toilet was straightforward. They responded quickly to my issue, and the technician was friendly. Overall, it was a hassle-free experience!

8 months ago

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Verified Customer

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GWEN E Wizner Sacramento, CA

I had a mixed experience with my warranty service. They were prompt in responding to my furnace issue, which I appreciated. However, I faced delays when I had a leak under my kitchen sink, taking several days for assistance. Overall, while their service is reliable, the time frame could improve.

8 months ago

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Verified Customer

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Ruth

I've had mixed experiences with the service. Technicians aren't always available as quickly as I'd like, which has been frustrating. I've called for various issues, including leaks and a ceiling fan replacement. While the technician arrived promptly, the fan still isn't working because the entire fixture needs replacing, and the technician isn't local. Overall, I wish the response time could improve.

8 months ago

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Verified Customer

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Laura

I haven't interacted much with customer support, as I managed everything online, but they were responsive. My experience with the plumbing service was great; they arrived on time and worked within my schedule. However, I've faced issues with some contractors. Overall, Choice Warranty has been prompt in their responses, though contractor reliability varies.

8 months ago

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Verified Customer

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Myra

I had a great experience with customer support! They repaired my refrigerator's ice maker quickly and efficiently. The technician was always available and responsive. I also had an issue with my washing machine, and they handled it smoothly, returning with the necessary part in just a couple of days. Overall, I'm very satisfied with their service!

8 months ago

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Verified Customer

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Patricia

I had a positive experience with the service. They were always available when I needed help. The technician was prompt and efficient, fixing my washing machine quickly. I've also used their service for plumbing issues and air conditioning, and each time, I've been satisfied with the results. Overall, a reliable choice for home repairs!

8 months ago

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Verified Customer

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Marsha

I've used their service multiple times, and each experience has been positive. They promptly fixed my dishwasher, and the technician was reliable and efficient. I'm very satisfied with the service and would recommend them to others looking for appliance repairs.

8 months ago

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Verified Customer

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Agnes

I primarily handled everything online and only contacted customer support for the initial setup. My last experience with my warranty was frustrating; when I had a leak in my shower, the coverage was inadequate, leading to unexpected costs for plumbing repairs. Overall, I found the service lacking when it came to warranty support.

8 months ago

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Verified Customer

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Cordell

I had a great experience with the service! Scheduling a claim was easy, and they promptly fixed my stove while compensating me for my refrigerator. The process was quick and hassle-free, taking less than half an hour. I also learned about my pool issues thanks to their helpful advice. Highly recommend for home maintenance!

8 months ago

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Verified Customer

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Kaye

I received prompt and accurate information for my needs, and the response time was impressive. When I needed to use my warranty for a sump pump issue, a technician was sent out quickly. He diagnosed the problem effectively and resolved it. Overall, a great experience!

8 months ago

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Verified Customer

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Randall

I recently reached out to customer support regarding an issue with a stovetop that needed a gas control knob repaired. The office personnel were helpful, but I struggled to recall specifics about my recent experience. Overall, I appreciate the assistance, though I wish I could provide more details.

8 months ago

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Verified Customer

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Patricia

I had a plumbing issue recently and while the technician did a great job, the communication throughout the process was lacking. It would have been helpful to have better updates and information from the service team. Overall, the service was good, but communication needs improvement.

8 months ago

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Verified Customer

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Norma

I've had a mixed experience with customer service. While some representatives have been helpful, others have been frustrating to deal with, leading to repeated follow-ups and unresolved claims. My LG dishwasher had a known defect, requiring multiple service calls over the years, which felt like a waste of time and money. Overall, the service varies greatly depending on the representative.

8 months ago

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Verified Customer

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Raila

I've had a positive experience with the company. They promptly fixed my kitchen sink faucet when it needed repair. Additionally, when I faced a serious issue with my refrigerator, they offered me credit to purchase a new one, which was a sensible solution. Overall, I appreciate their service and responsiveness.

8 months ago

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John

I found the service to be quick, but sometimes the representatives struggle to understand my issues. I've had multiple visits for my dryer, which is still making strange noises after being 'fixed.' Additionally, while the refrigerator's ice maker works fine, I've had temperature control and light issues with other appliances. Overall, I'm frustrated with the inconsistency.

8 months ago

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Verified Customer

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Susanne

I had mixed experiences with customer service. While one interaction was positive, another was frustrating. I faced issues when trying to use my warranty for an outside plumbing problem, only to find out that coverage didn’t extend to hoses or faucets running through the house. Overall, my experience was a blend of good and bad.

8 months ago

Choice Home Warranty Reviews