Choice Home Warranty Reviews

I have used CHW before and have been very satisfied with the response with communication and technician time!

Fast service and very courteous, I have no problems with customer service they were great to work with!

They seem to have difficulty in dispatching repair people in a timely manner or at all, in some cases. Also, the quality of some of the repair people they contract with is very suspect.

they had to come out 3 different times before they knew the oven was not fixable. since the last guy came ,who said the part is obsolete, I have been waiting for something from them,they send me this survey, but can,t take of my stove. almost a month now.

The fact that I was able to submit my claim after office hours, online, and getting a response within minutes.

It took approximately a month to get our air conditioning fixed. This was during a time when the temperatures were running over one hundred degrees. I had to make several phone calls to get the vendor out to the house multiple times.

We have had a very difficult time with communication with Choice over the last few weeks. Very slow response times, being disconnected on calls, no call backs and not timely service. This were better with choice 6-12 months ago but are getting bad again. Very disappointed

This was one of the worst warranty I have ever had. Their no communication They put your number in a queue and never return your call. They have the lowest rating businesses to do your claims . If I could give a 0 stars would.

I liked the promptness in responding to my need and the thorough way the technician handled the situation.

Horrible customer service and you guys will not fix anything. I will never recommend Choice Home Warranty they make you jump through hoops and only fix the minor things. Then when you try to cancel your five-year contract, they want to charge you for every dime they’ve spent at your house so you do not get any money back, they are a scam.

I have been waiting 2 months to get my oven fixed. Still not fixed. Also I am waiting on a refund for the premium I have paid for coverage on my hot tub. They have neither refunded nor changed my monthly fee because my tub is above ground which they knew when I added the coverage.

I was told by my brother in law to get this warranty. Everything was good till my central ac went bad in the middle of July when it was 95-105 in the house with a 2 disabled people, diabetic, 87 y/o elderly who can't walk. That's when you realize not helpful at all. They told me to go get my own company because Blum management who took the job kept canceling. Mom had a fever almost passed out from the heat. Top it we lost electricity so didn't have fan either. I begged CW to get me someone sooner but no one helped me. Every person I spoke to was rude nasty attitude. I tried to get my money back & was giving me practically nothing back. I begged for my mom but they were all heartless. I called several times with no response. I was on disability & just went back to work still sick. At least I got to go to work but my disabled mom couldn't go anywhere. I asked what would they have given if they company their authorize get paid. They said $3000 & still did not give me that. Gave me only yesterday 450 out of 12,000. Only Antiwaque was kind & cared but still couldn't give me the $. Stopped talking to my bro in law because of this when I asked him to help me & he didn't. So upsetting what happened. Been very sick from the non-stop calls to CW with getting rude, nasty resolution specialist such as Danielle. You can never get the same person you spoke to do you have to tell over & over again what happened. Customer service usually all men are rude. Never answer with their name. So disgusted with what happened. Hope everyone in this CW that was inconsiderate get karma for with what they put my mom & I through. Extremely shameful, inhumane. 😡 Not one person cared!!!!! I was telling when I first got this warranty to recommend people as I'm a good networking person. Not anymore. I will not recommend this company to anyone. I thought Sears was bad but wow this company is the worst for what they put my elderly handicapped mom & I through. No one would listen.

I have had home warranty coverage with Choice Home Warranty for a little over a year. During that time I have made two claims. One was just a blocked drain that was backing up and the other was a washing machine service. The first claim, which was the blocked drain they told me that it was not a covered service. I talked to a couple of people because the previous coverage I had covered that type of service. To make a long story short, they did not pay anything and I had to pay $300 out of pocket to get the drain cleared. I mentioned it to my sister-in-law, which is a top realtor in the city of Montgomery and she advised me that it was a covered service. When I called Choice back for the fourth time, they agreed that it should have been covered. Then on September 15, 2024 My washing machine would not turn on. I called choice and they did not schedule me a service call until September 26. I expressed to them that I needed something to be taking care of before then. They said they would check on it in call me back. Then, the next day I received an email that the September. 26th appointment had been canceled and they rescheduled it for October 1. I called and spoke to Supervisors, So they say after holding for 20 minutes or so. They said they would call the service company and try to get it expedited. That was a bunch of hogwash. I live in the capital city of Alabama, Montgomery, and they had no available technicians or service people here. Someone came from Columbus Georgia to service the washing machine. Of course it could not be repaired and I needed to get a replacement one. I have been at this point without a washing machine for over three weeks!!!!! To make things worse, The amount that they provided to purchase a washer was like a third of the least expensive one I could find. I called and mentioned that to a case manager, and he said that’s all Choice could pay. Then, to top it all off, they said they would not send out the funds until 30 days!!! Can you believe that?! This is the worst service I have ever contracted with in my life. I have been paying The monthly fee with a service fee of $75. I was advised that the monthly fee was going to increase as well as the service fee. All I can share is that this was the worst experience with a company that did not care about customer service or meeting the needs of their consumer. I would use anyone else before contracting with Choice Home Warranty. Especially with this last claim, I feel like they did not care or appreciate me as their client. My sister-in-law and realtor will no longer recommend or purchase this for her new clients.

False advertising. When Choice says they will replace your appliance if they can’t fix it-they DO NOT. Read the fine print!!!! I had a dishwasher that could not be fixed. Choice sent me a letter saying they were replacing it but in lieu of replacing they sent me a check for $247 for me to replace my own dishwasher. Try to find a new dishwasher in today’s economy for that price. I had a nice upgraded machine too. This company completely inflates their advertising to sound too good to be true. Think again!

I am not happy with the service provided by Choice, as well as the fact they denied to replace my water tank that went out, instead they chose to repair it, which now my water pressure in my home is very slow and I smell gas in my laundry room where the water tank is located. The service technician advised Choice it should be replaced, however Choice decided to go the cheap route and now I am left with a hissing tank, low water pressure and the smell of gas in my home! Extremely unsatisfied customer!!!!

I have reached out to resolve a refund issue several times (via the website contact form) but have yet to receive a response. Is anyone checking these messages?

I have reported an issue with my garage door recently and was told the spring was bad and they need to have your authorization to complete the repair. The vendor company did not schedule an appointment despite several follow-ups and escalations I did with choice warranty. With garage door stuck for more than 10 days I had no choice but to get it repaired paying for the repair out of pocket as it was an emergency. I am too disappointed with choice warranty that I had to pay out of my pocket for the repair that was supposed to be covered.

I put in as claim a year ago this September & am still waiting for my new pool pump which was finally approved Every time I call I’m greeted by an automated system stem that orders me to put in my phone number for a call back. The entire year after many many calls I have NEVER gotten a call back My dealer who has the pump in his possession can’t get ahold of Choice Warranty either. THIS IS UNEXCEPTIONABLE & I’m very disappointed with your company. We’ll see if you fix it

Dislike: increasing premium without prior notice, thats why looking another home warranty to replace choice home warranty

I like the company much. I am just having the same problem with my dryer that was fixed twice. Now I'm going to have to call for a come out again

No coverage for a broken leaking h2o heater on a cold winter day with ill family, no call, no contact... I paid to have it replaced . Choice wouldn't even cover the heater $$ bad business.

Very quick response, I was happy with the tech that fixed my dryer. Had parts on hand, very communicative, able to take credit cards. Well done.

I was impressed with the quality and professional service I received from Choice Home Warranty. I highly recommend them

They came on time but didn’t even come close to replacing my washing machine and would took awhile to talk to someone about why and never did and they still haven’t paid for my machine

It took several days to find a company to come out and check my system. I was offered the reimbursement option but could not find a company that wanted to do that.

Good experience with our first claim. The service tech, George, that fixed our dryer was informative and fixed it without incident.

Wait for service appointment is not ideal and if parts need to be answered it takes another week, so had to wait for washer to get fixed for at least 2 wks.

I filed a claim and five weeks later. I still haven’t got a repair man to fix my air conditioner. I finally had to call my own who arrived the same day. I called him now. Choice is dragging their feet on reimbursing me and giving me the go ahead to get my air conditioner fixed, we are in the hottest part of the summer and I do believe this is unacceptable

Choice Home Warranty only works with untrustworthy independent contractors, and flinches when you ask if you could have someone from a nationwide company show up. The contractors usually show up in beat up vans, if the show up at all. It takes CHW DAYS to find a contractor willing to take the job. For the last service claim filed it took nearly 3 weeks to get a contractor out.

The technician was a professional person, which he checked every thing. Waiting for a part to come in. Plus he explained everything.

In the comments below I highlighted what I liked about the fast response time and the company assigned to fix my problem.

I love most of the workers who come to our house . I dislike that when we call and leave our number u have a rep that calls but I pick up the phones receiver and rarely that anyone is there.

Takes a long time to fix dryer and refrigerator. Had to wait several weeks for parts. Not worth the wait. They also wouldn’t fix my microwave and gave me way less than what my model would cost. I had to install myself.

Recently we had an excellent experience with our warranty for a dryer repair. The technician was prompt, used great humor and got the job done.

When I had a problem with one of my appliances everything went just fine. When I had a problem with my air conditioning I had to get the service myself.

A timely response to get someone to my home and letting me know the result. For two different problems. Both problems were resolved.

The customer service is awesome and if I can get on the website if I don't want to wait on the phone abd it is super easy.

False advertising! Not available for support 24/7, 365 days a week, as advertised. A better description is NEVER AVAILABlE! Do not use this company. Recently had a hot water heater installed. I could have purchased it for less than the price I had to pay! Do not look for professionalism anywhere in this company! Make any calls to their number or a personal number always leaves you with a message to leave a number for a call back “as soon as an agent is available”. Don’t bother, you will never get a call back or email response!

Very quick getting qualified professionals out to diagnose and repair our refrigerator . Extremely happy that we have Choice Home Warranty.

Choice representative was argumentative. Literally didn’t care my ac wasn’t working and was with out for 4 days. The company they sent said my system was low on Freon. Which means I have a leak. They only topped off system. So I should be having the same issue again when the level gets low again. Didn’t perform a a full diagnostic test, other than adding Freon.

I was not Happy with my last appointment. I was never given a Date or Time, the technician just called ten minutes before he arrived. I tried to find out information about my appointment and was unable. I called and left my number for a call back, that didn't happen either. Very Unhappy Customer!!!!

I'm disappointed with the last claim filed.

Not good. I sent an overnight letter to the CEO and I still have not heard back from him. 👎

Buyer beware of limitations, and contract is vague. Appliances are NEVER replaced, they offer you a.gift card in lieu of their "cost" to replace, which is a fictional database of what a.like kind product would cost them to replace. In my instance, the initially offered me $329 to "replace" a ge wall oven. I work in construction and buy wholesale appliances all the time. There is simply not a way to purchase a wall oven for $329 any where. After 3 phone calls, and going on 3 weeks, I finally agreed to settle for $1012. But the actual e-gift card may take another month or more to arrive. It is clear after discussing my claim that they are focused on paying the bare minimum for a claim, no matter how long you have been a customer, how much you've paid in premiums, and how few claims have ever been made. Also, it will commonly take 2-3 days to get an appointment for a service call, which is normally another 2-3 weeks out. Do not believe the 24-7 hype. It is a flat out lie.

Been with Choice Home Warranty since 2014. Never had a problem with them when making a claim for one of my systems, A/C mostly, until I needed to replace my A/C system. From the time the technician came and said I needed a new A/C system and put in the claim, Choice Home Warranty gave me the run-around. I live in Nevada, the temperature is in the triple digits, 110 to 118 degrees. Each time I contacted Choice, they told me they were waiting for the technician to give them information. This went on for 2 weeks. I'm melting! They kept trying to have the technician use a cheaper model that was not up to code in this area. I contacted Choice and requested to speak to a manager. While talking to the manager, I asked him if Choice was stalling because it cost more for the right unit and the approved out-of-pocket cost that they quoted me would not be enough. He said that was the reason for the delay. I told him the I knew that it would probably cost me more out-of-pocket and said I could work with that. The next thing I know is that Choice sent me a new out-of-pocket cost quote of over $9300.00. I talked to the technician and he told me the whole cost for the unit and installation was only a little over $8300.00. Choice then had the nerve to tell me that they were paying $600.00 for the air handler. There was no separate air handler. It's not a side-by-side unit but an all inclusive single unit. More bulls**t from Choice. This works out to me paying for everything plus an extra $1000.00 plus to Choice for giving me the run-around. I tried to talk to another or the same manager I had talked to previously and got a "Case Manager" that kept telling me I had to pay the more than $9300.00 amount even after I explained that it did not cost that much for the unit plus installation. I asked to speak to her supervisor and was told the she did not have a supervisor because she was the Case Manager. After about 30 to 45 minutes of this bull, I told her to cancel my policy and refund my remaining balance which I received today. I used that to purchase my NEW A/C unit at just a little over $8300.00 and it works fine.