Choice Home Warranty: Read 52,380 User Reviews From Real Homeowners

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Verified Customer

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Meredith McLendon Tull, Arkansas

Quick and easy to get things fixed. Just what you’d want in a warranty company … to solve a problem without adding stress or complications.

2 months ago

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Jimmy Smith Cullman, Alabama

They’re rating was the best, and I wanted the for my home and myself. I’m on a low fixed income and wanted things done by the best.

2 months ago

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Tina Ashley Palm Bay, Florida

The customer service representative was ver professional and answered all my questions thoroughly. She also had very quick responses as even she was very knowledgeable about my service products.

1 month ago

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Keith Grill Austin, Texas

Overall pretty good... replacement of my drop in electric range was challenging due to Choice failure to comprehend the difference in pricing between and drop in and slide in and challenges associated with switching. Escalation eventually resulted in an acceptable offer from them, for which I am awaiting arrival of payment

1 month ago

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Elizabeth Reymann Phoenix, Arizona

I was happy with the email communication. The technicians that were brought to the home kind and efficient. I have not had a refrigerator for 3 1/2 months. What I did not like was waiting for them to tell me my refrigerator basically is in operable. What I also didn’t like is waiting for 30 days for a Lowe’s gift card. What I also didn’t like would be to get a physical check or money placed into my checking account for me to purchase a new comparable refrigerator. The amount covers only a third of the cost. I don’t understand why it’s taking so long.

1 month ago

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cheryl baker Sulphur, Louisiana

The service tech was in my area and came earlier than first expected I was so happy it was 87 degrees in my house and got my ac cooling again very quickly. Would highly recommend his services again

1 month ago

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June Wickline Ashburn, Virginia

I just started this today the Representative was very nice explaining. Everything about this program. I’m hoping this is better than our current homeserve service . Advice don’t bother with Home serve they never show up

1 month ago

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David Townsend Pembroke Pines, Florida

This was my second claim that went very well with an excellent service engineer yesterday. The first one was a disaster to replace a water heater and I ended up using my own contractor because the contractor they recommended wanted payment up front before they removed the old heater then I could have ended up with no money and no water heater. I was born at night not LAST night.

1 month ago

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Jim Cooper Milwaukee, Wisconsin

I haven’t had to use Choice Home Warranty, for any services. I can say, the monthly cost is really good and the total plan covers a lot of areas. I would recommend CHW to anyone who is looking, for a home warranty.

1 month ago

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Thomas Williams Josephine, Texas

We changed from American home shield a little more monthly payment but much better customer service and much better quality service on the repair we HIGHLY recommend CHOICE HOME warranty company Thank You !!!

1 month ago

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Aimee Manjarres San Antonio, Florida

Choice is great if you have a minor repair needed. But when it comes to replacement of appliances your only option is a buyout and the offers are incredibly low. It didn’t even cover the cost of the new appliance, let alone installation, shipping, etc. when I brought this to customer service all they can say is they don’t offer retail prices and there was nothing more they could offer.

1 month ago

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Patti Cole Pembroke Pines, Florida

They've made repairs such an easy process. Definitely worth the up front cost, which wasn't very much by the way, but the peace of mind is priceless. They are quick and efficient!

1 month ago

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Carolyn Waldron Eatontown, New Jersey

Positive in that you don’t need to search for a repair person. The drawback is that you’ll need to wait for an appt upwards of a week, and if a part needs to be ordered, it will take longer. I’ve had mixed experiences with their contractors. From fairly awful to fabulous.

1 month ago

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Michelle Damron North Las Vegas, Nevada

great communication the tech was early called me asked if he could come. explained with detail with photos and the actual part what was broken while it was broken. very quite very respectful.

1 month ago

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Renee Randall Crownsville, Maryland

Michael B displayed phenomenal customer service. He was very knowledgeable, patient, respectful and very thorough. Because of Mike B I would recommend all family and friends to Choice Warranty.

1 month ago

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Tommy Collins Jacksonville, Florida

Jordy S was very helpful in explaining the home warranty plan that was just right for me. I enjoyed talking to him and was pleased with the plan he laid out for me. Not pushy, very friendly young man.

1 month ago

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Verified Customer

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Andrew Fairburn, Georgia

I work with Choice Home Warranty because I paid for a 3 year warranty. My recent experience was extremely frustrating. It took 30 days for them to arrange for the completion of repair of my clothes washer. They had to order parts on two different occasion. There was no commitment to replacing items that took beyond a certain time to repair. This failure of Choice to have a contingency plan means that I have to bear the burden of delay in report. There was no effective communication between choice and the service provider. My experience has been terrible and I feel stuck. My experience is not amazing.

2 months ago

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Jeanette Hickory, North Carolina

Had dishwasher repaired. Excellent service and taken care of speedily. Repairman was exceptionally nice and knowledgeable. Very happy with service.

3 months ago

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Michael Houston, Texas

Have not used for 2 years - this year I used for a Refrigerator repair - assigned to Whirlpool - communication between Choice and Whirlpool was not ideal requiring my intervention and delays

3 months ago

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Verified Customer

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Laurence Hudson Atlanta, Georgia

I have been with Choice for several years and recently had a system failure that choice corrected for me with with a very competent and professional repair company.

3 months ago

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Manjit Cypress, Texas

i chose Choice based on my previous experience. I am not feeling happy as i i am finding out through claims for NOT covered items. Microwave is not working good. Tech recommended replacement. I paid $75 to tech and Choice is saying NOT covered, when Tech recommend replacement.

3 months ago

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BettyandRon Elk Grove Village, Illinois

I had to wait for over a week for a technition to come. He was not told what the issue was from choice and I had an additon two more calls till the issue was resolved. The washer had to be pulled out from its location next to the dryer and now both of my machines are not level. I left a message for the technition, but he has not returned to level the machines which are bouncing around all over the area when in use.

3 months ago

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James Springfield, Ohio

The service for the repair of the ice maker was out standing, however the service call on the clothes dryer was terrible and it is still making noise!

3 months ago

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Ginny/David Sands Los Angeles, California

I had my refrigerator seen Monday 7/27/26 Technician said it would be a few days to evaluate. I received message that I needed a follow up visit from Ken Moore services To date, no contact for follow up My claim has not been resolved. This is not acceptable customer service

3 months ago

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Gary Petrewicz Hummelstown, Pennsylvania

I think the co-pay is to much when the fix is less than the co-pay. Also if the response time was quicker when there is problems like I had when my central air went out in 95 degree weather.

3 months ago

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Leonard San Antonio, Texas

Well Really liked the gentleman that attended to our need, he was honest and very polite. We are very happy with the new garbage disposal he replaced with.

3 months ago

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Gail New York, New York

It was very easy to file a claim and they had a technician at my house in two days which was good because it’s annoying when one if your appliances don’t work

3 months ago

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Rosa Columbia, South Carolina

When major appliances are unable to be repaired, CHW does not provide the equivalent amount to purchase a new appliance. This is perceived as a slight reduction in value. This perception suggests that this company may be similar to other warranty companies, where they are perceived as being fraudulent. Price is too high, too!

3 months ago

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TROSKY Atlanta, Georgia

Choice Warranty need to do a better job of screening contractors. I have had a bad experience with the last two contractors. I've been trying to get my air condition fixed for the last 3 weeks. One contractor Lee Will heating & Air was dismissed from the job because he didn't provide a picture of the unit serial and model number. The this 2nd company Icee Hott has been a nightmare. The contractor came by and took pictures but hasn't been back to complete the job. It's been 2 weeks and I haven't heard anything from Icee Hott. I've called Choice Warranty serval times with my complaint but they have no control of the situation. Mind you this has been the hottest time of the yearyyear

3 months ago

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David Redding, California

Had a terrible time trying to get Choice to cover our Maytag stove which developed a problem with a push button switch that controlled stove temperature, time and other features. Choice personnel accused my wife of "abusing" the switch!!! In reality, she did not. It was a faulty switch which apparently wasn't designed to stand up! The rest of the stove was perfect. But, no! It was our fault. So, I demanded a refund of the warranty fees paid. They settled for $300.00. Less than half the price of a new stove. But they required 30 days to get those funds to us. They were inflexible! So, as soon as the funds arrived, we CANCELED OUR CHOICE WARRENTY. All this took nearly 2 months. They loudly advertize they are the BEST! Don't believe it. They are a nightmare to deal with!! They totally depend on 2nd parties to get the job donn because they apparently lack their own technicians.

3 months ago

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Ramesh Southampton Township, New Jersey

The claims process worked as usual with technology assigned and visited in a reasonable time. However the money paid for my failed fridge is very less than market replacement. I am not happy with the money even after talking to reps multiple times. Very good and professional at all the times as usual.

3 months ago

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DeonneGericke Jacksonville, Florida

I have been with CHW for six years and have 3 condos insured with them. I have had 5 claims with them and received great service! Thank you Choice Home Warranty.

3 months ago

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Cindy Davis, California

We had one claim for a washer, and that company was outstanding.In every way, we have another claim.Now that's probably nearing our thirty day time limit that we have been in contact with Choice multiple times and we're not getting any responses, it's a plumbing issue that they did not have access to, but we've told them now we've created the access , and we need the plumbing pipe fixed. But still , we're not hearing back from Choice or the plumber , I don't know what it's gonna take to get this finished.

3 months ago

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Betty Germantown, Maryland

This was my first claim. They sent a nice reliable contractor out that did a good job replacing our hot water heater. I would recommend Choice Home Warranty.

3 months ago

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Raul Corvera Lake Elsinore, California

Very easy to file a claim. Service appointment setup the Very next day. Service company contact information provided with appointment day and time Reason.

3 months ago

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Alexandra Marietta, Georgia

I mean they started to fix problems in the beginning but then they denied one of my claims because I put that the last working date of my water heater was the day we closed, which is true. When we officially moved in we didn’t have hot water. Then fast forward they wouldn’t cover a new water heater till the current one failed, and that I’d have to replace several parts out of pocket before they’d replace the whole system. Not trying to sit around waiting for the thing to die.

3 months ago

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Tim Baltimore, Maryland

Choice has been great. They are responsive and so are their service people. I've had a rash of equipment breakdowns and they all have been taken care of.

3 months ago

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MONIQUE WILLIAMS Houston, Texas

I’m not very pleased at the service currently. I have been with choice home for several years and I normally get a good response. But I currently am in limbo because I’m waiting now three weeks to hear back regarding my Garage door. When I reached out to choice I was told that I was responsible for contacting the vendor which I had already done. I have already spoken to him directly and I still did not received service.

3 months ago

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Robert Prosser Oak Glen, California

It was supplied by the seller when I purchased the home. I had to use once and the service was very good. As a result I renewed the policy. I wish I would stop receiving emails with offers to renew since I already renewed.

3 months ago

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Sherrill New York, New York

Well this was my first time working with them and I have no complaints the contractor was professional and I like that so I am glad that I chose choice Home warranty

3 months ago

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Linda Colson and Heather James Millbrook, Alabama

I have had this insurance for several years, at two different homes, and have absolutely NOTHING to complain about. Fast response & great service from local repair companies.

3 months ago

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Lucy Ogletree Dallas, Texas

We have been with Choice Home Warranty for a long time with good service. Have just renewed for another term.. Only issue is timely communication with Choice Home Warranty not the service technicians assigned.

3 months ago

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Walter Nimishillen Township, Ohio

I paid for the premium program. The service technician blew dust out of my refrigerators fan area, screwed the fan blade back on the blower and left. About 15 minutes. I paid 85 dollars for the service call. What value did I receive when I bought your program?

3 months ago

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Terri Perez San Antonio, Texas

They are super to work with...we had another service and they did nothing to protect us from an unscrupulous repair person that cost us $$ out of our pocket

3 months ago

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Roque and Susan Robles Tempe, Arizona

We had you guys in the past and was very pleased whit your service so when we bought our new house we their would be a good choice to use you guys again so we did

3 months ago

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Lynne San Marcos, California

When my contract is up, I'm cancelling it. The Customer Service is awful because it's incredibly difficult to get in touch with anyone (unless you're shopping for a policy!). There is no email address. Their email is a no response kind. Online, I wanted to let them know the first tech did not fix my problem but there wasn't a way to do it so I had to submit another request which meant I had to pay another $75. Trying to call them is useless. I waited on hold forever. The next time I pressed the key where they said they'd call me back. They never did. The techs they send aren't particularly stellar either. And when they choose a tech, Choice Home Warranty sends you an email with a date and time the tech is coming. But they didn't even check with the tech! So I had to reach out to the tech when he didn't show up. It'd be better if they sent an email that says this is who we chose and this is how you contact them to set up an appointment.

3 months ago

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Anthony Birmingham, Alabama

I always felt the respect Choice Home Warranty for there thoughtfulness, but recently I received a email from CHW asking me to become a member. Can anyone explain why that happened

3 months ago

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Jazmin Gaite Los Angeles, California

When the technicians do their work, they are good. But Choice rejects some work for flimsy excuses in order to avoid their obligations on their warranty. I have an existing claim that has not been resolved. And that was not the first. So I have second thoughts about renewing this coverage

3 months ago

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George Bedford, Pennsylvania

Making a claim has been easy and professional. Service has been quick and through. Claims have been settled quickly. Any questions have been answered.

3 months ago

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Jim Spring Hill, Tennessee

The recent refrigerator repair took close to 30 days to complete. 1st, the tech arrives, not to repair, but to access the need. 2nd, parts need ordering - wait time. 3rd, tech comes, replaces part, frig doesn' t cool. 4th, reaccess frig, 5th, order part, set another schedule to come install. Frig works now, about 30 days into it. Tenant lost food in the process

3 months ago

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