Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Darrell

I had a mixed experience with the service. While the representative was efficient and responsive, I was overwhelmed by frequent renewal calls. I faced issues with a dishwasher repair that was never completed, but the furnace service was excellent, with a knowledgeable technician who assured me everything was fine. Overall, good service but communication and follow-up need improvement.

10 months ago

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Verified Customer

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Karen

I had a mixed experience with the service. Initially, we faced issues with our dishwasher due to a missing serial number, which led us to buy a new one. However, the service team was professional and provided thoughtful explanations during our interactions. Overall, while there were challenges, the quality of service improved with subsequent visits.

10 months ago

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Verified Customer

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Terry

I had a confusing experience with the service calls. There was miscommunication about appointment times, leading to multiple back-and-forths before I finally got clarity. Additionally, the repairs didn't last long; issues returned shortly after fixing, and I ended up paying for repeated service fees. I'm unsure if the technicians are addressing the problems adequately.

10 months ago

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Verified Customer

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Ronald

I had a generally positive experience with the company. They were prompt in serving me, but I was unhappy with the technician's reliability as they failed to show up as promised, causing me to cancel a doctor's appointment. However, when it came to fixing my heating unit, they were efficient and resolved the issue quickly. Overall, good service despite some hiccups.

10 months ago

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Verified Customer

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Maria

I've been with American Home Shield for decades but have grown increasingly dissatisfied, especially with scheduling appointments. My experience with Choice has also been challenging; I had to schedule multiple visits for my washing machine. The technician's reliability was disappointing, as they didn't show up as promised. Overall, the company is decent, but the scheduling issues and technician reliability need improvement.

10 months ago

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Verified Customer

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Jj

I've had a positive experience with their customer service. They respond quickly and have been courteous and professional. I called for plumbing issues and had my toilet leak fixed in just a couple of days. Although my heating claim was initially denied due to maintenance issues, I've since taken care of that, so I'm hopeful for smoother service in the future.

10 months ago

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Verified Customer

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Dejuana

I had a mixed experience with the service. The quick response time for my toilet issue was impressive, with a technician arriving in just a couple of days. However, I faced a delay with my hot water heater replacement, as the technician was late for the scheduled appointment. Overall, the response time is generally good, but consistency could improve.

10 months ago

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Verified Customer

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Leroy

I had a great experience with the service. They were very responsive and addressed my issue promptly, despite a slight delay due to high demand. After a couple of days, my air conditioning was fixed without any further problems. Additionally, when my refrigerator broke down, the repair service was excellent, and it's been working perfectly since. Highly recommend!

10 months ago

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Verified Customer

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Julie

I had a mix of experiences with this service. Initially, they were prompt and professional, addressing my issue quickly. However, I faced a frustrating situation when they couldn't resolve a microwave problem, and follow-up was lacking. Thankfully, a recent heating check was handled efficiently. Overall, it's a decent service, but consistency is needed.

10 months ago

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Verified Customer

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Carolyn

I had mixed experiences with customer service. While they were responsive and sent a technician quickly for my refrigerator leak before Thanksgiving, I was disappointed when they initially deemed it non-emergency. However, the technician did an excellent job fixing it on the holiday. On the other hand, my microwave repair was frustrating; the technician claimed to fix it but didn’t, and follow-up was lacking. Overall, the service has potential but needs improvement in consistency.

10 months ago

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Verified Customer

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Ken

I had mixed experiences with the service. The technician was excellent and fixed my microwave quickly after my mishap. However, I was frustrated with customer service when my leaking refrigerator needed urgent attention right before Thanksgiving. They initially said it wasn’t an emergency, but the technician arrived on Thanksgiving Day and resolved the issue, which I greatly appreciated.

10 months ago

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Verified Customer

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Ernest

I had a great experience with the service. They quickly addressed my electrical issue, and the technician did an excellent job. However, when I faced heating problems in several bedrooms, the initial response was slow. I had to find my own plumber, but once I did, Choice escalated the situation efficiently and I received my reimbursement promptly. Overall, a mixed but ultimately positive experience!

10 months ago

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Verified Customer

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Brian

I had some issues with my washer, and the service was all online, which was a bit inconvenient. However, a technician came out and assessed the situation, determining that it was more cost-effective to replace it rather than repair. They provided me with the replacement value, and I was able to order a new washer easily. Overall, the process was smooth despite the initial hassle.

10 months ago

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Verified Customer

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Lidija

I had a mixed experience. While the team was helpful and quickly resolved one issue, I was frustrated when a technician claimed extra work was needed, which turned out to be unnecessary. However, when our fridge broke, they provided clear guidance and a check for a replacement, which worked out well. Overall, some good support but inconsistencies in service.

10 months ago

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Verified Customer

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Rosalyn

I've always received quick responses from the technicians when needed. Recently, they handled my heater issue well, despite a slight delay in getting the pump. I also had a clogged toilet, and they were prompt in addressing it the next day after I corrected my address. Overall, I'm satisfied with their service and their commitment to fixing problems efficiently.

10 months ago

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Verified Customer

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Bob

I had a positive experience with the service. They promptly addressed my leaking faucet and replaced it without any issues. Communication was minimal since everything was handled online or over the phone, but it worked out fine. I also had to call them once for a heat pump issue, and the technician did a great job fixing it. Overall, I'm satisfied with their service.

10 months ago

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Verified Customer

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Justine

Customer support was challenging due to long wait times, making online correspondence difficult. My experience with the warranty claim was mixed; while the initial process was easy, the compensation offered for my oven replacement was disappointing. However, I had a smooth experience for my mother-in-law's heating unit repair, which left us satisfied.

10 months ago

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Verified Customer

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Sandeep

I had a positive experience filing a claim; everything went smoothly. Although I haven't interacted with customer support yet, I can't rate that aspect. I initially planned to use the service but decided to hold off since the issue resolved itself. Recently, I did call for assistance, and they were quick to send someone out to fix the problem. Overall, I'm satisfied!

10 months ago

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Verified Customer

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Jean

I had a mixed experience with their service. The response time was quick, but the technician who came for my garage door opener didn't do much, just suggested I get a new one. More recently, I had a leaking toilet issue; the first technician thought he fixed it, but I ended up needing a second visit for a proper fix. Overall, I appreciate the promptness, but the effectiveness of the repairs could improve.

10 months ago

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Verified Customer

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Allen

I had a mixed experience with the service. Initially, I wasn't sure what to expect, but the response was prompt and they handled everything well. I had a technician come out for my garage door, and while he made some adjustments, it felt like a quick fix. For my dishwasher, he checked it and noted it just needed a new switch, but unfortunately, they don't make those anymore. Overall, the service was satisfactory, but I wish there were better solutions for older appliances.

10 months ago

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Verified Customer

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Polly

I had mixed experiences with customer service. While I was pleasantly surprised by the quick response and scheduling for an appointment, I faced issues with the air conditioning repair that required multiple follow-ups to resolve. Additionally, my refrigerator needed refrigerant due to a leak, which added to my frustration. Overall, the service could improve.

10 months ago

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Verified Customer

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Faith Prentice

So far I’m having a great experience with this home warranty company. At first I was skeptical because the representative who signed me up hung up on me when I didn’t want to use choice warranty for both my properties. I didn’t even know I was signed up until I got an email but I have since submitted a claim and it was a smooth process. The service fee was $100 compared to $85 I pay with my other home warranty company but since no issues so far I have no regrets. The vendor/company used to take care of my issue was awesome so kudos for using good companies thus far!

10 months ago

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Verified Customer

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Gina

I’ve had choice as my warranty company since may 2020. Overall the service has been a blessing. You submitted claim, it has gotten approved fairly quickly and then you make the arrangements with the company they pick to do the work. The one thing I’ve learned is that the date and time the technician is supposed to come differs from when the technician is actually going to be there so always follow up with the technician.

10 months ago

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Verified Customer

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Kathryn

In my case, I requested to speak with the representative on my claim. My representative called me the same day. I appreciate the speed and willingness of your representative when speaking to them. They willingly agreed to a cash replacement for my item, so that I could take advantage of sales at other locations. They explained that there would be a longer wait, but were very gracious for the entire call.

11 months ago

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Verified Customer

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Julie Andrews

I have used Choice Home Warranty about four or five times in the last three years. It’s incredibly easy to go online and enter a claim. They are immediately responsive (within 24 hours or less) and quickly assign a local company to contact me. Should there be a question regarding approval for a specific repair, they are equally as quick getting back to me. I have been nothing but pleased with the service and professionalism. This is one of the best investments I’ve made.

11 months ago

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Verified Customer

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Eric Myers

Recently filed claim for the replacement and or repair of my HEATING system so far we’ve been working collectively on negotiations to bypass confrontations. At any moment I should hear a decision on the direction of my claim so far so good thank you so much for the work and the time we both put into this to reach a positive settlement. Thanks for your time. Happy new year and God speed!!!

11 months ago

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Verified Customer

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Hilda Ayala

The man that came to service our sink disposal, was pleasant and knowledgeable on how to repair the system. He didn't not speak English and asked if we could write any questions on our cell. He answered our questions as best he could. I would highly recommend him. He made sure the disposal was working, asked for food to put down the drain and put the disposal to make sure it was working.

11 months ago

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Verified Customer

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Shirley Jones

I was very impressed by Chris, the technician who serviced my call regarding a broken garbage disposal. He not only solved that problem but recognized another one that he also solved. He is very thorough and knowledgeable. Please reward Chris with a reward. In the future, if I need to make another service call, I would like Chris to be the technician you send.

11 months ago

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Verified Customer

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David

The problem I have with Choice is they don't always have the Best repair companies working for them, Have had some good experiences , and some Bad experiences like my Hot water heater, they put in a inferior unit the one I had you could adjust the temp this one you cant. the other issue I had they didn't hook it up right I called them on it and they got Pissed at me , and wouldn't come back and pick up the old one, like they said they would. I reported it to you and you called them and they refused to come back.

11 months ago Edited January 13, 2025

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Verified Customer

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Mechele Siler

I absolutely loved from start to finish the efficiency, time and the customer service I received from Door Posh. The technician’s name that was sent out was Mark. He called when he was about 30 minutes away and he arrived on time . Mark was very polite with great interaction skills!!! Not only that but he assessed all of his options while replacing and cleaning a few components. Mark repaired my problem after being here maybe 20 minutes. I highly recommend Choice Home Warranty and Door Posh! Thanks for a job well done 👍🏼

11 months ago

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Verified Customer

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Susan Brannan

We had 2 service calls this week! The first was for the dryer and the technician was awesome! He was knowledgeable and kept in contact with us before his arrival. The second call was for the kitchen faucet. The tech was friendly and courteous. He did a great job! He was knowledgeable and took his time diagnosing the problem. He had to replace the faucet. I had a good experience with both Reps!

11 months ago

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Verified Customer

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Larry Mulligan-Gibbs

I sent choice warranty an email challenging the reimbursement for using a private contractor. However, I have not received a response.

1 month ago

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Verified Customer

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Jeannnie Myers

The technicians were very punctual . They were very responsive when I called for time estimates.

1 month ago

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Verified Customer

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Betty Stall

Their rating was high I have been happy with the response I have had with some recent claims.

1 month ago

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Verified Customer

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Jusitt and Darrell Jones

They have taken care of my home and I really appreciate the service they have shown me

1 month ago

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Verified Customer

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Bruce Davis

They have taken care of all my needs and their workers cleaned up all their stuff after they left

1 month ago

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Verified Customer

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Sylvester Hunter

I didn’t like the fact that I was only offered 1/3 of what it cost to replace my electric range, and I was completely dissatisfied with your representatives, and I didn’t get to speak to the main case manager.

1 month ago

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Verified Customer

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Renee Crane

I love the array of services that are offered and covered by this warranty company.

1 month ago

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Verified Customer

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Amanda Schorghofer

They approved a warranty claim on a leak in my home, but then denied the repair of the hole on the wall that their technician had to cut into. I will be cancelling this company and moving to a different company.

1 month ago

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Verified Customer

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Lynne and John Triggs

Easy to file a claim, fast response and repair completed every time within a day or two.

1 month ago

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Verified Customer

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William Herbert

Everything was done to my satisfaction and kept working until all was completed and cleaned up.

1 month ago

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Verified Customer

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Lamar Ludwig

Still waiting for my ice maker to be replace. Choice warranty has been sending unqualified repair people to fix ice maker

1 month ago

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Verified Customer

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Elizabeth Foster

My Pool Timer quit working and they came out and replaced it. It works perfectly now.

1 month ago

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Verified Customer

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Sidney

Have had Choice Home Warranty for several years and have always been satisfied with claim process.

1 month ago

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Verified Customer

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Thomas

Very easy to make the claim and talk with the customer service rep. Glad I went with Choice!

1 month ago

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Verified Customer

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Hameraj Singh

Switched from AHS a few months ago and my water heater recently leaked. Service was expedient.

1 month ago

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Verified Customer

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Dean

Office staff difficult to deal with. They only have two service companies in South Florida to deal with AC. Both companies suck !

1 month ago

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Verified Customer

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Margie

I spoke my mind, but I heard nothing back from you. My old company had better customer service. Have my other emails been read?

1 month ago Edited November 8, 2025

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Verified Customer

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Ronald

Still waiting to have my washing machine repaired or replaced! Been 5 weeks and one rude repairman still no washing machine

1 month ago

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Verified Customer

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Debby Wersh

Choice Home Warranty makes it easy to submit a claim. Their response is always within the day.

1 month ago

Choice Home Warranty Reviews