Choice Home Warranty: Read 47,015 User Reviews From Real Homeowners

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Verified Customer

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Kathleen Yost

Our microwave light kept blowing out and then eventually stopped working. Submitted a work order and in about 10 days a technician came identified the issue ordered a par and returned in a couple of days replaced the board! Works perfectly! Fast response, trained and professional technician! Perfect!

6 months ago

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Verified Customer

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The DesOrmeaux's

I had the misfortune of my refrigerator going out. I opened a claim and within 10 minutes, a contractor contacted me. He was here the next morning. He had the part I needed on his truck and my refrigerator was up and running in under 20 minutes. I'm very happy with the results.

6 months ago

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Verified Customer

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Jan

I contacted company online. They did email me back within a day and said I would be contacted within 48 hours by their referred repair company. It took 48 hours and then another 1-1/2 weeks before they could come out. That’s a long time to be without a refrigerator. Then we were told that it’s a LG warranty problem and I had to contact LG. I gave the 4 stars because of the wait time. The repair guy was very nice and knowledgeable but couldn’t fix it because it was the compressor under LG responsibility.

6 months ago Edited August 11, 2025

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Verified Customer

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Marian

I was super impressed with the ease and speed my claim was handled. Also with the Pro Plumber company that was called they called me promptly and set up an appt. Their service man was professional, speedy and respectful of our home. He did a great job.

6 months ago

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Verified Customer

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Melissa Rorabaugh

We had the absolute best experience with Choice Warranty so far. Shout out to the plumber that was sent out to our home. The gentleman was very knowledgeable, and was able to located, fix and replaced the part(s) that was needed. He also answered all of my questions with expertise. Thank you very much!

6 months ago

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Verified Customer

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Linda

The price is good for everything they cover! Had an excellent experience with the two claims I've placed. Choice deals with very reputable people, reliable and knowledgeable. Thank you Choice for the peace of mind you've given me.

6 months ago

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Verified Customer

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Sandy

Two different repairmen came to my home for garbage disposal repair and living room ceiling fan. Both told me they could not be repaired so the disposal man (Anthony) would return with a new one. Two weeks later I e-mailed asking if he was coming back. He replied he would be there in five days. The ceiling fan repairman (Arturo) offered me the $70 fan replacement (on July 2nd) and I told him I would get my own and call him when I was ready. I called four days later. Did not hear from him so I sent him a text on July 15th asking if he was going to return. He sent a text back asking for my address!!! Can not believe I had to contact them two weeks after they cashed my checks!!!

6 months ago

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Verified Customer

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Ron

Work was done in a timely manner. Choice Home warranty was a good move on our part. We only have one concern, it seems like the new motor may be smaller or something cause the AC is not able to keep the house as cool as it did.

6 months ago

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Verified Customer

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Pamela

After being a client for over 5 years, I must give my experience mixed reviews. I've had wear and tear of an older appliance dismissed as "abuse." I will say my last few experiences have been more positive. A recent repair of my washing machine was well evaluated, promptly and properly addressed by an excellent professional. I do supervise and pay careful attention to each repair and professional that services my home.

6 months ago

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Verified Customer

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Patricia Jackson

Yallchoice home warranty was good about scheduling my appt only thing I did not like or understand clearly that if something need to be done I have to pay extra 85 never receive and invoice on what the technician did overall your was good

6 months ago

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Verified Customer

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Marian

CHW was very prompt attending to my request for service. I asked them to change service provider because I knew a different one that I had used before and who would come sooner. They complied immediately. The repair was satisfactorily made with no issues unresolved.

7 months ago

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Verified Customer

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Suzanne

The technician seemed to be doing a very good job, but the communication between Choice Home warranty and the service contractors are not very good. I get misinformation from Choice Home Warranty about the scheduled appointment time. It makes it very confusing when Choice Home warranty is telling me a contractor will be there on a certain day and time and then I get another text message from the service contractor that it’s actually on a different day and time.

7 months ago

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Verified Customer

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Melinda Harrington

I filed an online claim on a Thursday evening and didn’t expect to receive services until the next week. I received an email Thursday with a scheduled appointment for the next afternoon. The technician was actually able to repair the ac unit that morning.

7 months ago

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Verified Customer

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Linda Rollins

The service was prompt, professional, caring and eager to help. The company that sent out a technician was also very prompt. The technician was knowledgeable, and wasted no time getting to the problem. He was personable, and friendly. I'm very happy I have Choice Home warranty!!!

7 months ago

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Verified Customer

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Brice

IT'z A Breeze Inc gave bad service. They showed up on time only once. Did not have the right equipment and smell like marijuana. Did not check the AC unit thoroughly. It took from June 7 to 21 for me to realize I need to get it reassigned to different company to get it complete

7 months ago

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Verified Customer

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Dwight Farr

Exelent way they took care of my gas stove, service tech was very friendly, careful removing hardware troubleshooting it also consulting the managment on its issue and found the problem rather quickly, being the ignighter was malfunctioning, and he had the new one to replace it.👍great job

7 months ago Edited October 9, 2025

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Rita

Mr. Electric and Simler plumbing were wonderful. Completed work in timely manner and were extremely professional and trustworthy. Sears maintenance wasn't a pleasant experience. Serviceman was unresponsive to questions . My A/C went out on June 17 and finally repair was completed on July 2nd. They seemed t not care that Temps were i. Upper 90s to lower 100s. I've always liked Sears maintenance, bit this was unacceptable. I wouldn't want to have them service anything again.

7 months ago Edited July 7, 2025

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Verified Customer

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Myra

My firs experience was whennmy aerobic septic system alarm went off. When we signed up e were told they could snd out local companies to assist but it wS going to be two weeks on the septic system. We couldn't risk it backing up so we had to spend $500 to have it repaired by someone local. When our dishwasher broke, it took nearly two weeks to get someone out but the repair person was great My next call was HVAC related and they fixed one issue and said I'd need to file another claim when we discovered another problem. Again, took a week. So, a 1 and a 5 comes to a 3 star review My previous home warranty was always out in a couple days. We changed because Choice was cheaper. Maybe now I know why.

7 months ago

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Sherman

Home choice warranty is a good company. I only had 2 bad issues with this company one was with my garage door they denied me warranty coverage another one was with my light fixture stating bad maintenance how would I ever know to maintain the light fixture and garage door. They did approve my dryer but still waiting on payment for 3wks now. Only if they had fast payments payout.

7 months ago

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Verified Customer

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Leland Blackwood

The technician came at scheduled time. Inspected the problem and confirmed the failure of the machine and replaced it with a new one. Very professional and friendly. Best decision we have made to select this company for coverage.

7 months ago Edited July 8, 2025

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Verified Customer

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Keith

I used to have First American Home Warranty for about 8 years and they were terrible. I’ve had Choice Home Warranty and everything from being able to place a work order to speaking to a representative has been simple and easy. I recommend them to everyone I know.

7 months ago

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Verified Customer

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JoAnn Ellis

The technician who visited my home to repair my refrigerator was courteous and took great care not to disrupt anything in my house. He did an excellent job fixing the appliance and even tidied up after himself, ensuring the water on the floor was cleaned up before he left. I highly recommend this company.

7 months ago

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Verified Customer

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Suellen

I like knowing that I have a team to help me. I was shocked with your caller who tried to sell me a new plan, when I had already purchased an extended plan of 7 years; because at the time I assumed that I would need more assistance as my house aged. I called to ask what the deal was and it was resolved. Someone had made a mistake calling me when I already had a plan in place.

7 months ago

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Verified Customer

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Megan Jones

We’ve had a mostly good experience with Choice Home Warranty—it’s saved us money and covered several issues in our home. My brother, on the other hand, hasn’t had the same success. One downside we’ve both noticed is that service can be slow, and sometimes the contractors don’t seem to fully listen or take time to properly diagnose the issue. I also wish we had more choice in who comes out. Overall, it’s been helpful for us, but it’s not perfect.

7 months ago

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Verified Customer

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Betty

When I was told if it could not be fixed ,it would be replaced,I thought it meant you would replace my unit. Not just give me a money option to replace the unit myself. That is the whole reason for having the warranty so that I do not have to replace ot myself. I am not skilled in electrical and am too old to handle the task alone. I am a senior citizen & the whole reason I choice this hone warranty was for the help & convenience of have a skilled professional fix my problems. This is not what I am being offered on a unit I did not know was 23 yrs old. The regular oven works great! The man you sent out did a really good job & said the part was too old tol ķ

7 months ago

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Verified Customer

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Deborah

Very happy with our experiences with Choice Home Warranty. They have responded in a timely manner to all of our requests and the response of the service vendors have been excellent. Highly recommend them to anyone who needs to choose a home warranty company.

7 months ago

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Verified Customer

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Germaine

In the past year, CHW was called to fix our stove, microwave and dryer. On all three occasions we were met with exceptional service by the technicians and on each occasion they were able to fix our appliance(s) and they now work like new! We would recommend CHW without hesitation.

7 months ago Edited January 15, 2026

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Verified Customer

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Norma

I was impressed with their quick response when my air conditioner was not cooling. At first they gave me an appointment for 4 days out. When I was assigned a tech, I was able to arrange for them to come in two days. They were quick and efficeint.

8 months ago Edited June 11, 2025

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Verified Customer

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Luis

The companies you hire to solve your home problems are top-notch. They are reliable and have excellent communication skills. I highly recommend Choice Home Warranty. Believe me, I have had two different home warranties from other companies, and this is hands down the best!

8 months ago

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Verified Customer

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Sherri Barrett

My last experience with CHW was very good. We had a problem with our dishwasher. The tech was on time, knowledgeable and made the repair. We did have a questionable experience with another Warranty call. We gave up on the situation eventually and made us weary of what to expect. However this one was a 5 Star!!!!!

8 months ago

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Verified Customer

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Cindy Barrett

My first experience was great. I made the phone call to CHW, an electrician contacted me shortly and made an appointment, I paid my $75, and he fixed my problem. It would have definitely cost me well over 75!! So far, I am well pleased!

8 months ago

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Verified Customer

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Dennis

Great thus far I have had two service calls and both were professional and resulted in a completed repair. One repair took about a week to get the part so we were without a washer for a bit but they kept us informed and it did get repaired.

8 months ago

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Verified Customer

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Brenda

It's complicated, I thought that when service was provided and the product was approved, I thought that I did not have to worry about replacing it myself. Yes, my system was approved but for the amount of the approval was not enough to cover my replacement. So because you do not want mismatch appliances in your home, I ended up having to pay out of pocket cash as well. I think that you need to explain to senior citizens what the Replacement Process means in more details. Because the e-gift card is less than what the merchant is selling for your replacement and you have end up paying the difference

8 months ago

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Verified Customer

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Jose

I called Choice Home Warranty I spoke with a Rep. He got my information and told me they will call me they did and they made appt. For the very next Day. I did not need any parts for the Ice Maker because the part Was not broken .

8 months ago

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Sally and David Blair

I love Choice. Their service people who come to your home are great. You pay the technician, not choice , so you know it will be fixed. I had AHS before and they charged before arrival and did nothing if technician failed ..and also replacement of plumbing parts were not comparable. Choice Hone Warranty has done an excellent job

8 months ago

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Verified Customer

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Jim

Choice Warranty was quick to respond to my refrigerator not making ice. They got back with the name of the vendor to service my claim. The vendor was pleasant and courteous on the initial visit even tho there was no call when they didn’t show up the day schedule due to over scheduling. I didn’t hear from the vendor again until 2 weeks later. During that visit the vendor was rude and in professional. I reported to Choice and they contacted the vendor while I was on the phone. I expect the part to come in and be installed by the vendor.

8 months ago

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Verified Customer

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Craig

I like everything about Choice. My single experience to date met with great customer service and the contractor who arrived at my home was courteous and professional. My appliance had to be replaced so I was given a Loews gift card for a fair amount. Unfortunately, it took 20 days to get the card. Much too long.

8 months ago

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Verified Customer

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James

The service technician was on time and was courteous when he arrived. He went to work and kept me informed on what was being done. Diagnosed the problem parts were ordered and returned and finished the repair. So far with only one repair they did a good job on communicating the steps being taken to accommodate my issue.

8 months ago

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Eldon Lopez

The warranty was sold as a 5-year package to lock in rates. Essentially, that also locks the purchaser from going elsewhere if it doesn't work out. Contractors are hit or miss. Sometimes great, other times, horribly under trained. Customer service is outsourced to a call center in the Philippines where no meaningful decisions can be made at their level if there's a problem. When an appliance is not repairable, they do offer good fair market value for a replacement in the form of a gift card. The catch is that it takes up to 30 days to receive it so be prepared to live without that appliance until it arrives. (It took 30 days to the day: 2 days for scheduling, a week and a half for a decision after approval of the amount, the rest was waiting time for the card to be emailed. Overall, I'm glad I have it, but it could be a lot better.

8 months ago Edited November 8, 2025

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Verified Customer

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Robert

They offer affordable friendly service. They are flexible, accommodating to your needs. I was kept informed during the entire service needed. The technicians were professional, friendly and kept us informed during the service required. I would recommend this company to anyone.

8 months ago

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Verified Customer

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Joan

Simple process for filing claims, and friendly experience so far!

3 weeks ago

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Santos

Took too long to issue replacement voucher, had to do my own install of my microwave. The whole process took too long.

3 weeks ago

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Ann

they had good reviews from customers and that's what I was wanting

3 weeks ago

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Donald

They wouldn’t pay because I got someone else to do the job

3 weeks ago

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G

Service was excellent t and work Was done completely and timely .

3 weeks ago

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Dwayne

I have a plumbing problem and choice home warranty will not help me repair the problem. They won’t even refer me to a plumber that I can hire on my own to fix it.

3 weeks ago

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Linda

They were rated fairly high and I was tired of my old warranty company

3 weeks ago

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Adrian

Choice Home Warranty gave me the best price for the plan I wanted.

3 weeks ago

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Nancy

Quality of the Companies that they choose to provide service repairs

3 weeks ago

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Iqbal

GOOD SERVICE, Need to improve time for assigning a Tech. It must be within 24 Hrs.

3 weeks ago

Choice Home Warranty Reviews