Choice Home Warranty: Read 52,564 User Reviews From Real Homeowners

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Sylvia Paige Fayetteville, NC

Choice Home Warranty always find a loophole or a way out of paying for or replacing anything. They term of normal wear and tear does not cover anything. This the repeat service I receive from Choice Home Warranty the MAJORITY or 99% of the time I submit a claim.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage

Nov. 9th, 2020

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Stanberys2 ,

My understanding when we purchased Choice was any problems with appliances would be fixed or replaced. I AM VERY UNHAPPY that my double oven which can’t be fixed will NOT be replaced and you are allowing me $699 to replaced it myself. IT WILL COST $1,300 - $1,700 to get an elec self cleaning elec double oven. This is unacceptable

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 5th, 2020

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John Bolsinger Melissa, TX

Some of the coverages lack support. In addition, the amount to replace items is usually very low compared to replacement cost!

6 years ago

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Willa Williams San Antonio, TX

Excellent response time. Courteous professional service, no waiting for parts serviceman had part available.

6 years ago

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William Zemke Forest Lake, MN

Repaired a dryer .They were there when they said they would be there. repaired the dryer in 3 days. Thanks Bill

6 years ago

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Michael D. Asuncion

I’ve been a customer since 2018 and it’s been like the past several years that I’m having a hard time having people come and finish up the job then I have to complain and have the job get done. I’m still lifting the dark on having my refrigerator fixed.

6 years ago Edited April 3, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 2nd, 2020

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Kathleen Gray Oxford, WI

Hardly ever used this warranty in 8 years and now that I needed my AC repaired, they denied because the AC condensor was not 15 years old only 13. Took my money for all these years, plus money on another property and told me to go to H____ when I needed them. A terrible scam, company not worth their word at all.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage.

Nov. 2nd, 2020

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kat jackson Sandy, UT

Love this company, we have had to call them several times. every time we got quick service, job done within 2 days.

6 years ago Edited January 10, 2024

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Mary Francis Hamtramck, MI

This was my first claim. It was handled swiftly and they kept me informed of the details through e-mail.

6 years ago

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Velma johnson Daphne, AL

Worst experience I have ever had. Salesmen wanted me to buy everything from toilet paper to caviar. When I told him what I wanted he kept trying to give me a better deal and sell me more stuff. I cancelled the contract. Would not recommend to anyone, just because of the high pressure selling.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Oct. 29th, 2020

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Cynthia Pesante Newport News, VA

Friendliness. Dislike is why I have to pay $45 service fee when I didn't have to before plus the cost of the warranty to begin with.

6 years ago

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Joe Sanfilippo New Hyde Park, NY

The customer service is excellent. Getting through to someone doesn't take long. They get a technician out quickly

6 years ago

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Marz Greenwood, IN

I just think it is ridiculous to pay $65 for locks to be switched and they only pay for 4...very disappointing as it is beginning to sound like this is more of a scam

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourages all of our customers to review their coverage.

Oct. 28th, 2020

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Ridge Pearl Columbus, IN

Takes weeks/months for feedback, always looking for a loophole to not cover something, and they tie the technicians hands every step of the way. No issue with the technicians they send though!! Most have been very professional.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 22nd, 2020

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Brenda Hankins Bedford, TX

This was our first time to use it and we were very pleased. The service man came two days early, and was amazing

6 years ago

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Monique Watkins Riverview, FL

I am a dissatisfied customer and will not recommend this company to anyone. There was a mistake made in scheduling an appointment either by your company or the contracted service provider and I was not made aware until I contracted the service provider after missed appointment time. I paid out of pocket to resolve my AC issue.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2020

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K Armstead Laplace, LA

So far, so good! I am a brand new customer and when I called to file my first claim, the technician was out two days later!

6 years ago

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Danielle Gantner-Cooper Mason, OH

I am still deciding. My first claim was denied my second claim went well and my third claim was denied. I'm not batting very well at this point.

6 years ago

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Robert S Charlotte, NC

Ease of making a claim and following it on line and the quickness they get a service tech to come out.

6 years ago Edited January 10, 2024

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Parimal Joshi Littleton, CO

Great response time to a claim request, good customer service, and Quality Contractor company for repairs.

6 years ago

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Shari Campbell Lakeland, FL

I had a plumbing leak and the technician they provided didn’t show up and gave me an attitude when I called. I still have the leak and have been unable to get a plumber from them. The supervisor was useless. Very bad company. Stay away.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Joe R Valley Stream, NY

Do not like all the loopholes and excuses Choice comes up with to deny a claim. Choice should trust the expert opinion of the technician who shows up versus their in-house technicians. Refund policy is also predatory. Designed so there is no point to refund once you've had any time/calls.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 20th, 2020

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Christine M Noga Grafton, OH

My claim was handled quickly. The service company was out the next day. I was ve r satisfied with the overall service.

6 years ago

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Critter Olivette, MO

Generally Choice is pretty good about handling claims. Not sure how they screen service techs, but some of the ones that have been sent are not really qualified.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 13th, 2020

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dennis sappp ,

The technician way great he replaced the bad transfer, but did not receive the ok to replace the 16 year old fan motor that was operating at half capacity.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Oct. 15th, 2020

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John K Mooresville, NC

We haven't been impressed with the Choice Home Warranty. We have requested assistance on two separate occasions and both times all we get is excuses as to why they won't honor the repair.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 15th, 2020

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Beverly Hunter Washington, DC

The gentleman I spoke to was very nice and explained everything about the questions I had it was pleasant.

6 years ago

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Reginald Stenhouse North Las Vegas, NV

Absolutely the best customer service I've ever experienced in a home warranty company! They never fail to deliver!

6 years ago

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stingwray1943 ,

i have used it twice & have not had anything repaired. i got 250 for a stove not repaired & i just had them here for my refridgerator.it's wasn't repaired either

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your refrigerator claim, our records show that we have authorized the repair and the technician has ordered the replacement parts and will be back out for the repair.

Oct. 13th, 2020

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Debbie Robinson Phoenix, AZ

Really disappointed that Choice warranty is not covering anything on this AC repair. We are ending up replacing the system on our dollar. This is why we have a home warranty - so that if big systems break they are taken care of by the warranty. Not happy

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website, under user agreement.

Oct. 12th, 2020

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Kim George West Salem, OH

Only offered $349 to replace a gas range. Had to call to get it raised to $500. Still does not cover the cost of a new one. The policy cost $583, they could certainly have covered entire cost. Would not recommend.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 8th, 2020

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Nicole Hayes ,

I received service the morning after putting in an online claim. Very quick and professional service.

6 years ago

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harmony patel Ellicott City, MD

I wouldn’t recommend choice home warranty, poor customer service, no timely response and way too long of turn around time, issue still not resolved and sending me link for rating service? Please complete unfinished claim before you ask us for feedback. Thanks

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 6th, 2020

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Mary Odom Hot Springs Village, AR

Only my first claim but good experience. Provider was very late but emergencies happen to all of us. He had it fixed in 30 minutes.

6 years ago

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Mohammad Alshameh Manhasset, NY

You service is the worst I been with you 3 1/2 years you are a thief and cheap now I finish with you but you charge my account $40 I don’t know why Even you called me 7 times and I Refused to the new Refused to renew the account. So please return my money as soon as you can.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that we have cancelled your account and the refund will be processing back to the card we have on file. We regret losing you as a customer

Oct. 5th, 2020

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Linda Dalton Boston, MA

I would give zero stars if allowed. I truly wish I had read all of the complaints about Choice Home Warranty before deciding to go with you. You routinely deny valid claims and try to get around making any kind of restitution to your customers. You are TERRIBLE.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 5th, 2020

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Roger T. Glendale, AZ

To many issues and not enough space to go into detail about the awful way it took CHW TWO WEEKS to have my water heater replace. I would NEVER recommend this company to anyone for home warranty. If I could rate this company one I would.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 1st, 2020

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Lorna Petty Roswell, GA

Claim filed in August. No one came till Sept. A compressor is broken in a stand alone ice maker. Will the repair be completed in 2020? No one has called to let me know if the part has been located.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact the technician to receive the diagnostic information. Once we receive the diagnosis, you will receive an update via email. Thank you for your patience and for being a valued customer of Choice Home Warranty.

Oct. 1st, 2020

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Amison , VA

We are considering changing home warranty company after being denied our first claim with your company. We were warned before choosing your company but believed your advertising hype.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website.

Sep. 28th, 2020

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carol scott Mobile, AL

when they say fix or replace, that's a lie....i had a washer problem and a microwave problem, neither could be fixed...they offered me money, which was not even close to replace the items....had a/c problem they rejected completely.....had to replace entire central unit.....don't trust them anymore....not at all

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Sep. 28th, 2020

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Burton Wilder Mission, TX

They had to go and come to much. Didn’t have the right parts. Did a temporary fix.that lasted long enough for the 30 days to expire.

6 years ago

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Teddi Hot Springs Village, AR

So far they have proven very inept, sending a Heating & Cooling company to diagnose/repair a kitchen oven. By his own admission the technician knew nothing about the oven. It has been three weeks and still no diagnosis and no repair.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 28th, 2020

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Meagan OBriant Hill Fayetteville, NC

They solved my problem quickly and efficiently. I had a new garage door opener the same week it broke!

6 years ago

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Deborah Oblath ,

So far I thought Kurt was a good salesman and got me a good price. I hope that I’m not disappointed.

6 years ago

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LaDona Herrera Dallas, TX

Very courteous and professional and provided me with a good understanding as to why my oven may have died.

6 years ago

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Katie Sherrod Michigan City, IN

The process to file a claim is quick and easy. We shall see how long it takes a technician to come out.

6 years ago

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Venkat Narayan McKinney, TX

Choice Home Warranty has been ignoring several attempts to be connected with their Case Officer and the Customer Service Specialist have offered no helpful ways to resolve the issue. I would not recommend them to any of my known contacts.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 21st, 2020

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Douglas Riggle Pataskala, OH

The service company they connected me with were prompt and courteous. Appreciate their quick response!

6 years ago Edited January 10, 2024

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Annette Dube Manchester, NH

I really can't say because experience isn't finish after 14 days after 11 days they gave me permission to find someone to put a hot water tank in. After 11 days they told me to find someone I did and now I am in dispute over whether they will pay because they said I would have too.

6 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 21st, 2020

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Dawn Mallorey Mesa, AZ

I will be canceling. I will not pay for a service that barely covers the cost of repairs and works with contractors who don't follow thru. My case was "escalated" to a customer representative who I left a voicemail with yesterday and emailed twice this morning that I have not heard back from.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 21st, 2020

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