Best Company Guarantee Choice Home Warranty Logo

Choice Home Warranty Reviews

star star star star star_border

9.3

Overall Score

cancel

Filter by:

arrow_drop_down

Sort by:

arrow_drop_down
info
star star_border star_border star_border star_border

Cliff Spohn

If a product needed replacing they would pay only 40 to 50% of replacement cost

4 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Manique Shillingford Phoenix, AZ

overall just bad had water heater problems and they won't service it!

4 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 9th, 2020

star star_border star_border star_border star_border

Nancy Scheirer Cape Coral, FL

Terrible thieves take your money and don't follow the contract Nancy Scheirer

5 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 19th, 2019

star star_border star_border star_border star_border

steve Lee's Summit, MO

Pure scam artists, they dont pay or cover the way they claim

5 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 18th, 2019

star star star_border star_border star_border

Dean Lutgert Humble, TX

As usual when it comes to HVAC System all claims are denied

5 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 29th, 2019

star star_border star_border star_border star_border

Mark Brock7ironon Lexington, KY

Thx for hanging up on me that was a big mistake on your behalf and mine

5 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We apologize to hear that your call was disconnected. Please contact us at 1.888.531.5403 for further assistance.

Jun. 24th, 2019

star star_border star_border star_border star_border

Melanie Mechanicsville, VA

Horrible customer service and false advertising. Do not waste your money!

5 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW

May. 9th, 2019

star star star_border star_border star_border

Juan Lino Garza Penitas, TX

Warranty did not cover a/c parts and Freon repairs.

6 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 4th, 2018

star star_border star_border star_border star_border

Gayle F Bechard Murphy, NC

The plumber did not show up or call us about his appointment he had.

6 years ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with our technician.

Choice Home Warranty appreciates your feedback as we do not condone unprofessional behavior. We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.

Sep. 7th, 2018

star star_border star_border star_border star_border

ROGELIO Homestead, FL

HOW THEY ACT BEFORE I BOUGHT THEIR POLICY TELLS ME THEY ARE NOT GOOD

6 years ago

star star star_border star_border star_border

Rob Malta, OH

Sorry, too many negative reviews-did not purchase

6 years ago

check_circle

Review Source

star star star_border star_border star_border

Darlene McConnell Arlington, TX

I have not heard anything about the service I requested.

6 years ago Edited June 23, 2023

star star_border star_border star_border star_border

Anonymous East Stroudsburg, PA

Asked rep to send me info via email and to call me back and he never did

6 years ago

star star_border star_border star_border star_border

Ron San Antonio, TX

I never got a call back from anyone when I submitted my request online

6 years ago

star star_border star_border star_border star_border

John Silverstein Suffern, NY

All claims have been initially denied. Your warrantee is poor.

6 years ago

star star_border star_border star_border star_border

denise phillips Harker Heights, TX

will be on phone for over a hour. what does that tell you about their service

6 years ago

star star_border star_border star_border star_border

Manuel Juson Shamrock, TX

The worst company I ever deal with. I am canceling my Policy with them now.

6 years ago

star star_border star_border star_border star_border

Marcia Segraves

Denial of a claim on my AC even though I have it regularly serviced.

7 years ago

check_circle

Review Source

star star_border star_border star_border star_border

Balaji Seshadri Glen Allen, VA

Replacement money is a cheating, my dish washer was worth if $550 and they gave only &246

1 year ago

Choice Home Warranty Logo

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 14th, 2023

check_circle

Review Source

star star_border star_border star_border star_border

CR Chase Henderson, NV

refusal to pay warranty claim to repair HVAC. beware A2

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Elizabeth Minster Navarre, FL

They automatically reject all of my claims.

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Sam C Gonzales Rockwall, TX

Did not do a good job of evaluating the problem.

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Kelsey Loethen Columbia, MO

Extremely difficult to work with, claims take forever

1 year ago

star star_border star_border star_border star_border

Keith Bennett Los Angeles, CA

Would not authorise to remove toilet to unclog drain.

1 year ago

star star_border star_border star_border star_border

Robert

You cancelled my coverage. You did not come to make the repairs. I have plumbing issues that you did not fix.

1 year ago Edited January 10, 2024

check_circle

Review Source

star star_border star_border star_border star_border

Elise

Two claims, both times not helping. Why am I paying?

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Anthony Howard Peachtree Corners, GA

horrible communication. Hidden information not enclosed

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Len B Stamford, CT

Took way too long to have a water leak repaired

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Patricia Charlotte, NC

2 visits yet air conditioner is not repaired

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Tjb Lexington, SC

Horrible Choice warrenty customer service

1 year ago

star star_border star_border star_border star_border

Carlos Scapinello Ridgeland, MS

AC isn’t cooling against. After 24h of repair

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Alwin Brown Avon, MA

Failure to provide proper service and live service

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

jeff r dixon Atlanta, GA

I disagree with having to pay over half of the cost

1 year ago

star star_border star_border star_border star_border

j Charlotte, NC

only the salespeople get a star, no one else

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Jose Burger Prescott, AZ

Great Company with a horrible customer service

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Luigi/Cathryn Queens, NY

Service a claim takes too long >. Poor customer service .

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Darrin GA

Don't have qualified companies. I'm not satisfied at all

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Joyce Kansas City, MO

Do not cover enough claims when submitted

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Tangela hanks Frisco, TX

Will not renew my contract Three days with no hot water

1 year ago

star star_border star_border star_border star_border

Ang Mus McKinney, TX

waste of money!!!no coverage for anything!!!

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Jan Mesa, AZ

Not even 1 star. Terrible service!!!!!!!

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Greg

No one ever showed up for scheduled appointments!!!!

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Frank North Port, FL

No response in a timely fashion. Just run around

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Kevin Schreiber Pittsburgh, PA

Dishwasher still not fixed No call or nothing

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Mistii Malcolm Cincinnati, OH

Refused to negotiate, horrible attitudes

1 year ago Edited May 15, 2023

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Carol West Bend, WI

Submitted claim a week ago, no contractors yet.

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Robert Cheetham Friendswood, TX

Useless plumber. Charged $45 did nothing. Did not follow up

1 year ago

check_circle

Review Source

star star_border star_border star_border star_border

Michael Tanke Phoenix, AZ

It took 2 weeks to get a service person scheduled

1 year ago

star star_border star_border star_border star_border

venu madhav Phoenix, AZ

there is lot of miscommunication between choice and vendors

1 year ago

check_circle

Verified Customer

check_circle

Review Source

star star_border star_border star_border star_border

Todd Vallin Tampa, FL

Covered virtually nothing of significance, not worth it.

1 year ago