Choice Home Warranty: Read 42,109 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Donald Davis Philadelphia, PA

had a problem with my furance because it was old my claim was rejected

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage .

Jan. 18th, 2021

star star_border star_border star_border star_border

Anthony McGee Tyler, TX

Awful company , poor customer service . Avoid like the pandemic

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 4th, 2021

star star_border star_border star_border star_border

Pat russ Charlotte, NC

My claim was denied and it is actually in appeal right now. I am not happy

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 5th, 2020

star star_border star_border star_border star_border

Tanya Mackenroth Meridian, ID

You took the money out of my account already. What happened to the free month?

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Nov. 2nd, 2020

star star star_border star_border star_border

Cheryl Mauro Atlanta, GA

We haven't gotten our hot water heater working yet!

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 13th, 2020

star star_border star_border star_border star_border

Terri Noggle Chicago, IL

Poor customer service, poor call back, poor follow through, curt resolution

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 12th, 2020

star star star_border star_border star_border

Renee Brown Durham, NC

most of the time you do not cover needed services

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Oct. 5th, 2020

star star_border star_border star_border star_border

Eleana Irizarry Haledon, NJ

I am still waiting for someone to come and fix the issue with my refrigerator.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Thursday October 1st, 2020 between the hours of 01:00 PM and 05:00 PM.

Oct. 1st, 2020

star star star_border star_border star_border

Eugene C Frazier Hattiesburg, MS

What I like least is it is too impersonal.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 10th, 2020

star star_border star_border star_border star_border

Pam Cosby Missouri City, TX

The one time I needed it, it didn’t work and I had to pay the service fee.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2020

star star_border star_border star_border star_border

Mohammed Shubair Norcross, GA

Thy never fixed anything Always thy found an excuse not to do anything

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Sep. 2nd, 2020

star star star_border star_border star_border

STEVE LEWIS Shreveport, LA

Technicians great, CHW overall was so so

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 13th, 2020

star star_border star_border star_border star_border

Marshall JU Arlington, TX

Choice warranty does not now much about what is covered by the item of services

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 11th, 2020

star star_border star_border star_border star_border

Jonathan Shurlow Clover, SC

Bad. Told me the repair was covered. Then when the tech came it wasn’t.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Aug. 4th, 2020

star star_border star_border star_border star_border

Terry Roberson ,

Quick response. don't tell you the hidden cost. $1,600 for an air conditioner

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jul. 28th, 2020

star star star_border star_border star_border

Paul Bartels Towson, MD

Fixed but took 5 days for ac service call

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 28th, 2020

star star star_border star_border star_border

Theresa Cooke Ashburn, VA

Customer service is not as good as I thought it would be.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jul. 23rd, 2020

star star_border star_border star_border star_border

linda bauch Yuma, AZ

never pay on anything !! no matter the problem they have a excuse !

4 years ago

star star_border star_border star_border star_border

Horia Draghiciu

Horrible customer service, claim still not resolved after 2 months

4 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403 for further assistance.

Jul. 8th, 2020

star star_border star_border star_border star_border

Petra Tubbs Dunlap, TN

This company is a pathetic, they try to get out of paying what they should.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 2nd, 2020

star star_border star_border star_border star_border

roy ellis Jonesborough, TN

Send excellent technicians, but policy has far too many exclusions.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 30th, 2020

star star_border star_border star_border star_border

Carmine Casrriero Tucson, AZ

Typical Warranty company, take my money then we submit a claim and its denied.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 30th, 2020

star star_border star_border star_border star_border

Carmen Brango Phoenixville, PA

Terrible not had a service person complete the job yet. Getting disgusted !

4 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Jim Land O' Lakes, FL

Poor communication and lack of education their customer service team has.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 17th, 2020

star star_border star_border star_border star_border

BD Houston, TX

They never cover any repairs, what ever breaks in the house is never covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 15th, 2020

star star_border star_border star_border star_border

Marlanty1 Chicago, IL

Keep making up excuses not to pay for claim work! Can’t wait to cancel

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Please contact us at 1.888.531.5403 for further assistance

May. 12th, 2020

star star star_border star_border star_border

ralph Plano, TX

Job started not as yet finished. parts where ordered

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

Apr. 14th, 2020

star star_border star_border star_border star_border

Phong Taylors, SC

Stay away. Offer $375 to replace a $1800 frid. Scam company !!

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 8th, 2020

star star_border star_border star_border star_border

Matt Edwards Albuquerque, NM

There are 2 things wrong with Choice. 1 - They will spam you even after you sign up without any end. You can unsubscribe, and they still spam you. Because of this it's also hard to find your actual paperwork. 2 - The shiny sales pitch seems like everything is covered. For example it says the shower is covered... but if you read it more carefully they don't. They "Exclude" - Bathtubs and showers - Cracked porcelain - Glass - Shower enclosures and base pans - Roman tubs - Bath tub drain mechanisms - Sinks, and much much more... So what of the shower would they actually cover? Maybe the shower head that costs 30-50 bucks that you could install yourself, but that they would charge you $65 for? Maybe not even that I'm not sure. At the end of the day this is a total rip off. They don't actually pay out for any claims. I've had 2, it's garbage. Another short example is garage doors... they say they cover them: INCLUDED: All components and parts, except: EXCLUDED: Garage doors - Hinges - Springs - Sensors - Chains - Travelers - Tracks - Rollers - Remote receiving and/or transmitting devices. So.... they cover the garage door, except for the garage door, and ALL parts included in it. They're a total scam.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Feb. 26th, 2020

star star_border star_border star_border star_border

Cliff Spohn

If a product needed replacing they would pay only 40 to 50% of replacement cost

4 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Manique Shillingford Phoenix, AZ

overall just bad had water heater problems and they won't service it!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 9th, 2020

star star_border star_border star_border star_border

Nancy Scheirer Cape Coral, FL

Terrible thieves take your money and don't follow the contract Nancy Scheirer

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 19th, 2019

star star_border star_border star_border star_border

steve Lee's Summit, MO

Pure scam artists, they dont pay or cover the way they claim

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Sep. 18th, 2019

star star star_border star_border star_border

Dean Lutgert Humble, TX

As usual when it comes to HVAC System all claims are denied

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 29th, 2019

star star_border star_border star_border star_border

Mark Brock7ironon Lexington, KY

Thx for hanging up on me that was a big mistake on your behalf and mine

5 years ago

Reply from Choice Home Warranty

We apologize to hear that your call was disconnected. Please contact us at 1.888.531.5403 for further assistance.

Jun. 24th, 2019

star star_border star_border star_border star_border

Melanie Mechanicsville, VA

Horrible customer service and false advertising. Do not waste your money!

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. One of our Consumer Advocates will be contacting you shortly to address your concerns.
Kind Regards,
CHW

May. 9th, 2019

star star star_border star_border star_border

Juan Lino Garza Penitas, TX

Warranty did not cover a/c parts and Freon repairs.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Oct. 4th, 2018

star star_border star_border star_border star_border

Gayle F Bechard Murphy, NC

The plumber did not show up or call us about his appointment he had.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with our technician.

Choice Home Warranty appreciates your feedback as we do not condone unprofessional behavior. We have applied a onetime free service call fee onto your policy, in hopes that your next experience with Choice Home Warranty meets your expectations.

Sep. 7th, 2018

star star_border star_border star_border star_border

ROGELIO Homestead, FL

HOW THEY ACT BEFORE I BOUGHT THEIR POLICY TELLS ME THEY ARE NOT GOOD

6 years ago

star star star_border star_border star_border

Rob Malta, OH

Sorry, too many negative reviews-did not purchase

6 years ago

star star star_border star_border star_border

Darlene McConnell Arlington, TX

I have not heard anything about the service I requested.

6 years ago Edited June 23, 2023

star star_border star_border star_border star_border

Anonymous East Stroudsburg, PA

Asked rep to send me info via email and to call me back and he never did

6 years ago

star star_border star_border star_border star_border

Ron San Antonio, TX

I never got a call back from anyone when I submitted my request online

6 years ago

star star_border star_border star_border star_border

John Silverstein Suffern, NY

All claims have been initially denied. Your warrantee is poor.

6 years ago

star star_border star_border star_border star_border

denise phillips Harker Heights, TX

will be on phone for over a hour. what does that tell you about their service

6 years ago

star star_border star_border star_border star_border

Manuel Juson Shamrock, TX

The worst company I ever deal with. I am canceling my Policy with them now.

6 years ago

star star_border star_border star_border star_border

Marcia Segraves

Denial of a claim on my AC even though I have it regularly serviced.

7 years ago

star star_border star_border star_border star_border

Balaji Seshadri Glen Allen, VA

Replacement money is a cheating, my dish washer was worth if $550 and they gave only &246

1 year ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 14th, 2023

star star_border star_border star_border star_border

CR Chase Henderson, NV

refusal to pay warranty claim to repair HVAC. beware A2

1 year ago

star star_border star_border star_border star_border

Elizabeth Minster Navarre, FL

They automatically reject all of my claims.

1 year ago

Choice Home Warranty Reviews