Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star_border star_border star_border

Sunil broker Richmond, TX

They didn't fix my refrigerator since last two months

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will follow up with the technician for the status of your repairs. Thank you for being a valued customer of Choice Home Warranty

Jun. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Miroslaw Skibniewski

I was ignored on a recent request to reconsider my claim.

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 17th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Lee Ferrell-Frye Oxon Hill, MD

I cancelled the service on May 11th and saw a charge on June 4th

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

John Bailey Sunnyvale, TX

Poor customer service. We've been lied to over and over. Terrible company

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Christopher Swindell Las Vegas, NV

I have two claims out and have gotten two service charges and no repairs!!!!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ricky Smith Des Moines, IA

Very poor customer service. Been trying to get ahold of them for a week.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Netter Wallace Miami, FL

Rude, unprofessional, & combative very difficult to get appointments

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 21st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Traona Kearney Greensboro, NC

Sales people using misleading tactics to sign customers.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Benny Slidell, LA

Things don’t get done. It didn’t work out well for me. It is horrible.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike Buford, GA

They find every excuse they can not to approve most of the claims.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

frances mckenna Stewartsville, NJ

It's been 6 weeks an no resolution. They have not stood behind their warranty.

4 years ago

check_circle

Verified Customer

star star star_border star_border star_border

Bonita Brooks Spartanburg, SC

Did not help my expensive home repair. home

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Tia Kring Pearl, MS

They are terrible at contracting out adequate and quick help for customers.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

May. 24th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Balvinder Cypress, TX

Not good. I called 10 times but NO one call me back after leaving your numbers

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Amanda Olivas Watkins, CO

Not transparent and they seem not to care about the customer

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

May. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Wayne Orlando, FL

Customer service is pretty quick on the response time.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Dennis Hughes Waxhaw, NC

They sell one thing but when you have a claim it’s not covered

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 6th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

William Bates Blacklick, OH

There is some misleading comments within the contract

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

mona Bentley, KS

Find anyway they can to not pay for things that should be covered

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 6th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Deborah And Lou Leesburg, FL

I had actually had them in the past and I renewed. They're quick to respond.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations. We hope you will take a moment to update your star-rating to reflect your positive experience.

Apr. 20th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Diane Hines Cooper Voorhees, NJ

Service is not good for customers bad experience

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 8th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Erin Burks New Orleans, LA

Still not repaired three weeks after initial visit

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 25th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

John M Moore Kingsport, TN

Takes you way too long to find certain technicians

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

William Fraley Ft Mitchell, KY

Off the wall contractors no reliable contractors

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 17th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

M B Gaithersburg, MD

Poor contractors. They are not reputable.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 1st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Thomas Tomball, TX

My refrigerator broke and they couldn’t fix my problem.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Judith Pope Saint Louis, MO

They don't cover essential plumbing problem.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Feb. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Not happy

Must always get pre approval, even when water is everywhere

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

DJuan Alexander

Out of pocket expenses involved. Warranty does not cover your labor cost

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage

Jan. 25th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Khamphanh Ennis

Only Dryer took me for four week nothing been done as of NOW..

4 years ago Edited January 10, 2024

check_circle

Verified Customer

star star_border star_border star_border star_border

Kristina

I've had a broken refrigerator for over a month ago and it is still not fixed.

4 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Cash Craig

Terrible communication. Zero follow up on issues. Takes way too long on issues.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 24th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Brian deamer

Have had to have them contact numerous repair shops to fix problemd

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

t

customer service and most technical staff are below average

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Constance Hanna

After 4 weeks still waiting for repair to be made on my oven

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 27th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Rick Cochran

The policy on response and repair is awful.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 27th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Todd

They would not follow up with provider they sent.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 21st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Louise

Thought we would have more things covered than are covered with them.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Oct. 20th, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Jerome

don not any competent service contractors

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 5th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

E. Pat Parker

Never finish anything they start and lie about required services.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 24th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

J MCNABB

THEY MISREPRESENT, MISDLEAD, AND UNDERPAY CONSUMERS CONCERNING CLAIM PAYMENTS

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 24th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Kimberly

Will not pay for major AC ISSUES although they will tell you they will cover

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 17th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

J

The customer service was horrible. I would not recommend them.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 17th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

DeeDee Breaux Austin, TX

They haven't paid one claim on the 5 I've made so far. Terrible.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 10th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

John Aquilla, TX

Horrible customer service, rude & sleepy salesman contractors

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Sep. 2nd, 2020

check_circle

Verified Customer

star star star_border star_border star_border

Alan Rembold Dover, DE

poor commuincation. They don't stand behind the customer.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 3rd, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

VIci fabry

Never got any help from them with ac. It was 115 and waited two days for help.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 28th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

James Simon

Find reasons to deny claim . This happened on more than one occasion

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jul. 21st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Lisa Gilmour

The technician told me I need a part but Choice won't approve it.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we are awaiting an update from your technician.

Jul. 21st, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Ianvi Trinidad

Delayed order of parts due to error in ordering and delayed delivery

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 16th, 2020

Choice Home Warranty Reviews