Choice Home Warranty: Read 42,071 User Reviews From Real Homeowners

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N Wilkes

Provide solid repair experts. Respond in a timely fashion. Easy to work with.

3 years ago Edited January 10, 2024

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Hank Philcox

I had an issue with the gas furnace this year and they selected a repair person to come here and he was outstanding. He fixed the problem and much more. They are very responsive.

3 years ago Edited February 26, 2022

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DP

Typically quick to get service scheduled

3 years ago Edited January 10, 2024

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Howard Hofferman

You have to fight with them every time you call them and every time something needs to be fixed they have a reason why not. When I had major claims for my air conditioning and heating system I did not even bother to put a claim in. I needed the air conditioning fixed. I just went and got it when my refrigerator stopped working I decided that the smartest thing for me to do was to just go buy a refrigerator I didn't put a claim in because I didn't have the time to fight.

3 years ago Edited January 10, 2024

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judith lyon

We have a very talented repairman who is prompt and has always been able to fix the problem.

3 years ago Edited January 10, 2024

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Angelina Radjenovich

They're pretty trustworthy. One time I needed to replace my hot water heater and they came back and said it's not covered because it's not in the house and it's not the garage.

4 years ago Edited January 10, 2024

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Yvonne Miller

Choice is very good. Their coverage is well worth it. It is a very good company. Very fair. The staff is very personable. They are concerned and make sure everything is taken care of. They fixed my toilet the next day.

4 years ago Edited January 10, 2024

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Ellen Gordon

CHW did not complete the repairs to my A/C unit, it still leaking. CHW did not pay the full price ot cost me to replace my dishwasher. They only gave me $246.00 to replace the dishwasher and high is everything is these day, that amount was not enough. Take my advise and keep your monthly payments and save for your own repairs.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 21st, 2021

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Costner

Most of the time they have to send me someone else or I get disconnected. The last time was great, they approved the repair and it was done. I've been a customer for a long time and half multiple houses with Choice because I think that they are pretty good company overall. Some people that they send are not quite as knowledgeable as they should be.

4 years ago Edited January 10, 2024

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Din

Usually pretty good. The quality of service is good. Good value for the dollar. Just recently called them up because I needed a fan replaced and they sent a guy out to come do that. It's a pretty good company, I've had them for about ten years and used them a few times. One time for the air conditioning and I wasn't happy with the outcome but other than that everything else has been positive.

4 years ago Edited January 10, 2024

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albert birks

to many exceptions on items covered. no leaway on real issues or method to appeal.

4 years ago Edited October 13, 2022

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Gary Abraham

Could not find a Contractor to fix my A/C and after talking to several contractors CHW don't pay their bills.

4 years ago Edited January 10, 2024

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sudheer

Quick and nice work, their plumbers turn up soon to fix my complaints.

4 years ago Edited January 10, 2024

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Julious James Ebrom

Every time I've had to use it, I just filed a claim. I call it in and in one or two days the repairman's already here. I've had an excellent service.

5 years ago Edited January 10, 2024

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Ron

They will only repair sertain things, and not replace anything!

5 years ago Edited January 10, 2024

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James Smith

A couple times I needed to have my refrigerator fixed and they come out and they said well they don't do ice makers. A couple of times I had somebody come out and look at my heat pump and the guy came out and put some freon on it. I wasn't happy with the amount of money I gave but you know that's the best I could do. Customer support is sporadic at the moment.

5 years ago Edited January 10, 2024

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DS

The Claim Reimbursement Process worked for my case. I was able to find the right contractor to repair a discontinued system.

5 years ago Edited January 10, 2024

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James David Dunn

Choice Home Warranty is excellent with their quick follow up and assignment of a specialized technician to fix or replace your appliance or other important plumbing or electrical issues. They recently replaced a 9 year old GE Refrigerator after it was determined my compressor was shot. In less than 4 weeks I received 90% replacement check for a new Whirlpool Refrigerator that is larger than my 9 year old GE..They are excellent with follow up to be sure you are satisfied with the technician they assigned to address your issue.

5 years ago Edited January 10, 2024

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Ilgar Aliyev

quick service , Very professional, I like it

5 years ago Edited January 10, 2024

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Harvey Freeman

I needed a warranty to replace a microwave, which they did not replace. After a long period of time, they sent me an email saying, I got a credit at Lowe's Home Improvement. That's not acceptable. I had to go ahead and buy the appliance. They gave me a credit 30-something days later. I think the claim's resolution people are not doing their job correctly.

7 years ago Edited February 9, 2024

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Katherine Lowman

Furnace replacement, approved, however, forgot heat element, waited 2 months to complete this claim. Iam am thankful for replacement but took to long, several calls, to get claim finished.

7 years ago Edited January 10, 2024

Choice Home Warranty Reviews