Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Verified Customer

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Dennis Jilot Reno, NV

Had two claims they spent more time getting out of honoring than covering

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on
Our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Aug. 5th, 2019

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Verified Customer

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Bram Metairie, LA

denies claims by using wording in excluded sections of contract

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Regards,
CHW

Aug. 5th, 2019

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Verified Customer

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Keen Garfield, KS

bad service poor customer service you refused to fix my warer leak

6 years ago

Reply from Choice Home Warranty

We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 5th, 2019

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Verified Customer

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Francisco

They will deny all claims. Don't throw your money sways with CHW

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty covers mechanical failures that occurs from normal wear and tear; 85% of our claims are covered.

Sep. 7th, 2018

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Verified Customer

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John Collums

They denied my first claim because it was too exensive to cover.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Aug. 21st, 2018

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Verified Customer

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Antoinette Cameron, NC

They didn't fix or replace my unit. I have no AC.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 21st, 2018

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Verified Customer

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Dunlap Jacqua Hermiston, OR

I have not been able to contact them since they got my money

7 years ago

Reply from Choice Home Warranty

Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.
For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 14th, 2018

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Verified Customer

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David Dulude Summerfield, FL

First time I needed to use it I was denied

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2018

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Verified Customer

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Song Keswick, VA

Filed the claim twice, and no one ever contacted me to fix things.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Our consumer advocate will contact you directly for further assistance.

Aug. 14th, 2018

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Verified Customer

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Ash Keller, TX

They don't cover properly and poor contractors

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Verified Customer

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William Fredericksburg, VA

The fine print excluded something that was advertised as covered.

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 14th, 2018

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Verified Customer

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Linda Sanders Perkins, OK

The advertised warranty is not what it covers.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Verified Customer

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Dasha

If there is an emergency they cannot find a contractor in a timely manner!

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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Verified Customer

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Sanjiv Roseland, VA

Poor customer service and long waiting even for general questions answer

7 years ago

Reply from Choice Home Warranty

We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Aug. 7th, 2018

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Verified Customer

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Michael Oakton, VA

They summarily reject ALL claims. Claims MAY be paid only after appeal.

7 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We will contact you directly.

Aug. 7th, 2018

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Verified Customer

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KATHY ROWE Brandon, FL

over a month I signed up and have yet to receive my hard copy in the mail!

7 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We will contact you directly.

Aug. 7th, 2018

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Verified Customer

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Emeline Jacobs Lawrenceburg, IN

It took forever to get my policies in the mail.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 7th, 2018

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Verified Customer

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Aniqa S. Macon, GA

Whenever I call for a new claim is mostly not covered.

8 years ago

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Verified Customer

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JoAnn Savannah, GA

Service providers tell my CHW owes them money and they won't service my home.

8 years ago

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Verified Customer

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Barbara Charles Town, WV

Total rip off should be 0 stars. No help what so ever. Scam.

8 years ago

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Verified Customer

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Jason Taylor Leawood, KS'

They lied to me when they sold me the product and now just want more money

8 years ago

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Verified Customer

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Keith Stiles Somerville, TN

I heard about it from a friend, but it's a very complicated service.

8 years ago

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Verified Customer

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Imtiaz San Jose, CA

bad customer service and unexplained rules

8 years ago

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Verified Customer

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David calabris Charlotte, NC

Give false promises.but they Dont deliveon anything but take your moneyr

8 years ago

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Verified Customer

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Jim San Antonio, TX

Poor service and a scam company. Cannot be trusted for anything!

8 years ago

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Verified Customer

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Bert Houston, TX

It takes to long to get a tech to call back sometimes

8 years ago

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Angie Lawliss

Customer Service is awful. The guy that came out was great. He was professional and polite

8 months ago

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jay brown

CHW selects professional service contractors.

2 months ago

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Duane

Micro wave they didn't order a micro wave . they made of get it they gave us certication

1 year ago

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Archie Choudhary

1 year ago

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Robert

They do what they said you're going to do.

1 year ago

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Pranav

Good Service . Timely services. Provided needed support.

1 year ago

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Gabriel Apodaca

Great Service provided by Choice Home Warranty.

1 year ago

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Hiren

Services - Prompt actions. Good reputable contractors

1 year ago

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Ana

Good service. Technician did a really good job

1 year ago

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Ricky

cloud not give zero rating told 4 dirent reasons what claim on phone over 6 hrs being send to different people none helping

1 year ago Edited August 16, 2024

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Ernest

Reliable, thorough, and professional technician.

1 year ago

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Dan Meridian, ID

1 year ago

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Painda Shokooree

i got prompt apointment and customer service helpfull

1 year ago

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Michael Candela

1 year ago Edited July 5, 2024

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Capri Bougere

So far it has been a pleasure to work with you.

1 year ago

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Marliese

She was very helpful and very nice. Good

1 year ago

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Angelica

The company is really efficient. Al my issues were fixed.

1 year ago

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Caroline Ahoubim

The technician has so far been to my house 3 times and the problem is still not fixed

1 year ago

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Barry

I like my warranty paid for the fan motor

1 year ago

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john jimenez

Great service and always fast. Can't beat it

1 year ago

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Sorin Ciobanu

Amazingly prompt service! This business is run perfectly!

1 year ago

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Noppawan

Very quick to respond and assign the contact or to fix my issues.

1 year ago

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Viola

The speedy way things were done and care

1 year ago

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Dee Killer

This company denies most claims and can’t get contractors to do work for them. customer service is a joke and there is no one higher to help you

1 year ago

Choice Home Warranty Reviews