Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

star star star star star_border

Colin

I had to wait a long time for help with my urgent issues. The service was slow, and I felt frustrated as I needed a contractor for my leaking hot water heater and my broken air conditioning. While the representative was polite, the delays were disappointing.

3 years ago Edited January 10, 2024

star star star star star

Marian B

Very efficient and friendly Able to help and gave me a great product

3 years ago

star star star star star

Don B Gastonia, NC

Technician knew what he was doing.. courteous and knowledgeable.

3 years ago

star star star star star_border

Sherrie Snyder

Explained everything in full. Chris gave me his number to reach him if I had any questions.

3 years ago

star star star star star

Tom Hollingsworth Lewis Center, OH

The Tech was knowledgeable, punctual, friendly and efficient.

3 years ago

star star star star_border star_border

Chuck Proze Connelly Springs, NC

To slow getting service. When can't find you someone they tell you to find your own service and they will reimburse you

3 years ago Edited March 27, 2023

star star star star star

Robert Ramirez Austin, TX

The entire claims process was very streamlined, convenient, and quick n easy!

3 years ago

star star star star star

Joni Gallo

The promptness was incredible and the recent claim went well.

3 years ago

star star star star star

Thomas Birmingham, AL

Great customer service. Kept me informed. Sent very qualified repairman.

3 years ago

star star_border star_border star_border star_border

Sathishkumar S Littleton, CO

More than 2 weeks still my claim is not resolved. Technician collected service fee and left without fixing the issue. Highly disappointed with service.

3 years ago

star star star star star

Adrian Alvidrez Nashville, TN

Helpful with dealing with the "not so helpful" repair company

3 years ago

star star star star star

LennieH Opelika, AL

Quick response. Short response time scheduled. Good service.

3 years ago Edited October 3, 2023

star star star star star

Jose Dunnellon, FL

Great and fast service. Prompt attention and job completion!!!

3 years ago

star star star star star

Irena Clermont, FL

The technician was knowledgeable and replaced the garbage disposal quickly.

3 years ago

star star star star star

Joyce Fitzgerald Virginia Beach, VA

Quick response to every claim. Satisfactory solutions every time!

3 years ago Edited January 10, 2024

star star star star star

Tarsha Memphis, TN

The service is awesome! When something breaks down, I am worry free!

3 years ago Edited January 10, 2024

star star star star star_border

John M Nashville, TN

Too long a delay to payout replace cost after determination that CHW would not repair the unit.

3 years ago Edited April 17, 2023

star star star star star_border

Stanley King Tiffin, OH

CHW works quickly on trying to find the best person in your area to do the work that is needed.

3 years ago

star star_border star_border star_border star_border

M B Portsmouth, VA

You’re really going to send me a survey link when my washer has been broken since 2/19 with no repair date. Stay the hell away from this company. 1 star is too many!

3 years ago

star star star star star

Susan Granite City, IL

Very knowledgeable, very personable. Fixed my refrigerator issue quickly

3 years ago Edited January 10, 2024

star star star_border star_border star_border

Elena Saint Augustine, FL

Not sure what we’re paying for, to be honest. Seems like we pay out of pocket more than if we didn’t purchase the warranty.

3 years ago

star star_border star_border star_border star_border

Kaye Chapin, SC

They were not scheduled for over 2 weeks and then cancelled last Friday. Then they said tomorrow or way out. I am hoping they show up show up tomorrow.

3 years ago

star star star star star

James Lexington, SC

How quickly they had a technician at my house to address my problem and fix it.

3 years ago

star star star_border star_border star_border

Mary Visalia, CA

Two claims made and two very different outcomes. The refrigerator was a good experience and the clothes dryer a total fiasco.

3 years ago

star star_border star_border star_border star_border

Tom Somers GA

A certified plumber submitted a claim for a covered bathroom fixture plumbing repair and Choice did NOT approve the repair. This is the 2nd claim that Choice has denied.

3 years ago

star star star star star

Jeff Stewart Tucson, AZ

Service was delivered as advertised. Hassle free and timely.

3 years ago

star star star star star

wildman0228 Las Vegas, NV

Appreciate so much the quick/efficient/thorough service given when I called.

3 years ago

star star star star_border star_border

Bruce Dacula, GA

Little value for the money. Turning down legemate service request! Service people with limited experience.

3 years ago

star star star star star

Dasaya Cates Blacklick, OH

Easy repair request process. Contractor sent was on time, clean and knowledge.

3 years ago

star star star star star

Mark Sprague Spring, TX

The technician was extremely professional and knowledgeable.

3 years ago Edited November 8, 2023

star star star star star

Tash' Buchanan New Orleans, LA

Conrad was awesome, clean, fast and efficient! Highly recommended!

3 years ago

star star star star star

Gary Scottsdale, AZ

Claims are easy to file. Responses from vendors are quick. Process is simple.

3 years ago

star star star star star

Vivianne Pena Tampa, FL

I had an issue filing a claim and Troy W helped me so quick. He is the best!

3 years ago

star star_border star_border star_border star_border

Marc Glenshaw, PA

Wanted me to wait 2 weeks to get my furnace fixed . When it was 20 outside and I have a 3 year old . Had to get my own repairman and pay for it myself

3 years ago

star star star star star

Emilio Navarro San Jose, CA

Every time I call for service they take care of the problem the same day.

3 years ago

star star star star star_border

Shashi Phoenix, AZ

I like service Need speedy service for refrigerator problems Because food is spoiled

3 years ago

star star star star star

Denise Austin, TX

Very quick response time and the company who picked up the job was amazing!

3 years ago

star star star star star

Dennis Eads, TN

I don’t have to hunt for contractors or worry about unplanned repair bills.

3 years ago

star star_border star_border star_border star_border

Travis And Suzanne Las Vegas, NV

Still waiting since Jan. For a leaking refrigerator and a door hinge is not covered even though when I was sold the warranty everything was covered. Seems that’s bit true

3 years ago

star star star star star_border

Theresa Blalock Cleveland, OH

It’s getting too expensive but I can’t afford to let it go. Great customer service!!

3 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Will Glenn Las Vegas, NV

Me as a customer means nothing to Choice Home Warranty. They are disrespectful and literally care zero about treating paying customers with any kind of respect.

3 years ago

star star star_border star_border star_border

Stan RuthJr Waldorf, MD

Still waiting on my appliance to be fixed. Tech came and left, I called the company and its been 5+ days with no resolution

3 years ago

star star star star_border star_border

Lin

Quick response time. But the technician is not doing a through inspection. I think they can do better.

3 years ago

star star_border star_border star_border star_border

Johnny Brown Springfield, VA

I have had many issues with communications with choice. When this is over I will find a new company. It seems that the majority of people who work for them are crap

3 years ago

star star star star star

Sharon Hammond LA

The agent was very informative. I appreciated the straight answers.

3 years ago

star star_border star_border star_border star_border

Manuel Williams Pittsburgh, PA

The small print on the warranty is misleading. I totally dislike any business that claims to provide a service then hits you with the fine print when you make a claim .

3 years ago

star star star star star_border

Charlette Fuller Dallas, TX

Quick response to my service call. I had a repair person at my house within 48 hours.

3 years ago Edited January 10, 2024

star star star star star

Arlan Holst Sacramento, CA

Communication was professional, effective and positive. Much appreciated.

3 years ago

star star star star star

Delores Cypress, TX

GREAT WORK, COMPLETED IN A TIMELY MANNER. I HAVE NOT HAD ANY MORE PROBLEMS.

3 years ago

star star star star star

Drusilla Kelley Philadelphia, PA

type of service explained to me and what systems are covered

3 years ago

Choice Home Warranty Reviews