Choice Home Warranty: Read 42,350 User Reviews From Real Homeowners

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Carlos Scapinello Ridgeland, MS

AC isn’t cooling against. After 24h of repair

1 year ago

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Alwin Brown Avon, MA

Failure to provide proper service and live service

1 year ago

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jeff r dixon Atlanta, GA

I disagree with having to pay over half of the cost

1 year ago

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j Charlotte, NC

only the salespeople get a star, no one else

1 year ago

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Jose Burger Prescott, AZ

Great Company with a horrible customer service

1 year ago

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Luigi/Cathryn Queens, NY

Service a claim takes too long >. Poor customer service .

1 year ago

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Darrin GA

Don't have qualified companies. I'm not satisfied at all

1 year ago

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Joyce Kansas City, MO

Do not cover enough claims when submitted

1 year ago

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Tangela hanks Frisco, TX

Will not renew my contract Three days with no hot water

1 year ago

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Ang Mus McKinney, TX

waste of money!!!no coverage for anything!!!

1 year ago

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Verified Customer

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Jan Mesa, AZ

Not even 1 star. Terrible service!!!!!!!

1 year ago

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Greg

No one ever showed up for scheduled appointments!!!!

1 year ago

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Frank North Port, FL

No response in a timely fashion. Just run around

1 year ago

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Kevin Schreiber Pittsburgh, PA

Dishwasher still not fixed No call or nothing

1 year ago

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Mistii Malcolm Cincinnati, OH

Refused to negotiate, horrible attitudes

1 year ago Edited May 15, 2023

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Carol West Bend, WI

Submitted claim a week ago, no contractors yet.

1 year ago

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Robert Cheetham Friendswood, TX

Useless plumber. Charged $45 did nothing. Did not follow up

1 year ago

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Michael Tanke Phoenix, AZ

It took 2 weeks to get a service person scheduled

1 year ago

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venu madhav Phoenix, AZ

there is lot of miscommunication between choice and vendors

1 year ago

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Verified Customer

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Todd Vallin Tampa, FL

Covered virtually nothing of significance, not worth it.

1 year ago

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Darcy Winter Springs, FL

Waste of money ! Haven’t covered any home issues

1 year ago

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Rosalind Laurinburg, NC

The communication is poor. Claims denied

1 year ago

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Amos Snoddy Auburn, WA

Poor customer service, hidden details concerning coverage

1 year ago Edited January 19, 2023

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Roodly Chicago, IL

I don't like none. Bad service and poor customer service!

1 year ago Edited January 17, 2023

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Bob Griggs North Richland Hills, TX

Would not cover work and the customer service was terrible.

2 years ago

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Tommy Vice Oklahoma City, OK

Replacement allowance is a ripoff! Shame!

2 years ago

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Robert Roushar North Augusta, SC

Technicians don't show up for appointments

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Donald Ashby Fallon, NV

Lack of response in getting my service request

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Lori Wooten Johnson City, TN

Haven’t paid a claim yet. Will not renew

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Karl Dunn Carrollton, TX

In my experience the frequently deny claims

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Valerie Goss Chicago, IL

If i could give 0 Stars i would. I've filed 2 claims with CHW in the past week or so. Both have been denied. Even the claim that fits their definition of "Included". It's ridiculous how much of a rip off this warranty company is. I've already reached out to the news outlets to seek justice. They want you to choose them with false hope that you would be covered in case of an emergency but CHW will find Section this and Article that loop wholes to keep them from paying. I'm done with them. Shame is all the companies will probably be just the same. Money making business not customer satisfaction.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 20th, 2022

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JOSEPH HOOVER Saratoga, WY

Case manager for claim143067424 is non responsive!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 28th, 2021

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victor ridgeway Columbus, OH

Horrible service Does an honor warranty coverage

3 years ago Edited September 20, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Sep. 21st, 2021

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Gennell Kessler Apex, NC

Poor customer service, too many delays!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2021

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jerry hiatt Council Bluffs, IA

Had to pay for the repair out of my own pocket

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2021

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Genora Townsend Norfolk, VA

Associates need more training..not friendly at all.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Sep. 2nd, 2021

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Ros Robinson Denver, CO

The contractors are independent and not certified.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 2nd, 2021

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Jay Feingold West Orange, NJ

Poor service. Too many exclusions in fine print.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Aug. 19th, 2021

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Michael Cannon Amarillo, TX

Never fixed air conditioner or shower han

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

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FJO Family LP Seabrook, TX

Bad, regret getting this warranty. Bad cu

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 8th, 2021

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PASET Management Property Jeffersonville, IN

I’ve been waiting three months to get my air fixed.

3 years ago

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joshua hymowitz Fort Worth, TX

They take your money and don’t cover any claims.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 16th, 2021

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Amin Elhennawi Washington, DC

The sales man is very nervous and very rude

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

May. 27th, 2021

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Robert Ryan Apopka, FL

Choice Warranty always comes up with ways to defeat claims.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 20th, 2021

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cindy formella

slow to non existent of contractors for the area

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 13th, 2021

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Karen Wallace Sherrard, IL

NOT PAYING WHAT THEY SHOULD ON A WATER HEATER REPAIR

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center.

May. 11th, 2021

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Wesley Mcallister Ellaville, GA

The sales staff is great, the rest sucks.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 6th, 2021

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Greg Carrasco Austin, TX

No follow up from techs. Unable to place repair order

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 26th, 2021

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Kelly Peoria, AZ

The company is dishonest. I have filed 2 claims the whole time, and they deny everything, and make you go through appeal. This is the most dishonest company. I went back to my other home warranty company they cost 130 more a year but worth every penny American Home shield is legit where as Choice Home Warranty is completely dishonest. Please don’t be fooled by them go with the better company. I don’t want people to go through what I have gone through with them. The customer service area is very unprofessional, and when it came to refunding me part of my plan they made me wait for 30 Days.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.

Apr. 12th, 2021

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William Bowler Springfield, MO

HORRIBLE! HW DOES NOT HONOR THEIR CONTACT!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 31st, 2021

Choice Home Warranty Reviews