Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Darcy Winter Springs, FL

Waste of money ! Haven’t covered any home issues

1 year ago

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Rosalind Laurinburg, NC

The communication is poor. Claims denied

1 year ago

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Amos Snoddy Auburn, WA

Poor customer service, hidden details concerning coverage

1 year ago Edited January 19, 2023

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Roodly Chicago, IL

I don't like none. Bad service and poor customer service!

1 year ago Edited January 17, 2023

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Bob Griggs North Richland Hills, TX

Would not cover work and the customer service was terrible.

1 year ago

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Tommy Vice Oklahoma City, OK

Replacement allowance is a ripoff! Shame!

1 year ago

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Robert Roushar North Augusta, SC

Technicians don't show up for appointments

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Donald Ashby Fallon, NV

Lack of response in getting my service request

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Lori Wooten Johnson City, TN

Haven’t paid a claim yet. Will not renew

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Karl Dunn Carrollton, TX

In my experience the frequently deny claims

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 28th, 2022

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Valerie Goss Chicago, IL

If i could give 0 Stars i would. I've filed 2 claims with CHW in the past week or so. Both have been denied. Even the claim that fits their definition of "Included". It's ridiculous how much of a rip off this warranty company is. I've already reached out to the news outlets to seek justice. They want you to choose them with false hope that you would be covered in case of an emergency but CHW will find Section this and Article that loop wholes to keep them from paying. I'm done with them. Shame is all the companies will probably be just the same. Money making business not customer satisfaction.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 20th, 2022

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JOSEPH HOOVER Saratoga, WY

Case manager for claim143067424 is non responsive!

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 28th, 2021

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victor ridgeway Columbus, OH

Horrible service Does an honor warranty coverage

3 years ago Edited September 20, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Sep. 21st, 2021

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Gennell Kessler Apex, NC

Poor customer service, too many delays!!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 21st, 2021

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jerry hiatt Council Bluffs, IA

Had to pay for the repair out of my own pocket

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 8th, 2021

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Genora Townsend Norfolk, VA

Associates need more training..not friendly at all.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Sep. 2nd, 2021

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Ros Robinson Denver, CO

The contractors are independent and not certified.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Sep. 2nd, 2021

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Jay Feingold West Orange, NJ

Poor service. Too many exclusions in fine print.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Aug. 19th, 2021

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Michael Cannon Amarillo, TX

Never fixed air conditioner or shower han

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 8th, 2021

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FJO Family LP Seabrook, TX

Bad, regret getting this warranty. Bad cu

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 8th, 2021

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PASET Management Property Jeffersonville, IN

I’ve been waiting three months to get my air fixed.

3 years ago

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joshua hymowitz Fort Worth, TX

They take your money and don’t cover any claims.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 16th, 2021

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Amin Elhennawi Washington, DC

The sales man is very nervous and very rude

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

May. 27th, 2021

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Robert Ryan Apopka, FL

Choice Warranty always comes up with ways to defeat claims.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 20th, 2021

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cindy formella

slow to non existent of contractors for the area

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

May. 13th, 2021

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Karen Wallace Sherrard, IL

NOT PAYING WHAT THEY SHOULD ON A WATER HEATER REPAIR

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center.

May. 11th, 2021

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Wesley Mcallister Ellaville, GA

The sales staff is great, the rest sucks.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 6th, 2021

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Greg Carrasco Austin, TX

No follow up from techs. Unable to place repair order

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 26th, 2021

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Kelly Peoria, AZ

The company is dishonest. I have filed 2 claims the whole time, and they deny everything, and make you go through appeal. This is the most dishonest company. I went back to my other home warranty company they cost 130 more a year but worth every penny American Home shield is legit where as Choice Home Warranty is completely dishonest. Please don’t be fooled by them go with the better company. I don’t want people to go through what I have gone through with them. The customer service area is very unprofessional, and when it came to refunding me part of my plan they made me wait for 30 Days.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.
We regret losing you as a customer.

Apr. 12th, 2021

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William Bowler Springfield, MO

HORRIBLE! HW DOES NOT HONOR THEIR CONTACT!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Mar. 31st, 2021

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Srikanth Kamineni Malvern, PA

Star not worth it. Very poor service till adte

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 23rd, 2021

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cb Country Club Hills, IL

Every time I call for a repair it is not covered.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 23rd, 2021

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James Webster Memphis, TN

very bad service wont expedite pay fast enouge

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 11th, 2021

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Christine ,

Misrepresentation at point of sale....service is subpar

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 9th, 2021

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scott alm Lake in the Hills, IL

They cover nothing and make false promises.

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 2nd, 2021

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Joan Astrid Helms St Louis, MO

So far not pleased. Run-a-round to cancel account

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that the policy has been cancelled and a refund will be processing back to the card on file.
We regret losing you as a customer.

Sep. 28th, 2020

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Virginia Connor Elkridge, MD

They don't cover what they promise when you pay them

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Sep. 10th, 2020

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Willie D. Garris Florence, SC

Constant delays and avoidance of fixing issues.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage at the Choice Home Warranty website under user agreement.

Aug. 31st, 2020

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Joe House Katy, TX

It excludes anything significant that you might need.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 26th, 2020

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Alan Edhegard Gypsum, CO

Choice Home warranty won’t reimburse me.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 11th, 2020

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Stacey Fisher White Hall, AR

Not happy right now they said they would not cover

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jul. 21st, 2020

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Jason Meek Yukon, OK

I was lied to on my renewal and want a refund immediately

4 years ago

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Marisol Rivera

No one answer my phone calls since three weeks.

4 years ago

Reply from Choice Home Warranty

Please contact us at 1.888.531.5403 for further assistance.

Jul. 8th, 2020

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brenda brackins Dearborn Heights, MI

Twice now you refuse to fix my plumbing I am canceling

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 7th, 2020

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lyne Lawson Richmond, VA

The worst customer service I have endure

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty is committed to providing a positive customer experience therefore, we appreciate your feedback. We hope your next experience with us meets your expectations.

Jul. 2nd, 2020

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Sam Baton Rouge, LA

Didn’t honor the services I was told we’d receive

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 29th, 2020

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Paulette Robinson Mount Holly, NC

The fine print needs to be explained its a con job

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Jun. 3rd, 2020

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Genevieve Thomas Cypress, TX

You don't cover anything or repair anything

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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Ashok Nanda Danbury, CT

Almost Nothing is covered for any problem

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 21st, 2020

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Lynn Overman Waynesville, NC

Don’t believe their line that they have 24/7 emergency service. They have someone at their call center but if you have an emergency after 5pm on a Friday, your out of luck till Monday. We had a severe stoppage in our sewer lines Friday night. Called Choice and explained the situation. I also explained it was in a 82 year olds bathroom who has severe mobility issues. Did you think they cared? Not at all. Got a to bad, you have to wait till Monday. Now I know why some States Attorney General and a slew of other people are suing them. Misleading advertising at best and down right Lies at worse.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In a audit of your recent claim i show that the claim was placed on Saturday 2/8/2020. The technician was dispatched out Monday morning 2/10/2020, and i am happy to report the issue has been resolved. We are constantly making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Feb. 13th, 2020

Choice Home Warranty Reviews