Choice Home Warranty: Read 42,109 User Reviews From Real Homeowners

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Wendy Howell Cape Coral, FL

Too much nit-picking & fancy wording used in order to deny claims.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Aug. 16th, 2021

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E Golden Houston, TX

UNCLEAR WARRANTY. TOO MANY EXCLUSIONS. BAD CUSTOMER SERVICE

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 12th, 2021

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Heather DeJesus Orange Park, FL

Too many phone calls, rude customer service reps!!!

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Aug. 11th, 2021

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John Liddell Lockhart, TX

At the moment, not sure. Claim turned down on spurious evidence

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 19th, 2021

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Armand LiBetti Port Saint Lucie, FL

Customer service can be an issue sometimes.

3 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that an appointment has been scheduled for Monday July 19th, 2021 between the hours of 11:00 AM and 03:00 PM.

Jul. 19th, 2021

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David Gorsegner Rockford, IL

Total waste of money. They are willing to sell their ins. with little or no followthru

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 13th, 2021

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Marjorie Tipton Cleveland, TN

My experiences over the past 4 years have gone from fairly good to not so good now.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 9th, 2021

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Edward Alvarado Topeka, KS

not very please with coverage. did not solve our problem a/c unit. very unhappy

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.

Jun. 24th, 2021

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sheilia obannon Cordova, TN

Some of the contractors are sub standard and unreliable

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 17th, 2021

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Judith Tryens Baltimore, MD

Not worth the money. I’ve asked for service 3 times and denied service 2 out of 3 requests.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 21st, 2021

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Tesfaye Tohe Loveland, OH

Really don't worth having home warranty as it only cover 1/4 th of replacement cost.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 16th, 2021

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Joel Baker Fort Worth, TX

I just renewed my policy. You scheduled an electrician a week out. Not impressed.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 16th, 2021

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Dr. D. Chris Rink Fort Smith, AR

Lack luster communication Review of original claim was completed too quickly; less than 5 minutes.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 27th, 2021

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Lyndr San Benito, TX

The salesman was too aggressive Waiting for a correction on address on contract wth

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

May. 13th, 2021

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Roderick Alloway Montgomery, AL

N/A sometime they Great and sometime not understanding

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 11th, 2021

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JASON NOBLE Columbus, OH

It was not really helpful. They had me going in circles

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 8th, 2021

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Crystal Freeman Houston, TX

My claim took from Jan to June to resolve

3 years ago Edited June 14, 2023

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Ed Pe ,

My first claim was denied because they wanted to call it pre existing, so funny buyer beware

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 23rd, 2021

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bARRY DARUGAR Bonita Springs, FL

I had to wait 4 daYS TO GET SERVICE. I CAN GET ABETTER SERVICE AND CHEAPER.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 1st, 2021

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JOY PHILLIPS Orlando, FL

took two repair men and still no answer on my little machine other than it cannot be repaired

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 18th, 2021

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Linwood faulk Vinton, VA

They have the wrong address it is 1500 not 1300

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that we have updated the policy with the correct address.

Feb. 11th, 2021

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kookymedic b ,

they still haven't gotten back to me about my issue and it's been more than a week

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 18th, 2021

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Charlie Shannon Chattanooga, TN

2 claims filed, both disapproved. Too many items that are normally covered, rejected.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 7th, 2021

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Rahat ,

I’ve requested for one service ... its been 3 days ...no one still contact with me

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jan. 5th, 2021

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Robert Krusch Lakeland, FL

Sending me a check for $249 to replace a $500 microwave is a disgrace. Ill be dropping you soon

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 5th, 2021

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Larry Cohen Henderson, NV

Wish I could get out of my contract. Your customer service and your subcontractors suck.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 24th, 2020

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Sharon Shorrow ,

Most folks in customer service are difficult to understand.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 17th, 2020

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Melvin Kelsey ,

I've been without a washer for over 3 weeks, no one has reached out from choice

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter and handle accordingly.

Nov. 5th, 2020

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Lionel Cortez San Benito, TX

Takes 2 week's to repair problems, and the contractor gets the lowest price for items to repair.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 20th, 2020

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Guenter Falz College Station, TX

I don't like much. You're not offering the costs for a replacement, only about 50%. SHAME ON YOU!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 20th, 2020

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Jerry San Antonio, TX

Have called five times on problems with my home and. They have not covered one of them yet...

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Oct. 1st, 2020

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Robert Wiley Hampton, GA

False advertising with George Forman, they do not cover major parts when it comes to repairs

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Sep. 10th, 2020

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Michael Paley Houston, TX

my last claim is still NOT repair and still waiting

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have authorized your technician for the repair and once he receives the ordered part, the technician will contact you with an appointment.

Aug. 27th, 2020

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jeffs22 Henderson, NV

Very difficult to get a timely appointment

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Dispatch.

Aug. 11th, 2020

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Theodore Snyder Greencastle, PA

Four claims in a year, not one was covered. Sorry, not interested in throwing my money away

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement .

Aug. 11th, 2020

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Adrianna Harris Georgetown, DE

Great customer service....but a bit on the cheaper side

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 11th, 2020

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Dr T Kansas City, MO

Horrible experience. I had to call numerous times to get choice home warranty to send a technician.

4 years ago

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Yombwe Kotati Lawrenceville, GA

Still waiting on a determination about the garage door.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Your claim has been approved for repair. You may contact the technician to schedule an appointment for your garage door opener replacement.

Jul. 14th, 2020

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Mia Boatwright Austin, TX

I hate they don't answer calls. I have question.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have spoken with you and resolved your issue.

Jul. 13th, 2020

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Thomas E Marcinowski Sr

very slow getting work orders excepted by workers

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jul. 8th, 2020

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david hananel Long Beach, NY

Very sorry we even took out this contract. There’s a loop hole on every issue

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage

Jul. 2nd, 2020

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Adrienne Jones Chicago, IL

No one showed up not much to say. I’m disappointed

4 years ago

Reply from Choice Home Warranty

We humbly regret to hear your frustration; we have resubmitted your claim to be assigned to a new technician .

Jun. 30th, 2020

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Kim Murrell Morrow, GA

I have to spend xtra $ on covered items.

4 years ago

Reply from Choice Home Warranty

Our records show that your most recent claim was covered. We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Jun. 15th, 2020

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Abby Pellegrin Houma, LA

If product is unrepairable, they don't replace, just give you half of the cost to replace

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 11th, 2020

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mike smithson Mount Juliet, TN

Choice home warranty will go out of the way not to pay a claim. I'm very unhappy with them

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Jun. 3rd, 2020

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Annette Luster Longview, TX

Too many reasons for not covering things

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jun. 3rd, 2020

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Steven DeFranco Williamstown, NJ

A service fee per call was never mentioned !

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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Eric Slaton , TX

i was not given the list of whats covered and not covered before making purchase now i feel scammed

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 28th, 2020

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Kecia Bergery Wellington, FL

Horrible service and their technicians harass you. I rated 1 star and that is being nice.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Apr. 23rd, 2020

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Jimmie kight Riverdale, GA

They do not honor there brand they say if they can’t fix they will replace they do not

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 23rd, 2020

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