Choice Home Warranty: Read 42,109 User Reviews From Real Homeowners

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Verified Customer

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Scott Las Vegas, NV

They don’t have service people who respond promptly and deny virtually all claims

1 year ago

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Thomas Ducharme Ocala, FL

it took a long time to get someone to come to my home

1 year ago

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Verified Customer

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Janet Yoo Granada Hills, CA

My experience has been horrible. I have been rescheduled and the communication has been bad.

1 year ago

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Verified Customer

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Luis Eduardo Gonzalez Rochester, MI

Not happy with resolution of only claim.

1 year ago

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Verified Customer

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Maureen Sielaff Littleton, CO

Does not honor it's commitment, pay less than replacement value of non functioning appliance

1 year ago Edited May 15, 2023

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Verified Customer

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Harvey Kim Lindon, UT

Poor in authorizing work. I totally don’t agree with the reasons given.

1 year ago

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Kseniia Samoliuk La Romana, 12

No recommend to deal with them. They are not responsible and not reliable in any sense

1 year ago

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Verified Customer

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Rudy Klaas Kampala, 102

The company hired to do the job has not followed up. (Fixn Two)

1 year ago

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Verified Customer

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Daniel Garza Dallas, TX

It took almost a month for repairs. Called several time and was just told that claim was in process

1 year ago

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Mike

Left me with a $520.00 to pay to get my central heating and air conditioner unit repaired

1 year ago

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Rosalinda Kwan

I was denied a refund on part of an a/c unit.

1 year ago Edited May 24, 2023

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Robert Dabbs Cambridge, MA

Nobody called within 24 to 48 hours after claims were made

1 year ago

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Verified Customer

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Virginia Springs, GP

Worst service ever. Take you money and then just give you the run around on the phone.

1 year ago

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Jesse Chavez Los Angeles, CA

Customer service didn't speak very good English

1 year ago

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steve hooper Pinson, AL

They do everthing they can to get it of paying for repairs. I will not renew with then

1 year ago

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Verified Customer

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Richard Oklahoma City, OK

It’s over a month and my dishwasher is not working

1 year ago

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JOHN MOCZYGEMBA Wylie, TX

not worth the money or time it took to get something fixed or replaced

1 year ago Edited January 10, 2024

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joseph sanfilippo Carlsbad, CA

took far too long to get the required service.

1 year ago

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Debbie Loris, SC

response time from a service tech is horrible

1 year ago

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Jeffrey Wautoma, WI

Didn't always get the service I expected.

1 year ago

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Leslie Fayetteville, GA

Had to have 3 items replaced. Choice gave me less than 50% of the cost to replace these appliances

1 year ago

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Nancy Murray

Sending bad workers they dont fix the job

1 year ago

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Mike Walton Weston, CO

Initial agent was a very poor communicator

1 year ago

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Anthony Shorter Whiting, NJ

Choice outsourcing services to unqualified businesses and in my experience they didn't cover much.

1 year ago

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Hope Antonelli

Horrible experience- we have waited months been going in circles to get our air conditioner fixed!

1 year ago

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Judith Tuscaloosa, AL

Did not repair my stove top after I paid my 65$ to service man. Never heard from them again

1 year ago

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Marc Machbitz Frisco, TX

Slow to identify a contractor to address claims

1 year ago

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Theatrical Cyndi

They never return calls and I have to hunt them down. Will cancel this warranty!

1 year ago

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Alesha Thomas Columbus, GA

It is hard to get a service call scheduled

1 year ago

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William Heppner, OR

couldn't get a repairman out in a reasonable time. had to try and find a repairman myself.

1 year ago

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Anieyah Lewsey Laurel, MD

Bad communication, conflicting information, i believe I can get better service elsewhere honestly

1 year ago

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Janet Denton Madison, AL

Only used once so far. Customer Service is not Consistent.

1 year ago

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Stacy Gettier Baltimore, MD

The information service tech. gave me was not the same as what Choice said he gave them.

1 year ago

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Tamara Moore Florissant, MO

Problem with washer discovered. No complaints.

1 year ago Edited January 10, 2024

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Pam Campbell Brooklyn, MI

Terrible!!!!! Took over a month to get a company to fix a minor electrical problem. Unacceptable

1 year ago

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Bridget Frazier Miami, FL

Because I still have the problem I call them about

1 year ago

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Jeannine Lilly Asheville, NC

Does not pay for covered policy items Does not send out technicians on a timely basis

1 year ago

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George Lockhart Port Saint Lucie, FL

The top tray of my Maytag dishwasher broke and the CWH disapproved my repair.

1 year ago

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John McBurrows Jr. Manteno, IL

they did not pay for the repair to my garage door repair

1 year ago

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Rafael Galvan Spring, TX

Filed two claims and have not had response on one of them. Over 3 weeks

1 year ago

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Anita Greene Baltimore, MD

The techs doesn't seem to know there job.

1 year ago

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abhishek mehra Lewes, DE

Claim denied after tedious process, not. Good experience Change in deductible cost without notice

1 year ago

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Dorothea Gilbertsville, PA

Difficulty getting technician appointments for claims

1 year ago

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Xihong Zhang Rogers, MN

very bad customer service and service is not reliable. Claims could not get resolved over 1 month!

1 year ago

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James Parker Gaithersburg, MD

It has been over two weeks with no hot water. I am disappointed.

1 year ago

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Bernard Salinas Glendale, AZ

They pay with a store card not cash. Not as advertised.

1 year ago

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Gerard Morneau Summerfield, FL

It took 2weeks to find a solution for my plumbing issue

1 year ago

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Brenda Harrington Indianapolis, IN

The communication and lack of urgency for the repair.

1 year ago

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Carl Jackson Los Angeles, CA

I am still waiting for an appointment for my claim

1 year ago

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Veronica Archer Old Lyme, CT

my heat has been out for 2 days never heard back from a tech had to hire someone on my own

1 year ago

Choice Home Warranty Reviews