Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Verified Customer

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Mike

I am still waiting on the repairman to come back

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Apr. 21st, 2020

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Verified Customer

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Robert Valente

They are great when they decide to cover a loss.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

Apr. 21st, 2020

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Verified Customer

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Rick

You will pay the service fee even if no work is performed

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
The Service Fee is for each visit by our approved Service Provider at the time of each visit. The Service Fee applies to each call dispatched and scheduled,

Apr. 21st, 2020

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Verified Customer

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Sandra

It takes them too long to get someone out to take care of the problem.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Apr. 21st, 2020

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Verified Customer

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Billy Planas Las Vegas, NV

In not impressed. They deny every claim then make your appeal the denial.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Apr. 2nd, 2020

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Verified Customer

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Catherine Werner

they use every excuse to deny claims and do not always send reputable service providers

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. . We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 23rd, 2020

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Verified Customer

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harold

Repair so-so, coverage so-so. response good.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2020

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Verified Customer

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Julia Mccaskill

Did not meet standards they claim to be to get me to join

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Verified Customer

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Nora Lee

They cover minor repairs. Had to go elsewhere for help.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Verified Customer

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Ron Rasmussen

Wont pay for most a/c furnace repairs. Denied twice on to separate units. Horrible

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 23rd, 2020

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Verified Customer

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Robert Phillips

Max on repairs, rust not covered on water heater and a/ c units

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 23rd, 2020

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Verified Customer

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Robert Myslik

No managers. Poor service providers looking for the quick $35 and run out. Rip off.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Mar. 23rd, 2020

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Verified Customer

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AARON Ellenwood, GA

Need to explain what you DONT FIX.list things that you dont fix separately..

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on The Choice Home Warranty website under User Agreement.

Mar. 17th, 2020

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Verified Customer

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David And Pam

Too long to process clients and too long to get it repaired.

6 years ago

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Verified Customer

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Barbara Autry Clover, SC

I was told by Julio R that the 30 day grace period was waived. Then I get notified it is not.

6 years ago Edited January 10, 2024

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Verified Customer

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Thomas Snodgrass

Waiting on part for 1 an 1/2 months looking for new provider.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Mar. 9th, 2020

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Verified Customer

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Jeff

Lots of repairs not covered by warranty.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 9th, 2020

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Verified Customer

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Ima

A lot of stuff not covered , contractors are not well trained for the most part

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement. We regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback about the technicians to the Director of Vendor Relations.

Mar. 9th, 2020

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Verified Customer

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Diana

There salespeople misrepresented warranty coverage and they are just plain bad business.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 4th, 2020

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Verified Customer

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Patricia Wise Lubbock, TX

Too many hoops to jump through and the associate was rude and mean, no empathy or concern.

6 years ago Edited January 10, 2024

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Verified Customer

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Shah

More than half claims are rejected until you go to the next level.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 4th, 2020

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Verified Customer

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Bard Connally

Poor repair service. 2nd service for same repair in one month.

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Feb. 26th, 2020

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Verified Customer

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GREG CANHAM

The have the worst customer service department of any company I have ever dealt with.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

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Verified Customer

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Jim Brown

You need to screen your techs.a whole lot better !

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Feb. 26th, 2020

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Verified Customer

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Franklin Lopez

Because of the fine print for items not covered.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

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Verified Customer

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TRACE CULP

Selective on paying claims; poor customer service wait times.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty customer.

Feb. 26th, 2020

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Verified Customer

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Linda Simeone

Dealing with an unresolved issue for two months now

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 14th, 2020

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Verified Customer

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Fran

Waits too long to get service especially for heat couldn't wait with freezing temperatures!

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 4th, 2020

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Verified Customer

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Jason Humphrey

i have had so many issues with water heater and how the salesperson sold me on this warranty!

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback. In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.
Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 27th, 2020

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Verified Customer

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David Edwards

Delay in approving repairs cost me $1300

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 17th, 2020

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Verified Customer

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Perry

Bad quality work bad visual effect not a good result .

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jan. 17th, 2020

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Verified Customer

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John Boca Raton, FL

I needed a repair and they found a reputable guy and fixed it promptly.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback John.

Jan. 9th, 2020

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Verified Customer

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Harold Mc lane

price to high, and the co. people are not helpful

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 8th, 2020

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Verified Customer

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William

They work hard to see that you are taken care of and the issue you have any problem with is fixed.

6 years ago

Reply from Choice Home Warranty

We're happy to hear you are happy with Choice Home Warranty. We hope you'll take a moment to update your star-rating to reflect the service.

Kind Regards,

Choice Home Warranty

Jan. 8th, 2020

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Verified Customer

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Doris Barnes

Repairmen are here very fast. Wish they covered more of the problems

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jan. 3rd, 2020

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Verified Customer

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Myia Snow

They only complete half of services, continuously have to follow up

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 3rd, 2020

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Verified Customer

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Betty

They always find a reason to deny a claim for a product replacement.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Jan. 3rd, 2020

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Verified Customer

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JESSIE ARNOLD MOORE

This company did nothing to help me with my problem,I had to seek outside help.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you, therefore, please provide your policy and or claim number. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Dec. 17th, 2019

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Verified Customer

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Carolyn Travis

On time. Courtesy. Knew the product. Part had to be ordered. Your choice of service was excellent.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 17th, 2019

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Verified Customer

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Jose

Don't purchase this warranty. I called them numerous times and got no coverage and no feedback.

6 years ago

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Verified Customer

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Customer

Followed instructions, refused to reimburse even 50% of costs, without heat for over a week

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Dec. 3rd, 2019

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Verified Customer

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Anonymous

Customer service is not friendly on the phone

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 3rd, 2019

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Verified Customer

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Daniel

Worthless service and the absolute worst customer service I have ever experienced

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 26th, 2019

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Verified Customer

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Bob

Still waiting on a reimbursement over 3 weeks ago.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Verified Customer

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Geraldo morado

Nothing is ever covered And is a waste of time and money depending on what the issue is

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Verified Customer

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Arthur

Because there is no zero as a choice. They will do anything not to pay for replacements or repairs

6 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.

Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Verified Customer

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Haldak

Unfriendly. Lack of compassion. Very difficult to have your problem resolved.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Verified Customer

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Rene Rodriguez

Inferior service, poor customer service. Had to resolve my plumbing issues on my own.

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

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Verified Customer

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Robert Stacks

They didn't provide a follow plan to repair our A/C system

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Nov. 15th, 2019

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Verified Customer

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Paula Carlisle, PA

Service is awful. My washer broke and you only gave me two hundred dollars for it.

6 years ago

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