Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Jaime Luis Ortiz Miami, FL

Good service. The person I talk was very nice.and give the information I need. Very happy whit the service

7 years ago

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Janet Raphael Chino Valley, AZ

I WAS TREATED HONESTLY AND FAIRLY BY YOUR REPRESENTATIVE AND WAS SO GLAD I MADE THE CALL

8 years ago

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Richard Elliott

Very responsive customer service. Offered a great deal on renewing a home warranty program

8 years ago

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Jesse Hill Telford, TN

Claim Denial. Very unimpressed! We had our ac break down and called them. We were told that or coil was leaking due to rust and corrosion. But none were visible. Sounds suspect

8 years ago

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Shereen Arulpragasam Knoxville, TN

You promptly set up my appt The people who came were polite friendly and efficient.

8 years ago

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charles pickail Four Oaks, NC

your company's sales people are good talkers they will tell you every thing you want to here I would never in my life renew my contract with this company. .I hope no one makes the same love that I did

8 years ago

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helen Raleigh, NC

Excellent communication between technician, professional and quickly solved the problem.

8 years ago

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Billy bungert Surprise, AZ

I had another provider and after the first year the renewal price almost doubled! Then I contacted choice and spoke to Anthony. Price was excellent and he answered all of my questions!

8 years ago

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david warren Pinellas Park, FL

Choice pick what they will cover pipes under floor in kitchen would not help with anything.

8 years ago

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Deb Ehrreich Mound, MN

They never notified me that the claim was approved. I had to call the company choice and find out the status of the claim she claimed that there was an email sent and I never got one

8 years ago

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Brenda Carsey Westerville, OH

Our CHW rep, Tom N., is excellent at helping us when we need it. Our scheduling was perfect.

8 years ago

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arenia miller West Babylon, NY

The representative I spoke to was courteous, knowledgeable, informative and helpful.

8 years ago

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Robert Palos Park, IL

Just signed up with the company. However, the customer service in doing so was excellent.

8 years ago

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Hani Husayni Plano, TX

The dishwasher hose needed to be replaced. It’s 12 years old. The claim was rejected ! They claim that the hose was installed too far from the sink, so it’s not properly used.

8 years ago

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Gregory Morris Springfield, MO

Great customer service! Fast, fast, fast service. The, washer, and garbage disposal was fix fast!

8 years ago

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Marilyn Monroe

MANY 5 STAR RATINGS - THEY HAVE GREAT SALESMEN. HOWEVER, they do not stand by their product, or pay claims. Don't be fooled! Read real reviews from people who actually attempted to file a claim!

8 years ago

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Sharon Neal Las Vegas, NV

I was able to get a great plan, because Nathan was very knowledgeable,which helped a lot

8 years ago Edited January 10, 2024

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Marcus Anderson Stone Mountain, GA

The agent was well knowledged, and went out his way to give the lowest price available.

8 years ago

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Alexis Comodore

After careful review of the policy I decided to cancel . There are too many exclusions. I am still waiting for the total refund I was promised

8 years ago

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Barbara Smith Jonesboro, AR

It was easy to sign-up, but I really needed more information on the complete plan in writing. I'm taking a chance.

8 years ago

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Regina Sheffield Amarillo, TX

Just signed up! Representative was super knowledgeable and very helpful helping me choose a plan for us! Thanks Luke

8 years ago

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Mel Henderson, NV

My experience with Choice Home Warranty has been only frustrating. There seems to be one excuse after another for not honoring anything. A real rip off from day one. I will not be renewing anything with Choice Home Warranty.

8 years ago

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Jerry Eubanks Summerfield, NC

Tried to get my refrigerator repaired. Told me It was not under warranty. When I bought my policy the salesman told me everything on appliances were covered PERIOD. That’s why I went with the company.

8 years ago

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Mary Lou Reynolds Shallotte, NC

Our experience with Choice Home was informative, and good. Blake explained everything to our satisfaction

8 years ago

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Robert Lyn Leesburg, FL

I called back to agent who i took policy with,he promised to call back,until now no reply.I called because my info. Is wrong,i am thinking of cancelling,as I think that all he wanted was my business,what a shame

8 years ago

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Tom Metzler Nixa, MO

I have had multiple service calls on my dishwasher and water heater. At least 4 calls for each unit. Choice advertises "repair or replace". I am wondering at what point does the replace come into play?

8 years ago

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Peggy Youngsville, NC

The rep was very informative and explained everything to me. He was also very nice

8 years ago

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John russo Queen Creek, AZ

Signed on about a year ago for my house in Arizona. This company should be ashamed of themselves service stinks and just try to get something covered under the warranty a real big disappointment and a total waste of money

8 years ago

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Margaret Wick Coppell, TX

Rep very helpful. Service excellent and CHWarranty outstanding when need a problem solved.

8 years ago Edited January 10, 2024

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shirley franklin Indianapolis, IN

First time after waiting for 15 mins got disconnected from representative. Now I'm on hold again for over 10 minutes and I hear no background music or anything so I'm not sure I'm even on hold.

8 years ago

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Martha Vega Avondale, AZ

I love the fast response and the constant communication. i am never misinformed.

8 years ago

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Jim Kutztown, PA

Just Joined CHW. Sales Dept Rep was excellant answered all my questions and reinstated my Plan.

8 years ago

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karen miller Georgetown, TX

the person taking my call was very helpful & had a smile you could see through the phone!

8 years ago

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Theresa newkirk Bedford, MA

Your advertising says 24/7 coverage but you dont have emergency services. Dont help when you have an emergency. Advertising says the warranty covers water heaters but it don't when it needs to be replaced.

8 years ago

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Scott VanDemark Gouverneur, NY

I called due to my boiler heater went out in below freezing temps. It’s been a few days and they can’t find a repairer in my area? So what is the use of paying $75 a month if you can’t help when I need it?

8 years ago

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Ericka Ivery Midlothian, VA

good customer service and very knowledgeable of the business. They answered all my questions.

8 years ago

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Jeff Plano, TX

Called me way too often and were pushy so I chose another company. Even hung up on me once when I challenged their claim of being the best when I saw another rating saying they're not.

8 years ago

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ryan Houston, TX

i submitted a request for a quote and explanation of coverages. The guy that answers the phone acts like i am a problem to him because of his poor explanation of how they work.

8 years ago

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Rosemary MarshallI

My washer broke and now it's been days to wait for the part. I called they have the part but have too may other calls, they said, said they call, I get the impression they could put me off for weeks this way, i hope not.

8 years ago

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Teresa Biko Allen, TX

Great service! Jeff was knowledgeable and friendly! I look forward to doing business with Choice!

8 years ago

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Paul Corby Howell, MI

Great service at a great price. Companies selected to partner with have been great so far. Thanks

8 years ago

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A. Drain GA

Do not purchase their policy if you live in the Texas Hill Country. They must not have many technicians in their plan for this area. The metropolitan areas have numerous repair firms, I believe. Just not good here!

8 years ago

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Lee Collins Irving, TX

Call center was rude. Supervisors were rude. They go out of their way to find loophole not to fix equipment. When they can't find something they just decide it was not covered.

8 years ago

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Tammy Fremont, CA

They did not pay for our AC repair said it was not maintained. We had it maintained twice a year. You cannot maintain rust it is normal. They refuse to pay by saying that the item was not maintained.

8 years ago

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Ramona Killeen, TX

The representative I spoke with was extremely helpful and went out of her way to assist me with my problem.

8 years ago

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Kevin

My claim was handled in a timely and professional way highly recommend this company

9 years ago

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lisa mason Cary, NC

great response time and customer service. Waiting on my check to purchase a new washer now.

9 years ago

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Verified Customer

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Paul

I am still trying to get assistant my issue

6 months ago

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Verified Customer

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Reta

I filed a claim Oct 25th and no completion has occurred yet

6 months ago

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Verified Customer

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Ramona

Changed to Choice and its as bad as AHS!

6 months ago Edited January 30, 2026

Choice Home Warranty Reviews