Choice Home Warranty: Read 46,195 User Reviews From Real Homeowners

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Beverly B Baker DuBay Yuma, AZ

Gary was very nice and gave me alot of good info about services.

4 years ago

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TCoon Minneapolis, MN

Very simple process. Submitted a claim and it was handled in a timely manner.

4 years ago

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Don Leander, TX

Easy to understand nicely priced less worries about the house.

4 years ago

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Jimmie Capps Slidell, LA

I don’t like that I have to appeal every repair. What are we expected to do with a home warranty that doesn’t want to cover anything?

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Apr. 8th, 2021

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Julian A Richardson Dallas, TX

Well l guess it was very Satisfactory with TJ repair, very personable and professional.

4 years ago

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gray mann Baton Rouge, LA

Choice denied claim for hvac heat because of unknown factors, small print, after 4 years of coverage, my cost was $4500,. All money paid to choice was a scam. Don't use thm

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Apr. 8th, 2021

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Bill Harris

The technician was great and most helpful. However XHW followup was poor.

4 years ago Edited January 1, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 8th, 2021

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Leta Lamesa, TX

The salesmen was very polite and very helpful in explaining all the benefits.

4 years ago

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Deborah A Durham Collinsville, IL

I like how quick they answer your call and set you up an appointment

4 years ago

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Guillermo Preisser New Braunfels, TX

I'd a very satisfactory experience with the last claim I did thank.s so much.

4 years ago

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Reed Rippin Stewartstown, PA

Quick response to claims. Inconsistency with contractors - some good, some not so good.

4 years ago

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Colleen Saint Charles, MO

The technician arrived on time and was very straightforward. I was happy with the service.

4 years ago

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JR K Aberdeen, NC

I called to submit a claim and the customer service rep was very helpful .

4 years ago

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Richard Phoenix, AZ

Technician came to the house went above and beyond to make the repair.

4 years ago Edited January 10, 2024

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Dianna L Schooley

Had the company contact me very soon after my dish washer broke down.

4 years ago Edited January 10, 2024

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Yvonne Scott Houston, TX

The length of time for one of problems was longer than I had expected, but the issue was resolved.

4 years ago Edited September 14, 2021

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Victor Day Lawrence, KS

They provided very prompt service that fixed the problem with no delays.

4 years ago

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Michael Albin Phoenix, AZ

Kurt was very knowledgeable and answered all my questions on today’s call

4 years ago

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Janet Tipton Lexington Park, MD

Kind, professional and very caring. Helpful in finding the best prices for us.

4 years ago

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Barry lawhorne Hampton, VA

Very impressed thus far! Waiting for service company to show up Wednesday!

4 years ago

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Marvin Greene Brooklyn, NY

My recent claim was much better and more quickly handled than my last claim in 2019.

4 years ago

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Bert New Braunfels, TX

Today, my renewal with Adrian S. was very satisfactory. No complaints .

4 years ago

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kpender Reno, NV

The agent was very helpful. We have decided to try your services.

4 years ago

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Joseph McIntosh Clover, SC

Sending my call out of the country to some one who has no idea what a ice machine or a pool heater is or does makes it REALLY HARD TO SUBMIT A CLAIM.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 11th, 2021

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HOLLY A MCPHERSON St. Petersburg, FL

LEO WAS EXCELLANT, POLITE, HELPFUL!!! MADE SURE I GOT THE BEST DEAL

4 years ago

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Frank Del Rossi Denver, NC

Staff is excellent. My problem was resolved in 2 days! Great work!

4 years ago

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Debbie Dallas, GA

He was excellent and very attentive to every detail BBC and fixed everything.

4 years ago

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Sigmund R Gatewood Merrillville, IN

The company experience was excellent if ever have any other repairs will gave them a call

4 years ago

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Judy Leathers Marana, AZ

Friendly, caring and helpful...I talked to some who is American.

4 years ago

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Bill Bryant Charlotte, NC

Was not happy to find out that outside lights were not covered under electrical. Would not have scheduled if known. A waste of $ 60

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 8th, 2021

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Raymond Balestra Murrysville, PA

GREAT SERVICE. NO PROBLEM TALKING WITH SERVICE TEAM TO SET UP AN APPOINTMENT.

4 years ago

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Dennis Jensen Aubrey, TX

THE TECH DID A GREAT JOB AND FINISHED IT WITH NO TRIPS BACK.

4 years ago Edited January 10, 2024

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Sandi Portland, OR

Choice is the best! No need to look for service. They do it for you!

4 years ago

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Pradeep Dewan ,

Very efficient service. The staff was very helpful and nice to talk to

4 years ago

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Ryan Falk ,

Quick response, and very helpful. Didn't have to wait on hold too long.

4 years ago

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Isiah Washington Atlanta, GA

Friendly, knowledgeable, and responds to calls/claims in a timely manner.

4 years ago

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amy Columbus, OH

very quick to respond to my problems got it fixed right away

4 years ago

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Edward Carnine Snellville, GA

Excellent and Reliable Appliance Repair is the best we have ever had.

4 years ago

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Martha Indianapolis, IN

Phil , our technician, was very knowledgeable, patient and personable!

4 years ago Edited January 10, 2024

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Gee Charlotte, NC

Excellent customer service. Representative was very helpful.

4 years ago

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David Noe Ringgold, GA

The tech was great, courteous and professional!! Efforts to reach anyone at CHW for clarification were non-responsive, especially from a Mr. F.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 25th, 2021

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JANIE FLORES ,

GOOD AND COURTEOUS SERVICE. ATTENDED QUICKLY AND WILLING TO HELP

4 years ago

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SUZY Zephyrhills, FL

REQUESTS FOR SERVICE HANDLED QUICKLY AND CONTACT APPROPRIATE TECH.

4 years ago

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Violy Las Vegas, NV

Technicians come on time and did their own job or specialty....

4 years ago

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Kenneth Zerr Defiance, MO

Had an air conditioner go out and they denied my claim even though 2 technicians said it was a valid claim.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage

Feb. 22nd, 2021

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Ron & Donna Owen Cerro Gordo, IL

This was our first claim. Your service Department was very helpful.

4 years ago

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Kristi S Shelton Friendswood, TX

Easy to file Claim. Frustrating how long to get part. Technician was friendly.

4 years ago

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Frank Charles Auster Metairie, LA

Fast response for my problem and the tech was fast with his service,

4 years ago

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jamie Galvan DeSoto, TX

choice is always quick to respond and have never denied a claim for repair

4 years ago

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Donna Branch Kempner, TX

Great customer service. Very fast and efficient professional s

4 years ago

Choice Home Warranty Reviews