Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Alesha Thomas Columbus, GA

It is hard to get a service call scheduled

1 year ago

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William Heppner, OR

couldn't get a repairman out in a reasonable time. had to try and find a repairman myself.

1 year ago

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Anieyah Lewsey Laurel, MD

Bad communication, conflicting information, i believe I can get better service elsewhere honestly

1 year ago

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Janet Denton Madison, AL

Only used once so far. Customer Service is not Consistent.

1 year ago

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Stacy Gettier Baltimore, MD

The information service tech. gave me was not the same as what Choice said he gave them.

1 year ago

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Tamara Moore Florissant, MO

Problem with washer discovered. No complaints.

1 year ago Edited January 10, 2024

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Pam Campbell Brooklyn, MI

Terrible!!!!! Took over a month to get a company to fix a minor electrical problem. Unacceptable

1 year ago

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Bridget Frazier Miami, FL

Because I still have the problem I call them about

1 year ago

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Jeannine Lilly Asheville, NC

Does not pay for covered policy items Does not send out technicians on a timely basis

1 year ago

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George Lockhart Port Saint Lucie, FL

The top tray of my Maytag dishwasher broke and the CWH disapproved my repair.

1 year ago

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John McBurrows Jr. Manteno, IL

they did not pay for the repair to my garage door repair

1 year ago

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Rafael Galvan Spring, TX

Filed two claims and have not had response on one of them. Over 3 weeks

1 year ago

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Anita Greene Baltimore, MD

The techs doesn't seem to know there job.

1 year ago

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abhishek mehra Lewes, DE

Claim denied after tedious process, not. Good experience Change in deductible cost without notice

1 year ago

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Dorothea Gilbertsville, PA

Difficulty getting technician appointments for claims

1 year ago

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Xihong Zhang Rogers, MN

very bad customer service and service is not reliable. Claims could not get resolved over 1 month!

1 year ago

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James Parker Gaithersburg, MD

It has been over two weeks with no hot water. I am disappointed.

1 year ago

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Bernard Salinas Glendale, AZ

They pay with a store card not cash. Not as advertised.

1 year ago

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Gerard Morneau Summerfield, FL

It took 2weeks to find a solution for my plumbing issue

1 year ago

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Brenda Harrington Indianapolis, IN

The communication and lack of urgency for the repair.

1 year ago

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Carl Jackson Los Angeles, CA

I am still waiting for an appointment for my claim

1 year ago

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Veronica Archer Old Lyme, CT

my heat has been out for 2 days never heard back from a tech had to hire someone on my own

1 year ago

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Michael Meakim Sarasota, FL

Parts that were replaced were not covered

1 year ago Edited July 10, 2023

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RANDY SHRADER

Worst service I ever had in my life! It took 12 days to get someone in here to fix my AC

1 year ago

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Amarpreet Nanda New York, NY

A lot of follow ups required to getting resolution.

1 year ago Edited March 30, 2023

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Tom Raleigh, NC

Too expensive for the coverage provided.

1 year ago

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Anita Mente Belle Mead, NJ

Always, constant problems and issues. Long wait, not what they promise

1 year ago

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Antonio Taylor Fort Mill, SC

To long to be serviced with a water leak

1 year ago

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Maria

It took 5 days to get an appointment to check my fridge. All my food went to waist.

1 year ago

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Joe Wright Katy, TX

Need faster response service. Not two days later.

1 year ago

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Tom Ellmer Virginia Beach, VA

Terrible response time. 25 hours after filing claim is way to long for a response.

1 year ago

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Kristen Lautenslager TX

We put in a claim on our fridge 4 months ago and the issue still is not resolved.

1 year ago

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BL Brandon Baltimore, MD

Took over a week to get a plumber after my call for service.

2 years ago

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David Dornheggen Eatonton, GA

I wasted my money. It is not a warranty it is a scam. Nothing gets reimbursed as promised.

2 years ago

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Triena JA Killeen, TX

Still waiting on a decision to finalize a claim.

2 years ago

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Debra Houston, TX

Will not repair toilet and keep going up on the house fee without letting us know.

2 years ago

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Tim Harvin Bowie, MD

I’m NOT HAPPY, my claim was denied. My water heater is part my service plan n should be covered.

2 years ago

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Antonio Fidanza Winter Springs, FL

Choice is ALWAYS cutting corners on replacements

2 years ago

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wayne sisto Grandville, MI

Worst warranties in existence. Waited 17 days with no air conditioning only to be denied coverage

2 years ago

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Marcie Jenkins Lindsay, OK

No comment. Technician was terrific!!!!

2 years ago

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Bill Saint Augustine, FL

Average. I had to follow up with service vendor

2 years ago

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Frank Romano Tucson, AZ

Does not keep customer involved of status

2 years ago

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ARTHUR APPLEGATE Springfield, OH

Very slow to respond and gives run around when you call customer service.

2 years ago

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Walter Wilson Spring, TX

Not happy with your replacement offerings

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 23rd, 2022

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Isaac Henderson Jacksonville, AR

The vendors scheduling are too long, especially for emergencies

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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David Brown San Diego, CA

They try to not approve anything before a tech even comes out

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

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TroyB

Never seems to cover the things I need fixed.

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 3rd, 2022

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Gaynell

Your service sucks. I have been in my home for 20 years and reported my duct work and got denied.

2 years ago Edited March 28, 2022

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 31st, 2022

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James Holland Myrtle Beach, SC

Cany always find a contractor or takes to long for service

2 years ago Edited January 10, 2024

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Timothy Crawford Dayton, OH

When they do come out they try to fix the problem

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 9th, 2022

Choice Home Warranty Reviews