Choice Home Warranty: Read 42,109 User Reviews From Real Homeowners

star star star star star_border

Michael L Swiger Scottville, MI

I kinda felt like I was being pressured.

6 years ago

star star star star star_border

Sherry Phillips Hutchinson, KS

Repair was fixed within 3 days. Very happy!

6 years ago

star star star star star_border

Emily Fort Worth, TX

The process was quick and easy. No hassle at all.

6 years ago

star star_border star_border star_border star_border

Robert Greene Red Bank, NJ

too impersonal. Unable to easily contact a human being. CHW always looking for a technicality to refuse coverage

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

star star_border star_border star_border star_border

Stan Summerdale, AL

It’s day 10. We’ll system still not fixed. Sent a guy out that is not a well repair man. Very disappointed.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jul. 26th, 2018

star star star star star_border

Sue Sherman, TX

Fast response. Technician dispatched quickly.

6 years ago

star star star star_border star_border

albert persaud Pompano Beach, FL

Gas for air conditioner should be covered by Choice Home Warranty

6 years ago

Reply from Choice Home Warranty

Dear Albert Persaud,

Thank you for your feedback.

Choice Home Warranty

Jul. 13th, 2018

star star star_border star_border star_border

Dennis McMillen Sun City, AZ

Way over the top pressure to upsale products. I almost cancelled the transaction.

6 years ago

Reply from Choice Home Warranty

Dear Dennis,

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 13th, 2018

star star_border star_border star_border star_border

Taken Greeley, CO

Hard to cancel. When you cannot prove prior maintenance on a home you just bought, CHOICE will not service it.

6 years ago

star star_border star_border star_border star_border

Mary Ft. Washington, MD

I am having great trouble with having an older HVAC unit replaced as they described in their promotional materials.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 11th, 2020

star star_border star_border star_border star_border

Philip Albanese Blacklick, OH

Buyer beware. The absolute worst home warranty company out there. They make American Home Shield look legitimate.

6 years ago

star star_border star_border star_border star_border

Hari Littleton, CO

My experience with the customer service rep was one of the worst and would never recommend this copmpany to any one

6 years ago

star star star star star_border

frugal mom

The price was good compared to other companies

6 years ago

star star star star star_border

Pat Gomes Plano, TX

Enrollment process was painless thanks to Brad's help.

6 years ago

star star_border star_border star_border star_border

Edmund A Toms Atlanta, GA

I Had them for two years not one claim approved!!! rejected, rejected, rejected !!! to bad I have to give one star!!!!!

6 years ago

star star star star star_border

Lucy Ortiz Evans, CO

Calledto start new sevice. Agent was very pleasant.

6 years ago

star star star star star_border

Arnell Corson Buffalo, NY

Darrel was very pleasant and informative.

6 years ago

star star star_border star_border star_border

Jennifer Overland Park, KS

Technicians don't come out until a few days after you place a call and they don't cover much

6 years ago

star star star_border star_border star_border

Dale Faulk Many, LA

They have failed to repair and or replace any appliance or water well that i filed a claim for.

6 years ago

star star_border star_border star_border star_border

Sonia Fairburn, GA

The Representative was short and rude. I'm wondering if I made a wise decision by going with this company.

6 years ago

star star star star star_border

Patrick Nashua, NH

A bit pushy in the sales department - too much pressure

7 years ago

star star star star star_border

L. Tempest Cocoa, FL

Polite and skilled technician disparched in timely matter

7 years ago

star star_border star_border star_border star_border

Darleen Summerville, SC

Terrible!! They dont give you a fair value when something has to be replaced. Would never, ever make a mistake by getting them again.

1 year ago

star star star star_border star_border

charlon smith Louisville, KY

Decent company. Just have to go behind some of the repair company due to incomplete service.

1 year ago Edited September 18, 2023

star star star star star

Barbara Stein Irvine, CA

Very informative and professional agent.

1 year ago

star star star star star

Francisco Crisostomo San Antonio, TX

The response was slow, but the service was on the spot.

1 year ago

star star star star star

Carol Painter San Francisco, CA

Gentleman was very nice and very knowing

1 year ago

star star star star star

Stoufa Maaref Downers Grove, IL

Price is good haven't had a chance to use them yet.

1 year ago

star star star star star

Rebecca Tidwell Canyon Country, CA

Kind, professional and explained the plan well

1 year ago

star star star star star_border

Dellise Lauderdale Louisville, KY

Great service when you need the extra protection for your home .great service

1 year ago

star star star star star

jerrell long Grayson, LA

I like it people are very nice and professional

2 years ago

star star star star star_border

Kim Ashby Lexington, KY

A little slow to find a technician but the person was very competent.

2 years ago

star star star star star

Paola Lopez TX

Great service! Knowledgeable and answered all questions.

2 years ago

star star star star star

Joseph Pagnani Hampton, NH

the best warranty comp I have usde and the best price

2 years ago

star star star star star

Mas Takashima Oklahoma City, OK

The agent i worked with was SUPER GREAT....

3 years ago

star star_border star_border star_border star_border

Gerald Coley Las Vegas, NV

Bought warranty for 3 years and all claims were denied.

8 months ago

star star star_border star_border star_border

Bob Crouch

Deny claims, slow scheduling of repairs.

8 months ago Edited March 20, 2024

star star_border star_border star_border star_border

Anita Welch Fort Smith, AR

Like a communication Trying to follow up on a claim no one to talk to

9 months ago

star star star_border star_border star_border

Bruce Bodrie Fort Worth, TX

When you get down to costly item always refused…

10 months ago

star star_border star_border star_border star_border

Mitchell Wantagh, NY

Customer Service Sucks Was over charged and never received refund

10 months ago

star star star_border star_border star_border

Shirley Dirden

The person answering the phone was very rude

10 months ago

star star_border star_border star_border star_border

jim fitzgerald

Cannot get the company to send plumbers to our home. 90 days no hot water

11 months ago Edited April 4, 2024

star star_border star_border star_border star_border

Claudia "Nan" McClain Beaufort, SC

Choice doesn't want to pay for anything. Associates can't speak or understand English.

1 year ago Edited December 13, 2023

star star_border star_border star_border star_border

jason gibson Overland Park, KS

Sales person was pushy and did not take no for an answer when I did not want to upgrade further.

1 year ago

star star star_border star_border star_border

Kimberlee Telford Omaha, NE

The contractors have been great, the warranty company is average at best.

1 year ago

star star star star_border star_border

Jackie Price Myrtle Beach, SC

Not happy with the coverage once a claim is called in.

1 year ago Edited November 6, 2023

star star star star_border star_border

Tobey Meridian, ID

Representative spoke very fast & I felt rushed.

1 year ago

star star star star_border star_border

Tracy Roberts Burdett, NY

Technician was great, phone operator/service horrible.

1 year ago

star star_border star_border star_border star_border

A Houston, TX

Won’t repair. Just give you low dollar amounts when things break. Scam company

1 year ago

star star star_border star_border star_border

Muckram Basha Morrisville, NC

Need to be clear on the offering and service. I would not recommend to anyone

1 year ago Edited January 10, 2024

Choice Home Warranty Reviews