Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

check_circle

Verified Customer

star star star star_border star_border

Peggy

Because they have to come out twice for the same issue

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 13th, 2022

check_circle

Verified Customer

star star star star_border star_border

Beverly Valtierra San Antonio, TX

Got clog fixed but you denied fixing drain.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 13th, 2022

check_circle

Verified Customer

star star star_border star_border star_border

Arnold San Antonio, TX

Everything isn't covered and we didn't get any cooperation from them.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 11th, 2022

check_circle

Verified Customer

star star star star_border star_border

Annie Burney Saint Petersburg, FL

The service is slow to correct the problem

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 30th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

john a deangelis Brooklyn, NY

Long wait times for vendors and when they come generally are poor

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Jo co Hawthorne, NY

Poor selection of repair companies. Slow routine. Was not reimbursed in full.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Wanda Mitchell Westerville, OH

No follow up when an appeal is made. No response. No paperwork very. Poor service

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 30th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Onorio pronesti Orlando, FL

Tech came, one week went by no part yet, mind you this is a dishwasher & it's needed

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Dec. 30th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Lisa White Middletown, NY

Because they take to long to find someone to fix your stuff

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Dec. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Eboniae Cunningham Louisville, KY

they never approve my repairs. Im just always wasting my $65 fee and living with the issues.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Vann Bush Mobile, AL

Refrigerator has been out for 4 months. Cannot get Choice to do what I paid them to do!

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Melody Thornberg Adamsville, TN

Tried to schudule first visit on holiday

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Fariba Laurel, MD

They don't follow the contact. They don't cover what they say they on the contract.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Dec. 21st, 2021

check_circle

Verified Customer

star star star star_border star_border

Charles Burger Wichita, KS

If you have time to wait for a repair, call choice.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Diane Zazzera Windermere, FL

They don't want to replace big items. They won't allow you to talk to Supervisors.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Anonymous Wesley Chapel, FL

website does not let me sign. no notice after last service visit NOT A HAPPY CUSTOMER

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your positive feedback. We have shared your positive feedback to the Director of Customer Relations.
We hope you will take a moment to update your star-rating to reflect your positive experience.

Dec. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Kwanischs Day Schertz, TX

Poor response time. Repeat visit by repair contractors..level of professionalism

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Odette morrison Bullhead City, AZ

Because of cost me $172 for this what could do a warranty for a warranty insurance

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

A Garnet Valley, PA

The staff can not reimburse the contract, they find any excuse to delay and decline claim

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 15th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Evelyn Vargas

I was denied coverage for duct cleaning because of lack of maintenance of my AC vent although I had JUST bought the house! So I was penalized for some thing the previous owner failed to do. Then on my second claim for my stove/oven needing to have a part ordered and repaired, I tech came and then, I had to call after a month of not hearing back and then again 6 weeks later. Then 8-weeks (two months!) later again trying to get resolution. Finally after I asked to speak to the manager, Eric, I received an email stating that my stove/over had to be replaced BUT instead of Choice Home Warranty providing a replacement they wanted to give me the opportunity to choose a stove/oven of my preference so they, instead, were going to give me an eGift card to Lowe's for $338!! I responded, to the email offer, that I did NOT accept their offer of an eGift card for $338. Instead I requested they either fix my current stove/oven OR (1) provide a replacement with the current features my current one (2) provide installation, and (3) haul off my old one. I now have a "case manager" assigned and have a 15-minute call scheduled for December 29.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 16th, 2021

check_circle

Verified Customer

star star star star_border star_border

Cheryl MCBROOM Snellville, GA

It took over 2 weeks to get washer repaired

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Charles Rockwood, TN

Just don't cover things that are damaged by rodents

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy.
Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.

Dec. 14th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

C M Delray Beach, FL

Both my hot water tank and a/c broke and both needed replacing. They refused to do so.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 14th, 2021

check_circle

Verified Customer

star star star star_border star_border

Judy Ozark, MO

Sometimes the technicians are unheard of

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 15th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Rose M Gonzalez Cumming, GA

never service the ac i needed fixed. sinced august.. no one ever got back to me..

4 years ago

check_circle

Verified Customer

star star star star_border star_border

Marcell Glynn Houston, TX

To many cancellations and no shows from service company.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Dec. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

anne Houston, TX

pays too low on things that you dont want to repair

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

check_circle

Verified Customer

star star star star_border star_border

Mintesnot Gebru Rowlett, TX

Service not done based on time sensitivity.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Rodney Lisa Patrick Lebanon, IL

They don't listen to the customer & they don't purchase you a new washer or refrigerator

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Devendra Vishwakarma Coppell, TX

I didn't get helped, I tried calling as well as emailing the case manager but no response.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Nov. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

keith SELF Lake Charles, LA

representive said would call me back in 1 hour. its been 4 work days.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Dean Thomas

Unacceptable response from my repair companies. Nothing is fixed.

4 years ago Edited December 20, 2025

check_circle

Verified Customer

star star star star_border star_border

Norma Reno Lithia, FL

Too many companies fixing one thing, bad service

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 24th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Don Koenig Staten Island, NY

Not thorough as far as checking to see if work was completed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

WILLIAM OSBORN

I’ve been trying to get my covered hot tub repaired since March of 2023 (and still waiting).

4 years ago Edited June 7, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 11th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Winnie Mae Wright Freeman Meridian, ID

Poor communications! Rejection of claim. Scheduling callback to review.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 11th, 2021

check_circle

Verified Customer

star star star star_border star_border

Barry Wortman Henderson, NV

Can't speak to a live person just a computer

4 years ago

Reply from Choice Home Warranty

Thank you for your recent inquiry. To speak with a live person please call our direct line 1-(888) 373-7924.

Nov. 10th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Amanda Florence, KY

We got the ome that is supposedly top notch level and on the 3rd thing it won't cover.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 1st, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Mosadi Porter Spring, TX

There is inconsistency with the agents; lack of clarity on policies

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Nov. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Scott White Pine, TN

Totally disappointed with the slow response to claims and the payment for appliances.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Nov. 4th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Karim Ali Sugar Land, TX

Guy came to fix my oven he didn't fix yet twice I talked and told me they order the parts

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Ken Romans Twin Falls, ID

A time hassle. Don't keep there word given over the phone. Long time getting anything done.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Robert Laza Cortland, IL

Waiting 8 weeks for a service to fix plumbing issue. No local company will deal with CHW

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 26th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

THOMAS CANNON Virginia Beach, VA

THE SERVICE PEOPLE THEY HIRE ARE AT THE BOTTOM, WASTE OF TIME AND MONEY

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 27th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Deitra Mayfield Indianapolis, IN

Repairs are intentionally stalled until they find a reason to deny repairs on warranty items.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Denora Charlotte, NC

They rarely approve claims. The customer service is awful & very inconvenient in their response.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 26th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Fred Powell Jupiter, FL

The insurance does not cover cost of replacement only covers replacement for builder grade hardware

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 20th, 2021

check_circle

Verified Customer

star star star_border star_border star_border

Paul Duluth, GA

It's been month and still not fix. Garage door fixed but stop working.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. We are sorry to hear you are still having issue with your system. You may contact the technician directly to schedule the best available appointment. Thank you for being a valued customer of Choice Home Warranty.

Oct. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Chacidy Serrano Manvel, TX

I'm still currently waiting on my washer to be fixed that I put claim on 2-3 months ago.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 20th, 2021

check_circle

Verified Customer

star star_border star_border star_border star_border

Rahul Iyer Cary, NC

Poor experience with claim processing, deceptive practices. Happy to clarify and provide evidence.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Oct. 20th, 2021

Choice Home Warranty Reviews