Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Rosemary Nelson Fort Worth, TX

As I just joined the family can't rate them but the knowledge of the representative was communicated over very well.

4 years ago

Reply from Choice Home Warranty

Thank you for joining the CHW family.

Jul. 14th, 2020

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Shirley Ann Maynard Fayetteville, GA

The price is right and the service is good.

4 years ago

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Sundara Owens , NC

The technician was helpfully and very friendly.

4 years ago

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Gail Hammond Castle Rock, CO

Past service great! Waiting on fridge tech

4 years ago

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Jen T McHenry, IL

I like that the claim process is simple.

4 years ago

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JOSE R RAMIREZ Chevy Chase, MD

It is a good experience and fast service.

4 years ago

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DELORES BAKER

I was given incorrect information about my service call.

4 years ago

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Arrold Martin Nashville, TN

Tech left emails and phone calls. Responded promptly.

4 years ago

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Deana Sikora ,

Good at least it helps get someone trustworthy .

4 years ago

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Brenda Driskell Griffie Norcross, GA

Did not cover cost of repair - but they were timely in response

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 8th, 2020

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Timothy Scarlett Mebane, NC

Website was easy to navigate. Repairs not so hot.

4 years ago Edited September 14, 2021

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Carmilla Wilson Conyers, GA

My problem is with follow up after a call.

4 years ago

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Gerardo Francisco Gonzàlez Houston, TX

Fast and good response but claims approval is only taking the technician report

4 years ago Edited January 10, 2024

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Romare Christian Hampton, GA

Pretty thorough when it comes to dissecting the issue.

4 years ago

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Jack Neshkoro, WI

It’s to early to rate your service my garage door is not fixed and no one has called me with a repair time .

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jun. 23rd, 2020

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SHRISHAIL M VIRUPANNAVAR Joliet, IL

NOT GREAT AND DID NOT MEET OUR EXPECTATION. YOU HAVE WORST PHONE CALL SERVICE AND I WAS ON HOLD FOR 37 MIN UTES

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 23rd, 2020

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Mark Humphrey Jonesborough, TN

I was very disappointed in the time it took to get a covered repair completed. It took over a month.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 15th, 2020

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Anthony Gause Portsmouth, VA

Did not like having to wait 4 days with no hot water.

4 years ago

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Jim Chadek Menomonee Falls, WI

Technician showed up o time and fixed the problem

4 years ago

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ron Kissimmee, FL

Chw is slow to resolve when appliance are too old to be fixed. I would not recommend .

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Jun. 15th, 2020

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Felisa G Washington, DC

CW has a great response time getting someone to your home.

4 years ago

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timothy burkes Chicago, IL

Quick appointments and overall excellent customer service!

4 years ago

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Annette Clark Kansas City, MO

Smiley was very helpful, great attitude and very funny!

4 years ago

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Susan Barksdale Providence, RI

Representative was friendly and knowledgeable.

4 years ago

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Deborah Garcia Waxahachie, TX

So far i had only excellent service and treatment

4 years ago

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Marlene Johnson Weirsdale, FL

Quick response and all technicians have been very helpful.

4 years ago

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Kevin Stern Sherman Oaks, CA

They seem to cover only repairs that are small. If it's anything large it's always a fightm

4 years ago Edited September 14, 2021

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Anthony Williams Norcross, GA

How easy it was to set it up, but thats all I know

4 years ago

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Gretchen Bell Peoria, AZ

Deny deny deny...for whatever made up reason they can think of! Then, the run around with bogus excuses!

4 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Apr. 13th, 2020

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Daniel Klutstein Waianae, HI

takes a few day in hawaii but they have good technicians

4 years ago Edited January 10, 2024

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Kay McDonald Fort Worth, TX

I had hoped to get a lower rate for renewing my warranty. It will be okay still

4 years ago Edited September 14, 2021

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Roberta 'Bobbi' Peterson Valrico, FL

Finally, a claim that wasn't denied. Wish all of my claims were like this.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 30th, 2020

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Treff LaPlant Granite City, IL

Up till recently, we have been pleased. Have been trying to get a claim in for months with no luck!

4 years ago Edited January 10, 2024

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Bushra Ahmed Skokie, IL

Bad service. I have to pay twice for the same claim. I will never recommend Choice Home Warranty to any one.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home. In a recent review of the claim, when you called the claim in you informed us that you needed an appliance technician to come to your home for your washer. Once the appliance technician arrived to your home they advised us that you did not need an appliance technician you needed a plumber hence the paying of the 2 service call fees. I'm happy to see that the issue you were having with your system has been resolved to your satisfaction .

Mar. 2nd, 2020

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Wendy Diamondhead, MS

If I could give them negative stars, I would. Would not repair extreme loud noises coming from the appliance.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 20th, 2020

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Gene Culbreath Baldwin, NY

The Tech was knowledgeable and very efficient

4 years ago

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eric blanchard Tupelo, MS

wen i called ,they responded quickly.come and did a gud job

4 years ago

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Tejaswi Belavadi Charlotte, NC

Prompt response on most occasions. The service is efficient

4 years ago Edited June 15, 2022

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Earl Williams ,

This is the coldest day of the year my furnace is not working and they haven't contacted me back yet

4 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Jan. 17th, 2020

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Daniel Maclean Brookline, NH

Lousy contract does not cover as you advertise not worth the price for what it covers scam as I see it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on

Jan. 14th, 2020

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Rick Mundelein, IL

Very difficult to deal with when making a claim. Never paid actual cost of repair.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jan. 9th, 2020

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Dale Hudson, FL

Service was fast and job completed in a timely fashion.

4 years ago

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Pauline S Brown Chicago, IL

Your company's that Choice Home Warranty uses don't always fix my problem.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jan. 3rd, 2020

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Kristie Cottageville, WV

Have had my refrigerator fixed several time now and is still making noise

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback. Please contact the customer service department at 1-888-373-7924.

Dec. 23rd, 2019

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Dawn Thurston Loxahatchee Groves, FL

Every claim presented has been declined. If I have to pay for normal wear and tear, then I don’t need this service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 16th, 2019

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Carol Savoy, IL

Had to reschedule and notified me me e mail only

4 years ago

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billy j. fesperman

service was great. The customer rep. was ver good.

4 years ago

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Kevin Midland, TX

30 day waiting period not advertised until after you purchase. So 1 month free is not exactly true.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

We encourage all of our customers to review their coverage. It may also be found on

Oct. 31st, 2019

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Kathy Francese Milford, PA

Very helpful and knowledgeable. Quick and thorough

5 years ago

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Jignesh Vyas Sanford, FL

Good service this as compared to all denials in the past!

5 years ago

Choice Home Warranty Reviews