Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

star star_border star_border star_border star_border

DJ WALLEY Brandon, MS

Very dissatisfied. The settlement on my washer maybe enough to buy detergent. No way to replace my washer.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 8th, 2022

star star star star_border star_border

Homeowner15 Westbury, NY

Automated system did not work as well as i would hoped it would work

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 8th, 2022

star star_border star_border star_border star_border

Larry & Beth White Wilmington, NC

Not pleased with Choice Home Warranty ! Your replacement policy is nothing more than a big lie to your customers!

2 years ago Edited January 10, 2024

star star star star star_border

Krystle Lindhjem Tyler, TX

They are reasonable and fairly efficient.

2 years ago

star star_border star_border star_border star_border

Darlene Whitlow Atlanta, GA

Home Warranty plan does not really help with an aged home. Need to offer a different plan home over a current age.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 3rd, 2022

star star star star star_border

Cy Deitelhoff

Pay good at times, other times they lowball payments.

2 years ago Edited April 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 28th, 2021

star star star star star_border

Nevada Kassa

The speed in which Choice warranty took care of my claim.

2 years ago

star star star star star_border

Frankie Lanell Thornton Temple, TX

SOMEONE CAME OUT RIGHT AWAY TO FIX MY PROBLEM,

2 years ago

star star star star star

gloria fuentes

They always come through and very prompt, compared to other home warranty I have on another home, I always recommend Choiced

2 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Paul Carter Fort Worth, TX

Do not honor their contract and do not care about the situation and getting it resolved in a timely manner

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Dec. 21st, 2021

star star star star star_border

Nancy Houston, TX

Got immediate response and service within two days.

2 years ago

star star star_border star_border star_border

Suzanne Swanigan Eugene, OR

I feel the company is a scam. The deny all claims and do not service the customer as advertised.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Dec. 10th, 2021

star star star star star_border

Janel Williams Bowie, MD

Very customer focused and pleasant to work with.

3 years ago

star star star star star_border

Kenya Rutledge Detroit, MI

How quickly they send out help for concerns

3 years ago

star star star star star_border

Tonya J. Riverdale, GA

Affordable and excellent service and coverage.

3 years ago

star star star star star_border

ONA Hair essentials By OvelaNaturals Winston-Salem, NC

Not bad service very detailed and hopefully accurate

3 years ago

star star star star_border star_border

jarrell barnes Converse, TX

My last two counts with CHW has not been a positive experience.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 10th, 2021

star star_border star_border star_border star_border

Krystal Batchelor Atlanta, GA

It has been horrible. They find every excuse to deny a claim. This company was one of the biggest mistakes I have made.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 10th, 2021

star star_border star_border star_border star_border

Brandon Kling Oak Grove, KY

What do I like best? Nothing. This company is constantly defrauding customers, and is not worth the hassle.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 4th, 2021

star star star star star_border

Andrew Bossard Hampton, VA

CHW promptly answers maintenance requests.

3 years ago Edited January 10, 2024

star star star star star_border

Wanda Bess Clinton, MD

Good service and quick response time. Thanks

3 years ago

star star star star star_border

Becky Bentley San Jose, CA

The repair man was so helpful, he explained everything.

3 years ago

star star star star star_border

Euton M. Laing Edison, NJ

Friendly and easy to work with, good communication

3 years ago

star star star star star_border

deborah coulter Chadds Ford, PA

Easy to contact and get a claim started.

3 years ago

star star_border star_border star_border star_border

ogechukwu NWABINELI Washington, DC

I have a stove that the company promised to replace only to get an e-card less than what a stove can cost in the store.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 27th, 2021

star star star star star_border

Vicki Coble Huntsville, TX

very good service am very pleased with service

3 years ago

star star star star star_border

James Jennings Bonaire, GA

response is good, the service sometimes is not the best.

3 years ago

star star_border star_border star_border star_border

Andy M

Choice home warranty rejected a claim for a covered system based on a non-related installation.

3 years ago Edited September 20, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 21st, 2021

star star star star_border star_border

M. V. Potomac, MD

At times it seems that appointments are made without me requesting the service.

3 years ago

star star_border star_border star_border star_border

Charles Harper Phoenix, AZ

All Choice does is deny, deny, deny! Dispute manager was left 4 messages and an email with no response back.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 17th, 2021

star star star_border star_border star_border

Ronita Brown Phoenix, AZ

To many loopholes in contact could have had the work done for the price of the deductible

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 15th, 2021

star star star star_border star_border

Mary Basta Las Vegas, NV

Some of the Claim representatives are rude and one hung up on us.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 15th, 2021

star star star star star_border

Donna Gonzalez Missouri City, TX

Most contractors have been good but some aren't as helpful

3 years ago Edited January 10, 2024

star star_border star_border star_border star_border

Deborah Nickles Newnan, GA

So far my experience with CHW has been horrible. My claim was denied based on assumption instead of facts.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 9th, 2021

star star star star star_border

Alan Chapman Jacksonville, TX

Quick turn around on getting service call scheduled.

3 years ago

star star star star star_border

Jason Dungy Columbus, OH

The plumber I spoke to was knowledgeable

3 years ago

star star star star star_border

Dean Crossland Hobbs, NM

Good price, good initial contact, sometimes 2nd call hard

3 years ago

star star star star star_border

Dixie Read San Antonio, TX

They are very professional and eager to assist.

3 years ago

star star_border star_border star_border star_border

Eva saucedo San Antonio, TX

You didn't cover my ac compressor I'm very dissatisfied short to ground was no fault of anyone I will cancel

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Aug. 23rd, 2021

star star star star star_border

Charmaine Love Minneapolis, MN

Prompt service I think the service fee is high

3 years ago

star star star_border star_border star_border

Jesse Wright Clinton, MD

You trying to change me a service call, that should have been fixed the first time

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 23rd, 2021

star star star star star_border

Lung Smack Las Vegas, NV

The customer service was very fast and understood.

3 years ago

star star_border star_border star_border star_border

Greg Galveston, TX

Cover some but not all still waiting on check for stove for several months and didn't approve simple repair on plumbing

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jul. 21st, 2021

star star_border star_border star_border star_border

Wesley Mann Tamiment, PA

CHW are crooks all they want is your money with no intentions on repairing anything and the phone Rep was condensing

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jul. 19th, 2021

star star_border star_border star_border star_border

CARLOS DIAZ Carmel, NY

refund offered not even close to real value of appliance,having to wait 30 days to receive the gift card is ridiculous

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 8th, 2021

star star_border star_border star_border star_border

Matt Paulson Henderson, NV

Slowest service ever. Emergency AC repair has been waiting 3 days now and case manager is impossible to get ahold of

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jul. 8th, 2021

star star_border star_border star_border star_border

Jean Cason Ashburn, VA

To date, we have still not received a phone call back regarding our warranty claim. Worse customer service ever.

3 years ago

star star star star star_border

Gaurav Rastogi Fort Worth, TX

The technician was knowledgeable and fixed the issue .

3 years ago

star star_border star_border star_border star_border

Willard Horn Lake, MS

Choice Home Warranty is a rip off and a fraud. They do not pay their claims, and they will lie to you.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Jun. 21st, 2021

star star star star star_border

Alex Fernandez Las Vegas, NV

The automatic phone service was terrible had to call twice

3 years ago

Choice Home Warranty Reviews