Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

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Ed Harman ,

Call to place claim very easy. Tech. on time, friendly, knowledgeable.

5 years ago

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Vivek Sinha Houston, TX

Prompt in thier response. came without fuss, fixed the issue.

5 years ago

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Susan w Euless, TX

Horrible experience with this company. Have sent 3 emails trying to cancel but they will not respond. Check out the Facebook page Choice Home Warranty Scams. Buyer beware!!

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to respond@choicehomewarranty.com as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Aug. 13th, 2020

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Robin Williams Severn, MD

The warranty company responded immediately when I put my request in.

5 years ago

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Gerald Lacy Deltona, FL

Tasha was very professional and Knowledgeable she helped me alot.

5 years ago

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Edna Gilchrist Clayton, NC

The customer service representative was informative, however, I'm still waiting for the email with my confirmation

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that we have sent a copy of the policy and confirmation to the email address we have on file.

Aug. 24th, 2020

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Thomas Polk Glen Burnie, MD

It was quick and good service from H/n aic service. Next day service

5 years ago

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Helen Speight Chesapeake, VA

Very knowledgeable and friendly staff I’m excited to now have a home warranty

5 years ago

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DeeDee Page Chicago, IL

Took longer then expected to receive service. BUT when I finally got service I was very satisfied

5 years ago

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Peg M Colorado Springs, CO

Great service! I love knowing that there are no billing surprises.

5 years ago

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Kaylaw1118 Hazel Park, MI

My agent was very helpful and knowledgeable about the services. Would recommend

5 years ago

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Deborah oldham Murrells Inlet, SC

I like that Marc helped me get a better deal since I am on a limited income

5 years ago

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Jay Smith Clarkesville, GA

Easy access to file claims, and promptly gets technician appointments

5 years ago

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Dean Albani Falls Church, VA

It's the most disappointed experience I ever had, the worst customer service agents who is gladly hang up on you, very unpleasant to deal with, impolite and have no manners.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 10th, 2020

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*** SHERYL LOVE *** Wadesboro, NC

Technician came out, fiagnosed the problem and fixed it. Awesome!

5 years ago

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Logan Bryant Kingsport, TN

Helped me understand policy options and offered excellent customer service

5 years ago

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Estell Johnson Kansas City, MO

The company has responded in a timely fashion and repairs have been made.

5 years ago

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liz pagani Kenner, LA

Very pleased with the response time and the company that 2as sent out!

5 years ago

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Carolyn Tolbert Lynchburg, VA

Neil was very helpful getting the warranty. Haven’t used it yet

5 years ago

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Franklin Manick Summerville, SC

Only used it once, but so far so good. Took care of my leaking toilet quickly with no hassle.

5 years ago

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Rob Parker Fernandina Beach, FL

Called about a problem and 2 days later they sent someone out.

5 years ago

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Raymond Corbitt Milledgeville, GA

I’ll write a review when you can get an HVAC tech to my house? It’s 94 degrees and climbing! No update yet!

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 3rd, 2020

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Armin Fields Waynesboro, PA

have always recieved courtious service from call handlers and techs that come out

5 years ago

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Rose Betliskey Conneaut Lake, PA

They stay on top of things never had a problem with the service

5 years ago

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sam San Francisco, CA

Quick and efficient, will renew for another year, recommened.

5 years ago

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Marvin Spann Las Vegas, NV

The Plummer show up on time and effected repairs in a timely fashion

5 years ago

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Samantha Branchland, WV

Not very happy right now. Have been waiting to hear from someone to fix our air conditioner and they can not find someone to come out. Not very satisfied.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 28th, 2020

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Andra Chicago, IL

Problem taken care of in a fast manner. Faster than I thought would happen.

5 years ago

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Saja. B. Mboge Cordova, TN

My experience so far has been good with CHW and would recommend them to any home owner

5 years ago

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Andrea Wasiewski El Paso, TX

the online process in more convenient since waiting to speak to someone takes too long

5 years ago Edited October 3, 2022

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Toby Purdy Dallas, TX

Easy to schedule an appointment and professional service provided

5 years ago

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Sergio Selva Nokomis, FL

Good responce time. May take 4 different companies to work on certain high end appliances

5 years ago

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Saundra Bartee Deltona, FL

Very quick to g÷t back with you and schedule a tech to come out

5 years ago

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Courtney Shippy Charlotte, NC

Quick response time to claims, great customer service, efficient repairs

5 years ago

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Joice Rowlett, TX

Jason was very polite and explained everything very clearly.

5 years ago

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FUJIA Charlotte, NC

excellent customer service and affordable cost. highly recommended

5 years ago

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Eddie Morales Keller, TX

very professional and the technician was very professional and friendly

5 years ago

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LaNita Morris Chicago, IL

The technician was very professional and arrived in a timely manner.

5 years ago

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Charles Dantzler Philadelphia, PA

I am very happy with Choice Home Warranty and the way they take care and respond to your requests.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We humbly regret to hear your frustration. Our records show that CHW is diligently working on your claim; once we receive the diagnosis, we will proceed with resolving your claim.

Jul. 16th, 2020

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Hilltop Haven Windham Center, ME

the process of purchasing a warranty was very professionally handled. thank you

5 years ago

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JACQUES JALBERT Exeter, NH

I SPOKE TO BRANDON AND HE WAS VERY HELPFULL AND A PLEASURE TO DEAL WITH.

5 years ago

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Roopa Sagar Frisco, TX

The technician was alloted quickly But will always end up paying a lot of money

5 years ago

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Carla Fisher Birmingham, AL

On time service, connection with technicians within a reasonable time.

5 years ago Edited January 10, 2024

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Kurt Jansen Lake Charles, LA

Knowledgeable and friendly technician who knew what he was doing.

5 years ago

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Mary Siefferman Palatka, FL

Awesome the tech was really nice an knowledgeable of his work and experience

5 years ago

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Linda Osseo, MN

Can 't give an answer haven't had to use it yet, I just signed up. Sale person was very friendly and knows her product.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback to the Director of Sales.

Jul. 13th, 2020

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Kevin Dabbs Converse, TX

The technician did an awesome job, He was able to resolve the issue I have

5 years ago

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Debbie Seaberg Whippany, NJ

Excellent technician. Very professional and knew how to fix the problem.

5 years ago

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Edward Benitez

Service is good, but coverage on certain household plumbing appliances are not covered

5 years ago

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Porter

Had no problems. Response time was pretty accurate in getting a repair person to my residence.

5 years ago

Choice Home Warranty Reviews