Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

star star star star star

Michael Dallas, TX

Quick to assign someone to come out to look at my issue. Great communication and speedy resolution.

6 years ago

star star star star star

Norma Dowd Leander, TX

Ease of use online, friendly reps, quick service. So far, we're happy with our home warranty.

6 years ago

star star star star star

Sharon Mitchell Houston, TX

It did not take long for a service rep to call. They are coming out to see about my A/C tomorrow.

6 years ago

star star star star star_border

Kathy

Have had them several years, not always quick service, or availability for appt but have been professional

6 years ago Edited January 12, 2026

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 17th, 2020

star star star star star

richiv5 Phoenix, AZ

I appreciate the quick response, professionalism and knowledge of the contractor!

6 years ago

star star star star star_border

Shirley Bowman Wetumpka, AL

This is my first time using it so I really don't know. but the man I spoke with was a lot of help.

6 years ago

star star star star star

Winona F Latta Glendale, AZ

Prompt response I do not like to 5 AM calls from robo, they need to be made later.

6 years ago

star star star star star

Linda howard McKinney, TX

Very competitive prices. Keith M was very friendly and explained in clear detail my options.

6 years ago

star star star_border star_border star_border

Joan McGuire Schenectady, NY

they do answer quickly and try to give best answer you dont cover the major breakdown on most appliances or home repairs replace value on appliances is very low

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 11th, 2020

star star_border star_border star_border star_border

Kunal Jain Clearwater, FL

they are a horrible company. never covered any issue in my home in 5 years. they sold me coverage for 5 years. crazy people. its a scam. read the policy before you pay them. there are several exclusions.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under User Agreement.

Mar. 11th, 2020

star star_border star_border star_border star_border

David Gplphin Atlanta, GA

You people say you're a warranty company. But when customers fail a claim you come up with excuses to deny them. I'M sorry I paid for something I can't benefit from. So to me your service is not worth it

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website under user agreement.

Mar. 3rd, 2020

star star star star_border star_border

Sally Wellington Chicago, IL

It took them a while to find a contractor and after they found somebody the person they sent wasn't able to fix the issue.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you are not satisfied with our service, and we appreciate your feedback. In efforts to provide you with a satisfactory resolution, our Consumer Advocate will contact you directly to further address your concerns.

Mar. 2nd, 2020

star star star star star

Ann Hill New Port Richey, FL

My claim was taken care of right away. The company that was sent out did an excellent job.

6 years ago

star star_border star_border star_border star_border

chargelliott Columbia, MD

This company has been calling my cellphone non-stop every day for over a week using different phone numbers and I am on the do not call list. I wouldn't use such an underhanded company even if they paid me.

6 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

star star star star star_border

BobS San Francisco, CA

Fats and efficient service. They worked well with my tenant. This makes life easy for the home owner

6 years ago

star star star star star

Cynthia lassitet Dallas, TX

Your representative was really helpful. She was able to get a technician within 1-2 days

6 years ago

star star star star star

Jonas Svantesson Sarasota, FL

Very fast and professionell service. Informativ and just in time. Recommended contractor.

6 years ago

star star star star star

Ernie Carrillo Las Vegas, NV

The repair man came in and found the problem immediately. Fortunately it wasn't a serious problem.

6 years ago

star star_border star_border star_border star_border

James Spatch Springfield, MO

They have no interest in helping or actually honoring their warranty, but will instead find an exclusion to not cover a covered equipment failure. They do not care about customer service and only care about making money.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 13th, 2020

star star star_border star_border star_border

Patrick Galland Omaha, NE

Advertises that they cover home furnaces then denies my claim for needing a new furnace so I have to pay for it out of pocket. I will not be renewing.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on
Upon review of your specific claim, the failure that occurred to your unit, is not “Included” in accordance with the terms and conditions of our policy. Although this type of failure wasn’t covered under our policy terms, this is only 1 out of the 15 systems and appliances in which we provide coverage.
Therefore, if another unit/system/appliance breaks down due to normal wear and tear, please contact us at 1.888.531.5403 and we will be here to place a cl1aim for you or visit where you can place a claim online.
CHW

Feb. 13th, 2020

star star star star star

Denise Hanson Odessa, TX

Once again Choice Came Through!! They sent out A 1 Rapid Rooter Plumbing and they did fantastic!

6 years ago Edited January 10, 2024

star star star star star

Phyllis Spears Albany, GA

Excellent service Knowledgeable salesmen ... answered all my questions and provided a discount.

6 years ago

star star star star star

Cindy jackson Foley, AL

Person on phone was friendly and offering me different deals. Seems to know the product

6 years ago

star star_border star_border star_border star_border

Paula Wilson San Antonio, TX

Nothing is ever covered. I call and ask if it will be covered..they send someone and I pay the deductible and then it is declined. Why not tell me up front. I will be looking for another company. 3 strikes!

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Feb. 4th, 2020

star star star star star_border

Michelle Rambert Charlotte, NC

Easily to see listing of offerings and prices Great on follow-up call and pricing by agent Cynthia.

6 years ago

star star star star star_border

Frances Curry Crete, IL

They were courteous , eager to accommodate and ever so polite. It made me feel good to have all points covered.

6 years ago

star star star star_border star_border

Charles Isaacson Columbia, MO

Just signed up today so it is a little too early to give a meaningful review. Company representative seemed informed and pleasant.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team.

Jan. 30th, 2020

star star star star star_border

george West Palm Beach, FL

The service for claims have been excellent except one attendant who was negative and not very helpful. Kudos!

6 years ago

star star_border star_border star_border star_border

JAS Mesa, AZ

Have filed two legitimate claims, poor service slow to respond, denied both claims. Tried to cancel contract for a refund, they simply ignore. I am filing with Small claims court to correct. This company is a "sham"

6 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to perhaps provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer”

Jan. 23rd, 2020

star star star star star

Adriana Higgins Dania Beach, FL

Professionalism. I had in my house first now I have it in all of my rental properties Piece of mind

6 years ago

star star star star star_border

Nancy Tice Arlington, TX

The sales person was very professional. I am looking forward to a good relationship with Choice Home Warranty.

6 years ago

star star star star star

Wanda Chattanooga, TN

Choice paid for my oven range to be repaired. I appreciate how they valued me as a customer.

6 years ago

star star star star star

Guillermo Almonte Papillion, NE

Response to my situation was quick and very easy. Problem was resolved promptly.

6 years ago

star star star star star_border

Dave P.

Great customer service ....relatively quick service and missions accomplished ! I recommend Choice Home ! D. Powers

6 years ago

star star_border star_border star_border star_border

glenn clausen Sioux Falls, SD

I have a broken system -- a garbage disposal ---& they won't do anything about it !!!! It clearly states that "garbage disposals" are covered on the contract !!!! so , "WHY" , am I without the use of this unit ????? Glenn

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Our records show that we have provided you with a satisfactory resolution and this matter has been resolved.

Jan. 9th, 2020

star star star star star

Mary B Indianapolis, IN

The technicians that were sent out were knowledgeable polite and friendly and they done their job

6 years ago

star star star star star

Mike Riley

Your prompt response and successful approach to the problem was much appreciated.

6 years ago

star star star star star

Gregg J. Chandler, AZ

Technician arrived early and was very professional. He was in and out on 30 minutes.

6 years ago

star star star star star_border

Paula Warren Sun City Center, FL

It is easier and quicker for me to handle claims over the phone. I do not like to do business on the internet.

6 years ago

star star star star star

Ronald Diegle Gilbert, AZ

CHW offers fast service after service is requested. Their personnel are courteous and efficient.

6 years ago

star star star star star

Frank Everidge Myrtle Beach, SC

they had somebody out the next day and they get the problem solved... Happy so far

6 years ago

star star star star star

Carol Dallas, GA

The quick response to getting a technician out to service my heating unit was great

6 years ago

star star star star star

Brenda Rice Ormond Beach, FL

The vendor arrived on time, was courteous and repaired my hot water heater efficiently.

6 years ago

star star star star star

Lady luck Dallas, TX

Was prompt in placing an appointment for a plumber to come out to unstop my toilet.

6 years ago

star star star star star

Anonymous Goose Creek, SC

Promptly created my claim and had it assigned to a company and scheduled within 30 minutes!

6 years ago

star star star star star_border

Dwight Dale Roswell, NM

I enjoyed my chat with choice home warranty. They were very helpful and gave me all my options and discounts.

6 years ago

star star star star star

Raymond Badovinatz Taylorsville, UT

The customer service representative was very helpful and explained all available options.

6 years ago

star star star star star

Mary kK Claremore, OK

Great customer service. Called on Monday holiday week and all fixed by Tuesday

6 years ago

star star star star_border star_border

Michael Patrick

The service technician was excellent with excellent response time. The narrow interpretation of replacing the gas vale by Choise was inadequate.

6 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Nov. 27th, 2019

star star star star star

Kamal Vala Ashburn, VA

Mubarak was quick in identifying the issue and resolved. He is highly skilled and very humble.

6 years ago Edited January 10, 2024

Choice Home Warranty Reviews