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Choice Home Warranty Reviews

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9.3

Overall Score

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Christopher Brown Richmond, VA

My issues was resolved and I was able to have a piece of mind.

1 year ago

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Dawn Avon, IN

I rate my experience with the replacement of water heater as a ONE. Who can go without hot water for 5 days? Not me.

1 year ago

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Laura Newton

It took over a month for someone to even look the issue and then it was closed saying it was normal wear and tear.

1 year ago

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Laurie Benjamin Sacramento, CA

Some technicians good and others not so much

1 year ago Edited April 21, 2023

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Artie

Good service and vendors will not replace if not repairable

1 year ago

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Lenny Graciani Rancho Cordova, CA

Great fast service. All we needed was our furnace lighted

1 year ago

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Dana NIx NC

Great response time and easy claims service.

1 year ago

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Pat Antani Madison, WI

I was able to get good deal for 46 months.

1 year ago

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James Phoenix, AZ

Did not like J and L Plumbing. We will cancel Choice if we have a company like that again.

1 year ago

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Kirk Pratt Powder Springs, GA

Technician was not very friendly or communicative

1 year ago

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Cletus Williamsport, PA

There is no communication ( other than what I initiate ) and then the 24hr promised feed back never occurs.

1 year ago

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Hildegeard Ocala, FL

Choice tries very hard to not pay for appliance replacement. Will NOT renew. It’s not with it.

1 year ago

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Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 13th, 2023

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Greg Escobedo

Approval too unlikely vey dissatisfied not approved very disappointed overall

1 year ago Edited March 13, 2023

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Deb Pontiac, MI

Timely response. Courteous and knowledgeable professionals.

1 year ago

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Ramon Los Angeles, CA

The only thing I have to say it took to long to get my oven working again

1 year ago

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Alvin Pasadena, TX

Dislike: dishonest handling of 3 claims. Took advantage of the fact that I am disabled in 82 years old..

1 year ago

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Judy Gilbert, AZ

The peole were neat on time knew what they were doing

1 year ago

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Jesse Chanhassen, MN

The service of the products were good the replacement value was very bad.

1 year ago

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Steven

Their "fine print" allows them to get out of paying for or covering most repairs or replacements.

1 year ago

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james Holmes Loris, SC

You sent a repairman out to check my dryer and we have never got any resultes whats up with that THREE WEEKS NOW

1 year ago

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Sonja Stevens Palm Beach Gardens, FL

Wait forever to get service. You never paid for the mistakes you made by not sending vendor out.

1 year ago

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Davinder

CHW refused my legitimate claim. Their a/c tech was horrible.

1 year ago

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Deborah Edmondson Antioch, TN

Reliable service most of the time. Could improve

1 year ago

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Detra Blow

Like the security, peace of mind of having back up!

1 year ago

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Esther Cano Los Angeles, CA

Sometimes it takes a while to get a plumber especially when I have issues and it takes too long.

1 year ago

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For Game Carol Stream, IL

Customer service support is not good, Specially claim manager way of talking is so rude, disrespectful,

1 year ago

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Deborah noble Frankfort, KY

Customer service rep was awesome. Very informative

1 year ago

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Jeffery Overland Park, KS

Amount promised for the applications. And it has been 8 weeks swing for the money for the stove. Unexceptional!!!!

1 year ago

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Michael B Fort Mill, SC

I was not happy with CHW not covering my reimbursement claim #185397636 on my is 27 year old system.

1 year ago

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Rita Morristown, TN

poor communication inability to provide a repairman in a timely manner length of time to receive reimbursement

1 year ago

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Joe Assault Lorton, VA

The lowest pricing I've found but it's a hit or miss on service.

1 year ago

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Judith Porter Charlotte, NC

I have a plumbing issue that has not been resolved in a timely manner.

1 year ago

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carissa Honolulu, HI

It's impossible to get quality repair companies from CHW! Customer service is terrible! I wouldn't recommend them!

1 year ago

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Eddie Mesa, AZ

Refused to honor my warranty. If something is on your warrant it shouldn't cost you.

1 year ago

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Dave Dallas, TX

Pretty good service and reasonably priced .

1 year ago

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Roy McCorkle Palm Coast, FL

They were able to handle my problems and

1 year ago

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Nancy Hightower Dallas, TX

Choice Home assisted with repair company

1 year ago Edited March 1, 2023

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Elizabeth Windsor, CT

Dislike phone hold times, like online contact

1 year ago

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fishinbare64 Dayton, OH

My dryer was repaired very quickly . With no hassles. Mark

1 year ago Edited March 31, 2023

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Ronald Kirchoff League City, TX

It took over a week to get someone to look at the appliance.

1 year ago

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Betty Bullhead City, AZ

How quickly I was able to get help with my claims.

1 year ago

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Sean Richmond, TX

Third warranty call, where the warranty was denied. 3of4 is not a good percentage

1 year ago

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Hetalben Patel Lowell, MA

Last service wasn't happy with the financial out of pocket money paying to the plumber

1 year ago

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Roger IA

The repairman did not accurately describe the problem ane you denied my claim

1 year ago

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James Waters Buffalo, NY

Choice Warrnanty was not customer friendly to this writer. Claim was denied without merit or adequate follow up.

1 year ago

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Chandrika Porika Frisco, TX

Quick and easy to schedule and Always on time

1 year ago

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Gilda Saul-alvarez

Second time I receive the incorrect information via e-mail regarding appointment.

1 year ago

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Gregory Maxwell Chicago, IL

The technician was great, I don't like your coverage which is not preventative

1 year ago

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Norma Zeinert Temple, TX

Very happy with the overall service….thank you

1 year ago

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Waymon Cleveland, TN

It took over a month to get anything done and I’m still waiting for a check to pay for a new stove

1 year ago