Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Vincent Tarantino

Very difficult time getting my problem resolved. Still waiting for the resolution.

2 years ago

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Jimmy Santa Rosa Beach, FL

Terrible service. Will not renew. Waited in 200 degree heat for response for 11 hours

2 years ago

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Melvin Hall

They are taking too long to resolve the issue with my refrigerator.

2 years ago

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Laura Jimenez Las Vegas, NV

They don't cover real air conditioning issues like they said they do. It's basically a scam.

2 years ago

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Timothy Jacobo Mission Viejo, CA

Repairs take far too long. The process has been painful at times.

2 years ago

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Juli

I've had a positive experience with the specialists; they're patient and overall great people. However, I found their response time a bit slow at times. Despite that, I believe choosing this company was a great decision. They've been helpful, although I've faced delays when using the warranty for my air conditioner.

2 years ago Edited January 10, 2024

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Curtis AL

Not happy with the service. Claim was made on June, 12, 2023 and still waiting for repair.

2 years ago

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Kenneth Simpsonville, SC

My Fridge stopped working on July 6th. It is July 18th and no one has even come to look at it.

2 years ago

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Steven Dallas, TX

Too slow to get a vendor on a claim and like to deny claims after accepting money for the policy

2 years ago

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Donna Green

Co pay price hike way too high totally disregarding years of business patronage

2 years ago Edited July 10, 2023

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Steve Davis

Poor customer service and non-USA agents. Hard to communicate with them. No sense of urgency.

2 years ago

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Roberta Silk 9 Ocala, FL

Only liked the tech who was on time and able to identify the problem on the refrigerator.

2 years ago

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Adward Ennis, TX

Haven't kept the promised by the contract.

2 years ago

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Joycewilliam Akron, OH

Rip off didn’t do what supposed to now they don’t wNt to pay no one will call me back!!

2 years ago Edited January 10, 2024

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Earl Carpenter Bowie, MD

I tried to use it and I'm still waiting for service to be done.

2 years ago

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Darris Jacksonville, AR

I called the customer service last week about a claim from last month and haven’t heard back yet.

2 years ago

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Brian Keller

Techs are not always prompt and delay retun follow up.

2 years ago

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Richard Pottstown, PA

Always a problem with they accepting the claim

2 years ago

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Michael Richardson Holts Summit, MO

Good for kitchen appliances, but not really HVAC.

2 years ago

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Nanette Oklahoma City, OK

Cannot connect with the people working on my appliance it is hard

2 years ago

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Duane

Never paid for a water heater replacement

2 years ago

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Sanjay Pattnaik Joliet, IL

Very poor service. No technician was assigned for 48 hours in spite of escalation.

2 years ago

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Edmund Florissant, MO

Far too many emails and calls that are very sales pressured oriented.

2 years ago

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BENJAMIN

I DON'T AGREE WITH HAVEING TO PAY AN ADDITIONAL $150.00.

2 years ago Edited January 10, 2024

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Tom & Jennifer Katy, TX

I had an air conditioner go out and Choice wouldn't fix it.

3 years ago

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Frank New Hartford, CT

Our dishwasher has not been working for 6 weeks now and I'm still waiting for a settlement.

3 years ago

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Pete & Cindy Cordova, TN

Some cases they've done well. In some cases they have not.

3 years ago

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Richard Mc Kinney, TX

Some minor issues were handled very well, but our major issue was a total scam

3 years ago

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John presta Chadds Ford, PA

Wasn't covered again. We've used it twice and both times issue not covered. Fine print

3 years ago

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Kathi Morehead Brunswick, MD

Completely inept. Office doesn't know what the technicians are doing. It's a mess

3 years ago

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Marcia Beck Plano, TX

They did not replace my thermostat with what I had

3 years ago

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Joyce Burks Jacksonville, AR

They do not hire the best companies to do the work.

3 years ago

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Bruce Hughes Williamsburg, VA

Your company is a scam. Would not reimburse me after outside vendor approved. Have gotten a laywer.

3 years ago

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Cristina McDaniel Darien, CT

Awful tech support. Disrespectful. Arrogant. Clueless in handling a customer. Very condescending.

3 years ago

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william smith Boca Raton, FL

Poor response time, questionable contractors, not worth the cost

3 years ago

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Aaron Unell Ballwin, MO

One month and my dishwasher is still not fixed - FRUSTRATING!

3 years ago

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Mike Self Saint Louis, MO

I would rather choose my own service technician.

3 years ago

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Wendy Bozel Baltimore, MD

One their serviceman asked for $500 never came back to do the work

3 years ago

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Israel Yarchun Austin, TX

providers were 2 hours away and service appointment 7-8 days from request

3 years ago

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Chuck England Crestline, CA

Took over 2 weeks to fix. Repairman great

3 years ago

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Glen Hunsaker Orem, UT

I bought a 7 year warranty and have made just one claim which they have rejected

3 years ago

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Solomon Harry Ponchatoula, LA

After 20+ failed appointments they were never able to get a tech out to fix my refrigerator

3 years ago

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Pamela Dickinson, TX

Poor custom service, slow to approve claims and contractors used are poor quality

3 years ago

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Brett Swenson Yuma, AZ

I have an open claim that seems to have a problem getting a vendor to do repairs

3 years ago

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Nicholas Gray Sedalia, MO

Almost a month and and our washing machine and dryer are not repaired properly yet

3 years ago

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Donald Heck Eldon, MO

To slow to fine tech in my area charge for thing that should have been covered by warranty

3 years ago

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Linda Kilgore New Baltimore, MI

Claims denied try to get appliance repaired to prevent failure was denied co unreliable

3 years ago

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Richard FRANCINGUES Sorrento, LA

Items are still freezing in the fridge which was the problem I had originally.

3 years ago

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No way jones Topeka, KS

Always disallowed things that were used up, that needed fixing.

3 years ago

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Sharon Cooper Powder Springs, GA

He fixed the machine the charge was very high.

3 years ago

Choice Home Warranty Reviews