Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Billy Brice TX

I have had it for a few years, and still do, but first time I tried to use them, it was a Huge hassle. Ended up getting some satisfaction, but not what was promised.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Bonnie Cody Charlotte, NC

I did not have a good experience with trying to join this company. The advertisement did not correspond with actually application to join. Representatives did not seem to be adequate.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Nov. 1st, 2021

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Gita Singh Atlanta, GA

The tech was horrible for our dishwasher. He did not know how to fix it. He said he would say it needs a new part, but instead he took our money and wrote that nothing was wrong. I think it was because he did not want to come back and fix it because he did not know home. Home warranty is worthless.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Oct. 12th, 2021

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Jennifer S Henderson

Bought my house in May. Dishwasher stopped working last week. Paid the $65 for a service visit. Was told it was not repairable. Then told Choice would not replace it either but would give me a check to get a new dishwasher. Problem is the amount is only $246 which is not enough to purchase a new dishwasher.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Aug. 23rd, 2021

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Sheryl

Terrible service. It has been 3 weeks & we still have no working refrigerator.

8 months ago

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Michael Theuriet

They to conveniently tried to reject claim

8 months ago

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Nicholas

Would have saved time and money if I had never heard of them

9 months ago

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Richard

I was without A/C for 60 days due to the incompetence of the CHW management

9 months ago Edited August 8, 2025

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Joseph

Choice declined or request to repair the pluming problem in the bath room.

10 months ago

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Randal Dubois

It was the worse thing ever, I wish I had not purchased this insurance

10 months ago

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Vinay

I had issues with my washing machine not spinning and my ice maker malfunctioning. They ordered parts and returned to fix them, but the warranty didn't cover the repairs. Unfortunately, the washing machine still wasn't repaired, and my concerns were dismissed. Disappointing service overall.

11 months ago Edited May 1, 2025

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Verified Customer

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James

I had a frustrating experience with customer service regarding a missed technician appointment and issues with my water heater and refrigerators. The technician failed to show up, and when I called, I was put on hold without resolution. My water heater was deemed fine despite rust, and the refrigerator issues were mishandled, leading to further delays. Overall, I felt unsupported and dissatisfied with the service.

11 months ago Edited April 30, 2025

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Jeffrey

They are not truthful and do not cover what they say. Stay away!

11 months ago

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Nakoma

I thought you were a good company until you charged me two service fees for same problem

2 months ago

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Connie Coleman

Mislead when ordering the services. As a matter of fact how di l close my account

2 months ago

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Wei Zhou

CHW will find all kind of excuse to reject the claim if the cost is high. Especially when it involves with AC System.

7 months ago

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Earleen Tudor

Waiting to long for money for replacement of microwave.

1 year ago

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Colin

Extremely poor customer service warranty company that hires incompetent service providers.

1 year ago

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Rebecca Craven

I am still waiting on my ice maker to be fixed

1 year ago

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Ken Alexis

Customer service stinks, their atitude is that to bad if don't agree with them.

1 year ago

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Robert

Sending unqualified tech to my house to repair dishwasher

1 year ago

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Sassan

They suck , it takes for ever to fix a claim two months for a fridge and still not fix. They suck.

1 year ago

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Namia

The whole process is too long and ppl never approve anything

1 year ago

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Kirk Garfield

95% of the time repairs are poorly made by people uninterested in preforming equality repairs.

1 year ago

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Arnefisher42@yahoo.com

They are then worst i would like them to call me to discuss my issues with a manager

1 year ago

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Judith

Three claim and not one was paid to us. Been waiting for claim #3 to be resolved since 12/10/24

1 year ago

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Carole

30.00 to reissue lost check prior to 90 days after issue

1 year ago

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Iris

I submitted my first claim and was utterly disappointed with the progress and unfinished results

1 year ago

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Wanda

your company is the worst, wish I never locked into a 3yr contract. it wont happen again

1 year ago

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Denisemichael

Dishwasher was not fixed and not put back properly. We are not satisfied with your service. Mike

1 year ago

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Susan

The service technicians keep blaming each other. The problem never gets fixed.

1 year ago

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Helaine

its taking over 2 weeks to get my dishwasher fixed, this is unacceptable

1 year ago

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Felipe

I like it. What I don't like is, did it? Take too long to fix my appliances.

1 year ago

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Tena

See the reason below why their warranty is not worth the cost.

1 year ago

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Alma Villanueva

I would not recommend that technician to my friend and my family

1 year ago

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Mike

Not good. I sent an overnight letter to the CEO and I still have not heard back from him. 👎

1 year ago

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Tracey SadlerFoote

I hated no being allowed to speak with a representative.

1 year ago

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Andrew Tracy

I tried to get help with a leaky pipe that is just outside my bathroom and they canceled the claim.

1 year ago

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Maretta

The process is easy the contractors suck.

1 year ago

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Daniel

Did not cover bathroom flange and wax ring on toilet

1 year ago

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William Rooks

Had to come out of pocket with $1500 for a water heater the plan stated $85.00

1 year ago

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Verified Customer

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Stephen Nardozzi

It's been MONTHS and no results or help from Choice. Time for a refund and new warranty company.

1 year ago

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Earl

This company is not the same company I contracted with 3 years ago——-in a very Bad way

1 year ago

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Shannon

I was waiting for three weeks for someone to fix my electric it was hot in my house

1 year ago

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William

More prone to wanting to compensate than fix .

1 year ago

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Linda

You did not reimburse me for my water heater during a disaster during Hurricane Beryl

1 year ago

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Michael

Still in a Better Business Bureau dispute with Choice Home Warranty claim they refuse to cover

1 year ago

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Talal

Most of the time It seems like they are looking for any reason to deny the claim,

1 year ago

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Elizabeth

They let me down when I needed them the most. I will not be renewing my policy.

1 year ago

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Verified Customer

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Tim

It took almost 1 year to fix my ac had to keep calling to get somebody to fix it

1 year ago

Choice Home Warranty Reviews