Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Pocitv Gainesville, FL

Services well explained, including coverage, prices and payment plans. Was courteous and friendly.

5 years ago

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Rich Barone Cary, NC

Very quick response, and great service. I love Smart Choice Heating and Cooling Service

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Apr. 20th, 2021

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Lou Pittsburgh, PA

Your staff was very patient and knowledgeable. Explained the warrant very well. It was a pleasure dealing with them.

5 years ago

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Lynn Smith Bonita Springs, FL

Responded quickly. Sent a qualified technician. Made dealing with a problem less stressful.

5 years ago

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GAL Baytown, TX

Loved that the CS Rep was able to assist with my request in a prompt and timely manner.

5 years ago

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Jesse Willett Conowingo, MD

Most things are great but I don't understand why they put a different color part that do not match the first product.

5 years ago

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Rancio Smith Atlanta, GA

Very friendly and fast service the tech who came to my home was very knowledgeable

5 years ago

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Calvin Saulny Houston, TX

A true professional. He diagnosed the problem and ordered the parts needed for the repair.

5 years ago

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Richard Weiss Greenwood, IN

They were effective in getting a competent technician to come to my house to fix my washer.

5 years ago

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Dianne Riddick Norfolk, VA

My claim was denied for AC repair not understanding why decision was made it is clearly covered under the service contract which Choice Home Warranty decided not to honor very disappointing will not recommend!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Apr. 8th, 2021

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Crystal Sonnier Houston, TX

Very grateful of the quick response I had from the company to send someone to fix my AC

5 years ago

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Mary Richards Peoria, AZ

Great service. I love that they contact a vendor to come out immediately to fix your problem.

5 years ago

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Claire Pelletier Kissimmee, FL

I tried to reach the agent that was possessing my claim for 4 days. Left 3 voice-mail and 2 emails and didn't hear back. Very frustrating

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 31st, 2021

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Carolyn Gordon Channelview, TX

Response to request is almost immediate. Promptly arrive with a call notice of when to Expect them.

5 years ago

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Tatiana M Irvington, NJ

Prompt service and easy claim submissions which is great and not time consuming. LOVING IT SO FAR!

5 years ago

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Diane Jackey Freehold, NJ

Our Choice Representative, Andre M., was so helpful and professional. Thank you!!

5 years ago

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B A Hooper Mesa, AZ

2 separate claims. Both denied. Policy covers nothing. Current claim was on a dryer repair they claim was not normal wear and tear. Prior was hot water heater but they don't cover the tank. Carefully read the policy.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 31st, 2021

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Abdul Elayan Danville, KY

It has been a hit and miss . Had some bad and some good experiences with Choice Home Warranty . I wouldn't recommend it

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Mar. 25th, 2021

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Hweiss109 ,

Called in a claim and spoke to Ryan who was extremely helpful in processing my claim

5 years ago

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Savvy Buyer ,

5 years ago

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richard c elliott Washington, LA

the technician was on time and went straight to work he fixed the issues right away

5 years ago

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Tewanda Pride Knoxville, TN

The representative lied. He said I could pay $43 monthly but charged my card the whole $480. He said it was an accident and he would fix it. Never fixed. I called back and customer service was closed.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Mar. 23rd, 2021

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Corey oler Fairfield, PA

Fast response on fixing what is broken and actually look out for the customer highly recommended!

5 years ago Edited January 10, 2024

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Laurie Sellner Winchester, VA

Some claims go off without a hitch and others are from hell. This one was good but was only a ceiling fan.

5 years ago

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Nita Las Vegas, NV

Customer service is excellent. Very knowledgeable, informative, and courteous agent.

5 years ago

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Anita Huff Hamilton, OH

I feel very deceived. This policy was supposed to protect me Freon large expenses yet when my microwave quit working you want to pay me half of what it would cost to replace the same unit!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 16th, 2021

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Jean Spring Valley, CA

Technician arrived on time and was informative about the issue and how to address it.

5 years ago

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Bobby Echols Mansfield, TX

They were very professional, quickly solved our issues with our garage door opener.

5 years ago

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Ray Plano, TX

Very responsive to our requests, and the technicians that are sent are top notch!

5 years ago

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Margaret Hyman ,

I had a great experience. The contacts I had with your company was very pleasant and they were very patience

5 years ago

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Lyn Fuller Amherst, OH

Disappointed the technician wasn't able to repair the oven on 1st visit and had to wait for the part and delay of about a week.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Mar. 11th, 2021

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Ronisue Rogers McHenry, IL

Once I had contacted them that we still hadn't received after more than six hours, everything went OK.

5 years ago

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Devorah Pace Andalusia, AL

Great service and quick response. I just love my "peace of mind," Choice Warranty gives me!

5 years ago

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Helen Healy Kankakee, IL

Everything is great except I need more than a last minute service call It isn't right to expect me to jump at the last minute

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 11th, 2021

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Elizabeth Brewer Wichita, KS

The plumber showed up right at the appointed time . Diagnosed the problem immediately .

5 years ago

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rob C Bridgeville, PA

Easy to file a claim and technician picked up claim quickly. Had problem fixed same day.

5 years ago

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Jerri Roberts Green Valley, AZ

Nathan was very helpful and worked out a plan that works for me. Experience was excellent.

5 years ago

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Roberty Chandler, AZ

Like price compare others company's others company they don't have same covers whit the money

5 years ago

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Cokeinvader Tucson, AZ

I have always had great service from the choice warranty. Quick response on my claims.

5 years ago

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Audrey Brown Petersburg, VA

The Tech was professional and knowledgeable , The job was done right and I am a happy customer.

5 years ago

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roger newman

Have always been very responsive, the people they send out always seem knowledgable and efficient

5 years ago Edited April 10, 2024

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Jennifer Rivers Barrington, IL

The process to submit a claim was easy and the turn around time was fast. Thank you!!

5 years ago

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Shawn GreenMoore Akron, OH

Fix it technician was very friendly and professional. I will request fixit again

5 years ago

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Rebecca Taylor McRae, AR

They were the very reliable, showed up when they said. Very knowledgeable about the heating unit.

5 years ago

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Delia Merrell Lithonia, GA

Customer service is always excellent. No long wait for an appointment when submitting a claim.

5 years ago

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Janicia Volce North Little Rock, AR

This is two times now that they have not covered my needs based on normalnwesr and tear according to the technician. I will be cancelling my membership.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Feb. 15th, 2021

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david martin Rocky Point, NC

As always I was taken care of promptly. The Technician was very knowledgeable of his work,

5 years ago

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sharon Fay ,

Very good customer service... told me what is under warranty and was able to lower the price a bit...

5 years ago

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leanne yarborough Charlotte, NC

Made a claim and had answers same day...had to order a part but service was fast and professional

5 years ago

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David Henry Coy Cape Coral, FL

Company that came out was great. Choice Home Warranty is horrible. Rejected my claim immediately on the phone to the technician. Declined to repair, let alone replace, a non-working item.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 15th, 2021

Choice Home Warranty Reviews