Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Martin Fisher Wilmington, DE

Poor job of sourcing quality plumbing contractors

2 years ago

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john cordileone Queens, NY

Service was not provided as contracted policy cancelled rather than to repair my boiler

2 years ago

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Warren South Amboy, NJ

Having to fight for a compromised solution to losses

2 years ago

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Jimmie

Not enough repair companies to service customers

2 years ago

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James Broken Arrow, OK

seems to be more focused on selling home security systems

2 years ago

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Vincent

Technician selection! Denial criteria!!

2 years ago

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Albert Dublin, GA

I have been waiting almost 2 months to have my wall unit heating issue to be resolved.

2 years ago

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Johnny Tucson, AZ

copany does not honor their contracts, customer service comunication with the customer sucks

2 years ago

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Ellis Melton Angleton, TX

Been waiting a month to get my washer fixed. Ger the run around everytime I call them

2 years ago

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Doyl “Rooster” Harris Mobile, AL

They want 75 buck to do notning on first call when they could fix it just as easy

2 years ago

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Howard New York, NY

Lack of available technicians, particularly in heating.

2 years ago

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John Phoenix, AZ

It takes over a week to get a technician to fix my problem.

2 years ago

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Donald Standley

fixed the problem this time, last time they didnt fix problem, 75 twice

2 years ago

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Cecilia

We have yet to get any satisfaction from the last two claims that we filed.

2 years ago

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Willy Williams

We put the thing in online to make a claim and then within 24 hours somebody's assigned and within a couple of days somebody shows up at the house, they fix it, and then that's it.

2 years ago Edited November 14, 2023

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Suzanne Pompano Beach, FL

Awful ! 1 month...and still no oven fixed. I have to call this guy over & over again

2 years ago

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Joseph Jacksonville, FL

Company appears to look for reasons not to honor claim requests.

2 years ago

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David

Sometimes they can be helpful and sometimes not so helpful.

2 years ago

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Luis Paz Oklahoma City, OK

They say they will replace major home systems and then find any excuse to weasel out.

2 years ago

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Nam Ky Tran Jacksonville, FL

It has been more than 45 days and I haven’t received my reimbursement check

2 years ago

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Diane JaCKSON

Not impressed. Rarely covered any of my requests for service.

2 years ago Edited November 15, 2023

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Les Daniels

Your sales department is great, but it takes too long for things to actually get done.

2 years ago Edited November 20, 2023

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William Rivera Azle, TX

You get what you pay for. I waited 4 day to get my sink fixed.

2 years ago

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Betty Taylor IL

Installation charges and slowness with the installing company

2 years ago Edited November 6, 2023

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Carolyn

Sometimes there's a lack of communication.

2 years ago

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Lisa

They're scam. I try to use it five times and only once they've been able to come through.

2 years ago

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Patricia Fairhope, AL

Takes too long to get a technical to show up

2 years ago

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Alisha Oklahoma City, OK

Denied claims on items that are covered under warranty contract.

2 years ago

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Steve Melbourne, FL

People who provided the mechanical work were fine. Your support people were horrible.

2 years ago

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Ilias Round Rock, TX

Worst company with bad customer service it is worth to get insurance from this company

2 years ago Edited October 11, 2023

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Joan Pompano Beach, FL

First 2 call were only ok, The last call was great

2 years ago

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Evelyn hirth Queens, NY

Choice claims they are not responsible too many times. They base their decision on flimsy facts

2 years ago

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Eric

A friends recommend.##№##################

2 years ago Edited January 5, 2026

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Floyd Houston, TX

After 13 days I am still waiting to get my water heater fixed or replaced.

2 years ago

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Andrea Kessler

The latest contractor has very poor follow up. The toilet repair is incomplete.

2 years ago

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David Soto Las Vegas, NV

Negative Terrible Rude Unprofessional Unsatisfactory Uncooperative Anti-Customer

2 years ago

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Tisha

You have a hard time communicating each time I call.

2 years ago

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Angel Norcross, GA

Dislike amount offered to replace appliances.

2 years ago

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A Lee's Summit, MO

They never seem to be able to complete everything on a job

2 years ago

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Dawn Russell IL

I've had a claim in since September 2nd, no response given at all.

2 years ago

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Marie Hinesville, GA

Not having my fan fixed. I really need it gixed

2 years ago

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Jamil Diwan CA

Horrible support and resolution. Looking for a good warranty company? This is not it

2 years ago

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Altheia Phenix City, AL

Never received my reimbursement from the call where I had to get my own technician to come out.

2 years ago

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Jessica Houston, TX

Turnaround slower than I like. Some trouble with

2 years ago Edited January 10, 2024

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William

I've never been more disappointed with anything I've gotten before. They took the original claim. It's been six weeks. They have screwed around with it for six weeks. They've made two visits. They have said they've shipped parts twice, which they've shipped the wrong parts to the contractor both times. This is an air conditioning claim in 100 degree heat, and we've had no air conditioning for six weeks while they screw around with the order.

2 years ago Edited September 13, 2023

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Richard Waterbury Saint Augustine, FL

You don't get to speak to a person when you call !!

2 years ago

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Dylan Columbus, OH

I had a Roof leak and water in the basement your not going to cover any of that!

2 years ago

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Dominick Palmisano Dallas, TX

Difficulty getting contractors to repair Item.

2 years ago Edited September 20, 2023

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Artesia Howard

The heating element was not replaced in my dishwasher, therefore it still is not working properly.

2 years ago

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James Harrisburg, IL

If Choice had found their own local technician for our AC repair, I wouldn't now be out $3,000.

2 years ago

Choice Home Warranty Reviews