Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Marilyn Monroe

MANY 5 STAR RATINGS - THEY HAVE GREAT SALESMEN. HOWEVER, they do not stand by their product, or pay claims. Don't be fooled! Read real reviews from people who actually attempted to file a claim!

8 years ago

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Sharon Neal Las Vegas, NV

I was able to get a great plan, because Nathan was very knowledgeable,which helped a lot

8 years ago Edited January 10, 2024

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Marcus Anderson Stone Mountain, GA

The agent was well knowledged, and went out his way to give the lowest price available.

8 years ago

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Alexis Comodore

After careful review of the policy I decided to cancel . There are too many exclusions. I am still waiting for the total refund I was promised

8 years ago

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Barbara Smith Jonesboro, AR

It was easy to sign-up, but I really needed more information on the complete plan in writing. I'm taking a chance.

8 years ago

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Regina Sheffield Amarillo, TX

Just signed up! Representative was super knowledgeable and very helpful helping me choose a plan for us! Thanks Luke

8 years ago

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Mel Henderson, NV

My experience with Choice Home Warranty has been only frustrating. There seems to be one excuse after another for not honoring anything. A real rip off from day one. I will not be renewing anything with Choice Home Warranty.

8 years ago

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Jerry Eubanks Summerfield, NC

Tried to get my refrigerator repaired. Told me It was not under warranty. When I bought my policy the salesman told me everything on appliances were covered PERIOD. That’s why I went with the company.

8 years ago

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Mary Lou Reynolds Shallotte, NC

Our experience with Choice Home was informative, and good. Blake explained everything to our satisfaction

8 years ago

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Robert Lyn Leesburg, FL

I called back to agent who i took policy with,he promised to call back,until now no reply.I called because my info. Is wrong,i am thinking of cancelling,as I think that all he wanted was my business,what a shame

8 years ago

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Tom Metzler Nixa, MO

I have had multiple service calls on my dishwasher and water heater. At least 4 calls for each unit. Choice advertises "repair or replace". I am wondering at what point does the replace come into play?

8 years ago

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Peggy Youngsville, NC

The rep was very informative and explained everything to me. He was also very nice

8 years ago

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John russo Queen Creek, AZ

Signed on about a year ago for my house in Arizona. This company should be ashamed of themselves service stinks and just try to get something covered under the warranty a real big disappointment and a total waste of money

8 years ago

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Margaret Wick Coppell, TX

Rep very helpful. Service excellent and CHWarranty outstanding when need a problem solved.

8 years ago Edited January 10, 2024

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shirley franklin Indianapolis, IN

First time after waiting for 15 mins got disconnected from representative. Now I'm on hold again for over 10 minutes and I hear no background music or anything so I'm not sure I'm even on hold.

8 years ago

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Martha Vega Avondale, AZ

I love the fast response and the constant communication. i am never misinformed.

8 years ago

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Jim Kutztown, PA

Just Joined CHW. Sales Dept Rep was excellant answered all my questions and reinstated my Plan.

8 years ago

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karen miller Georgetown, TX

the person taking my call was very helpful & had a smile you could see through the phone!

8 years ago

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Theresa newkirk Bedford, MA

Your advertising says 24/7 coverage but you dont have emergency services. Dont help when you have an emergency. Advertising says the warranty covers water heaters but it don't when it needs to be replaced.

8 years ago

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Scott VanDemark Gouverneur, NY

I called due to my boiler heater went out in below freezing temps. It’s been a few days and they can’t find a repairer in my area? So what is the use of paying $75 a month if you can’t help when I need it?

8 years ago

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Ericka Ivery Midlothian, VA

good customer service and very knowledgeable of the business. They answered all my questions.

8 years ago

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Jeff Plano, TX

Called me way too often and were pushy so I chose another company. Even hung up on me once when I challenged their claim of being the best when I saw another rating saying they're not.

8 years ago

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ryan Houston, TX

i submitted a request for a quote and explanation of coverages. The guy that answers the phone acts like i am a problem to him because of his poor explanation of how they work.

8 years ago

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Rosemary MarshallI

My washer broke and now it's been days to wait for the part. I called they have the part but have too may other calls, they said, said they call, I get the impression they could put me off for weeks this way, i hope not.

8 years ago

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Teresa Biko Allen, TX

Great service! Jeff was knowledgeable and friendly! I look forward to doing business with Choice!

8 years ago

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Paul Corby Howell, MI

Great service at a great price. Companies selected to partner with have been great so far. Thanks

8 years ago

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A. Drain GA

Do not purchase their policy if you live in the Texas Hill Country. They must not have many technicians in their plan for this area. The metropolitan areas have numerous repair firms, I believe. Just not good here!

8 years ago

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Lee Collins Irving, TX

Call center was rude. Supervisors were rude. They go out of their way to find loophole not to fix equipment. When they can't find something they just decide it was not covered.

8 years ago

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Tammy Fremont, CA

They did not pay for our AC repair said it was not maintained. We had it maintained twice a year. You cannot maintain rust it is normal. They refuse to pay by saying that the item was not maintained.

8 years ago

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Ramona Killeen, TX

The representative I spoke with was extremely helpful and went out of her way to assist me with my problem.

8 years ago

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Kevin

My claim was handled in a timely and professional way highly recommend this company

8 years ago

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lisa mason Cary, NC

great response time and customer service. Waiting on my check to purchase a new washer now.

9 years ago

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Diana Bowen

You do not work with your customers - would never recommend

6 months ago

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Hm

Left us with no refrigerator for 30 days

6 months ago Edited September 11, 2025

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Mandee Greer

I had to fight and appeal to get coverage yet again

6 months ago

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Troy

Beyond basic repairs, CHS simply will NOT pay!

7 months ago

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Sreeharsha

you don't care about your customers really

8 months ago

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Patrick

Unresolved issues b case manager. Jean was not responsive

8 months ago

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Willie E Gilbert

The contractors are small and overbooked

8 months ago

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Dan Morales Knoxville, TN

They offer 30 days free . Or one month free . They never applied and credits and when I called they it can’t understand them so I figured that I was wasting my time and basically hung up

2 years ago

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Marie Greensboro, NC

This time was good but the previous claim was never processed so I never saw a technician. I hope this never happens again. It cost me a lot more than ,$60

2 years ago

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Carol Babinski Jacksonville, FL

I do not like rude pushy sales people who don't listen when I try to speak and speak over me like I am not talking. I canceled the policy still it looks like it has not been canceled for a so called highly rated company I don't see why it's rated this high. I do not recommend getting thier policy

2 years ago

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Odette Gittins Mission, TX

Home choice warranty it’s a great company always has help in all my reparations and claims .I highly recommend it.

2 years ago

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Dove316

Choice is by far the worst company I've ever had to deal with. My top of the line furnace died, they installed the cheapest furnace around, Goodman. It stopped working properly too. Don't waste your money on this company. They pay for good reviews, so most of them are fake.

2 years ago

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Twana Gilles Oklahoma City, OK

I found the representative to be very kind and helpful, and he gave me peace of mind regarding my choice to choose this company.

3 years ago

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Tomas Tovias El Paso, TX

I truly liked the coverage and customer service . There is nothing I disliked 2 claims fixed right away

3 years ago

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TheOne AndOnly Gibsonia, PA

My washer broke, the warranty company sent someone local out and he fixed my washer for $50 deductible at the time.

3 years ago

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Rosie Ewing Arlington, TX

I have not filed a claim with this company yet. However, the price for the policy was competitive and fair.

3 years ago

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shawne bradley San Francisco, CA

The Choice Home Warranty program was an excellent warranty program with reasonable rates and excellent customer service

3 years ago

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Azzam Innab IA

So far it looks very good and take lot responsibility from me to fined the rite poeple to do the job

4 years ago

Choice Home Warranty Reviews