Choice Home Warranty: Read 45,811 User Reviews From Real Homeowners

star star star star_border star_border

Don Brown Bowie, MD

Dislike: $60 co-pay, difficulty in declaring an appliance for full replacement Like: coverage if and when needed.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 17th, 2021

star star star star star

Gilbert Ledoux MN

Very responsive. Plumber was willing to Accommodate our tight schedule

4 years ago

star star_border star_border star_border star_border

Mija Imperial, MO

This place is awful. Customer service is terrible. I talked with a guy name David in the resolution department and he was a jerk and seriously hung up on me. Beware!!!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 16th, 2021

star star star star star

Annett Brisbon Bailey, NC

Customer service is great, they seems to be concerned about your needs.

4 years ago

star star_border star_border star_border star_border

Terri Owen Atlanta, GA

this company repeats the same useless answer every time you call went a week no technician and I had to find one myself would not recommend choice home warranty to anyone.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 11th, 2021

star star star star star

Essie Dunning Boise, ID

Very responsive & considers my time valuable also no worries great service

4 years ago

star star star star star

Gary Havener Pflugerville, TX

It was great, The tech that came out was very polite, He was very knowledgeable

4 years ago

star star star star star

michael champion Marietta, GA

I've had 3 claims with them . They have all pretty much went well.

4 years ago

star star star star_border star_border

Sam Rice Southaven, MS

Technician comes in unprepared to do the necessary work on spot Fees are expensive They fix the minimum

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Nov. 4th, 2021

star star star star star

Jose Montoya Buda, TX

The explanation of benefits and the courteous manner of the intake agent.

4 years ago

star star star_border star_border star_border

Alberdina Hojnacki Salt Lake City, UT

It has taken two weeks to get ahold of someone. The website phone numbers are no good. I had to ask for a quote to have someone reach out to me.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 4th, 2021

star star star star star

Lawrence P Mours Sahuarita, AZ

The techs who came were friendly, knowledgeable and worked efficiently.

4 years ago

star star star star star

Pamela McClendon Milwaukee, WI

The representative was very helpful, easy to understand, and professional.

4 years ago

star star star star star

Allieth Durham Duncanville, TX

To this point I am totally satisfied. Excellent Customer Service!!!

4 years ago

star star star star star

Mary and Roger Miami, FL

Claims are processed promptly with contractors who are efficient and reliabke

4 years ago

star star star star star

Kathy Hergan Rockford, IL

Easy and painless was my experience within 10 minutes I had an appt.

4 years ago

star star star star star_border

Jarhead Atlanta, GA

Tech arrive early and quickly diagnosed problem and ordered part,taking 2 weeks for part delivery.

4 years ago

star star star star star

Adele Seattle, WA

Everything has gone smooth. I’m looking forward to the repair call.

4 years ago

star star star star star

Sheba Vignale Atlanta, GA

Quick and responsive. The technician was professional and knowledgeable.

4 years ago

star star star star_border star_border

KW Hattiesburg, MS

The filing and processing of claims is easy. The amount offered for replacement of systems is inadequate

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 20th, 2021

star star_border star_border star_border star_border

Joseph Edelmann Pinellas Park, FL

You owe me $45. Was supposed to give me 2 free visits. Than nothing was covered that was wrong with the air conditioner. Choice is useless A waste of money getting Choice

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 20th, 2021

star star star_border star_border star_border

Jerry Broschofsky Philadelphia, PA

. The time to get somebody out to fix my appliances is way too long. Two weeks is a long wait. I was expecting better service

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Oct. 20th, 2021

star star_border star_border star_border star_border

Dennis Pastor Piscataway, NJ

Filed 2 claims, both denied. Impossible to reach a live person. Conflicting responses to what is covered. twice requested a call back; 6 days later no call.

4 years ago Edited February 8, 2024

star star star star star

James crosby Brevard, NC

Very responsive to my claim. The technician was very courteous .

4 years ago

star star star star star

Michael Jones Houston, TX

Great Job. On time completed the job, explained everything. Thank you

4 years ago

star star_border star_border star_border star_border

Cristina McWilliams Hampton, VA

I was told I would be getting my dishwasher replaced but was not given enough money to purchase one. The voucher amount given is lower than the cost of any dishwasher.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Oct. 12th, 2021

star star_border star_border star_border star_border

Roger A. mager Scottsdale, AZ

CHW is a JOKE!! I would never use [again] nor recommend CHW YOU deny an A/c repair Claim... when the Technician you sent out said "normal wear and tear!"

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 11th, 2021

star star star star star

Joe Zmarzly Friendswood, TX

The tech came the next day, solved the problem, and was great to work with!

4 years ago

star star_border star_border star_border star_border

Jeff Campbell Arlington, VA

I purchased a 3 yet plan for peace of mind… I have submitted 3 claims for system failures and each claim DENIED … I feel as though I have been scammed by your company….

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 11th, 2021

star star star star star

Patrice Wayne Checotah, OK

Very quick response with resolving my issues & submitting my claim.

4 years ago

star star star star star

Janet BROWN Colorado Springs, CO

Response and service are superb. Would recommend to everyone.

4 years ago

star star star star star

TTV Itzmossy Sarasota, FL

Very helpful and easy to use website customer service outstanding

4 years ago

star star star star star

JAZZY

Derek from DLC Electrical is excellent. Very knowledgeable and professional

4 years ago

star star star star star

Srikanth Bommineni Grand Rapids, MI

It 's best and Smooth claim Process and everything seems good

4 years ago

star star_border star_border star_border star_border

Bs Belle Vernon, PA

Not satisfied at all. Have a water valve that started leaking. This valve is on a main line and is never used. CHW refused to repair for one of 4 or 5 reasons.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 5th, 2021

star star star star star

Mary Lou Elkins Saint Augustine, FL

They schedule me very fast!!! I have so far been very satisfied with Choice!!

4 years ago

star star star star star_border

Shailesh Choksi

Great response in creating the claims and getting appointment with contractor's technicians.

4 years ago

star star star star star

Deborah L El Paso, TX

Fast, professional service to fix dryer. Repairman came Within two days

4 years ago

star star star star star

robert roush Lakeland, FL

easy to deal with set up a time to get my washer fixed very quick thanks

4 years ago

star star star star star

ronald alexander New York, NY

They responded to my need and sent a technician to my house within 24 hours.

4 years ago

star star star star star

stephanie imperial Skokie, IL

Very easy process to file a claim . Problem resolved in a timely manner

4 years ago

star star_border star_border star_border star_border

Moe Karbassian Easley, SC

Dishwasher out and took you two weeks to send a technician and now I have to wait 3 more weeks for the part. That would make it 5 weeks out of dishwasher ?

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 22nd, 2021

star star star star star

Don Shumaker Las Vegas, NV

Quick response & fixed the problem immediately. Very nice technician.

4 years ago

star star star star star

Alevtina I Katy, TX

Very professional services! Easy to request , fast to perform.

4 years ago

star star star star star

Linda Johnston Seaford, DE

Excellent and very prompt service. Technician was excellent. Thank you.

4 years ago

star star star star star

Todd Schannep Atlanta, GA

A/c went out, within couple hours CHW lined up a technician for the next day.

4 years ago

star star star_border star_border star_border

Arun Bhatia Germantown, MD

When I got the Warranty I thought everything was covered. Now, for pushing out water in the clogged pipe of the HVAC I had to pay $60 extra ! Why ?

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Sep. 21st, 2021

star star star star star

Nelson M Lake Worth, FL

Very rapid response to the claim. Will recommend to friends and family

4 years ago

star star star star star

Patrick S El Paso, TX

Excellent service. Easy to use. Dryer fixed in less than 72 hours.

4 years ago Edited January 10, 2024

star star star star star

Susann Cannon Goose Creek, SC

i was so thankful for their quick service and good coverage.

4 years ago

Choice Home Warranty Reviews