Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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David Smith Philadelphia, PA

It was easy to get on the web site and set up an appointment. One has already been scheduled.

4 years ago

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Paul D Media, PA

Tech can within a day after I called. He was very good and corrected the problem. Also on time

4 years ago

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meortega1015 Dallas, TX

Good company so far they have stayed true to their word. Great warranty to have when your a home owner.

4 years ago Edited September 14, 2021

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Dong Le Thu West Palm Beach, FL

SCAM RIP OFF & DO NOT use their service - their whole system is fraud. collect insurance premiums and decline every claim we submitted. do not waste your money. this insurance company is a scam! learn it from us.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Aubra Carlton Charleston, SC

Sales Executive Nathan, provided clear information and was very helpful in offering options to me.

4 years ago

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Norman Lake Delray Beach, FL

So far so good had a problem with garage door and situation was corrected.Thanks

4 years ago Edited September 14, 2021

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kelly Lawson Hampton, GA

Edwin was very professional, my ac only took less than 3 hrs to be installed. Inside and out.

4 years ago Edited January 10, 2024

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Russel Snyder Temple Hills, MD

I disliked slow response. Weekend probably. When I get someone on the phone, everything works out..

4 years ago Edited January 10, 2024

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Debbie Beaulieu Lenexa, KS

Very good quick response time. Technician for my washer issue was great, very helpful and honest.

4 years ago

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Shenita Outland Houston, TX

I have had to appeal, argue & fight for everything I've ever gotten covered by you all. Very difficult to work with. You all are always looking for a way to NOT pay for a covered product

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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Willie Sublett Cedar Hill, TX

They helped me with my air conditioning system the guy who worked on it did a good job

4 years ago

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Rosalie K Tucson, AZ

Still waiting to speak to an actual person haven't heard anything yet and put my number to hold my spot and never got a call back and it's been over 12 hours so I'm not really a satisfied customer

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 24th, 2021

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John burgess Show Low, AZ

Very nice person, gave me all of the information and answered all of my questions.

4 years ago

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Linda Russell Republic, MO

Prompt service and settled very well and the technicians sent were off high quality

4 years ago Edited September 6, 2023

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Kathy Rocky Mount, NC

When I call, it was no time before someone called to let me know they’ll be out here

4 years ago

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John Shaeffer Las Vegas, NV

My problems were resolved in a vert short amount of time. The technician was very professional.

4 years ago

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Maria Alvarez Miami, FL

I understand that you must charge a fee but when nothing was resolved or nothing done to solve the problem it should be waived.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 16th, 2021

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Staci Nicolee St Louis, MO

I love that they find the technician for me, I work from home and don't have that time to search

4 years ago

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Margie

One of your technicians ruining my upstairs furnace causing me to have to replace it and my expense then my AC broke and you refused to cover it based on a technicality. I will never recommend your company to anyone

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations.

Jun. 16th, 2021

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Courtney F Clifton Park, NY

Choice has been mostly a waste of money, almost nothing is covered once you read the fine print, and they find everyway to not cover your claim. I will not be renewing when given the option

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 14th, 2021

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norma cota Phoenix, AZ

Very bad customer service.. I’m very mad because they left my appliances worst than what they were. I didn't like nothing from this company. Every time you called I waited hours for answer. Worst service!

4 years ago

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Glenda Cockrell Lima, OH

This company is not what it was first told to me it was. If you have an emergency that needs completed now, don’t call CHW. They can never find a provider to come out. You have to find your own!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 11th, 2021

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William Cave Alexandria, KY

The rep answered all my questions and went over any possible discounts available to me.

4 years ago

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Wayne Stephens High Point, NC

The only problem I had was that it took quite a while to get through to the 24 hour service

4 years ago

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Jane Pesek Pevely, MO

Our technician was prompt, knowledgeable, and efficient. We give him the highest rating.

4 years ago Edited January 10, 2024

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Chester Gurka Dallas, TX

I do not like where the contractors give me a date. I prefer to have them contact me before making an appointment. Appears too much is not covered .

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

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Lacy Jenkins Memphis, TN

Mr Jenkins did a great job taking care of our problem and was very personable and friendly.

4 years ago

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Maxwell Le

Excellent customer service and walked me through the plans and allowed me to pick the best plans that work for me.

4 years ago

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Micheal Le Feuvre Irving, TX

The customer service reps I have spoken with have been very helpful and professional.

4 years ago

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John Swensen Croton-on-Hudson, NY

The no stars is what you get for not covering my A/C compressor! Face book and LinkedIn are next for a fraudulent insurance policy. I'm paying now but only until I replace you

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 3rd, 2021

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Dominic Messer Cincinnati, OH

I have to admit, when I signed up for Choice Home Warranty, I didn't realize that it would take so long to get someone out to look at my AC unit. Extremely disappointed. :-/

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 1st, 2021

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Joyce Smith Smithfield, VA

Bruce was polite and Informative. Able to answer my questions without hesitation.

4 years ago

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Ron Rand Oxford, MI

I have always had prompt service both when I call and when a service person comes to our home.

4 years ago

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Ronke Randallstown, MD

Services are okay and customer reps are polite. But it is typical insurance business - profits 1st, your needs 2nd. So don't expect much.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 1st, 2021

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Andrea Mahr Columbus, OH

My claim was processed very quickly and the repairman was super. Couldn't ask for more.

5 years ago

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Smith Anderson Houston, TX

Really good at denying claims, that’s about it. You pay $85 to have a service tech come and for Choice to tell you you’re on your own. Want to speak to someone? Yea, they’ll get back to you in 2 weeks. Total fraud!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

May. 24th, 2021

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Steven Little Norfolk, VA

I like the fact that they send someone out to troubleshoot your problem and fix it

5 years ago

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Mary Hardy Charlotte, NC

First month was free and it was very easy to submit a claim. We had no problems getting through.

5 years ago

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Michael Bethesda, MD

Quick response , excellent service. looked too good to be true... But alas! its true

5 years ago

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Robert DiGiorgio Parker, CO

The claim process is easy and the techs they send are very responsive and respectful.

5 years ago

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Allan Atkins Colorado Springs, CO

I have had two occasions to use Choice and each time they have sent great peopletofix the problems.

5 years ago

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Christi Corley

Difficultly connecting with a rep. Service was not scheduled in a timely manner and lots of “exceptions” in coverage that were not disclosed prior to purchase.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 6th, 2021

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Pat Mcbride Washington, DC

It was very easy to schedule an appointment. The service repair was done quickly.

5 years ago

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Phillip Lanzi Wilmington, NC

Great service -easy to schedule claim-technician arrived on time -very professional

5 years ago

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nancy boren Baton Rouge, LA

Kevin was prompt and very courteous. He replaced the disposal quickly and we were well satisfied

5 years ago

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Sandra Albert New Orleans, LA

The repair parts have arrived but it will be 3 weeks before the technician will be able to install them. That's too long.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 6th, 2021

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mickey WILLIAMS Newport, KY

the customer customer representative was very polite and answered all my questions.

5 years ago Edited January 10, 2024

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Blouchie15 Harrisburg, PA

Adam was very knowledgeable and helped me with my decision to extend my warranty

5 years ago

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Leighann Brown Yuma, AZ

The gentleman that was sent to work on my appliances has very knowledgeable and friendly and listened to my concerns.

5 years ago

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Geoffrey Ivins Somerdale, NJ

My only complaint was that it took three days for a technician to come to our home.

5 years ago

Choice Home Warranty Reviews