Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Verified Customer

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Jackie Randle

They lie about repairs and a big rip off

7 years ago

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Verified Customer

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Poor service Houston, TX

They like to find any reason not to cover.

7 years ago

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Niel LITVIN New Port Richey, FL'

Always had an excuse. Always kept on hold for an eternity.

7 years ago

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Judy Taillac Rockwall, TX'

Denied my three claims with a loop hole

7 years ago

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Linda Young Columbia, SC

they do not cover what they state that they do.

7 years ago

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Verified Customer

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Judi Long Saulsbury, TN

They don't want to fix anything. Say it is not covered.

7 years ago

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Bob Partney

I initially had issues with support, as I often received callbacks from representatives who struggled with English. However, my inquiries were followed up on, and overall, my experience has been positive. I had a friend who had a seamless experience with their air conditioner issue, but I faced a problem with my garbage disposal. Still, support has been decent.

8 months ago Edited July 2, 2024

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Arfeen Siddiqui DeSoto, TX

The worst off shore Customer service and unqualified case managers.

9 months ago Edited March 13, 2024

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Melinda & Gordon Beck Atlanta, GA

Unexpected additional expenses allegedly not covered!

9 months ago

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Laura Weber Red Oak, IA

Took over a year to get an issue fixed!!!!

10 months ago

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Hamstead Charles Town, WV

Techs are great. Admin and Communication are terrible.

10 months ago

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kenneth adams Sacramento, CA

Response for coverage was a little slow

10 months ago

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shahr lopatin Las Vegas, NV

Too pushy salesman Trying to sell unwanted services

10 months ago

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Claudia "Nan" McClain Beaufort, SC

Choice doesn't want to pay for anything. Associates can't speak or understand English.

11 months ago Edited December 13, 2023

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jason gibson Overland Park, KS

Sales person was pushy and did not take no for an answer when I did not want to upgrade further.

11 months ago

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Kimberlee Telford Omaha, NE

The contractors have been great, the warranty company is average at best.

11 months ago

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Anthony Wilson Moreno Valley, CA

I liked the easy effective process in requesting service.

1 year ago

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Amir Zahedi Sacramento, CA

Please find contractors whom care about customer service

1 year ago

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Mark Jordan Wichita, KS

Our electrical problem was fixed in a timely manner.

1 year ago

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Reneyka Rivera

Its difficult to get a work order. You try the numbers and can’t reach no one.

1 year ago

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Thomas Emmett Atlanta, GA

All the technical people were great. Fast responce

1 year ago Edited November 27, 2023

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Gregory Anderson, IN

I can not get service on my water softener. I have filed two claims and no one has responded.

1 year ago

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Patrina

Timing to receive the product and put in was really fast.

1 year ago

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Lavelle Simpkins

I'm still on the phone waiting for someone to answer the phone

1 year ago

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John Adewumi Mount Juliet, TN

Satisfied with the agent spoken to. Meets our need.

1 year ago

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Don McGaffey

Very skilled. Easy to get information. Pleasant.

1 year ago

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Paul Allred Woodway, TX

Just started contract,Jonen K was helpful so far.

1 year ago

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John Geritano Palm Bay, FL

Called on phone very professional and knowledgeable

1 year ago

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Lynne Girard Sarasota, FL

Not something I would continue renewing or purchasing in the future. Not worth it.

1 year ago

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Citizen Caine Huntsville, AL

Do not cover all maintenance repairs that involves some cosmetic

1 year ago

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Lowry Los Angeles, CA

Some repair companies are better than others

1 year ago

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k9bridge Rock Hill, SC

Service came, was pleasant, did their job and left.

1 year ago

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Joyce Wert Pflugerville, TX

Dishwasher was repaired and in a fairly timely manner.

1 year ago

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Noel Soodeen Brooklyn, NY

Friendly customer representative, negotiatiable

1 year ago

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Aditya Kumtakar Baltimore, MD

Technician fixed the appliance and arrived on time

1 year ago

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nic birch Millington, TN

not sure its worth the money... 1st issue and cant find a technician and if i find my own i have to pqy service costs

1 year ago

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Jim McNeely Ashland, MO

Like: Reputation Dislike: Flooding my inbox with emails.

1 year ago

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Ronald Jones Fairburn, GA

Technician did what was required and it worked,

1 year ago

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Bernard CARTER SR. Harvest, AL

Submitting a claim is very easy and quick

1 year ago

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Joyce Kyser Greer, SC

Most times the service call is handled pretty quickly

1 year ago

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Dorothy Winter Park, FL

We had a plumbing issue that was not resolved to our satisfaction.

1 year ago

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Noodles Las Vegas, NV

They screwed me out of $175.00 they told me to get and pay outside Tech.. I paid and now they refuse to pay me back.

1 year ago

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Dmitri St Louis, MO

What a headache and the amount of paperwork required to get an approval is ridiculous.

1 year ago

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Frank Miami, FL

Overall great job need to schedule repairs know quickly.

1 year ago

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Joseph Gardena, CA

Everything good just depends on future pricing

1 year ago

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Audrey Benedict GA

I had 2 problems and had to pay a service fee for both of them. Not fair!

1 year ago

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Tina D. Harris Loris, SC

CUSTOMER SERVICE PERSON VERY PLEASANT & EFFICIENT

1 year ago

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Melinda

No responsiveness when you call about claim follow up. Hard to get claims approved.

1 year ago

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Rosaria Belleview, FL

Service and spoke with an accent. It was hard to understand him.

1 year ago

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Huger Ford

I am not a fan of CHW not being able to locate a technician to service my A/C.

1 year ago

Choice Home Warranty Reviews