Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Verified Customer

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Rhonda Williams

Never cover anything, no one knows what is going on

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Verified Customer

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Pamela ward

They don''t cover the majority thing that need repair

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

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Verified Customer

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Shirley

They don't cover and never fixed the problem.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 20th, 2019

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Verified Customer

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Diane Hilliard

No contact by claims specialist after appeal filed.

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 18th, 2019

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Verified Customer

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Betty worl

Have had no response on current electrical problem

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer"

Nov. 18th, 2019

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Verified Customer

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Veronica Lewis

Because the contractors they send out sucks

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 15th, 2019

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Verified Customer

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Marie Penninger

Service was scheduled quickly and promptly

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Marie.

Sep. 16th, 2019

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Verified Customer

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Marion Cook

Not very helpful unable to get anything done

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

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Verified Customer

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Glen Woodard

They are not reliable and their technician inept at best!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

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Verified Customer

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James Mayo

Always avoid paying to repair/replace broken ites

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 12th, 2019

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Verified Customer

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ks

warranty not what i expected - limited coverage

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

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Verified Customer

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Marietta Battaglia

Left several messages. They did not return call.

5 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403.

Aug. 19th, 2019

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Verified Customer

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Karen

Horrible repair people. Incomplete work.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 6th, 2019

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Verified Customer

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Joel

Too many exception - they figure how to NOT pay!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

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Verified Customer

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Claire Lewis

They use warranty loopholes to deny claims as 1st strategy

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

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Verified Customer

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Donald Wilson Germanton, NC

Too much up-sale. Slow response. Questionable vendors.

5 years ago

Reply from Choice Home Warranty

We thank you for your patience and apologize for any inconvenience. Based on your complaint we have forwarded your message to the Directors of Sales and Vendor Relations to internally address this matter so we can continue to promote our highest level of customer services.

Aug. 5th, 2019

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Verified Customer

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Charlotte T. Blue Savannah, GA

Poor Service, wasn't able to complete job.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 15th, 2019

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Verified Customer

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Dominique

The company does not honor their own warranty

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Aug. 21st, 2018

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Verified Customer

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Sal Barrera Middleburg, FL

Lack of professional technicians sent to my home.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

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Verified Customer

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Hawk Decatur, AL

Too many exclusions not addressed at sales level

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

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Verified Customer

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Grace Olson McKinney, TX

give every excuse to get out of paying for repairs

7 years ago

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Jennifer Reinhardt Scottsdale, AZ

They are horrible. They've declined me service.

7 years ago

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Thomas Waters Washington, DC

Poor customer service including poor service delivery.

7 years ago

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Verified Customer

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Jackie Randle

They lie about repairs and a big rip off

7 years ago

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Verified Customer

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Poor service Houston, TX

They like to find any reason not to cover.

7 years ago

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Niel LITVIN New Port Richey, FL'

Always had an excuse. Always kept on hold for an eternity.

7 years ago

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Verified Customer

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Judy Taillac Rockwall, TX'

Denied my three claims with a loop hole

7 years ago

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Verified Customer

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Linda Young Columbia, SC

they do not cover what they state that they do.

7 years ago

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Verified Customer

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Judi Long Saulsbury, TN

They don't want to fix anything. Say it is not covered.

7 years ago

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Leroy. Holley Jr.

Did not change the drip pan under the water Heater..

9 months ago

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Bob Partney

I initially had issues with support, as I often received callbacks from representatives who struggled with English. However, my inquiries were followed up on, and overall, my experience has been positive. I had a friend who had a seamless experience with their air conditioner issue, but I faced a problem with my garbage disposal. Still, support has been decent.

9 months ago Edited July 2, 2024

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Arfeen Siddiqui DeSoto, TX

The worst off shore Customer service and unqualified case managers.

9 months ago Edited March 13, 2024

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Melinda & Gordon Beck Atlanta, GA

Unexpected additional expenses allegedly not covered!

10 months ago

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Laura Weber Red Oak, IA

Took over a year to get an issue fixed!!!!

10 months ago

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Hamstead Charles Town, WV

Techs are great. Admin and Communication are terrible.

10 months ago

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kenneth adams Sacramento, CA

Response for coverage was a little slow

10 months ago

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shahr lopatin Las Vegas, NV

Too pushy salesman Trying to sell unwanted services

11 months ago

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Patricia Muhammad

He was came on time and got the job done.

11 months ago

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Adé Mize

It’s simple and easy to open a claim by phone or online.

1 year ago

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DOUGLAS THOMAS Austin, TX

NOT SENDING THE LOWES CERTIFICATE IMMEDITELY WHEN i NEED A DRYER NOW

1 year ago

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Roberto Ramirez Pharr, TX

Claim for replacement taking too long to arrive to process for a new unit.

1 year ago

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Yvonne Baltimore, MD

That they had to back out 2 times My dryer is still not fixed or I have not gotten a new one

1 year ago

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Anthony Wilson Moreno Valley, CA

I liked the easy effective process in requesting service.

1 year ago

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Amir Zahedi Sacramento, CA

Please find contractors whom care about customer service

1 year ago

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Mark Jordan Wichita, KS

Our electrical problem was fixed in a timely manner.

1 year ago

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Reneyka Rivera

Its difficult to get a work order. You try the numbers and can’t reach no one.

1 year ago

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Thomas Emmett Atlanta, GA

All the technical people were great. Fast responce

1 year ago Edited November 27, 2023

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Gregory Anderson, IN

I can not get service on my water softener. I have filed two claims and no one has responded.

1 year ago

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Patrina

Timing to receive the product and put in was really fast.

1 year ago

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Lavelle Simpkins

I'm still on the phone waiting for someone to answer the phone

1 year ago

Choice Home Warranty Reviews