Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

check_circle

Verified Customer

star star_border star_border star_border star_border

Bradley Thompson

Have issue resolving a claim that has taken way too long

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

John Manuel

Because everytime something broke it's not covered.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Richard Hamms

The warranty only covers partial replacement

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the services we provided. We are committed to providing a positive customer experience therefore, we appreciate your feedback.

May. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

philip Orland Park, IL

co payment for service is high $45. Need to decrease.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

May. 5th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Pat Ryan Little Rock, AR

They always have an excuse for not paying the claim

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

May. 5th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Caroline Michalak

They never cover anything that I need fixed

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Mar. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Abby

They have not complete work that i need done on my home

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 4th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

jim dick

lack of cander, does not get back to technections.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Mike

They have a hard time finding contractors, shall I go on?

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Jim

Terrible policies and even worse customer service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeff

Doesn't fix anything they won't repair anything

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We are here to provide peace of mind, save you time, and money by offering a one stop shop. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Fannie Holmes

Terrible service across the board! Just canceled

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Linda

Because we do like the way the Handle claims

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Tawny Sportsman

Because you always find a way NOT to help me.

4 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Feb. 26th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Jeanne lau

Inefficient, continue to make mistakes, no reply

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 14th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Jacqueline Johnson

Poor service. Limited service technicians

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 11th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Lazara

Awfull costumer service and terrible coverages

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 17th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Adina Gurbutwal

misrepresent the coverage at the time of sale.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jan. 17th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

John Doe

Issue that needed to be repaired was not covered

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Jan. 17th, 2020

check_circle

Verified Customer

star star_border star_border star_border star_border

Carlos Pozo

They did not cover the issue I had with my home sewer line

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Dec. 17th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

janis vitrano Midland, TX

they refuse to cover what i am paying for in my contract

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage. It may also be found on

Dec. 10th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

PC UNHAPPY

They refuse to honor their services requested.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Jamaya Chatman

They were NEVER able to fix what I called them out for.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Locke

They took over 4 months to get my washer fixed!!

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Eric Brown

After 30 days I'm still waiting for the job to be completef

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Connie

They Have Drama Customer Service Reps!!!!!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 26th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Chris B.

Multiple calls for same service call with no results.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Rhonda Williams

Never cover anything, no one knows what is going on

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Pamela ward

They don''t cover the majority thing that need repair

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 22nd, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Shirley

They don't cover and never fixed the problem.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. It may also be found on

Nov. 20th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Diane Hilliard

No contact by claims specialist after appeal filed.

4 years ago

Reply from Choice Home Warranty

Thank you for your feedback.
We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.
Kind Regards,
CHW

Nov. 18th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Betty worl

Have had no response on current electrical problem

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. Please send your policy/claim number to as we would like to provide a satisfactory resolution for you. In the subject line, please advise “Best Company Reviewer"

Nov. 18th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Veronica Lewis

Because the contractors they send out sucks

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 15th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Marie Penninger

Service was scheduled quickly and promptly

5 years ago

Reply from Choice Home Warranty

Thank you for your feedback Marie.

Sep. 16th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Marion Cook

Not very helpful unable to get anything done

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Glen Woodard

They are not reliable and their technician inept at best!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 12th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

James Mayo

Always avoid paying to repair/replace broken ites

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 12th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

ks

warranty not what i expected - limited coverage

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Sep. 5th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Marietta Battaglia

Left several messages. They did not return call.

5 years ago

Reply from Choice Home Warranty

Please contact us directly at 1.888.531.5403.

Aug. 19th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Karen

Horrible repair people. Incomplete work.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 6th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Joel

Too many exception - they figure how to NOT pay!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 27th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Claire Lewis

They use warranty loopholes to deny claims as 1st strategy

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. It may also be found on

Aug. 21st, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Donald Wilson Germanton, NC

Too much up-sale. Slow response. Questionable vendors.

5 years ago

Reply from Choice Home Warranty

We thank you for your patience and apologize for any inconvenience. Based on your complaint we have forwarded your message to the Directors of Sales and Vendor Relations to internally address this matter so we can continue to promote our highest level of customer services.

Aug. 5th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Charlotte T. Blue Savannah, GA

Poor Service, wasn't able to complete job.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience, therefore, we regret to hear that you had a less than satisfactory experience with Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 15th, 2019

check_circle

Verified Customer

star star_border star_border star_border star_border

Dominique

The company does not honor their own warranty

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty covers mechanical failures that occur from normal wear and tear.

Aug. 21st, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Sal Barrera Middleburg, FL

Lack of professional technicians sent to my home.

6 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Aug. 14th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Hawk Decatur, AL

Too many exclusions not addressed at sales level

6 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Aug. 7th, 2018

check_circle

Verified Customer

star star_border star_border star_border star_border

Grace Olson McKinney, TX

give every excuse to get out of paying for repairs

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Jennifer Reinhardt Scottsdale, AZ

They are horrible. They've declined me service.

7 years ago

check_circle

Verified Customer

star star_border star_border star_border star_border

Thomas Waters Washington, DC

Poor customer service including poor service delivery.

7 years ago

Choice Home Warranty Reviews