Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Kat McKnight Groves, TX

I like that they offer comprehensive packages per my needs. I’ve not had a successful claim though.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Morgan Manhattan, KS

If it was possible to give you zero stars I would. You are an incredibly pushy and unprofessional company. Was transferred several times with snotty remarks.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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K.M. P. Charlotte, NC

Customer service is sub-par & the price was expensive for what they were claiming to cover. Had to go through several CSA to finally get refunded.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 1st, 2021

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Fannie

No service for more than two weeks. Still waiting.

4 months ago

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Mallikarjuna Kasam

Not happy with the service. I am not satisfied

5 months ago

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William

Never had a warrant, and had to help play for replacement?

5 months ago

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Regina

If it were possible to give zero stars I would.

4 weeks ago

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Vithal

Their handling of the claims process was very poor.

4 weeks ago Edited November 6, 2024

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Deborah Tifton, GA

Takes too long to get a technician i WANT MY MONEY BACK!!!

1 year ago

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Kimberely Concord, NC

NEVER fixed a single issue to my satisfaction!

1 year ago

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Bea bop514 Clinton, MD

If I could rate it zero I would!Customer service was zero!

1 year ago

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Brenda Capac, MI

Had to find my own tech and then they denied paying

1 year ago

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Jeffrey Floyd Phoenix, AZ

Plumber came out, did nothing charged me& left..

1 year ago

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Robert Shallotte, NC

Terrible service and excessive time to repair my system.

1 year ago

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Estevan Silva Plano, TX

Water heater broke and did not cover all costs.

1 year ago

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Douglas

Out of my pocket fee way to much.Ripp off!

1 year ago

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Chace Dupre Paradis

Did not honor their contract to repair or fix

1 year ago

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Tom Miller Grass Lake, MI

It took to long to get service on my washing machine!

1 year ago

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Richard Noblesville, IN

Didn’t show up for the appointment to fix my refrigerator

1 year ago

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Lisa

Their customer support has been terrible.

1 year ago

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Kenneth Lady Lake, FL

PROPLEM IS NEVER CURED AT FIRST VISIT WITH TECH'S

1 year ago

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Jack Elka Hendersonville, NC

Denied claim to fix refrigerator and exhaust fan .

1 year ago

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Dale Covington, LA

Still waiting for repairs since April 2023.

1 year ago

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Karen Szatkowski Elizabethtown, KY

Not reliable. No hvac in area when needed

1 year ago

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Shauna Patrick Wichita, KS

Won’t pay for claims, poor customer care!

1 year ago

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Anthony Palmer

Not for Customers outside of Terms and Conditions!

1 year ago

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Patzy

I have an open claim for dryer repair Parts can no longer be ordered. I have waited over 90 days and keep getting the same response from Choice Warranty. Was informed today claim closed because Sears can't secure parts. I had to call CW they didn't follow up and call me. I pay over $60.00 a month for this service with no results I would like some type of reimbursement toward a new dryer for the inconvenience of waiting over 90 days. CW Should stand behind what they sell a good home warranty I have been a customer for a few years I'm very dissatisfied with the service I have received.

1 year ago

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Verified Customer

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Dr. Lizely Madrigal El Paso, TX

Very dissatisfied with handling of claims

1 year ago

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Melody North Olmsted, OH

Customer service is not in the US..can't understand them

1 year ago

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Latarra Chicago, IL

Ridiculous deductible. Would not recommend

1 year ago

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Carol Rowlett, TX

Choice will deny all claims saying they are preexisting.

1 year ago

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Phillip Herring Hampton, VA

Still waiting on my callback after 7 hours today

1 year ago Edited January 10, 2024

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Alta Woodland Hills, CA

Didn't provide any support. They're scam artists.

1 year ago

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Beverly Ford Orange Beach, AL

They cannot get service person scheduled in a timely manner

1 year ago

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Lee A Harper Colorado Springs, CO

30 days and still waiting to schedule repair

1 year ago

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Dean Da Silva Quitman, TX

Forced to answer this question with a definitive date"When was the last time the item was working properly?" while this can be answered a majority of the time items that are seasonal(like a/c) or occasional like a frig that doesn't have visible or detectable failure cannot be answered accurately. Secondly people who are answering phones on a claim do not speak clear ENGLISH!!!

1 year ago

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Elsayed

I HAVE BEEN WAITING FOR A TECHNICIAN FOR OVER A MONTH

1 year ago Edited January 10, 2024

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James McCauley Venice, FL

If anything big happens they find a way to deny it

1 year ago

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Lydia Bolen Livonia, MI

Been waiting for my fridge to get fixed since October

1 year ago

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Herman Davis Red Oak, TX

Did not cover my 16yr old appliances but partially.

1 year ago

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Rhonda Garrett Wake Forest, NC

2 weeks, no dryer repair, technician not communicating

1 year ago

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Margaret A Eatman Houston, TX

These people take your money and don't fix anything.

1 year ago

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Sharon villa Aubrey, TX

Customer service sucks. Horrible communication.

1 year ago

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Cindy yost Mount Pleasant, SC

Unable to understand ur employees english

1 year ago

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Barbara Shindler McCray Nashville, TN

Not fulfilling request I. A timely nanner

1 year ago

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Gerry Trainque Fort Worth, TX

I have not heard of any follow up on my issue

1 year ago

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A Longview, TX

Because they use handyman ppl n not actual companies

1 year ago

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Cathy Reed Lexington, KY

The service technicians are not reputable.

2 years ago

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Jorge Palacios, MD Fresno, CA

My issue hasn't been resolved yet! It's been over 10 days!

2 years ago

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Cody Donahue

Getting anything covered is nearly impossible

2 years ago Edited January 10, 2024

Choice Home Warranty Reviews