Choice Home Warranty: Read 47,884 User Reviews From Real Homeowners

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Judy Olive Seminole, FL

Seconds after I pushed "ENTER" , The phone Rings and it is CHOICE. That was a little disappointing. but Adam D was great! Got a good price. Thanks.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 24th, 2020

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LT Surprise, AZ

Efficient service call rep. Very friendly. Got call the following morning to schedule appt.

5 years ago

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Bettie J Baker Las Vegas, NV

There timely service, not a lot of waiting for service call and getting the job done.

5 years ago

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Olapeju Durojaiye Laurel, MD

Don't know much about the company yet but the representative was very friendly, courteous and helpful.

5 years ago

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Liz Lafayette, LA

Fast easy to schedule online super quick service. Excellent customer service by repair service.

5 years ago

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Nathaniel Lane Bowie, MD

Quality Ambient L L C, Tech was very professional. Figured out what the problem was fixed it.

5 years ago

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Marineth Mojica Las Vegas, NV

He’s very helpful. He answered all our questions about home warranty. He also gave us a good offer. Thanks!

5 years ago

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Barbara1223

I called for my washer and they came and fixed it right away.

5 years ago Edited September 14, 2021

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barbara rocafuerte Wayne, NJ

Angel was prompt with his appointment, very courteous .did a thorough job wore a mask .

5 years ago

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Joaquin Davila Atlanta, GA

It takes too long, if at all, to get a technician. The process is very cumbersome. If it is an emergency, still takes a long time.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Aug. 10th, 2020

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Ramon Soledad Phoenix, AZ

I have placed a double request to repair my refrigerator and an additional phone call answered by Ray and to this date 05/03/2022 NOBODY has had the decency to return my call with my concern.

5 years ago Edited January 10, 2024

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DAVID Brunswick, GA

LAST TWO CLAIMS WERE DENIED DUE TO ITEMES REQUESTED TO BE REPAIRED WERE IN THE NOT COVERED SECTION OF THE POLICY. MICROWAVE CONTROL BOARD AND TOLIET FRANGE. SHOULD HAVE BEEN THERE. THE PROGRM SUCKS.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 9th, 2021

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Mary G. Sanchez Brownsville, TX

Mr. Freeze service men were attentive and did the service in a timely manner. Were professional.

5 years ago

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Donn Randall Raleigh, NC

Like fast service. Hate all those items not covered listed in paragraphs at the end of coverage provisions

5 years ago

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barbara shelton Chicago, IL

Like that they fixed problem with my garbage disposal but it took them a week to come

5 years ago

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Janet Moore Chattanooga, TN

Plumbing contractor was unable to bend to access the washer clean out. He shared that do to his age he had limited mobility. Why is Choice Home Warranty allowing this foolishness?

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Aug. 10th, 2020

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Steve Anthony Ozuna Las Vegas, NV

plumber came to the house and made a replacement on the upstairs bathroom. Toilet still leaks. Need further work,

5 years ago

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joshua mills McKinney, TX

3 out of 4 things I have asked to get repaired Choice Home Warranty has denied after having someone come out and me paying $65 dollars each time. My advice is to choose a different company.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty under User Agreement.

Aug. 3rd, 2020

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Miller Round Rock, TX

I have told the rep every single time that I cannot do service calls on a Mon or Tuesday and every single time I have to call to reschedule.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Aug. 3rd, 2020

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Wanda Daniels Jonesboro, GA

I was very much surprised that I placed a call and on the same day a technician came to my house.

5 years ago

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Ronald Chappell Joshua, TX

It worked out fine the Plummer’s called and gave me notice that they were on the way they came did their job and left

5 years ago

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Jacob Harris Boca Raton, FL

They were prompt in getting our AC fixed..and the tech was knowledgeable did a great job.

5 years ago

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Martin Le Bouef Freeport, FL

After an 45min mostly on hold they refund my in tire yearly payment when they disclosed that they would not cover repairs caused my power surge and a whole list of other things that could damage stuff

5 years ago

Reply from Choice Home Warranty

Our mission at Choice Home Warranty is to provide property owners with peace of mind by offering a high quality, easy and affordable way to protect their most valuable asset. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

We regret to hear that you have cancelled your services with Choice Home Warranty.

Jul. 31st, 2020

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Aida Arce Arlington, TX

first time using since purchasing home, Lonestar locks was great...Ben the tech was very informative and fast.

5 years ago

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Allie Bennett Siloam Springs, AR

Absolutely the most horrific company out there! I was on hold for an hour! Then as soon as I said hello was hung up on! Then requested a call back and when I answered no response from their END!

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 30th, 2020

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Liz Rangel Naperville, IL

Maurice was extremely accommodating. Took the fact we are seniors into consideration. Thank you

5 years ago

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Bruce Coleman Hawarden, IA

I used my own technician from my hometown and the repair was done very quickly.

5 years ago

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Clark Arnold Pearl River, LA

An additional expense of $200 was incurred on the service call because of an electrical issue not covered by the policy.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 28th, 2020

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Bob S Valley Head, AL

My experience with Choice has not always been good. However, this latest event was handled promptly and properly.

5 years ago

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Richard Crouse Glendale, AZ

Easily the best home warranty company I talked to . They had all the answers and the right prices.

5 years ago

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Wesley Roddy Little Elm, TX

The tech that came out for my most recent repair was great. i am not satisfied with Choice Warranty. Choice finds every reason not to cover an item instead of fixing issues to keep a customer happy.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under user agreement.

Jul. 28th, 2020

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Milton Bendjouya Barnegat, NJ

The way they handle my claim. The response was rapid after I got my own repair company.

5 years ago

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CC Atlanta, GA

Integrity could be better. Pay your contractors fair wages. And consider Senior citizens discounts. Thank you.

5 years ago Edited January 10, 2024

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Jeffrey Cusic Harker Heights, TX

To many little loop holes in your contracts cause I had a problem with my A/C unit and you would send some one to fix it so I had to pay for it myself! NOT HAPPY!

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 28th, 2020

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diana pauley Camden, SC

I appreciate the quickness and the kindness that was given and the offers that were lower prices.

5 years ago

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Fred Madison, AL

Will end my policy ASAP, they’re like all other home policies, have hidden stipulations, you have to be a lawyer to understand fully their contract stipulations.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website, under User Agreement.

Jul. 27th, 2020

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Ivanne Alejos Coppell, TX

They were able to schedule something next day. Fixed it right up. They were timely and professional.

5 years ago

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Mary Lynn Ashby-Hope Myrtle Beach, SC

Greg H Was knowledgeable and answered all my questions. He was extremely patient and entertaining.

5 years ago

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Annelies Galletta Silver Spring, MD

The company's price is very competitive, and the service is prompt, professional, and satisfactory.

5 years ago

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Sherelle Dove Weston Jacksonville, FL

Very easy and company dispatched the company that was to do the work very quick.

5 years ago

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Omar Sandoval ,

I like the flexible and simple process to process a claim. Thanks for your service.

5 years ago

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Ana Millon Belle Chasse, LA

Was very disappointed that I pay faithfully every month and when a service had to b done on my air conditioning unit, the warranty did not cover it. I had to come out of pocket.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage

Jul. 17th, 2020

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Rick Oneonta, AL

Fast responsive agent on the phone. Good product, excellent service in the past. Highly recommend!

5 years ago

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latoya brown-robinson Fairfax, VA

This company is the worst.i never seen such heartless unprofessional and so many denials in my life. I am.looking for a new company and joining the class action lawsuit against the company

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously. Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jul. 16th, 2020

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Charity he Strother Greenville, SC

He is very nice explain everything clearly let me know what was covered up under the plan

5 years ago

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Michael Washington, DC

For my leaking faucet,I like the quick response and thatvan appointment was automatically made to complete the work.

5 years ago

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Isabel Vorster McKinney, TX

Customer Service, reassigning of claims multiple times - as they do not want to replace appliance. Without a fridge for a week now. Nobody wants to assist us, tricked us into renewing our contract for another year.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Alyssa Rummel Longview, TX

Frances was great to work with. He explained things clearly and answered all my questions.

5 years ago

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Bobbie Williams Waco, TX

Have been paying for service but haven't had to use until now, difficult getting in touch with live person to speak to and get answers.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

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Martin Cortés Zephyrhills, FL

I just started my warranty today, is too soon to have a review . I m waiting for my confirmation and I hope after a month to have a better review..

5 years ago

Reply from Choice Home Warranty

In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Jul. 14th, 2020

Choice Home Warranty Reviews