Choice Home Warranty: Read 47,871 User Reviews From Real Homeowners

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Lorraine Christiano Orlando, FL

Two claims within the last year were rejected. Also my contract states that my copay in $45 and I was charged $60 for nothing because my water heater was not replaced and could not be fixed.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claims. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 2nd, 2020

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Zack Metairie, LA

Kinda hard to say right now, a couple of technicians seem liked they only came out to get that upfront money and no intention on fixing anything

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 30th, 2020

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Larry Knoxville, TN

Great and very responsive. Techs that came were knowledgeable and fixed the issues.

5 years ago

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JoAnn Chastain Anacoco, LA

The young man that helped me was awesome! He answered all of my questions and was so nice!

5 years ago

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Andres Sanchez Ocala, FL

Your company has come through every time we have made a service call keep up the great work

5 years ago Edited January 10, 2024

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Blake Sanders Cape Girardeau, MO

As usual, the service does a poor job of finding local technicians in a timely manner. We were able to get someone to come immediately and most now go through the hassle of the reimbursement process.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 19th, 2020

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Rose Raucci Merritt Island, FL

I was on the website when I immediately got called and Cynthia was there to answer my questions.

5 years ago

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Steven Gearing Las Vegas, NV

Very nice execution on all transactions. Well organized. People are well trained.

5 years ago

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Mary ,

I am very satisfied with the work of the technician and being on time and doing great job.

5 years ago

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Inez Haskins Fogelsville, PA

The phone exchange was very professional this is the only contact I've had with your company so far.

5 years ago

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MLG Middletown, NY

They ok but they do not considered the book value to reimburse you. A wash machine cost over $100 & the offer you 300?

5 years ago

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Herman Todd Madison, AL

Fast and efficient service with a friendly associate, The rekeying was outstanding.

5 years ago

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James Hampton ,

Choice Home Warranty had responded fairly and quickly to all of my home warranty needs!

5 years ago

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Arnie Solberg Williston, ND

Rapid claim response...we absolutely would not be able to come up with cost ourselves

5 years ago

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E. Davis Houston, TX

Technicians were knowledgeable, informative and efficient most of all courteous.

5 years ago

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Pamela Cox Mauk, GA

Because part not available I was low balled a replacement amount therefore a lot of out of pocket us required to replace so misleading never sent policy and representative was very rude

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 4th, 2020

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donald schultz Clanton, AL

It took a week for an appointment. way too long. However the tech who came out was on time and excellent.

5 years ago

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Billy & Sue Rhodes Amarillo, TX

Andre M was awesome. Helped us to get coverage of our home. A lot better price than what we had

5 years ago

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Sheila Bennett Glen Burnie, MD

I received a very fast response to my call. The agent was courteous and professional.

5 years ago

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Alyssa Shory Houston, TX

Quick response time for my claim! Also saving money on repairs during the holidays is priceless!

5 years ago Edited September 14, 2021

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Chris Lumberton, NJ

Response time is great. Price is right, but payout could be better, never enough to actually replace items.

5 years ago

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Marissa Raniolo Yonkers, NY

I spoke with a customer service rep to purchase a policy. Company charged my card but did not send a copy of the policy! Now I must spend more time out of my day to track a copy down.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Sunil Taori Fairfax, VA

The process to get a quote and sign up for the new service was very simple and quick.

5 years ago

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Rich Harrold Monument, CO

CHW quickly responded to my problem and had a service tech at my home the next day!

5 years ago

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michael Richmond, VA

The customer service is are professional and the Technician are always on time.

5 years ago

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Jeannine K Porter Broomfield, CO

They have been wonderful. My appointments have been scheduled in a timely fashion.

5 years ago

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Tom sabin Oklahoma City, OK

Although the company took a very long time to get a service person to my location the man who did finally get here was very polite and informative.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we are pleased to hear that you were satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your positive feedback to the Director of Vendor Relations.

Oct. 5th, 2020

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Lewgean davidson Columbus, OH

Like; 60 fee, sometimes Technician that you send is not always qualified. Process take too long if techs bid is not accepted

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 5th, 2020

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Daniel Galfione Magnolia, TX

Excellent technician. Found problem and corrected fast. Also programmed remotes for us.

5 years ago

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Aimee travmom Delray Beach, FL

Perfect resolution. The company sent a terrific worker who fixed our garage door right away.

5 years ago

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KRBurke Madison, CT

I have not received the materials promised, but I have been charged for the policy. I gave a 1-star rating in order to send this comment. I will revise the rating when I receive the materials.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, i show that all materials were emailed to the email address we hav eon file.

Oct. 1st, 2020

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Maryann Palmetto, FL

A little pushy, also I'm being inundated with emails from you. Saying I'm approved. Approved for what?

5 years ago

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Dave Gothi Noblesville, IN

Setting up the claim was an easy process and trouble free. I would recommend CHW to everyone

5 years ago

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odessa wright Lufkin, TX

I like the fact that I don't have to pay for the services before the contractor arrives at my house.

5 years ago

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keith pitzele Indianapolis, IN

I have had two experiences with Choice Home Warranty. I would not use them again. On both claims the company tried to deny them. On the first one, Choice finally offered a settlement, which should have been a repair.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage. It may also be found on the Choice Home Warranty website.

Sep. 28th, 2020

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Kaan ,

It’s a fraud company be careful everyone , I read all reviews 5 stars but don’t believe, everything is fake , I called customer service 50 times no response only automatically text or emails

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Sep. 24th, 2020

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Tina h Antioch, TN

Don't waste your money. No plumbing company will do the required online only preauthoration form. Had leaking plumbing for over a month had to hire my own plumber got decided on rembestment.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 24th, 2020

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Amanda Stem Miramar Beach, FL

The worst home warranty ever. You font respond, I can't get in youch with the resolution department. I am cancelling. I can't get in touch eith ANYONE to discuss my concerns.

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Sep. 21st, 2020

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David Ouellette Manchester, CT

6 weeks to get my repair done? The day of the repair you had scheduled the technician to arrive between 11 and 3 and he arrived at 7:15. Had to pay the service fee and for two light switches not covered. Very disappointing .

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 21st, 2020

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Melly Mo Cleveland, TN

You immediately got to work on finding someone to fix my plumbing issue after I filed my claim.

5 years ago

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JKJ149 Somerset, NJ

Just want to say that signing up was easy and fast. Very Helpful Representative! Thank you JKJ

5 years ago

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John Kasik Columbia, SC

very responsive to claims and have great, experienced professionals in their network.

5 years ago Edited November 19, 2021

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 15th, 2020

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Rosi Farias Las Vegas, NV

I would completely recommend Choice Warrant they are very professional and fast response thank you.

5 years ago

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Thomas Crumpton Jacksonville, AR

Please do a better job in selecting contractors. Rollison HVAC was great and the first contractor sent out Gates HVAC is not so great.

5 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Sep. 14th, 2020

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eleanor cipriano Knoxville, TN

Poor customer service. No concern for long delays in receiving repairs. Basic parts not covered under warranty. (Stove knobs not covered, like driving an automobile without steering wheel)

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 14th, 2020

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Robert Gerstenkorn Arlington, TX

James gave a very clear discreption of the warranty and is exactly what we need at this time.

5 years ago

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Frankie Smith ,

Customer service in setting up a plan that fits my need. The friendliness of staff (Sam S.) no pressure , thank you

5 years ago

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J. Thomas Atlanta, GA

Great crew they came in and explained everything to me. Thanks Choice Hime Warranty.

5 years ago

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Leslie Palm Coast, FL

Fast and efficient they were here when they said they would be very professional

5 years ago

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A. Shiau Lynwood, CA

So far so good ... sometimes the process takes too long, but I guess that's expected during this pandemic.

5 years ago

Choice Home Warranty Reviews