Choice Home Warranty: Read 41,980 User Reviews From Real Homeowners

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Brenda J McMichen Jackson, GA

Phil was professional, polite and helpful.

6 years ago

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elaine Shelbyville, TN

I still have NOT received a hard copy of my policy via the post office as requested

6 years ago

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Ali Najaffzada Phoenix, AZ

Cheaper than others faster service I’m happy

6 years ago

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Kerri Higgins Jacksonville, FL

Fast assistance and covered my garage opener

6 years ago

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Frank grace Pompano Beach, FL

The woman who took my call was very rude! This is the first time in the four years I have been with Choice.

6 years ago

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Lisa Kansas City, MO

Maurice was very helpful and we got a great deal!

6 years ago

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Charles Carfagno Devon, PA

Very polite and helped me feel at ease...

6 years ago

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John Purcell Pewaukee, WI

Very good first impression made by the sales caller.

6 years ago

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Darrell Dempsey Kingsport, TN

Just put in a claim and you are working on it. Thank You Darrell

6 years ago

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sally Rawlins Gulf Breeze, FL

Thank You!!! even the door bell is covered!!

6 years ago

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Gary Griffiths Henderson, NV

With in Moments appointment was set. Very happy!

6 years ago

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ron culletto Swedesboro, NJ

sales person Mr. Roberts great to work with

6 years ago

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Nelson C Hunt Ashland, OH

great service. pleasant assistance, good value

6 years ago

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Larry Cinco Huntsville, TX

Very professional, and courtesy,and helpful.

6 years ago

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William Hidalgo

Damont was very knowledgeable and suggested great options

7 years ago

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George Robertson Las Vegas, NV

When my $1000 May tag washer stopped working CHW could not fix it and only offered me $300 to replace it. Now I have to come up with the $700 more

7 years ago

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Cassandra MacLane Parlin, NJ

Service within 1 day!! It was fast and efficient.

7 years ago

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Shreyas Lawrenceville, GA

Very knowledgeable tech. He fixed my problem. Thanks.

7 years ago Edited January 10, 2024

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GT Ramondetta North Las Vegas, NV

Very responsive and very professional agents.

7 years ago Edited January 10, 2024

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Arlene Sanders NC

Came on time. He even wore booties! Fixed the problem.

9 months ago

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BrandonMichelle McGriff TN

Terrible with contractors. Unwilling to pay, always denying authorizations or underbidding offers. Completely rediculous basically want u to work for free

1 year ago

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Rajani Pulamala Allen, TX

It is not worth it. None of my claims were approved, and nothing was covered. Time for Choice Warranty to reconsider its plans and serve customers better.

1 year ago

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Isidoro Ancheta Hayward, CA

Very good salesperson. Nice for him to to volunteer the military discount.

1 year ago

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Chris Duffee Tallahassee, FL

Does not cover any issues I needed covered, was always “that particular problem is not covered, leaving me with footing a new item

1 year ago

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Donald R Mancini Lake Havasu City, AZ

I was emailed that my claim resulted in an ecredit to Lowes to replace my refridgerator but have not gotten that email yet.

1 year ago

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Vickie TX

The contractor was informative. I was very impressed, with his helpfulness .

1 year ago

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Ravi Avutu New York, NY

The technician found and fixed the issue promptly. I wish CHW could schedule earlier than they did.

1 year ago Edited January 10, 2024

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Abby Smith Dothan, AL

Services were great, and so was customer service. It was just too overpriced for me and didn’t help save a lot.

2 years ago

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Linda Teeter TX

Email message from CHW said appt was set for 5-2-22 when in fact it was set for 5-3 The service tech said they were never informed about, nor scheduled for 5-2

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 9th, 2022

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Kat McKnight Groves, TX

I like that they offer comprehensive packages per my needs. I’ve not had a successful claim though.

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2021

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Morgan Manhattan, KS

If it was possible to give you zero stars I would. You are an incredibly pushy and unprofessional company. Was transferred several times with snotty remarks.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 4th, 2021

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K.M. P. Charlotte, NC

Customer service is sub-par & the price was expensive for what they were claiming to cover. Had to go through several CSA to finally get refunded.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Nov. 1st, 2021

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Mallikarjuna Kasam

Not happy with the service. I am not satisfied

4 months ago

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William

Never had a warrant, and had to help play for replacement?

5 months ago

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Verified Customer

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Doug

Still waiting after over a month for microwave.

2 weeks ago

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Verified Customer

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Jane

Did not take care of their costomers from day one.

1 month ago

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Bob Crouch

Deny claims, slow scheduling of repairs.

8 months ago Edited March 20, 2024

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Anita Welch Fort Smith, AR

Like a communication Trying to follow up on a claim no one to talk to

8 months ago

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Verified Customer

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Brenda Capac, MI

Had to find my own tech and then they denied paying

11 months ago

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Verified Customer

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Jeffrey Floyd Phoenix, AZ

Plumber came out, did nothing charged me& left..

1 year ago

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Verified Customer

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Robert Shallotte, NC

Terrible service and excessive time to repair my system.

1 year ago

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Verified Customer

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Estevan Silva Plano, TX

Water heater broke and did not cover all costs.

1 year ago

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Verified Customer

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Douglas

Out of my pocket fee way to much.Ripp off!

1 year ago

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Verified Customer

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Chace Dupre Paradis

Did not honor their contract to repair or fix

1 year ago

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Verified Customer

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Tom Miller Grass Lake, MI

It took to long to get service on my washing machine!

1 year ago

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Verified Customer

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Richard Noblesville, IN

Didn’t show up for the appointment to fix my refrigerator

1 year ago

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Verified Customer

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Lisa

Their customer support has been terrible.

1 year ago

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Verified Customer

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Kenneth Lady Lake, FL

PROPLEM IS NEVER CURED AT FIRST VISIT WITH TECH'S

1 year ago

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Verified Customer

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Jack Elka Hendersonville, NC

Denied claim to fix refrigerator and exhaust fan .

1 year ago

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Verified Customer

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Dale Covington, LA

Still waiting for repairs since April 2023.

1 year ago

Choice Home Warranty Reviews