Choice Home Warranty: Read 47,884 User Reviews From Real Homeowners

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david martin Rocky Point, NC

As always I was taken care of promptly. The Technician was very knowledgeable of his work,

5 years ago

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sharon Fay ,

Very good customer service... told me what is under warranty and was able to lower the price a bit...

5 years ago

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leanne yarborough Charlotte, NC

Made a claim and had answers same day...had to order a part but service was fast and professional

5 years ago

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David Henry Coy Cape Coral, FL

Company that came out was great. Choice Home Warranty is horrible. Rejected my claim immediately on the phone to the technician. Declined to repair, let alone replace, a non-working item.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 15th, 2021

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JP Mack Dallas, TX

They were great. On time, respectful. Identitied the issue and fixed it quickly. Thank you

5 years ago

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Roger Brenner Alexandria, VA

CHW didn't like the results from the first tech they sent out so they insisted on sending a second tech resulting in more time missed from work and twice the manpower required to do the repair.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 15th, 2021

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Ted Wankovsky Fort McDowell, AZ

Your representative was very professional and did a great job of going over the benefits and costs.

5 years ago

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Robyn Mincey Madisonville, TN

Very knowledgable and nice service guy. Service was fast and better than expected!

5 years ago

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Susan Bart Willis, TX

Always prompt to respond and provide reputable technicians to handle whatever problem given them

5 years ago

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rob cunningham Melbourne, FL

The Customer Service & Sales Agent are Excellent and course The Management is Exceptional

5 years ago

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John Cronin Port Orange, FL

Ed was very professional and efficient and did a great job. We would recommend Choice Warranty.

5 years ago

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Maria Orozco Bensenville, IL

They are fast and keep me in track about my claim , it is worth having warranty.

5 years ago

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Jarret Hammons Van Wert, OH

you are horrible with claims disputes. You take to long to get back with the customer then ask them for item that they don't have in their possession to avoid paying out what you should be. This is a rip off.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 2nd, 2021

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frank fuller Candler, NC

I paid over $1800 for 3 years and I used it once on my fridge and had to threaten them with a lawyer to get it fixed and now my furnace is screwing up and they are doing the same thing

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Feb. 2nd, 2021

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Dolores Quintanilla ,

Very good experience with Ryan the person who helped me answered all my questions

5 years ago

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Robert Arlington, TX

Great company that responds quickly to your problem. Technicians are highly qualified

5 years ago

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Terry Cooper Jackson, TN

I received a great quote from them and I look forward to being a customer for a long long time.

5 years ago

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Markim Indianapolis, IN

The response time is very fast! The claims process has been hassle free and headache free.

5 years ago

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Tammy Keller, TX

They did a great job. They were here when they said they would be and promptly fixed the problem.

5 years ago

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Rolando Ramirez ,

Easy to file claim, tech that got sent to repair my dryer was honest, reliable, courteous and friendly!!

5 years ago

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DEBBIE SCOTT Colorado Springs, CO

Francis Charlemagne GREAT and thorough customer service. He was extremely patient and courteous.

5 years ago

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Carlos Font Columbia, MD

Getting the policy was a great experience and created great expectations. Only to be beyond disappointed on our first claim. We feel we got scammed. No words to describe it. Scammed . Fraud.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 20th, 2021

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K Man Spring, TX

Choice Home warranty is below subpar for a company but the technician that came Out to do my repair was wonderful . Thank you Edward with penny appliance for caring and doing a wonderful job

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 18th, 2021

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bolster182000 Portland, IN

They are very understanding and kind. They work with you instead of against you.

5 years ago

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BHAGWAN MALLADI Boerne, TX

This is first time I don't have any comments.Sales person is very nice,explained all the information and options .

5 years ago

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LaRhonda English Port Saint Lucie, FL

Fast, friendly service each time!! Most importantly quality work delivered every time.

5 years ago

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Barbara A. O'Dawe Williamsburg, VA

Have received a total run around since joining in Oct 2020. My 2 claims were denied and I am now appealing. Frustrated and ready to ask for my money back.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jan. 12th, 2021

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Gail Mikolsky Cheshire, CT

Our plumber was wonderful! However it was unclear that we had to pay in cash at the time of service.

5 years ago

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Nyna Hurt ,

A couple big ticket items weren't covered. I had hoped if something happened that could be very costly it would be covered. That was disappointing.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 12th, 2021

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Charles Martin Spring Lake, NC

Price and coverage so much better than the home warranty company we were with before (AHS).

5 years ago

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Chuck Arrington Newport News, VA

Terrible liars. I wouldn't ever recommend this company. They will not repair or replace stuff that's in the contract. George F better have his face taken off this company ads.

5 years ago Edited September 14, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jan. 12th, 2021

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Kathy Breeden Hagerstown, MD

Worst company I have ever dealt with. During a call with them trying to get my furnace replaced I explain that I have lost both parents in the last month and the case manager laughed... horrible people

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jan. 12th, 2021

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Dieter Langendorf Sykesville, MD

Excellent service I would have liked my insinkerator in kitchen sink to have been covered

5 years ago

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Ferdinand Johnson Stockbridge, GA

The technician arrived within the time promised, and was prepared to fix my dryer!

5 years ago

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Tammye B /Conquer and Care Memphis, TN

Choice Warranty Customer Service handle your concerns with ease. When filing a claim they are very prompt.

5 years ago

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Brenda Albuquerque, NM

UPDATE: I just wrote a review a little while ago. It has gotten worse. I have no water and have now been informed that someone will be here IN A WEEK! Completely useless coverage and company.

5 years ago Edited September 14, 2021

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Lynsey Jeanne Harkins Brentwood, TN

Send the sketchiest contractors, worst case managers, and customer service can't help with anything. I had a broken sink for 15 days and couldn't get help from anyone. Had to get my own plumber.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 7th, 2021

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MC THOMAS McAllen, TX

Quick action. But work not finished Technician stated he will replace the part which is needed. And not done yet.

5 years ago

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Ted Atchley Casper, WY

The Rep I had was very knowledgeable and helped me quickly decide what I needed to do

5 years ago

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David Hagerstown, MD

This was my first time using my home warranty. Understandable it occurred over the New year holiday. I’ve yet to get service for my appliances.

5 years ago

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Mercedes Moultrie Riverside, NJ

They were focused on solving my issue quickly. They also called numerous times with updates

5 years ago

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Marvin Robinson Jacksonville, FL

Great they made it so easy to get a service call taking care of with no hesitation to wait

5 years ago

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A Freeman Logistics Dothan, AL

Was very helpful to explain everything giving me a peace of mind before making a decision

5 years ago

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Dale Mitchell Cordova, TN

Was On time and the representative was polite , courteous and very professional.

5 years ago

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James Harrisburg, PA

Fast and no hassle service. Customer service agents are polite and very helpful.

5 years ago

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Tony Stewart Acworth, GA

Being able to reach out 24/7 And speaking with an agent to take out claim, is awesome!!

5 years ago

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Andrew White Phoenix, AZ

GREAT JOB BY THE ADMINSTRATION, THE TECH TEAM WHO CAME TO MY HOUSE AND REPAIRED OUR RPOBLEM.

5 years ago Edited September 14, 2021

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Dan Troller Columbus, GA

The service has always been next-day in nature, and the staff is very professional!

5 years ago

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ozella stewart Decatur, AL

I had a very kind and experienced technician. Prompt service, quicker than expected.

5 years ago

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Norman Nepo Warren Township, NJ

Scheduling is prompt. Process is too drawn out . It should be a 1 step process and repairs should occur at 1st appt. Actual repair still not scheduled. Poor policy!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2020

Choice Home Warranty Reviews