Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Maria Spring, TX

I have yet to have one claim covered. It is frustrating to pay for a service yet they always find a way to get out of covering. Also some of the companies in my area they use are not very good.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 17th, 2018

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Vinal Lewisville, TX

This company is HORRIBLE. Their own technicians will tell you they won't cover repairs. Look up Choice Home Warranty Rip Off and Choice Home Warranty is a Scam on Facebook for actual customer reviews.

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Please contact us at 1.888.531.5403 for further assistance.

Choice Home Warranty

Jul. 13th, 2018

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Patti Kahn Boca Raton, FL

The people that I talked with today were very curtious , helpful and made me feel welcome to join your team.

7 years ago

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Roland B Polite Converse, TX

Almost every claim submitted could not be resolved … it either not in the covered in the policy or could not be fixed .. same is with my dish washer

7 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 24th, 2018

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Fred Jackson Peoria, IL

The agent I dealt with on the phone was very helpful and made me feel comfortable with my choice of purchasing this coverage

7 years ago

Reply from Choice Home Warranty

Dear Fred Jackson,

Thank you for choosing Choice Home Warranty as your service provider.

Regards,
Choice Home Warranty

Jul. 13th, 2018

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E.indels Dallas, TX

Very prompt service. The service providers assigned by Choice have done an excellent job.

7 years ago

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Sally T Drews Pinellas Park, FL

It is a great choice for a Home Warranty! Repairmen are on time (advanced call) and professional.

7 years ago

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Gleng Delaware, OH

Before deciding on purchase asked for a sample copy of the warranty but they would not provide. I then stopped all conversation with them and renewed my contract with First American!

7 years ago

Reply from Choice Home Warranty

We regret to hear that you did not choose Choice Home Warranty as your provider. For future reference, our policy is available for public viewing at .

Regards,
Choice Home Warranty

Jul. 5th, 2018

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Fran Lake Wales, FL

Brad C was very helpful, patient and kind in helping me find what will be the best package for me

7 years ago

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Judith Insinga Bellmore, NY

I had a claim on my refrigerator (leaking) going on 3 months...not resolved...part on backorder....repairman says nothing he can do??? I am going to cancel this contract unless I get a new refrigerator!

7 years ago

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John Deamos Georgetown, TX

Signed up yesterday (6/28/18) and asked for a detailed email of your charges. You charged my credit card but no billing copy yet.

7 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 8th, 2019

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KAREN Claymont, DE

The Choice Home Warranty provided great customer service and timely plumbing services.

7 years ago

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Jaime Luis Ortiz Miami, FL

Good service. The person I talk was very nice.and give the information I need. Very happy whit the service

7 years ago

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Janet Raphael Chino Valley, AZ

I WAS TREATED HONESTLY AND FAIRLY BY YOUR REPRESENTATIVE AND WAS SO GLAD I MADE THE CALL

7 years ago

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Richard Elliott

Very responsive customer service. Offered a great deal on renewing a home warranty program

7 years ago

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Jesse Hill Telford, TN

Claim Denial. Very unimpressed! We had our ac break down and called them. We were told that or coil was leaking due to rust and corrosion. But none were visible. Sounds suspect

7 years ago

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Shereen Arulpragasam Knoxville, TN

You promptly set up my appt The people who came were polite friendly and efficient.

7 years ago

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charles pickail Four Oaks, NC

your company's sales people are good talkers they will tell you every thing you want to here I would never in my life renew my contract with this company. .I hope no one makes the same love that I did

7 years ago

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helen Raleigh, NC

Excellent communication between technician, professional and quickly solved the problem.

7 years ago

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Billy bungert Surprise, AZ

I had another provider and after the first year the renewal price almost doubled! Then I contacted choice and spoke to Anthony. Price was excellent and he answered all of my questions!

7 years ago

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david warren Pinellas Park, FL

Choice pick what they will cover pipes under floor in kitchen would not help with anything.

7 years ago

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Deb Ehrreich Mound, MN

They never notified me that the claim was approved. I had to call the company choice and find out the status of the claim she claimed that there was an email sent and I never got one

7 years ago

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Brenda Carsey Westerville, OH

Our CHW rep, Tom N., is excellent at helping us when we need it. Our scheduling was perfect.

7 years ago

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arenia miller West Babylon, NY

The representative I spoke to was courteous, knowledgeable, informative and helpful.

7 years ago

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Robert Palos Park, IL

Just signed up with the company. However, the customer service in doing so was excellent.

7 years ago

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Hani Husayni Plano, TX

The dishwasher hose needed to be replaced. It’s 12 years old. The claim was rejected ! They claim that the hose was installed too far from the sink, so it’s not properly used.

7 years ago

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Gregory Morris Springfield, MO

Great customer service! Fast, fast, fast service. The, washer, and garbage disposal was fix fast!

7 years ago

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Marilyn Monroe

MANY 5 STAR RATINGS - THEY HAVE GREAT SALESMEN. HOWEVER, they do not stand by their product, or pay claims. Don't be fooled! Read real reviews from people who actually attempted to file a claim!

7 years ago

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Sharon Neal Las Vegas, NV

I was able to get a great plan, because Nathan was very knowledgeable,which helped a lot

7 years ago Edited January 10, 2024

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Marcus Anderson Stone Mountain, GA

The agent was well knowledged, and went out his way to give the lowest price available.

8 years ago

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Alexis Comodore

After careful review of the policy I decided to cancel . There are too many exclusions. I am still waiting for the total refund I was promised

8 years ago

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Barbara Smith Jonesboro, AR

It was easy to sign-up, but I really needed more information on the complete plan in writing. I'm taking a chance.

8 years ago

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Regina Sheffield Amarillo, TX

Just signed up! Representative was super knowledgeable and very helpful helping me choose a plan for us! Thanks Luke

8 years ago

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Mel Henderson, NV

My experience with Choice Home Warranty has been only frustrating. There seems to be one excuse after another for not honoring anything. A real rip off from day one. I will not be renewing anything with Choice Home Warranty.

8 years ago

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Jerry Eubanks Summerfield, NC

Tried to get my refrigerator repaired. Told me It was not under warranty. When I bought my policy the salesman told me everything on appliances were covered PERIOD. That’s why I went with the company.

8 years ago

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Mary Lou Reynolds Shallotte, NC

Our experience with Choice Home was informative, and good. Blake explained everything to our satisfaction

8 years ago

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Robert Lyn Leesburg, FL

I called back to agent who i took policy with,he promised to call back,until now no reply.I called because my info. Is wrong,i am thinking of cancelling,as I think that all he wanted was my business,what a shame

8 years ago

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Tom Metzler Nixa, MO

I have had multiple service calls on my dishwasher and water heater. At least 4 calls for each unit. Choice advertises "repair or replace". I am wondering at what point does the replace come into play?

8 years ago

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Peggy Youngsville, NC

The rep was very informative and explained everything to me. He was also very nice

8 years ago

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John russo Queen Creek, AZ

Signed on about a year ago for my house in Arizona. This company should be ashamed of themselves service stinks and just try to get something covered under the warranty a real big disappointment and a total waste of money

8 years ago

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Margaret Wick Coppell, TX

Rep very helpful. Service excellent and CHWarranty outstanding when need a problem solved.

8 years ago Edited January 10, 2024

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shirley franklin Indianapolis, IN

First time after waiting for 15 mins got disconnected from representative. Now I'm on hold again for over 10 minutes and I hear no background music or anything so I'm not sure I'm even on hold.

8 years ago

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Martha Vega Avondale, AZ

I love the fast response and the constant communication. i am never misinformed.

8 years ago

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Jim Kutztown, PA

Just Joined CHW. Sales Dept Rep was excellant answered all my questions and reinstated my Plan.

8 years ago

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karen miller Georgetown, TX

the person taking my call was very helpful & had a smile you could see through the phone!

8 years ago

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Theresa newkirk Bedford, MA

Your advertising says 24/7 coverage but you dont have emergency services. Dont help when you have an emergency. Advertising says the warranty covers water heaters but it don't when it needs to be replaced.

8 years ago

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Scott VanDemark Gouverneur, NY

I called due to my boiler heater went out in below freezing temps. It’s been a few days and they can’t find a repairer in my area? So what is the use of paying $75 a month if you can’t help when I need it?

8 years ago

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Ericka Ivery Midlothian, VA

good customer service and very knowledgeable of the business. They answered all my questions.

8 years ago

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Jeff Plano, TX

Called me way too often and were pushy so I chose another company. Even hung up on me once when I challenged their claim of being the best when I saw another rating saying they're not.

8 years ago

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ryan Houston, TX

i submitted a request for a quote and explanation of coverages. The guy that answers the phone acts like i am a problem to him because of his poor explanation of how they work.

8 years ago

Choice Home Warranty Reviews