Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Lorrie Shadko Southaven, MS

CHW does not seem to hire reliable contractors. I have had all kinds of problems with contractors CHW sent out.

4 years ago

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Robyn Austin, TX

Good pricing and so far, good service providers

4 years ago

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Ruth Strong Fort Worth, TX

The technicians are usually very knowledgeable.

4 years ago

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Richard Kroeger Henderson, NV

Make sure to hire workers that are licensed and indured

4 years ago

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Andre D Cloud Smyrna, GA

I save a lot! It's convenient and versatile.

4 years ago

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David Cosman Denton, TX

2 problems only 1 solved unsolved since JANUARY

4 years ago

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John Hughie Sisters, OR

The communications via the website works well.

4 years ago

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Eshuana Terrell Ruskin, FL

Took 3 days to come out but the job got done

4 years ago

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S sayer Frisco, TX

They respond quickly, but some of the repair people were not efficient.

4 years ago

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John Kenosha, WI

Seems like approved vendors do not put high priority on warranty customers

4 years ago

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Mary Sacramento, CA

Rejected claim. I called to repute and left message and you NEVER bother to respond to my dispute

4 years ago

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Betty Towne - Lucas Adair, OK

The people are good and come to rural areas

4 years ago

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Thomas Purdy Raleigh, NC

Very responsive and excellent technicians.

4 years ago

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Sylvia taylor Myrtle Beach, SC

Service is good sometimes the teck not good

4 years ago

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Ron Brom Chicago, IL

We have had a few appliances that have failed and they have claimed that breakdowns were not normal wear and tear.

4 years ago

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Brian Scott Douglass Ooltewah, TN

Been waiting for a hot water replacement July 9th will be 2 months without hot water and my garage is still flooded.

4 years ago

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Srinivasa Venkataramani Flower Mound, TX

They don't seem to cover high ticket items and seem to find a way to get out of covering them

4 years ago

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Mary E Young Seven Points, TX

Most of the time I get quick response and good service

4 years ago

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Simone Palm Coast, FL

Response time is slow. Takes to long to get approval to fix item.

4 years ago

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thomas smith Battle Creek, MI

nothing but a rip off,paid for year yet choice could not fix my problem i fill like we were taken advantage of..

4 years ago

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Carol Albuquerque, NM

I've had to use the services twice. Each time was an argument or a delay in service. I am NOT impressed!

4 years ago

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SIDNEY COOPER Odessa, FL

Plumber showed up without any contact. Did not have every part he needed got his check and left. No further contact from him or his company. Toilet still needs to be repaired

4 years ago

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Michael Harrington Naperville, IL

Received plumbing experience and it went well

4 years ago

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Jerry antomattei Pompano Beach, FL

They respond very well to the customers service

4 years ago

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Laura Einheuser Mars Hill, NC

Great response to issue had no problems getting help

4 years ago

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Carol maclean Lake Ariel, PA

I had to get a new dryer. The man they sent hasn'tdone his part i,mout the money

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 30th, 2022

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John Michael Rinas Mc Kinney, TX

Sold me a home warranty where they have no contract providers.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your claim, our records show that we have provided you with a satisfactory resolution, in which we are glad to report that you have accepted.

Jun. 29th, 2022

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Loretta Butta Nottingham, MD

The slogan is "If we cannot repair, we will replace" Well the replacement was 1/3 of the actual replacement value

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 29th, 2022

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Thomas Collins Las Vegas, NV

I had a claim with them and they denied my claim with them so l cancel my policy with them on June 16 2022

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 29th, 2022

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Bradley R6 Lexington, KY

They told me that they covered my air conditioning freon. But they did not. A total lie from the sales person.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 29th, 2022

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Emily Ryan Port Saint Lucie, FL

I have yet to get contacted by my case manager even though I have left multiple voicemails and emails

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Jun. 28th, 2022

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Tina Las Vegas, NV

I had a hard time with the technician that was offered and the service I got.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Anonymous St Louis, MO

The length of time for a vendor to respond

4 years ago Edited January 10, 2024

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Forrestandeddie Nashville, TN

They didn't cover what I thought they were going to cover. I would not recommend it.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 28th, 2022

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William Rojahn Tucson, AZ

I have always been very pleased with the results.

4 years ago

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Byron McWhirter Houston, TX

Timely repair and completion of garage door opener opener

4 years ago

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Mina Kadel Miami, FL

So far we have good experience with them.

4 years ago

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Evan W Ballard Wynnewood, PA

Job done in a timely manner That's all I can say

4 years ago

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Josephine Dobson Saint Louis, MO

Takes too long for customer repair date....3..4..5..days for a technicianto come for repairs...

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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James Connell Cumming, GA

They never found a tech to come diagnose my AC / Furnace issue

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 28th, 2022

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Verified Customer

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Robert Taylor

Still waiting on a $150 check I was suppose to receive from you for claim #154230556

4 years ago Edited January 10, 2024

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Alex Montgomery, IL

Water heater broke. Offered the reimbursement option. We were never fully reimbursed and were given multiple excuses.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 24th, 2022

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Stephen Deems Chattanooga, TN

Choice Home Warranty is unequivocally the absolute worst company I've ever had the displeasure of dealing with.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jun. 24th, 2022

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Shanelle Baltimore, MD

I needed the warranty for my air conditioning and choice refused to fix the AC. They are the worst warranty service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 25th, 2022

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Tom Dearing Tallahassee, FL

So far so good. Very timely. Have picked good technicians

4 years ago Edited January 10, 2024

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Yvonne Felton Upper Marlboro, MD

They are better than my former company and cost less.

4 years ago

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Nicholas Fecteau Indianapolis, IN

Prompt resolution of claims and professional contractors

4 years ago

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Sheri Taylor High Point, NC

Because I am STILL waiting for a quote to add my stand alone freezer to my policy

4 years ago

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R Jeannie Chancellor

They try to deny every claim, they can't get good service people.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Verified Customer

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Laura L Anderson Saginaw, MN

Won't replace unrepairable appliance. Only received $338 to replace a stove. Won't cover half of a basic model.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 19th, 2022

Choice Home Warranty Reviews