Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Sonia Losinske Roscoe, IL

Great when I need a repair done claims have all mostly been approved. If they don’t get approved I would cancel

3 years ago

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Verified Customer

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Lisa Richard Murfreesboro, TN

The williness of helping me with my claim. Answering my questions about fees ( shipping fees)

3 years ago

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Linda Maher Maumelle, AR

They have always been fast to get me service. I also found their rates to be very competitive.

3 years ago Edited May 17, 2023

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Debra FL

Process of claim effective. Service company very professional and completed job in timely manner.

3 years ago

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Verified Customer

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Butch1818 Greer, SC

great customer service, techs are always ready to go that extra mile to get your call taken care of in a timely manner

3 years ago

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Verified Customer

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Ahuva Brooklyn, NY

every time i called to have something fixed there was another excuse why it was not covered. I am a very disappointed customer. Would definately not renew my warranty nor would I recommend it to anyone.

3 years ago

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Verified Customer

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Almond Royal Oak, MI

I was shocked and surprised. The job was small. Snake the tub. The water will flow properly. Nothing happened. I paid the service call and the agent hung up on me when I asked why?

3 years ago

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Verified Customer

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Ellis Spann Washington, DC

The plumbing company contracted CSA was excellent. I am pleased with their service.

3 years ago

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Verified Customer

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SHOSHANA Salt Lake City, UT

After the first company failed to fix the problem, the second company was excellent!

3 years ago

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Michael Jackson Memphis, TN

Choice Home has done a very good job on my recent claims (garbage disposal and AC).

3 years ago Edited January 10, 2024

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Verified Customer

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Maddie Sandy Hook, CT

So far I have had one claim to repair my refrigerator. Everything was done as they promised.

3 years ago

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Verified Customer

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Mario Clarksville, TN

three companies came to my house and cannot fixed my heater at my house i have been without heater for a month and freezing for a month it gets cold in the morning and night getting sick from cold weather is ridiculous.

3 years ago

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Verified Customer

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James Moore Ocala, FL

I love that I can log in to report a pro lem 24-7. They have fast response time.

3 years ago

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Emil Moscariello League City, TX

Very helpful in understanding my needs and felt very comfortable talking to Zach my representative

3 years ago Edited January 10, 2024

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Chuck Lewis Virginia Beach, VA

CHW is the master of denying high value claims. I paid 3 years in advance to get a better price. It was a HUGE mistake. When my contract is over I will never spend another dime with CHW…… end of story.

3 years ago

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David K San Jose, CA

For the service rendered the technician was friendly knowledgeable and gave solid advice.

3 years ago

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Maryan P Winter Park, FL

I was happy with Bennett and sons service provided... they came in and fix my a/c quickly...

3 years ago

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V Baker Las Vegas, NV

I love the company response time. A friend recommended this company and it's definitely worth it.

3 years ago

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Verified Customer

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Keong Fong Austin, TX

When I submit a report, the response time is too slow. Always a few days later, sometimes 5 days. That's too long. I've had repairmen go back a few times for the same problems. Not fully resolved.

3 years ago

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Verified Customer

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Carolyn Brewer El Paso, TX

I have a lot of patience but two weeks is way too long to wait for a kitchen faucet replacement. Customer service and cancellation of contract is nonexistent, leaving me no choice but to cancel my credit card.

3 years ago

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Verified Customer

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susan mcgarvie Tucson, AZ

The repair company rep that was sent knew his job and the situation was handled in a timely matter.

3 years ago

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trish adams Fraser, MI

Was timely, knowledgeable, and left me with some helpful tips about my dishwasher.

3 years ago

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Verified Customer

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James Memphis, TN

My wife and I both liked having our systems in the house covered against failures.

3 years ago

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Verified Customer

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Mario Mendez

I don’t like about it because it takes time to get a Service done, I requested a service a few weeks ago and until this date , the service that I requested it hasn’t been complete yet

3 years ago

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Verified Customer

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Joel Madison, ME

Based on my experience, I think they live up to their contractual agreements and provide prompt remediation of claims

3 years ago

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Verified Customer

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Karen Loganville, GA

prompt response to my call I am very happy with the repair person that came to fix my problem

3 years ago

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Verified Customer

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Juliana Stith Austin, TX

So far, so great! CHW has been responsive to my needs and shown great customer service.

3 years ago

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Verified Customer

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J. Moore Baltimore, MD

Great service and most of my claims are covered by the deductible with no additional costs to me.

3 years ago

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Verified Customer

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Marc Charlotte, NC

The service response time is good. The issue still persists. However, it seems that each claim results in an increase in contract rate.

3 years ago

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Ashlee McColley Henderson, NV

Relatively quick and efficient service, especially given that it was a holiday weekend!

3 years ago

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Matt Riese Phoenix, AZ

It was very easy to make a claim and the appointment for repair was scheduled quickly.

3 years ago

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Ed Azer Cincinnati, OH

Great service! Only issue I have is that when the contractor show up they come without uniform or any method of ID

3 years ago

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Deloris Hamilton Little Rock, AR

His knowledge and politeness. Also his work ethic. Hitting the job done in a timely manner.

3 years ago

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Faye goodnight Southaven, MS

I liked the professionalism of my Choice Home contact and i liked the price of the plans

3 years ago

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Delvin Prophet Green Valley, AZ

The quality of the service tech was excellent and she was very personable and easy to deal with

3 years ago

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Yvonne Perkins Las Vegas, NV

Choice customer service was great. They sent a wonderful technician to fix my garage door.

3 years ago

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Cindy Stevens Eugene, OR

I like having a choice of service providers and the customer service is exceptional

3 years ago

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Vlad Plotnikoff

Over 10 days period of waiting to assign a contractor, tickets are being closed without resolution and fees collected on the same open issue for getting multiple contractors out to fix the same issue.

3 years ago

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Carla ROSA Woods

Sam is an asset to this company and the reason I pulled the trigger since I was very skeptical.

3 years ago

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mossie Potomac, MD

The service we received from Choice Home Warranty was great. It was timely and very professionl

3 years ago

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Verified Customer

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Rose Fairfield, OH

So far, so good. First time usage was a lengthy process. Second claim was much faster moving.

3 years ago

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Verified Customer

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Theresa And Leo Helotes, TX

It has been two months and they have yet to provide a tech for the pool. When we resigned this year I was promised this type of incident would not happen again like it did last year.

3 years ago

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Donald Kasenberg

Pioneer overhead doors we're fast and efficient. Joe was an excellent technician! Very impressed!

3 years ago

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Mercedes Mendez Sacramento, CA

Im a new member of Choice HW my experience just started with excellence customer service

3 years ago

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Seshadri Srinivasan Shrewsbury, MA

Customer service is par excellence in handling claims, and service for appliances is worth it!

3 years ago

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Galen Rodriguez Ponchatoula, LA

Was able to contact them very easily and actually talked to a human about my needs.

3 years ago

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Felicia Waller Alpharetta, GA

Technician with Ace 10 Home service was very professional and a pleasure to work with

3 years ago

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Anthony Eads Norman, OK

He did an excellent job fixing the problem. I feel that he could have been more informative about what he was doing.

3 years ago

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Verified Customer

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Warren Ogden, UT

Did not replace broken dishwasher that could not be fix. Which is what I paid for. Offered me less than 25% of cost to replace. Told me they would assign a person to work with me, never have been contacted.

3 years ago

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Verified Customer

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Charles Pinkerton Shelby, NC

Peace of mind! Plus, everyone I have spoken with including the repairmen, have been very helpful!

3 years ago

Choice Home Warranty Reviews