Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Nora Garcia Corpus Christi, TX

Friendly knowledgeable customer service representative

3 years ago

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B Key Quinlan, TX

Your refusal to cover the last two claims has left a very bad taste in my mouth. Will probably be cancelling in the next few days!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 1st, 2021

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apple Charlotte, NC

The customer service is good, but what they cover is not so good. If you need to get things fixed then I would recommend another company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 1st, 2021

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Lorenzo

Fast and prompt service so far I am real pleased.

3 years ago Edited April 1, 2024

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Candis Hitchcock Denver, CO

Very pleasant and knowledgeable representative.

3 years ago

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Joyce Stephens Rio Vista, TX

I was seat up a contractor sooner than i expected

3 years ago

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ERIC KUBE Kissimmee, FL

Very attentive to detail, friendly service, on time

3 years ago

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Jacqueline Whyde Chicago, IL

Good coverage just takes some time to get someone to come out

3 years ago

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Carmen Tellado Ruskin, FL

Excelent answer in our claims. Very competent staff.

3 years ago

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Judith Myrtle Beach, SC

Service people good; reps have not supplied contract as req 3 times. Addl not truthful Re cost of shower head replacement said no cost

3 years ago

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nan lach Grand Island, NY

Fast service, very knowledgeable and helpful technician

3 years ago

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Beth Indianapolis, IN

Easy to deal with and able to use preferred company

3 years ago

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donnie presutti Sulphur, LA

The agent was very helpful in understanding my needs.

3 years ago

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D W Jackson Johnson City, TN

No complaints from me, fast service!!!!!

3 years ago

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Osita Okpalaoka New Albany, OH

So far it is the prompt response to complaints.

3 years ago

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Russell Allen Spriggs Sandy, UT

Real easy to use. Web site easy to navigate. very helpful.

3 years ago

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Ed Bauer Cornelius, NC

All U.S. Based personnel Harry seemed very sincere.

3 years ago

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Kd Gamble Tulsa, OK

Great work was done and nice process!!!!

3 years ago

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scott lew Scottsdale, AZ

garbage company do not cover anything. Even after waiting the 30 days they still do not cover anything and make up bogus reasons why its not covered

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 6th, 2021

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Tosh43211 Altamonte Springs, FL

Professionals with good communication skills

3 years ago Edited January 10, 2024

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AcornKid Orland Park, IL

Singing up was easy. Service is yet to be determined!

3 years ago

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KBDEV Boyertown, PA

Very supportive and I am happy with the way they response

3 years ago

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100357sw Englewood, OH

Our repair was approved and completed quickly.

3 years ago

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Matthew Cockerham Thomasville, NC

Easy to work with. No hassles. No surprises.

3 years ago

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Robert Cullman, AL

They are great and puts my mind at ease!

3 years ago

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angelina marble Independence, MO

The technician was friendly, timely, and knowledgeable.

3 years ago

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RC Pirelli Plymouth, MA

Pleasant. professional and patient, Thank you,

3 years ago

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morens Pompano Beach, FL

Fast claim service when putting a call in on their website.

3 years ago Edited January 10, 2024

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Denise M Lannon Hudson, FL

Got a company to come out right away to fix my oven !

3 years ago

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Christina & Delbert Hollis Myrtle Creek, OR

Simone was amazing and very kind! I was nice to be herd!

3 years ago

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Linda Chancellor McKinney, TX

Excellent service! Fast response on repairs.

3 years ago

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Steve brown Belleville, IL

The Tech was great! Then I got a Email choice raised my rates!

3 years ago

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M&N Customs Fernley, NV

I just got choice home warranty and the service was great.

3 years ago

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Cathy Mooresville, NC

Great customer service and very informative!

3 years ago

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Jeanette S Washington, DC

I like the ease in filing a claim on their site.

3 years ago Edited January 10, 2024

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Kurt Topp Irvine, CA

when the issue arose, Choice was not there to replace as expected, only offered a partial cost to replace. not what was expected.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Apr. 8th, 2021

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Ruben Munoz Phoenix, AZ

Great experience , my ac was fixed fast and it works great

3 years ago

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Daniel Alvares Denver, CO

The listing to my issues and resolve my issues

3 years ago

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phani2706 McKinney, TX

None to say at this moment. Will definitely come back when I use the services.

3 years ago

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AnimeIInero cervantes Conroe, TX

The response is fast when we need it and great service

3 years ago Edited November 10, 2021

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Richard Fetrow Summerville, SC

The sales lady went over everything she was so informative

3 years ago

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Sue Baddar Phoenix, AZ

He was very kind and well explained for the plan

3 years ago

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Kathy April Elkton, MD

Danny was a gentleman and helped me get the best pricing!

3 years ago

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carmen morreale Murphy, NC

explained everything that's covered . very pleased.

3 years ago

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Lee Berger West Dundee, IL

Scheduled and repaired fast! Great experience

3 years ago Edited January 10, 2024

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Bruce Kruskol Elgin, IL

Professionalism, knowledge, price and value.

3 years ago

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Karen Gall Springfield, IL

It takes a long time to get through to your company and email is difficult time too.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 31st, 2021

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Mendy Krinsky ,

Did not want to pay to fix my A/C unit, denied the claim before the technician even diagnosed the problem. Very disappointed! Can't recommend

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Mar. 31st, 2021

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Emmeline C Houston, TX

Quick Response and willing to offer you the best deal!

3 years ago

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Ballard Graham Conyers, GA

Technician was in time, evaluated oven problem.

3 years ago

Choice Home Warranty Reviews