Choice Home Warranty: Read 48,307 User Reviews From Real Homeowners

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Denise Carter Birmingham, AL

They were on time very professional. Came in did their job n left. I was thoroughly impressed.

2 years ago

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B F Telluride, CO

Claims process is awful and communications with contract owner are non-existent, causing suffering during really bad Texas heat wave. I will probably cancel coverage because first service request was so awful.

2 years ago

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Mel

Service was good it just took too long to find a repairman. Also, I am having trouble signing into the app.

2 years ago

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James Wolfrey Camarillo, CA

I was given a renewal amount of $465 a year and I have been overcharged $30, if you guys will not give me the original $465 a year charge I want to cancel my account ASAP and refund the amount already paid

2 years ago

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Robert L Pressley Atlanta, GA

Still waiting for the Lowes gift card to replace my refrigerator. Choice did not offer the replacement value of my loss.

2 years ago

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Lio Platter Henderson, TX

You can find no one to repair my equipment. Why is your program of any benefit to me. What is the purpose of my monthly payment to you. How do you benefit anyone in this area. Should I look for another company?

2 years ago

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Choice Brunswick, GA

Very nice person helped me on the phone. He answered all of my questions & was knowledgeable.

2 years ago

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Beverly Phoenix, AZ

It takes too long to get service and get issues repaired and sometimes they can't even find a company to come out to my area so I have to find my own and hassle with trying to get my charges reimbursed

2 years ago Edited August 15, 2023

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Sherry Coleman Sugar Land, TX

The worst warranty company ever . The say an item is covered but when it needs repaired then they say it isn't covered. They take weeks trying to get an item fixed if it is covered. Way to stressful.

2 years ago

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Robert Kline Henderson, NV

The technician was on the job right away and he was very professional and got the job done

2 years ago

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Truett Helms Dallas, TX

Joseph was well spoken and very helpful in describing the home warranty coverage.

2 years ago

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David Andre

Seamless online claims process, good contractors called out for claims jobs, and fair pricing

2 years ago

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Cherie Johnson City, TN

Fast and courteous service. A warranty company that does what they say they will do.

2 years ago

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Fran Hampton

The companies they send have great experience and have always been professional.

2 years ago

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John Traffas Wichita, KS

The technician assigned was fine. However, Choice did not itemize charges we were to accept or reject, so we had to choose blind. Bad choice on Choice's part.

2 years ago

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Marion Reid Manchester, NH

Timely, efficient, explanatory, patient. Very good tech. Would recommend this company

2 years ago

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Kendra Kahl San Antonio, TX

Excellent service. We had the repair done within 48 hours. I always refer Choice Home Warranty.

2 years ago

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Gloria Negron St Louis, MO

Individual was knowledgeable and provided information in a timely manner. Very professional.

2 years ago

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Teresa Hunter Northport, AL

Everything that they offer especially the monthly payments and the service call fee

2 years ago

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Rich Thomas Charlotte, NC

Christie brothers did an excellent job! Very satisfied with the prompt and professional service

2 years ago

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Belinda Bacon Indianapolis, IN

Technician arrived when he was scheduled and new immediately what the problem was and fixed it.

2 years ago

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Shandra Hood Leesville, LA

Great price for a Home Warranty! The representative had a can do attitude! Thank you!

2 years ago

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Sheila Irwin, PA

I haven’t needed to use Choice so I can’t leave a review. I am very pleased that you do background checks on your employees.

2 years ago

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Leland Arrington Marietta, GA

Filling a claim was easy. This is the first time I used choice Home warranty, and so far it is working well.

2 years ago Edited October 27, 2023

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calvin jones Las Vegas, NV

I would recommend Choice Home Warranty to anyone. It was purchased be the seller when I bought the property. To pay $75.00 to have someone come to tell you what you need to do is not my idea of how a warranty works.

2 years ago

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Carl Paolucci Cary, NC

Most of the time service is worth it but to have a replacement of an appliance the offer to fund the replacement is far too low.

2 years ago Edited August 7, 2023

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kobi kevin Rishon LeZiyyon, M

I had to wait more than a week to get someone to fix the AC. Simply unacceptable. Very disappointing. Eventually I hired someone who fixed the problem. Very bad service.

2 years ago

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Sherry Audette Charlotte, NC

Brandon from Total Plumbing went above and beyond his duty. He is an exceptional technician!

2 years ago

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Mario Reyes Chula Vista, CA

Great customer service,great communication over the phone, pin point and solved my problem

2 years ago

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Mike G Wichita, KS

The technician was friendly, on time, completed the repairs, and explained the process.

2 years ago

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Randy Clark Albany, GA

Phil M gave me a quick comparison of Home Warranty Insurance and what all is covered with the policy and the price.

2 years ago

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Betty Waller Cassadaga, NY

I did not like that you didnot tell up front about the service charge, also your sell person was very nasty !!!! ,when i said no about his offer,he kept talking over me !! I really feel like canceling this now !!

2 years ago Edited August 1, 2023

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William Blackwell Madisonville, TN

Too slow to get anything fixed. Am retired and my wife and have medical issues and raising 2 grandchildren. Almost 2 weeks no ac and approximately 92 in house everyday. This is unacceptable.

2 years ago

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Esperanza Vazquez Miami, FL

Fast response to my claim, technician very profesional and knowledgeable kept apt on time

2 years ago

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Siu Chan San Antonio, TX

Thanks for Andy from Flogistics. He is so professional and finish his job quickly.

2 years ago

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Starshine Guy New Orleans, LA

Helpful attitude and clear communication from both the tech and appeals claim rep

2 years ago

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Terrance Fonseca Shreveport, LA

The rep was very helpful in explaining all the covered items and very kind also.

2 years ago

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Maryalice Nelson Snellville, GA

The technician showed up on time. He found the problem and repaired the faucet.

2 years ago

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Michael Spangler Duluth, GA

I have been working with Luke P for over four years. He is professional and knowledgeable.

2 years ago

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Patricia Crownover Sparta, TN

Technician was very polite, professional, and fixed the problem right away. Great experience.

2 years ago

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Joseph Garner, NC

Excellent service. When you call for service they immediately respond with an answer.

2 years ago

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F D New York, NY

The tech who came to my house today was a gentleman… Did the job quick and clean.

2 years ago

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Tom Assheton Derby, CT

Emergency , get my own contractor and get reimbursed. If not, WAIT for Choice who I think does Not have the best contractor choices in this area.

2 years ago Edited January 10, 2024

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Luis Durango

The person who came in tested the system and said everything should be running smoothly.

2 years ago

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Jack Zhang

It is unbearable with room temperature over 94 degrees while waiting 5 days for a scheduled air conditioner repair. It is not acceptable for Choice Home Warranty to schedule a 5 days later AC repair. Useless

2 years ago

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Joe Ono Hanford, CA

Noah his positive attitude and done to earth personality also his vast knowledge

2 years ago

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Betty Lewis Columbus, GA

comoany notified and a service tech was assigned within 24 hrs. Everything resolved within 3 days

2 years ago

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Jan Hewitt Spring Hill, KS

5 stars for my technician on this service call, 2 stars overall for choice warranty as ALL of my previous calls have been difficult, at best. My representative has not been helpful when I needed her.

2 years ago

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Sidney Posy Warwick, RI

It is worth it. You save on unexpected costs and they find the professionals for you.

2 years ago

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Laura Dalessandro Northfield, OH

I would give a zero if I could. Filed a claim on my broken water softener. Nothing ever done about it. I even called said I was going to cancel. Lady talked me into keeping it. Said she would take care of it. Nope!

2 years ago

Choice Home Warranty Reviews