Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Rebecca Howard Memphis, TN

Responded quickly and got someone sent out the next day.

3 years ago

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Ralph Swasey Buckeye, AZ

You denied my claim. The coils are rusting out. I had no idea that they were going bad, they are located in a sealed metal box.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jan. 12th, 2021

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Walter surles Sanford, NC

Customer service is great. When you call.

3 years ago

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Agnes Ortiz Land O' Lakes, FL

They came fast and got the job done well.

3 years ago

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Corinne Munoz Sonora, CA

Each person I dealt with was kind and capable!

3 years ago

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Beth Fried Indianapolis, IN

They have been adequately responsive to my service requests.

3 years ago

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Jack Tagmouti Middlesex, NJ

Great customer service, they try their best to help.

3 years ago

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Sherryl Sears Norfolk, VA

I believe I've said it before; I don't like receiving cash in lieu of replacement.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Jan. 12th, 2021

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Betty Farmington, NM

Answers quickly, gets a technician out fast.

3 years ago

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eileen tarnoff Highland Park, IL

good customer service ... all my questions. answered

3 years ago

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Michael Montgomery Blackwood, NJ

Website needs work. it put the wrong city in for my address even though I changed it.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jan. 5th, 2021

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David Agoura Hills, CA

The plumber Choice was great. Eric was quick and frendly.

3 years ago Edited January 10, 2024

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Mark Newark, DE

Prompt response time. Fair pricing. Quality service.

3 years ago

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Josefina ,

There is an immediate response to my claim.

3 years ago

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Ralph Vitiello Clearwater, FL

Great , very responsive. The 2 times I used your service have been very easy.

3 years ago

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Dalton Neill Comfort, TX

I have requested the same answer many times and I keep getting an email back that doesn't address my question

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.
In a recent review of your policy, our records show that we have provided you with a satisfactory resolution.

Dec. 16th, 2020

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Anita Madison, WV

Timely assignment of my claim to a technician.

3 years ago

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GarryG Judsonia, AR

Prompt service on claim. 4 stars due to not paying for all of repair needed.

3 years ago

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Harold J Schoff Walters, OK

I have been trying to get furnise fixed for three weeks now and is still not fixed. It is cold in this house

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Dec. 9th, 2020

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Albert Roanoke, TX

Best iveral prices and lowest trip charge on service calls.

3 years ago

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Margaret Marion, VA

Excellent service. Was well explained!!!

3 years ago

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Clark Dublin, GA

Technician was professional and did a good job.

3 years ago

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Brian Hagood Arlington, TN

Good experience. Got someone out here to fix plumbing issue quickly.

3 years ago

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MANOOCHER Raoufian Fairfax, VA

I enjoyed dealing with Leo, he has been honest and trustful.

3 years ago

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Sandra Temple, TX

Quick response. Constant contact regarding claim.

3 years ago

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Adnan Gul Spring, TX

Excellent service, Claim process was seamless

3 years ago Edited November 8, 2023

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Kent Norell Minneapolis, MN

They offered a good price and full coverage

3 years ago

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Zoe Norris Murrells Inlet, SC

Great job on time and finished the same day of service

3 years ago

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Sandy Palm Bay, FL

I like the prompt service response to our claim.

3 years ago

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willie wilkins Upper Marlboro, MD

every time i have a problem they have addressed it

3 years ago

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Broxie Pone ,

Excellent service. Quick response and service

3 years ago

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John Stuczynski Chino Valley, AZ

Great sales person. Michael. To many sales people call.

3 years ago

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Deborah Marfoglia Buffalo, NY

Fast and courteous service, affordable!!

3 years ago

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Dennis Schomburg Richmond, TX

Fast service and the tech that was sent was very good

3 years ago

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TMMR Ashburn, VA

Really easy to request service. Quick to respond.

3 years ago

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Norma Lee Bennett St. Petersburg, FL

always good service and friendly service persons

3 years ago

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Phillip Jones Palm Coast, FL

Its fine. Resolved an issue with finding a contractor relatively fast.

3 years ago

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Merrill South Jordan, UT

Fast service, quick response.quality repair companies.

3 years ago

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Pat McGruther

Fast friendly service claims are handled usually the same day.

3 years ago Edited November 2, 2021

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George Martin Atlanta, GA

Every claim requested for our Atlanta home is denied without exception. Our NC mountain home, all claims were unquestioned.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Nov. 12th, 2020

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Gregory Benisch New York, NY

The representative Lydia did a great job settling my claim.

3 years ago

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Rental Property Scottsdale, AZ

Be aware my credit card was charged for $1260 without authorization. This is fraud and under investigation by BBB and Security Opt department.

3 years ago

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Robin Bomar Hillsboro, OR

I didn't have much of an experience with Choice. My claim was denied.

4 years ago

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KEVIN HANNIGAN Lincoln, CA

Just easy and one less thing to worry about with the move.

4 years ago

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OLGA ROMERO Houston, TX

HCW service is fast and reliable! I would recommend them.

4 years ago

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Jose Enrique Moreno Arreola Kirksville, MO

Good service very patient love the costumer service

4 years ago

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Bud P Greeley, CO

Excellent response and timely overall service!

4 years ago

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Mour Eva Bowie, MD

My interaction with CW rep was spectacular

4 years ago

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Nikki Gautreaux Morgan City, LA

They didn't take weeks to come out an look at problem.

4 years ago

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Brandi Smith Florissant, MO

Very quick, friendly, knowledgeable, and efficient!

4 years ago

Choice Home Warranty Reviews