Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Sathish Shetty Irving, TX

Service is good. Support staff is not great

3 years ago

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Claudette Elgin, SC

Ease of access. Customer Service. Timeliness

3 years ago

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Julio McAllen, TX

Dislike the way you handle repairs. There is no appeal process to an incorrect call on a repair

3 years ago

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David

I was misled and lied to the last time I tried to use my warranty.

3 years ago

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Linda Kingwood, TX

I was not happy with the price CHW gave me to replace my clothes washer.

3 years ago

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Aubrey

Still waiting for the refrig refrigerator replacement phones

3 years ago Edited June 20, 2024

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Beverly White Hyattsville, MD

Payout of claims approved. Customer service is not the best.

3 years ago

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Danny Mies San Francisco, CA

Easy steps to file a claim, with no call

3 years ago

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Mike Patel Hamilton, OH

Took about 3-4weeks for tech to come in to add Freon to our ac

3 years ago

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John Bolivar, MO

quick response; great tech. I am pleased

3 years ago

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Toni Ancrum Baltimore, MD

Some services take a very long time to get a technician to the house.

3 years ago

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Everette Virginia Beach, VA

Customer service level. Communication was extremely difficult. Website is horrible.

3 years ago

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Judy Talley Carson City, NV

Slow to no attention to resolving claims. Few local repair people are willing to work with Choice.

3 years ago Edited January 10, 2024

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John Venice, FL

The service fixed has broken again . Trying to get a hold of the electrician

3 years ago

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Arthur JISTEL Austin, TX

THE COMPANY WOULD NOT PAY TO HAVE A CLOTHS DRYER DOOR SWITCH REPLACED. THE PART WAS PROBABLY LESS THEN $10-15.

3 years ago

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Johnny Phenix City, AL

The process is not clear ... questions often do not get complete answers.

3 years ago

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Sammy Lane Fayetteville, NC

Overall better than the last company I used

3 years ago

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Sijan KC

I dislike your coverage. I hated the part that you can only put in one claim per visit.

3 years ago

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Fernando Beils Oakland, CA

Waiting for my resolution since 1 month for 2 claims … no dishwasher , no fridge … sorry I cannot recommend them

3 years ago

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Weldon Red Oak, TX

My water heater exploded and they wouldn't cover the water heater.

3 years ago

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Karl Eldon, MO

I've always got service done as expected.

3 years ago

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Ronald Dayton, OH

Customer oriented, but providers are all over the map in terms of quality.

3 years ago

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Phillip Indianapolis, IN

I liked my representative, it just took a while to get somebody to come out.

3 years ago

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Tammy Avon, IN

It was just a very slow process. I went 3 weeks without heat.

3 years ago

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Rick Broken Arrow, OK

Choice is always there when I need them.

3 years ago

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Scott Cypress, TX

They aren't very accommodating. It's very point blank, they're not willing to work with you at all.

3 years ago

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Latonya Rock Hill, SC

They do pretty good at responding to your questions.

3 years ago

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C. Wayne, IL

Getting appointments scheduled with their service providers can be challenging.

3 years ago

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Elana Boca Raton, FL

Choice took action in a reasonable time.

3 years ago

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Triple L Systems Hopkinsville, KY

They were very good with getting back with us.

3 years ago

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Thanakorn Changthong Granada Hills, CA

I put on the claim a week ago already and I try to follow up every day and I haven't heard any update.

3 years ago

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Susanna Virginia Beach, VA

Choice Home Warranty has good price points.

3 years ago

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Brad Holley Manvel, TX

So far no real hassel, when I put in a claim.

3 years ago

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Elaine R Murin Miami, FL

That is the rating on the internet. They left the gate open, releasing my 2 large dogs.

3 years ago

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Jim Northrup Sun Prairie, WI

I've had mixed experiences with technicians. Excellent to bad

3 years ago

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Alexander Strater Milford, OH

My washer needed to be replaced it was not repairable. I received $343 which does not cover the cost of a new washer.

3 years ago

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Esther Martinez Amarillo, TX

It takes forever to fulfill a claim, I've been waiting a month and a half fora resolution

3 years ago

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William Marshall Tomlinson El Campo, TX

Yall didn't pay enough, $1500 on a $10,000 doesn't compute, I had to take out a loan!

3 years ago

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Sho Kala Smyrna, TN

I rate them this way because it is a hit or miss with the vendors

3 years ago

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Linda S Fenton Georgetown, TX

Every time I have a big item go out I have to argue with them about coverage

3 years ago

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William Atlanta, GA

They sometimes are not available. And response time, or they're very vague with their information.

3 years ago

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james hunt Chesapeake, OH

STILL WAITING FOR PART FOR MY DISHWASHER NOVEMBER 29, 2022 AND TODAY IT IS MAY 3RD????

3 years ago Edited January 10, 2024

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Karen Rolnick Orlando, FL

Needed to order piece to fix stove haven't heard back for any updates

3 years ago

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Ted Vernatter Roseville, MI

I've been waiting from the first 0f November to get my refrigerator fixed

3 years ago

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Todd Reebves Bolingbrook, IL

I can't stand your company calling me to renew my warranty every other day of the week. It's crazy and it harassing

3 years ago

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michael moison Woonsocket, RI

Took 6 days to get my furnance going technicain was very good and polite no cominication between him and compa y

3 years ago

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S weston Waynesville, NC

Poor service, poor customer service, lied never sent reimbursement as promised following complaint and several emails

3 years ago

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David R Damore Daytona Beach, FL

They did not replace our dishwasher after three technicians were sent and each found it could not be repaired or pay

3 years ago

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Bal Columbus, OH

Some repairs, they can't fix and they give the half price to replace it.

3 years ago

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Del Fayetteville, GA

The service is good and I would recommend this company

3 years ago

Choice Home Warranty Reviews