Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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FELICITAS BENAVIDES Laredo, TX

Diagnosed problem the same day, they did not take long

3 years ago Edited September 14, 2021

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Patrick Kline Albuquerque, NM

You team is on top of my problem and happy to help me

3 years ago

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Azmina Mnick ,

Very informative and received a wonderful plan for my home.

3 years ago

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Ricka Philadelphia, PA

Very helpful and clear and everything!!!

3 years ago

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Joseph santiago Port Charlotte, FL

Great rep, very knowledgeable and good phone ethics.

3 years ago

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Mdhilton56 ,

Didn’t have a problem purchasing online.. the bombardment of calls this morning was BS!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Mar. 23rd, 2021

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557 Burnsidepl Gaithersburg, MD

Very responsive, great service, on-time, and knowledgeable technician.

3 years ago

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Danise Wheeler Molalla, OR

In the past three years, I have had four claims. Each time, I had to find my own technician and three times my claim was denied.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience and regret to hear your dissatisfaction. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Mar. 23rd, 2021

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Anetra Byrd Toms River, NJ

Ryan was a pleasure to talk to. Very professional!!

3 years ago

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RUBY & JAMES NORMAN Apache Junction, AZ

VERY HELPFUL AND ANSWERED ALL MY CONCERNS.

3 years ago

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Joe Long Sterling Heights, MI

I like the ease of entering a claim and the quick service

3 years ago

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Barry Boca Raton, FL

Prompt and came as promised. A good company to deal with.

3 years ago Edited January 10, 2024

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renato estrella Kissimmee, FL

prompt response to claims, friendly agents

3 years ago

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Dionne Ebanks Houston, TX

Prompt communication and resolution on broken appliance.

3 years ago

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Ad Winter Park, FL

Great customer service and answered all my questions

3 years ago

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Georgeiana Scott Baton Rouge, LA

Contract on a over the range microwave is not good. Customers should be offer a wholesale price voucher to purchase another one.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 16th, 2021

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Ocean Kochak Austin, TX

The timing and communication can be waaaay better. Quality and customer service was good.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Mar. 11th, 2021

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Carl Robinson Queens, NY

The technician seemed to know what he was doing and was very helpfully.

3 years ago Edited January 26, 2023

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Ray Claus Avon, IN

CHW has service assigned quickly, often same day

3 years ago Edited September 14, 2021

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Jennifer Toebbe Cincinnati, OH

I called and they resolved the issue in minutes!!!

3 years ago

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Nelson Prada McKinney, TX

Knowledgeable and explained everything that they were doing

3 years ago

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david wittenmeier Winchester, TN

Promptly responded. And provided great service.

3 years ago

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Nancy Lopez

I don’t appreciate price being raised without advised as to why.

3 years ago Edited May 6, 2024

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SusanC Montgomery, TX

Very easy experience. The tech they sent was wonderful.

3 years ago

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bhupen gandhi Farmington, MI

they take care of the issue friendly cutomer service

3 years ago

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David Urwiler Houston, TX

It appears their goal is to get out of paying for any repairs. The assessments are made after you pay for the service visit.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Mar. 4th, 2021

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Catherine Cook Hamburg, NY

Better coverage for less than current home warranty.

3 years ago

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Erin Prindiville Hamtramck, MI

Claim was done quickly and good follow through.

3 years ago

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Jerry W BELL Mesquite, TX

I don't understand why NOTHING is ever covered by you people..... We paid some $2,700 for this warranty and it 's always not covered!!!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 25th, 2021

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George Kuforiji Salem, OR

I liked the immediate response of being setup for repairs

3 years ago

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Kamal chakrabarty New York, NY

Please read all the fine prints or else you will get a warranty that will hardly cover any important items of your household

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage

Feb. 24th, 2021

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lene m Pooler, GA

My first time submitting a claim I was denied. I am now appealing the decision this claim is valid and is covered under my policy.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Feb. 24th, 2021

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Veronica Rosales Anna, TX

Very Unsatisfied with the service from choice home warranty they don’t wanna replace The issues that you have they just wanna declined everything

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Feb. 22nd, 2021

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Lawrence kurtzer Taunton, MA

The tech fix my problem. He was super please use him again

3 years ago

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Maggi Cedano Cranston, RI

I will say they work fast approved my claim

3 years ago

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Gary Montgomery, TX

Timely response. Too many loop holes that allow you to deny a claim.

3 years ago

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Camille Coakley FL

Did very well and professional. Quick service.

3 years ago Edited January 10, 2024

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L Fox ,

Great customer service and timely response

3 years ago

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Frances Millington, TN

Very helpful. Pleasant to speak to the lady.

3 years ago

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Jacqueline Rouse ,

Filing a claim was quick & easy. I got constant updates.

3 years ago

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chris tucker ,

Francis C was great! He explained everything very well.

3 years ago

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kay williamson Yanceyville, NC

They are quick with respond time and get a technician fast

3 years ago

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Re W Macomb, MI

Fast and efficient service. They settled my claim within days.

3 years ago

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Carole Sgouris Port Saint Lucie, FL

Easy to call and place a claim Friendly customer service

3 years ago

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Carmen Quezada Phoenix, AZ

Answered all my questions Helpful And informative

3 years ago

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Harris Husted Abilene, TX

Good service on time. Agent knew his stuff

3 years ago

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Karin Marsh Hutchinson, KS

CHW is slow with providing decisions while we are still waiting for an appliance to be repaired.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Feb. 9th, 2021

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Joan Branch Davenport, FL

The plumber came promptly and fixed the problem.

3 years ago

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Evelyn Virginia Beach, VA

Choice is good to take your money right away when you cancel the policy Choice give a hard time to refund your money.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director.

Feb. 9th, 2021

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Ken Marler Franklin, TN

Horrible. Why have a warranty that does not cover broken and malfunctioning items? I am in the process of cancelling as soon as possible. Horrible

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage
We regret losing you as a customer.

Feb. 9th, 2021

Choice Home Warranty Reviews