Choice Home Warranty: Read 42,110 User Reviews From Real Homeowners

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Donnie Kuykendall Ward, AR

I was lied to big-time on the prices. I was quoted 496 for 13 months and 65 dollar service charge. Not 594 and 75 service call

3 years ago Edited September 14, 2021

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Aug. 19th, 2021

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Denise Jones Jones Houston, TX

CHOICE Always addresses my call in a timely manner!

3 years ago

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Jennifer Estrada Charlotte, NC

Great plans to chose from.Awesome techsthat came out.

3 years ago

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Matt Heller Hornell, NY

Quick response to me search. Sounds like a good plan

3 years ago

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Dr. Harold Tarriff Hillsborough, NJ

Henry was on time, quick and competent. Very pleased.

3 years ago

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Kristine SPIVEY Poplar Grove, IL

Continue to be discriminatory and not honoring contractual agreements. Very disappointed and I will be switching next year when my contract is up.

3 years ago Edited August 4, 2022

Reply from Choice Home Warranty

Thank you for your feedback. We apologize about the delay in response. Our records indicate you have been in contact with a representative. Thank you for being a valued customer of Choice Home Warranty.

Aug. 16th, 2021

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Angel Shamblin Miami, FL

They was very professional and knowledgeable of their job!

3 years ago

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Rosa Capellan Spring Hill, FL

Prompt service all fixed. I’m very satisfied

3 years ago

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Anthony Howlett Jackson, MS

They respond to my claims very fast. They're the best.

3 years ago

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Mary Tattics Reno, NV

I've always had great customer service with this company

3 years ago Edited July 7, 2023

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Courtney Jones Mooresville, NC

No experience yet. It was very easy to sign up

3 years ago

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Jack Eigensee West Chester, OH

Called about a problem and they responded quickly.

3 years ago

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ALI Nizama Las Vegas, NV

excelente services , fixed my a/c the motor

3 years ago

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Bimpe Faleye Las Vegas, NV

Courtesy Friendliness Efficient Responsive

3 years ago

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Eli Reifer The Colony, TX

VERY PROFESSIONAL AND PATIENT WITH ME DISCRIBING THE ISSUES

3 years ago

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TC Raleigh, NC

Tech came quickly and resolved what turned out to be a simple fix.

3 years ago

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GalaxyGodTanka Summerville, SC

Good. Repairs were quick and easy. Friendly

3 years ago

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Robert Jahnke Seminole, FL

Too many claims were denied over the past six years. I have replaced 2 A/C units and water heater on my own. Not worth the money or aggravation.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Aug. 4th, 2021

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Marin Alsop Baltimore, MD

I switched from AHS and Choice has denied every single claim. After spending $5,000 on two long term warranties, I am hugely disappointed.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Aug. 4th, 2021

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TAMMYE DUCKETT Memphis, TN

The agent was friendly and lessen to all of my concern

3 years ago

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Cham Kong Chicago, IL

Daniel did a great job with providing me options!

3 years ago

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Kevin Simpson Huntsville, AL

Choice Home Warrenty response to my claim was FAST.

3 years ago

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Zero Two Zachary, LA

Everyone is great! My technician was awesome!

3 years ago

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Tony Swansson Fort Worth, TX

Easy to make a claim and Choice is quick to acknowledge.

3 years ago Edited January 10, 2024

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Katina Malone North Augusta, SC

Quick turn around in new requests with a schedule appt

3 years ago

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E. Diaz Houston, TX

Great job by Tech who serviced my AC unit yesterday

3 years ago

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Gabby A Norristown, PA

It took 11 days for someone to come and repair my washing machine. That is too long.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jul. 29th, 2021

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Cornelius King Buford, GA

Quick and easy to enroll over the phone.

3 years ago

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Myra Fenison Austin, TX

Just signed up! Very helpful and very informative!

3 years ago

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Teri Wise Raleigh, NC

Very responsive. Quick scheduling. Good coverage.

3 years ago

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Danny Thomas Sr. Albany, GA

Great service. They came out quick and found the problem

3 years ago

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Mechelle Smith Garland, TX

Choice home warranty is a scam. Nothing is ever covered. They always find a loop hole to get out of paying for anything.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 29th, 2021

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DaytonDave Dayton, NV

So far, so good. I'll let you know more, if and when I file a claim.

3 years ago

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Liz Means Jefferson City, MO

The service was professional and easy to navigate through.

3 years ago

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Isabel Vallecillo Palm Harbor, FL

Got a quick answer and a fast appointmemt

3 years ago

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ruby pattison Palmyra, VA

person was very knowledgeable very kind and understanding

3 years ago

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Ingrid Mergenthaler Zellwood, FL

The technician had the problem fixed quickly.

3 years ago

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Zee Payne Upper Marlboro, MD

The tech was profession and very nice. He fix the washer in less than 45 mins.

3 years ago

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Treniece Cooper Atlanta, GA

Prices too high for service plan offered that does not hardly cover most of my needed repairs. I'm going with a better plan.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jul. 21st, 2021

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Heidi Gunther Aurora, CO

Great service, very professional, friendly and helpful.

3 years ago

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Perla Garcia Mesa, AZ

They always send the friendliest people.

3 years ago

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Samantha Rockford, IL

Extremely disappointed in my last claim, how it was handled and the payout amount. I will not recommend Choice Home Warranty to anyone I know.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jul. 21st, 2021

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Rick Sylvester Shepherdsville, KY

Louie was very knowledgeable and helpful

3 years ago

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Mallory Heimlich Burbank, CA

Tony my sales rep was fabulous prompt and knowledgeable

3 years ago

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Shelley Lewis Denton, TX

Always get quick response when I enter online problem.

3 years ago

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Elizabeth McEwan Winston-Salem, NC

Quick response to claim submission. Service fee is lower than competitors.

3 years ago

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Harris Abbe Great Lakes, IL

The service person was very nice and was able fix the problem.

3 years ago

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Loni Fort Wayne, IN

They were very helpful and have great rates.

3 years ago

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Jeffrey Tessing Ocala, FL

Claim representative was very efficient and professional.

3 years ago

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Lori Ashcraft Aurora, CO

The repair man they found was so awesome. Kind, knew his job very well.

3 years ago

Choice Home Warranty Reviews