Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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A Freeman Logistics Dothan, AL

Was very helpful to explain everything giving me a peace of mind before making a decision

5 years ago

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Dale Mitchell Cordova, TN

Was On time and the representative was polite , courteous and very professional.

5 years ago

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James Harrisburg, PA

Fast and no hassle service. Customer service agents are polite and very helpful.

5 years ago

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Tony Stewart Acworth, GA

Being able to reach out 24/7 And speaking with an agent to take out claim, is awesome!!

5 years ago

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Andrew White Phoenix, AZ

GREAT JOB BY THE ADMINSTRATION, THE TECH TEAM WHO CAME TO MY HOUSE AND REPAIRED OUR RPOBLEM.

5 years ago Edited September 14, 2021

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Dan Troller Columbus, GA

The service has always been next-day in nature, and the staff is very professional!

5 years ago

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ozella stewart Decatur, AL

I had a very kind and experienced technician. Prompt service, quicker than expected.

5 years ago

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Norman Nepo Warren Township, NJ

Scheduling is prompt. Process is too drawn out . It should be a 1 step process and repairs should occur at 1st appt. Actual repair still not scheduled. Poor policy!

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 16th, 2020

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Dennis Fox Huntley, IL

After being in contact with the service Personnel they were here like in 10 minutes

5 years ago

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LAM0NT WHITE Hyattsville, MD

Customer service is good so far. Haven't used the company yet so I will keep you posted.

5 years ago

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Bill Goudge Kalispell, MT

Fast, efficient, good customer service, Easy claim process, professional repair service s

5 years ago

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Don W Greenville, SC

Excellent customer service, when you initiate a service call, you get a prompt reply.

5 years ago

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Rajeev Sharma Alpharetta, GA

Overall prompt response for the issue. Tech was good and addressed the issue quickly.

5 years ago Edited January 10, 2024

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Judith West Forest Grove, OR

Just purchased Choice Home Warranty. Good information, pleasant sales rep, great price.

5 years ago

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Don Myers Longview, TX

Why do you indicate in the manual (6) that you cover hot water heaters, when the most likely failures are not covered? It looks like, according to the manual, you would refuse ALL hot water heater problems.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Dec. 7th, 2020

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Maria Gonzalez Houston, TX

I used to pay less and got better results. I pay more now and consistently you deny my claims. Also, because the vendors are overwhelmed, it takes longer to get an appointment.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons.
We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Dec. 7th, 2020

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Melissa Burton Columbus, OH

At the moment I am very disappointed because my claim was denied as if I went into my furnace and deliberately broke the motor in my furnace. The tech that came said it was normal wear and tear.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 7th, 2020

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Steve Grovetown, GA

Terrible service, Refrigerator went out and you could not find someone to even look at it for 2 Weeks. I found someone that even works with Choice. Not at all happy with service

5 years ago

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jorge pisarello Peachtree City, GA

it was very hard to present a claim; web site hard to reach ; awaiting service pending before deciding to extend warranty

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Dec. 7th, 2020

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Rob Long Lehi, UT

It’s now been seven days without a water heater! I have had two repairmen out and both say it needs replaced. CHW is still looking for another opinion meanwhile I’m taking cold showers!

5 years ago

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Ernest Anderson Haverhill, MA

Not much positive I that can say about CHW. Tradesmen do not seem eager to work with CHW. It has taken quite some time to get someone here to fix my problem.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Dec. 9th, 2020

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Jennifer Wall Fort Worth, TX

They were quick and professional. He was great at finding the problem and fixing it quickly.

5 years ago

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KeDra High Point, NC

Fast friendly component that gets your appliances serviced fast with inexpensive co-pays

5 years ago

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Elizabeth Joubert Texas City, TX

Part of my claim was denied. Unhappy about appealing while the craftsman was in my home to complete the job. How do you approve to fix 1 leaking faucet and my claim was for 2 leaking faucets.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 2nd, 2020

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Lorraine Christiano Orlando, FL

Two claims within the last year were rejected. Also my contract states that my copay in $45 and I was charged $60 for nothing because my water heater was not replaced and could not be fixed.

5 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claims. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Dec. 2nd, 2020

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Zack Metairie, LA

Kinda hard to say right now, a couple of technicians seem liked they only came out to get that upfront money and no intention on fixing anything

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

Nov. 30th, 2020

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Larry Knoxville, TN

Great and very responsive. Techs that came were knowledgeable and fixed the issues.

5 years ago

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JoAnn Chastain Anacoco, LA

The young man that helped me was awesome! He answered all of my questions and was so nice!

5 years ago

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Andres Sanchez Ocala, FL

Your company has come through every time we have made a service call keep up the great work

5 years ago Edited January 10, 2024

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Blake Sanders Cape Girardeau, MO

As usual, the service does a poor job of finding local technicians in a timely manner. We were able to get someone to come immediately and most now go through the hassle of the reimbursement process.

5 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Nov. 19th, 2020

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Rose Raucci Merritt Island, FL

I was on the website when I immediately got called and Cynthia was there to answer my questions.

5 years ago

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Steven Gearing Las Vegas, NV

Very nice execution on all transactions. Well organized. People are well trained.

5 years ago

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Mary ,

I am very satisfied with the work of the technician and being on time and doing great job.

5 years ago

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Inez Haskins Fogelsville, PA

The phone exchange was very professional this is the only contact I've had with your company so far.

5 years ago

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MLG Middletown, NY

They ok but they do not considered the book value to reimburse you. A wash machine cost over $100 & the offer you 300?

5 years ago

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Herman Todd Madison, AL

Fast and efficient service with a friendly associate, The rekeying was outstanding.

5 years ago

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James Hampton ,

Choice Home Warranty had responded fairly and quickly to all of my home warranty needs!

5 years ago

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Arnie Solberg Williston, ND

Rapid claim response...we absolutely would not be able to come up with cost ourselves

5 years ago

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E. Davis Houston, TX

Technicians were knowledgeable, informative and efficient most of all courteous.

5 years ago

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Pamela Cox Mauk, GA

Because part not available I was low balled a replacement amount therefore a lot of out of pocket us required to replace so misleading never sent policy and representative was very rude

5 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Nov. 4th, 2020

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donald schultz Clanton, AL

It took a week for an appointment. way too long. However the tech who came out was on time and excellent.

5 years ago

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Billy & Sue Rhodes Amarillo, TX

Andre M was awesome. Helped us to get coverage of our home. A lot better price than what we had

5 years ago

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Sheila Bennett Glen Burnie, MD

I received a very fast response to my call. The agent was courteous and professional.

5 years ago

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Alyssa Shory Houston, TX

Quick response time for my claim! Also saving money on repairs during the holidays is priceless!

5 years ago Edited September 14, 2021

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Chris Lumberton, NJ

Response time is great. Price is right, but payout could be better, never enough to actually replace items.

5 years ago

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Marissa Raniolo Yonkers, NY

I spoke with a customer service rep to purchase a policy. Company charged my card but did not send a copy of the policy! Now I must spend more time out of my day to track a copy down.

5 years ago

Reply from Choice Home Warranty

We regret to hear your frustration. We would like the opportunity to provide you with a satisfactory resolution for you. In efforts to assist, our Consumer Advocate will message you directly to further address your concerns.

Oct. 20th, 2020

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Sunil Taori Fairfax, VA

The process to get a quote and sign up for the new service was very simple and quick.

5 years ago

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Rich Harrold Monument, CO

CHW quickly responded to my problem and had a service tech at my home the next day!

5 years ago

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michael Richmond, VA

The customer service is are professional and the Technician are always on time.

5 years ago

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Jeannine K Porter Broomfield, CO

They have been wonderful. My appointments have been scheduled in a timely fashion.

5 years ago

Choice Home Warranty Reviews