Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Domenick Disimone Bloomfield, NJ

I called for leaking sink. Response in 2 days and fixed! Tech was a great guy!

3 years ago

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Randolph Truitt Yuma, AZ

Their agent was helpful and knowlegable!

3 years ago

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Donn E Fair Oaks, CA

The price for coverage is great. There's a lot of fine print and things not covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage.

Jun. 24th, 2021

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April Holder Gallatin, TN

Easy process starting claim over the phone.

3 years ago

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Cedric Charlotte, NC

PERFECT PROFESSIONAL SERVICE IN A TIMELY MANNER

3 years ago

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John Cayton Nolensville, TN

They’ve been responsive and covered all claims.

3 years ago

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pamela blasie Cape Coral, FL

Quick service professional . Problem fixed .

3 years ago Edited January 10, 2024

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bryan palmer Fresno, TX

Easy to file a claim. Technician response usually within 24 hours.

3 years ago

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Arlene Dauz Silver Spring, MD

Very easy to start a claim. Fast response to request.

3 years ago

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Marnie Hoffman St. Petersburg, FL

Always professional and extremely efficient!!

3 years ago

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michael michael Scottsdale, AZ

They listened to my problem and made the right decision.

3 years ago

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Rosa Coventry, RI

They done good by me so far, very Knowledgeable

3 years ago

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Melanie Sanders

fast and easy claim process and great service experts.

3 years ago Edited January 10, 2024

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Monique Stephens Miami, FL

Never a problem getting a technician. And fast service.

3 years ago

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Helen Jones Columbus, GA

The plumber was on time and did a good job.

3 years ago

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Susan Preston Irmo, SC

Takes too long to get appointments and too long to get replacement.

3 years ago

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Robert Vaught Las Vegas, NV

I don't like how you denied my pool service request. I am sure I will be changing companies.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. We encourage all of our customers to review their coverage.

Jun. 11th, 2021

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Sheree Adams CO

Great customer service with speedy service

3 years ago

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Yavuz Bayhan Little Rock, AR

Great customer experience. Great offers.

3 years ago

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Patti A. Derby, KS

Plumber was excellent efficient fast and friendly

3 years ago

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Judy Miller Casar, NC

Pretty easy to navigate their website, fairly easy to file a claim

3 years ago

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Pat Lunsford Cumming, GA

Excellent service and prompt response to request

3 years ago Edited January 10, 2024

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Michael Pryor Clarkesville, GA

The price is a value add. Claims can take time to get processed.

3 years ago

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Curtis White Trussville, AL

I did not like the customer service that I received on the phone. The wait was too long & the person on the phone was rude.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 9th, 2021

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Minnie Taylor Madison, AL

Timely and professional handling of my claim!

3 years ago

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Enrique Quiroz Covington, GA

Choice Home Warranty responds immediately to my request for service.

3 years ago Edited September 14, 2021

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Clora Harris Flowery Branch, GA

Very Knowledgeable Very professional very courtesy

3 years ago

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JOSARY QUINONES Dover, DE

Detailed explanation of what was wrong with the problem

3 years ago

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Nancy Gulick St Louis, MO

They r great to work with, esp our broker, David S

3 years ago

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Betty Liggins Lanham, MD

What I like best about Choice Home Warranty you can make a claim 7 days a week.

3 years ago

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Nora Garcia Corpus Christi, TX

Friendly knowledgeable customer service representative

3 years ago

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B Key Quinlan, TX

Your refusal to cover the last two claims has left a very bad taste in my mouth. Will probably be cancelling in the next few days!

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 1st, 2021

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apple Charlotte, NC

The customer service is good, but what they cover is not so good. If you need to get things fixed then I would recommend another company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 1st, 2021

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Lorenzo

Fast and prompt service so far I am real pleased.

3 years ago Edited April 1, 2024

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Candis Hitchcock Denver, CO

Very pleasant and knowledgeable representative.

3 years ago

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Joyce Stephens Rio Vista, TX

I was seat up a contractor sooner than i expected

3 years ago

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ERIC KUBE Kissimmee, FL

Very attentive to detail, friendly service, on time

3 years ago

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Jacqueline Whyde Chicago, IL

Good coverage just takes some time to get someone to come out

3 years ago

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Carmen Tellado Ruskin, FL

Excelent answer in our claims. Very competent staff.

3 years ago

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Judith Myrtle Beach, SC

Service people good; reps have not supplied contract as req 3 times. Addl not truthful Re cost of shower head replacement said no cost

3 years ago

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nan lach Grand Island, NY

Fast service, very knowledgeable and helpful technician

3 years ago

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Beth Indianapolis, IN

Easy to deal with and able to use preferred company

3 years ago

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donnie presutti Sulphur, LA

The agent was very helpful in understanding my needs.

3 years ago

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D W Jackson Johnson City, TN

No complaints from me, fast service!!!!!

3 years ago

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Osita Okpalaoka New Albany, OH

So far it is the prompt response to complaints.

3 years ago

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Russell Allen Spriggs Sandy, UT

Real easy to use. Web site easy to navigate. very helpful.

3 years ago

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Ed Bauer Cornelius, NC

All U.S. Based personnel Harry seemed very sincere.

3 years ago

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Kd Gamble Tulsa, OK

Great work was done and nice process!!!!

3 years ago

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scott lew Scottsdale, AZ

garbage company do not cover anything. Even after waiting the 30 days they still do not cover anything and make up bogus reasons why its not covered

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 6th, 2021

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Tosh43211 Altamonte Springs, FL

Professionals with good communication skills

3 years ago Edited January 10, 2024

Choice Home Warranty Reviews