Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Shannell

Customer service is wonderful and they will get to your needs quickly

1 year ago

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Robert

Took over a week to get a new water heater

1 year ago

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William

No follow up or follow through with my issue, never got my broken oven fixed. Would not recommend CHW

1 year ago Edited November 10, 2025

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Clowzell

They don’t live up to the agreements. Offered me $182 and the cheapest appliance I found was $748.

1 year ago

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Robert

Prompt response, good follow up and saved me money.

1 year ago

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Russell

The response was good but it ended up costing me almost 500 dollars

1 year ago

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Daniel

Your estimated cost doesn't line up with the actual cost

1 year ago

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Paul/Tena Savage

When dishwasher went out it took too long to get fixed.

1 year ago

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Ebony

I like having a peice of mind with a great price.

1 year ago

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Winona

The service was great and also your t Tech that came

1 year ago

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Debra

We have had several bad experiences with Choice and the contractors they get.

1 year ago

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Rich

Very prompt service. One issue took two visits

1 year ago

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Jim

Three claims and got poor service 😢 on all claims. Not happy at all. Sorry.

1 year ago

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Mary

The claim we had ended up not being covered

1 year ago

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Bob

After fighting to get my dishwasher repaired for 2 and a half months I finally purchased a new dishwasher.

1 year ago Edited February 28, 2025

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Joseph

The company seems like it is easier to deal with this year

1 year ago

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David

I thought the extra costs were plenty high

1 year ago

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Richard

Would not replace my dishwasher due to a failure of the heating element touching the tub and burning a hole in it.

1 year ago

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B.

Claims are frequently denied, claims are closed out before the work is complete, incompetent vendors.

1 year ago

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Martha Hoffman

Plumber was unable to clear shower drain but did clear main.

1 year ago

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Earline McClary

The turn around time it takes to get the repairs and parts.

1 year ago

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Carolyn Byrd

Too long for a Tech to inspect and e-card process to long to assign

1 year ago

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Deborah

They sent out a good contractor, was very pleased.

1 year ago

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Deborah

They were about a month getting someone over here.

1 year ago Edited January 30, 2025

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Pyrita

Very pleased with end result !!!!!!!!!!!!

1 year ago

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Fatima

Didn't cover my claim and there is real lack of communication. I am in the process of looking for a new company

1 year ago

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Kim Drapp

Communication with service could be improved.

1 year ago

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Angela Johnson

Service man was great n finish job in a timely manner

1 year ago

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Wayne

Customer service and speed of claim service

1 year ago

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David

Two of three problems addressed, no resp on last

1 year ago

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Tamara

Getting a contractor scheduled is challenging.

1 year ago

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Joel

see below. sorry but so far I guess I am happy.

1 year ago

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Fetecia

Not enough technicians to take care of claims in a timely manner

1 year ago

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Mercedes

They never want to pay for your services. I had an AC failure. They are giving me $600 for a $5000 system. Horrible.

1 year ago

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Eula

Good value, quick response and follow up.

1 year ago

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Leigh

Rick the plumber was very nice... And he fixed my problem

1 year ago

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Leonard

The appointment date is to far out, needs to be much sooner

1 year ago

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Robin

Price . disappointed in limited coverage.

1 year ago Edited January 5, 2026

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Cameron

I asked them why it took so long for me to get the money they owed me 30 days... they said it was company policy.

1 year ago

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Robert

I didn't like to wait almost a week for an electrician.

1 year ago

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Alta Smith

I like you seem to care I haven't used you but 1 time

1 year ago

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Harold

Would not cover what the technician felt was needed. I had to buy a new outside unit on my own.

1 year ago

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Carmen

I have the same problem with this claim. This is the 3rd time and no solution.

1 year ago

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Larry

Contractors didn’t fulfill the contract. Never came back to finish the job.

1 year ago

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Amber Watson

I pay monthly only to still have to pay the contractor another $300. I’m going to cancel my contract at this point

1 year ago

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Diana G.

Every aspect of their business strategy is to avoid or minimize paying customers at all phases of the claim process.

1 year ago

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Victor

If I have to pay a deductible every time I need your service just to say that you will not cover it, I rather cancel

1 year ago

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Peggy

have not been able to print a copy of my policy

1 year ago

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Dianna Edvalson

Terrible always wanted more money for things that they say are not covered Big hassle. Save your money.

1 year ago

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Diva Olivares

Quite disappointed in the service provided to what was promised at the time of signing up for the warranty service.

1 year ago

Choice Home Warranty Reviews