Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Harry Johnson

It was a mistake choosing this company..

5 months ago

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Jimmy

Look it up ! Account number 474064575 horrible!

5 months ago

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Michael Jancoski

Didn't cover shit, you sent out the 2 hacks

5 months ago

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Martha Walker

Not getting things done that are covered

5 months ago

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Saul

I'm impress with the fast input of the service, the quality of the work done by the contractors. Prety much satisfied.

11 months ago

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Jamiese

Thought it would be fair in replacing items that could no longer be repaired.

6 months ago

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Carol

A fried & I decided we would try choice to make life easier

6 months ago

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Carolyn Vernon

Nothing!!!! they never showed.. no call no text no email I am canceling

6 months ago

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Keith

Problem not fixed still making unusual noise and cooling inconsistently

6 months ago

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Radiyyah

the claim was not covered.. very upsetting

6 months ago

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Jose Pina

Will send a letter to management to detail my concerns.

6 months ago

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Don

Wanted to find way to save money on repairs

6 months ago

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Ralph

It was included in the purchase of the property

6 months ago

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Robie

You do not honor your contract, you look for reasons To turn a claim down.

6 months ago

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Rose

Didn't cover my service call. Having problems with sewer system.

6 months ago

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Joanie Everett

I assumed they would take care of issues and any needed covered repairs.

6 months ago

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Sherry

Horrible... my service not completed Customers service rep not helpful at all

7 months ago

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Gerald

has not responded to questions about our dishwasher.

7 months ago

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Keyeriya

I am not getting the services I a, suppose to get. I am very disappointed

7 months ago

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Kevin

Lower price and good marketing reviews. Okay.

7 months ago

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Karan

I don’t know why but questioning my decision

7 months ago

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Dean

Takes two weeks or more to get service.......

7 months ago

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Ronald and Atanya Russell sr.

I am dispointed with the tech about our hot water heater

7 months ago

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Dick Kauk

I needed security not to havre unexpected bills I wasn’t counting on

7 months ago

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Steve cassidy and colleen Stanton

I was offered a very discounted rate over 3 1/2 years.

7 months ago

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Tim Ruth

I have been waiting for a callback for 2 hours and never received any

7 months ago

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Holly Bazinet

It still has not been repaired. I can’t get in contact with the repairman.

7 months ago

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John

It was my understanding that replacements would be like products.

8 months ago

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Thomas

Came with the purchase of my home some weeks ago.

8 months ago

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Thomas

Slow getting plumber lined up. Plumber was fast efficient.

8 months ago

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Blair

Made two claims and on both instances the repair companies did not show up

8 months ago

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Susanne

It was recommended by my realtor………………..

8 months ago

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Kim

The price for a year was the deciding factor

8 months ago

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Catherine

Please call me and I'll explain. Denied claim for no good reason

8 months ago

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Dakota/Fatih Suhre

Got it when I bought the house. Have had a bunch of issues since.

8 months ago

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Corean

You have not repair ANYTHING in the last 2 years You make excuses ALL The Time

8 months ago

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Charles

PRICE !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

8 months ago

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Nathan

Too many denied claims, with pathetic excuses for why they are denied.

8 months ago

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Kay

You’re being unable to fix my problems since summer, what a ripoff.

8 months ago

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Scott Savage

They are the ones that said they provide the best service. However, they lied!

8 months ago

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Ayomide

Very professional and not dubious and really helped me to save some cash especially during some home damages that needed repairs

2 years ago

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Debra Brown Lithonia, GA

After paying for the service for a few years, I had a problem with my AC. They did nothing to repair or replace the unit. They said something was rusty and they wouldn't cover it. I just replaced both condensers and both units and cancelled them. Before that I did have a problem with a clogged toilet and they said they would they would pay for it to be snaked but wouldn't cover the toilet being removed or wouldn't pay for it to be put back on. Just a whole lot of malarkey. Not worth the money I paid for all those years.

2 years ago

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Michael Muscio Randolph Township, NJ

Disapointed with quality of service and technician. He replaced an entire condensing unit and the air conditioning still didn't work! he came back and advised that a control panel was needed. ChW refused to allow completion of claim and said this was a new claim related to the furnace and NOT the air conditioning system although the air conditioning remains the problem. I an starting to get the feeling that this is turning into a complete runaround!

2 years ago

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Tim GA

After getting suckered into this scam we find out that they do not cover half (if any) of what they are supposed to! There is no recourse / customer service after a claim is submitted. Almost like a second job trying to communicate / resolve issues with them. I would suggest simply taking the money you would pay these people and put it into a ‘rainy day’ savings account for when something does break / go bad.

3 years ago

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Cathy D Orlando, FL

I understand the concept of selling warranties, but I feel like the sales person was very condescending and tried pushing me into further options that I did not want and he would not take no for an answer. The only reason I am a Choice Home Warranty customer is because I like the price for the services that are provided. I feel like because I mentioned I was a senior, I was being pushed into something I didn't want for more money after the sale.

3 years ago

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Marilyn Montrose Lancaster, OH

It was nice to know that I could call them and a service man would come out soon. Unfortunately we got two different contractors that were not trustworthy.

3 years ago

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anthony michael meliso

when I cxalled the representative waws very nice . He gave me an additional discount that I was not expecting. he was also very polite.

3 years ago

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Merle Jarvis Saint Paul, MN

When my heat went out they did a temerary fix & said the part I needed wasn't covered. What happened to if they're not able to fix it it'll be replaced. I had to find & pay for the part myself

3 years ago

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jon bohlmann Wimberley, TX

There are better companies than Choice Warranty although I know, it’s a very competitive business area. When I did ask for a refund on some pool equipment, that was very expensive, they only pay for a pump and not be cost of putting it in. That was the most expensive part of the deal, along with the electrical work. Not one of my favorites, JB

3 years ago

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Alan Neff Phoenix, AZ

Called Choice when the heating element broke on my gas hot water heater. Choice sent a technician up from Phoenix (about 100 miles away). The company claimed to have ordered the part. After a week of waiting (this was in November when the outside temperature was 40-50 degrees and we really needed hot water) the company said that the part was still on order. We ordered the part from Amazon and it arrived overnight. We installed it ourselves. Choice refused to pay for the part.

3 years ago

Choice Home Warranty Reviews