Choice Home Warranty: Read 47,844 User Reviews From Real Homeowners

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Ed Azer Cincinnati, OH

Great service! Only issue I have is that when the contractor show up they come without uniform or any method of ID

3 years ago

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Deloris Hamilton Little Rock, AR

His knowledge and politeness. Also his work ethic. Hitting the job done in a timely manner.

3 years ago

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Faye goodnight Southaven, MS

I liked the professionalism of my Choice Home contact and i liked the price of the plans

3 years ago

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Delvin Prophet Green Valley, AZ

The quality of the service tech was excellent and she was very personable and easy to deal with

3 years ago

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Yvonne Perkins Las Vegas, NV

Choice customer service was great. They sent a wonderful technician to fix my garage door.

3 years ago

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Cindy Stevens Eugene, OR

I like having a choice of service providers and the customer service is exceptional

3 years ago

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Vlad Plotnikoff

Over 10 days period of waiting to assign a contractor, tickets are being closed without resolution and fees collected on the same open issue for getting multiple contractors out to fix the same issue.

3 years ago

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Carla ROSA Woods

Sam is an asset to this company and the reason I pulled the trigger since I was very skeptical.

3 years ago

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mossie Potomac, MD

The service we received from Choice Home Warranty was great. It was timely and very professionl

3 years ago

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Verified Customer

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Rose Fairfield, OH

So far, so good. First time usage was a lengthy process. Second claim was much faster moving.

3 years ago

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Verified Customer

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Theresa And Leo Helotes, TX

It has been two months and they have yet to provide a tech for the pool. When we resigned this year I was promised this type of incident would not happen again like it did last year.

3 years ago

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Donald Kasenberg

Pioneer overhead doors we're fast and efficient. Joe was an excellent technician! Very impressed!

3 years ago

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Mercedes Mendez Sacramento, CA

Im a new member of Choice HW my experience just started with excellence customer service

3 years ago

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Seshadri Srinivasan Shrewsbury, MA

Customer service is par excellence in handling claims, and service for appliances is worth it!

3 years ago

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Galen Rodriguez Ponchatoula, LA

Was able to contact them very easily and actually talked to a human about my needs.

3 years ago

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Felicia Waller Alpharetta, GA

Technician with Ace 10 Home service was very professional and a pleasure to work with

3 years ago

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Anthony Eads Norman, OK

He did an excellent job fixing the problem. I feel that he could have been more informative about what he was doing.

3 years ago

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Verified Customer

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Warren Ogden, UT

Did not replace broken dishwasher that could not be fix. Which is what I paid for. Offered me less than 25% of cost to replace. Told me they would assign a person to work with me, never have been contacted.

3 years ago

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Verified Customer

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Charles Pinkerton Shelby, NC

Peace of mind! Plus, everyone I have spoken with including the repairmen, have been very helpful!

3 years ago

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Verified Customer

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Brenda Candler, NC

The repairman was ontime. Very well trained and had my refrigerator back up and working very fast.

3 years ago

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Yvette Murphy

I like the handling of my claim. What I dislike is getting a tech on the same day.

3 years ago Edited April 4, 2024

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Verified Customer

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Cal Hoffman, NJ

Great service very fast turn around around time Professional service people.Highly recommended

3 years ago

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Verified Customer

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Diane Helotes, TX

Great service. The issue with my oven was corrected in a timely manner and to my content.

3 years ago

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Debbie Ward Clermont, FL

Most of the time I have had great services. I’ve have a couple bad experiences but it was taken care of immediately.

3 years ago

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Donald Wiles Bethesda, MD

Service and pricing. Rep did excellent job of of explaining the plan and the veteran discount.

3 years ago

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Verified Customer

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MichaelB Hollywood, MD

Prompt response - in a few hours past 6pm they had already booked me a next morning appt

3 years ago

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Verified Customer

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Rod Jonesboro, GA

Service was great! Only thing I noticed was the timeframe was not soon enough for the problem that I had.

3 years ago

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Verified Customer

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Toni L Brewer Citrus Heights, CA

I like that I call and someone call me back. And the company came out and took care of my problem.

3 years ago

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Verified Customer

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Hal Moore Rockledge, FL

Excellent service, good job done when electrical repair was submitted, good price

3 years ago

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Verified Customer

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Gagan Dahal Reynoldsburg, OH

I will rate choice10/10. Technical are nice and choice approved most of the replies

3 years ago

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Verified Customer

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Kay Birmingham, AL

Poor service, employees will tell you anything to get you to sign up. But afterwards their service is horrible and they take any little loophole to get out of paying for a claim

3 years ago

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Chris Medford, OR

It was easy to make a claim. Once my claim was set I had a professional at the house within 24 hrs.

3 years ago

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Susan Gilbert, AZ

Larry came on time. He was clean, quick, nice, and I was pleased with the job he did !!

3 years ago

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BRUCE CHADWICK Bella Vista, AR

prompt, courteous, knowledgeable. Kept appointments. Completed work satisfactorily.

3 years ago

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Camilla R Walterboro, SC

LOVE choice warranty. They come out when they say and have very professional people that show up.

3 years ago

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Ian Summerville, SC

It was very easy to make a claim. The technician contacted me in a very timely manner

3 years ago Edited January 10, 2024

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Max By Grapes

When Choice works as promised it's amazing. When an appliance needs to be replaced, be prepared for frustration and extreme run around.

3 years ago

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Anthony Amato Bloomingdale, NJ

The first 3 year contract was ok, I think I had two calls. When it was almost over and I signed up for 3 more years when my ac/heat unit needed to be replaced but CHW didn't want to hear it. I canceled my account.

3 years ago

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James Sitko Round Lake, IL

I liked the price, filing a claim was easy, response was fast, work was completed ASAP.

3 years ago

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Ismail

Great customer service and reasonable wait for the technician to make appointments

3 years ago

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Clark Shindel San Jose, CA

Quick response to my service request. Plumber arrived on time and fixed quickly and efficiently.

3 years ago

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Sebastian Silva San Diego, CA

Excellent customer service. Excellent and user friendly system to call and schedule your service.

3 years ago

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FORREST Lewisburg, TN

Quick response to the claim and handled professionally. Would highly recommend company,

3 years ago

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Leticia TX

The technician was very professional and explained what needed to be done to repair the appliance

3 years ago

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Barbara Crutchfield

I dislike the fact that you do not follow up on the contractors. I still have a hole in my wall from the last job. Very disappointed.

3 years ago Edited January 10, 2024

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Sandeep Sugar Land, TX

Ease of appointment booking and professional service assignent. Been with them now for 7 years.

3 years ago Edited January 10, 2024

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David Cohen Frisco, TX

Fast response and service.. technicians highly trained. They know their products

3 years ago

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G Las Vegas, NV

They will do everything they possibly can to avoid paying. They have small print for just about every possibility that excludes all the reasons something can break so they don't have to pay

3 years ago

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Tony Costabile Carol Stream, IL

I've only had to use my policy once on our oven, and it was handled without issue. Thank you

3 years ago

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Bryan Thompson Keller, TX

Lots of issues with choice home warranty. Fights to get things covered that should have been easily covered without the fight. I changed companies and will be paying more just to not have to deal with CHW any longer.

3 years ago

Choice Home Warranty Reviews