Choice Home Warranty: Read 49,442 User Reviews From Real Homeowners

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Larry Rosenblum Scottsdale, AZ

Worst experience ever. Choice could not find a service company to do the repair. Ask me to find a service company I did and choice denied the claim after me pleading Choice decided to pay for a partial claim. I had to pay the service company the full amount and then I have to wait for 30 days for my payment. NOT A GREAT EXPERIENCE

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. Choice Home Warranty

Jul. 23rd, 2018

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Kevin St. Helena, SC

A/C unit went out and could not get a scheduled repair for 3 days. Finally got a name but the tech never showed. No follow up at all from CHW. Now they are trying to get me to renew and explaining that one case as out of the norm. Writing this review while on hold for 30 min just to ask why I should renew with a company that is this sleazy.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 23rd, 2018

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Jackie Johnson Simpkins Peekskill, NY

Long wait times on the phone . The company really need to provide a better reimbursement policy or purchase products wholesale for replacement.

8 years ago

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Walter Reynplds Lawrenceville, GA

Home warranty sent a technician out on Monday for my clothe dryer repair, he diagnosed the problem and came back the next day and repaired

8 years ago

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Yeshey pelzom Lithonia, GA

Salesperson was Very friendly and helpful in answering my questions. Hope I will not be disappointed with the services.

8 years ago

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Arvind Tripathi The Colony, TX

The appointment was re-scheduled multiple times. The fix did not lost the end of the same day. The problem of not flushing properly was back the same evening. I wasted $45 for nothing!

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Jul. 26th, 2018

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Eloise Daniels Sandy Hook, MS

I haven't completed the process yet. Asking for this is a bit premature. A worker came to our house. Later in the day, I was told that that I missed my appt. Communication needs to be more cohesive.

8 years ago

Reply from Choice Home Warranty

Thank you for your feedback.

Jul. 18th, 2018

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David Brown Blythewood, SC

Very very very very poor customer service. The agents were not courteous at all. Your company wants to deny service on every appl. And then a person has to appeal something that should have never been denied. Very very dis-satitisfied with the warranty.

8 years ago

Reply from Choice Home Warranty

Dear David Brown,

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback.

Choice Home Warranty

Jul. 17th, 2018

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Angela Collins Memphis, TN

The phone system has not worked since have had the c9ntract for 2.5 years. It still did not work this time. It worked fine when you get my money (sales). 1st contractor referred was vey unprofessional. 2nd contractor was ok. At this point I would not recommend Choice. You have some improving to do.

8 years ago

Reply from Choice Home Warranty

Dear Angela Collins,

Thank you for your feedback. We understand your sense of urgency in wanting to come to a resolution. We are experiencing a heavy call volume as we are at the peak of our busiest season. Please be advised that the best time to reach us at the start of business hours M-F 8am EST Sat/Sun 9am EST.

For your convenience, you can also place a claim as well as check on the status of your claim online at the account center at

Kind Regards,
Choice Home Warranty

Jul. 16th, 2018

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Sandy Gerth

They are all scam artist. My complaint is the same as everyone else regarding ac repair . They always find a way out. They denied my AC claim even though the technician said the coils had normal rust and should pay . Still they denied. I am going to file a lawsuit against them and contact my state attorney general office tomorrow, July 9, 2018

8 years ago

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Evelyn Carrasquillo Middletown, NY

The person that came to fix my dryer did a great job. He came back on the 4 of July to finish the job. Amazing service

8 years ago

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Hassan Sankoh Womelsdorf, PA

The sale representative Was pressure Me to take a plan i was not ready for. And I think that the sales representative shouldn’t pressure their Customer.

8 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback.

Dec. 20th, 2018

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Ralph Vardis Fuquay-Varina, NC

Terrible service. The burner on our stove broke and the technician they sent didn't know what he was doing. It took one month to get it fixed. Cancelled 3 times but money was still taken out of our account. They wouldn't give us a refund. Can't believe they can stay in business.

8 years ago

Reply from Choice Home Warranty

We thank you for your feedback, a representative from our Consumer Advocate Department will contact you shortly in regards of your concerns.
Regards,
Choice Home Warranty

Jul. 8th, 2019

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Tonya Hutchinson Mesquite, TX

Great company to be a part of! My past experiences have been wonderful with no errors. Very understanding as well

8 years ago

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Gina Blackburn Grove City, PA

Your service people don’t show up for appointments. They don’t return calls. You don’t respond to problems. You put us on hold for over a half an hour every time we call. You try very hard to not pay when you should per the contract. Biggest waste of money I have mistakenly fell into. Scam.

8 years ago

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Stanley Burdman Delray Beach, FL

Scheduling service on internet was simple. Technician sent was exceptionally efficient and personable.

8 years ago

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Reynold Vareed Salisbury, NC

Couldn’t get anyone on the weekend when it was boiling hot inside the house because a/c broke. Why pay 700/yr for this kind of customer service when they are not there when needed. I could have found someone to fix the a/c myself or tried to fix it myself instead of waiting until a weekday. This company is a CROOK

8 years ago

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Leonard Sossamon Concord, NC

Heretofore, I would have ranked you a 5 star. But with my current claim, it seems unreal that it may take up to 8 weeks to replace my HVAC's condensing unit.

8 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience therefore, we regret to hear that you had a less than satisfactory experience with efforts to uphold our highest level of customer satisfaction a representative from our Consumer Advocate Department will contact you shortly to address your concerns.
Regards,
Choice Home Warranty

Jul. 24th, 2019

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Lashonda Byrd Green Cove Springs, FL

The representative VINCE M. was very professional and straight to the point. I will give him a five star as well!!!!

8 years ago

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Alice Serey Port Saint Lucie, FL

The plumber was very thorough and explained everything he did. Even solved a problem easily that two others couldn't.

8 years ago

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Beverly Pope Jacksonville, FL

The servicing company was dispatched in a timely manner to rectify my issue. The only problem was the lapse time waiting for approval on the parts.

8 years ago

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Michael O'Bryan Edwards, IL

The system is flawed. I had scheduled repair then no one showed up. Called company and they said they refused the order. Warranty company never notified us. Had to wait 4 more days for A/C to be fixed. Had to wait 50 minutes to talk to someone about existing claim.

8 years ago

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Sharon Coldspring, TX

Nothing is covered once a technician comes out. A waste of money. Customer service employees are rude. Waiting on hole is ridiculous. I purchased 2 policies. Technician write up claims and CHW doesn't cover product if maintenance has been kept up. Don't waste your money .

8 years ago

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Jim Blackburn Statesboro, GA

They’ took care of our problem we were having with our hot water heater in a very professionally manner

8 years ago

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Mick Little Elm, TX

They don't pay any claims. They don't answer emails or responses in claims until you call and talk to them on the phone. They put you on hold for at least 30 minutes before answering their claim lines. Their sales line is available any time of the day with no hold times.

8 years ago Edited September 14, 2021

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Qian Ye Martinsville, NJ

My requests always get serviced immediately. I have peace of mind knowing my house has this warranty.

8 years ago

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Tammy Sorendo Winston-Salem, NC

Waiting on the phone for close to 1 hour. The customer services reps were pretty good. The coverage however was disappointing. Recent issues have made me concerned about the coverage of my request for service.

8 years ago

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rodger creech Rocky Mount, NC

Choice Home Warranty is the worst possible home warranty company in the world! They do not cover the items that are in repair due to age and use! I live in a 27 year old house and I am in need of an AC repair or replacement but it is not covered due to wear! I was denied because of that! Do not do business with this company!!

8 years ago

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Norman Vetter Downingtown, PA

Took two days to get an appointment with a service provider. Took another two days to get them to come out. Work was performed well and job was completed to specification.

8 years ago

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Ellen Smith Kapolei, HI

Do NOT give then or email them your phone number or they will PLAGUE you with phone calls for sales several times a day starting at 5 am. They lie and say they have removed your number when you call to complain, but keep churning out telemarketer lists. I reported them recently to the FCC.

8 years ago

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TAMMY EATON Chattanooga, TN

Not qualifier tech still waiting on leak fixs and ceiling repair. Already paid two trip charges. Been over 3 weeks. On phone now waiting on choice . Customer service is alwful and waiting to talk to someone waiting is over 30 minutes and then sometimes get disconnect.

8 years ago

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Kristiana Lubomirova Meridian, ID

The call waiting times are always almost an hour +. Lots of transfers, and almost nothing is covered. The contractors they work with give you the wrong time estimates, just an entire cluster from start to finish. Not impressed, do NOT waste your money on this company.

8 years ago

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Evan Chicago, IL

My call was disconnected 4 times for a claim payout and I can’t help think this was intentional. In the end I got a letter stating the item was not covered even though it was listed as a covered part. They make it very difficult to do business with. I would not renew and not recommend their service to anyone.

8 years ago

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Alice McGaughey Humble, TX

Arrived in time frame given, called when he was on the way. Identified his self along with helper. Very cordial.

8 years ago

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Debra Saint Augustine, FL

The rep acted as though I was a bother. He was not ride just not polite. He disconnected the call so fast like “girl bye” Hope this does not continue or I will not continue.

8 years ago

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Dennis E. Erskine Columbia, AL

Our most recent repair was completed within 8 hours, AND on a Sunday afternoon, by a very professional technician.

8 years ago

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Jo-Anna Lohr APRN-CNP Oklahoma City, OK

Fast and reliable service ! The service call was made during the holiday and had my AC back in business !!

8 years ago

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Bruce Lumber Bridge, NC

Poor service. Called for my a/c not cooling. Somebody pulls in with a car that looks like a taxi. He is here for five minutes and says he will call for second opinion. A/c still not cooling right and fan still reversing. No second showed

8 years ago

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BUDDY FINK Delray Beach, FL

ABSOLUTELY RIDICULOUS WHAT I WENT THRU TO GET ANYTHING ACCOMPLISHED WITH YOU PEOPLE!! THE NEGLIGENCE AND DERELICTION OF DUTY IS BEYOND MY COMPREHENSION! AFTER THREE REP'S AND A THREAT OF A SUPERVISOR,SOMEONE FINEALLY STEPPED UP! TJIS IS NOT GOOD CUSTOMER SERVICE,NO ONE SHOULD GO THRU THIS! BESIDE THE IDIOT CONTRACTORS YOU SEND!

8 years ago

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Delmar & Iva Ham New Caney, TX

2 Techs on the same day each one had different jobs there was not enough time to complete last job without permission. My son was left without air conditioner again. My real estate agent was warned not to send anyone else to Choice

8 years ago

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Dominic Jefferson McDonough, GA

made a claim the claim people never showed up one day then change the next day window 3-8pm showed up at 9;30pm call me at 9:15 saying I'm on my way

8 years ago

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Chris B Canal Winchester, OH

This company is terrible. If this warranty did not come with the house when we purchased we would not have ever chosen them to be our home warranty provider. Every person we talk to is unpleasant and the contractors used when making a claim are never available in a timely manner and are lower tier at best.

8 years ago

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Gayle Markey Dallas, TX

The sales person was very pushy, but informative. Informed him that I was driving, but kept going saying he could only offer these "great prices" on the first contact. Finally had to hang up on him. I'm sure you wont post this, but thought you should know. You lost a customer

8 years ago

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Stacey Piper Fairfield, OH

Called for claim...couldnt find me a technician within 24 hrs....finally got a technician scheduled to come out and they no showed. Kept delaying the service window time. Never fixed the issue. Should have went with a different home warranty company!!!

8 years ago

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Megan Plainfield, IL

Had choice home warranty for a year and WILL NOT be renewing with them. They covered almost nothing, and we ended up paying THOUSANDS of dollars on things they refused to cover. Then as the cherry on top, they have been hounding me to renew and will not take no as an answer. Have had to hang up on them and block them.

8 years ago

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E Nashville, TN

I have had a stove top problem for months now. It is still not resolved. My previous warranty company had the services company contact me to schedule appointments. The services company has been here 3 times and the problem is worse than when it began. My impression of why this is the case, is because Choice okays "piece-meal" repairs

8 years ago

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Joe Bostic Raleigh, NC

I placed a claim for a cracked toilet tank and they said they don't cover any cracks or leaks, nor do they cover broken facet. I have been with this company for two years and this is the treatment I have gotten.

8 years ago

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DONNA Carrollton, TX

I WAS VERY PUT OFF BY THE HIGH PRESSURE SALESMAN. I EVEN CALLED TO CANCEL MY WARRANTY BUT THEY WERE SO NICE AND GAVE ME AN EXTRA 2 FREE MONTHS SO I KEPT IT. I WILL LET YOU KNOW IF THE SERVICE CONTINUE'S TO BE GOOD

8 years ago

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Venessa Silver Spring, MD

I had an issue with a contractor, when I called CHW, they took care of the issue and I was very pleased.

8 years ago

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Jacqueline K Vollmar Greencastle, PA

Need indoor fuse panel box replaced, tech said rust and corrosion is why the breakers keep tripping. Choice denied claim. Due to lack of maintenance. Choice has replaced individual breaker in the past. No one can explain to me what lack of maintenance..

8 years ago

Choice Home Warranty Reviews