Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Hessie Spain Beaumont, TX

Not a good Company to do business with. They renew without letting you know. They don't replace your items like they say.

2 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 22nd, 2021

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Denny Childers Radcliff, KY

the technician was extremely polite and most helpful

2 years ago

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JoAnn Abdo Charlotte, NC

The plumbers were excellent, fixed the problem.

2 years ago

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Terry Dahlem Round Lake, IL

This is my first claim and it went very smoothly.

2 years ago

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JP Hermitage, TN

Service was excellen. Prompt and professional.

2 years ago

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Govind Patel Cumming, GA

I do not have to look for repair company

2 years ago

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Todd Ross Jonesboro, AR

Denied claim. Had a call and explained what is wrong. They said they would call back within 24 hours with a fix A week later still having heard back

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 18th, 2021

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Sandra Washington Rockwall, TX

The guys were very friendly and professional.

2 years ago

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Carla Johnson Fort Worth, TX

The speed which they get the job done is great.

2 years ago

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JORGE MARTINEZ Phoenix, AZ

Great customer service department and rapid response.

2 years ago

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helaina400@aol.com New York, NY

Mostly good. One provider did ghost on me but Choice got a new one for me.

2 years ago

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jim bolander Bloomington, IL

he was kind and very helpfull and polite

2 years ago

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Laurie Ingraham Los Angeles, CA

I had someone taking care of my call within 48 hours.

2 years ago

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J&L Blasingame

Very timely & Helpful. Resolved our issues. THANKS 🙏🏼

2 years ago

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John Kail McKeesport, PA

Speed of processing Claim...Great service

2 years ago

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fnaf fan Chesapeake, VA

I have a leak in my bathroom coming from the neck of my shower and they said it wasn’t from normal wear and tear . Really.

2 years ago Edited November 15, 2021

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Nov. 16th, 2021

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Louis Wilborn Lawrenceville, GA

Had no problem getting my appointment and my equipment fix.

2 years ago

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Ruth Ewing Chicago, IL

When filling a claim you get a notice within 60 seconds.

2 years ago

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Rosalind James Baltimore, MD

Extremely fast quality service. My choice

2 years ago

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Raj Sampoornam Tiruchi, TN

Claim approval and issue resolution was fast

2 years ago

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laysander edwards Waldorf, MD

Excellent service quick professional A+

2 years ago

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Cornerofficeman Paducah, KY

Easy to do business with! Rep very courteous!

2 years ago

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Gabriele Henderson Waldorf, MD

Seemed very knowledgeable and professional.

3 years ago

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David Ponton FL

Professional. Easy to communicate with. Punctual. Skilled.

3 years ago

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Nakita Patterson Rock Hill, SC

Great customer service and Professional!!

3 years ago

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Jack Huff Nashville, TN

Tech was very helpful, answered all my questions .

3 years ago

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Donna Lee Bowie, MD

Reported my problems was fixed the next day

3 years ago

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John G New Braunfels, TX

Repairman quickly diagnosed problems and fixed

3 years ago Edited June 12, 2023

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Adrian Gonzalez Dallas, TX

great service and fix very please with this claim

3 years ago

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Chris Hobbs Tampa, FL

Very easy to deal with issues. They are always helpful.

3 years ago

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Michael Brown Lake Villa, IL

Paula M. was AMAZING! She assisted me with this claim.

3 years ago

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Richie Pardo League City, TX

Unprofessional! Case manager never followed up on an existing claim. Poor management in how to treat a cus. More than likely will not renew.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Nov. 1st, 2021

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Fernando San Antonio, TX

They come out fast to check your problems

3 years ago

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Slade Johnson Brainerd, MN

Takes over a weeks to fix things. They repaired my heater multiple times and now when it needs to be replaced, they say they don't cover heaters.

3 years ago Edited February 15, 2024

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Nov. 1st, 2021

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Richard Crowley, TX

Technician was competent,polite and courteous.

3 years ago

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jeanette wilferd Piedmont, SC

Everything went smooth problem seems to be fixed

3 years ago

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Renee Marioneaux Sanford, FL

This particular claim was handled with a high level of professional response

3 years ago

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Ruben Scott Charlotte, NC

Never again will I this company again, they are just ok for small stuff, but once you have a major replacement they throw you under the bus.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 26th, 2021

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Stan Bruce Cambridge, MA

Always helpful when I have a home issue

3 years ago Edited January 10, 2024

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Cindy Horn Raleigh, NC

Excellent customer service and reasonable prices

3 years ago

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Ronald Walker Baltimore, MD

I has no complaints! Very professional and fast

3 years ago

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Chandra Kollipara Springfield, OH

Very professional quick response to question

3 years ago

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Trina Hughey Toronto, ON

Friendly and cost effective, and the coverage is awesome.

3 years ago

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COWBOYS FAN Shreveport, LA

They managed to get me assistance for my problem.

3 years ago

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Lynn Rutherford Marseilles, IL

Pleasant customer service representative on the phone

3 years ago

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Bonnie Lawrence Raeford, NC

The lady i spoke with was professional and nice!

3 years ago

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Joseph Branch Evergreen Park, IL

Very quick turn around from claim to resolution

3 years ago

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Marvita

Professional. Courteous. Resonable prices.

3 years ago Edited January 10, 2024

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Roy Murray Mesa, AZ

The fact that I pay for a plan and find the items needed to be replaced are not covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Ronald Kaufman Myrtle Beach, SC

On time great service would recommend your company

3 years ago

Choice Home Warranty Reviews