Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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Bruce Boeschen Overland Park, KS

came early, very friendly, would ask for him again.

3 years ago

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Lisa Jenkins Pine Bluff, AR

Service is not the best but it's worth the price

3 years ago

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Nance Holmes Rowlett, TX

Most of the items are not covered ! We’ve had too many understandings. I am definitely terminating our policy.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Oct. 20th, 2021

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Kyle Spring, TX

Easy to file claim The process is timely and affordable

3 years ago

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Carol Womacks Sebring, FL

I thought I was responsible for $75.00 repair fee..NOT $495.00 I have 2 policies..I can assure you I will NOT renew them when they expire

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Oct. 14th, 2021

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Tommie Sue Moore Mountain View, AR

When I called them with a problem they denied the claim. It was just a way to get out of paying for the work needed to be done.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 12th, 2021

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Earline Smiley FL

Person was courteous and extremely experience

3 years ago

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Robert Biggins Savannah, GA

My sales rep was great! He's a good salesman!

3 years ago

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annette nack Wappingers Falls, NY

I purchased this as it was a great plan but 2 times this plan didn’t cover my issues. I am now rethinking my choices.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 11th, 2021

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David Scott Plano, TX

Good on small claims like for garbage disposals. Marginal for major items like HVAC or dishwasher.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 7th, 2021

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Sandra Isaacs Moeller Absecon, NJ

Quick to respond and send service person.

3 years ago

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Marvin Osei Boston, MA

Please stay away from choice if you value your money. They are not trust worthy. They will find a way to deny your claim when you need them most.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Oct. 5th, 2021

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Colleen Petty Fayetteville, GA

Answered quickly Service girl was awesome

3 years ago

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Willa Worthy Tampa, FL

My claim was handled quickly and efficiently

3 years ago

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Angela Lee Yuma, AZ

I have had 2 claims with CHW and both have been denied . Similar claims have been covered by other companies in the past.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 5th, 2021

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Paula Wilson St Louis, MO

Great! Took care of issue swiftly and professionally

3 years ago

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Diane Mcmann Spring, TX

Very fast reliable service. Courteous, professionals.

3 years ago

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Billy Noordin Las Vegas, NV

Super quick response. Excellent customer service.

3 years ago

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Mark Eastin Bowling Green, KY

Claim was handled quickly and professionally.

3 years ago

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Don Montenaro Dublin, OH

Good at something Very bad at other. good at small repairs Very bad at large repairs. ( plumbing)

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 5th, 2021

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Jim Gehrke Pardeeville, WI

Just signed up today 9/30/2021 with Ronald L and had a very good experience!

3 years ago

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findinghouses Willis, TX

I like the fast and professional response and follow up.

3 years ago Edited January 10, 2024

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Dwight Williams Baltimore, MD

Choice is always on time and technicians are professional

3 years ago

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Jack Brown

Quick response and they sent a PROFESSIONAL who was able to resolve my issue.

3 years ago Edited September 28, 2021

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Phil H Hunter Savannah, GA

Great coverage, great price makes it a great value

3 years ago

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Brett Schiftner Springtown, TX

3 years ago Edited January 5, 2023

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Demetress Suggs Durham, NC

The technician John was so receptive and respectful of me.

3 years ago

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Marian DeGroot Palatine, IL

Relatively responsive, great technician.

3 years ago

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Chantal Cannon AZ

Easy over the phone submission of claim.

3 years ago

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Joe Mikstas Philadelphia, PA

fast and friendly service, hassle free very pleased

3 years ago

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The Krome Alexander Phoenix, AZ

They approved all of my claims in a reasonable timeframe

3 years ago Edited January 10, 2024

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Willie Howard Winston-Salem, NC

Prompt attention and response to issues.

3 years ago

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Yvonne Edwards Dacula, GA

They take my money for membership and when it’s time to claim they deny to repair or replace. I would never recommend anyone to this company.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you did not feel secure with our company. Choice Home Warranty can assure you that you had our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Sep. 21st, 2021

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G Duran Austin, TX

I'm a paying customer and the deal here is deny claims and prolong appealed claims

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 21st, 2021

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Scheryl Nickens Stony Point, NY

Excellent job. Nicest man. Great work.

3 years ago

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Oretha Souder Boardman, OR

Lately every time we have filed a claim for insurance we have had to argue about the situation and wait for a resolution.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Sep. 21st, 2021

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James Edmondson Atlanta, GA

On the job. Messages promptly answered. Perfect!

3 years ago

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william richardson Sherwood, AR

quick response and no argument over what needs to be done

3 years ago

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Andrea Schatz Pompano Beach, FL

Very prompt in finding repairman even after hurricane IDA

3 years ago

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Latosha Studvent Chicago, IL

Prompt and professional to resolve issue.

3 years ago

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Ali Gunn Augusta, GA

Attentive and polite, listened to my request for service

3 years ago Edited January 10, 2024

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Walter Blackman Hampton, VA

He listened to my concerns and what I wanted to be covered

3 years ago

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Fameka Lee Murfreesboro, TN

Great Service. Quick scheduling for repairs.

3 years ago

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Danny Louis Tampa, FL

Professional and helpful. App is very helpful.

3 years ago

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Brian Lancaster, NH

Very informative and helpful with the value of the warranty

3 years ago

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Tarik Hindi Houston, TX

excellent service! they were very professional

3 years ago

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Ivette Padilla Valrico, FL

Great and quick service when my AC unit went out.

3 years ago

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Mark Loftin Charlotte, NC

They automatically deny every claim you put in you have to then contact them and file an upgrade to actually have somebody look at what's going on

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 8th, 2021

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Deborah Lamb Dallas, TX

A technician came out in a timely manner.

3 years ago

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Alfredo Hernandez Gilbert, AZ

Terrible, is not what I thought it will be. If anything break, they will give you just few bucks and good luck, you are on your own.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Sep. 8th, 2021

Choice Home Warranty Reviews