Choice Home Warranty: Read 47,662 User Reviews From Real Homeowners

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Judith Tuscaloosa, AL

Did not repair my stove top after I paid my 65$ to service man. Never heard from them again

3 years ago

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Marc Machbitz Frisco, TX

Slow to identify a contractor to address claims

3 years ago

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Theatrical Cyndi

They never return calls and I have to hunt them down. Will cancel this warranty!

3 years ago

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Alesha Thomas Columbus, GA

It is hard to get a service call scheduled

3 years ago

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William Heppner, OR

couldn't get a repairman out in a reasonable time. had to try and find a repairman myself.

3 years ago

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Anieyah Lewsey Laurel, MD

Bad communication, conflicting information, i believe I can get better service elsewhere honestly

3 years ago

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Janet Denton Madison, AL

Only used once so far. Customer Service is not Consistent.

3 years ago

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Stacy Gettier Baltimore, MD

The information service tech. gave me was not the same as what Choice said he gave them.

3 years ago

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Tamara Moore Florissant, MO

Problem with washer discovered. No complaints.

3 years ago Edited January 10, 2024

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Pam Campbell Brooklyn, MI

Terrible!!!!! Took over a month to get a company to fix a minor electrical problem. Unacceptable

3 years ago

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Bridget Frazier Miami, FL

Because I still have the problem I call them about

3 years ago

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Jeannine Lilly Asheville, NC

Does not pay for covered policy items Does not send out technicians on a timely basis

3 years ago

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George Lockhart Port Saint Lucie, FL

The top tray of my Maytag dishwasher broke and the CWH disapproved my repair.

3 years ago

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John McBurrows Jr. Manteno, IL

they did not pay for the repair to my garage door repair

3 years ago

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Rafael Galvan Spring, TX

Filed two claims and have not had response on one of them. Over 3 weeks

3 years ago

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Anita Greene Baltimore, MD

The techs doesn't seem to know there job.

3 years ago

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abhishek mehra Lewes, DE

Claim denied after tedious process, not. Good experience Change in deductible cost without notice

3 years ago

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Dorothea Gilbertsville, PA

Difficulty getting technician appointments for claims

3 years ago

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Xihong Zhang Rogers, MN

very bad customer service and service is not reliable. Claims could not get resolved over 1 month!

3 years ago

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Kathy Webber

I needed a home warranty and the price was right

3 years ago Edited November 20, 2025

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James Parker Gaithersburg, MD

It has been over two weeks with no hot water. I am disappointed.

3 years ago

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Bernard Salinas Glendale, AZ

They pay with a store card not cash. Not as advertised.

3 years ago

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Gerard Morneau Summerfield, FL

It took 2weeks to find a solution for my plumbing issue

3 years ago

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Brenda Harrington Indianapolis, IN

The communication and lack of urgency for the repair.

3 years ago

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Carl Jackson Los Angeles, CA

I am still waiting for an appointment for my claim

3 years ago

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Veronica Archer Old Lyme, CT

my heat has been out for 2 days never heard back from a tech had to hire someone on my own

3 years ago

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Michael Meakim Sarasota, FL

Parts that were replaced were not covered

3 years ago Edited July 10, 2023

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RANDY SHRADER

Worst service I ever had in my life! It took 12 days to get someone in here to fix my AC

3 years ago

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Amarpreet Nanda New York, NY

A lot of follow ups required to getting resolution.

3 years ago Edited March 30, 2023

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Tom Raleigh, NC

Too expensive for the coverage provided.

3 years ago

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Anita Mente Belle Mead, NJ

Always, constant problems and issues. Long wait, not what they promise

3 years ago

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Antonio Taylor Fort Mill, SC

To long to be serviced with a water leak

3 years ago

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Maria

It took 5 days to get an appointment to check my fridge. All my food went to waist.

3 years ago

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Joe Wright Katy, TX

Need faster response service. Not two days later.

3 years ago

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Tom Ellmer Virginia Beach, VA

Terrible response time. 25 hours after filing claim is way to long for a response.

3 years ago

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Kristen Lautenslager TX

We put in a claim on our fridge 4 months ago and the issue still is not resolved.

3 years ago

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BL Brandon Baltimore, MD

Took over a week to get a plumber after my call for service.

3 years ago

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David Dornheggen Eatonton, GA

I wasted my money. It is not a warranty it is a scam. Nothing gets reimbursed as promised.

3 years ago

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Triena JA Killeen, TX

Still waiting on a decision to finalize a claim.

3 years ago

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Debra Houston, TX

Will not repair toilet and keep going up on the house fee without letting us know.

3 years ago

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Tim Harvin Bowie, MD

I’m NOT HAPPY, my claim was denied. My water heater is part my service plan n should be covered.

3 years ago

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Antonio Fidanza Winter Springs, FL

Choice is ALWAYS cutting corners on replacements

3 years ago

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wayne sisto Grandville, MI

Worst warranties in existence. Waited 17 days with no air conditioning only to be denied coverage

3 years ago

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Marcie Jenkins Lindsay, OK

No comment. Technician was terrific!!!!

3 years ago

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Bill Saint Augustine, FL

Average. I had to follow up with service vendor

3 years ago

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Frank Romano Tucson, AZ

Does not keep customer involved of status

3 years ago

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ARTHUR APPLEGATE Springfield, OH

Very slow to respond and gives run around when you call customer service.

3 years ago

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Walter Wilson Spring, TX

Not happy with your replacement offerings

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Jun. 23rd, 2022

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Isaac Henderson Jacksonville, AR

The vendors scheduling are too long, especially for emergencies

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the service provided by our technician. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Vendor Relations, who will review this matter accordingly.

May. 4th, 2022

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David Brown San Diego, CA

They try to not approve anything before a tech even comes out

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 4th, 2022

Choice Home Warranty Reviews