Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Betty Six Baltimore, MD

They respond quickly to claims and questions!!!! Just wished they didn’t raise the service fee from 60 to 85.

4 years ago

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Ordonis Lynch Fort Worth, TX

I would give zero stars if I could, because CHW is a ripoff. They say they will replace appliances with likeness of current appliance but what they really do is give you 30% of a new appliance cost!

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.

Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Our policy covers mechanical failure due to normal wear and tear. We encourage all of our customers to review their coverage. You may find a copy of your policy contract by visiting our account center at www.choicehomewarranty.com.

Oct. 22nd, 2021

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Melissa Barrera Austin, TX

Adam D. was so great helping me get the best deal for a warranty for my new home! Thanks so much!

4 years ago

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Irene Chau Las Vegas, NV

Fast service came to repair within one day. Technician knows his job very nice and friendly.

4 years ago

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Bryant Schuette Oklahoma City, OK

Talking to them was ok but every five minutes a new offer. You start to say to yourself wait awhile and it will get better

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales.

Oct. 14th, 2021

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Kara Garrard Chicago, IL

Quick response to my garage door claim. technician was pleasant and very helpful in assisting me.

4 years ago

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Karen Toothman Youngstown, OH

Premiums have gone up. The money they give you to replace an item helps, but is never enough to buy a new one.

4 years ago Edited September 5, 2023

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 12th, 2021

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Solomon & Sandra H Owings Mills, MD

We were completely satisfied with our most recent service for our Jenn-Aire refrigerator.!

4 years ago

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Kennetta Harris Belleville, IL

He arrived on time, he called in advance and he got my refrigerator up and running again.

4 years ago

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Janet Price you or so prite Patterson, LA

Even though my stove is not repair yet but the fast action of getting me a report was great

4 years ago

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Kim Daniel New Orleans, LA

They always respond quickly and have an appointment scheduled in a good time frame.

4 years ago

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Dedrick Roberts Loganville, GA

I paid $45 dollars for a tech. to tell me my garage door isn't working properly, info I already knew, then he said he will fix it for $1025.00 because CHW declined the repair of your service.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 11th, 2021

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BILL GATTO Painesville, OH

Not getting a contractor in a timely fashion. I have to wait 10days for someone to come and repair my washing machine Not good

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Oct. 7th, 2021

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sharon bass Clover, SC

The service provider that was sent for the garage disposal was awesome. Good quality work.

4 years ago

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Andrew nguyen San Antonio, TX

Terrible and untrustworthy business! CHW will deny any claims for any reasons! My claim got denied for unreasonable cause! I will not trust or continue doing business with this company

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Oct. 5th, 2021

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Shideka Heath La Plata, MD

Very Prompt Excellent communication Very informative regarding issue with my appliance

4 years ago

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Katrina Miller Newark, DE

Well taken care of!!!! The plumbing company has been very helpful in getting our problem resolved.

4 years ago

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Justin Davis Newport News, VA

My dryer stopped working properly and the technician was able to get it fixed in no time.

4 years ago Edited January 10, 2024

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Paul Leong Las Vegas, NV

You were faster than other company for the respond and your service charge is resonanble

4 years ago

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Kelemework Wodiye Herndon, VA

They are helpful in listening our concern and finding the appropriate technician

4 years ago

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monique tope Las Vegas, NV

Quick fast excellent service I had a service professional out of the house for next day

4 years ago

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Emmet Hunt Lawrenceville, GA

Tech did a great job. Disposal repair was short and expla.nation was clear and concise.

4 years ago Edited March 29, 2023

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Marianne Johnson Gretna, LA

They are very expedient in getting you assigned to a service provider in your area

4 years ago

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34dad Dallas, TX

About to terminate my warranty. Disputed a claim, you cited issue as routine maintenance. Next tech cited it as systemic. I'm still being held liable for the 'maintenance' visit.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage

Sep. 21st, 2021

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John Ajjarapu Fort Worth, TX

My experience is very possitive. Having access to an app makes life lot easy. Easy to schedule and coordinate.

4 years ago

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Denise Perkins Georgetown, KY

The plumber was very professional by staying in contact with us to let us know of his arrival.

4 years ago

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Bob Cantin Overland Park, KS

I paid $65 for a plumber to come to the house and take pictures to submit to Choice Home Warranty, only to deny the claim as not covered. Now I still have a leaky sink and I it cost me $65. It doesn’t seem right.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 21st, 2021

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Michael H Spring, TX

They're very professional They were willing to work with me To get the job done thank choice home warranty

4 years ago

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Tura Gatling Ft. Washington, MD

The technician that came was very helpful and explained exactly what the issue was.

4 years ago

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Dana Lamberth Tyler, TX

Amazing 🤩 Didn’t have to wait for a person !!! Exceptional customer service!!! Thank you

4 years ago

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BRIAN SCHUTTE Summerville, SC

Never approves Electrical even though my contract with them says it covers it. never approves AC leak repairs- just allows the technicians to fill it back up..taking the cheap route..

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 9th, 2021

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Fannie Johnson Birmingham, AL

Plumber came out and accessed the damage and said he had to wait on confirmation to fix the problem, never heard back from him or choice warranty, been 5 days.

4 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Sep. 9th, 2021

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Joanne Miller Johnstown, PA

Fast service for getting estimates i will see if anything breaks how the rest is

4 years ago

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Andrea Holaday Colby, KS

So far so good. They got back to me right away. In the process of finding someone to fix my ac.

4 years ago

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steven siegel Fort Lauderdale, FL

Haven't needed to use it but my research proved this was the company to pick. Dr S. Siegel

4 years ago

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DEE jac Greenville, AL

1. Wait times for service appointments are WAY too long. 2. Communicating with an actual representative is cumbersome and at times almost impossible.

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

Sep. 8th, 2021

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Albert Ware Jonesboro, GA

The warranty itself is good but why did you raise the price of visit without notification to the customer this may make me switch service

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 8th, 2021

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morgan charles Charlotte, NC

I would never recommend. My air conditioner was not covered like they claimed it would be and the explanation was bogus and full of legalese. I will be getting an attorney involved.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Sep. 8th, 2021

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Gabriel Romero Red Springs, NC

I called in a issue and received no help from your service. Your policy on normal wear & tear is the worst I ever heard and your excuse was very dissapointing...

4 years ago Edited November 30, 2022

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Matthew Rosato Schuylerville, NY

The marketing of this is deceptive. I was told that if something breaks it is fixed. It turns out they claim that breakdown is not normal wear and tear so not cover. So far nothing is cover and it’s a big waste of money

4 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Sep. 2nd, 2021

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Nancy Major Philadelphia, PA

I had two repairs done in the last 2 days and both were done extremely well! I'm very happy

4 years ago Edited January 10, 2024

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Proteus Sound Studio Aiken, SC

The last 2 claims we had to wait days before they found someone to do the work and then more wait until someone came to fix the problem.

4 years ago Edited January 10, 2024

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations.

Sep. 2nd, 2021

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Hoover Naples, FL

I had to make about 7 calls to finally add a garage refrigerator and freezer to our existing 5 year contract! Transferred calls were repeated lost!

4 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Sep. 2nd, 2021

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DJH Sugar Land, TX

Love the company they provided quick service when my microwave broke And I recommended them to our son

4 years ago Edited January 10, 2024

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Brenda Moran Sun City, AZ

Very quick to respond to claim. I am now waiting for service person to contact me

4 years ago

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Penny R Pitts Loganville, GA

I like the personal service when it is a large ticket item; they call you and explain.

4 years ago

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mudcatbb@aol.com Indianapolis, IN

Miss lead on what was covered. My bad I should have not taken the word of sales. Should have read thu all before signing contract and giving money. I bought 5years contract. Will not happen again.

4 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.

Sep. 2nd, 2021

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Ina Ramos Odenton, MD

In my experience, CHW has been very responsive and promptly assigns a technician to my claims.

4 years ago

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Lynn Traylor Yuma, AZ

The appointment was fast and easy. And the service man was on time and very helpful

4 years ago

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Brenda Ellis-General Lanham, MD

My experience was awesome. I had a knowledgeable technician that fixed my dryer.

4 years ago Edited December 23, 2021

Choice Home Warranty Reviews