Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Lawrence Chester Goodyear, AZ

I like that they are available 24/7 . I don’t like they say they will repair or replace any appliance that breaks but they have so much of parts to appliances that they don’t cover.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 19th, 2022

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Craig M. Garrett Atlanta, GA

At first I loved Choice. Then as I started making claims when things broke they always seemed to find some obscure claim as to why it wasn’t covered. This isn’t what the said when they were selling the policies.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 19th, 2022

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Cindy Guzman Philadelphia, PA

Hot water heater broken no hot water and it will take a week to fix. Not very happy with how getting things fixed go. Quick to get your money but not to fix things. Horrible service

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 19th, 2022

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Margaret Ayers St Louis, MO

So far good. Next I’ll see how fast I get my reimbursement check to pay for last claim.

3 years ago

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Heather Rose Dillon, SC

Easy to sign up . Price is very responsible for full coverage. Sales rep was very nice.

3 years ago

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Debra Vicknair Chalmette, LA

Met and exceeded my financial needs with numerous discounts to fit my budget and needs.

3 years ago

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Bami Rufai Greenbelt, MD

The staff were polite and quick to connect me to a Technician. They made sure they follow up.

3 years ago

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3ceekay Laurel, MD

ECO Drains & Plumbing gets high marks for communication, punctuality, and professionalism.

3 years ago

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Kevin Heckaman Wesley Chapel, FL

They took care of getting our pool repaired in a timely manner and the technician was great

3 years ago

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J. Bostick Lake Worth, FL

I needed a plumber to deal with a leak and had one remedy the issue within 24 hours…. Thank you.

3 years ago

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Florenceadegbenle Katy, TX

It was a wonderful experience. They kept to time and the plumbing service went on smoothly.

3 years ago

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Dana Deal Oklahoma City, OK

Your representative, Jerry T, was very thorough and able to answer all questions.

3 years ago

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Beth Fassler WA

It was super easy to tell my rep what we wanted to cover and handle the payment.

3 years ago

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Bonnie Pikesville, MD

every time I needed service Choice was there. However, I had a major plumbing problem and could not get help. It was in the evening.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

May. 5th, 2022

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Samantha Southampton, PA

I received excellent customer service and unbeatable pricing when I signed up for my new policy.

3 years ago

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Christine Thompson Pittsburgh, PA

We just bought our house on 2/16. Everything was working. On Saturday 4/30 I noticed that our hot water tank was leaking at the bottom. You all denied the claim. I thought it would have been covered.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

May. 5th, 2022

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Rose M Reed Katy, TX

I have had good experiences and bad experiences with Choice. This particular one was mistake free, so it was ok.

3 years ago

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Linda Montgomery Oklahoma City, OK

Quick service. Technician was great. Got emails and phone call of when he was coming.

3 years ago

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DEBRA J RISHER Long Beach, MS

Very prompt in assigning the techs, just not happy with the service fee going from 60 to 85 dollars.

3 years ago

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Keith Garner Stafford, VA

We initiated a claim for our HVAC and Choice did not/will not authorize the technician to run tests to identify the issue to resolve the matter. There service and compassion is horrible!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Customer Relations Director who will review this matter and handle accordingly.

May. 4th, 2022

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Holly Holmes Kings Mountain, NC

CHW is super quick with notifications and answering claim needs. Well worth the cost.

3 years ago Edited September 21, 2022

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Maxine Price Moore Cincinnati, OH

The timeliness in attending to issues surrounding repairs and replacement of appliances were satisfactory.

3 years ago

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DIANA CARTER Jacksonville, FL

On time, very knowledgeable and courteous. Got the job done and beyond. Very clean.

3 years ago

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Claudia Gomez Cape Coral, FL

The company who fixed the AC were very professional and I am very happy with the job they did .

3 years ago

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Kim Weisenburger St. Marys, GA

I feel Choice continues to fall short of meeting their contract. I have had to replace a dryer which cost $400 over what choice offered and refrigerator that cost over $1000 over Choice's offered.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

May. 4th, 2022

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LDA 3604 Maryville, TN

Excellent Service.. Assigned my claim quickly and the Service team did an excellent repair.

3 years ago

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Christine Chang Brooklyn, NY

Positive. The company is knowledgeable about there work and what they are responsible for.

3 years ago

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Mark Speak Sacramento, CA

Was happy with what is covered person answered all my questions. Happy with the rate.

3 years ago

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Tanya Ellis Chicago, IL

Awesome 😎 great customer service ❤️🖤💚a great deal always ❤️🖤💚

3 years ago Edited January 10, 2024

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S Hayes DeBary, FL

Easy to make a claim online and to talk to a representative on the phone. Choice is very accommodating.

3 years ago

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Trisha Chandler Wylie, TX

I was told our service call was 65.00 when I bought this warranty and was charged 75.00 I feel like I was mislead to agree to a warranty price then it was changed when I used the services.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

May. 3rd, 2022

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Anna Schultz Phoenix, AZ

The process was easy and we couldn't believe how fast they got someone out to fix our AC.

3 years ago

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Karen T Indianapolis, IN

We love this company. Their quick to help you out. I wouldn't change to another company at all.

3 years ago

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Virginia Branson Pelham, AL

So easy to make a claim. The technician they sent was on time, skilled, personable, and honest.

3 years ago

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Suzy Carson Salt Lake City, UT

We just purchased coverage. Brandon was delightful to work with when getting set up.

3 years ago

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Daphne Baskins

Very coursety and professional. They valued my opinion and answer. They're amazing

3 years ago

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Sonya Hutchison Philadelphia, PA

They responded quickly to my claim, and a technician followed up the next morning.

3 years ago

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Greg Breslin Souderton, PA

Prompt arrival time. Very professional. Technician diagnosed the problem efficiently

3 years ago

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Miloud benzerga Arlington, VA

My microwave stopped working a month ago, I called a month ago you sent the technician a month ago I paid him $85, we are the 21st and I am still waiting for the microwave to be fixed or replaced

3 years ago Edited January 10, 2024

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Amber Bradford Moline, IL

I just signed up and Francis made to so easy to want to become apart of this company, thank you

3 years ago

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Richard Lemire Arlington, TX

Choice is very handy and reliable. Just a phone call will insure that someone will come to handle your covered issues.

3 years ago

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MaryLou Samaras

Ashlyn was very Courteous and gave us good information so we could make the right decision for us

3 years ago

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Judy Farmer Martinsville, VA

Microwave stopped working, repairman couldn’t fix and I not only was offered a lowball settlement but had to go buy a new microwave abs have it installed myself.

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 30th, 2022

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Michael Gentile Sanford, NC

My problem was taken care of very quickly and saved alot of money. Thank you for your help.

3 years ago

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yupayong thirakomen Shallotte, NC

Prompt response and follow up. Keep up the good work. This is our second time we receive service from you.

3 years ago

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Tina Herlong Clermont, FL

Elie was very helpful and professional and took his time to explain the policy and answer my questions.

3 years ago

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Ronnie TAYLOR SR Columbia, SC

I have tankless water heater and it was supposed to be covered. It went out on the same day my coverage started and they denied my claim ; now I'm with out hot water

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Mar. 23rd, 2022

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Linda Semien Houston, TX

Quick response, service technician that's polite and knowledgeable about there job.

3 years ago Edited January 10, 2024

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morris metcalf Tallahassee, FL

Not happy with amount offered to replace micro wave. 191.00 to replace a 400.00 micro wave. my contract states appliance will be replaced. Beware of Choice they will cheap out on you

3 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback and concerns to the Director of Customer Relations.

Mar. 23rd, 2022

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Cathy Addington Aurora, CO

Albert was amazing!!! After speaking with him I immediately referred my best friend

3 years ago

Choice Home Warranty Reviews