Choice Home Warranty: Read 47,220 User Reviews From Real Homeowners

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Patrick Dinwoodie Granby, MA

Offer me less than I need to replace appliances and then tell me after I accept it will take 30 days to receive it. 30 days without stove is unacceptable.

3 years ago

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RAR Knoxville, TN

Very responsive. Other companies that I have dealt with often took days to get back to me.

3 years ago

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Henry Mcconaghy Salida, CO

She listened, investigated and offered a solution. Polite and professional. Only time will tell.

3 years ago Edited November 21, 2022

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Petra Babankova Santa Fe, NM

I love the generosity and I love that when somebody comes they are professional.

3 years ago

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Danny Sutherlin, OR

Didn’t cover our problem says it was not covered because it was preexisting from two and a half years ago, I think it’s an easy way not to pay, or excuse not to pay

3 years ago

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Flora Woodard Ashburn, VA

Fred came before his schedule time. He was very professional and handle the job accordingly.

3 years ago

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Surina C. Lee Las Vegas, NV

Sooooo the agents who answer their phones are always outside… sounds like they are at a party - always!!!! I feel like this is a scam!!!

3 years ago

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Stacy L Walsh Newark, DE

Was very unhappy. The first technician did not show or call for 2 days. It took us 6 days to get our air-conditioner to work. My husband have severe health issues so that was unacceptable.

3 years ago

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Mary Orlando Ponte Vedra, FL

AC was not working. Repairman came on July4th and fixed it. Thank goodness. Was not a long wait.

3 years ago

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TMEADOWSINJAX Jacksonville, FL

Website easy to navigate and understand. Repair appointment set within 24 hours.

3 years ago

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Gil Piña Zephyrhills, FL

Very pleasant manners of the personnel I spoke to; and very sensitive to customer needs!

3 years ago

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Felice E

Too many service calls for the same issue. Then after being told that my appliance would be replaced, I was offered a Lowe's gift card that wasn't even 1/2 the cost to replace a frig. Very frustrating.

3 years ago

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Luann K Sprouse Myrtle Beach, SC

Have policies in place that make absolutely no sense. Won't change policy name from person who sold home to new owner without old owner's approval yet new owner can make requests. Ignorant!

3 years ago

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Nick Kahla

The response to the claim is very quick. Very professional service. Easy to open a claim

3 years ago

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Dave T Elizabeth, NJ

Technician was fast, flexible in arrival time and solved the problem immediately.

3 years ago Edited January 10, 2024

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mary smith Wilmington, NC

I have had experience when tech did not show up for appointment. HVACX was great and kept me informed about service.

3 years ago

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Lannie Lara Phoenix, AZ

So far it has been okay. Some of the technicians/companies that Choice Home Warranty utilizes are fair to mediocre, some are very good!

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

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Genadi Feldman Frisco, TX

I had an issue with water heater (Friday night), stated a claim and the next day it was fixed

3 years ago

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NicWms Hephzibah, GA

Awesome fast service. Very courteous associates that came out to repair my AC unit.

3 years ago

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Karen Schmidt Navarre, FL

It was ok but rep was very pushy about selling a 3 year warranty even when I told him multiple times I wasn’t interested.

3 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 28th, 2022

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Janet Perkins Atlanta, GA

The service was prompt and I was kept informed of the progress. Great experience.

3 years ago

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kawai741 Boynton Beach, FL

On time...Knowledgable...Professional and Neat. There is no better recommendation than the above!!!

3 years ago

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Steve Bitzer Loveland, OH

I recently made a claim and the response has been great so far. The work has not been completed yet. So far so good.

3 years ago

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Syndi Ledesma Pharr, TX

They got to the problem quick..fixed what needed to be fixed..no more sweating..thanks

3 years ago

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MrsMomaCat Marinette, WI

The warranty and pricing sounds good and I hope I made the right choice and also I will never need your services.

3 years ago

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JLR Brandon, MS

Has been OK but should have read the fine print. When you say electrical you don't cover a lot of it. Ill have to think twice before renewing,

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

Jun. 15th, 2022

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Michael Middlebrooks

Easy to use platform with fast response to requests.

3 years ago Edited January 10, 2024

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Charlie Tuna Chicago, IL

Easy to deal with the person on the phone. However too convoluted to make a claim. But once I did the agent helped out.

3 years ago

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Eric Harmon Lexington, SC

Very courteous sign up process. Representative very knowledgeable about product offered.

3 years ago

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Loren Kirtley Tarpon Springs, FL

We got our plumbing issues fixed within 48 hours of submitting the claim. That included 2 house calls by the plumber.

3 years ago

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Kevin Blasier Enid, OK

I am not at all satisfied with CHW. They did not accept my claim, and used a lame excuse not to, causing me to pay $500 plus for services that should have been a $45 service charge.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 9th, 2022

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dolores anderson Spring, TX

Easy quick action on the telephone representative part, very easy to do business with.

3 years ago

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Rhonda Crawley Prince Frederick, MD

The Technician, Mr. Nolan W, was on time and completed the job in a professional manner.

3 years ago

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Teresa Jacksonville, FL

I was scheduled and contacted the same day. They were here the next morning and fixed my issue

3 years ago

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Joe Andrean Deer Park, NY

very professional and prompt. They followed up before the appointment and during the appointment.

3 years ago

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Winnie Barnes Holly Ridge, NC

I don’t like anything about this company although when I put a claim in they are quick about that but they don’t pay like they supposed to they don’t take care of their customers

3 years ago

Reply from Choice Home Warranty

We regret to hear that you do not feel secure with our company. Choice Home Warranty can assure you that you have our policy for all of the right reasons. We cover most mechanical failures that happen due to normal wear and tear on the main systems, items and appliances in your home.
Choice Home Warranty encourage all of our customers to review their coverage.

Jun. 9th, 2022

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tommy bach Denver, CO

Ryan was awesome. Thanks for fixing my A/C so I could cool down in this heat. Very friendly guy.

3 years ago

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Leroy Blue Tampa, FL

The technician was very professional and a nice guy but he did try to get over on me

3 years ago

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Gloria Branch Atlanta, GA

Technician was courteous, knowledgeable and explained everything so I could understand the process.

3 years ago

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Bruno Ociepka Swannanoa, NC

The guy who came and fixed our fridge turned out to be very professional and did a great job..........so far so good.

3 years ago

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Rachel Pace Loganville, GA

They have always been great at getting the problem solved with great contractors

3 years ago

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Danny Bonanni Beach Haven, NJ

the rep and service agent was very professional and spot on as to service and remedy.

3 years ago

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TK Wehberg Selbyville, DE

If I could rate as -0, I would. !!! Waste of money. So many exclusions that it’s not worth purchasing but the sales person will make you believe that everything is covered. Just be cautious.

3 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with our policy. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement sent to you at purchase.
We encourage all of our customers to review their coverage.

May. 25th, 2022

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Denise Yorde

After rescheduling a technician twice to service my furnace, I was told I would be assigned a new service technician that would contact me within 48 business hours. I had already waited over a week without heat.

3 years ago Edited December 23, 2024

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Gregory Oswald Lexington, SC

Ease of filing a claim + fast response by CHW Repair company TOP NOTCH !!!!!!!!!!!!!!!!

3 years ago

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patricia davis Peoria, IL

He was very friendly and helpful. He explained everything I needed to know about my policy.

3 years ago

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Irma Gossard Brandon, FL

Technician was here today and was very knowledgeable and helpful. I would highly recommend.

3 years ago

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Curtis York Tucker, GA

I’ve never had a problem with Choice Home Watranty. They have always delivered great service.

3 years ago Edited January 10, 2024

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dpharo Montgomery, AL

Always answer my request. The times I needed someone, they were out in a few days.

3 years ago

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Rebecca Deemer FL

Fast friendly service very happy with how quickly the service provider contacted me after I reported my claim.

3 years ago

Choice Home Warranty Reviews