Choice Home Warranty: Read 41,986 User Reviews From Real Homeowners

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John Daneker Homestead, FL

Fast responses, quality work by the tech that come

2 years ago

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Sam Hill Bixby, OK

3 missed appointments and contractors don't show up or call. I've had to call in 4 times after initial request just to receive help.

2 years ago

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Transaction Coordinator Las Vegas, NV

Very easy to work with and friendly on the phone

2 years ago

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Terry Carby Louisville, KY

Technician was very courteous and knowledgeable.

2 years ago

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Frederick Nicklaus Bellefontaine, OH

Choice are very friendly and work hard to resolve any issues we have .

2 years ago

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Frank Nicholson Philadelphia, PA

You denied my claim that even the technician thought should have been approved. Sorry that I joined Choice. You are not true to what you advertise

2 years ago

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Denise Patrick Batavia, OH

Great value, good service. Customer service is good.

2 years ago

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Jimmy Texarkana, TX

Quick and easy, no hassle claim. Great communication.

2 years ago

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Jason Bates Gainesville, GA

My refrigerator was repaired for the 5-6th time in 12 months for the same problem

2 years ago

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robbin Sexton Rock Hill, SC

The technician fixed our problem within minutes.

2 years ago

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Delores Williams Andrews Bethel Saraland, AL

Prompt service, very professional and caring!

2 years ago

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Debra Quarles Cleveland, OH

My plan covers a wide range of systems that can need servicing in the home.

2 years ago

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John Vu San Jose, CA

Quick and resolve issues, services good.

2 years ago

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Gloria Shack Panama City, 8

They always answer my question and always muy attention

2 years ago

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Shaunlev Richardson, TX

Fast responsive easy great repair thanks!

2 years ago

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Mohammed Rashed Chicago, IL

Very convenient service. Fast response and communication.

2 years ago

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Robo Tucson, AZ

Choice ended up being an interference once the contact was made with the garage door co

2 years ago

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Dana Scott Norcross, GA

Impressed by how well I was taken care of.

2 years ago

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Tracy Nguyen Anaheim, CA

Love the responsiveness and the customer service!

2 years ago

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LeRoy Hoffmann Miramar Beach, FL

The different options available to select from.

2 years ago

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doug brainerd MI

Fast response, problem solved. Low deductible

2 years ago

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Jo An Fox Wright

They are great on repair but lousy on replace

2 years ago Edited January 10, 2024

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John Ross Indianapolis, IN

guy was on time and figured it out quickly

2 years ago

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Nicki Daniels Orlando, FL

Good customer service. Ability to submit a claim online. Quick response time.

2 years ago

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John R Calpini Sylva, NC

Polite staff and great service experience

2 years ago

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Marie Germain Baltimore, MD

The technician was great and knows what he’s doing.

2 years ago

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STEPHAINE MARIEA BROWN Orlando, FL

you always there to help me when i need help with anything.

2 years ago

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Callie Lynn Scottsdale, AZ

You denied payment that should be approved. I will be moving to a new home and will be getting a different home warranty company

2 years ago

Reply from Choice Home Warranty

We regret to hear that you were not satisfied with the determination of your claim. We are committed to providing a positive customer experience and we take all feedback very seriously.
Choice Home Warranty provides home warranty service coverage on the systems and appliances listed as ‘INCLUDED’ under the terms of the User Agreement. We encourage all of our customers to review their coverage.

Jun. 30th, 2022

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dyckman pharmacy New York, NY

Very slow service long wait on phone Mr E was very patient and explained all in detail

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the customer experience, therefore, we appreciate your feedback. In efforts to proceed with the enhancement of our quality service, your feedback has been submitted to our Quality Assurance Team for review.

Jun. 30th, 2022

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gerardo fuentes Tucson, AZ

Very efficient process. Always off dependable contractors.

2 years ago

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Annie Schreier Osceola, IA

I appreciate Eli explaining everything thouroughly.

2 years ago

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Lori K. White Little River, SC

Luis A was awesome to work with.

2 years ago

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Rodney Chula Vista, CA

It was great. It was very good information shared with me.

2 years ago

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Marvin Krause Miami, FL

Pleasant and knowledgeable repair people

2 years ago Edited January 10, 2024

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Matthew Nathan Raleigh, NC

Very easy to work with. Great service and repair.

2 years ago

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Martie Finch Chesapeake, VA

They respond quickly to my issues that need repair.

2 years ago

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Henry Myers Montgomery, AL

Certified technicians. The warranty on household appliances.

2 years ago

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Uttam Reston, VA

The agent was very good. Looking forward to the technician

2 years ago

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Nathaniel Martin Inman, SC

Too soon to tell right now. But experience with agent was good.

2 years ago

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Kalilah Brown Goose Creek, SC

Appointment arranged with no show. No one answered or responded to respective numbers of either companies (CHW or Liberty Plumbing & HVAC LLC).

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 30th, 2022

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Roseda Marshall Monrovia, MO

Professionalism and speed of response in solving problem

2 years ago

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Chris C Joliet, IL

Fixed issue good customer service very happy with results

2 years ago

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Danny Fields Omaha, NE

Appliance and service protection at a reasonable cost.

2 years ago

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James W Willett Alexandria, LA

Extremely fast response time and with a known creditable company.

2 years ago

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John J Scott Boyce, LA

I was quoted for a military discount on my monthly bill and did not receive it after I signed up

2 years ago

Reply from Choice Home Warranty

Choice Home Warranty makes every effort to enhance the sales experience, therefore, we appreciate your feedback. We have shared your feedback and concerns to the Director of Sales who will review this matter and handle accordingly.

Jun. 30th, 2022

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Catherine labranche San Tan Valley, AZ

Great customer svcs explain everything to us

2 years ago

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Jan H Biloxi, MS

I had to go through 4 Plumber's before my bathroom was fixed. Still waiting to hear about my out of date range, for months.

2 years ago

Reply from Choice Home Warranty

We strive to provide the best customer experience; therefore, we regret to hear that you were not satisfied with the services we provided. We are making every effort to enhance the customer experience; therefore, we have submitted your feedback to the Director of Customer Relations, who will review this matter accordingly.

Jun. 29th, 2022

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Daniel Buda, TX

Ken gave me great customer support! Thank you Ken!

2 years ago

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Jacque Chinnery Lexington, MO

I got a very good price with the help of the salesman.

2 years ago

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Pat Kjelstrom Overland Park, KS

They helped get a tech out quickly and painless

2 years ago

Choice Home Warranty Reviews